Avaya DC-Net 4621 SW User manual

Avaya one-X™ Quick Edition
Release 2.0.0
Telephone User Guide
16-600795
Release 2.0.0
July 2006
Issue 2

© 2006 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Avaya Inc. can
assume no liability for any errors. Changes and corrections to the information
in this document may be incorporated in future releases.
For full legal page information, please see the complete document, Avaya
Legal Page for Software Documentation, Document number 03-600758.
To locate this document on the website, simply go to
http://support.avaya.com/QuickEdition and search for the document number
in the search box.
Documentation disclaimer
Avaya Inc. is not responsible for any modifications, additions, or deletions to
the original published version of this documentation unless such modifications,
additions, or deletions were performed by Avaya. Customer and/or End User
agree to indemnify and hold harmless Avaya, Avaya's agents, servants and
employees against all claims, lawsuits, demands and judgments arising out of,
or in connection with, subsequent modifications, additions or deletions to this
documentation to the extent made by the Customer or End User.
Link disclaimer
Avaya Inc. is not responsible for the contents or reliability of any linked Web
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necessarily endorse the products, services, or information described or offered
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we have no control over the availability of the linked pages.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your sales
agreement to establish the terms of the limited warranty. In addition, Avaya’s
standard warranty language, as well as information regarding support for this
product, while under warranty, is available through the following Web site:
http://support.avaya.com/QuickEdition
Copyright
Except where expressly stated otherwise, the Product is protected by copyright
and other laws respecting proprietary rights. Unauthorized reproduction,
transfer, and or use can be a criminal, as well as a civil, offense under the
applicable law.
Avaya support
Avaya provides a telephone number for you to use to report problems or to ask
questions about your product. The support telephone number
is 1-800-242-2121 in the United States. For additional support telephone
numbers, see the Avaya Web site:
http://support.avaya.com/QuickEdition
Software License
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S
ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL
LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT
http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”).
IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST
RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN
(10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.
Avaya grants End User a license within the scope of the license types
described below. The applicable number of licenses and units of capacity for
which the license is granted will be one (1), unless a different number of
licenses or units of capacity is specified in the Documentation or other
materials available to End User. For purposes of this Software License, the
following capitalized terms shall have the meanings set forth herein:
“Designated Processor” means a single stand-alone computing device.
“Software” means the computer programs in object code, originally licensed by
Avaya and ultimately utilized by End User, whether as stand-alone Products or
pre-installed on hardware. "Product(s)" means the combination of hardware
and Software comprising the Avaya one-X Quick Edition product line.
License Type(s):
(a) Designated System(s) License (DS). End User may install and use each
copy of the Software on only one Designated Processor, unless a different
number of Designated Processors is indicated in the Documentation or other
materials available to End User. Avaya may require the Designated
Processor(s) to be identified by type, serial number, feature key, location or
other specific designation, or to be provided by End User to Avaya through
electronic means established by Avaya specifically for this purpose.
(b) Shrinkwrap License (SR). With respect to Software that contains elements
provided by third party suppliers, End user may install and use the Software in
accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickwrap” license accompanying or
applicable to the Software (“Shrinkwrap License”). The text of the Shrinkwrap
License will be available from Avaya upon End User’s request.
Third-party Components
Certain software programs or portions thereof included in the Product may
contain software distributed under third party agreements (“Third Party
Components”), which may contain terms that expand or limit rights to use
certain portions of the Product (“Third Party Terms”). Information identifying
Third Party Components and the Third Party Terms that apply to them is
available on Avaya’s web site at:
http://support.avaya.com/ThirdPartyLicense/

Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006 3
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Symbolic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Typographic Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
one-X Quick Edition Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 1: Introducing Your Quick Edition IP Telephone. . . . . . . . . . . . . . . . . . . 11
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Telephone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Telephone Buttons and Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Interpreting Ringer and Feedback Tones . . . . . . . . . . . . . . . . . . . . . . . . . 17
Interpreting Display Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Accessing Telephone Applications and Options . . . . . . . . . . . . . . . . . . . . . 19
Call Park-Retrieve Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Directory Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Voicemail Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Call Log Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Accessing Telephone Options using a Web Browser . . . . . . . . . . . . . . 21
Chapter 2: Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Growing Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Important Networking Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Pre-installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Installing the Quick Edition IP Telephone . . . . . . . . . . . . . . . . . . . . . . . . . 26
A Word about Extension Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Chapter 3: Using Your Quick Edition IP Telephone . . . . . . . . . . . . . . . . . . . . . . 35
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Initiating a Call Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Making a Call using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . 36
Making an Announcement using the Paging Feature . . . . . . . . . . . . . . . . . 37
Contents

Contents
4Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Putting a Call on Hold while You Make a Second Call . . . . . . . . . . . . . . . . 38
Putting a Call on Hold while You Answer a Second Call . . . . . . . . . . . . . . . 39
Setting up Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Muting the Active Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Chapter 4: Using the Call Park-Retrieve Application . . . . . . . . . . . . . . . . . . . . . 43
Parking and Retrieving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Chapter 5: Redirecting Calls through Call Forwarding . . . . . . . . . . . . . . . . . . . . 47
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Chapter 6: Using Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Working with Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Adding an Entry to Your Personal Directory . . . . . . . . . . . . . . . . . . . . . . . 52
Viewing Corporate and Personal Directory Entries . . . . . . . . . . . . . . . . . . . . 55
Editing an Entry in Your Personal Directory . . . . . . . . . . . . . . . . . . . . . . . 55
Deleting an Entry from Your Personal Directory . . . . . . . . . . . . . . . . . . . . . 56
Chapter 7: Using the Voicemail Application . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Voicemail Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Retrieving Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Monitoring Incoming Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . 60
Accessing Voicemail Options and Messages from any Telephone . . . . . . . . . . . 60
Chapter 8: Using the Call Log Application. . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Working with the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Making Calls using the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Editing Call Log Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Deleting and Clearing Call Log Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Contents
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006 5
Chapter 9: Setting Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Accessing the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Viewing and Modifying User Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Displaying the User Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Setting Password Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Setting up Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Recording and Managing Personalized Voicemail Greetings . . . . . . . . . . . . 72
Recording Your Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Recording a Personalized Greeting . . . . . . . . . . . . . . . . . . . . . . . . 73
Switching from a Personalized Greeting to the Standard Greeting . . . . . . . 74
Setting Up the Zero-Redirect Feature . . . . . . . . . . . . . . . . . . . . . . . 74
Clearing Call Log Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Editing Your Name in the Corporate Directory . . . . . . . . . . . . . . . . . . . . 77
Choosing a Personalized Ringer Tone . . . . . . . . . . . . . . . . . . . . . . . . . 78
Setting the Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Setting the Contrast Level of the Display Area . . . . . . . . . . . . . . . . . . . . 79
Extending Services to Remote Users through the Teleworker Feature . . . . . . . 79
How the Teleworker Application Works . . . . . . . . . . . . . . . . . . . . . . 80
Configuring the Teleworker Application . . . . . . . . . . . . . . . . . . . . . . 80
Specifying a Teleworker Server Host . . . . . . . . . . . . . . . . . . . . . . . 83
Adding a Teleworker Client to the Network from a Remote Location . . . . . . 84
Enabling/Disabling the Do-Not-Disturb Feature . . . . . . . . . . . . . . . . . . . . . 86
Broadcasting Announcements through Paging . . . . . . . . . . . . . . . . . . . . . 86
Adding and Selecting Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . 87
Making a Call using a Speed Dial Button . . . . . . . . . . . . . . . . . . . . . . . 88
Adding a Speed Dial Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Editing a Speed Dial Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Deleting a Speed Dial Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Viewing Registration Information for Special Features . . . . . . . . . . . . . . . . . 91
Email Notification of Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Web-based System Administration . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Teleworker Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Viewing Network Information about Your Telephone . . . . . . . . . . . . . . . . . . . 94
Chapter 10: Web-based Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Logging in to the Web-based User Options Interface . . . . . . . . . . . . . . . . . . 95
Logging Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Contents
6Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Changing Your User Options and Voicemail Passwords . . . . . . . . . . . . . . . . . 100
Options on the Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Modifying Call-Forwarding Option Settings . . . . . . . . . . . . . . . . . . . . . . 100
Enabling/Disabling the Do-Not-Disturb Feature . . . . . . . . . . . . . . . . . . . 101
Viewing and Modifying Speed Dial Assignments . . . . . . . . . . . . . . . . . . . 102
Options on the Caller’s Log Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Options on the Terminal Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Options on the Voicemail Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Enabling/Disabling the Zero-Redirect Feature . . . . . . . . . . . . . . . . . . . . 104
Selecting the Language of Voicemail Prompts . . . . . . . . . . . . . . . . . . . . 105
Specifying an Email Address to Receive Voicemail Notifications . . . . . . . . . . 105
Playing an Audio File Attachment . . . . . . . . . . . . . . . . . . . . . . . . . 106
Options on the Teleworker Options Page . . . . . . . . . . . . . . . . . . . . . . . . . 107
User Options Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006 7
About This Guide
Overview
This guide covers how to install and use your new Quick Edition IP Telephone. A Quick Edition
IP Telephone is simple to use while offering the latest advances in telephony systems. Your
Quick Edition IP Telephone obtains its operational characteristics from the software and settings
on the Telephone. Updates and new features can be downloaded to your Telephone without
needing to replace the Telephone.
The following sections are included in this chapter:
●Intended Audience
●Issue Date
●How to Use This Document
●Document Organization
●Symbolic Conventions
●Typographic Conventions
●one-X Quick Edition Documentation
Intended Audience
This document is intended for people who use Quick Edition IP Telephones. For information
about how to access system-wide options (for example, to set the system date and time), refer
to the Avaya one-X Quick Edition System Administrator Guide.
Issue Date
This document was issued for the first time in March 2006. Issue 2 of the guide was released in
July 2006 with information related to the following new features:
●personalized ringing (see Choosing a Personalized Ringer Tone on page 78),
●call park/retrieve (see Chapter 4: Using the Call Park-Retrieve Application),

