Avaya IP OFFICE 2420 User manual

Programmable Buttons
IP Office 2420 Quick Reference Guide IP Office 2420 Quick Reference Guide
The programmable buttons enable you to access a range of IP Office system features. Some of these
features are available by default; others can only be programmed by your system administrator. Contact
your system administrator for more information.
Admin and Admin1 are two functions that enable you to program the most frequently used features against
other feature buttons. The programmable features that are available via Admin and Admin1 are:
Admin Name
Description
Admin Name
Description
Acct
Account Code Entry
Park
Call Park to Other Extension
AD
Abbreviated Dial
Prog
Abbreviate Dial Program
Admin
Self-Administer
SAC
Send All Calls
AutCB
Automatic Callback
Spres
AD Suppress
CFrwd
Call Forwarding All
Timer
Timer
CPark
Call Park
TmDay
Time of Day
CPkUp
Call Pickup
Admin1 Name
Description
Dir
Directory
Park
Park
DPkUp
Directed Call Pickup
<User>
User
GrpPg
Group Paging
<Group>
Group
HFAns
Internal Auto-Answer
Flash
Hook Flash
HGNS+
Set Hunt Group Night Service
AD
Abbreviated Dial
Default Short Codes
You can access a variety of system features by dialling short codes. The following table shows the default
short codes. For a full list of your phone’s default short codes, see the "IP Office 2420 and 5420 User
Guide".
Replace N, where shown, with an appropriate number. For example, *72N, where N is the 7 digit
extension to which you want your calls forwarded to, when you have forwarding switched on.
Short Code Description
*72N Forward to Number
*73 Cancel All Forwarding
*11 Call Pick Up Group
*12N Call Pick Up Extension
This guide covers the basic functionality of your IP Office 2420 phone.
For more information on your phone settings and features, see the "IP Office 2420 and 5420 User Guide".
The diagram below shows the main phone features:
1 Feature Buttons/Display 9 Drop
2 Message Waiting Lamp 10 Redial
3 Page Left/Right 11 Dialling Pad
4 Softkey 12 Volume Controls
5 Messages 13 Mute
6 Hold 14 Headset
7 Transfer 15 Speaker
8 Conference 16 Exit

IP Office 2420 Quick Reference Guide IP Office 2420 Quick Reference Guide
Answering Incoming Calls
• Pick up the handset or press to use the speakerphone.
Making a Call
• Pick up the handset or press to use the speakerphone.
• Dial the number, including any outside line digits and/or area codes.
Accessing Voicemail
• To retrieve your voicemail, press MESSAGES
Hold
• To place a call on hold, press HOLD.
• To retrieve a held call, press corresponding to the held call.
Transferring a Call
1. With the call active, press TRANSFER. The call is placed on hold; is displayed and you
hear a dial tone. Dial the number you want to transfer the call to.
2. To transfer without announcing the call, if the line is free, hang up. If the line is busy or if no one
answers, press corresponding to the held call.
OR To announce the call, remain on the line and wait for an answer. Announce the call and hang up. If
the line is busy or if no one answers, press corresponding to the held call.
Conference
1. To establish a conference call, dial the first party and wait for an answer.
2. Press CONFERENCE. The current call is placed on hold, is displayed and you hear a dial
tone.
3. Dial the number of the next party and wait for an answer.
4. To add the new party to the call, press CONFERENCE again.
5. Repeat Steps 2 to 4 to add further participants.
To drop yourself from the conference, hang up.
Speakerphone
• To use the speakerphone, press . Make or answer the call. To adjust the volume,
press and . To end the call, press again.
• To change from speakerphone to handset, pick up the handset and continue talking.
• To change from handset to speakerphone, press and hang up the handset.
Note: The short codes documented in this guide refer to the use of default short codes only.
Mute
• To prevent the other person on the line from hearing you, press MUTE.
• To reinstate two-way conversation, press MUTE again.
Redial
To redial a previously dialed number, press REDIAL the last 8 dialed numbers are displayed. Press
and to see more (up to 10 numbers are stored). When you have located the required number, press
the associated feature button to redial.
To redial the last called number, press REDIAL twice.
Speed Dials
• To Dial a speed dial:
1. Press any softkey, then press SpDial to display your speed dials. If there are more
stored numbers than can be displayed on one screen, press and to see more.
2. When the speed dial you require is shown, press or adjacent to the speed dial
name. Your phone dials the number automatically.
• To Add a speed dial:
1. Press SpDial and then press Add.
2. The cursor, a | symbol, is displayed in the name field. Each key is marked with the letters it
provides. Depending on the character you require, you may have to press the key more than
once.
For example: The 2 key is also marked as A, B and C. To enter a C, press the key until C is
displayed.
If the next character you want is on the same key, press and then enter the next character.
3. Press Number. The cursor is displayed in the Number field.
Enter the number or extension number.
If the next number you want is on the same key, press and then enter the next number.
4. Press Save.
• To Add a short code to a speed dial:
1. To add a short code to a speed dial, press SpDial.
2. In the name field, enter the short code name. For example, Voicemail.
3. In the number field, enter the prefix * and the short code number. For example, *17 (the short
code for voicemail).
Call Forwarding
• To set the number to which your calls are forwarded, dial *72830XXXX (where XXXX is the
last 4 digits of the number you want your phone forwarded to).
• To cancel call forwarding, pick up your phone and dial *73