Avaya E129 Installation and operating instructions

Using Avaya E129 SIP Deskphone
Release 1.1
Issue 1
March 2015

© 2015 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts have been made to ensure that the
information in this document is complete and accurate at the time of
printing, Avaya assumes no liability for any errors. Avaya reserves
the right to make changes and corrections to the information in this
document without the obligation to notify any person or organization
of such changes.
Documentation disclaimer
“Documentation” means information published by Avaya in varying
mediums which may include product information, operating
instructions and performance specifications that Avaya may generally
make available to users of its products and Hosted Services.
Documentation does not include marketing materials. Avaya shall not
be responsible for any modifications, additions, or deletions to the
original published version of documentation unless such
modifications, additions, or deletions were performed by Avaya. End
User agrees to indemnify and hold harmless Avaya, Avaya's agents,
servants and employees against all claims, lawsuits, demands and
judgments arising out of, or in connection with, subsequent
modifications, additions or deletions to this documentation, to the
extent made by End User.
Link disclaimer
Avaya is not responsible for the contents or reliability of any linked
websites referenced within this site or documentation provided by
Avaya. Avaya is not responsible for the accuracy of any information,
statement or content provided on these sites and does not
necessarily endorse the products, services, or information described
or offered within them. Avaya does not guarantee that these links will
work all the time and has no control over the availability of the linked
pages.
Warranty
Avaya provides a limited warranty on Avaya hardware and software.
Refer to your sales agreement to establish the terms of the limited
warranty. In addition, Avaya’s standard warranty language, as well as
information regarding support for this product while under warranty is
available to Avaya customers and other parties through the Avaya
Support website: http://support.avaya.com or such successor site as
designated by Avaya. Please note that if You acquired the product(s)
from an authorized Avaya Channel Partner outside of the United
States and Canada, the warranty is provided to You by said Avaya
Channel Partner and not by Avaya.
Licenses
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO OR
SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, ARE
APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR
INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC.,
ANY AVAYA AFFILIATE, OR AN AVAYA CHANNEL PARTNER (AS
APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH
AVAYA OR AN AVAYA CHANNEL PARTNER. UNLESS
OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES
NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS
OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA
AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU
AND ANYONE ELSE USING OR SELLING THE SOFTWARE
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM
YOU ARE INSTALLING, DOWNLOADING OR USING THE
SOFTWARE (HEREINAFTER REFERRED TO
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
THESE TERMS AND CONDITIONS AND CREATE A BINDING
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).
Avaya grants You a license within the scope of the license types
described below, with the exception of Heritage Nortel Software, for
which the scope of the license is detailed below. Where the order
documentation does not expressly identify a license type, the
applicable license will be a Designated System License. The
applicable number of licenses and units of capacity for which the
license is granted will be one (1), unless a different number of
licenses or units of capacity is specified in the documentation or other
materials available to You. “Software” means computer programs in
object code, provided by Avaya or an Avaya Channel Partner,
whether as stand-alone products, pre-installed on hardware products,
and any upgrades, updates, patches, bug fixes, or modified versions
thereto. “Designated Processor” means a single stand-alone
computing device. “Server” means a Designated Processor that
hosts a software application to be accessed by multiple users.
“Instance” means a single copy of the Software executing at a
particular time: (i) on one physical machine; or (ii) on one deployed
software virtual machine (“VM”) or similar deployment.
License types
Designated System(s) License (DS). End User may install and use
each copy or an Instance of the Software only on a number of
Designated Processors up to the number indicated in the order.
Avaya may require the Designated Processor(s) to be identified in
the order by type, serial number, feature key, Instance, location or
other specific designation, or to be provided by End User to Avaya
through electronic means established by Avaya specifically for this
purpose.
Shrinkwrap License (SR). You may install and use the Software in
accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickthrough” license
accompanying or applicable to the Software (“Shrinkwrap License”).
Copyright
Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation, Software, Hosted Service,
or hardware provided by Avaya. All content on this site, the
documentation, Hosted Service, and the product provided by Avaya
including the selection, arrangement and design of the content is
owned either by Avaya or its licensors and is protected by copyright
and other intellectual property laws including the sui generis rights
relating to the protection of databases. You may not modify, copy,
reproduce, republish, upload, post, transmit or distribute in any way
any content, in whole or in part, including any code and software
unless expressly authorized by Avaya. Unauthorized reproduction,
transmission, dissemination, storage, and or use without the express
written consent of Avaya can be a criminal, as well as a civil offense
under the applicable law.
Third Party Components
“Third Party Components” mean certain software programs or
portions thereof included in the Software or Hosted Service may
contain software (including open source software) distributed under
third party agreements (“Third Party Components”), which contain
terms regarding the rights to use certain portions of the Software
(“Third Party Terms”). As required, information regarding distributed
Linux OS source code (for those products that have distributed Linux
OS source code) and identifying the copyright holders of the Third
Party Components and the Third Party Terms that apply is available
in the products, Documentation or on Avaya’s website at: http://
support.avaya.com/Copyright or such successor site as designated
by Avaya. You agree to the Third Party Terms for any such Third
Party Components.
Preventing Toll Fraud
“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.
Avaya Toll Fraud intervention
If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website: http://support.avaya.com or such
successor site as designated by Avaya. Suspected security
vulnerabilities with Avaya products should be reported to Avaya by
sending mail to: [email protected].

