Avaya 5610SW User manual

IP Office
5610SW User’s Guide

Page ii - Contents
The 5610SW IP Telephone..................................................................................4
Overview of the 5610SW.........................................................................................................4
Call Appearance Keys.............................................................................................................6
Call Handling.......................................................................................................7
Answer Incoming Calls ............................................................................................................7
Make a Call..............................................................................................................................7
Speakerphone .........................................................................................................................8
Mute.........................................................................................................................................8
Hold .........................................................................................................................................8
Transfer ...................................................................................................................................9
Conference..............................................................................................................................9
5610SW IP Telephone Options......................................................................... 10
Telephone Options Overview.................................................................................................10
Application Options................................................................................................................11
Personalizing Redial.........................................................................................................................................11
Phone Screen on Answer.................................................................................................................................11
Phone Screen on Calling..................................................................................................................................11
Display Call Timers...........................................................................................................................................11
View IP Settings.....................................................................................................................13
Speed Dials........................................................................................................ 14
Overview of Speed Dials........................................................................................................14
Using Speed Dials.................................................................................................................15
Using the Call Log............................................................................................. 18
Overview of the Call Log........................................................................................................18
Using the Call Logs................................................................................................................19
Using Individual Log Entries ..................................................................................................20
Web Browsing................................................................................................... 21
Overview of Web Browsing....................................................................................................21
Accessing External WAP Websites .......................................................................................21
Web Navigation Controls.......................................................................................................22
Entering Data.........................................................................................................................23
Function Keys ...................................................................................................24
Overview of Function Keys....................................................................................................24
Functions...............................................................................................................................24
Absnt - Set Absent Text....................................................................................................................................24
Acct - Account Code Entry ...............................................................................................................................24
AD - Abbreviated Dial.......................................................................................................................................24
Apear - Appearance .........................................................................................................................................24
AutCB - Automatic Callback.............................................................................................................................25
Cfrwd - Call Forwarding All...............................................................................................................................25
CPark - Call Park..............................................................................................................................................25
CPkUp - Call Pickup.........................................................................................................................................25
CWOn - Call Waiting On...................................................................................................................................26
ClrCW - Clear CW ............................................................................................................................................26
Conf+ - Conference Add...................................................................................................................................26
Drop - Drop.......................................................................................................................................................26
DpkUp - Directed Call Pickup...........................................................................................................................26
DCW - Dial CW.................................................................................................................................................26
Dirct - Dial Direct ..............................................................................................................................................27
DNDOn - Do Not Disturb On ............................................................................................................................27
DNDX+ - Do Not Disturb Exception Add..........................................................................................................27
DNDX- - Do Not Disturb Exception Delete.......................................................................................................27
Emrgy - Dial Emergency...................................................................................................................................27
Contents

