Avaya G700 User manual

555-245-758 Issue 4 February 2006 1
Job Aid: Firmware Download Procedures for the
G700 Media Gateway
This document describes the procedures for upgrading the firmware on one or more of the
processors and/or media modules in an Avaya G700 Media Gateway. The upgrade procedures
are the same whether the G700 is controlled by an Avaya S8300, S8400, S8500, or
S8700-series Media Server. This document does not cover upgrading or patching the
Communication Manager software on a media server.
Note:
Note: The step-by-step procedures below illustrate CLI commands. The Upgrade Tool
performs the same procedures automatically. This tool is available on the primary
controller’s Web Interface and is the preferred way to do the installation step,
particularly if you are upgrading more than one G700.
The Avaya Gateway Installation Wizard (IW) is another time-efficient alternative
tool when a single G700 requires firmware upgrades.
Overview
This section provides introductory information and a summary of the firmware upgrade process.
Assumptions
This document was written assuming the following:
●G700 system has been installed and configured with IP addresses.
●The computer used to perform the upgrade procedures is a Windows-based PC, either a
customer PC or an Avaya technician’s laptop. This computer is set up as a TFTP server on
the customer’s LAN.
●The media server controlling the G700 is an S8300, S8400, S8500, S8700, or S8710
Media Server running Communication Manager.
●The audience for this document is familiar with Windows and basic networking concepts,
and the use of ftp and telnet commands.

Job Aid: Firmware Download Procedures for the G700 Media Gateway
2 Firmware Download Procedures for the G700 Media Gateway
Terminology
The G700 Layer-2 Switching Processor is referred to as the “P330 stack processor” in this
document.
The term “device” is used to refer to a G700 Media Gateway, C360 switch, or other non-G700
P330 switch or router in a P330 “stack.” When more than one G700, C360 switch, and/or other
P330 devices are connected in a stack (up to 10), each device in the stack is assigned a
“module number” from 1 to 10. The module number is used in certain CLI commands to refer to
a particular device in the stack. The bottom device is usually assigned module number 1, and
the module numbers of the devices increase from bottom to top.
Upgrade Targets
The following G700 components can be upgraded using the firmware download procedures.
Processors
●P330 stack Processor (Layer 2 switching processor)
●Media gateway processor (MGP)
●Internal VoIP processor
Media Modules
●MM710 (T1/E1)
●MM711 (Analog)
●MM712 (DCP)
●MM714 (Analog)
●MM716 (Analog)
●MM717 (DCP)
●MM720 (BRI)
●MM722 (BRI)
●MM760 (VoIP)

Overview
555-245-758 Issue 4 February 2006 3
Summary of Upgrade Procedures
Upgrading G700 firmware may be done in two ways:
●Using your laptop as the TFTP server
●Using the S8300 (if present) as the TFTP server
Note:
Note: The download step can be done on any computer that has access to the Internet
and can connect to the TFTP server. The install step can be done on any
computer that has access to the customer’s LAN or that can directly connect to
the G700. These procedures illustrate two specific solutions.
Using your laptop as the TFTP server
Note:
Note: If you do not have a TFTP server installed on your laptop, see Appendix One:
Setting up a TFTP Server.
Do the following steps:
1. If necessary, install TFTP server on your laptop.
2. Download firmware from the Avaya Support website to the c:\tftpboot directory on your
laptop.
3. Install firmware on the G700 target component using either the IW, the Upgrade Tool, or the
command line interface (CLI).
Figure 1 illustrates the firmware upgrade process using your laptop TFTP server.
Figure 1: Firmware upgrade process using laptop tftp server
G700TFTP Serversupport.avaya.com
save to IW or UT
Upgrade Targets:
Processors
and
Media Modules
Download Install
FW Image
Files
Laptop Hard Drive
(C:\tftpboot)
CLI
or
(copy tftp ...)

Job Aid: Firmware Download Procedures for the G700 Media Gateway
4 Firmware Download Procedures for the G700 Media Gateway
Using the S8300 (if present) as the TFTP server
Do the following steps:
1. Download firmware from the Avaya Support website to a convenient directory on your
laptop.
2. Using the Web Interface on the S8300, “download” firmware files to /var/home/ftp/pub
Note:
Note: This is the S8300 directory into which the Web Interface “Download Files”
function puts firmware files. It is then necessary to use CLI commands to copy
these files to the /tftpboot directory on the S8300 prior to the installation step. For
this copy procedure, see Appendix Two: Using the TFTP server on the S8300
Media Server to install firmware.
3. Install firmware on the G700 target component using either the AIW/Upgrade Tool or the
command line interface (CLI).
Figure 2 illustrates the firmware upgrade process using the S8300 TFTP server.
Figure 2: Firmware upgrade process using S8300 tftp server
Connectivity
You can perform the download and install steps using any computer that is connected to the
customer LAN and the Internet.
G700TFTP Serversupport.avaya.com
save to
IW or UT
Upgrade Targets:
Processors
and
Media Modules
Download Install
FW Image
Files
Laptop Hard Drive
CLI
CLI copy to
S8300 Hard Drive
/var/home/ftp/pub
Web Interface
Download to
/tftpboot
or
(copy tftp ...)

