Avaya J169 User manual

Using Avaya J169/J179 IP Phones SIP
Release 1.5
Issue 1
March 2018

Contents
Chapter 1: Introduction.......................................................................................................... 10
Purpose................................................................................................................................ 10
Chapter 2: Phone overview.................................................................................................... 11
Phone overview..................................................................................................................... 11
Physical layout...................................................................................................................... 12
Connection Jacks.................................................................................................................. 15
Optional components............................................................................................................. 17
Phone icons.......................................................................................................................... 17
General icons.................................................................................................................. 17
Call history icons............................................................................................................. 19
Presence icons............................................................................................................... 19
MLPP icons.................................................................................................................... 20
Main Menu............................................................................................................................ 20
Chapter 3: Getting started...................................................................................................... 21
Entering the provisioning server address................................................................................. 21
Logging in to your phone........................................................................................................ 21
Locking and unlocking your phone.......................................................................................... 22
Logging out of your phone...................................................................................................... 22
Chapter 4: Call Operation....................................................................................................... 23
Making a call......................................................................................................................... 23
Making a call using edit dialing............................................................................................... 23
Calling a person from the contacts list..................................................................................... 23
Calling a person from the call history....................................................................................... 24
Redialing a number............................................................................................................... 24
Speed dialing a person.......................................................................................................... 25
Making an emergency call...................................................................................................... 25
Answering a call.................................................................................................................... 25
Muting a call......................................................................................................................... 26
Putting a call on hold............................................................................................................. 26
Autodialing a pre-assigned number......................................................................................... 27
Ignoring an incoming call....................................................................................................... 27
Call history............................................................................................................................ 27
Viewing the call history.................................................................................................... 27
Viewing call history details............................................................................................... 28
Adding an entry from the call history to your contacts list.................................................... 28
Removing an entry from call history.................................................................................. 28
Clearing all call history entries.......................................................................................... 29
Handling Contacts list............................................................................................................ 29
Using the contacts feature................................................................................................ 29
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Adding a new contact...................................................................................................... 29
Assigning specific ring tone to a contact............................................................................ 30
Viewing the details for a contact....................................................................................... 31
Editing a contact.............................................................................................................. 31
Searching for a contact.................................................................................................... 31
Extended searching......................................................................................................... 32
Deleting a contact............................................................................................................ 32
Accessing Exchange contacts.......................................................................................... 33
Handling Conference Call...................................................................................................... 33
Adding a person to an active call...................................................................................... 33
Adding a person on hold to a conference call..................................................................... 34
Putting a conference call on hold...................................................................................... 34
Dropping the last participant from a conference call........................................................... 34
Viewing the details for a conference.................................................................................. 35
Chapter 5: Advanced Call features....................................................................................... 36
Making a call using a Click to dial link..................................................................................... 36
Making a call using URI dialing............................................................................................... 36
Making an unattended transfer............................................................................................... 37
Making an attended transfer................................................................................................... 38
Making a blind transfer........................................................................................................... 39
Team Button......................................................................................................................... 40
Picking up a call to another extension............................................................................... 41
Answering an active call on a monitored extension............................................................. 42
Viewing the status of monitored stations............................................................................ 42
Transferring a call to a monitored phone............................................................................ 42
Speed dialing to a monitored extension............................................................................. 43
Bridged Call Appearance....................................................................................................... 43
Using bridged call appearances........................................................................................ 43
Call Pickup group.................................................................................................................. 45
Answering a call for a call pickup group member................................................................ 45
Picking up a call to another call pickup group..................................................................... 45
Initiating a group page........................................................................................................... 45
Making an auto intercom call............................................................................................ 46
Calling someone in your intercom group............................................................................ 46
Dialing an E.164 number........................................................................................................ 47
Interrupting a call with a whisper page..................................................................................... 47
Handling a call by using MDA................................................................................................. 48
Call Parking.......................................................................................................................... 48
Parking a call.................................................................................................................. 49
Unparking a call.............................................................................................................. 49
Recording a call.................................................................................................................... 49
Calendar............................................................................................................................... 50