Contents - Page iii
IP Office 5610SW User’s Guide Page iii - Contents
FwdOf - Cancel All Forwarding.........................................................................................................................28
FwNOn - Forward On No Answer On...............................................................................................................28
FwBOn - Forward On Busy On.........................................................................................................................28
FolTo - Follow Me To........................................................................................................................................28
FwUOn - Forward Unconditional On ................................................................................................................28
FwdNo - Forward Number................................................................................................................................29
FwdH+ - Forward Hunt Group Calls On...........................................................................................................29
GrpPg - Group Paging......................................................................................................................................29
HfAns - Internal Auto-Answer...........................................................................................................................29
HdSet - Headset Toggle...................................................................................................................................29
Here- - Follow Me Here Cancel........................................................................................................................29
Here+ - Follow Me Here ...................................................................................................................................29
HGNS+ - Set Hunt Group Night Service ..........................................................................................................30
HGNS- - Clear Hunt Group Night Service........................................................................................................30
HGOS+ - Set Hunt Group Out of Service.........................................................................................................30
HGOS- - Clear Hunt Group Out of Service ......................................................................................................30
HGEna - Hunt Group Enable............................................................................................................................30
HGDis - Hunt Group Disable............................................................................................................................30
HoldCW - Hold Call Waiting .............................................................................................................................30
IAuto - Automatic Intercom...............................................................................................................................31
IDial - Dial Intercom..........................................................................................................................................31
Intru - Call Intrude.............................................................................................................................................31
Login - Extn Login.............................................................................................................................................31
Logof - Extn Logout ..........................................................................................................................................31
Music - Hold Music ...........................................................................................................................................31
NATim - Set No Answer Time ..........................................................................................................................31
Park - Call Park to Other Extension .................................................................................................................32
PickA - Call Pickup Any....................................................................................................................................32
PickG - Call Pickup Group................................................................................................................................32
PickM - Call Pickup Members...........................................................................................................................32
Queue - Call Queue..........................................................................................................................................32
Recor - Call Record..........................................................................................................................................32
RngOf - Ringer Off............................................................................................................................................33
Relay - Relay Pulse..........................................................................................................................................33
Rely+ - Relay On..............................................................................................................................................33
Rely- - Relay Off...............................................................................................................................................33
SAC - Send All Calls.........................................................................................................................................33
Steal - Call Steal...............................................................................................................................................33
SusCW - Suspend CW.....................................................................................................................................33
TmDay - Time of Day .......................................................................................................................................34
VMRB+ - Voicemail Ringback On ....................................................................................................................34
VMCol - Voicemail Collect................................................................................................................................34
VMOn - Voicemail On.......................................................................................................................................34
WUTim - Set Wrap Up Time.............................................................................................................................34
System Features ............................................................................................... 35
Introduction............................................................................................................................35
Making Calls..........................................................................................................................35
Answering Calls.....................................................................................................................35
Call Waiting............................................................................................................................36
Call Forwarding......................................................................................................................36
Diverting Calls........................................................................................................................36
Do Not Disturb.......................................................................................................................36
Voicemail...............................................................................................................................37
Default Feature Codes...........................................................................................................37
Management and Troubleshooting.................................................................. 38
Overview................................................................................................................................38
Testing your phone................................................................................................................38
Troubleshooting Chart...........................................................................................................38
Resetting the IP Telephone ...................................................................................................41
Index...................................................................................................................42

The 5610SW IP Telephone Overview of the 5610SW - Page 4
IP Office 5610SW User’s Guide The 5610SW IP Telephone - Page 4
Overview of the 5610SW
The 5610SW IP Telephone
Overview of the 5610SW
This guide covers the use of the Avaya 5610SW telephone on Avaya IP Office
telephone systems. The diagram below shows the main 5610SW telephone
features.
1. Message waiting lamp:
Lit continuously when the user has voicemail messages waiting. Can also be
set to flash when the phone is ringing.
2. Display screen:
Information displayed varies according to the application/function currently
active. When someone is calling in, the name/phone number of that person
displays here.
3. Call Appearance/Feature buttons:
Nine Call Appearance/Feature buttons provide both call appearance (incoming
and outgoing calls) and application specific functionality.
4. Softkeys:
Used to navigate to or initiate certain features, such as Speed Dial or Call Log,
as well as control certain actions within the features. These keys correspond to
the text prompts in the display screen immediately above them.
5. Page Right/Left:
Shifts from one page to another in the same application, when the display
presents the paging indicator ( ). These buttons have no effect when the
paging indicator is not displayed.
6. Options:
Displays the Options main screen, from which display and application settings
can be updated.

The 5610SW IP Telephone Overview of the 5610SW - Page 5
IP Office 5610SW User’s Guide The 5610SW IP Telephone - Page 5
Overview of the 5610SW
7. Hold:
Red button used to place a call on hold. .
8. Transfer:
Transfers a call to another phone.
9. Conference:
Sets up conference calls with more than one other person.
10. Drop:
Drops the current line on which the Drop button is pressed.
11. Redial:
Redials the last number dialed or displays the last 6 numbers dialed from the
phone, depending on configuration via the Options menu.
12. Numeric (Dialing) Pad:
Standard 12 button pad for dialing phone numbers.
13. Volume Controls:
Adjusts the handset, speaker, headset, or ringer volume, depending on which
item is in use. As you increase or decrease the volume, the top display area
provides either a speaker, headset, handset, or ringer icon to indicate for which
item you are adjusting volume, followed by a visual “volume meter” showing the
volume level. These buttons also control the volume of the key click sounds
made when you press fixed buttons on the phone, such as the dial pad or
softkeys.
14. Mute and LED Indicator:
Turns off the active Speakerphone, handset, or headset microphone, to prevent
the other person from hearing you. The associated LED l ights steadily when
the handset or headset is muted.
15. Headset and LED Indicator:
With a headset connected, changes audio control from the handset or speaker
to the headset. The associated LED lights steadily when the headset is active.
16. Headset Jack:
Located on the side of the telephone and provides a port for connecting a
headset on the underside of the phone.
17. Speaker and LED Indicator:
Accesses the Speakerphone feature. The associated LED lights steadily when
the Speakerphone is active.
18. Phone/Exit:
Displays the phone application main screen or, if applicable, exits the current IP
Office based feature, such as Speed Dial or Call Log, and normalizes the
display.