Overview
555-245-758 Issue 4 February 2006 5
Connection for the Download Step
To download the firmware image files, connect to the Internet and point your web browser to
http://support.avaya.com. Save the files to your computer’s hard drive.
Connection to the S8300 for the Install Step
The Install step can be done by connecting the technician’s laptop in one of the following ways:
●LAN Connection
●Direct Connect to the S8300
●Direct Connection to the G700 Serial Port
LAN Connection
To install the downloaded firmware image files, connect your laptop or PC to the customer’s
LAN then telnet to the P330 stack processor. If your laptop or PC is not registered on the
customer’s LAN, you will need to work with the LAN administrator to assign an IP address to
your computer.
After connecting to the customer LAN, connect to the P330 stack processor:
1. Telnet to the P330 stack processor —
Go to Start > Run and enter telnet <IP address>, where <IP address> is the IP
address of the P330 stack processor.
2. Log in as root at the Welcome to Avaya P330 screen.
Direct Connect to the S8300
If the G700 has an S8300 installed (either as the active controller or in LSP mode) you can
connect a laptop to the Services port on the S8300.
The laptop must have the following TCP/IP configuration:
- IP address: 192.11.13.5
- Subnet mask: 255.255.255.252
- No DNS or WINS servers specified
To set up a direct connection to the S8300:
1. Connect a crossover cable from the network interface card (NIC) on your laptop to the
services port (RJ-45 jack) in the middle of the S8300.
2. Telnet to 192.11.13.6 on the S8300.
3. Log in as craft or cust.
4. You can now telnet to the P330 stack processor.

Job Aid: Firmware Download Procedures for the G700 Media Gateway
6 Firmware Download Procedures for the G700 Media Gateway
Direct Connection to the G700 Serial Port
You can connect a laptop directly to the G700 serial port on the lower right of the G700 chassis
(labeled "Console").
To connect your laptop to the serial port:
1. Use the RS-232 serial cable and DB-9 adapter provided with the G700 Media Gateway.
2. Attach one end of the RS-232 cable to the serial port
3. Plug the other end of the RS-232 cable into the RJ-45 jack on the DB-9 adapter.
4. Connect the other end of the DB-9 adapter to the 9-pin serial port on your laptop.
5. With your laptop directly connected to the G700 serial port, launch HyperTerminal or similar
terminal emulation program.
6. Choose Call - Connect or the appropriate call command for your terminal emulation
program.
7. Login at the Welcome to Avaya P330 screen as root.
You are now logged-in at the Supervisor level with prompt P330-1(super)#.
References
The following documents are available on the Avaya Support website at For information on
connectivity, initial installation procedures, and Communication Manager upgrades, see
Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server,
555-234-100, Issue 9, February 2006.
For information on maintenance procedures, see:
●Maintenance Commands for Avaya Communication Manager 3.1, 03-300431, Issue 2,
February 2006.
●Maintenance Alarms for Avaya Communication Manager 3.1, 03-300430, Issue 2, January
2005.
●Maintenance Procedures for Avaya Communication Manager 3.1, 03-300432, Issue 2,
January 2005.
If you encounter problems with the procedures in this document, you may find help in S8300
and G700 Troubleshooting Guide, which is part of the Release Notes in the G700 product
documentation set.
For information about the X330 Wan Expansion Module, see Multiservice WAN Access Router
Module User’s Guide.

Download Firmware to the TFTP Server
555-245-758 Issue 4 February 2006 7
Download Firmware to the TFTP Server
The first step in upgrading the firmware on a G700 is to download the firmware image files from
the Avaya Support website to a TFTP server. The TFTP server can be any Windows-, Unix-, or
Linux-based computer connected to the customer LAN. This document assumes that the TFTP
server is a Windows-based computer that you are using to perform the download and install
steps, typically a technician’s laptop that is connected directly to the Services port of the S8300.
To identify which G700 components need to be upgraded, you must check the vintage number
of the installed firmware for each component and compare it with the vintage number of the
firmware available on the Avaya Support website.
If you know which G700 components need to be upgraded, skip the next section, and proceed
to Download Firmware Image Files.
Determine the Firmware to Install on the G700
Use the following procedures to check the vintage or version number of the installed firmware
for the P330 stack processor, the G700 Media Gateway processor (MGP), the G700 internal
VoIP engine, and the media modules. If the version number for the installed firmware is less
than the latest available vintage number, the new firmware for that component should be
downloaded and installed.
Note:
Note: As you view the vintage or version numbers in the following procedure, be sure to
write them down for each G700 component.
Check P330 Stack Processor Firmware Vintage
This procedure checks two image files to determine if new firmware is needed for the P330
stack processor.
1. Telnet to the P330 stack processor and login.

