Avaya 3600 Series User manual

15-601082 Issue 06a - (21 February 2014)
3600 Series Phone Installation
IP Office

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15-601082 Issue 06a (21 February 2014)IP Office
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Contents
Contents
3600 Overview1. ..................................................................... 101.1 Quality of Service Control
..................................................................... 101.2 Security ..................................................................... 101.3 System Components
............................................................................ 121.3.1 3616 Wireless Telephone
............................................................................ 131.3.2 3620 Healthcare Wireless Telephone
............................................................................ 141.3.3 3626 Ruggedized Wireless Telephone
............................................................................ 151.3.4 3641 Wireless Telephone
............................................................................ 161.3.5 3645 Wireless Telephone
............................................................................ 171.3.6 Avaya Voice Priority Processor (AVPP)
............................................................................ 191.3.7 Handset Administration Tool
..................................................................... 191.4 Important Information
Performing Site Surveys2. ..................................................................... 232.1 Using a 3616, 3620 or 3626 Phone
..................................................................... 242.2 Using a 3641 or 3645 Phone
Installation3. ..................................................................... 273.1 Required Software
..................................................................... 283.2 TFTP Server Installation
..................................................................... 293.3 DHCP Server Installation
..................................................................... 303.4 AVPP Installation
............................................................................ 313.4.1 Initial AVPP Configuration
............................................................................ 323.4.2 IP Office AVPP Setup
............................................................................ 333.4.3 AVPP Maintenance
..................................................................... 343.5 Phone Installation
............................................................................ 353.5.1 IP Office Auto Registration
............................................................................ 363.5.2 Phone Registration
............................................................................ 403.5.3 Testing a Wireless Phone
..................................................................... 413.6 Site Certification
Maintenance and Administration4. ..................................................................... 454.1 Upgrading Wireless Phones
..................................................................... 464.2 IP Office Button Programming
..................................................................... 474.3 Wireless Phone Status Messages
..................................................................... 534.4 Using the Phone Admin Menus
............................................................................ 544.4.1 3616, 3620, 3626 Admin Menu
............................................................................ 554.4.2 3641 and 3645 Admin Menu
............................................................................ 574.4.3 IP Address
............................................................................ 584.4.4 ESSID
............................................................................ 594.4.5 Security
..................................................................... 604.5 Using the AVPP Menus
............................................................................ 614.5.1 NetLink SVP-II System
............................................................................ 624.5.2 SVP-II Configuration
............................................................................ 644.5.3 QoS Configuration
............................................................................ 654.5.4 Network Configuration
............................................................................ 664.5.5 Change Password
............................................................................ 674.5.6 System Status
............................................................................ 684.5.7 Error Status
............................................................................ 694.5.8 Network Status
............................................................................ 714.5.9 Software Versions
Document History5. ...............................................................................75Index

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3600 Overview
Chapter 1.

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3600 Overview:
1. 3600 Overview
This manual provide installation notes for the installation of Avaya 3600 Series telephones with an IP Office system. 3600
Series phones are wireless IP telephones. There are two types of installation supported for the 3600 Series telephones:
·Installation with an Avaya Voice Priority Processor (AVPP)
This type of installation must be used for sites including any 3616, 3620 or 3626 telephones. In this installation,
information from the 3600 Series phones is routed to IP Office via an Avaya Voice Priority Processor (AVPP). The
AVPP provides a Quality of Service (QoS) mechanism that gives preference to voice packets on the wireless
medium.
·Installation with WMM or CCXv4 Access Points
This type of installation can be used if the site only includes 3641 or 3645 telephones. In this type of installation,
QoS is achieved by using access points that support either WMM or CCXv4.