Page 6 - Call Appearance Keys The 5610SW IP Telephone
Page 6 - The 5610SW IP Telephone IP Office 5610SW User’s Guide
Call Appearance Keys
Call Appearance Keys
The default first page of the main call screen contains three keys set as ‘call
appearance’ keys. These keys show that the 5610SW is a multi-line phone and are
indicated as a=, b= and c=.
Note: The number of call appearance keys can vary and the descriptive text
shown next to the key when idle can be changed. Call appearance must be
assigned sequentially starting with the first call appearance/feature key.
The call appearance keys also indicate the status of calls as you are toggling
between calls. If you are set to receive call waiting indication, the waiting call is
shown against the next call appearance key. If you then choose to pick up the
waiting call, the status of the current call will change.
These are the call status symbols that can appear in the call appearance key:
•Incoming Call:
A symbol next to a call appearance key indicates an incoming call. The
caller’s telephone number (if available) is also shown. Pressing the adjacent
key answers the call and puts any current call on hold.
•Connected:
A symbol next to a call appearance key indicates that it is the currently
connected call. The caller’s telephone number (if available) is also shown.
Pressing the adjacent key puts the call on hold.
•On Hold:
A symbol next to the call appearance key indicates a call on hold. Pressing
the adjacent key takes the call off hold and puts any other current call on
hold.

Call Handling Answer Incoming Calls - Page 7
IP Office 5610SW User’s Guide Call Handling - Page 7
Answer
Call Handling
Answer Incoming Calls
When there is an incoming call, you will hear a ringing tone and a blinking bell icon
appears on the associated call appearance screen.
To answer an incoming call, do one of the following:
Answering the first incoming call
1. Pick up the handset or press the button to use the speakerphone.
Answering waiting calls
If you have call waiting switched on, the waiting call is shown against the next call
appearance key and a tone is played to further indicate the waiting call. If you
choose to answer the waiting call, press the button corresponding to waiting call
and the current call will be placed on hold.
Make a CallThere are several options for making a phone call, depending on what how you want
to use the phone.
Making a call using the handset
1. Pick up the handset.
2. Dial the phone number of the person you want to contact, including any outside
line digits and/or area codes.
Making a call using speakerphone
1. Dial the phone number of the person you want to contact, including any outside
line prefix digits and/or area codes.
2. The LED beside Speaker illuminates.
See Speakerphone on page 8 for more information on using the speakerphone.
Making a call using speed dial
See Speed Dials on page 14.

Page 8 - Speakerphone Call Handling
Page 8 - Call Handling IP Office 5610SW User’s Guide
Speakerphone
Speakerphone
The two-way built-in speakerphone allows you to make and answer calls without
lifting the handset. Keep in mind that two-way speakerphones may not operate
satisfactorily in every environment (such as in very noisy locations).
To make or answer a call without lifting the handset, or to use the
speakerphone with any feature:
1. Press . The LED beside the button illuminates.
2. Make or answer the call, or access the selected feature.
3. Adjust the speakerphone volume if necessary.
•To change the volume, use the and buttons. The display bar at
the top of the display screen shows the volume level. (There are eight
volume levels.)
Changing from speakerphone to handset:
1. Pick up the handset and continue talking.
Changing from handset to speakerphone:
1. Press . The LED beside the button illuminates.
2. Hang up the handset.
Ending a speakerphone call:
1. Press again. The LED beside the button goes out.
Mute During an active call, the Mute feature prevents the party with whom you are
speaking from hearing you. This feature is most commonly used in conjunction with
the Speakerphone, but can be used to hold an off-line conversation at any time
during a call.
Preventing the other person on the line from hearing you:
1. Press Mute.
•The other party cannot hear you. The indicator next to the Mute button
lights when Mute is active.
2. To reinstate two-way conversation, press Mute again.
Hold The Hold feature puts a call on hold until you retrieve it.
Placing a call on hold:
1. Press the Hold.
•The line display area changes to white text with a dark gray background,
and the Hold icon displays.
Retrieving the held call:
1. Press the corresponding Line/Feature button on which the call is being held,
or press the Hold.
•The call is now active.

