Avaya 2033 User manual

Avaya Business Communications Manager
Document Status: Standard
Document Number: NN40050-102
Document Version: 04.01
Date: May 2010
Avaya 2033 IP Conference Phone User Guide

© 2010 Avaya Inc.
All Rights Reserved.
Notices
While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing,
Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document
without the obligation to notify any person or organization of such changes.
Documentation disclaimer
Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation
unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya,
Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with,
subsequent modifications, additions or deletions to this documentation, to the extent made by End User.
Link disclaimer
Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by
Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not
necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will
work all the time and has no control over the availability of the linked pages.
Warranty
Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is
available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support
Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.
Licenses
THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/
ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM
AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A
COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO
BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE
OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE
RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A
LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU,
ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE
SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE
TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE ("AVAYA").
Copyright
Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content
in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned
either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating
to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any
content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or
use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.
Third Party Components
Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements
("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party
Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code),
and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the
Avaya Support Web site: http://support.avaya.com/Copyright.
Trademarks
The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the
registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior
written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and
product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya
trademarks are the property of their respective owners.
Downloading documents
For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support
Contact Avaya Support
Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone
number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://
www.avaya.com/support

Contents 3
Avaya 2033 IP Conference Phone User Guide
Contents
Chapter 1
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Extension microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Cleaning the display screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Telephone status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 2
Basic call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Basic call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
External calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
External calls using the Line button ( or ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Internal calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Internal calls using the Line button ( or ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Hold ( or ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Make or answer a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Time offset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Navigation buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4Contents
NN40050-102NN40050-102

5
Avaya 2033 IP Conference Phone User Guide
Chapter 1
Getting Started
The Avaya 2033 IP Conference Phone brings voice to the audio conference environment by
connecting directly to a Local Area Network (LAN) through an Ethernet connection.
Basic features
The Avaya 2033 IP Conference Phone supports the following features:
• three soft keys
• multi-field LCD display screen
• up to two extension microphones to provide microphone coverage in larger rooms
• volume control bar for adjusting ringer and speaker volume
• two specialized fixed keys:
•Services
• Message (Inbox)
• three call-processing fixed keys:
•Line
•Hold
• Goodbye
• automatic network configuration
Note: For information on telephone features and how to use them, refer to the Telephone
Feature User Guide.

6Chapter 1 Getting Started
NN40050-102NN40050-102
Figure 1 shows the Avaya 2033 IP Conference Phone.
Figure 1 Avaya 2033 IP Conference Phone
Extension microphones
The Avaya 2033 IP Conference Phone supports up to two extension microphones that extend the
microphone range in large rooms. Each extension microphone has a Mute button and an LED
indicator to indicate the current mute state.
Figure 2 shows an extension microphone.
Figure 2 Extension microphone

Chapter 1 Getting Started 7
Avaya 2033 IP Conference Phone User Guide
Telephone controls
Use the Volume control buttons to adjust the
volume of the ringer and speaker.
Use the Mute key on the main unit or any
extension speaker to mute the ringer and speaker.
The Status indicator LED blinks red when mute is
activated.
Pressing the Mute key on the extension
microphone toggles the mute state of the entire
telephone, not just the microphone.
Use the Line (DN) key to access the single line
and activate on-hook dialing. No status icon or
LED is provided.
Use the Goodbye key to terminate an active call.
Press the Hold key to put an active call on hold.
Press the Line (DN) key to return to the caller on
hold.
Press the Message (Inbox) key to access your
voice mailbox.
Use the Navigation keys to scroll through menus
and lists appearing on the LCD display screen.
Arrows appear on the left side of the display
screen to indicate there is more information to be
displayed.
Soft keys (self-labeled) are located below the
LCD screen display. The LCD screen display
above the key changes, based on the active soft
key function. Press the Shift soft key labeled >>
to access the second row of soft keys.
When a triangle appears before a key label, the
feature is active.

8Chapter 1 Getting Started
NN40050-102NN40050-102
Telephone display
The Avaya 2033 IP Conference Phone has two display areas:
• The upper display area contains single-line information for items such as the caller number,
caller name, feature prompt strings,
user-entered digits, date and time information, and set information.
• The lower display area provides soft key label information.
Allows you to view the scrollable display menu
for feature options (FEATURE *900), including
the hot desking feature, do not disturb feature, and
call forwarding.
For more information on hot desking and other IP
feature options, refer to the Telephone Feature
User Guide.
Note: Feature options in this menu are configured
by your system administrator.
Indicates voicemail message waiting.

