Avaya IP OFFICE 2420 User manual

IP Office 4.0
2420 and 5420 User Guide
15-601077 Issue 8 (11
th
December 2006)

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2420 and 5420 User Guide Page iii
IP Office 4.0 15-601077 Issue 8 (11th December 2006)
Table of Contents
The Telephone............................................................................................................................1
About this Guide.......................................................................................................................................1
Overview..................................................................................................................................................1
Call Appearance Keys..............................................................................................................................3
Call Appearance Key Icons ......................................................................................................................4
System Features......................................................................................................................................4
Logging On...............................................................................................................................................5
Logging Off...............................................................................................................................................5
No User....................................................................................................................................................6
The Display..............................................................................................................................................7
Basic Call Handling Features....................................................................................................8
Answering a Call ......................................................................................................................................8
Making a Call............................................................................................................................................9
Clearing a Call..........................................................................................................................................9
Headset Working....................................................................................................................................10
Speakerphone........................................................................................................................................11
Speed Dial..............................................................................................................................................11
Redial.....................................................................................................................................................12
Mute.......................................................................................................................................................12
Hold........................................................................................................................................................12
Transfer..................................................................................................................................................13
Parking Calls..........................................................................................................................................13
Conference.............................................................................................................................................14
Message.................................................................................................................................................14
Private Call.............................................................................................................................................15
Using Speed Dials....................................................................................................................16
Overview of Speed Dials........................................................................................................................16
Adding a New Speed Dial.......................................................................................................................17
Dialling a Speed Dial Number.................................................................................................................18
Deleting a Speed Dial.............................................................................................................................18
Editing a Speed Dial...............................................................................................................................18
Converting a Call Log Entry to a Speed Dial...........................................................................................18
Using the Call Log ...................................................................................................................19
Overview of the Call Log ........................................................................................................................19
Using The Call Log.................................................................................................................................20
Setting Which Calls are Logged .............................................................................................................20
Viewing the Call Log...............................................................................................................................21
Making Calls from the Call Log...............................................................................................................21
Saving a Call Log Entry to Your Speed Dial List.....................................................................................21
Deleting a Call Log Entry........................................................................................................................22
Erasing All Logged Calls ........................................................................................................................22
Changing Options....................................................................................................................23
Changing Ringer Options.......................................................................................................................23
Adjusting the Display Contrast................................................................................................................24
Call Log Setup........................................................................................................................................24
Miscellaneous.........................................................................................................................................24
Using Self Test.......................................................................................................................................24
Default Phone/Erase All Settings............................................................................................................25
Language...............................................................................................................................................25
Automatic Gain Control (AGC) ...............................................................................................................26
Function Keys ..........................................................................................................................27
Overview of the Function Keys...............................................................................................................27
Display Mode..........................................................................................................................................28

2420 and 5420 User Guide
2420 and 5420 User Guide Page iv
IP Office 4.0 15-601077 Issue 8 (11th December 2006)
Function Key Programming....................................................................................................................29
Shorthand Programming Mode...............................................................................................................30
Longhand Programming.........................................................................................................................31
Changing Function Key Labels...............................................................................................................32
System Features ......................................................................................................................33
System Features....................................................................................................................................33
Ring Back...............................................................................................................................................33
Call Forwarding......................................................................................................................................33
Diverting Calls........................................................................................................................................34
Do Not Disturb........................................................................................................................................34
Voicemail................................................................................................................................................35
Default Feature Codes ...........................................................................................................................36
Using Visual Voice...................................................................................................................37
Overview of Visual Voice........................................................................................................................37
Listen to Voicemails................................................................................................................................38
Send a Voicemail ...................................................................................................................................39
Changing Your Greeting.........................................................................................................................39
Changing Your Mailbox Password..........................................................................................................40
Email Alerts............................................................................................................................................40
Voicemail Transfer .................................................................................................................................41
EU24 Expansion Module .........................................................................................................42
EU24 Overview ......................................................................................................................................42
Connection.............................................................................................................................................43
Using the EU24 Expansion Module........................................................................................................43
Index..........................................................................................................................................45

2420 and 5420 User Guide Page 1
IP Office 4.0 15-601077 Issue 8 (11th December 2006)
The Telephone
About this Guide
This guide describes how to use all the features on your Avaya IP Office 2420/5420 phone.
For basic phone settings and functionality, refer to the relevant Quick Reference Guide for your IP Office
phone.
Further information about IP Office is available from www.avaya.com/support and also from
http://marketingtools.avaya.com/knowledgebase.
Overview
This guide covers the use of the 2420 and 5420 phones on IP Office. Both phones are similar, however
the 5420 is only supported on the IP Office whereas the 2420 is supported on a range of Avaya phone
systems.
1. Display, Call Appearance and Feature Buttons: Call Appearance keys enable you to handle
multiple calls and the display shows call information. Details on system features (allocated by
your system administrator) can also be displayed. See Call Appearance Keys and Overview of
the Function Keys.
2. Message Lamp: The lamp is used as follows:
1. On (Continuous): There are new messages in your voicemail mailbox, or another
mailbox for which you have been configured to receive "Message Waiting Indication".
2. Flashing: The lamp can also be set to flash when the phone receives a call. See Ring
Options.
3. Previous/Next Page: Move through the different pages of the call handling, speed dials
and call log screens. Also used to move the cursor during data entry.
4. MESSAGES: Access your mailbox.