Trademarks
The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, or other third parties. Users are not permitted to use such
Marks without prior written consent from Avaya or such third party
which may own the Mark. Nothing contained in this site, the
Documentation, Hosted Service(s) and product(s) should be
construed as granting, by implication, estoppel, or otherwise, any
license or right in and to the Marks without the express written
permission of Avaya or the applicable third party.
Avaya is a registered trademark of Avaya Inc.
All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.
Downloading Documentation
For the most current versions of Documentation, see the Avaya
Support website: http://support.avaya.com, or such successor site as
designated by Avaya.
Contact Avaya Support
See the Avaya Support website: http://support.avaya.com for product
or Hosted Service notices and articles, or to report a problem with
your Avaya product or Hosted Service. For a list of support telephone
numbers and contact addresses, go to the Avaya Support website:
http://support.avaya.com (or such successor site as designated by
Avaya), scroll to the bottom of the page, and select Contact Avaya
Support.
Federal Communications Commission (FCC) Interference
Statement
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
FCC Caution: Any changes or modifications not expressly approved
by the party responsible for compliance could void the user's
authority to operate this equipment.
FCC/Industry Canada Radiation Exposure Statement
This device complies with the FCC's and Industry Canada's RF
radiation exposure limits set forth for the general population
(uncontrolled environment) and must not be co-located or operated in
conjunction with any other antenna or transmitter.
US/Canada
Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment
complies with the CE Marking requirements.
Canada
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
Australia Warning
The handset receiver contains magnetic devices that can attract
small metallic objects. Care should be taken to avoid personal injury.
EU Countries
This device complies with the essential requirements and other
relevant provisions of Directive 1999/5/EC. A copy of the Declaration
may be obtained from http://support.avaya.com or Avaya Inc., 211
Mt. Airy Road, Basking Ridge, NJ 07920 USA.
Japan VCCI-Class B statement
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
DenAn Power Cord Regulatory Notice for Japan
Warning
The handset receiver contains magnetic devices that can attract
small metallic objects. Care should be taken to avoid personal injury.
The service related to human safety is not allowed because this
device may have the possibility of radio interference.
Power over Ethernet (PoE) warning
This equipment must be connected to PoE networks without routing
to the outside plant.