About This Guide
8Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
●Voicemail audio file attachment to email (see Email Notification of Voicemail on page 92),
and
●Teleworker Application (see Extending Services to Remote Users through the Teleworker
Feature on page 79).
How to Use This Document
This guide is organized to help you find topics in a logical manner. Read it from start to finish to
get a complete understanding of how to use your Quick Edition IP Telephone, or use the Table
of Contents or Index to locate information specific to a task or function.
Document Organization
This guide contains the following chapters:
Chapter Description
Chapter 1: Introducing Your Quick Edition IP
Telephone Describes each element on the face of the
Telephone and outlines howto use the buttons
and application softkeys.
Chapter 2: Installation Provides instructions for installing your Quick
Edition IP Telephone.
Chapter 3: Using Your Quick Edition IP
Telephone Describes making calls, receiving calls,
holding calls, setting up call conferences, and
transferring calls.
Chapter 4: Using the Call Park-Retrieve
Application Describes how to park active calls and retrieve
parked calls.
Chapter 5: Redirecting Calls through Call
Forwarding Describes how to forward calls from your
Quick Edition IP Telephone to the Voicemail
Application, another Quick Edition IP
Telephone on your one-X Quick Edition
network, or an external number.
1 of 2

Symbolic Conventions
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006 9
Symbolic Conventions
Note:
Note: This text precedes additional information about a topic.
Tip:
Tip: This symbol highlights the benefits and capabilities of the product or makes you
aware of alternative methods that can help you increase efficiency.
CAUTION:
!
CAUTION: This symbol calls attention to situations that can result in harm to software, loss of
data, or an interruption to service.
Chapter 6: Using Directories Explains how to view and make calls from the
Corporate directory, and how to create and
work with your own personalized list of
frequently called numbers using a Personal
directory.
Chapter 7: Using the Voicemail Application Guides you through retrieving, playing, and
monitoring Voicemail messages. Also
describes how to manage Voicemail
messages and change Voicemail options.
Chapter 8: Using the Call Log Application Describes how to view, delete, and make calls
using Call Logs.
Chapter 9: Setting Telephone Options Explains how to view and specify Telephone
options and user options.
Chapter 10: Web-based Telephone Options Provides an overview of how to view and
change Telephone and user options using a
web browser.
User Options Quick Reference Contains a summary of User Options menu
items, which can be accessed through the
Options ( ) button on your Quick Edition IP
Telephone.
Chapter Description
2 of 2

