Avaya CMC1 Quick start guide

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Release 1.2
555-233-118
Issue 5
October 2002

Copyright 2002, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However, informa-
tion is subject to change.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications sys-
tem by an unauthorized party (for example, a person who is not a cor-
porate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there may be a risk of toll fraud
associated with your system and that, if toll fraud occurs, it can result
in substantial additional charges for your telecommunications ser-
vices.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, in the United States and Canada, call
the Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.
How to Get Help
For additional support telephone numbers, go to the Avaya Web site:
http:/www.avaya.com/support/
If you are:
• Within the United States, click Escalation Lists, which includes
escalation phone numbers within the USA.
• Outside the United States, click Escalation Lists then click Glo-
bal Escalation List, which includes phone numbers for the
regional Centers of Excellence.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video communi-
cations) is the prevention of any type of intrusion to (that is, either
unauthorized or malicious access to or use of) your company's tele-
communications equipment by some party.
Your company's “telecommunications equipment” includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, a
“malicious party” is anyone (including someone who may be other-
wise authorized) who accesses your telecommunications equipment
with either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-multi-
plexed and/or circuit-based) or asynchronous (character-, message-, or
packet-based) equipment or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll-
facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions associ-
ated with your system and/or its networked equipment. Also realize
that, if such an intrusion should occur, it could result in a variety of
losses to your company (including but not limited to, human/data pri-
vacy, intellectual property, material assets, financial resources, labor
costs, and/or legal costs).
Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its net-
worked equipment rests with you - Avaya’s customer system adminis-
trator, your telecommunications peers, and your managers. Base the
fulfillment of your responsibility on acquired knowledge and
resources from a variety of sources including but not limited to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure:
• Your Avaya-provided telecommunications systems and their
interfaces
• Your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
• Any other equipment networked to your Avaya products.
Voice Over Internet Protocol (VoIP)
If the equipment supports Voice over Internet Protocol (VoIP) facili-
ties, you may experience certain compromises in performance, reli-
ability and security, even when the equipment performs as warranted.
These compromises may become more acute if you fail to follow
Avaya's recommendations for configuration, operation and use of the
equipment. YOU ACKNOWLEDGE THAT YOU ARE AWARE OF
THESE RISKS AND THAT YOU HAVE DETERMINED THEY
ARE ACCEPTABLE FOR YOUR APPLICATION OF THE EQUIP-
MENT. YOU ALSO ACKNOWLEDGE THAT, UNLESS
EXPRESSLY PROVIDED IN ANOTHER AGREEMENT, YOU
ARE SOLELY RESPONSIBLE FOR (1) ENSURING THAT YOUR
NETWORKS AND SYSTEMS ARE ADEQUATELY SECURED
AGAINST UNAUTHORIZED INTRUSION AND (2) BACKING
UP YOUR DATA AND FILES.
Standards Compliance
Avaya Inc. is not responsible for any radio or television interference
caused by unauthorized modifications of this equipment or the substi-
tution or attachment of connecting cables and equipment other than
those specified by Avaya Inc. The correction of interference caused by
such unauthorized modifications, substitution or attachment will be
the responsibility of the user. Pursuant to Part 15 of the Federal Com-
munications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
void the user’s authority to operate this equipment.
Product Safety Standards
This product complies with and conforms to the following interna-
tional Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 60950, 3rd Edition
including all relevant national deviations as listed in Compliance with
IEC for Electrical Equipment (IECEE) CB-96A.
Safety of Information Technology Equipment, CAN/CSA-C22.2 No.
60950-00 / UL 60950, 3rd Edition
Safety Requirements for Customer Equipment, ACA Technical Stan-
dard (TS) 001 - 1997

