Avaya IP Office 4601 User manual

4601 IP Telephone
Release 1.8
User’s Guide
16-300043
Issue 1.8
March 2004

Copyright 2004, Avaya Inc.
All Rights Reserved
Notice
Every effort was made to ensure that the information in this document
was complete and accurate at the time of printing. However,
information is subject to change.
Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your
sales agreement to establish the terms of the limited warranty. In
addition, Avaya’s standard warranty language as well as information
regarding support for this product, while under warranty, is available
through the following Web site: http://www.avaya.com/support.
Preventing Toll Fraud
“Toll fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there may be a risk of toll fraud
associated with your system and that, if toll fraud occurs, it can result
in substantial additional charges for your telecommunications
services.
Avaya Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, in the United States and Canada, call
the Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.
Disclaimer
Avaya is not responsible for any modifications, additions or deletions
to the original published version of this documentation unless such
modifications, additions or deletions were performed by Avaya.
Customer and/or End User agree to indemnify and hold harmless
Avaya, Avaya's agents, servants and employees against all claims,
lawsuits, demands and judgments arising out of, or in connection with,
subsequent modifications, additions or deletions to this documentation
to the extent made by the Customer or End User.
How to Get Help
For additional support telephone numbers, go to the Avaya support
Web site: http://www.avaya.com/support. If you are:
• Within the United States, click the Escalation Management link.
Then click the appropriate link for the type of support you need.
• Outside the United States, click the Escalation Management link.
Then click the International Services link that includes telephone
numbers for the international Centers of Excellence.
Providing Telecommunications Security
Telecommunications security (of voice, data, and/or video
communications) is the prevention of any type of intrusion to (that is,
either unauthorized or malicious access to or use of) your company's
telecommunications equipment by some party.
Your company's “telecommunications equipment” includes both this
Avaya product and any other voice/data/video equipment that could be
accessed via this Avaya product (that is, “networked equipment”).
An “outside party” is anyone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, a
“malicious party” is anyone (including someone who may be
otherwise authorized) who accesses your telecommunications
equipment with either malicious or mischievous intent.
Such intrusions may be either to/through synchronous (time-
multiplexed and/or circuit-based) or asynchronous (character-,
message-, or packet-based) equipment or interfaces for reasons of:
• Utilization (of capabilities special to the accessed equipment)
• Theft (such as, of intellectual property, financial assets, or toll
facility access)
• Eavesdropping (privacy invasions to humans)
• Mischief (troubling, but apparently innocuous, tampering)
• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)
Be aware that there may be a risk of unauthorized intrusions
associated with your system and/or its networked equipment. Also
realize that, if such an intrusion should occur, it could result in a
variety of losses to your company (including but not limited to,
human/data privacy, intellectual property, material assets, financial
resources, labor costs, and/or legal costs).
Responsibility for Your Company’s Telecommunications Security
The final responsibility for securing both this system and its
networked equipment rests with you - Avaya’s customer system
administrator, your telecommunications peers, and your managers.
Base the fulfillment of your responsibility on acquired knowledge and
resources from a variety of sources including but not limited to:
• Installation documents
• System administration documents
• Security documents
• Hardware-/software-based security tools
• Shared information between you and your peers
• Telecommunications security experts
To prevent intrusions to your telecommunications equipment, you and
your peers should carefully program and configure:
• Your Avaya-provided telecommunications systems and their
interfaces
• Your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces
• Any other equipment networked to your Avaya products
TCP/IP Facilities
Customers may experience differences in product performance,
reliability and security depending upon network configurations/design
and topologies, even when the product performs as warranted.
Standards Compliance
Avaya Inc. is not responsible for any radio or television interference
caused by unauthorized modifications of this equipment or the
substitution or attachment of connecting cables and equipment other
than those specified by Avaya Inc. The correction of interference
caused by such unauthorized modifications,substitution or attachment
will be the responsibility of the user. Pursuant to Part 15 of the Federal
Communications Commission (FCC) Rules, the user is cautioned that
changes or modifications not expressly approved by Avaya Inc. could
void the user’s authority to operate this equipment.
Product Safety Standards
This product complies with and conforms to the following
international Product Safety standards as applicable:
Safety of Information Technology Equipment, IEC 60950, 3rd Edition
including all relevant national deviations as listed in Compliance with
IEC for Electrical Equipment (IECEE) CB-96A.
Safety of Information Technology Equipment, CAN/CSA-C22.2
No. 60950-00 / UL 60950, 3rd Edition
One or more of the following Mexican national standards, as
applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019
SCFI 1998

