Avaya 9500 User manual

IP Office
9500 Series Phone User Guide
Release 11.1
Issue 1
May 2020

Contents
Chapter 1: Introduction............................................................................................................ 8
Important Safety Information.................................................................................................... 8
Phone Keys............................................................................................................................ 9
Call Soft Keys....................................................................................................................... 10
Appearance Buttons.............................................................................................................. 11
Call Appearance Buttons................................................................................................. 12
Bridged Appearance Buttons............................................................................................ 13
Call Coverage Buttons..................................................................................................... 13
Line Appearance Buttons................................................................................................. 14
Programmable Feature Buttons.............................................................................................. 14
Status Display....................................................................................................................... 14
Status Icons.................................................................................................................... 15
Status Letters.................................................................................................................. 15
The Phone Stand.................................................................................................................. 16
Chapter 2: Making Calls......................................................................................................... 17
Making a Call........................................................................................................................ 17
Making Additional Calls.......................................................................................................... 18
Calling from Your Contacts..................................................................................................... 18
Calling from the Call Log........................................................................................................ 19
Redialling a Previous Number................................................................................................ 20
Redialling in List Mode..................................................................................................... 20
Redialling in Last Number Mode....................................................................................... 20
Making a Page Call............................................................................................................... 21
Busy Indication...................................................................................................................... 21
En-Bloc Dialing..................................................................................................................... 22
Dialing a Number in En-Bloc Mode................................................................................... 22
Enabling/Disabling En-Bloc Dialing................................................................................... 22
Withholding Your Number...................................................................................................... 23
Adjusting the Call Volume...................................................................................................... 23
Muting a Call......................................................................................................................... 24
Ending Calls......................................................................................................................... 24
Chapter 3: Answering Calls................................................................................................... 25
Answering a New Call............................................................................................................ 25
Answering Another Call......................................................................................................... 26
Diverting a Call to Voicemail................................................................................................... 27
Silence (Ignore) an Alerting Call............................................................................................. 27
Dropping an Incoming Call..................................................................................................... 27
Page Calls............................................................................................................................ 28
Displaying Other Calls........................................................................................................... 28
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Using Call Pickup.................................................................................................................. 29
Short Codes.......................................................................................................................... 29
Chapter 4: Redialling.............................................................................................................. 31
Redialling in List Mode........................................................................................................... 31
Redialling a Previous Number................................................................................................ 32
Selecting Your Redial Mode................................................................................................... 32
Chapter 5: Redirecting Calls.................................................................................................. 33
Chapter 6: Follow Me.............................................................................................................. 35
Follow Me To (Features Menu)............................................................................................... 35
Follow Me (Status Menu)....................................................................................................... 36
Follow Me Here (Features Menu)............................................................................................ 36
Follow Me Here (Status Menu)............................................................................................... 37
Follow Me Short Codes.......................................................................................................... 37
Chapter 7: Forwarding Calls.................................................................................................. 39
Forward Unconditional (Status Menu)..................................................................................... 40
Forward Unconditional (Features Menu).................................................................................. 41
Forward on Busy/No Answer (Features Menu)......................................................................... 41
Forward on No Answer (Status Menu)..................................................................................... 42
Forward on Busy (Status Menu)............................................................................................. 43
Call Forwarding Short Codes.................................................................................................. 43
Chapter 8: Do Not Disturb...................................................................................................... 45
DND On/Off (Features Menu)................................................................................................. 45
DND Off (Status Menu).......................................................................................................... 46
Do Not Disturb Exceptions..................................................................................................... 46
Do Not Disturb Short Codes................................................................................................... 46
Chapter 9: Twinning................................................................................................................ 48
Switching Mobile Twinning On................................................................................................ 49
