Avaya IP Office 4602 User manual

4602/4602SW IP Telephone
User Guide
555-233-780
Issue 3
April 2006

Issue 3 April 2006 3
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Intended Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Issue Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
How to Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Conventions Used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Symbolic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Typographic Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 1: Introducing Your 4602/4602SW IP Telephone. . . . . . . . . 9
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
The 4602/4602SW IP Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 2: Using Your 4602/4602SW IP Telephone . . . . . . . . . . . . 13
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Redialing the last number called . . . . . . . . . . . . . . . . . . . . . . . . . 13
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Call Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Adding another party to a call . . . . . . . . . . . . . . . . . . . . . . . . 14
Adding a held call to the current call. . . . . . . . . . . . . . . . . . . . . 14
Dropping the Last Person Added to a Conference Call . . . . . . . . . . . 14
Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Returning to the held call . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Preventing the other person on the line from hearing you . . . . . . . . . 15
Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Changing from the Speaker to the handset . . . . . . . . . . . . . . . . . 16
Turning the Speaker on during a call. . . . . . . . . . . . . . . . . . . . . 16
Turning the Speaker off during a call. . . . . . . . . . . . . . . . . . . . . 16
Ending a call while the Speaker is active . . . . . . . . . . . . . . . . . . 16
Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Sending a call to another telephone . . . . . . . . . . . . . . . . . . . . . 16
Retrieving a Voice Mail Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Contents

Contents
4 4602/4602SW IP Telephone User Guide
Logging Off the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Reinstating the Phone After a Logoff . . . . . . . . . . . . . . . . . . . . . . 18
Chapter 3: Telephone Management and Troubleshooting . . . . . . . . 19
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Interpreting Ringer Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Personalizing Your Telephone's Ringing Pattern . . . . . . . . . . . . . . . . . . 21
Selecting a personalized ringing pattern. . . . . . . . . . . . . . . . . . . . . 21
Interpreting Display Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Testing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Testing the telephone's lights and display. . . . . . . . . . . . . . . . . . . . 22
Basic Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Resetting and Power Cycling the IP Telephone . . . . . . . . . . . . . . . . . . . 25
Resetting your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Power cycling the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Issue 3 April 2006 5
About This Guide
Overview
This guide covers how to use your new 4602/4602SW IP Telephone. The 4602/4602SW is
simple to use while offering the latest advances in telephony systems. IP (Internet Protocol)
telephones obtain their operational characteristics from your central telephone server rather
than residing in the phone unit itself. Updates and new features are downloaded to your phone
without intervention or the need for phone replacement. Although the 4602/4602SW is a basic
IP telephone model, it shares many characteristics with higher-end IP telephones, including
ease of operation for its users.
This guide contains three chapters, geared to how you actually use the phone. It covers the
buttons and features on the phone itself, making and receiving calls, getting your voice mail
messages and phone tests/troubleshooting you can perform to ensure your 4602/4602SW IP
Telephone is operating properly.
Note:
Note: The 4602 and 4602SW are identical phones from the point of view of user
interface, capabilities, administration, etc. The only differences between the sets
are due to differing electrical design - the 4602SW has an Ethernet switch, while
the 4602 has an internal shared repeater.
●Only 4602/4602SW (non-SIP) IP Telephones are covered in this guide. The 4602/
4602SW SIP Telephones are covered in the “4602 SIP Telephone User Guide”
(Document Number 16-300035).
Intended Audience
This document is intended for IP telephone users who have a 4602/4602SW IP Telephone at
their desks. It is not intended to be a technical reference guide for System Administrators or
phone technicians.

About This Guide
6 4602/4602SW IP Telephone User Guide
Issue Date
This document was issued for the first time in August, 2002. The document was revised for
Version 1.7 in June, 2003, for Version 1.8 in November, 2003, and for Issue/Release 2.2 in
April, 2005. The current release for this document covers software Release 2.4 and was issued
in April, 2006.
How to Use This Document
This guide is organized to help you find topics in a logical manner. Read it from start to finish to
get a thorough understanding of how to use your 4602/4602SW IP Telephone, or review the
Table of Contents or Index to locate information specific to a task or function you want to
perform.
Document Organization
This guide contains the following chapters:
Chapter 1: Introducing Your 4602/
4602SW IP Telephone Describes each button and feature on the face of the telephone.
Chapter 2: Using Your 4602/
4602SW IP Telephone Covers all call-related information, such as
initiating calls, conferencing, and transferring
calls, accessing and retrieving voice mail
messages, logging off the phone for security
purposes and logging the phone back on.
Chapter 3: Telephone
Management and Troubleshooting Covers setting a personalized ringing tone,
testing your phone’s operation, and provides
basic troubleshooting actions, if you encounter
errors or experience problems.