Contents
Chapter 1: Introduction............................................................................................................ 7
Purpose.................................................................................................................................. 7
Intended audience................................................................................................................... 7
Support.................................................................................................................................. 7
Related resources................................................................................................................... 7
Documentation.................................................................................................................. 7
Avaya Mentor Videos......................................................................................................... 8
Chapter 2: Getting started........................................................................................................ 9
Feature description.................................................................................................................. 9
Connection ports................................................................................................................... 10
Deskphone stand.................................................................................................................. 10
Attaching the stand.......................................................................................................... 11
Detaching the stand......................................................................................................... 11
Button layout......................................................................................................................... 12
Icons.................................................................................................................................... 13
Logging in to the deskphone.................................................................................................. 13
Logging out of the deskphone................................................................................................ 14
Locking the deskphone.......................................................................................................... 14
Unlocking the deskphone....................................................................................................... 14
Chapter 3: Outgoing calls...................................................................................................... 15
Making a call......................................................................................................................... 15
Moving between calls............................................................................................................ 15
Making a call using on-hook dialing......................................................................................... 15
Making a call when on another call......................................................................................... 16
Making a call using the phone book........................................................................................ 16
Making a call using the LDAP directory................................................................................... 16
Making a call using the call history.......................................................................................... 17
Redialing the last dialed number............................................................................................. 17
Making a call using off-hook autodialing.................................................................................. 18
Making an emergency call...................................................................................................... 18
Chapter 4: Incoming calls...................................................................................................... 19
Answering a call.................................................................................................................... 19
Rejecting a call...................................................................................................................... 19
Answering a call when on another call..................................................................................... 19
Making a blind call transfer..................................................................................................... 20
Making an attended call transfer............................................................................................. 20
Chapter 5: Call Forward......................................................................................................... 22
Activating Call Forward.......................................................................................................... 22
Deactivating Call Forward...................................................................................................... 23
4 Using Avaya E129 SIP Deskphone March 2015
Comments? [email protected]

Chapter 6: Conference calls.................................................................................................. 24
Starting a conference............................................................................................................. 24
Starting a conference by joining two calls................................................................................ 24
Putting a conference on hold.................................................................................................. 25
Resuming a conference on hold............................................................................................. 25
Splitting a conference............................................................................................................ 25
Ending a conference.............................................................................................................. 25
Chapter 7: Call-related features............................................................................................. 27
Muting a call......................................................................................................................... 27
Unmuting a call..................................................................................................................... 27
Putting a call on hold............................................................................................................. 28
Resuming a call on hold......................................................................................................... 28
Chapter 8: Call history............................................................................................................ 29
Viewing the call history.......................................................................................................... 29
Deleting an entry from the call history..................................................................................... 29
Deleting all entries of a specific call type................................................................................. 30
Deleting all entries from the call history................................................................................... 30
Chapter 9: Voice mail............................................................................................................. 31
Retrieving a voice mail........................................................................................................... 31
Chapter 10: Contacts.............................................................................................................. 32
Adding a contact................................................................................................................... 32
Contact field descriptions....................................................................................................... 33
Adding a contact from the LDAP directory............................................................................... 33
Adding a contact from the call history...................................................................................... 34
Editing contact details............................................................................................................ 34
Searching a contact............................................................................................................... 35
Deleting a contact.................................................................................................................. 35
Deleting all contacts.............................................................................................................. 36
Adding a group...................................................................................................................... 36
Editing a group...................................................................................................................... 36
Deleting a group.................................................................................................................... 37
Chapter 11: Deskphone customization................................................................................. 38
Enabling Do Not Disturb......................................................................................................... 38
Disabling Do Not Disturb........................................................................................................ 39
Setting a ring tone................................................................................................................. 39
Setting the ring tone volume................................................................................................... 39
Setting the screen contrast..................................................................................................... 40
Setting a display language..................................................................................................... 40
Setting the date and time....................................................................................................... 40
Chapter 12: Deskphone diagnostics..................................................................................... 41
Performing audio check......................................................................................................... 41
Checking deskphone keys..................................................................................................... 41
Contents
March 2015 Using Avaya E129 SIP Deskphone 5
Comments? [email protected]

Checking deskphone dial pad................................................................................................. 42
Contents
6 Using Avaya E129 SIP Deskphone March 2015
Comments? [email protected]