One or more of the following Mexican national standards, as applica-
ble: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI
1998
The equipment described in this document may contain Class 1
LASER Device(s). These devices comply with the following stan-
dards:
EN 60825-1, Edition 1.1, 1998-01
21 CFR 1040.10 and CFR 1040.11.
The LASER devices operate within the following parameters:
•Maximum power output: -5 dBm to -8 dBm
•Center Wavelength: 1310 nm to 1360 nm
Luokan 1 Laserlaite
Klass 1 Laser Apparat
Use of controls or adjustments or performance of procedures other
than those specified herein may result in hazardous radiation expo-
sures. Contact your Avaya representative for more laser product infor-
mation.
Electromagnetic Compatibility (EMC) Standards
This product complies with and conforms to the following interna-
tional EMC standards and all relevant national deviations:
Limits and Methods of Measurement of Radio Interference of Infor-
mation Technology Equipment, CISPR 22:1997 and EN55022:1998.
Information Technology Equipment –Immunity Characteristics –
Limits and Methods of Measurement, CISPR 24:1997 and
EN55024:1998, including:
•Electrostatic Discharge (ESD) IEC 61000-4-2
•Radiated Immunity IEC 61000-4-3
•Electrical Fast Transient IEC 61000-4-4
•Lightning Effects IEC 61000-4-5
•Conducted Immunity IEC 61000-4-6
•Mains Frequency Magnetic Field IEC 61000-4-8
•Voltage Dips and Variations IEC 61000-4-11
•Powerline Harmonics IEC 61000-3-2
•Voltage Fluctuations and Flicker IEC 61000-3-3
Federal Communications Commission Statement
Part 15:
Part 68: Answer-Supervision Signaling. Allowing this equipment to
be operated in a manner that does not provide proper answer-supervi-
sion signaling is in violation of Part 68 rules. This equipment returns
answer-supervision signals to the public switched network when:
•answered by the called station,
•answered by the attendant, or
•routed to a recorded announcement that can be administered by
the customer premises equipment (CPE) user.
This equipment returns answer-supervision signals on all direct
inward dialed (DID) calls forwarded back to the public switched tele-
phone network. Permissible exceptions are:
•A call is unanswered.
•A busy tone is received.
•A reorder tone is received.
Avaya attests that this registered equipment is capable of providing
users access to interstate providers of operator services through the use
of access codes. Modification of this equipment by call aggregators to
block access dialing codes is a violation of the Telephone Operator
Consumers Act of 1990.
This equipment complies with Part 68 of the FCC Rules. On the rear
of this equipment is a label that contains, among other information, the
FCC registration number and ringer equivalence number (REN) for
this equipment. If requested, this information must be provided to the
telephone company.
The REN is used to determine the quantity of devices which may be
connected to the telephone line. Excessive RENs on the telephone line
may result in devices not ringing in response to an incoming call. In
most, but not all areas, the sum of RENs should not exceed 5.0. To be
certain of the number of devices that may be connected to a line, as
determined by the total RENs, contact the local telephone company.
REN is not required for some types of analog or digital facilities.
Means of Connection
Connection of this equipment to the telephone network is shown in the
following table.
If the terminal equipment (for example, the MultiVantageTM Solution
equipment) causes harm to the telephone network, the telephone com-
pany will notify you in advance that temporary discontinuance of ser-
vice may be required. But if advance notice is not practical, the
telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if
you believe it is necessary.
The telephone company may make changes in its facilities, equipment,
operations or procedures that could affect the operation of the equip-
ment. If this happens, the telephone company will provide advance
notice in order for you to make necessary modifications to maintain
uninterrupted service.
If trouble is experienced with this equipment, for repair or warranty
information, please contact the Technical Service Center at 1-800-242-
2121 or contact your local Avaya representative. If the equipment is
causing harm to the telephone network, the telephone company may
request that you disconnect the equipment until the problem is
resolved.
Note: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable pro-
tection against harmful interference when the equipment is oper-
ated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interfer-
ence in which case the user will be required to correct the inter-
ference at his own expense.
Manufacturer’s Port
Identifier FIC Code SOC/REN/ A.S. Code Network Jacks
Off/On premises station OL13C 9.0F RJ2GX,
RJ21X,
RJ11C
DID trunk 02RV2-T 0.0B RJ2GX,
RJ21X
CO trunk 02GS2 0.3A RJ21X
CO trunk 02LS2 0.3A RJ21X
Tie trunk TL31M 9.0F RJ2GX
Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C
1.544 digital interface 04DU9-BN,
1KN, 1SN 6.0F RJ48C, RJ48M
120A2 channel service unit 04DU9-DN 6.0Y RJ48C