Using the Calendar.......................................................................................................... 50
Contents
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Reviewing your appointments........................................................................................... 50
Calendar appointment reminders...................................................................................... 51
Handling Presence................................................................................................................ 52
Presence........................................................................................................................ 52
Viewing contact presence status....................................................................................... 52
Changing the presence status.......................................................................................... 52
Enabling SAC when DND is active.................................................................................... 53
Chapter 6: Customization...................................................................................................... 54
Options & Settings................................................................................................................. 54
Call Settings................................................................................................................... 55
Setting up favorites.......................................................................................................... 58
Setting up speed dialing................................................................................................... 59
Application Settings......................................................................................................... 59
Screen and Sound Settings.............................................................................................. 60
Language and region settings.......................................................................................... 66
Setting Advanced Options................................................................................................ 66
Chapter 7: Features................................................................................................................ 70
Features .............................................................................................................................. 70
Accessing the Features screen ........................................................................................ 70
SLA Mon™ overview.............................................................................................................. 71
Assigning labels to auto-dial numbers..................................................................................... 71
Setting up automatic call back................................................................................................ 72
Making a priority call.............................................................................................................. 72
Precedence call.................................................................................................................... 72
Making a precedence call by using Main menu.................................................................. 73
Making a precedence call by using dial plan configuration.................................................. 73
Blocking your extension from displaying during calls................................................................ 74
Displaying your extension on outgoing calls............................................................................. 74
Tracing a malicious call.......................................................................................................... 74
Visual alert for an encrypted call............................................................................................. 75
Activating EC500 for simultaneous ringing on multiple phones.................................................. 75
Extending a call to your cell phone (EC500)............................................................................ 76
Retrieving a voice mail........................................................................................................... 76
About Hotline........................................................................................................................ 76
Browser................................................................................................................................ 77
Using the WML browser................................................................................................... 77
Hunt Group Busy................................................................................................................... 77
Using Hunt Group Busy................................................................................................... 78
About forwarding calls........................................................................................................... 78
Activating Send All Calls........................................................................................................ 78
Activating call forwarding....................................................................................................... 79
Enabling call forwarding when your line is busy or you do not answer........................................ 79
Setting rules for enhanced call forwarding............................................................................... 80
Contents
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Editing a rule................................................................................................................... 80
Turning off a rule............................................................................................................. 81
Monitoring other extensions at a glance.................................................................................. 81
Disabling call forwarding........................................................................................................ 81
Chapter 8: Troubleshooting................................................................................................... 83
Limited access during failover................................................................................................ 83
Chapter 9: Related resources................................................................................................ 85
Documentation...................................................................................................................... 85
Finding documents on the Avaya Support website............................................................. 87
Viewing Avaya Mentor videos................................................................................................. 87
Support................................................................................................................................ 88
Contents
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Chapter 1: Introduction
Purpose
This document is intended for end users and describes how to use the features available on
Avaya J169/J179 IP Phone. This document also describes the end user procedures to setup
various functionality.
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Chapter 2: Phone overview
Phone overview
The Avaya J169/J179 IP Phone is a SIP-based phone, intended to be used for business
communications. The phone supports eight call appearances with four lines of call display. The
phone can support up to three button modules, and each button module supports 24 call
appearances.
The Avaya J169 IP Phone has a grayscale display, and the Avaya J179 IP Phone has a color
display.
Physical specifications
• Eight call appearances
• A 128 x 32 pixels graphical LCD
• Four softkeys
• Dual 10/100/1000 network ports
• Optional DC Power support
• GSPPOE power adapter support
• Up to three button module support
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Physical layout
2
3
4
5
6
7
8
9
10
11
12
13
14
15
1
8
9
10
Phone overview
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Callout number Name Button Icon Description
1 Beacon LED N/A The beacon LED flashes a red light
on the upper-right corner of the phone
if you receive a call while on an
existing call using handsfree or
handset/headset. When you have a
voice mail, the beacon icon stays lit.
2 Phone display N/A The first line shows status information
such as the time and date, primary
extension, error indications, and
missed calls. The second line, called
the Status Line provides information,
such as when you can use the right or
left navigation arrows to view other
screens or menus. The Status Line
also provides messages related to the
current application or the actions that
you must perform on a screen. Call
appearances/features appear below
the Status Line.
3 Line Keys N/A The line buttons with integrated LEDs
show which lines are in use and
correspond to the lines on the display.
Press the line button to select that
line. For an incoming call, the green
LED blinks. While the phone is off-
hook, both the red and the green LED
glow. Lines also indicate if the system
has enabled or disabled a feature in
the Feature view. Lines also indicate if
the system or system number has
enabled or disabled a feature in the
Feature or System Numbers view.
The green LED glows to indicate that
a feature is enabled. When you turn
off the feature, the LED turns off.
Note:
For multiple call appearance
alerting, the phone highlights the
call appearance with the most
recent incoming call.
4 Softkeys N/A Use the softkeys to act on the
highlighted line on the screen. The
softkey labels show you the action
that each key produces. The labels
and the actions vary depending on
the screen that the phone displays.
Table continues…
Physical layout
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Callout number Name Button Icon Description
With the Help softkey, you can view a
short description of the features
available in your phone. The
administrator must activate Help
feature on your phone.
5, 7 Navigation cluster and OK The OK button performs the action of
selecting the function assigned to the
left most soft key function.
The navigation arrows performs the
action of scrolling through various
sections of the phone display.
6 Phone screen The Phone button displays the Phone
screen when you press the button.