Chapter 1: Introduction
Purpose
This document describes how to use Avaya E129 SIP Deskphone features in Avaya Aura®
Communication Manager and IP Office environments.
Intended audience
This document is intended for people who want to learn how to use product features and
capabilities.
Support
Go to the Avaya Support website at http://support.avaya.com for the most up-to-date
documentation, product notices, and knowledge articles. You can also search for release notes,
downloads, and resolutions to issues. Use the online service request system to create a service
request. Chat with live agents to get answers to questions, or request an agent to connect you to a
support team if an issue requires additional expertise.
Related resources
Documentation
Document
number
Title Use this document to: Audience
Using
Table continues…
March 2015 Using Avaya E129 SIP Deskphone 7
Comments? [email protected]

Document
number
Title Use this document to: Audience
16–604369 Administering Avaya E129
SIP Deskphone
Administer configurations and
settings for Avaya E129 SIP
Deskphone.
Users and
administrators
16–604373 Avaya E129 SIP Deskphone
Quick Reference
See frequently used tasks. Users and
administrators
Implementing
16–604370 Installing and Maintaining
Avaya E129 SIP Deskphone
See the installation and upgrade
procedures for Avaya E129 SIP
Deskphone.
Administrators and
network engineers
Avaya Mentor Videos
Viewing Avaya Mentor videos
Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya
products.
About this task
Videos are available on the Avaya Support website, listed under the video document type, and on
the Avaya-run channel on YouTube.
Procedure
• To find videos on the Avaya Support website, go to http://support.avaya.com and perform one
of the following actions:
- In Search, type Avaya Mentor Videos to see a list of the available videos.
- In Search, type the product name. On the Search Results page, select Video in the
Content Type column on the left.
• To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and
perform one of the following actions:
- Enter a key word or key words in the Search Channel to search for a specific product or
topic.
- Scroll down Playlists, and click the name of a topic to see the available list of videos posted
on the website.
Note:
Videos are not available for all products.
Introduction
8 Using Avaya E129 SIP Deskphone March 2015
Comments? [email protected]

Chapter 2: Getting started
Feature description
Avaya E129 SIP Deskphone is a SIP-based IP phone that small-to-medium businesses can use for
communication.
Physical specifications
• Two call appearances
• A 128 x 40 graphical LCD
• Three softkeys
• Dual network ports with integrated Power over Ethernet (PoE)
• Electronic Hook Switch (EHS) with a Plantronics headset
Feature specifications
• Call forwarding
• Call transferring
• Three-way conferencing
• Voice mail
• Deskphone customization
• Do not Disturb
March 2015 Using Avaya E129 SIP Deskphone 9
Comments? [email protected]

Connection ports
Figure 1: Connection ports at the back of the deskphone
Number Port name Description
1 PC A 10/100–Mbps RJ45 port to connect to a personal computer or a
mobile computer
2 LAN A 10/100–Mbps RJ45 port to connect to PoE-supported Ethernet
3 Power A 5–V DC port to connect to the power supply
4 Handset An RJ9 port to connect the handset
5 Headset An EHS-suported RJ9 port to connect to a Plantronics headset
Deskphone stand
You can either wall mount your deskphone or attach the stand that Avaya provides.
The stand includes four hooks that fit into four slots in the rear of the deskphone.
Getting started
10 Using Avaya E129 SIP Deskphone March 2015
Comments? [email protected]

Hooks
Attaching the stand
Procedure
1. Hold the stand with the arrows facing down and towards the side of the LAN and PC ports.
2. Insert the hooks on the side that does not have arrow marks into the upper two slots.
3. On the arrow-marked side, press the hooks and push down into the lower two slots.
The stand fits into the back of the deskphone.
Detaching the stand
Procedure
On the arrow-marked side, press the hooks, and pull up from the lower two slots.
The hooks in the upper two slots detach simultaneously.
Deskphone stand
March 2015 Using Avaya E129 SIP Deskphone 11
Comments? [email protected]