A plug and jack used to connect this equipment to the premises wiring
and telephone network must comply with the applicable FCC Part 68
rules and requirements adopted by the ACTA. A compliant telephone
cord and modular plug is provided with this product. It is designed to
be connected to a compatible modular jack that is also compliant.
It is recommended that repairs be performed by Avaya certified tech-
nicians.
The equipment cannot be used on public coin phone service provided
by the telephone company. Connection to party line service is subject
to state tariffs. Contact the state public utility commission, public ser-
vice commission or corporation commission for information.
This equipment, if it uses a telephone receiver, is hearing aid compati-
ble.
Canadian Department of Communications (DOC) Interference
Information
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme àla norme
NMB-003 du Canada.
This equipment meets the applicable Industry Canada Terminal Equip-
ment Technical Specifications. This is confirmed by the registration
number. The abbreviation, IC, before the registration number signifies
that registration was performed based on a Declaration of Conformity
indicating that Industry Canada technical specifications were met. It
does not imply that Industry Canada approved the equipment.
DECLARATIONS OF CONFORMITY
United States FCC Part 68 Supplier’s Declaration of Conformity
(SDoC)
Avaya Inc. in the United States of America hereby certifies that the
equipment described in this document and bearing a TIA TSB-168
label identification number complies with the FCC’s Rules and Regu-
lations 47 CFR Part 68, and the Administrative Council on Terminal
Attachments (ACTA) adopted technical criteria.
Avaya further asserts that Avaya handset-equipped terminal equip-
ment described in this document complies with Paragraph 68.316 of
the FCC Rules and Regulations defining Hearing Aid Compatibility
and is deemed compatible with hearing aids.
Copies of SDoCs signed by the Responsible Party in the U. S. can be
obtained by contacting your local sales representative and are avail-
able on the following Web site:
http://support.avaya.com/elmodocs2/DoC/SDoC/index.jhtml/
All MultiVantageTM system products are compliant with FCC Part 68,
but many have been registered with the FCC before the SDoC process
was available. A list of all Avaya registered products may be found at:
http://www.part68.org/
by conducting a search using “Avaya”as manufacturer.
European Union Declarations of Conformity
Avaya Inc. declares that the equipment specified in this document
bearing the “CE”(Conformité Europeénne) mark conforms to the
European Union Radio and Telecommunications Terminal Equipment
Directive (1999/5/EC), including the Electromagnetic Compatibility
Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This
equipment has been certified to meet CTR3 Basic Rate Interface (BRI)
and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12
and CTR13, as applicable.
Copies of these Declarations of Conformity (DoCs) can be obtained
by contacting your local sales representative and are available on the
following Web site:
http://support.avaya.com/elmodocs2/DoC/IDoC/index.jhtml/
Japan
This is a Class A product based on the standard of the Voluntary Con-
trol Council for Interference by Information Technology Equipment
(VCCI). If this equipment is used in a domestic environment, radio
disturbance may occur, in which case, the user may be required to take
corrective actions.
To order copies of this and other documents:
Call: Avaya Publications Center
Voice 1.800.457.1235 or 1.207.866.6701
FAX [phone] or 1.207.626.7269
Write: Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
E-mail: [e-mail]