About This Guide
10 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Typographic Conventions
one-X Quick Edition Documentation
Avaya one-X Quick Edition product documentation and additional documentation is available
online at the following URL:
http://support.avaya.com/QuickEdition
For safety information and a quick reference to installing a G10 PSTN gateway, see the Avaya
one-X Quick Edition G10 PSTN Gateway Quick Installation Guide (Document Number
16-600796).
For complete information about installing a G10 PSTN gateway, see the Avaya one-X Quick
Edition G10 PSTN Gateway Installation Guide (Document Number 16-600793).
For safety information, a quick reference to installing Quick Edition IP Telephones, and
telephone stand/wall-mounting instructions, see the Avaya one-X Quick Edition Telephone
Quick Installation Guide (Document Number 16-600797).
For detailed information about how to install and use a Quick Edition IP Telephone, refer to this
guide, the Avaya one-X Quick Edition Telephone User Guide (Document Number 16-600795).
For information about how to access and modify system-wide options including setting the
system date and time, configuring paging zones, administering user groups, and using the
web-based administration interface, see the Avaya one-X Quick Edition System Administrator
Guide (Document Number 16-600794). The Avaya one-X Quick Edition System Administrator
Guide also contains detailed troubleshooting procedures and procedures for configuring G10
PSTN gateways.
For instructions about how to use the Multisite Provisioning Tool to view and update the system
settings of one or more Avaya one-X Quick Edition networks at once, see the Avaya one-X
Quick Edition Multisite Provisioning Tool Guide (Document Number 16-601088).
Convention Description
Document Underlined text indicates a section or subsection in this document
containing additional information about a topic.
"Section" Text enclosed in double-quotation marks indicates a reference to a
specific chapter or section of another document.
Italics Italic text indicates the title of another document.
User Options Words shown in bold represent literal elements of the user interfaces.

Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006 11
Chapter 1: Introducing Your Quick Edition
IP Telephone
Introduction
This chapter introduces you to the layout of the Quick Edition IP Telephone. It provides a
description of the main buttons, softkeys, features, and applications, and provides basic
instructions for navigating the display. To start using the basic features of your Telephone right
away, see Chapter 3: Using Your Quick Edition IP Telephone.
The following sections are included in this chapter:
●Telephone Features
●Telephone Buttons and Softkeys
●Interpreting Ringer and Feedback Tones
●Interpreting Display Icons
●Accessing Telephone Applications and Options
Telephone Features
The Avaya one-X Quick Edition system offers a low-cost, server-less Peer-to-Peer (P2P)
telephony solution for small and medium sized businesses. By eliminating the need for
traditional PBX hardware, the one-X Quick Edition system enables small businesses and
branch offices to enjoy significant savings. Users simply plug the ready-to-use Telephones into
their Local Area Network (LAN), and the system configures itself—all of the Telephones
connected to the same network participate in traffic routing, call handling, and other
network-related processes automatically. As an option, a one-X Quick Edition network can be
equipped with a G10 PSTN gateway to enable access to traditional telephony systems.
Avaya one-X Quick Edition software is embedded in each Quick Edition IP Telephone. By
placing the intelligence in the Telephone and eliminating additional hardware such as call
processing and application servers, installation is simple and start-up costs are minimal.