Electromagnetic Compatibility (EMC) Standards
This product complies with and conforms to the following
international EMC standards and all relevant national deviations:
Limits and Methods of Measurement of Radio Interference of
Information Technology Equipment, CISPR 22:1997 and
EN55022:1998. Information Technology Equipment – Immunity
Characteristics – Limits and Methods of Measurement, CISPR
24:1997 and EN55024:1998, including:
• Electrostatic Discharge (ESD) IEC 61000-4-2
• Radiated Immunity IEC 61000-4-3
• Electrical Fast Transient IEC 61000-4-4
• Lightning Effects IEC 61000-4-5
• Conducted Immunity IEC 61000-4-6
Federal Communications Commission Statement
Part 15:
Part 68: Answer-Supervision Signaling
Allowing this equipment to be operated in a manner that does not
provide proper answer-supervision signaling is in violation of Part 68
rules. This equipment returns answer-supervision signals to the public
switched network when:
• answered by the called station,
• answered by the attendant, or
• routed to a recorded announcement that can be administered by
the customer premises equipment (CPE) user.
This equipment returns answer-supervision signals on all direct
inward dialed (DID) calls forwarded back to the public switched
telephone network. Permissible exceptions are:
• A call is unanswered.
• A busy tone is received.
• A reorder tone is received.
Avaya attests that this registered equipment is capable of providing
users access to interstate providers of operator services through the use
of access codes. Modification of this equipment by call aggregators to
block access dialing codes is a violation of the Telephone Operator
Consumers Act of 1990.
Means of Connection
Connection of this equipment to the telephone network is shown in the
following tables.
Canadian Department of Communications (DOC) Interference
Information
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
This equipment meets the applicable Industry Canada Terminal
Equipment Technical Specifications. This is confirmed by the
registration number. The abbreviation, IC, before the registration
number signifies that registration was performed based on a
Declaration of Conformity indicating that Industry Canada technical
specifications were met. It does not imply that Industry Canada
approved the equipment.
Declarations of Conformity
United States FCC Part 68 Supplier’s Declaration of Conformity
(SDoC)
Avaya Inc. in the United States of America hereby certifies that the
equipment described in this document and bearing a TIA TSB-168
label identification number complies with the FCC’s Rules and
Regulations 47 CFR Part 68, and the Administrative Council on
Terminal Attachments (ACTA) adopted technical criteria.
Avaya further asserts that Avaya handset-equipped terminal
equipment described in this document complies with Paragraph
68.316 of the FCC Rules and Regulations defining Hearing Aid
Compatibility and is deemed compatible with hearing aids.
Copies of SDoCs signed by the Responsible Party in the U. S. can be
obtained by contacting your local sales representative and are
available on the following Web site: http://www.avaya.com/support.
All Avaya media servers and media gateways are compliant with FCC
Part 68, but many have been registered with the FCC before the SDoC
process was available. A list of all Avaya registered products may be
found at: http://www.part68.org by conducting a search using “Avaya”
as manufacturer.
European Union Declarations of Conformity
Avaya Inc. declares that the equipment specified in this document
bearing the “CE” (Conformité Europeénne) mark conforms to the
European Union Radio and Telecommunications Terminal Equipment
Directive (1999/5/EC), including the Electromagnetic Compatibility
Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This
equipment has been certified to meet CTR3 Basic Rate Interface (BRI)
and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12
and CTR13, as applicable.
Copies of these Declarations of Conformity (DoCs) can be obtained
by contacting your local sales representative and are available on the
following Web site: http://www.avaya.com/support.
Japan
This is a Class B product based on the standard of the Voluntary
Control Council for Interference by Information Technology
Equipment (VCCI). If this equipment is used in a domestic
environment, radio disturbance may occur, in which case, the user
may be required to take corrective actions.
To order copies of this and other documents:
Call: Avaya Publications Center
Voice 1.800.457.1235 or 1.207.866.6701
FAX [phone] or 1.207.626.7269
Write: Globalware Solutions
200 Ward Hill Avenue
Haverhill, MA 01835 USA
Attention: Avaya Account Management
E-mail: [e-mail]
For the most current versions of documentation, go to the Avaya
support Web site: http://www.avaya.com/support.
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the
interference at his own expense.