Contents
Issue 5 October 2002 v555-233-118
About This Book ix
■Conventions used in this book ix
■Trademarks xi
■How to get this book xi
■Where to get additional help xii
■Tell us what you think xiii
■Security Issues xiii
■Antistatic Protection xiii
■Remove/Install circuit packs xiii
1Installing and Cabling the Cabinets 1-1
■Read This First 1-1
■Check Customer’s Order 1-5
■Correcting Shipping Errors 1-5
■Unpack and Inspect 1-5
■Comcodes for CMC1 1-7
■Install the System Cabinets 1-10
■AC Power and Ground 1-18
■Cable the System 1-26
■Install Main Distribution Frame
(MDF) and External Modem 1-29
■Install Equipment Room Hardware 1-36
■Set Up System Access 1-45
■Set Ringing Option 1-55
■Activate and Administer the System 1-56
■Install and Wire Telephones and Other Equipment 1-66
■Connect External Alarms and Auxiliary Connections 1-77
■Telephone Pin Designations 1-78
■CAMA/E911 Installation 1-79
■Install the BRI Terminating Resistor 1-86
■Install Multi-point Adapters 1-90
■Install Off-Premises Station Wiring 1-93
■Install Emergency Transfer Unit and
Associated Telephones 1-98
■Connect Modem to Telephone Network 1-106

Contents
555-233-118vi Issue 5 October 2002
2Completing Installation and Cable Pinouts 2-1
■System Administration 2-1
■Alarms and Reporting 2-2
■Place a Test Call 2-6
■Set Neon Voltage — Ring Ping 2-7
■Installation Completion 2-8
■Power Supply LED Indications 2-8
■TN760D Tie Trunk Option Settings 2-9
■TN464F/GP and TN2464BP Option Settings 2-11
■Connector and Cable Diagrams —Pinout Charts 2-13
3Upgrading R6csi/R7csi/R8csi to
Avaya MultiVantage Software on an
Avaya DEFINITY Server CSI 3-1
■Read This First 3-1
■Task Table 3-4
■DEFINITY AUDIX Power Procedures 3-27
4Upgrading R9csi/R10csi to
Avaya MultiVantage Software on an
Avaya DEFINITY Server CSI 4-1
■Read this first 4-1
■Task table 4-3
5Adding or Removing Hardware 5-1
■Add Circuit Packs 5-1
■Downloading Firmware to
Port Circuit Packs 5-2
■Installing TN464GP/TN2464BP with
Echo Cancellation 5-24
■Add CO, FX, WATS, and PCOL 5-27
■Add DID Trunks 5-27

Contents
Issue 5 October 2002 vii555-233-118
■Add Tie Trunks 5-28
■Add DS1 Tie and OPS 5-30
■Add Speech Synthesis 5-30
■Add Code Calling Access 5-30
■Add Pooled Modem 5-31
■Add Integrated Announcements/TN2501AP 5-32
■Add ISDN—PRI 5-41
■Add Packet Bus Support 5-43
■Add CallVisor ASAI 5-44
■Add TTC Japanese 2-Mbit Trunks 5-46
■Add DCS Interface 5-46
■Add ISDN—BRI 5-49
■Add Radio Controller 5-50
■Add IP Solutions 5-50
■Installing an Integrated Channel
Service Unit (ICSU) Module 5-95
■Installing a J58890CG Power
Distribution Unit 5-99
ATroubleshooting an Upgrade A-1
■Troubleshooting Guidelines A-1
■Troubleshooting Upgrades A-2
BAccess Security Gateway B-1
■Using the ASG Mobile B-2
IN Index IN-1

Contents
555-233-118viii Issue 5 October 2002

Issue 5 October 2002 ix555-233-118
About This Book
This document provides procedures to install, upgrade, or make additions to an
Avaya CMC1 Media Gateway, which is housed in the Compact Modular Cabinet
(CMC1).
Conventions used in this book
General
The following conventions apply to the Avaya DEFINITY®Server CSI:
■The word “system”is a general term encompassing all references to the
Avaya DEFINITY®Server CSI running Avaya MultiVantage™Software.
■The term “cabinet”generally refers to the Compact Modular Cabinet
(CMC1).
■“UUCSS”refers to a circuit pack address in cabinet-carrier-slot order.
Typographic
Other terms and conventions might help you use this book with your MultiVantage
system.
■Commands are printed in bold face as follows: command.
We show complete commands in this book, but you can usually type an
abbreviated version of the command. For example, list configuration
station can be typed as list config sta.
■Screen displays and names of fields are printed in constant width as
follows: screen display.
A screen is any form displayed on your computer or terminal monitor.
■Variables are printed in italics as follows: variable.
■Keys and buttons are printed as follows: KEY.