Chapter 1: Introducing Your Quick Edition IP Telephone
12 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
The embedded software includes the most frequently used telephony features and applications,
including call park-retrieve, voicemail, call conferencing, and an auto-attendant. All you have to
do to install your Telephone is plug it into the same data network used by your Personal
Computers (PCs). All Quick Edition IP Telephones connected to the same one-X Quick Edition
network communicate with each other and initialize a completely operational one-X Quick
Edition system automatically within minutes.
Each Quick Edition IP Telephone has its own software and system backup data, so if one
Telephone fails the others continue to work, providing embedded fail-over and business
continuity. For example, if one of your Quick Edition IP Telephones is broken or disconnected
from the network temporarily, incoming calls continue to be forwarded according to the
Telephone’s call-forwarding rules, and you can collect Voicemail messages from any touch tone
telephone that has access to the one-X Quick Edition network.
Figure 1 shows the face of an Avaya one-X Quick Edition 4621 SW IP Telephone. The diagram
contains numbered “callouts” which identify the features, softkeys, and buttons. If you are
viewing this guide online, you can click any callout to jump to a corresponding description.
Table 1 summarizes the function of each feature and button. For information about the softkeys
and advanced applications included with your Quick Edition IP Telephone, browse through the
remainder of this chapter.
The LCD display area is centered between two vertical banks of Line/Feature buttons. The Line/
Feature buttons, softkeys immediately below the display area, and buttons on the face of the
Telephone provide access to powerful capabilities. In addition, a 4621 SW IP Telephone has an
adjustable stand that moves to optimize your viewing position by means of the button on the top
middle of the Telephone (at the back).

Telephone Features
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006 13
Figure 1: The Avaya one-X Quick Edition 4621 SW IP Telephone
Note:
Note: The Avaya one-X Quick Edition 4610 SW IP Telephone has similar features,
softkeys, and buttons.
11
12
13
14
15
10
8
9
3
5
4
7
1
2
18
20
19
21
17
16
6
4
3

Chapter 1: Introducing Your Quick Edition IP Telephone
14 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Table 1: Quick Edition IP Telephone Feature/Button Descriptions
Callout Feature/
Button Description
1 Message
Waiting
Indicator
When flashing, indicates that you have a Voicemail message waiting.
2Display
Area The information shown varies according to the application/function currently active. When the Telephone is idle, the top line displays
your extension number and the current date and time. When
someone is calling you, the name and extension number of that
person is displayed1. The display area has a certain number of
lines—pressing the Page Right or Page Left ( ) button may display
additional information. The bottom line shows softkey labels for the
current application.
3 Line/
Feature Line/Feature buttons provide a way to initiate and select calls. When no calls are being processed, any Line/Feature button may assume
application-specific functionality.
A 4610 SW IP Telephone has six Line/Feature buttons, and a 4621
SW IP Telephone has 12 Line/Feature buttons. However, the number
of active calls that a Telephone can handle simultaneously is limited
to three for 4610 SW IP Telephones, and four for 4621 SW IP
Telephones.
If you have a 4621 SW IP Telephone, use the four Line/Feature
buttons closest to the top of each vertical bank to initiate and select
calls. The Idle icon (see Interpreting Display Icons on page 18)
shows which Line/Feature buttons you can use.
4Softkeys Navigate within or start application-specific actions, such as retrieve
a parked call, view the call log, access your Personal directory or the
Corporate directory, or access voicemail messages.
If you have a 4621 SW IP Telephone, additional softkeys provide
direct access to do-not-disturb and call-forwarding functions.
5 Phone/Exit Exits the current menu and normalizes the display.
6Options Displays the Main menu for accessing application options.
7 Page Left/
Page Right When the display area has more than one page of information to display, these buttons shift the display from one page to the previous
or next page, respectively.
8Speaker
Indicator Lights steadily when the speakerphone is active.
9 Speaker Activates the speakerphone.
1 of 2