Call Handling Transfer - Page 9
IP Office 5610SW User’s Guide Call Handling - Page 9
Transfer
Transfer The Transfer feature lets you transfer a call from your telephone to another
extension or outside number.
Transferring a call to another telephone:
1. With the call active (or with only one held call and no active calls), press the
Transfer.
•The call is placed on hold; the Hold icon displays and you hear a dial
tone while the next available line activates.
2. Dial the number to which you want to transfer the call.
3. If you do not want to announce the call, press the Transfer again and
proceed to Step 6. If you wish to wait for an answer and announce the call, go
to Step 4.
•The call is sent to the extension or number you dialed. A two-second
display message indicates the transfer is complete.
4. Remain on the line and announce the call; if the line is busy or if no one
answers, return to the held call by pressing the Call Appearance/Feature button
on which it is being held.
5. Press Transfer again.
•The call is sent to the extension or number you dialed. A two-second
display message indicates the transfer is complete.
6. Hang up your handset.
ConferenceThe number of conferences available is dependent on the IP Office unit set up on
your system.
Adding another party to a call:
1. Dial the first party, then press Conference.
•The line display area changes to white text with a dark gray background.
The current call is placed on hold, the Soft Hold icon displays and you
hear a dial tone.
2. Dial the number of the next party and wait for an answer.
3. Press Conference again to add the new party to the call.
4. Repeat Steps 1- 3 for each party you want to conference in to the call.
Adding a held call to the current call:
1. Press Conference.
•The icon on the current line changes to the Soft Hold icon.
2. Press the Call Appearance/Feature button corresponding to the held call.
3. Press the Conference button again.
•All parties are now connected.
Dropping yourself from the conference:
1. Press the Drop button.
•Disconnects the line on which the drop button is pressed.

Page 10 - Telephone Options Overview 5610SW IP Telephone Options
Page 10 - 5610SW IP Telephone Options IP Office 5610SW User’s Guide
Telephone Options Overview
5610SW IP Telephone Options
Telephone Options Overview
The Options button will allow viewing and configuring of certain phone
settings. These options are different from the function keys that require configuration
by the system administrator.
The phone settings available include:
•Displaying the Phone screen upon answering a call.
•Determining how you want the Redial feature to work (redial the last
number called or select from a list of the last three calls).
•Displaying the Call Timer.
•Changing the rate at which messages display.
•Changing the width of displayed call appearances.
•Allowing the Voice message light to flash when the telephone rings.
•Disabling and re-enabling the Call Log.
This chapter also covers how to verify the status of certain phone/server
interactions. This information can be useful in troubleshooting problems or when
discussing phone operation with your System Administrator.

