Avaya scopia elite 6000 series Service manual

Avaya Scopia® Elite 6000 for Aura
Collaboration Suite
Administrator Guide
Release 8.3.2
For Solution 8.3.2
February 2016
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—February 11, 2016—1:10 AM (UTC)

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Contents
Chapter 1: About the Avaya Scopia® Elite MCU.................................................................... 8
About Avaya Scopia® Elite MCU.............................................................................................. 8
Minimum Requirements and Specifications............................................................................. 12
Chapter 2: Planning your MCU Deployment........................................................................ 14
Planning the Topology of the Scopia® Elite 6000 Series MCU................................................... 14
Deploying Redundant MCUs.................................................................................................. 17
Planning a Centralized or Distributed Topology (Cascading) for MCU........................................ 17
Planning Network Redundancy or IP Separation (Dual NIC)..................................................... 20
Sizing your MCUs and Scopia® Desktop servers for Aura Collaboration Suite............................ 21
About the Capacity of the MCU.............................................................................................. 22
Ports to Open for the Scopia® Elite 6000 Series MCU.............................................................. 24
Chapter 3: Securing your Scopia® Elite MCU...................................................................... 27
Securing MCU and Scopia® Management Connection with TLS................................................ 27
Securing MCU with TLS in a SIP Environment................................................................... 28
Uploading TLS Certificates to the MCU............................................................................. 29
Configuring Security Access Levels for the Scopia® Elite MCU................................................. 34
Configuring IP Separation (Dual NIC) on the Device................................................................. 35
Chapter 4: Maintaining the Scopia® Elite MCU.................................................................... 41
Adding a License to the MCU................................................................................................. 41
Configuring MCU Meeting Types............................................................................................ 43
Creating a Meeting Type.................................................................................................. 43
Configuring the Bandwidth of a Meeting Type.................................................................... 47
Configuring the Auto-Attendant Service............................................................................. 50
Managing Scopia® Elite MCU User Profiles............................................................................. 52
Adding a User Profile....................................................................................................... 52
Changing a User Password.............................................................................................. 53
Deleting a User Profile..................................................................................................... 54
Managing the Redundant Power Supply of the Scopia® Elite MCU............................................ 55
Adding a Power Supply Unit to the MCU........................................................................... 55
Removing a Power Supply Unit from the MCU................................................................... 57
Configuring Ports on the Scopia® Elite MCU............................................................................ 59
Configuring the UDP Port Ranges for RTP/RTCP on the Scopia® Elite MCU....................... 59
Configuring the TCP Port Range for H.245 on the Scopia® Elite MCU................................. 60
Configuring the HTTP Port on the Scopia® Elite MCU........................................................ 61
Configuring the UDP Port for RAS on the Scopia® Elite MCU............................................. 62
Configuring the UDP Port for the Gatekeeper on the Scopia® Elite MCU............................. 63
Configuring the TCP Port Q.931 on the Scopia® Elite MCU................................................ 64
Configuring the TCP/UDP/TLS Port for SIP on the Scopia® Elite MCU................................ 65
Configuring the TCP Port Range for SIP BFCP on the Scopia® Elite MCU........................... 66
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Branding your Scopia® Elite MCU User Interface..................................................................... 67
Customizing the Logo Displayed in MCU Conferences....................................................... 67
Customizing MCU Audio Messages.................................................................................. 70
Upgrading, Backing up and Restoring the Scopia® Elite MCU................................................... 71
Backing Up Your Scopia® Elite MCU Configuration............................................................ 71
Restoring Your Scopia® Elite MCU Configuration............................................................... 72
Upgrading Scopia® Elite 6000 Series MCU Software......................................................... 73
Restoring a Previous Software Version............................................................................. 74
Monitoring MCU Performance................................................................................................ 75
Chapter 5: Troubleshooting the Scopia® Elite MCU............................................................ 78
Gathering logs on the MCU.................................................................................................... 78
Defining an Advanced Command on the MCU......................................................................... 80
Resolving MCU Failure to Register with the Gatekeeper........................................................... 80
MCU Cannot Start a Videoconference..................................................................................... 81
MCU Does Not Allow Access an Existing Videoconference....................................................... 83
Poor Quality in Cascaded Videoconferences........................................................................... 84
Endpoints Unexpectedly Disconnect from Videoconferences.................................................... 84
Videoconference Ends Unexpectedly...................................................................................... 85
SIP Call Disconnected Unexpectedly...................................................................................... 85
Resolving Presentation Issues................................................................................................ 85
Resolving a Video Display Issue............................................................................................. 87
Resolving Poor Audio Quality................................................................................................. 88
Resolving Poor Video Quality................................................................................................. 90
Scopia® Elite MCU cannot connect when Scopia® Management can be accessed only through
FQDN................................................................................................................................... 96
Glossary................................................................................................................................... 97
Contents
February 2016 Avaya Scopia® Elite 6000 for Aura Collaboration Suite Administrator Guide 7
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—February 11, 2016—1:10 AM (UTC)

