Avaya B189 User manual

Issued February 23, 2014 – JT Massey B189 Conference-Telephone Page 1 of 4
PhoneQuickReferenceGuide(QRG)
B189 IP-Conference/Speakerphone
PlacingaCall&SendingCallstoCoverage
InternalCalls
1. Press Dial Pad if it is not displayed
2. Dial the 5 digit extension OR press Contacts and
Select/Press the contact desired
Note: The Speaker button will hang-up the phone
LocalCalls
1. Press Dial Pad if it is not displayed
2. Dial 9 and 10-digit local number
LongDistanceCalls(Domestic&Canada)
1. Press Dial Pad if it is not displayed
2. Dial 9 + 1 + Area Code and Number
3. Enter the 6-digit Authorization Code when the Recall
Dial Tone (3-beeps & Dial Tone) is heard
LongDistanceCalls(International)
1. Press Dial Pad if it is not displayed
2. Dial 9 + 011 + Country Code and Number and (#)
3. Enter the 6-digit Authorization Code when the Recall
Dial Tone (3-beeps & Dial Tone) is heard
SendCallstoCoverage(AssistantorVoiceMail)
Activate From An Idle Phone
1. Press Dial Pad if it is not displayed
2. Dial *8 and receive 3-beep Confirmation Tone
3. Press Speaker to hang-up
Cancel From An Idle Phone
1. Press Dial Pad if it is not displayed
2. Dial #88 and receive 3-beep Confirmation Tone
3. Press Speaker
AnsweringaCall
1. Press Answer or Press Ignore or Press Speaker
Hang-up aCall
1. Press Speaker
Volume Controls
Mute Microphone
Redial
Dial Pad
Speaker
(On/Off)
Contacts
Line
Appearance
Buttons
Display &
Hold Button
Access
Features
Settings
including
Login/Logout
Set ID

Issued February 23, 2014 – JT Massey B189 Conference-Telephone Page 2 of 4
TransferringCalls
Features on an Active Line. When a line is active, the
Hold Conference, Transfer and Drop
buttons display
For the instructions below where “Dial the Number…” is stated, you
may instead Press or Contacts and select an entry.
TransferaCall(Blind/PushTransfer)
1. Press Transfer
2. Dial the number to which the call will be transferred
3. Press Complete and Hang Up
To stop the transfer, press Cancel to return to your original
party
If you make a dialing error, press
Line Appearance to return to the line on hold and depress
that line to take it off-hold and re-start the process
TransferaCall&Connect/ConferenceParties
1. Press Conference
2. Dial the number to which the call will be transferred
3. Wait for the party to answer, announce call
4. Press Join Introduce Parties and Hang Up
To stop the transfer, press Cancel to return to your original
party
If you make a dialing error, press
Line Appearance to return to the line on hold and depress
that line to take it off-hold and re-start the process
TransferaCallinto VoiceMail:
ForCallstoAnotherPartyAnsweredonYourLine
1. Press Transfer
2. Dial the Express Messaging number for the Voice
Mail system of the desired party
•Unified Messaging 87300
3. Press Dial Pad and dial (# #)
4. Follow the prompts & Press Complete & Hang Up
ConferenceCalls
You can have a total of 6 lines on a conference call
(including yourself).
SetupConferenceCalls
1. Have the first participant on the line
2. Press Conference or Add as indicated on screen
3. Dial the next participant
4. Press Join
5. Continue until all parties have been added
DisplayingDropping&MutingPartiesona
Conference
1. To List Parties - Press Details
2. To then Mute an Outside Party
»Press on the line to be muted
»Note: The muted party may un-mute
themselves by pressing (#) on their phone.
Press Refresh and the Microphone Symbol
to re-mute them
3. To Drop a Party, press the on the line to be
dropped and follow the prompts
ConferencingBetweenTwoLines
1. Place the 1st line on Hold
2. Answer or connect to the 2nd line
3. Press Conference
4. Press
Line Appearance
4. Select/Press the button of the 1st line
5. Press Join Introduce the Parties

Issued February 23, 2014 – JT Massey B189 Conference-Telephone Page 3 of 4
ContactsFeatures
ViewContactsDetails
1. Press Contacts
2. Press the person symbol located in the right of the
contact to view the details
3. Press Back to exit Contacts
CallingaContact
1. Press Contacts
2. Press the Contact to be called by touching the name
field
AddaNewContact
1. Press Contacts
2. Press Add
3. Touch the name field to bring up the keyboard display
and enter the name
4. Press √to accept the entry
5. Enter the telephone number (reminder: dial 9 to get
an outside line)
6. Press Save
7. Press Back twice to exit Contacts
EditaContact
1. Press Contacts
2. Press the person symbol located in the right of the
contact to view the details
3. Press Edit and edit the contact
4. Press Save
5. Press Back twice to exit Contacts
DeleteaContact
1. Press the person symbol located in the right of the
contact to view the details
2. Press Delete twice two confirm
3. Press Back to exit Contacts
MiscellaneousTelephoneOperations,
Options,andInformation
PlacingaCallonHoldandAnsweringAnotherCall
1. If you are already on a call, your choices are:
•Hold the existing call and answer the new call
•Press the Ans-Hold button
•End/Drop the existing call and answer the new call
•Press the Ans-Drop button
•Ignore the new call and silence the ring tone
•Press the Ignore button
PlacingaCallonHoldandViewingCallsOnHold
To place a call on Hold, press the
Hold button to see lines on hold and resume
conversation on one of them press
Line Appearance to display the lines on hold
ForwardanExtension
1. Get Dial Tone on the extension to be forwarded
2. Press *2 and the extension to where the phone will be
forwarded (typically interoffice only)
3. To deactivate forwarded calls, get Dial Tone on the
line that was forwarded
4. Press #22
Note: If your calls are not answered at the forwarded-to
station or if the forwarded-to station is busy, your calls will
be re-directed to your Coverage Path, e.g. to Voice Mail or to
Assistant then Voice Mail.
Send All Calls overrides Forwarding. Be sure to turn-off
Send All Calls for calls to forward.
ExtensionFormatandInter-officeDialing:
•You must dial 5-digits when calling extensions
•Direct Dial Numbers are:
DIRECT DIAL EXTENSION/5-DIGIT DIAL
404-251-xxxx 1-xxxx
404-712-xxxx 2-xxxx
770-784-xxxx 4-xxxx
404-686-xxxx 6-xxxx
404-727-xxxx 7-xxxx
404-778-xxxx 8-xxxx

Issued February 23, 2014 – JT Massey B189 Conference-Telephone Page 4 of 4
SetIDandDialPadDisplay&LineAppearanceDisplay
As shown in the left-hand picture below, the top of the display
provides the Set ID (18990 shown) and the time.
As shown in the right-hand picture below, the line appearances
are shown.
ImportantPhoneNumbers
Service Desk – 404-727-7777
Please see http://it.emory.edu/telephones for other Telephone
Quick Reference Guides (QRGs) and Detailed Telephone
Instructions
Please see http://it.emory.edu/voicemail for QRGs on Voice
Mail