Avaya Definity 6424 User manual

6408 - 6416 - 6424 Voice Terminal
DEFINITYG3 - Release 6.3 or later
User’s manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manual del usuario . . . . . . . . . . . . . . . . . . . . . . . . .
0DQXDOHG¶XVR . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Manual de instruções . . . . . . . . . . . . . . . . . . . . . . .
Comcode: 108308685
555-233-728 Issue 1, May 1998

Copyright1998 Avaya Inc.
All rights reserved
Notice
While reasonable efforts were made to ensure that the information in this docu-
ment was complete and accurate at the timeof printing, Avaya canassume no
responsibility for any errors. Changes or corrections to the information contained in
this document may be incorporated into future issues.
Trademark information
DEFINITYisa registeredtrademark ofAvaya in theU.S.and throughout the world.
Important safety instructions
The most careful attention has been devoted to quality standards in the manufac-
ture of your new telephone. Safety is a major factor in the design of every set. But,
safety is YOUR responsibility too.
Please read carefully the helpful tips listed below. These suggestions will enable
you to take full advantage of your new telephone. Then, retain these tips for later
use.
WARNING: This is a Class A product. In a domestic environment this product may
cause radio interference, in which case the user may be required to take adequate
measures.
This voice terminal is NOT for residential use. It is for business systems applica-
tions ONLY. Use in a residential environment could result in an electrical short cir-
cuit when the telephone wiring is set up to provide other applications, for example,
for appliance control or power transformers. The AC power used in these applica-
tions may create a safety hazard by placing a direct short circuit across the tele-
phone wiring.
Use
When using your telephone equipment, the following safety precautions should
always be followed to reduce the risk of fire, electric shock, and injury to persons.
• Read and understand all instructions.
• Follow all warnings and instructions marked on the telephone.
• This telephone can be hazardous if immersed in water. To avoid the possibility
of electric shock, do not use the telephone when you are wet. If you acciden-
tally drop the telephone into water, do not retrieve it until you have first
unplugged the line cord from the modular wall jack. Then, call service person-
nel to ask about a replacement.
• Avoid using the telephone during electrical storms in your immediate area.
There is a risk of electric shock from lightning. Urgent calls should be brief.
Even though protective measures may have been installed to limit electrical
surges from entering your business, absolute protection from lightning is
impossible.
• If you suspect a natural gas leak, report it immediately, but use a telephone
away from the area in question. The telephone’s electrical contacts could gen-
erate a tiny spark. While unlikely, it is possible that this spark could ignite
heavy concentrations of gas.
• Never push objects of any kind into the telephone through housing slots since
they may touch hazardous voltage points or short out parts that could result in
a risk of electric shock. Never spill liquid of any kind on the telephone. If liquid
is spilled, however, refer servicing to proper service personnel.
• To reduce the risk of electric shock, do not disassemble this telephone. There
are no user serviceable parts inside. Opening or removing covers may expose
you to hazardous voltages. Incorrect reassembly can cause electric shock
when the telephone is subsequently used.
Service
Before cleaning, unplug the telephone from the modular wall jack. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
Unplug the telephone from the modular wall jack and be sure to refer servicing to
qualified service personnel when these conditions exist :
• If liquid has been spilled into the telephone.
• If the telephone has been exposed to rain or water.
• If the telephone has been dropped or the housing has been damaged.
• If you note a distinct change in the performance of the telephone.