Contents
Issue 1.8 March 2004 5
About This Guide 7
■Overview 7
■Intended Audience 8
■Issue Date 8
■How to Use This Document 8
■Document Organization 8
■Conventions Used 9
Symbolic Conventions 9
Typographic Conventions 9
■Related Documents 9
1 Introducing Your 4601 IP Telephone 11
■Introduction 11
■The 4601 IP Telephone 11
2 Using Your 4601 IP Telephone 15
■Introduction 15
■Making Calls 15
Redialing the Last Number Called 16
■Receiving Calls 16
■Call Handling Features 16
Conference 16
Dropping the Last Person Added to a Conference Call 17
Hold 17
Transfer 17
■Retrieving a Voice Mail Message 18
■Logging the Telephone Off 18
■Registering the Phone 18
■Determining Your Telephone’s Extension Number 19

Contents
6Issue 1.8 March 2004
3 Telephone Management and Troubleshooting 21
■Introduction 21
■Interpreting Ringer Tones 22
■Interpreting LED Prompts 23
■Personalizing Your Telephone’s Ringing Pattern 25
Selecting a Personalized Ringing Pattern 25
■Testing Your Phone 26
Testing the Telephone’s LEDs 26
■Basic Troubleshooting Chart 27
Index 29

Issue 1.8 March 2004 7
About This Guide 0
Overview 0
This guide covers how to use your new 4601 IP Telephone. The 4601 is simple to
use while offering some of the latest advances in telephony systems. IP (Internet
Protocol) telephones obtain their operational characteristics from your central
telephone server rather than residing in the phone unit itself. Updates and new
functionality are downloaded to your phone without intervention or the need for
phone replacement. Although the 4601 is a basic IP telephone model, it shares
many characteristics with higher-end IP telephones, including ease of operation
for its users.
This guide contains three chapters, geared to how you actually use the phone. It
covers the buttons and features on the phone itself, making and receiving calls,
getting your voice mail messages, and phone tests/troubleshooting you can
perform to ensure your 4601 IP Telephone is operating properly.

Intended Audience About This Guide
8Issue 1.8 March 2004
Intended Audience 0
This document is intended for IP telephone users who have a 4601 IP Telephone
at their desks. It is not intended to be a technical reference guide for System
Administrators or phone technicians.
Issue Date 0
This document was issued for the first time in March, 2004 as Release 1.8.
How to Use This Document 0
This Guide is organized to help you find topics in a logical manner. Read it from
start to finish to get a thorough understanding of how to use your 4601 IP
Telephone, or review the Table of Contents or Index to locate information specific
to a task or function you want to perform.
Document Organization 0
This guide contains the following chapters:
Chapter 1, Introducing Your 4601
IP Telephone Describes each button and feature on
the face of the telephone.
Chapter 2, Using Your 4601 IP
Telephone Covers all call-related information, such
as initiating calls, conferencing, and
transferring calls, accessing and
retrieving voice mail messages,
registering the phone and logging off.
Chapter 3, Telephone
Management and Troubleshooting Covers setting a personalized ringing
tone, interpreting LED prompts and
messages, testing your phone’s
operation, and provides basic
troubleshooting actions, if you encounter
errors or experience problems.

About This Guide Conventions Used
Issue 1.8 March 2004 9
Conventions Used 0
This guide uses the following textual, symbolic, and typographic conventions to
help you interpret information.
Symbolic Conventions 0
These symbols, or precede additional information
about a topic.
Typographic Conventions 0
This guide uses the following typographic conventions:
Related Documents 0
This guide and other related documentation is available online at the following
URL: http://www.avaya.com/support
For information related to installing an IP Telephone, see the “4600 Series IP
Telephone Installation Guide” (Document Number 555-233-128). Installation
information specific to the 4601 IP Telephone appears in the “4600 Series IP
Telephone Installation Guide - Addendum for the 4601 IP Telephone” (Document
Number 555-233-128ADD).
For information on desk/wall mounting the 4601, see the “4601/4602/4602SW IP
Telephone Stand Instructions” (Document Number 555-233-147, Issue 3).
For information related to maintaining an IP Telephone System on a Local Area
Network, see the “4600 Series IP Telephone LAN Administrator’s Guide”
(Document Number 555-233-507). Administration information specific to the 4601
IP Telephone appears in the “4600 Series IP Telephone LAN Administrator’s
Guide - Addendum for the 4601 IP Telephone” (Document Number
555-233-507ADD)
Standard telephone features are described in Chapter 17, “Telephony” of the
Overview for Avaya Communication Manager (Document Number 555-233-767).
Document Underlined type indicates a document, chapter, or section in this
document containing additional information about a topic.
“Document” Italic type enclosed in quotes indicates a reference to an
external document.
italics Italic type indicates the result of an action you take or a system
response in step by step procedures.
Conference In step by step procedures, words shown in bold represent a
single telephone button that should be pressed/selected.
NOTE: NOTES:

Related Documents About This Guide
10 Issue 1.8 March 2004

Issue 1.8 March 2004 11
1
Introducing Your 4601 IP Telephone1
Introduction 1
This chapter introduces you to the layout of the 4601 IP Telephone. It provides a
description for each functional button and other phone characteristics.
The 4601 IP Telephone 1
The 4601 IP Telephone has two Line (call appearance) buttons and eight
dedicated feature buttons.

The 4601 IP Telephone Introducing Your 4601 IP Telephone
12 Issue 1.8 March 2004
Figure 1. 4601 IP Telephone
1
3
4
2
9
10
11
12
5
6
23
8
7

Introducing Your 4601 IP Telephone The 4601 IP Telephone
Issue 1.8 March 2004 13
Table 1. 4601 IP Telephone Button/Feature Descriptions
Callout
Number
Button/Feature
Name
Button/Feature
Description
1Message
Waiting Lamp When steadily lit, both this LED and the LED next to the Messages button indicate you have a message waiting
on your voice messaging system. When these LEDs are
flashing and there is no dial tone, the telephone is not
registered with the call server. Flashing indicates the
phone is waiting for dialpad input, usually the telephone’s
extension and password.
2Line buttons The two Line (call appearance) buttons are dedicated to
incoming and outgoing calls. They are labeled with an
a. (first Line button)
and
b. (second Line button).
3Line
Active/Inactive
LED Indicator
When the LED next to a line button is illuminated, the line
is in use. When the LED next to a line button is flashing,
the line is on Hold.
4Hold
()
Red button used to place a call on hold.
5Messages
Button
()
Accesses your Voice Messaging system.
6Message
Waiting Lamp When steadily lit, both this LED and the LED at the top middle of the phone indicate you have a message waiting
on your voice messaging system. When these LEDs are
flashing and there is no dial tone, the telephone is not
registered with the call server. Flashing indicates the
phone is waiting for dialpad input, usually the telephone’s
extension and password.
7Volume Control Adjusts the handset or ringer volume, depending on
which item is in use.
8Numeric
(Dialing) Pad Standard 12 button pad for dialing phone numbers.

The 4601 IP Telephone Introducing Your 4601 IP Telephone
14 Issue 1.8 March 2004
9Transfer
()
Transfers a call to another phone. With the phone
on-hook, also used to test LEDs.
10 Conference
()
Allows you to conference additional parties in to an active
call. With the phone on-hook, also used to select a
personal ringing pattern.
11 Drop
()
Drops the last person added to a conference call.
12 Redial
()
After lifting the handset, pressing this button redials the
last number dialed from the phone.
Table 1. 4601 IP Telephone Button/Feature Descriptions (Continued)
Callout
Number
Button/Feature
Name
Button/Feature
Description

Issue 1.8 March 2004 15
2
Using Your 4601 IP Telephone 2
Introduction 2
This chapter covers making calls, receiving calls, and using call handling features.
You can use call handling features when making a call or while a call is in
progress. These features have dedicated phone buttons, such as Conference,
Drop, Hold, Redial, and Transfer. This chapter also includes information on
retrieving messages left in your voice mailbox and reinstating the phone following
a power interruption or other forced logoff.
NOTE:
If both Message LEDs are flashing and you do not have a dial tone, your
telephone is not currently registered, meaning you cannot use it to make or
receive calls. The only way to register the 4601 IP Telephone is to follow the
Registering the Phone procedure on page 18.
Making Calls 2
1. To make a call, pick up the handset.
2. Dial your party.
Connection proceeds.

Receiving Calls Using Your 4601 IP Telephone
16 Issue 1.8 March 2004
Redialing the Last Number Called 2
The Redial (or, Last Number Dialed) feature initiates dialing of the most recent
extension or outside number called.
Lift the handset and press the Redial ( ) button.
The last number called is automatically redialed.
Receiving Calls 2
To receive a call, simply pick up the handset and talk.
If two calls come in at once, select one of the line buttons. You can then place that
call on Hold, if desired, and press the other line button to retrieve that call.
Call Handling Features 2
The features described in this section are available while calls are in progress.
Conference 2
The Conference feature allows you to conference up to the maximum number of
parties set by your System Administrator.
Adding another party to a call 2
1. Dial the first party, then press the Conference ( ) button.
The current call is placed on hold and you hear a dial tone.
2. Dial the number of the next party and wait for an answer.
3. Press the Conference ( ) button again to add the new party to the
call.
4. Repeat Steps 1- 3 for each party you want to conference in to the call.
Adding a held call to the current call 2
1. Press the Conference ( ) button.
2. Press the line button of the held call.
3.
Press the Conference ( ) button again.
All parties are now connected.