Job Aid: Firmware Download Procedures for the G700 Media Gateway
8 Firmware Download Procedures for the G700 Media Gateway
2. At the P330-1(super)# prompt, type dir to view the currently installed firmware for the
P330 stack processor (referred to on the support.avaya.com Website as "P330 Device
Manager").
3. Compare the version number (ver num) of the EW_Archive file with the version number
(x.x.x) of the latest available firmware image file (p330Tweb.x.x.x.exe). If the current
version number is less than the latest available version number, you should upgrade the
p330Tweb file.
4. Type show image version to view the currently installed P330 firmware.
5. Compare the version number (Version) of G700 Media Gateway in Bank B with the
version number (x_x_x) of the latest available firmware image file (viisax_x_x.exe) in Bank
B. If the current version number is less than the latest available version number, you should
upgrade the viisa file.
Check MGP and Media Module Firmware Vintage
This procedure determines if new firmware is required for the G700 Media Gateway Processor
(MGP), the internal VoIP engine, and the media modules.
1. At the P330-1(super)# prompt, type session mgp.
2. At the MG-001-1(super)# prompt, type show mg list_config.
M# file ver num file type file file
location description
-- ------------- ------- ------------ -------- ----------------
1 module-config N/A Running Conf Ram Module Configuration
1 stack-config N/A Running Conf Ram Stack Configuration
1EW_Archive 4.6.2 SW Web Image Nv-Ram WEB Download
1 Booter_Image 3.2.5 SW Boot Image Nv-Ram Booter Image
Mod Module-Type Bank Version
--- ----------- ---- -------
1 Avaya G700 Media Gateway A 0.0.0
1 Avaya G700 Media Gateway B4.1.2

Download Firmware to the TFTP Server
555-245-758 Issue 4 February 2006 9
Note:
Note: The vintage numbers shown below may not be current. Check
support.avaya.com for the latest versions.
3. Check the vintage number in the FW VINTAGE column for TYPE G700 (SLOT v0). If it is not
the latest available vintage, you should install new firmware for the G700 Media Gateway
processor (MGP). Also check if the vintage number contains an Aor B to designate the
active software bank.
4. In the same row, check the vintage number in the VOIP FW column. This is the vintage
number of the VoIP processor on the motherboard. If it is not the latest available vintage,
you should install new firmware for the G700 VoIP processor.
The VoIP processor on the motherboard is upgraded using the same firmware image file as
the VoIP media module; e.g., mm760v43.fdl. Compare the vintage number of the installed
software found in this step with the vintage number (x) of the mm760vx.fdl file on the
Support website.
5. Check the FW VINTAGE column for vintages of each of the installed media modules:
MM710, MM711, MM712, MM714, MM716, MM717, MM720, MM722, and MM760 to see if
they have the latest vintages. If not, you should install new firmware for these modules.
Note:
Note: The firmware for the S8300 (shown in the list in SLOT v1) is upgraded using
procedures not covered in this document.
SLOT TYPE CODE SUFFIX HW VINTAGE FW VINTAGE VOIP FW
---- ----- ----- ------ ---------- ---------- -------
vo G700 DAF1 A 00 23.17.0(A) 46
v1 S8300 B 2 6 N/A
v2 DCP MM712 A 1 5 N/A
v3 ANA MM711 A 27 61 N/A
v4 DS1 MM710 A 1 9 N/A

Job Aid: Firmware Download Procedures for the G700 Media Gateway
10 Firmware Download Procedures for the G700 Media Gateway
Summary of Firmware Files to Compare
The following table summarizes how to find the version or vintage numbers of the installed
firmware for the G700 components. The second column shows the CLI command to display the
information and the third column shows where to find the version number in the display.
Download Firmware Image Files
Use this procedure to download the G700 firmware image files. Download the files that have
vintage (version) numbers on the website greater than the vintage numbers of the
corresponding installed firmware.
1. Access the Avaya Support website at support.avaya.com.
2. At the Avaya support site, select this sequence of links (or a similar sequence):
> Software & Firmware Downloads
> G700 Media Gateway
-or-
> S8300 Media Server
> Firmware Downloads
> G350 and G700 Media Gateway Firmware Downloads
How to Find the Version Number of Installed Firmware
Component CLI command Table column with
version number Compare with file:
Stack Processor Type
show image version
at the P330-1 prompt
see Version for
G700 Media
Gateway
viisax_x_x.exe
Device Manager Type dir at the P330-1
prompt see ver num for EW_Archive p330Tweb.x.x.x.exe
Media Gateway
Processor (MGP) Type show mg list_config
at the MG-001-1
prompt
see FW VINTAGE
for G700, Slot v0 mgp_x_x_x_x.bin
VoIP Processor
on motherboard see VOIP FW for slot v0 mm760vx.fdl
Media Modules see FW VINTAGE
for each slot mm7xxvx.fdl