About This Book
555-233-118
xIssue 5 October 2002
■To move to a certain field, you can use the TAB key, arrows, or the ENTER
key (the ENTER key may appear as the RETURN key on your keyboard).
■If you use terminal emulation software, you need to determine what keys
correspond to ENTER, RETURN, CANCEL, HELP, NEXT PAGE, etc.
■In this book we use the terms “telephone”and “voice terminal”to refer to
phones.
■We show commands and screens from the newest MultiVantage system
and refer to the most current books. Please substitute the appropriate
commands for your system and refer to the manuals you have available.
■If you need help constructing a command or completing a field entry,
remember to use HELP.
—When you press HELP at any point on the command line, a list of
available commands appears.
—When you press HELP with your cursor in a field on a screen, a list of
valid entries for that field appears.
■The status line or message line can be found near the bottom of your
monitor display. This is where the system displays messages for you.
Check the message line to see how the system responds to your input.
Write down the message if you need to call our helpline.
■When a procedure requires you to press ENTER to save your changes, the
screen you were working on clears and the cursor returns to the command
prompt.
The message line shows “command successfully completed”to
indicate that the system accepted your changes.
Admonishments
Admonishments in this book have the following meanings:
!CAUTION:
Denotes possible harm to software, possible loss of data, or possible service
interruptions.
!WARNING:
Denotes possible harm to hardware or equipment.
!DANGER:
Denotes possible harm or injury to your body.

Trademarks
Issue 5 October 2002 xi555-233-118
Physical dimensions
■Physical dimensions in this book are in inches (in.) followed by metric
centimeters (cm) in parentheses.
■Wire gauge measurements are in AWG followed by the cross-sectional
area in millimeters squared (mm2) in parentheses.
Trademarks
All trademarks identified by ®or ™are registered trademarks or trademarks,
respectively, of Avaya Inc. All other trademarks are the property of their
respective owners.
How to get this book
On the Web
If you have internet access, you can view and download the latest version of this
book. To view the book, you must have a copy of Acrobat Reader.
To access the latest version:
1. At your browser, go to the Avaya web site:
http://www.avaya.com
2. Select Support.
3. Select Online Services.
4. Select Documentation.
5. Select Recent Documents.
6. Scroll down to find the latest release of DEFINITY/MultiVantage
documents.
7. Search for the document number to view the latest version of the book.
Non-Web
This book and related books can be ordered directly from:
Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
[phone] (phone)
[phone] (fax)

About This Book
555-233-118
xii Issue 5 October 2002
Non-800 numbers:
[phone] (phone)
[phone] (phone)
Where to get additional help
For additional support and trouble escalation:
1. At your browser, go to the Avaya web site:
http://www.avaya.com
2. Click on Support.
3. If you are:
■Within the United States, click Escalation Lists, which includes
escalation phone numbers within the USA.
■Outside the United States, click Escalation Lists then click
Global Escalation List, which includes phone numbers for the
regional Centers of Excellence.
If you do not have Web access, use the phone numbers below (Table 1).
NOTE:
You may need to purchase an extended service agreement to use some of
these resources. See your Avaya representative for more information.
Table 1. Avaya support
Support Number
■DEFINITY Helpline (for help with feature
administration and system applications) [phone]
■Avaya National Customer Care Center Support
Line (for help with maintenance and repair) [phone]
■Avaya Toll Fraud Intervention [phone]
■Avaya Corporate Security [phone]
[phone]
■International Technical Assistance Center (ITAC) [phone]
For all international resources, contact your local Avaya authorized dealer
for any additional help and questions.
Continued on next page