Changing Your Twinning Number............................................................................................ 49
Transferring a Call to Your Mobile........................................................................................... 50
Reclaiming a Twinned Call..................................................................................................... 50
Switching Mobile Twinning Off................................................................................................ 50
Chapter 10: Holding Calls...................................................................................................... 52
Holding Conference Calls....................................................................................................... 52
Holding a Call....................................................................................................................... 53
Taking a Call Off Hold............................................................................................................ 53
Switching Between Calls........................................................................................................ 53
Transferring a Held Call......................................................................................................... 54
Chapter 11: Parking Calls....................................................................................................... 56
Parking Short Codes.............................................................................................................. 56
Parking Calls (Features Menu)............................................................................................... 57
Unparking Calls Using the Status Menu.................................................................................. 57
Park & Page......................................................................................................................... 58
Contents
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Chapter 12: Transferring Calls............................................................................................... 60
Transferring a Call to Voicemail.............................................................................................. 61
Transferring a Held Call......................................................................................................... 61
Transferring a Call to Your Mobile........................................................................................... 62
Chapter 13: Account Codes................................................................................................... 63
Forced Account Codes.......................................................................................................... 63
Manual Account Code Entry................................................................................................... 64
Chapter 14: Conferencing...................................................................................................... 65
Starting a Conference............................................................................................................ 65
Turning a Normal Call Into a Conference................................................................................. 66
Adding Another Party Using Hold............................................................................................ 66
Adding Another Party Without Using Hold............................................................................... 67
Viewing Conference Details................................................................................................... 67
Dropping/Muting Parties......................................................................................................... 68
Holding a Conference Call..................................................................................................... 68
Exiting a Conference............................................................................................................. 68
Context Sensitive Conferencing.............................................................................................. 69
Conference Short Codes........................................................................................................ 70
Chapter 15: Headset Operation............................................................................................. 72
Using a Heaset..................................................................................................................... 72
Headset Caller Volume.......................................................................................................... 73
Automatic Gain Control.......................................................................................................... 73
Default Handsfree Audio Path................................................................................................ 73
Chapter 16: Handsfree Speaker Operation........................................................................... 75
Using Handsfree................................................................................................................... 75
Speaker Volume.................................................................................................................... 76
Default Audio Path................................................................................................................ 76
Automatic Gain Control.......................................................................................................... 77
Chapter 17: Contacts.............................................................................................................. 78
How the Directory Search Works............................................................................................ 79
Managing External Contacts.................................................................................................. 81
Viewing Contacts................................................................................................................... 81
Making a Call from the Directory............................................................................................. 82
Using the Directory for Other Functions................................................................................... 83
Adding a New Contact........................................................................................................... 83
Adding a Contact from Your Call Log....................................................................................... 84
Editing a Contact................................................................................................................... 85
Deleting a Contact................................................................................................................. 85
Chapter 18: Using the Call Log.............................................................................................. 87
Missed Calls......................................................................................................................... 87
Missed Group Calls............................................................................................................... 88
Accessing Your Call Log........................................................................................................ 88
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Making a Call from Your Call Log............................................................................................ 89
Viewing Call Details............................................................................................................... 89
Deleting a Call from Your Call Log.......................................................................................... 90
Deleting the Whole Call Log................................................................................................... 91
Adding a Call Log Call to Your Contacts.................................................................................. 91
Chapter 19: Voicemail............................................................................................................. 93
Message Waiting Indication.................................................................................................... 93
Accessing the Visual Voice Menus.......................................................................................... 94
Checking Messages Using Visual Voice.................................................................................. 94
Leaving a Message............................................................................................................... 95