You can gain access to the following
options from the Phone screen:
• Hold
• Conference
• Transfer
• Drop call
8 Main Menu When you press Main Menu, you
gain access list of options to configure
options and settings, access the
browser or any applications available.
9 Contacts When you press Contacts, the Phone
screen displays the entries in your
contact list.
10 Recents When you press Recents, the Phone
screen displays the history of your
outgoing, incoming, and missed calls.
The top line shows the Missed Call
icon and the number of calls that you
have missed.
11 Message When you press Message, you are
connected directly to your voice mail
system. The phone lights this button
when you have voice mail messages
waiting. To listen to your voice mail
messages, ensure that the system
administrator configures the voice
mail for your extension.
12 Headset Press the Headset button to use the
headset if connected.
Table continues…
Phone overview
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Callout number Name Button Icon Description
13 Speaker Press the Speaker button to use the
speakerphone. To take a call off
speakerphone, lift the handset or
press the Headset button.
14 Volume If you press + or - on the Volume
button on an active call, the phone
increases or decreases the receive
volume of your handset, or speaker
accordingly. When you are not on an
active call, pressing these buttons
adjusts the ringer volume.
15 Mute Press the Mute button to mute a call
in progress. To unmute the call, press
the Mute button again.
Connection Jacks
The following image illustrates the connection jacks that are present on the back panel of Avaya
J169/J179 IP Phone.
The image schematically describes which device to connect to which jack.
Connection Jacks
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Phone overview
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Optional components
You can use the following optional components with phone:
• 5 VDC Power adapter
• Button module (JBM24)
• GSPPOE - Avaya 48V PoE power inserter
Phone icons
General icons
The following table lists the icons for Avaya J169 IP Phone and Avaya J179 IP Phone. The icons
are similar for both the phones, except Avaya J169 IP Phone displays the icons in grayscale and
Avaya J179 IP Phone in color.
Icon Description
Microphone is muted.
Missed call on your phone.
Incoming call; indicates you have answered this call.
Outgoing call; indicates you have made this call.
The phone has activated the EC500 feature.
Incoming call alert.
Call is active.
Call is on hold.
Conference is active.
Conference is on hold.
Use the Right or Left navigation arrow to see more pages/screens/
options.
Pressing - on the Volume button continuously causes the volume to
turn off. To reinstate volume, press + on the Volume button.
Table continues…
Optional components
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Icon Description
Team icon indicating this team member is available.
Team icon indicating this team member is busy on a call and
unavailable.
Team icon indicating this team member is not on a call, but is
forwarding incoming calls.
Team icon indicating this team member is busy on a call and is
forwarding incoming calls.
Indicates that the phone is not connected to the session manager
and is operating in "failover" mode. Some features might not be
available or work correctly. See the topic Limited access during
failover for information.
If the appearance line displays the icon, the icon indicates that the
phone has encountered a failure and has preserved the media
session until the near user hangs up. Icon also indicates non-AST
mode.
You have designated this contact or feature as a "favorite."
The icon shown applies to the phones with color display. The EC500
feature is on.
The icon shown applies to the phones with color display. The Send
All Calls feature is on.
Indicates that the call is using a wideband codec for excellent voice
quality.
Indicates a low network performance or presence of local network
issues that might result in lower call quality.
Indicates that the user enabled the LNCC feature.
User can control the number of concurrent incoming calls by using
the Limit Number of Concurrent Calls (LNCC) feature that changes
the Multiple Call Appearance phone to a Single Call Appearance
phone. If the user receives an incoming call when the LNCC feature
is active and the user is already on a call, the caller gets the busy
tone.
Indicates that the SLA Mon™ agent has taken control of the phone.
Indicates that the call is being recorded for SLA Mon™.
Indicates that the end to end call is secured.
Phone overview
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Call history icons
The following table lists the icons for Avaya J169 IP Phone and Avaya J179 IP Phone. The icons
are similar for both the phones, except Avaya J169 IP Phone displays the icons in grayscale and
Avaya J179 IP Phone in color.
Icon Description
Missed call; indicates you did not answer this call or had
forwarded the call to voice mail.
Incoming call; indicates you have answered this call.
Outgoing call; indicates you have made this call.
Indicates the number of bridged calls.
Presence icons
The following table lists the icons for Avaya J169 IP Phone and Avaya J179 IP Phone. The icons
are similar for both the phones, except Avaya J169 IP Phone displays the icons in grayscale and
Avaya J179 IP Phone in color.
Icon Name Description
Available User is available and can
communicate.
On a call User is on a call.
Busy User is busy.
Away User is away from the phone.
Do not Disturb User does not want to
communicate.
Out of Office/Offline Out of Office: User is out from the
office.
Offline: User wants to appear
invisible.
Unknown The presence status of the user is
unknown or the phone is not
registered.
