Avaya IP Office 4602 User manual

INDeX 10.1
4602 IP Telephone User's Guide
38DHB0002UKFV Issue 1 (28/05/2003)
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Page 2 - Contents
Contents
Introduction...................................... 3 Voice Manager ............................... 18
Using this Guide ......................................3 Using Voice Manager ............................ 18
Further Help............................................. 3 Customising Your Mailbox..................... 18
Collecting Voice Messages.................... 19
4602 IP Telephone Features ........... 4
Glossary ......................................... 20
On-Hook Dialling......................................4
Redial Last External Number ................... 4 Index ............................................... 21
Changing the Ringer Volume...................4
Changing the Caller Volume .................... 4
Message Waiting Lamp ...........................4
Transfer Button ........................................ 4
Conference Button................................... 4
Mute.........................................................4
Telephone Tones & Ringing ........... 5
Night Service ........................................... 5
Dialling Timeout .......................................5
Feature Passcode....................................5
Call Waiting..............................................5
Making Calls..................................... 6
Notes on Making Calls ............................. 6
Making External Calls ..............................6
Making Internal Calls ...............................7
Making a Page Call..................................7
Speed Dials ...................................... 8
Using Speed Dials ...................................8
Storing Personal Speed Dials ..................8
Busy or Unanswered ....................... 9
If Busy or Unanswered ............................ 9
Leaving a Message.................................. 9
Arrange a Callback ................................ 10
Camp On and Wait ................................ 10
Answering Calls............................. 11
Answering Normal Calls......................... 11
Answer a Message ................................ 11
Transfer, Park & Hold Calls .......... 12
Using Transfer, Park & Hold .................. 12
Transferring Calls .................................. 12
Parking Calls.......................................... 13
Holding Calls.......................................... 13
Diverting Calls ............................... 14
Using Diverts ......................................... 14
Switching No Calls On/Off ..................... 14
Setting Up a Divert................................. 15
Switching a Divert On or Off .................. 15
Other Features ............................... 16
Passcode ............................................... 16
Setting the Ringer Timeout .................... 16
Group..................................................... 17
Conference Calls ................................... 17
Page 2 - Contents INDeX 10.1 4602 IP Telephone User's Guide
Using this Guide 38DHB0002UKFV Issue 1 (28/05/2003)
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Using this Guide Introduction – Page 3
Introduction
Using this Guide
This guide covers the INDeX 4602 IP telephone when used on an INDeX
telephone system (software release 10.1+) that utilises an IPNC (software
release 3.3+). The 4602 IP Telephones provide the ability to have an IP
connection on the desktop.
Note: The two buttons to the left of the display are not used on the 4602 IP
Telephone when used on INDeX.
Connecting the 4602 IP Telephone
Power to the 4602 IP Telephone is via it's external Power Unit. The 4602 IP
telephone is connected to the Power Unit via the PHONE socket and hence to
the LAN via the LINE socket.
PHONE
RJ45 Socket
for connection to
4602 IP Telephone
LINE
RJ45 Socket
for connection to LAN
Socket for connection to
Power Supply at rear
Power Unit
Further Help
In all instances, first seek help from your System Manager. They will seek
further assistance from your system's Maintainer if necessary.
System Manager on extension: ...................................
This guide is also available in several computer formats (e.g. Windows Help,
Adobe Acrobat). Contact your System Manager to obtain copies or download
them from our Internet site: http://support.avaya.com.
INDeX 10.1 4602 IP Telephone User's Guide Introduction – Page 3
38DHB0002UKFV Issue 1 (28/05/2003) Using this Guide
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Page 4 - 4602 IP Telephone Features
4602 IP Telephone Features
On-Hook Dialling
Throughout this Guide the phrase 'lift the handset' is used. However, with your
4602 IP Telephone you do not need to lift the handset to make calls. You can
either simply dial the number from the keypad or use the Speaker key and then
the keypad. This latter method can be used for accessing Speed dials (see
page 8). You can hear the progress of the call through the speaker. When the
call is answered, you must then lift the handset for the caller to hear you.
Redial Last External Number
Pressing the REDIAL key dials out the number of the last manually dialled
external call.
Changing the Ringer Volume
Without lifting the handset (or pressing Speaker), press either bor cto
decrease or increase the ringer volume.
Changing the Caller Volume
During a call, press either bor cto decrease or increase the caller volume.
Message Waiting Lamp
The 4602 IP Telephone has a red message waiting lamp above the display
panel. The method for answering the message and/or clearing the lamp is as
follows:
To answer a message waiting lamp:
1. Either, press the Messages button or lift the handset and dial *1. The
system rings the extension that left the message.