5610SW IP Telephone Options Application Options - Page 11
IP Office 5610SW User’s Guide 5610SW IP Telephone Options - Page 11
Application Options
Application Options
Personalizing Redial
Redial can be configured to dial the last number dialed or list the last three
numbers dialed for you to choose from. The default is the last number dialed.
To change Redial:
1. Press Options and then select the Redial feature button. It will
toggle between Last Number and Last 3 Numbers.
2. Select Save.
After saving or canceling, the first Options main screen is displayed.
Phone Screen on Answer
This action controls the phone screen display when the phone is answered.
When the Phone Screen on Answer? option is set to Yes, the phone screen
appears in the display area when you answer a call, regardless of the screen you
were working with at that time. You will lose any unsaved work in progress on that
screen (for example, labeling a Speed Dial button), except for the Web Access
application (which “remembers” the current web screen).
When the Phone Screen on Answer? option is set to No (the default setting),
answering an incoming call has no impact on the application screen displayed,
although the top display line will provide an appropriate message.
To change Phone Screen on Answer:
1. Press Options and then select the Phone Screen on Answer feature
button. It will toggle between Yes and No.
2. Select Save. (To restore the previous setting without changing it, press
Cancel.)
After saving or canceling, the first Options main screen is displayed.
Phone Screen on Calling
This action is not supported with the 5610SW IP Telephone on Avaya IP Office
System.
Display Call Timers
This action controls whether the duration of the current call is displayed or not. If set
to Yes, the duration of the current call is displayed on the call appearance key. If set
to No, the call duration will not be displayed.
To change the Display Call Timers status:
1. Press Options and then select the Display Call Timers? feature button.
It will toggle between Yes and No.
2. Select Save. (To restore the previous setting without changing it, press
Cancel.)
After saving or canceling, the first Options main screen is displayed.

Page 12 - Application Options 5610SW IP Telephone Options
Page 12 - 5610SW IP Telephone Options IP Office 5610SW User’s Guide
Application Options
Message Display Rate
When the IP Office sends messages to your phone that are longer than the display
area, the first part of the message is presented for a specific time interval. The
second part of the message is then displayed for a specific time interval. The
Message Display Rate can be either Fast (display interval is 2 seconds) or Slow -
default (display interval is 3 seconds).
To change Message Display Rate:
1. Press Options and then select the Message Display Rate feature button.
This will toggle between Fast and Slow.
2. Select Save. (To restore the previous setting without changing it, press
Cancel.)
After saving or canceling, the first Options main screen is displayed.
Call Appearance Width
When the Call Appearance Width is set to Full (the default), each line on which a
call appears extends the full width of the display, and accommodates messages in
the call appearance display area. When this option is set to Half, the call
appearance area is limited to half of the display area and call-related messages
appear on the top display line.
To change Call Appearance width:
1. Press Options and then select the Call Appearance feature button. This
will toggle between Full and Half.
2. Select Save. (To restore the previous setting without changing it, press
Cancel.)
After saving or canceling, the first Options main screen is displayed.
Visual Alerting
When this option is set to No (the default), ringing is the only notification of an
incoming call. When set to Yes, your phone rings and your voice message indicator
light flashes to alert you to an incoming call.
To change Visual Alerting:
1. Press Options and then select the Viasual Alerting feature button. To
toggle between No and Yes options.
2. Select Save. (To restore the previous setting without changing it, press
Cancel.)
After saving or canceling, the first Options main screen is displayed.
Call Log
The 5610SW IP Telephone’s Call Log is a standard application that saves incoming
and outgoing call log information in one of three logs:
•Incoming Answered calls
•Incoming Unanswered calls
•Outgoing calls
Having the Call Log Enabled (active) is the default, but this feature can be
Disabled, to stop call logging and delete any calls currently logged.
To enable/disable Call Log:
1. Press Options and then select the Call Log feature button. This will
toggle between Enabled and Disabled.
2. Select Save. (To restore the previous setting without changing it, press the
Cancel.)
After saving or canceling, the first Options main screen is displayed.

5610SW IP Telephone Options View IP Settings - Page 13
IP Office 5610SW User’s Guide 5610SW IP Telephone Options - Page 13
View IP Settings
View IP Settings
Views of telephone and system information are available from this screen. A user
normally does not need to view this information, however your System Administrator
may ask you to report certain values from any of the status screens in the event of
problems.
The status screen data can be viewed, but cannot be changed from your 5610SW.
1. Press Options and then select View IP Settings.
2. To select any option on this screen, press the corresponding Call
Appearance/Feature button. (When a screen has more than one page, the
Paging Indicator displays to allow scrolling from one page to another using the
Page Right/Left Indicator buttons as applicable.)
3. To return to the first Options Main screen from any status screen, press
Return.
Each option is described in the sub-sections that follow.
IP Address Settings
IP (Internet Protocol) address information identifies certain components and
connections. The IP Address information includes the location (address) of your
phone on the IP Office unit, the location and port (connection) of the IP Office itself,
the call routing and mask addresses, and the identification of the File Server with
which your telephone interacts. Although technical in nature, having this information
available and knowing how to get to it can assist your System Administrator in
tracking questions about or problems with phone functions or connections.
Quality of Service (QoS) Information
QoS refers to a number of mechanisms used to improve audio quality over the
network.
Phone Interface
Your phone interfaces with several system hardware devices and software. This
screen provides information about three of the main interfaces.
Miscellaneous Information
The miscellaneous status screens provide additional information about your
telephone and its connections.