2
Your voice terminal
Preset feature buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Using the display control buttons and softkeys . . . . . . . . . . . . .4
Using the call appearance/feature buttons . . . . . . . . . . . . . . . .4
Basic features
Placing a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
To automatically redial an extension that was busy or did not
answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Placing a call on holdand returning to it . . . . . . . . . . . . . . . . . .6
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Setting up a conference call. . . . . . . . . . . . . . . . . . . . . . . . . . . .7
To drop the last party added to a conference call . . . . . . . . . . . . . . . .7
Sending or redirecting your calls . . . . . . . . . . . . . . . . . . . . . . . .8
To send all calls immediately to coverage. . . . . . . . . . . . . . . . . . . . .8
To temporarily redirect all calls to an extension or outside
number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Advanced features
Programming an AD softkey . . . . . . . . . . . . . . . . . . . . . . . . . .10
Programming an AD button . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Programmingan AD personal listitem . . . . . . . . . . . . . . . . . .12
To place a call using an AD list button. . . . . . . . . . . . . . . . . . . . . .13
Programming afeature onto an available button . . . . . . . . . . 14
Answering a call placed to a member of your pickup
group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Answering a call placed to a coworker unable to
answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Answering a redirected call (call coverage) . . . . . . . . . . . . . . 16
Answering a parked call fromany extension . . . . . . . . . . . . . 17
Leaving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
To leave a message after dialing an extension. . . . . . . . . . . . . . . . 18
To leave a message without ringing an extension . . . . . . . . . . . . . . 18
To cancel a Leave Word Calling message. . . . . . . . . . . . . . . . . . . 19
Searching the directory for a name . . . . . . . . . . . . . . . . . . . . 19
Entering a call to make an important announcement. . . . . . . 20
Appendices
Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Call purpose identifiers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Call coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Abbreviated dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3 Your voice terminal
Your voice terminal
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Speaker button: to access the Speaker (lis-
ten-only), Group listening or Speakerphone
feature (listen and talk). Check with your sys-
tem manager to see how your voice terminal is
set. The light next to the button goes on when
the feature is active.
Mute button: to turn off the microphone asso-
ciated with the handset or the built-in speaker-
phone so the other person on the call cannot
hear you. The light next to the button goes on
when the feature is active.
Hold button: to put a call on hold until you can
return to it.
Redial button: to automatically redial the last
number you dialed (outside, extension, trunk
number or feature access code).
Transfer button:
• while off-hook, to transfer a call to another
voice terminal.
Conference button:
• while off-hook, to set up a conference call
of up to 6 people including yourself.
• while on-hook, to test your voice terminal
lights and display.
Note: If the message «EXPORT VERSION» is dis-
played, press the Transfer button while on-hook. If
you experience any difficulty, contact your system
manager.
• while on-hook, to select a ringing pattern for
your voice terminal. Press the button repeat-
edly to cycle through the different patterns.
After 7 seconds of no activity, the current ring
pattern is saved.
Volume control button: to adjust the volume
of the speaker, handset receiver level and
ringer.
Message light: goes on when a message has
been left for you. See your system manager
for instructions on how to get your messages.

Your voice terminal 4
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• The four display control buttons are (from left to right):
- Menu for entering Softkey Mode and accessing the first feature option screen
- Exit for exiting the Softkey Mode and returning to Normal Mode
- Previous and Next for going back and forth through the feature option screens.
• The softkeys located below the display are used along with display control buttons to access
features. If a feature is active, an arrow appears above the feature abbreviation.
The display gives you call-related information for incoming calls. When the call is from a sys-
tem user, the display shows the caller’s name and extension number. When the call is from
outside the system, the display shows the calling party’s number.
Sample feature option screen
In most cases 3 of these buttons are devoted to incoming and outgoing calls (call appear-
ances). The remaining buttons can also be call appearance buttons or they can access addi-
tional features (feature buttons). The features are administered on the call appearance/feature
buttons by your system manager.
Each of these buttons has a red light and a green status light.
The red light tells you this is the line you are using or this is the line you will get when you go
off–hook.
Green status light
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Off Steadily on Flashing Slow Flash Intermittent
Flash
feature button
extension button
call appearance
Off
Idle
Idle
Active
Busy
Busy
—
—
Incoming call
—
—
Held call
Invalid
—
—
Call a
Call b
Call c
Program
AD entry
Sample labelled card
To install the designation card on your termi-
nal, unsnap the plastic cover and lift off.

5 Basic features
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7 Basic features
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9 Basic features
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11 Advanced features
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