To cancel a message waiting lamp:
1. Lift the handset and dial *2. Replace the handset.
Transfer Button
During a call you can press the TRANSFER button, dial another INDeX
extension and transfer the call, unannounced, by simply replacing the handset
(see page 12).
Conference Button
During a call you can place the caller on hold, call another party and when
answered initiate a conference call by pressing CONFERENCE (see page 17).
Mute
During a call, press MUTE to stop the caller from hearing you without ending
the call. Press MUTE again to reconnect the caller.
Page 4 - 4602 IP Telephone Features INDeX 10.1 4602 IP Telephone User's Guide
On-Hook Dialling 38DHB0002UKFV Issue 1 (28/05/2003)
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Night Service Telephone Tones & Ringing – Page 5
Telephone Tones & Ringing
The INDeX uses various tones and ringing to indicate calls and other events.
Incoming Calls:
• Repeated Double Ring: External call.
• Repeated Single Ring: Internal call.
During Calls:
• Repeated Single Pip: Another extension is about to intrude
or has intruded on your call.
• Outgoing Calls:
• Continuous Tone: Number called is unobtainable or
Set to no calls. Phone locked, no
external calls (or phone is barred).
• Repeated Tone: Busy number.
• Dial Tone: Dial number.
• Repeated Single Pip: Phone on divert or no calls.
Night Service
The system can take different areas into and out of night service automatically.
It does this following timetables setup by the System Manager. The effects of
night service vary, but typically they are as follows:
• Lines: The system directs calls to a night desk number or answer phone
extension.
• Phones: The type of calls you can make becomes more restricted, eg. no
international or long distance calls.
Dialling Timeout
After you start dialling, if you do not dial another digit for several seconds the
system assumes that you have finished dialling. The system then ignores any
further digits that you dial. By default the timeout is 5 seconds though this can
be altered.
Feature Passcode
The requirement to enter your passcode for many of the phone's functions,
indicated by a double-tone, can be switched off by the System Manager. If this
is the case then, for non-voice mail functions, you can ignore instructions to
enter your passcode.
Call Waiting
If, whilst you are engaged on a call, another extension rings your number, you
are notified by a single tone burst (from the telephones speaker). Only you will
hear this tone burst. You can Hold the existing call and answer the waiting call,
see page 13 for details.
INDeX 10.1 4602 IP Telephone User's Guide Telephone Tones & Ringing – Page 5
38DHB0002UKFV Issue 1 (28/05/2003) Night Service
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Page 6 - Making Calls
Making Calls
Notes on Making Calls
Your phone allows very simple and quick dialling to make calls. To simplify
dialling further, the system can store several hundred speed dials for use by any
extension. It can also store personal speed dials for your own frequently needed
numbers.
• Call Barring
On external calls, the system may bar you from dialling particular numbers
or types of numbers (e.g. national, international). Typically, call barring
increases when the system puts the phone's area into night service. Call
barring can also change according to time, date and day of the week. As
the call barring settings vary for each site, this guide cannot fully detailed
their effect.
Making External Calls
The method below uses normal dialling to make external calls. The system may
apply call barring to some or all external numbers. You can also lock your
phone by wrong passcode entry (see page 16).
To dial an external call:
1. Lift the handset and dial 9(Your System Manager will inform you if you
need to dial a different number).
2. Dial the telephone number.
3. During the call you can do hold or transfer it (see page 12).
4. To end the call replace the handset.
To redial last external number used:
1. Press the Redial button to repeat the last external number used (including
speed dials).
Page 6 - Making Calls INDeX 10.1 4602 IP Telephone User's Guide
Notes on Making Calls 38DHB0002UKFV Issue 1 (28/05/2003)
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Making Internal Calls Making Calls – Page 7
Making Internal Calls
To dial an internal call:
1. Lift the handset and dial the extension or group number.
2. If you hear continuous tone, to leave your number as a message, dial 1
(see page 9 for full details).
3. If you hear just ringing, either leave a message as above or to set a
callback, dial 2(see page 10 for full details).
4. If you hear busy tone, either leave a message or set a callback as above.
Otherwise, to camp on and wait, dial 3 (see page 10 for full details). If your
system has an integrated Voice Manager attached, you can record a voice
message instead. The Voice Manager may also instruct you to dial another
number to be automatically transferred to the Operator or another.
