Avaya 5610SW User manual

IP Office
5610SW User’s Guide

Page ii - Contents
The 5610SW IP Telephone..................................................................................4
Overview of the 5610SW.........................................................................................................4
Call Appearance Keys.............................................................................................................6
Call Handling.......................................................................................................7
Answer Incoming Calls ............................................................................................................7
Make a Call..............................................................................................................................7
Speakerphone .........................................................................................................................8
Mute.........................................................................................................................................8
Hold .........................................................................................................................................8
Transfer ...................................................................................................................................9
Conference..............................................................................................................................9
5610SW IP Telephone Options......................................................................... 10
Telephone Options Overview.................................................................................................10
Application Options................................................................................................................11
Personalizing Redial.........................................................................................................................................11
Phone Screen on Answer.................................................................................................................................11
Phone Screen on Calling..................................................................................................................................11
Display Call Timers...........................................................................................................................................11
View IP Settings.....................................................................................................................13
Speed Dials........................................................................................................ 14
Overview of Speed Dials........................................................................................................14
Using Speed Dials.................................................................................................................15
Using the Call Log............................................................................................. 18
Overview of the Call Log........................................................................................................18
Using the Call Logs................................................................................................................19
Using Individual Log Entries ..................................................................................................20
Web Browsing................................................................................................... 21
Overview of Web Browsing....................................................................................................21
Accessing External WAP Websites .......................................................................................21
Web Navigation Controls.......................................................................................................22
Entering Data.........................................................................................................................23
Function Keys ...................................................................................................24
Overview of Function Keys....................................................................................................24
Functions...............................................................................................................................24
Absnt - Set Absent Text....................................................................................................................................24
Acct - Account Code Entry ...............................................................................................................................24
AD - Abbreviated Dial.......................................................................................................................................24
Apear - Appearance .........................................................................................................................................24
AutCB - Automatic Callback.............................................................................................................................25
Cfrwd - Call Forwarding All...............................................................................................................................25
CPark - Call Park..............................................................................................................................................25
CPkUp - Call Pickup.........................................................................................................................................25
CWOn - Call Waiting On...................................................................................................................................26
ClrCW - Clear CW ............................................................................................................................................26
Conf+ - Conference Add...................................................................................................................................26
Drop - Drop.......................................................................................................................................................26
DpkUp - Directed Call Pickup...........................................................................................................................26
DCW - Dial CW.................................................................................................................................................26
Dirct - Dial Direct ..............................................................................................................................................27
DNDOn - Do Not Disturb On ............................................................................................................................27
DNDX+ - Do Not Disturb Exception Add..........................................................................................................27
DNDX- - Do Not Disturb Exception Delete.......................................................................................................27
Emrgy - Dial Emergency...................................................................................................................................27
Contents

Contents - Page iii
IP Office 5610SW User’s Guide Page iii - Contents
FwdOf - Cancel All Forwarding.........................................................................................................................28
FwNOn - Forward On No Answer On...............................................................................................................28
FwBOn - Forward On Busy On.........................................................................................................................28
FolTo - Follow Me To........................................................................................................................................28
FwUOn - Forward Unconditional On ................................................................................................................28
FwdNo - Forward Number................................................................................................................................29
FwdH+ - Forward Hunt Group Calls On...........................................................................................................29
GrpPg - Group Paging......................................................................................................................................29
HfAns - Internal Auto-Answer...........................................................................................................................29
HdSet - Headset Toggle...................................................................................................................................29
Here- - Follow Me Here Cancel........................................................................................................................29
Here+ - Follow Me Here ...................................................................................................................................29
HGNS+ - Set Hunt Group Night Service ..........................................................................................................30
HGNS- - Clear Hunt Group Night Service........................................................................................................30
HGOS+ - Set Hunt Group Out of Service.........................................................................................................30
HGOS- - Clear Hunt Group Out of Service ......................................................................................................30
HGEna - Hunt Group Enable............................................................................................................................30
HGDis - Hunt Group Disable............................................................................................................................30
HoldCW - Hold Call Waiting .............................................................................................................................30
IAuto - Automatic Intercom...............................................................................................................................31
IDial - Dial Intercom..........................................................................................................................................31
Intru - Call Intrude.............................................................................................................................................31
Login - Extn Login.............................................................................................................................................31
Logof - Extn Logout ..........................................................................................................................................31
Music - Hold Music ...........................................................................................................................................31
NATim - Set No Answer Time ..........................................................................................................................31
Park - Call Park to Other Extension .................................................................................................................32
PickA - Call Pickup Any....................................................................................................................................32
PickG - Call Pickup Group................................................................................................................................32
PickM - Call Pickup Members...........................................................................................................................32
Queue - Call Queue..........................................................................................................................................32
Recor - Call Record..........................................................................................................................................32
RngOf - Ringer Off............................................................................................................................................33
Relay - Relay Pulse..........................................................................................................................................33
Rely+ - Relay On..............................................................................................................................................33
Rely- - Relay Off...............................................................................................................................................33
SAC - Send All Calls.........................................................................................................................................33
Steal - Call Steal...............................................................................................................................................33
SusCW - Suspend CW.....................................................................................................................................33
TmDay - Time of Day .......................................................................................................................................34
VMRB+ - Voicemail Ringback On ....................................................................................................................34
VMCol - Voicemail Collect................................................................................................................................34
VMOn - Voicemail On.......................................................................................................................................34
WUTim - Set Wrap Up Time.............................................................................................................................34
System Features ............................................................................................... 35
Introduction............................................................................................................................35
Making Calls..........................................................................................................................35
Answering Calls.....................................................................................................................35
Call Waiting............................................................................................................................36
Call Forwarding......................................................................................................................36
Diverting Calls........................................................................................................................36
Do Not Disturb.......................................................................................................................36
Voicemail...............................................................................................................................37
Default Feature Codes...........................................................................................................37
Management and Troubleshooting.................................................................. 38
Overview................................................................................................................................38
Testing your phone................................................................................................................38
Troubleshooting Chart...........................................................................................................38
Resetting the IP Telephone ...................................................................................................41
Index...................................................................................................................42