Tell us what you think
Issue 5 October 2002 xiii555-233-118
Tell us what you think
Let us know what you like or don’t like about this book. Although we can’t respond
personally to all your feedback, we promise we will read each response we
receive.
Write to us at: Avaya
Product Documentation Group
1300 W. 120th St.
Westminster, CO 80234 USA
Fax to: 303-538-1741
Send email to: [e-mail]
Security Issues
To ensure the greatest security possible for customers, Avaya Inc. offers services
that can reduce toll-fraud liabilities. Contact your Avaya Inc. representative for
more security information.
Login security is an attribute of the MultiVantage Software. Existing passwords
expire 24 hours after installation.
For Access Security Gateway (ASG), see Appendix B, ‘‘Access Security
Gateway’’.
Antistatic Protection
!CAUTION:
When handling circuit packs or any components of a DEFINITY System,
always wear an antistatic wrist ground strap. Connect the strap to an
approved ground such as an unpainted metal surface on the DEFINITY
System.
Remove/Install circuit packs
!CAUTION:
When the power is on:
■The control circuit packs cannot be removed or installed.
■The port circuit packs can be removed or installed.

About This Book
555-233-118
xiv Issue 5 October 2002

Issue 5 October 2002 1-1555-233-118
1
Installing and Cabling the Cabinets
Read This First
License File
Remote Feature Activation (RFA) is a Web-based application that enables the
creation and deployment of License Files for all switches. The License File
enables the MultiVantage Software category, release, features, and capacities.
License Files are created using SAP order information and/or current customer
configuration information. Without a license file, the switch does not provide
normal call processing.
Pre-installation checklist
In order to be properly prepared for the installation, have the items listed in Table
1-1 ready.
Table 1-1. Pre-installation checklist
Item
No. Item 3
1. Software Release Letter
2. Avaya MultiVantage Software on removable media
3. Extra formatted removable media
Continued on next page

Installing and Cabling the Cabinets
555-233-118
1-2 Issue 5 October 2002
4. Authorized wrist grounding strap
5. Documentation (book or PDF file):
■Maintenance for Avaya MultiVantage DEFINITY Server
CSI
■Administrator’s Guide for Avaya MultiVantage Software
6. Your personal Single Sign-On (SSO) for RFA website
authentication login.
7. SAP order number with RTUs
8. Processor faceplate serial number(s)
9. Transaction Record number
10. System Identification (SID) number
11. Switch telephone number or IP address
12. Access to the RFA Information page for these items (if not
already installed on your PC):
■License Installation Tool (LIT) application
■LIT documentation
13. Adobe Acrobat Reader application installed on your PC (to
read FET and LIT documentation)
14. Internet Explorer 5.0 or higher installed on your laptop/PC
15. Intranet access to your designated RFA portal (see Go to
the RFA website).
Table 1-1. Pre-installation checklist — Continued
Item
No. Item 3
Continued on next page

Read This First
Issue 5 October 2002 1-3555-233-118
Go to the RFA website
The Remote Feature Activation (RFA) website automates some of the upgrade
procedures, including generating a License File.
1. At your laptop/PC browser, go to the appropriate website:
■Associates: http://associate2.avaya.com/ or the services portal:
http://usservices.avaya.com/
■Business Partners go to the appropriate regional Business Partner
portal:
—United States: http://www.avaya.com/businesspartner/
—Canada: https://www.avaya.ca/BusinessPartner
—Brazil: http://www.avaya.com.br/Home.asp
—CALA:
https://cala-businesspartner.avaya.com/mnc/index.html
—EMEA: https://emea-businesspartner.avaya.com/
—APAC: http://www.avaya-apac.com/bp
■Contractors go to http://www.avaya.com/services/rfa/
■If you are unable to access RFA using your recommended portal,
try: http://rfa.avaya.com
2. Using your SSO, log in to the RFA website.
3. Follow the links to the RFA Information page.
4. Complete the information necessary to create a License File.
NOTE:
If you have problems with a hardware serial number that is not in the SAP
database, go to the ‘‘If you have problems with RFA’’ section.
Have direct connection
If you have a direct connection between RFA and the switch:
1. Using your RFA Job Aids, run the Features Extraction Tool (FET) from the
RFA website to create a Switch Configuration File.
2. When prompted, type in the Transaction ID number.
3. The FET creates and uploads the Switch Configuration File automatically.
4. Do not deliver the License File at this time. You will deliver and install it
later in this upgrade procedure.