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1.1 Quality of Service Control
In an installation with just one or two wireless IP phones, it is possible that adequate call quality occurs without any QoS
control. However, as further devices are added, call quality is very likely to diminish rapidly. Therefore, to maintain call
quality, some mechanism for QoS control must be implemented.
For 3600 Series phones, the QoS mechanism can be either the use of an Avaya supplied AVPP (which uses SVP) or the
use wireless access points configured for WMM or CCXv4. In all cases only one of the three methods should be used, the
methods cannot be mixed in the same installation.
For installations that include any older 3600 Series telephones, the 3616, 3620 and 3626, only the use of the AVPP is
supported. For installations that only include newer 3600 Series telephones, the 3641 and 3645, the use of either an
AVPP or WMM or CCXv4 is supported.
In all scenarios, the wireless access points must also be Voice Interoperability for Enterprise Wireless (VIEW) compliant.
·SpectraLink Voice Priority (SVP)
SpectraLink Voice Priority is a proprietary method of WLAN QoS, developed by Polycom, to ensure
enterprise-grade voice quality, battery life and call capacity for SpectraLink Wireless IP Telephones. SVP requires
the Avaya Voice Priority Processor (AVPP) Server, which is an Ethernet LAN device that works in conjunction with
Wi-Fi access points to ensure QoS over the WLAN. Voice packets to and from the Wireless IP Telephones are
forwarded through the AVPP Server to ensure voice prioritization as they are routed between the handset and an
IP telephony server.
·Wi-Fi Standard QoS (Wi-Fi Multimedia - WMM)
WMM, WMM Power Save and WMM Admission Control are Wireless Multimedia Extensions (WME) from the Wi-Fi
Alliance based on IEEE 802.11e. The combination of these three standards provides enterprise-class QoS in terms
of voice quality, battery life and call capacity. The access points must support and enable each of these QoS
mechanisms in order to ensure they are utilized. These options are only supported for 3641 and 3645 handsets.
·Cisco Compatible eXtension (CCXv4)
The CCX program allows WLAN client devices operating on Cisco access points to take advantage of Cisco-specific
features. When the CCXv4 operating mode is selected on the handset, it operates using the required set of
Cisco-specific and industry standard QoS mechanisms. This option is only supported for 3641 and 3645 handsets.
1.2 Security
The following security methods are supported by the handsets:
·WEP
The handset supports Wired Equivalent Privacy (WEP) with both 40-bit and 128-bit encryption.
·Cisco Fast Secure Roaming (Cisco FSR)
Cisco’s Fast Secure Roaming (FSR) mechanism uses a combination of standards based and proprietary security
components including Cisco Client Key Management (CCKM), LEAP authentication, Michael message integrity check
(MIC) and Temporal Key Integrity Protocol (TKIP). FSR provides strong security measures for authentication, privacy
and data integrity on Cisco access points.
·WPA and WPA2 Personal (WPA_PSK/WPA-PSK2)
The handset supports WPA and WPA2 Personal, as defined by the Wi-Fi Alliance. WPA2, which is based on the 802.11i
standard, provides government-grade security by implementing the Advanced Encryption Standard (AES) algorithm.
WPA, which is based on a draft version of the 802.11i standard before it was ratified, uses Temporal Key Integrity
Protocol (TKIP) encryption. The Personal version uses an authentication technique called Pre-Shared Key (PSK) that
allows the use of manually entered keys to initiate security.
·WPA2 Enterprise
The 3641 and 3645 phones supports WPA2 Enterprise, as defined by the Wi-Fi Alliance. WPA2, which is based on the
802.11i standard, provides government-grade security by implementing the Advanced Encryption Standard (AES)
algorithm. The Enterprise version of WPA2 uses 802.1X authentication, which is a port-based network access control
mechanism using dynamic encryption keys to protect data privacy. Two 802.1X authentication methods are supported
on the Wireless IP Telephone, EAPFAST and PEAPv0/MSCHAPv2. Both of these methods require a RADIUS
authentication server to be available on the network and accessible to the phone.
·Normal 802.1X authentication requires the client to renegotiate its key with the authentication server on every
access point handoff, which is a time-consuming process that negatively affects time-sensitive applications
such as voice. Fast access point handoff methods allow for the part of the key derived from the server to be
cached in the wireless network, thereby shortening the time to renegotiate a secure handoff. The 3600 Series
phones support two fast AP handoff techniques: Cisco Client Key Management (CCKM) for Cisco access points
and Opportunistic Key Caching (OKC). One of these methods must be configured for support on the WLAN to
ensure proper performance of the handset.
1.3 System Components
The installation may require or include the following components:

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3600 Overview: System Components
·Avaya 3600 Series Wireless IP Phones
This is a range of wireless IP phones. Using the 802.11a, 802.11b and 802.11g standard they can be used with a
wide range of wireless IP equipment. The 3600 Series phones supported with IP Office are listed below.
WiFi Format
Avaya Phones
802.11b
3616
Basic lightweight wireless VoIP phone.
3620
Wireless phone designed for healthcare environments.
3626
Ruggedized wireless phone with push-to-talk functionality.
802.11a/b/g
3641
Multi-spectrum wireless phone
3645
Multi-spectrum wireless phone with push-to-talk functionality.
·Avaya Voice Priority Processor (AVPP)
An AVPP provides QoS control for calls going to and from the wireless network. The AVPP applies a proprietary
QoS protocol called SpectraLink Voice Protocol (SVP) to the 3600 Series phone voice traffic. An AVPP is mandatory
for installations that include 3616, 3620 and/or 3626 telephones. An separate AVPP is required on each sub-net
being used for wireless phone access.
·Access Points
Supplied by Avaya or third party vendor access points provide the connection between the wired Ethernet LAN and
the wireless LAN. The access points used must be VIEW compliant (see http://www.spectralink.com/product-
information/wi-fi/view-voice-interoperability-enterprise-wireless-program). The number and placement of access
points is critical and must be the result of a site survey .
·For installations with an AVPP, the wireless access points must be VIEW compliant and must support the SVP
QoS protocol.
·For installations without an AVPP, the wireless access points must be VIEW compliant and must support either
the WMM or CCXv4 (Cisco Compatible Extension) QoS protocols.
·If Wi-Fi Standard QoS is used, then each access point must be configured for such features as
WMM-Power Save; WMM-Admission Control; proper EDCA parameters; DSCP mapping for voice and
control traffic; call admission control and Proxy ARP. Consult the appropriate VIEW Configuration Guide
for settings.
·IP Office Control Unit
Use of 3600 Series phones via an AVPP is supported on all types of IP Office control unit. The IP Office is the
telephony switch and each 3600 Series phone is configured as a user and an extension on the IP Office.
·The IP Office control unit must provide voice compression (VCM) channels. The number of available channels
at any time may restrict the number of calls between 3600 Series phones and other non-IP phones and lines.
The method by which voice compression channels are provided depends on the type of IP Office control unit
and the IP Office software release.
·Ethernet Switch
Connects the multiple network devices, including the AVPP, IP Office and the access points. For small site the IP
Office control unit may act as the switch, however for larger sites a dedicated switch is recommended.
·Although a single Ethernet switch network is recommended, the wireless phones and the AVPP can operate in
larger, more complex networks, including networks with multiple Ethernet switches, routers, VLANs and/or
multiple subnets. However, in such networks, it is possible for the Quality of Service (QoS) features of the
AVPP to be compromised and voice quality may suffer. Any network that consists of more than a single
Ethernet switch should be thoroughly tested to ensure any quality issues are detected.
·The 3600 series wireless phones cannot "roam" from one subnet to another. If routers and multiple subnets
are in use, the wireless phones must only use access points attached to a single subnet, or be powered off
and back on to switch to a different subnet.
·The 3626 and 3645 phones can use IP multicast addresses. This requires multicasting to be enabled on the
subnet used for the wireless phones and AVPP servers. Routers are typically configured with filters to prevent
multicast traffic from flowing outside of specific domains. The wireless LAN can be placed on a separate VLAN
or subnet to reduce the effects of broadcast and multicast traffic from devices in other network segments.
·Administrative Computer
A computer is required for setup and maintenance of the AVPP. Initial AVPP configuration requires a serial port
connection. This computer can be temporarily connected directly to the component or to the network, a dedicated
computer is not required. Some installations use a laptop to configure and maintain system components.
·TFTP Server
A TFTP server is required to distribute software to the wireless phones and the AVPP. The AVPP does not support
the IP Office system's internal TFTP server.
·DHCP Server (Optional)
The AVPP requires a static IP address. However, the 3600 Series phones can use either static addresses or they
can use a DHCP server to obtain their addresses.
12
13
14
15
16
17
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1.3.1 3616 Wireless Telephone
The Avaya 3616 IP Wireless Telephone is a WiFi (802.11b) telephone that runs using H.323.
·This type of phone is only supported in installations that use an AVPP for QoS control. It in not supported in
installations where WMM or CCXv4 are used.
The 3616 supports the following features:
·Lightweight innovative design .
·Simple to use.
·802.11b standard-compatible.
·Radio Frequency 2.4000 – 2.835 GHz (SMI).
·Transmission type Direct Sequence Spread Spectrum (DSSS).
·FCC certification Part 15.247.
·Management of telephones via DHCP and TFTP.
·Voice encoding G711.
·Transmit Power 100mw peak, <10mW average.
·Wired Equivalent Privacy (WEP), 40bit and 128 bit.
·2x16 character alphanumeric, plus status indicators.
·4 hours talk time and 80 hours standby.