Using Your 4601 IP Telephone Call Handling Features
Issue 1.8 March 2004 17
Dropping the Last Person Added to a Conference Call 2
Press the
Drop ( ) button.
The last party connected to the conference call is dropped from the call.
Hold 2
The Hold feature puts a call on hold until you return to it.
Placing a call on hold 2
Press the Hold ( ) button.
The Call Appearance Line indicator flashes to indicate the call is on hold.
Returning to the held call 2
Press the line button of the held call.
The call is retrieved.
Transfer 2
The Transfer feature lets you transfer a call from your telephone to another
extension or outside number.
Sending a call to another telephone 2
1. With the call active (or with a held call), press the Transfer ( ) button.
The call is placed on hold. You hear a dial tone while the next line activates.
2. Dial the number to which you want to transfer the call.
The call is sent to the extension or number you dialed.
3. If you do not want to announce the call, press the Transfer ( ) button
again. If you wish to wait for an answer, remain on the line, then press the
Transfer ( ) button after announcing the call.
4. Hang up your handset.

Retrieving a Voice Mail Message Using Your 4601 IP Telephone
18 Issue 1.8 March 2004
Retrieving a Voice Mail Message 2
When someone leaves a message in your voice mailbox, the red Message
Indicators at the top middle of the phone and to the left of the Message button
illuminate.
To retrieve your voice mail, press the Messages ( ) button to the left of the
numeric dial pad. The 4601 IP Telephone automatically dials your voice mail
system.
Once connected to your corporate Voice Mail, follow your standard voice mail
retrieval procedures. If you have voice mail-related questions, contact your
Telephone System Administrator.
NOTE:
It is possible to disable the Voice Mail feature. If voice mail retrieval does not
operate as indicated, contact your System Administrator to be sure your
telephone’s voice mail connection is enabled.
Logging the Telephone Off 2
Logging the telephone off is not required, but can be requested by your System
Administrator to prevent unauthorized use during an absence.
To log your phone off, press and release the Hold ( ) button, then
press the following numbers on the dialpad: 5 6 4 6 3 3 #.
A request to un-register the phone is sent to the server. The phone is no longer
connected to the call server, as indicated by both Message LEDs flashing.
Registering the Phone 2
If this is the first time you are using your 4601 IP Telephone, you may be required
to register the phone with the call server. Alternately, in the rare instance that your
phone has been logged off, the phone is no longer connected to the call server. A
logoff state is indicated by both Message LEDs flashing and by having no dial
tone. Use this procedure to register or re-register your telephone with the call
server.
1. Using the dial pad, enter your Extension number, then press #(the pound
button). If you do not know your Extension, see Determining Your
Telephone’s Extension Number.
2. Using the dial pad, enter your Password, then press #.
The 4601 is now ready for use.

Using Your 4601 IP Telephone Determining Your Telephone’s Extension
Number
Issue 1.8 March 2004 19
Determining Your Telephone’s Extension Number 2
Your phone must be logged off to determine the Extension number. Because the
4601 IP Telephone has no display area, it uses its LEDs to provide feedback.
1. To determine your Extension, press the *(asterisk) button.
The two Call Appearance Line indicators alternate flashing out the Extension
number, with a slight pause between flashes.
For example, if the Extension is 2430, the following flash sequence occurs:
■Call Appearance Line a’s indicator winks twice to indicate the first
digit of the extension is 2,
■Call Appearance Line b’s indicator then winks four times to indicate
the second digit of the extension is 4,
■Call Appearance Line a’s indicator winks three times to indicate the
third digit of the extension is 3, and finally
■Call Appearance Line b’s indicator flutters five times (rather than
winks) to indicate the last digit is zero.
NOTE:
For help with interpreting LED flashes, winks and flutters, see
Interpreting LED Prompts in Chapter 3.
2. Due to the flash rate timing, you may need to re-check the Extension
number. If so, repeat Step 1.

Determining Your Telephone’s Extension Number Using Your 4601 IP Telephone
20 Issue 1.8 March 2004