Page 14 - Overview of Speed Dials Speed Dials
Page 14 - Speed Dials IP Office 5610SW User’s Guide
Overview of Speed Dials
Speed Dials
Overview of Speed Dials
The 5610SW can store up to 108 personal speed dials, accessed by selecting
SpDial on the display.
•The speed dials are sorted alphabetically.
•Pressing the or key adjacent to an name, dials the speed dial number
stored with that name.
•The symbol indicates that there are more pages. You can more between
pages using the Page Left and Page Right keys.
Pressing Add allows you to add a new speed dial. You can also press
Edit and an existing speed dial to edit its current settings.
Note: Speed dials can be used for any numbers that can be manually dialed from
the extension. If for external calls, a dialing prefix is required; that prefix must
be part of the speed dial number.

Speed Dials Using Speed Dials - Page 15
IP Office 5610SW User’s Guide Speed Dials - Page 15
Using Speed Dials
Using Speed Dials
Dialing a Speed Dial
Note: You can use the speed dial directory to make a call with the handset on hook
or off hook.
1. Press SpDial to display the speed dial directory.
2. The symbol is shown if there is more than one page of speed dials. You can
more between pages using the Page Left and Page Right keys.
3. When the speed dial required is shown on the screen, press the or key
adjacent to the speed dial name.
4. Continue as per a normal call.
Adding a Speed Dial from the Call Log
You can create a new speed dial from a call log entry. See To Turn a Log Entry into
a Speed Dial on page 20. This process will start the normal speed entry screen but
pre-filled with the name and number from the call log entry.
Editing a Speed Dial
1. Press SpDial and go to the page containing the speed dial to edit (
Page Left and Page Right)
2. Press Edit.
3. Press the or key next to the speed dial to edit.
The editing process is similar to adding a new speed dial, see Adding a New Speed
Dial on page 16.
Deleting a Speed Dial
1. Press SpDial and go to the page containing the speed dial to delete (
Page Left and Page Right)
2. Press Delete.
3. Press the or key next to the speed dial to delete.
4. Press Delete to confirm the deletion. Press Cancel to exit without
deleting.

Page 16 - Using Speed Dials Speed Dials
Page 16 - Speed Dials IP Office 5610SW User’s Guide
Using Speed Dials
Adding a New Speed Dial
1. Press SpDial followed by Add.
2. The cursor, a symbol, is initially in the empty name field.
2. Begin entering text using the telephone keypad. Each key is marked with the
letters it provides. You may have to press the key more than once depending
on the character you require.
•For example, the 2key is also marked as A, Band C. To enter a Cpress
the key until a C is displayed.
•To enter the next character from the same key, e.g. a, press to move
the cursor right and then enter the character or simply press another key.
•If you make a mistake, use to move the cursor to the right of the
incorrect character and then use Backspace to delete it or simply use
Backspace to delete the last character entered.
3. As you enter Name characters you can use a number of other controls.
•Case - Change the case of the current character between upper and
lower case.
•- Moves the cursor right one character.
•- Moves the cursor left one character
•Clear - Delete the whole name.
•Backspace - Delete the character to the left of the cursor.
•Symbol provides access to the following symbols:
Period (.), Comma (,), Hyphen (-), Space (inserts a space between
characters), Slash (/) or Apostrophe (').
•Save - Save the speed dial changes.
•Cancel - Return back to the speed dial directory without making any
changes.
4. When the Name has been entered, press Done.