5. To end the call, replace the handset.
Making a Page Call
You can page any free INDeX 20 series phone or turret or group of such
phones. They hear the call without doing anything though you cannot hear
them. If wanted, they can turn the page into a normal call. If the extension you
page is diverting calls, the page also diverts (except group pages).
To page an extension or group:
1. Lift the handset and dial 7.
2. Dial the extension or group number.
3. If you hear busy or continuous tone, you can use the same options as for a
normal internal call (see page 9).
4. Speak and then replace the handset.
INDeX 10.1 4602 IP Telephone User's Guide Making Calls – Page 7
38DHB0002UKFV Issue 1 (28/05/2003) Making Internal Calls
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Page 8 - Speed Dials
Speed Dials
Using Speed Dials
The system can store telephone numbers as speed dials. You can then ring
those numbers by dialling the number of the speed dial store.
• System speed dials:All extensions can use these, though call barring
may still apply. Ask your System Manager for a list.
• Personal speed dials:You can store up to 10 speed dials for your own use
(see below).
To use a speed dial:
1. Lift the handset and dial #.
2. Dial the speed dial store number (00 to 09 for personal speed dials, 100 to
899 and 9000 to 9999 for system speed dials).
3. If the phone gives a repeated single-pip, it requires a PIN or account code
before allowing the call.
4. Continue as for a normal external call (see page 6).
Storing Personal Speed Dials
If external, prefix 9to the stored number, this is the normal number to seize an
external line. Your System Manager will inform you if you have to add a different
prefix number.
To store a personal speed dial number:
1. Lift the handset and immediately dial 0.
2. Broken dial tone: Dial the speed dial store to use (00 to 09).
3. Loud pip: Dial your passcode (see page 16).
You will then hear either:-
• Continuous tone: Passcode wrong, replace handset.
• Three soft-tones: Number already set, dial to cancel.
• Single soft tone: No number set, dial a number and #.
Then replace the handset to finish.
Page 8 - Speed Dials INDeX 10.1 4602 IP Telephone User's Guide
Using Speed Dials 38DHB0002UKFV Issue 1 (28/05/2003)
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If Busy or Unanswered Busy or Unanswered – Page 9
Busy or Unanswered
If Busy or Unanswered
Your phone provides several methods for contacting an extension that is busy,
not answering or set to no calls. These option work for normal, page and
diverted calls.
• Leave a Message:
Lights the lamp of the extension called. That extension also stores (and
displays if a display phone) your number as a message to reply.
• Callback:
Rings your phone when that extension called becomes free or is next used.
• Camp On:
Flashes the lamp on the extension called to notify them that you are waiting.
It also stops other calls interrupting you.
Leaving a Message
The system can store you extension number as a message for another
extension to call you. If that extension has a message lamp, the system also
lights the lamp (supported on all INDeX phones plus some standard
telephones). If your call was diverted, the message goes to the extension from
which you were diverted.
To leave a message:
1. Dial 1 or press Messages. Your call ends unless the extension called has
already reached its limit of five stored messages.
2. Replace the handset.
INDeX 10.1 4602 IP Telephone User's Guide Busy or Unanswered – Page 9
38DHB0002UKFV Issue 1 (28/05/2003) If Busy or Unanswered
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Page 10 - Busy or Unanswered
Arrange a Callback
If the extension you call is busy or does not answer, you can set a callback.
When that extension becomes free or is next used, your phone rings. When you
answer, the other extension rings. After setting a callback you can make other
calls, the callback will not take place if you are busy. You can only arrange one
callback at any time.
The Ringer Timeout sets how long a callback rings at your extension before
cancelling (see page 16). The system also cancels callbacks that have not
taken place after a period set by the System Manager (the default is 2 hours).
To arrange a Call Back:
1. Dial 2. The system ends your call unless you already have a callback set.
2. Replace the handset.
Camp On and Wait
If the extension you call is busy, you can 'camp on' and wait. This flashes the
lamp on the busy extension if it is an INDeX phone. If it is an INDeX display
phone, the display shows your name and number. While camped on, you
cannot make or receive any other calls.
To Camp On to a busy extension:
1. Dial 3. Do not replace the handset as this ends the call and the camp on.
Page 10 - Busy or Unanswered INDeX 10.1 4602 IP Telephone User's Guide
Arrange a Callback 38DHB0002UKFV Issue 1 (28/05/2003)
Dit document wordt u aangeboden door TelecomHunter. Dé zakelijke Telecom webshop.
T 088 7463 444 | @ [e-mail] | www.TelecomHunter.nl