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3600 Overview: System Components
1.3.2 3620 Healthcare Wireless Telephone
The Avaya 3620 IP Wireless Telephone is a WiFi (802.11b) telephone that runs using H.323.
·This type of phone is only supported in installations that use an AVPP for QoS control. It in not supported in
installations where WMM or CCXv4 are used.
The 3620 supports all of the features of 3616 with the following differences:
·Designed for health care environments
·Waterproof durable design.
·Display Backlight:
·Manufacturer’s Liquid damage warranty

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1.3.3 3626 Ruggedized Wireless Telephone
The Avaya 3626 Wireless Telephone is a WiFi standard (802.11b) telephone that runs using H.323.
·This type of phone is only supported in installations that use an AVPP for QoS control. It in not supported in
installations where WMM or CCXv4 are used.
The 3626 supports all of the features of 3616 with the following differences:
·Designed for industrial environments.
·Ruggedized durable design.
·Push-to-talk (walkie-talkie) feature for broadcast communications between employees.
Note: 3626 supports both R1.0 and R2.0 firmware on the set itself. However, as of R3.1 of IP Office, only 3626 phone
R1.0 firmware is supported.

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3600 Overview: System Components
1.3.4 3641 Wireless Telephone
The Avaya 3641 IP Wireless Telephone is a WiFi telephone that runs using H.323.
·This type of phone is supported in installations that use an AVPP or WMM or CCXv4 for QoS control.
The 3641 supports the following features:
·Lightweight innovative design .
·Simple to use.
·802.11a, 802.11b and 802.11g standard-compatible.
·Transmission type Direct Sequence Spread Spectrum (DSSS).
·FCC certification Part 15.247.
·Management of telephones via DHCP and TFTP.
·Voice encoding G711.
·Wired Equivalent Privacy (WEP) - 40bit and 128 bit. WPA-PSK, WPA2-PSK.
·5x16 character alphanumeric, plus status indicators.
·4 hours talk time and 80 hours standby. Extendable with optional battery packs to 8 hours talk time and 160
hours standby.

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1.3.5 3645 Wireless Telephone
The Avaya 3645 IP Wireless Telephone is a WiFi telephone that runs using H.323.
·This type of phone is supported in installations that use an AVPP or WMM or CCXv4 for QoS control.
The 3645 supports the following features:
·Lightweight innovative design .
·Simple to use.
·802.11a, 802.11b and 802.11g standard-compatible.
·Transmission type Direct Sequence Spread Spectrum (DSSS).
·FCC certification Part 15.247.
·Management of telephones via DHCP and TFTP.
·Voice encoding G711.
·Wired Equivalent Privacy (WEP) - 40bit and 128 bit. WPA-PSK, WPA2-PSK.
·5x16 character alphanumeric, plus status indicators.
·4 hours talk time and 80 hours standby. Extendable with optional battery packs to 8 hours talk time and 160
hours standby.
·Can be enabled for Push-to-talk (walkie-talkie) feature for broadcast between employees.