Installing and Cabling the Cabinets
555-233-118
1-4 Issue 5 October 2002
No direction connection
If you do not have a direct connection between RFA and the switch:
1. Run the Features Extraction Tool (FET) from your laptop/PC to create a
Switch Configuration File.
2. When prompted, type in the Transaction ID number.
3. Use the FET instructions to create a new switch connection profile.
4. Create the Switch Configuration File.
5. Upload the Switch Configuration File to the RFA website.
6. Deliver the License File to your laptop/PC for installation later in this
procedure.
If you have problems with RFA
If you get an error message that a hardware serial number is not in the SAP
database, you must call the RFA Helpdesk (Table 1-2) to have them correct the
SAP information.
Table 1-2. RFA Helpdesk contact numbers
Where Who
Phone
number/URL
Prompt or
selection
Channel:
■U.S. and Canada
■VariableWorkforce
Group
■Avaya contractors
Avaya
Associates
Members
Contractors
877-615-4174 Prompt 8
U.S. and Canada Business
Partners 866-800-5194 Prompt 8
EMEA Direct and
Business
Partners
[phone]
or
http://www.avayan
etwork.com
Prompt 3
Select GSO;
select EMEA
APAC RTAC Direct and
Business
Partners
[phone]
Continued on next page

Check Customer’s Order
Issue 5 October 2002 1-5555-233-118
Check Customer’s Order
Check the customer’s order and the shipping packing lists to confirm that all
equipment is present. If any equipment is missing, report this to your Avaya Inc.
representative. Check the system adjuncts for damage and report all damage
according to local shipping instructions.
Correcting Shipping Errors
1. Red-tag all defective equipment and over-shipped equipment and return
according to the nearest Material Stocking Location (MSL) instructions. For
international customers, contact your order service agent.
2. Direct all short-shipped reports to the nearest MSL. Contact the
appropriate location for specific instructions. For Streamlined
Implementation in the United States, call 1-800-772-5409.
Unpack and Inspect
!CAUTION:
A fully loaded system weighs 58 lbs (26.3 kg). Use lifting precautions. If the
doors, power unit, and circuit packs are removed, the unit weighs only 29 lbs
(13.1 kg).
1. Verify the equipment received. See Figure 1-1 on page 1-6. Actual
equipment may vary in appearance and may ship in separate packages.
CALA
■Mexico TAC
■Brazil TAC
■Columbia TAC
■Argentina TAC
■Mexico Call
Receipt
Direct and
Business
Partners [phone]
[phone]
[phone]
[phone]
[phone]
Table 1-2. RFA Helpdesk contact numbers —Continued
Where Who
Phone
number/URL
Prompt or
selection
Continued on next page

Installing and Cabling the Cabinets
555-233-118
1-6 Issue 5 October 2002
2. Equipment comcodes are listed in Table 1-3 on page 1-7.
3. Before mounting the cabinets, remove the cabinet doors by opening them
and lifting them straight up and off of the hinge pins.
Figure 1-1. Equipment Packed with the Compact Modular Cabinet
Figure Notes
1. Left panel (also acts as a wall-mount template
and as a floor mount pedestal)
2. Compact modular cabinet
3. Right panel
4. U.S. Robotics external modem (not shipped
with all systems)
5. #12 x 1-inch shoulder screws
6. Processor interface cable (not shipped with all
cabinets)
7. AC power cord (NEMA 5-15P or
IEC 320)
8. Vertical TDM/LAN bus cable (not
shipped with all systems)
9. Horizontal TDM/LAN bus cable (not
shipped with all systems)
10. 14-in. (35.5 cm) 6 AWG (#40)
(16 mm2) ground wire
11. Single-point ground block
qrdmpart KLC 011598
6
7
4
8
910 11
5
3
2
1