Telephone Features
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006 15
10 Headset
Indicator Lights steadily when the headset is active.
11 Headset With a headset connected, changes audio control from the handset
or speakerphone to the headset.2
12 Mute
Indicator Lights steadily when the handset, headset or speakerphone is muted.
13 Mute Turns off the active speakerphone, handset, or headset microphone,
to prevent the parties who have active connections to your
Telephone from hearing you.
14 Volume
Control
Adjusts the handset, speakerphone, headset, or ringer volume,
depending on which item is in use. When you increase or decrease
the volume, the display area indicates the volume level. The volume
setting is returned to the default setting automatically after the
Telephone has been idle for 30 seconds.
15 Headset
Jack Provides a port on the bottom rear of the Telephone for connecting a headset.2
16 Hold Red button used to place a call on hold.
17 Transfer Transfers a call to another Telephone.
18 Conference Sets up conference calls with more than one other person.
19 Drop Ends a conference call (drops all parties).
20 Redial Displays a list of all of the dialed numbers recorded in the Call Log.
21 Dialpad Standard 12-button numeric dialpad for dialing telephone numbers.
1. Caller ID information usually arrives between the first and second ring. Let the Telephone ring at least once
before answering. If external callers are not identified on the display, make sure you subscribe to "Caller ID"
services from your local telephone company. "Caller ID" services may have different names in your
area—contact your local telephone company for details.
2. The headset jack is compatible with a large number of headsets, the recommended M12LUCM modular
base unit, or the HIP-1 headset adapter. Noise canceling headsets are recommended.
Table 1: Quick Edition IP Telephone Feature/Button Descriptions (continued)
Callout Feature/
Button Description
2 of 2

Chapter 1: Introducing Your Quick Edition IP Telephone
16 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Telephone Buttons and Softkeys
Your Quick Edition IP Telephone has Feature buttons, Line/Feature buttons, and softkeys to
help you operate the Telephone and work with its applications. While reviewing this section, see
Figure 1: The Avaya one-X Quick Edition 4621 SW IP Telephone on page 13.
The Feature buttons are located on the face of the Telephone. An icon is printed on each button
to indicate the function of the button. To activate the feature associated with a telephone button,
press the button:
●Options ( )
●Hold ( )
●Transfer ( )
●Conference ( )
●Drop ( )
●Redial ( )
●Phone/Exit ( )
●Speaker ( )
●Headset ( )
●Mute ( )
The Page Left and Page Right ( ) buttons between the Phone/Exit and Options buttons are
also considered Feature buttons. Use the Page Right button to move forward and the Page Left
button to move backward through the display area when more than one page of menu items is
available for display.
Line/Feature ( ) buttons are presented in vertical columns on both sides of the display area.
These buttons are associated with call appearances and other call-related features. Line/
Feature buttons may also serve as application-specific buttons in the Call Log or other
applications. For example, pressing a Line/Feature button in the Call Log Application selects the
corresponding entry.
There are four application softkeys ( ) immediately below the display area. The functions of
these softkeys change, depending on the current status of the Telephone—softkeys reflect the
options available to you within the context of the selected application. For example, if you are
listening to a Voicemail message, the softkeys reflect the options available to you for processing
the Voicemail message. Softkey labels are displayed in the display area above the softkeys,
and they indicate the current function of each softkey. For more information about each
application, see Accessing Telephone Applications and Options on page 19.
Note:
Note: If you have a 4621 SW IP Telephone, the Line/Feature ( ) buttons at the bottom
of each vertical bank provide direct access to the do-not-disturb function and the
call-forwarding function.

Interpreting Ringer and Feedback Tones
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006 17
Interpreting Ringer and Feedback Tones
As you become more familiar with your Telephone, you will recognize the various tones that you
hear for incoming calls, or while using the handset or headset. Ringer tones accompany an
incoming call and are heard through the speakerphone. Feedback tones may be heard through
the handset, headset, or speakerphone.
The following table provides an overview of ringer tones.
Note:
Note: You can choose a personalized ringer tone for your Telephone. For more
information about the available choices, see Choosing a Personalized Ringer
Tone on page 78.
The following table provides an overview of feedback tones.
Ringer Tones Meaning
1 Ring -------- Call from another extension or the Public
Switched Telephone Network (PSTN).
Feedback Tones Meaning
Busy --- --- ---
A low-pitched, rapid tone repeated 60 times
per minute.
The dialed number is in use.
On Hold (ring-ping) - -
A short, intermittent, high-pitched tone. Your call has been placed on hold.
Dial ---------
Continuous dial tone. Dialing can begin.
Reorder -- -- -- -- -- --
Fast busy tone repeated each half-second. All PSTN lines connected to a G10 PSTN gateway are busy.
Ringback ---- ---- ---- ----
A low-pitched tone repeated 15 times per
minute.
The dialed number is ringing.
Call Park Alert (ring-ping) - -
A short, intermittent, high-pitched tone. A call has been parked and needs to be retrieved.