Conventions Used
Issue 3 April 2006 7
Conventions Used
This guide uses the following textual, symbolic, and typographic conventions to help you
interpret information.
Symbolic Conventions
The word Note: precedes additional information about a topic.
Typographic Conventions
This guide uses the following typographic conventions:
Related Documents
This guide and other related documentation is available online at the following URL:
http://www.avaya.com/support.
For information related to installing an IP telephone, see the “4600 Series IP Telephone
Installation Guide” (Document Number 555-233-128).
For information on desk/wall mounting the 4602/4602SW, see the “4601/4602/4602SW IP
Telephone Stand Instructions” (Document Number 555-233-147).
For information related to maintaining an IP Telephone System on a Local Area Network, see
the “4600 Series IP Telephone LAN Administrator Guide” (Document Number 555-233-507).
Standard telephone features are described in the Overview for AvayaCommunication Manager
(Document Number 555-233-767).
Document Underlined type indicates a document, chapter, or section in
this document containing additional information about a topic.
“Document” Italic type enclosed in quotes indicates a reference to an
external document.
italics Italic type indicates the result of an action you take or a
system response in step by step procedures.
Conference In step by step procedures, words shown in bold represent a
single telephone button that should be pressed/selected.

Issue 3 April 2006 9
Chapter 1: Introducing Your 4602/4602SW IP
Telephone
Introduction
This chapter introduces you to the layout of the 4602/4602SW IP Telephone. It provides a
description for each functional button and other phone characteristics.
The 4602/4602SW IP Telephone
The 4602/4602SW IP Telephone has two Line (Call Appearance) buttons, ten dedicated
Feature buttons, a 2-line by 24 character display area, and a one-way, listen-only Speaker.

Introducing Your 4602/4602SW IP Telephone
10 4602/4602SW IP Telephone User Guide
Figure 1: 4602/4602SW IP Telephone
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The 4602/4602SW IP Telephone
Issue 3 April 2006 11
Table 1: 4602/4602SW IP Telephone Button/Feature Descriptions
Callout
Number Button/ Feature Name Button/ Feature Description
1Message Waiting Lamp When lit, indicates you have a message waiting on
your voice messaging system.
2Display The display screen has two lines of 24 characters
each. During phone usage, the top line shows the
name/phone number you are calling or the name/
phone number of the person calling you; while idle, it
displays the current date and time. The second line
displays volume control when a volume arrow is
pressed. During transfers and conference calls, the
second line might also show the name and phone
number of the person being called.
The top line also might display any of the icons
shown immediately below, depending on the current
state of the phone.
(No Icon Shown) Idle; indicates the line is available.
Active; indicates the line is in use.
On Hold; indicates a call is on hold on this line.
Ringing; indicates an incoming call is arriving on this
line.
(Soft) Hold; indicates this line's call was put on hold
pending a conference or a transfer.
3Line buttons The two Line buttons are dedicated to incoming and
outgoing calls and are labeled with an
a. (first Line button)
and
b. (second Line button).
4Speaker Accesses the listen-only, one-way Speaker feature (if
administered).
1 of 2

Introducing Your 4602/4602SW IP Telephone
12 4602/4602SW IP Telephone User Guide
5Speaker LED Indicator Lights steadily when the listen-only, one-way
Speaker is active.
6Voice Message Button Accesses your Voice Messaging System.
7Mute Turns off the active handset microphone, to prevent
the other person from hearing you.
8Mute LED Indicator Lights steadily when the handset is muted.
9Volume Control Adjusts the handset or ringer volume, depending on
which item is in use.
10 Numeric (Dialing) Pad Standard 12 button pad for dialing phone numbers.
11 Hold Red button used to place a call on hold.
12 Transfer Transfers a call to another phone. With the phone
on-hook, also used to test lights and the display
screen.
13 Conference Sets up conference calls with more than one other
person. With the phone on-hook, also used to select
a personal ringing pattern.
14 Drop Drops the last person added to a Conference call.
15 Redial Redials the last number dialed from the phone.
Table 1: 4602/4602SW IP Telephone Button/Feature Descriptions (continued)
Callout
Number Button/ Feature Name Button/ Feature Description
2 of 2

Issue 3 April 2006 13
Chapter 2: Using Your 4602/4602SW IP Telephone
Introduction
This chapter covers making calls, receiving calls, and using call handling features. You can use
call handling features when making a call or while a call is in progress. These features have
dedicated phone buttons, such as Conference, Drop, Hold, Mute, Redial, Transfer and
Speaker. This chapter also includes information on retrieving messages left in your voice
mailbox.
Making Calls
To make a call:
1. Pick up the handset.
The Handset ()icon appears in the display.
2. Dial your party.
Connection proceeds.
Redialing the last number called
The Redial (or, Last Number Dialed) feature automatically initiates dialing of the most recent
extension or outside number dialed.
Press the Redial ( ) button.
The last number dialed is automatically redialed.