Using Voicemail Email........................................................................................................... 96
Recording Your Mailbox Greeting........................................................................................... 96
Record Your Name................................................................................................................ 97
Changing Your Voicemail Code.............................................................................................. 98
Switching Voicemail On/Off.................................................................................................... 98
Transferring a Call to Voicemail.............................................................................................. 99
Sending an Incoming Call to Your Mailbox............................................................................... 99
Voicemail Short Codes........................................................................................................... 99
Chapter 20: Logging In/Out.................................................................................................. 101
Logging In........................................................................................................................... 102
Logging In on Another User’s Phone............................................................................... 102
Logging In on a “Not Logged In” Phone........................................................................... 103
Logging In on an Unregistered Phone............................................................................. 103
Logging Out........................................................................................................................ 104
Changing Your Security PIN................................................................................................. 104
Locking Your Phone............................................................................................................. 105
Unlocking Your Phone......................................................................................................... 105
Auto Lock........................................................................................................................... 106
Short Codes........................................................................................................................ 107
Chapter 21: Groups.............................................................................................................. 108
Group Membership.............................................................................................................. 108
Switching Your Group Membership On/Off (Status Menu)................................................. 109
Switching Your Group Membership On/Off (Features Menu)............................................. 109
Group Service Status and Fallback....................................................................................... 110
Changing a Group’s Service Status (Features Menu)....................................................... 110
Changing a Group’s Service Status (Status Menu)........................................................... 111
Changing a Group’s Fallback Destination........................................................................ 112
Short Codes.................................................................................................................. 113
Chapter 22: Programmable Feature Buttons...................................................................... 114
Editing Your Programmable Buttons...................................................................................... 114
Programmable Button Features............................................................................................ 115
Abbreviated Dial Button.................................................................................................. 116
Absence Text Button...................................................................................................... 116
Contents
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Account Code Button..................................................................................................... 116
Auto Answer Button....................................................................................................... 117
Call Forward All Button.................................................................................................. 117
Call Park Button............................................................................................................ 117
Call Park to Other Button................................................................................................ 118
Call Pickup Button......................................................................................................... 118
Call Pickup Any Button................................................................................................... 118
Conf Meet Me Button..................................................................................................... 118
Drop Button................................................................................................................... 118
Flash Hook Button......................................................................................................... 119
Group Button................................................................................................................. 119
Page Button.................................................................................................................. 119
Park and Page Button.................................................................................................... 119
Ringer Off Button........................................................................................................... 119
Self-Administer Button................................................................................................... 120
Send All Calls Button..................................................................................................... 120
Suppress Digits Button.................................................................................................. 120
Timer............................................................................................................................ 120
Twinning Button............................................................................................................ 121
User Button................................................................................................................... 121
Chapter 23: Ringer Controls................................................................................................ 123
Disabling the Ringer............................................................................................................ 123
Visual Alerting..................................................................................................................... 123
Coverage Ring.................................................................................................................... 124
Ringer Volume.................................................................................................................... 124
Internal Auto-Answer........................................................................................................... 125
Chapter 24: Display Controls............................................................................................... 126
Display Brightness............................................................................................................... 126
Display Contrast.................................................................................................................. 127
Single/Dual Column Display................................................................................................. 127
Last Call Duration Display.................................................................................................... 128
Call Timer Display............................................................................................................... 128
Display Language................................................................................................................ 129
Auto Display Waiting Call..................................................................................................... 129
Inactivity Timer (Auto-Return)............................................................................................... 130