Button layout
Number Button name Description
1 Softkeys Display screen-specific commands.
2 Phonebook Displays the contacts list.
3 Transfer Transfers the call to the selected number.
4 Mute Mutes and unmutes the microphone.
5 Speaker Activates and deactivates the speakerphone.
6 Volume Increases and decreases the volume.
7 Call Dials the number that you enter.
8 Flash Puts the current call on hold and brings up the second line for dialing
or answering the second call.
9 Conference Starts the conference.
10 Message Dials the voice mail server.
Table continues…
Getting started
12 Using Avaya E129 SIP Deskphone March 2015
Comments? [email protected]

Number Button name Description
11 Up, Down, Right,
and Left navigation
keys
Navigates between various menu options.
You can use the Left navigation key to perform the back function that
takes you one level up the menu options.
12 Menu Displays the menu or selects the highlighted option.
13 Message Waiting
Indicator
Turns red if you get a voice mail.
Icons
Icon Name Description
Not registered The deskphone is not registered to the SIP server.
Registered The deskphone is registered to the SIP server.
Handset The handset is off-hook.
Speaker The speaker is enabled.
Headset The headset is enabled.
Do not disturb The Do Not Disturb feature is enabled.
Call forward The Call Forward feature is enabled.
Mute The deskphone is on mute.
SRTP The deskphone is using Secure Real-time Transport Protocol (SRTP ).
Logging in to the deskphone
Procedure
1. In the Username field, enter the extension number.
2. Press the OK softkey.
3. In the Password field, enter the password.
4. Press the OK softkey.
Icons
March 2015 Using Avaya E129 SIP Deskphone 13
Comments? [email protected]

Result
The deskphone logs in and displays the idle screen.
Logging out of the deskphone
About this task
The deskphone does not forward calls in the logged out state even if you enabled the call forwarding
feature. Instead, you can lock the deskphone. The deskphone continues to forward calls in the
locked state.
Procedure
1. Press Menu > LogOut.
2. Press the OK softkey when the deskphone prompts for confirmation.
Locking the deskphone
Before you begin
Ensure that the administrator enabled the feature for your deskphone.
About this task
Lock the deskphone if you are moving away from your desk and do not want anyone to use the
deskphone in your absence. The emergency dialing feature is unavailable if the deskphone is
locked.
Procedure
Press the star (*) key for 4 seconds.
Result
The deskphone displays the message Keypad is locked.
Unlocking the deskphone
Procedure
1. Press the star (*) key for four seconds.
The deskphone displays the Password field.
2. Enter the password to unlock the deskphone.
Getting started
14 Using Avaya E129 SIP Deskphone March 2015
Comments? [email protected]

Chapter 3: Outgoing calls
Making a call
Procedure
1. Perform one of the following actions:
• Lift the handset.
•Press Speaker.
• Press the Headset softkey.
2. Enter the phone number.
3. Press Call.
Moving between calls
Before you begin
You must be on two calls simultaneously.
Procedure
1. Press Flash.
Your deskphone puts the current call on hold and resumes the other call.
2. To return to the previous call, press Flash again.
Making a call using on-hook dialing
Procedure
1. Enter the phone number.
2. Perform one of the following actions:
• Lift the handset.
•Press Speaker.
March 2015 Using Avaya E129 SIP Deskphone 15
Comments? [email protected]

• Press the Headset softkey.
•Press Call.
Making a call when on another call
About this task
Use the following procedure to make another call when you are already on an active call. You can
make only two calls simultaneously.
Procedure
1. Press Flash.
2. Enter the phone number.
3. Press Call.
Making a call using the phone book
Before you begin
You must have at least one entry in the phone book.
Procedure
1. Perform one of the following actions:
•To select a contact from the phone book, press Phonebook > Local Phonebook.
•To select a contact from a group, press Phonebook > Local Group, and then select
the required group.
2. Select the required contact.
3. Press Call.
Making a call using the LDAP directory
About this task
Use the following procedure to make a call to a contact listed in the LDAP directory. Do not change
the LDAP configurations as only your administrator can configure the LDAP settings.
Outgoing calls
16 Using Avaya E129 SIP Deskphone March 2015
Comments? [email protected]