Using Your 4602/4602SW IP Telephone
14 4602/4602SW IP Telephone User Guide
Receiving Calls
When someone calls you, the Bell ( ) icon appears in the display as the phone rings.
To receive the call, press the Line button for the incoming call, pick up the handset and talk.
The Handset ()icon appears in the display to indicate an incoming call.
Call Handling Features
The features described in this section are available while calls are in progress.
Conference
The Conference feature allows you to conference up to the maximum number of parties set by
your System Administrator.
Adding another party to a call
1. Dial the first party, then press the Conference ( ) button.
The current call is placed on hold, the Soft Hold ()icon displays, and you hear a dial
tone.
2. Dial the number of the next party and wait for an answer.
3. Press the Conference ( ) button again to add the new party to the call.
4. Repeat Steps 1- 3for each party you want to conference in to the call.
Adding a held call to the current call
1. Press the Conference ( ) button.
The icon on the current line changes to the Soft Hold ()icon.
2. Press the Line button of the held call.
3. Press the Conference ( ) button again.
All parties are now connected.
Dropping the Last Person Added to a Conference Call
Press the Drop ( ) button.
The last party connected to the conference call is dropped from the call.

Call Handling Features
Issue 3 April 2006 15
Hold
The Hold feature puts a call on hold until you return to it.
Placing a call on hold
Press the Hold ( ) button.
The icon on the current line changes to the Hold ()icon.
Returning to the held call
Press the Line button of the held call.
The call is retrieved.
Mute
During an active call, the Mute feature prevents the party with whom you are speaking from
hearing you. Use this feature to hold an off-line conversation at any time during a call.
Preventing the other person on the line from hearing you
1. Press the Mute ( ) button.
The other party cannot hear you. The indicator light next to the Mute button lights when
Mute is active.
2. To reinstate two-way conversation, press the Mute ( ) button again.
Speaker
A one-way Speaker lets you listen to calls without lifting the handset. When you press the
Speaker button, the indicator light illuminates to remind you that the listen-only Speaker is
engaged.
Note:
Note: The 4602/4602SW IP Telephone Speaker is a one-way, listen-only device. The
party at the other end of the call will not be able to hear your voice, even though
you can hear theirs.

Using Your 4602/4602SW IP Telephone
16 4602/4602SW IP Telephone User Guide
Changing from the Speaker to the handset
Pick up the handset and talk.
The Speaker Indicator Light goes off.
Turning the Speaker on during a call
Press the Speaker ( ) button.
The Speaker indicator next to the Speaker button lights. Both the Speaker and handset are
now operational. You can hear the person on the other end of the call through the Speaker,
but they cannot hear you.
Turning the Speaker off during a call
Lift the handset at any time.
The Speaker and the corresponding indicator light turn off; voice control reverts to the
handset.
Ending a call while the Speaker is active
Press the Speaker ( ) button.
The Speaker and the corresponding indicator light turn off and the call terminates.
Note:
Note: It is also possible to disable the Speaker feature. If your Speaker does not
operate as indicated, contact your System Administrator to be sure your
telephone's Speaker is enabled.
Transfer
The Transfer feature lets you transfer a call from your telephone to another extension or outside
number.
Sending a call to another telephone
1. With the call active (or with only one held call and no active calls), press the
Transfer ( ) button.
The call is placed on hold and its associated indicator light blinks; the Hold ()icon
displays and you hear a dial tone while the next line activates.
2. Dial the number to which you want to transfer the call.
The call is sent to the extension or number you dialed.

Retrieving a Voice Mail Message
Issue 3 April 2006 17
3. If you do not want to announce the call, press the Transfer ( ) button again. If you
wish to wait for an answer, remain on the line, then press the Transfer ( ) button after
announcing the call.
A two-second display message indicates the transfer is complete.
4. Hang up your handset.
Retrieving a Voice Mail Message
When someone leaves a message in your voice mailbox, the red Message Indicator at the top
middle of the phone illuminates.
To retrieve your voice mail, press the Message ( ) button above the numeric dial pad. The
4602/4602SW IP Telephone automatically dials your voice mail system.
Once connected to your corporate Voice Mail, follow your standard voice mail retrieval
procedures. If you have voice mail-related questions, contact your Telephone System
Administrator.
Note:
Note: It is possible to disable the Voice Mail feature. If voice mail retrieval does not
operate as indicated, contact your System Administrator to be sure your
telephone's voice mail connection is enabled.
Logging Off the Phone
Log off your 4602/4602SW IP Telephone to prevent unauthorized use during an absence or to
protect your unique set of administered features when the phone is shared by multiple users.
1. To log off your phone, press the Mute ( ) button, then press the following numbers on
the dialpad: 5 6 4 6 3 3 # (LOGOFF #).
A request to un-register the phone is sent to the server. The phone is now in a logoff state
and displays “Ext. =”.