Chapter 1: Introducing Your Quick Edition IP Telephone
18 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Interpreting Display Icons
As you become more familiar with your Telephone, you will recognize the icons on display in the
display area. These icons are associated with the state of a call. The following table provides an
overview of the most commonly seen icons.
Icon Meaning
Idle. The associated Line/Feature ( ) button can be pressed
to initiate a call.
Engaged. User actions are applied to the call.
HELD On Hold. The connected call has been placed on hold.
Ringing. A call has been forwarded to your phone.
Voicemail. The Voicemail Application is handling the call.
Parked. A call has been parked and is waiting to be retrieved.
In Conference. The call is engaged in a conference call.

Accessing Telephone Applications and Options
Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006 19
Accessing Telephone Applications and Options
Your Quick Edition IP Telephone provides direct access to a number of telephone applications
and other functions through softkeys:
If you have a 4621 SW IP Telephone, the Line/Feature ( ) buttons at the bottom of each
vertical bank provide direct access to the do-not-disturb function (DND softkey) and the Call Log
application (Log softkey).
The Options button ( ) beneath and to the right of the VMail softkey provides access to
user-specific options and system-wide options.
Note:
Note: Some option settings can be viewed and modified using a web browser (see
Accessing Telephone Options using a Web Browser on page 21).
For general information about these telephone applications and the options you can configure,
see the following sections:
●Enabling/Disabling the Do-Not-Disturb Feature on page 86
●Call Park-Retrieve Application on page 20
●Redirecting Calls through Call Forwarding on page 47
●Directory Application on page 20
●Voicemail Application on page 20
●Call Log Application on page 21
●Telephone Options on page 21
Application/Function Softkey Label
Retrieve a parked call. Retrv
Call forwarding CFwd
Directory Dir
Voicemail VMail

Chapter 1: Introducing Your Quick Edition IP Telephone
20 Avaya one-X Quick Edition Release 2.0.0 Telephone User Guide July 2006
Call Park-Retrieve Application
The Call Park-Retrieve Application (Retrv softkey) lets you put the active call on hold in a
special way so that the call can be retrieved from any other Quick Edition IP Telephone in the
one-X Quick Edition network. You can:
●park the active call,
●if required, use the paging feature to alert someone else to take the call, and
●continue the conversation using a different Quick Edition IP Telephone.
Chapter 4: Using the Call Park-Retrieve Application describes how to park active calls and
retrieve parked calls.
Directory Application
Directories contain records of names and telephone numbers. If groups have been configured
through system options in the web-based administration interface, group names and extensions
may also be displayed in a directory. You can use the entries in your Personal directory or the
Corporate directory to dial outgoing calls quickly. These records can be accessed through the
Directory Application (Dir softkey).
Initially, the Personal directory is empty. You can add records manually, or add existing records
from the Call Log to the Personal directory.
The Corporate directory is maintained automatically. It contains up-to-date contact information
for every Quick Edition IP Telephone making up the one-X Quick Edition network.
To view and select entries from the Corporate directory or work with your Personal directory,
see Chapter 6: Using Directories.
Voicemail Application
Use the Voicemail Application (VMail softkey) to view a list of messages, and play, copy, or
delete messages. You have the option to save caller records to your Personal directory or a
Speed Dial button.
You can configure email-notification-of-voicemail settings through system options in the
web-based administration interface. For more information, see the Avaya one-X Quick Edition
System Administrator Guide.
Chapter 7: Using the Voicemail Application covers the basic Voicemail functions.