Procedure
1. Press Menu > LDAP Directory > Search.
2. Enter the string or the number that you want to search.
3. Press the OK softkey.
The deskphone displays all matching contacts.
4. Scroll and select the required contact.
5. Press the Edit and Dial softkey.
6. Edit the number if required, else press the OK softkey.
Making a call using the call history
Procedure
1. Press Menu > Call History.
2. Select from the following call types:
•Answered Calls
•Dialed Calls
•Missed Calls
•Transferred Calls
3. Select the required number.
4. Press Call.
Redialing the last dialed number
Procedure
1. Perform one of the following actions:
• Lift the handset.
•Press Speaker.
• Press the Headset softkey.
2. Press Call.
Result
The deskphone dials the last dialed number.
Making a call using the call history
March 2015 Using Avaya E129 SIP Deskphone 17
Comments? [email protected]

Making a call using off-hook autodialing
Before you begin
Ensure that your administrator configured an autodial number for your deskphone.
About this task
Use the following procedure when you want the deskphone to call a preconfigured autodial number
as soon as you lift the handset. You can make a frequently dialed number the autodial number. To
call other numbers, use on-hook dialing.
Procedure
Perform one of the following actions:
• Lift the handset.
•Press Speaker.
• Press the Headset softkey.
Result
The deskphone dials the number that your administrator configured as the autodial number.
Making an emergency call
About this task
Use the following procedure to dial an emergency number. The emergency dialing feature is
unavailable if the deskphone is locked or in an unregistered state.
Procedure
1. Perform one of the following actions:
• Lift the handset.
•Press Speaker.
• Press the Headset softkey.
2. Press the emergency softkey.
Result
The deskphone automatically dials the pre-configured emergency number.
Outgoing calls
18 Using Avaya E129 SIP Deskphone March 2015
Comments? [email protected]

Chapter 4: Incoming calls
Answering a call
Procedure
Perform one of the following actions:
• Lift the handset.
•Press Speaker.
• Press the Headset softkey.
• Press the Answer sofkey
Rejecting a call
Procedure
Press the Reject softkey when you get an incoming call.
If the administrator configured call redirection, the deskphone redirects the call to the redirection
number. Otherwise, the deskphone drops the incoming call.
Answering a call when on another call
About this task
If you get another call while you are on a call, the deskphone plays a call waiting tone and displays
the call on the phone screen.
Procedure
Perform one of the following actions:
•Press Flash.
• Press the Answer softkey.
Result
The deskphone puts the first call on hold and moves to the second call.
March 2015 Using Avaya E129 SIP Deskphone 19
Comments? [email protected]

Making a blind call transfer
Before you begin
You must answer the call before transferring the call to another deskphone.
About this task
A blind transfer is when you transfer an active call to another deskphone without announcing the call
transfer. The deskphone to which you transfer the call displays your phone number instead of the
transferred call phone number.
Procedure
1. Press Transfer.
2. Perform one of the following tasks:
• Enter the number to which you want to transfer the call.
• Select the number from the phone book.
3. Press Call.
4. To complete the transfer, put back the handset.
Result
Your deskphone transfers the call to the selected number.
Making an attended call transfer
Before you begin
• Ensure that the administrator enabled the Auto- Attended Transfer feature for your deskphone.
• Answer the call before transferring the call.
About this task
An attended transfer is when you transfer an active call to another phone number after announcing
the call transfer.
Procedure
1. While on a first call, press Transfer.
2. Enter the number to which you want to transfer the call.
3. Press Call.
The second deskphone starts ringing. You can stop the ringing and end the transfer by
pressing the Split softkey.
Incoming calls
20 Using Avaya E129 SIP Deskphone March 2015
Comments? [email protected]