Chapter 1: About the Avaya Scopia® Elite1
MCU2
The Scopia® Elite MCU is Scopia® Solution’s flagship platform for high definition multi-party3
videoconferencing.4
The MCU supports communications in the board room, at the desktop, in the home, or on the road5
over wireless.6
Related links7
About Avaya Scopia® Elite MCU on page 88
Minimum Requirements and Specifications on page 129
About Avaya Scopia® Elite MCU10
The Scopia® Elite MCU is Scopia® Solution’s flagship platform for high definition multi-party11
videoconferencing.12
An MCU, or Multipoint Control Unit, connects several endpoints to a single videoconference. It13
manages the audio mixing and creates the video layouts, adjusting the output to suit each14
endpoint's capabilities.15
The Aura Collaboration Suite enables any enterprise to gain full business collaboration utilizing16
audio, video or the web. The Aura Collaboration Suite is positioned for organizations which need17
robust collaboration capabilities, including industry leading HD video, plus audio and web18
conferencing.19
The Scopia® Solution is a component of the Aura Collaboration Suite. With this unified offering,20
every potential Avaya UC customer can access and utilize the Avaya Scopia premium collaboration21
experience.22
Avaya UC customers can now enjoy the Scopia high-end video experience as one of their23
collaboration options within the Collaboration Suite.24
The Avaya Scopia® Desktop and Avaya Scopia® Mobile user licenses delivered with the Aura25
Collaboration Suite require a unique version of the MCU specifically designed for the Aura26
Collaboration Suite: Scopia® Elite MCU.27
The MCU is specially tailored to fit this Unified Communications (UC) offering, along with other video28
infrastructure devices of the Scopia® Solution such as Scopia® Desktop for Aura Collaboration Suite29
February 2016 Avaya Scopia® Elite 6000 for Aura Collaboration Suite Administrator Guide 8
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and Avaya Scopia® Management for Aura Collaboration. The MCU cannot be re-purposed for other1
video solutions which are not part of the Aura Collaboration Suite.2
The MCU harnesses revolutionary processing power for the most demanding videoconferencing3
applications using the latest DSP technologies. For an uncompromised videoconferencing4
experience, the MCU supports dual channels of Full HD 1080p at 60 frames per second for video5
and content, H.264 High Profile for bandwidth efficiency, H.264 Scalable Video Coding (SVC) for6
high network error resiliency, and full support for many telepresence systems.7
With the MCU, each videoconference participant receives a quality experience optimized to their8
individual capabilities, from wireless mobile devices to HD room systems and immersive9
telepresence systems. The MCU leads in video interoperability, working with the broadest range of10
video systems on the market from leading UC clients to mobile devices and telepresence systems.11
The MCU also features a patented, distributed architecture approach known as the Virtual MCU or12
cascaded videoconferences, which brings unparalleled scalability to its superb videoconferencing13
experience.14
The MCU's feature list includes:15
• Revolutionary video processing power16
The MCU brings unmatched power and capacity in a single unit, enabling dual-channel Full HD17
1080p resolution at 60 frames per second for video and content, simultaneous H.264 High18
Profile and H.264 SVC, and support for multi-stream telepresence.19
• Dynamic resource allocation20
A meeting can support a mix of SD and HD users, making most efficient use of available21
resources. Video and audio processing is carried out per user rather than per meeting, with22
resolutions ranging from CIF to 1080p in the same meeting. Each user connects using unique,23
optimized audio and video settings to enjoy the best audio and video quality supported by their24
endpoint and network, without affecting the other participants in a conference.25
• Intuitive and easy to use26
Video menus make it easy to set up or enter a videoconference, and the intuitive web interface27
makes administration easy.28
• Massive scalability29
The Virtual MCU enables a unique scalability in both local and distributed architectures to30
combine the capacity of multiple MCU devices in the same meeting. The number of supported31
connections depends on your license.32
• Seamless interoperability33
The MCU is built on the solid foundation of our H.323 and SIP software, ensuring full34
compliance and broad-ranging interoperability with IP, ISDN, and 3G endpoints. It also enables35
H.323 and SIP endpoints to collaborate in the same videoconference. See Figure 1: Endpoints36
in the same videoconference on page 10.37
About Avaya Scopia® Elite MCU
February 2016 Avaya Scopia® Elite 6000 for Aura Collaboration Suite Administrator Guide 9
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1
Figure 1: Endpoints in the same videoconference2
The MCU also easily integrates telepresence systems with regular videoconferencing systems,3
even within the same meeting. It is compatible with telepresence systems from Cisco,4
Tandberg, Polycom, and LifeSize/Logitech.5
When used with Scopia® Solution gateways, the deployment can even add ISDN, V.35 and6
other endpoints to the same meeting.7
• Video quality8
The MCU delivers enterprise quality video and audio processing, using latest industry9
standards including state-of-the-art DSP hardware and software. This video quality is10
supported by:11
- SVC error resiliency for unmanaged networks using Temporal Scalability and Forward Error12
Correction (FEC).13
Forward Error Correction (FEC) is a proactive method of sending redundant information in14
the video stream to preempt quality degradation. SVC extends the H.264 codec standard to15
dramatically increase error resiliency and video quality without the need for higher16
bandwidth.17
- Frame rates can reach 60 frames per second, ensuring smooth video movement.18
- A wide choice of video layouts19
About the Avaya Scopia® Elite MCU
February 2016 Avaya Scopia® Elite 6000 for Aura Collaboration Suite Administrator Guide 10
Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.
DRAFT—February 11, 2016—1:10 AM (UTC)