Chapter 1 Getting Started 9
Avaya 2033 IP Conference Phone User Guide
Cleaning the display screen
Gently wipe the screen with a soft, dry cloth.
Telephone status indicators
The Avaya 2033 IP Conference Phone uses three bi-color LED lights, located around the speaker,
to indicate the telephone status.
The table lists the telephone state corresponding to the status indicator.
The idle telephone display also indicates if there is a message waiting or missed call.
Each extension microphone also has an LED indicator, indicating the mute status of the telephone.
Caution: Do not use any liquids or powders on the phone. Using anything other than a soft,
dry cloth can contaminate telephone components and cause premature failure.
Table 1 Status indicators
LEDs Status
Solid green Active call
Flashing red Incoming call
Blinking red Mute

10 Chapter 1 Getting Started
NN40050-102NN40050-102

11
Avaya 2033 IP Conference Phone User Guide
Chapter 2
Basic call features
This section describes the basic call features of the Avaya 2033 IP Conference Phone. For detailed
information on telephone features and how to use them, refer to the Telephone Features User
Guide.
Basic call features
There are many ways to make a call depending on your telephone programming and the type of
call.
External calls
1Lift the handset.
2Enter the external code (or line pool code) to access an external line.
3Dial the external telephone number.
External calls using the Line button ( or )
1Press or .
2Enter the external code (or line pool code) to access an external line.
3Dial the external telephone number.
4Lift the handset to speak with the person you are calling.
Contact your system administrator to confirm what external code or line pool code to use on your
telephone.
Internal calls
1Lift the handset.
2Dial the extension number.
Internal calls using the Line button ( or )
1Press or .
2Dial the extension number.
Note: When entering a line pool access code on PRI lines you will not hear dial tone.
Line
Line
Line
Line

12 Chapter 2 Basic call features
NN40050-102NN40050-102
3Lift the handset to speak with the person you are calling.
Contact your system administrator for a list of extension numbers.
Answering calls
Lift the handset to answer a call when your telephone rings and the light flashes.
Hold ( or )
1While on a call, press or .
2To retrieve a held call, press or again.
Make or answer a second call
You can have two calls active at the same time. Use or to switch between calls.
To answer a second call while on another call:
1Press or to answer the second call.
The first call is automatically put on hold.
To hold a call and make a second call:
1Press or to put the first call on hold.
2Dial the telephone number of the second call.
To return to the first call:
1Press or again to return to the first call.
The second call is automatically put on hold.
Time offset
When your Avaya 2033 IP Conference Phone is located in a different time zone from your system,
the display shows the system time not the local time. The Time Offset feature allows you to adjust
the time that appears on the display.
Before you begin, calculate the time difference, in hours, between the server time and local time.
Hold
Hold
Hold
Hold
Hold
Hold
Hold

Chapter 2 Basic call features 13
Avaya 2033 IP Conference Phone User Guide
To change the time that appears on your telephone display to
local time:
1Press Feature •fi⁄‚.
2Press CHANGE.
3Press •to switch between adding or subtracting time.
4Using the dialpad, enter the number of hours between local time and system time.
5Press OK.
6If you do not see OK, press >> to scroll through the options.
Navigation buttons
Use the Navigation buttons to scroll through or make changes to your call log. Call Log displays
use the following special characters:
To view your Call Log:
1Press Feature °⁄¤.
2Press and to move through your items.
Press OLD or •to view old items.
Press NEW or £to view new items.
Press RESUME or ‚to return to the last viewed item.
3Press MORE to view more information on an item.
Note: Press £to enter half hour increments.
Note: It may take up to one minute for the change to appear on the display.
1(underline) identifies a new item
¯ identifies answered calls
§ identifies long distance calls
/ identifies that the information has been shortened

14 Chapter 2 Basic call features
NN40050-102NN40050-102
To erase a Call Log entry:
1Press or while viewing an item.
To return a call from your Call Log:
1Display the desired number on your telephone.
2Edit the number, if required. You can add numbers for long distance dialing or line pool access
or remove numbers using TRIM and BKSP.
3Lift the handset.
Goodbye