The 5610SW IP Telephone Overview of the 5610SW - Page 4
IP Office 5610SW User’s Guide The 5610SW IP Telephone - Page 4
Overview of the 5610SW
The 5610SW IP Telephone
Overview of the 5610SW
This guide covers the use of the Avaya 5610SW telephone on Avaya IP Office
telephone systems. The diagram below shows the main 5610SW telephone
features.
1. Message waiting lamp:
Lit continuously when the user has voicemail messages waiting. Can also be
set to flash when the phone is ringing.
2. Display screen:
Information displayed varies according to the application/function currently
active. When someone is calling in, the name/phone number of that person
displays here.
3. Call Appearance/Feature buttons:
Nine Call Appearance/Feature buttons provide both call appearance (incoming
and outgoing calls) and application specific functionality.
4. Softkeys:
Used to navigate to or initiate certain features, such as Speed Dial or Call Log,
as well as control certain actions within the features. These keys correspond to
the text prompts in the display screen immediately above them.
5. Page Right/Left:
Shifts from one page to another in the same application, when the display
presents the paging indicator ( ). These buttons have no effect when the
paging indicator is not displayed.
6. Options:
Displays the Options main screen, from which display and application settings
can be updated.

The 5610SW IP Telephone Overview of the 5610SW - Page 5
IP Office 5610SW User’s Guide The 5610SW IP Telephone - Page 5
Overview of the 5610SW
7. Hold:
Red button used to place a call on hold. .
8. Transfer:
Transfers a call to another phone.
9. Conference:
Sets up conference calls with more than one other person.
10. Drop:
Drops the current line on which the Drop button is pressed.
11. Redial:
Redials the last number dialed or displays the last 6 numbers dialed from the
phone, depending on configuration via the Options menu.
12. Numeric (Dialing) Pad:
Standard 12 button pad for dialing phone numbers.
13. Volume Controls:
Adjusts the handset, speaker, headset, or ringer volume, depending on which
item is in use. As you increase or decrease the volume, the top display area
provides either a speaker, headset, handset, or ringer icon to indicate for which
item you are adjusting volume, followed by a visual “volume meter” showing the
volume level. These buttons also control the volume of the key click sounds
made when you press fixed buttons on the phone, such as the dial pad or
softkeys.
14. Mute and LED Indicator:
Turns off the active Speakerphone, handset, or headset microphone, to prevent
the other person from hearing you. The associated LED l ights steadily when
the handset or headset is muted.
15. Headset and LED Indicator:
With a headset connected, changes audio control from the handset or speaker
to the headset. The associated LED lights steadily when the headset is active.
16. Headset Jack:
Located on the side of the telephone and provides a port for connecting a
headset on the underside of the phone.
17. Speaker and LED Indicator:
Accesses the Speakerphone feature. The associated LED lights steadily when
the Speakerphone is active.
18. Phone/Exit:
Displays the phone application main screen or, if applicable, exits the current IP
Office based feature, such as Speed Dial or Call Log, and normalizes the
display.