Phone icons
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MLPP icons
The icons are similar for both the phones, except Avaya J169 IP Phone displays the icons in
grayscale and Avaya J179 IP Phone in color.
Icon Name Description
Priority Priority icon for a priority call.
Immediate Immediate icon for a priority call
with a higher precedence value
than Priority.
Flash Flash icon for a priority call with a
higher precedence value than
Immediate.
Flash Override Flash override icon for a priority
call with highest precedence.
Main Menu
Name Description
Options & Settings To change your call settings, personalize button
labels, adjust brightness and contrast, select your
ringing pattern, set up favorites, assign speed dial
entries, and more.
My Presence To change your presence status.
Browser To access additional web-based applications. If your
administrator did not configure the browser option
for your phone, your phone does not display the
browser option.
Network Information To check phone settings or network settings.
Log Out To sign off the phone, to protect your settings, or to
let another user to log in.
Administration To access administration settings.
About Avaya To display the phone software version.
Phone overview
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Chapter 4: Call Operation
Making a call
Procedure
1. Lift the handset, or press Speaker or Headset (if applicable) or a line button for an
available line.
2. Dial the number you want to call.
If you are on a mute call, you can select an available call line appearance by using Up or
Down arrows.
Making a call using edit dialing
Procedure
1. From the Phone screen, enter the number you want to call.
2. To edit the number, press Bksp to erase the previous character, one character at a time.
To change the character format press the 123 softkey.
3. Press Call or OK.
Calling a person from the contacts list
Procedure
1. Press Contacts.
2. Select the person or number that you want to call.
3. Find the contact that you want to call by typing the name of the person as listed.
For example, if you added John Smith to your contacts List as “Smith, John”, start typing
the last name rather than his first name. Each time you press the dialpad, the list display
shifts to match your input. You can also scroll up or down to locate the contact.
4. Press Call or OK.
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Related links
Viewing the details for a contact on page 31
Calling a person from the call history
Procedure
1. Press the Recents button.
2. Scroll to the left or right to view a separate list of all calls, missed, or unanswered calls,
answered calls, or outgoing calls.
3. Scroll up or down to select the person or number you want to call.
4. Select the person or number you want to call.
5. Press the Call softkey or the OK button.
Related links
Viewing call history details on page 28
Redialing a number
Procedure
1. From the Phone screen, press Redial.
The phone redials the last number or a list of the most recent numbers that you have
dialed appears from which you can select a number to redial.
Note:
The phone clears the last number dialed and redial list if you clear the Outgoing Call
Log. Also, the redial softkey disappears.
2. If you are working with a redial list, scroll to the number to call and press Call or OK.
Your system administrator can disable Redial functionality.
Related links
Setting redial options on page 56
Call Operation
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Speed dialing a person
Procedure
On the Phone screen, press and briefly hold the dialpad key assigned to the person you want to
call. If speed dial numbers are assigned to a button module attached to your phone, press the
button assigned to the person you want to call.
Related links
Setting up speed dialing on page 59
Making an emergency call
About this task
If your administrator configured emergency calling for your phone, the Phone screen displays an
Emerg softkey to immediately connect you with a preset emergency services number.
Note:
You can make an emergency call when your phone is logged out only if your administrator
configured this feature for you. You can also make an emergency call when you lock your
phone. The emergency call feature is available in IP Office only when you are logged in to
your phone. Also, in IP Office environment, Emerg softkey is not available. You must manually
dial the emergency number.
Important:
During phone failover, when the phone switches between system servers due to a system
failure, the Emerg softkey might not be available until your phone connects to an alternate
server. This process might take a few seconds.
Procedure
1. On the Phone screen, press Emerg.
2. Press Yes when the phone displays a prompt.
3. To end the emergency call, press End Call.
Answering a call
Procedure
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset or press the line button next to the incoming call,
press Speaker, OK, or Answer to answer the call using the speakerphone, or press Headset
to answer using the headset.
Speed dialing a person
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• If you are on another call, from the Phone screen, scroll to the line with the incoming call and
press Answer or OK. The phone automatically answers the incoming call and puts the previous
call on hold.
Note:
To automatically display the Phone screen when you receive an incoming call, set the Phone
Screen on Ringing option to Yes.
Muting a call
About this task
While on a call, you can mute the microphone of your phone so that the other party cannot hear
you.
Procedure
1. Press Mute during a call so that the other person on the call cannot hear you.
2. Press Mute again to unmute the call.
Note:
When you mute the call, the Mute button light is on and the top line displays the Mute
icon.
Putting a call on hold
Procedure
1. Select the active line you want to put on hold.
2. Press Hold.
Note:
The phone might display a hold timer when you put a call on hold.
3. Press Resume, OK button, or the line button of the held call to retrieve the call. Your
system administrator might have administered the Hold Recall feature, which alerts you
visually and with a priority ring to remind you of a held call after a certain period of time.
Call Operation
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