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3600 Overview: System Components
1.3.6 Avaya Voice Priority Processor (AVPP)
An AVPP is mandatory for installations that include 3616, 3620 and/or 3626 telephones. However, an installation with an
AVPP can still support 3641 and 3645 phones.
The AVPP is connected to the same LAN sub-net as the wireless access points being used for wireless phone operation.
The AVPP requires a Cat. 5 cable connection between its network port and the Ethernet switch. The AVPP auto-negotiates
to the type of port on the Ethernet switch and supports 10Base-T, 100Base-T, full-duplex and half-duplex port types.
AVPP Type
Simultaneous Calls per
AVPP
Maximum Number of AVPP's on
Network
AVPP010
10
4
AVPP020
20
2
AVPP100
80*
16
*With the AVPP100 the maximum simultaneous calls per AVPP varies with the number of AVPP's on the
network. See AVPP100 Capacity .
·The AVPP's within a network must be all be the same type.
·The AVPP measures approximately 4 x 12.5 x 7 inches, and weighs about five pounds. The unit can be wall
mounted, vertically or horizontally, over ¾” plywood.
·The AVPP can also be rack mounted using a rack mount kit (sold separately).
·Initially AVPP configuration requires a serial port connection. However once basic administration has been
performed, further configuration can be done via Telnet access across the LAN.
In a system comprised of multiple AVPP's using an IP protocol, a master AVPP must be identified. The master AVPP
server must have a static IP address. The wireless phones and the other AVPP's locate the master by using a static IP
address, DHCP, or DNS.
The loss of a non-master AVPP does not significantly affect the operation of the remaining AVPP's. However, the loss of
the master AVPP results in a loss of all communication between all of the AVPP's. This also means that the loss of the
master AVPP results in the loss of all active calls and wireless phones cannot check-in until communication with the
master is re-established.
1.3.6.1 AVPP100 Capacity
The following table shows the capacity of the AVPP100. Note that these are the limitations are for AVPP100's only. Each
IP Office model has its own limitations for the maximum number of supporting extensions.
Number of
AVPP100s
Maximum Calls
per AVPP
Total
Calls
Number of
AVPP100s
Maximum Calls
per AVPP
Total Calls
1
80
80
9
55
495
2
64
128
10
55
550
3
60
180
11
55
605
4
58
232
12
54
648
5
57
285
13
54
702
6
56
336
14
54
756
7
56
392
15
54
810
8
55
440
16
54
864
17

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1.3.6.2 AVPP Front Panel
The AVPP’s front panel contains ports to connect to the LAN, and an administrative computer via an RS-232 port. Status
LED's supply information about the AVPP’s functionality.
·RS-232 Port
Male DB-9 connector (DTE) used for RS-232 connection to a terminal, terminal emulator, or modem for system
administration.
·Link LED's
·LNKOK – Link OK: Lit when there is a network connection.
·ACT – Activity: Lit if there is system activity.
·COL – Collision: Lit if there are network collisions.
·NETWORK
Connects to wired (Ethernet) LAN. The AVPP auto-negotiates to the type of port on the Ethernet switch and
supports 10Base-T, 100Base-T, full-duplex and half-duplex port types.
·ERROR LED
Lit when the system has detected an error.
·STATUS LED's
Indicate system error messages and status.
·1– heartbeat, indicates gateway is running.
·2– if active calls.
·3, 4, 5– currently unused.
·PWR
Power jack for connection to the AC adapter supplying power to the system. Only use the Avaya-provided Class II
AC Adapter with output 24VDC, 1A.

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3600 Overview: System Components
1.3.7 Handset Administration Tool
This tool allows configuration of handsets. It allows configuration of individual handset settings either by setting each
option individually and thorough application of pre-configured templates. It can also be used to directly upgrade phones
through the charging cradle rather than needing to using TFTP. Refer to Avaya 3641/3645 Wireless IP Telephones
Handset Administration Tool Installation, Configuration, and Administration manual.
The tool can be downloaded from the Avaya support website (
https://support.avaya.com/downloads/download-details.action?contentId=C201291794796550_1&productId=P0258).
1.4 Important Information
Safety Information
Follow these general precautions when installing phone equipment:
·Never install phone wiring during a lightning storm.
·Never install phone jacks in wet locations unless the jack is specifically designed for wet locations.
·Never touch uninsulated phone wires or terminals unless the phone line has been disconnected at the network
interface.
·Use caution when installing or modifying phone lines.
Shielded Cables
Avaya recommends the use of shielded cables for all external signal connections, in order to maintain FCC Part 15
emissions requirements.
Avaya Voice Priority Processor (AVPP)
The AVPP 10, 20 and 100 have been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
3600 Series Wireless Phones
These devices comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1.This device may not cause harmful interference
2.This device must accept any interference received, including interference that may cause undesired operation.
Warning
·Changes or modifications to this equipment, not approved by Avaya, may cause this equipment to be non-
compliant with part 15 of the FCC rules and void the user's authority to operate this equipment.
·Avaya products contain no user-serviceable parts inside. Refer servicing to qualified service personnel.