Speed Dials Using Speed Dials - Page 17
IP Office 5610SW User’s Guide Speed Dials - Page 17
Using Speed Dials
5. The Number menu is displayed. Enter the required number, including any
external line access digit (9 say):
•If you make a mistake, use to move the cursor to the right if the
incorrect number and then use Backspace to delete it or simply use
Backspace to delete the last number entered.
6. As you enter Number characters you can use other controls.
Note: The controls on this screen are context sensitive, i.e. they only appear
when applicable. For example Save only appears when both a name
and number have been entered.
•- Moves the cursor right one character.
•- Moves the cursor left one character
•Clear - Delete the whole name.
•Backspace - Delete the character to the left of the cursor.
•Symbol provides access to the following symbols:
Period (.), Pause (a 1.5 second pause for each press), Hyphen (-), Space
(inserts a space between characters), Left or Right parenthesis ( ).
•Save - Save the speed dial changes.
•Cancel - Return back to the speed dial directory without making any
changes.
7. When the Number has been entered, press Save.

Page 18 - Overview of the Call Log Using the Call Log
Page 18 - Using the Call Log IP Office 5610SW User’s Guide
Overview of the Call Log
Using the Call Log
Overview of the Call Log
The 5610SW maintains a call log, accessed by selecting Log on the display.
The call logs keeps logs of missed calls, outgoing calls made and incoming calls
answered. Each of these logs includes the 30 most recent calls in its category. The
details shown are:
•The name of the called or calling party if available.
•The number of the called or calling party.
•The time of the call.
•The date of the call if prior to the current day.
•The symbol indicates that the log contain more pages of entries. You can
more between pages using the Page Left and Page Right keys.
Pressing the or key adjacent to a log entry displays full details of that log
entry: Each individual log entry includes:
•The number of the called or calling party.
•The time of the call.
•The date of the call.
Apart from using the call logs for information, you can turn a call log entry into a
speed dial for future calls. You can also delete individual log entries or the all entries
in a particular log.
Note: Call log entries are lost whenever the telephone system or the individual
5610SW telephone are reset.

Using the Call Log Using the Call Logs - Page 19
IP Office 5610SW User’s Guide Using the Call Log - Page 19
Using the Call Logs
Using the Call Logs
To Access the Call Logs
1. Press Log.
2. The call log always opens in the Missed calls log.
•Missed: The log of missed calls, ie. those that rang your extension but
were not answered. This includes calls that were diverted to voicemail or
another number after ringing your extension.
3. To select the log required type press either
•InAns: The log of incoming calls that were answered. This includes both
internal and external calls.
•Outgo: The log of calls made. This includes both internal and external
calls.
4. If the selected log contains more than one page of entries, the is shown. Use
the Page Left and Page Right keys to move between pages.
To Delete All Entries from a Log
1. Press Log.
2. Press Missed, InAns or Outgo to select the log.
3. Press DeleteAll.
4. Select Delete to delete the log entries. Press Cancel to return to the
call log without deleting the log entries.
To Exit the Call Logs
1. Press Phone Exit.

Page 20 - Using Individual Log Entries Using the Call Log
Page 20 - Using the Call Log IP Office 5610SW User’s Guide
Using Individual Log Entries
Using Individual Log Entries
Each call log entry can be viewed individually. You can then delete the entry or use
it to add a new speed dial.
To Display an Individual Log Entry
1. Locate the log entry in which you are interested from Missed, InAns
or Outgo.
2. Press the or key adjacent to the entry.
3. The log entry details are shown.
4. Using Return key to return to the call log.
To Delete an Individual Log Entry
1. Locate the log entry in which you are interested from Missed, InAns
or Outgo.
2. Press the or key adjacent to it.
3. Press Delete twice. Or:
Press Cancel to return to the call log without deleting the log entry.
4. You will be returned to the call log.
To Turn a Log Entry into a Speed Dial
1. Locate the log entry in which you are interested from Missed, InAns
or Outgo.
2. Press the or key adjacent to it.
2. Press Add to SD.
3. The screens for editing and adding speed dials will appear, pre-filled with the
information from the log entry. Edit the details if required (see Editing a Speed
Dial on page 15).
4. Press Save or Cancel.
5. You will be returned to the speed dials selection menu.