Issue 3 April 2006 19
Chapter 3: Telephone Management and
Troubleshooting
Introduction
The 4600-Series IP Telephones are relatively trouble-free. This chapter provides helpful
information for:
●Interpreting the different ringer tones you hear.
●Personalizing your phone’s ringing pattern.
●Interpreting the 4602/4602SW’s display symbols.
●Testing your telephone to be sure it is operating correctly.
●Basic Troubleshooting; this chart provides the most common problems an end user might
encounter and suggested resolutions.
●Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a
problem.
For all other IP telephone questions or problems, contact your System Administrator.
Interpreting Ringer Tones
As you become more familiar with your IP telephone, you will recognize the various tones you
hear in response to an incoming call or while using the handset. The chart below provides an
overview of the tones you hear; check with your System Administrator to verify if the
descriptions are accurate for your system.

Telephone Management and Troubleshooting
20 4602/4602SW IP Telephone User Guide
Ringing Tones accompany an incoming call. Feedback Tones are those which you hear through
the handset (receiver) or the Speaker.
Ringing (Incoming) Tones Meaning
1 Ring -------- Call from another extension.
2 Rings ------- ------- Call from outside or the System Administrator.
3 Rings ------ ------ ------ Priority call from another extension, or from an
Automatic Callback call you placed.
Half Ring (ring-ping) --- A call is being redirected from your phone to
another because Send All Calls or Call
Forwarding All Calls is active.
Feedback (Handset) Tones Meaning
Busy --- --- --- Low-pitched, rapid tone (repeated 60 times
per minute), signifying the number dialed is in
use.
Call Waiting Ringback Tone ---_ A ringback tone with lower-pitched signal at
the end; indicates the extension called is busy
and the called party has been given a call
waiting tone.
Confirmation -- -- -- Three short tone bursts; indicates a feature
activation or cancellation has been accepted.
Coverage - One short tone burst; indicates your call will be
sent to another extension to be answered by a
covering user.
Dial --------- Continuous tone indicating dialing can begin.
Intercept/Time-out -_-_-_- Alternating high and low tone indicating either
a dialing error, denial of a requested service or
failure to dial within a preset interval (usually
10 seconds) after lifting the handset or dialing
the previous digit.
Recall Dial - - - ----------- Three shorts tone bursts followed by a steady
dial tone to indicate a feature request has
been accepted and dialing can start.
Reorder -- -- -- -- -- -- Fast busy tone repeated every half-second to
indicate all phone trunk lines are busy.
Ringback ---- ---- ---- ---- Low-pitched tone repeated 15 times a minute
to indicate the number dialed is ringing.

Personalizing Your Telephone's Ringing Pattern
Issue 3 April 2006 21
Personalizing Your Telephone's Ringing Pattern
The Select Ring feature lets you choose your own personalized ringing pattern from among
eight different patterns.
Selecting a personalized ringing pattern
To select a personalized ringing pattern:
1. With the phone on-hook, press the Conference ( ) button.
The current ringing pattern sounds and repeats every three seconds.
2. Continue to press (and then release) the Conference ( ) button to cycle through each
of the eight ring patterns.
3. To save a ringing pattern as it plays, do not continue to press the Conference ()
button for at least seven seconds.
You hear the selected ringing pattern two more times, after which it is automatically saved.
A confirmation tone (two rising tones) sounds and your new ringing pattern is set.
Note:
Note: Going off-hook, receiving a call or losing power during ring pattern selection
interrupts the process, and you must start over from Step 1.

Telephone Management and Troubleshooting
22 4602/4602SW IP Telephone User Guide
Interpreting Display Icons
As you become more familiar with your IP telephone’s display, you will recognize the icons or
symbols associated with the state of a call or the state of the phone. The chart below provides
an overview of the icons you may see; check with your System Administrator to verify if the
descriptions are accurate for your system.
Testing Your Phone
The Test feature lets you verify that your telephone's lights and display are operating properly.
Testing the telephone's lights and display
With the telephone idle (on-hook), press the Mute ( ) button while dialing this
sequence: 8 3 7 8 #.
The display should indicate the self-test has started then report if the test was successful or
failed.
If nothing appears on the display and the phone is receiving power, your phone may need to be
replaced. Contact your System Administrator for assistance or additional troubleshooting
information.
Icon Meaning
No Icon Displayed Idle; indicates the line is available.
Active; indicates the line is in use.
On Hold; indicates a call is on hold on this line.
Ringing; indicates an incoming call is arriving
on this line.
(Soft) Hold; indicates this line's call was put on
hold pending a conference or a transfer.