Chapter 25: Volume and Sound........................................................................................... 131
Button Clicks....................................................................................................................... 131
Error Tones......................................................................................................................... 132
Ringer Volume.................................................................................................................... 132
Handset Volume.................................................................................................................. 132
Headset Volume.................................................................................................................. 133
Speaker Volume.................................................................................................................. 133
Automatic Gain Control........................................................................................................ 133
Contents
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Default Handsfree Audio Path.............................................................................................. 134
Chapter 26: The Status Menu.............................................................................................. 135
Do Not Disturb.................................................................................................................... 135
Follow Me To....................................................................................................................... 136
Follow Me Here................................................................................................................... 136
Forward on Busy................................................................................................................. 136
Forward on No Answer........................................................................................................ 137
Forward Unconditional......................................................................................................... 138
Forwarded Here.................................................................................................................. 138
Group Membership.............................................................................................................. 139
Group Status....................................................................................................................... 139
Switch Mobile Twinning Off.................................................................................................. 140
Parked Calls....................................................................................................................... 140
System Alarms.................................................................................................................... 141
Chapter 27: Short Codes...................................................................................................... 142
Chapter 28: System Administration.................................................................................... 145
Checking the System Information......................................................................................... 145
Checking the Time Server Status.......................................................................................... 146
Setting the Date.................................................................................................................. 146
Setting the Time.................................................................................................................. 147
Setting the Time Offset........................................................................................................ 148
Restarting the System......................................................................................................... 148
Managing the Memory Cards............................................................................................... 149
Reporting System Alarms..................................................................................................... 151
Chapter 29: Menus................................................................................................................ 152
Status Menu....................................................................................................................... 152
Features Menu.................................................................................................................... 152
A Menu............................................................................................................................... 153
Menu Access Control........................................................................................................... 153
Chapter 30: Entering Text Characters................................................................................. 155
Entering Characters for a Directory Search............................................................................ 155
Entering Additional and Accented Characters........................................................................ 155
Entering Characters for Other Functions............................................................................... 156
Contents
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Chapter 1: Introduction
This guide covers using 9500 Series telephones on an Avaya IP Office telephone system.
The 9504 and 9508 phones are supported on IP Office systems only. They are physically and
functionally the same as their 9400 Series equivalents but are not supported on other Avaya
telephone systems.
1. On phones which support button modules, the number of buttons supported is increased by
the addition of modules.
Related links
Important Safety Information on page 8
Phone Keys on page 9
Call Soft Keys on page 10
Appearance Buttons on page 11
Programmable Feature Buttons on page 14
Status Display on page 14
The Phone Stand on page 16
Important Safety Information
Warning:
• This handset may pick up small metal objects such as metal pins or staples.
• During a power surge, EFT (Electronically Fast Transients), or ESD (Electrostatic
Discharge), calls may be dropped. After a power surge, EFT or ESD, it is normal for the
phone to restart.
• Using a cell phone, mobile phone, GSM phone or two-way radio in close proximity to an
Avaya telephone might cause interference.
• The phone should not be connected directly to the outdoor telecommunication network.
Related links
Introduction on page 8
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Phone Keys
The following keys may be found on the phone (the keys can vary depending on the particular
model of phone):
Key Name Description
or Appearance
or
Feature
These keys have two roles:
•Appearance Buttons – These buttons are used to make and receive
calls. Each button represents a separate call. For example, the currently
connected call to which you are talking, a held call and a new incoming
call that is waiting to be answered. See Appearance Buttons on page 11.
•Feature Buttons – Any other keys can be used for programmable feature
buttons. The label next to the button indicates its function. You can
reprogram some buttons, see Programmable Feature Buttons on
page 114.
Soft Keys The keys below the display have variable functions. When the key is active,
its function is indicated by the text label that appears above it. See Call Soft
Keys on page 10.
Cursor Keys This dial acts as a set of cursor key:
• You can use the up and down cursor keys to scroll through lists.
• You can also use the left and right cursor keys to enter and exit different
levels of the menu. Menu option that accesses a sub-menu is indicated by
the ... dots (ellipsis) after its name or a > symbol.
• When changing settings, the left and right cursor keys can sometimes be
used to scroll through possible settings.
OK Button This button, in the center of the cursor keys has multiple functions:
• When the phone is idle, it can acts the same as going off-hook to dial.
• When on a call or in a menu, pressing it matches the function offered by
the left-most soft key below the screen.
MESSAGE This key is used to access your voicemail system. By default this uses a
series of menus on your phone's display. See Voicemail on page 93.
PHONE This key is used to exit any menu you are in and return to the phone's
normal button display. During a call it can also be used to toggle the options
displayed on the appearance menu.
MAIN MENU This key is used to access a menu for phone settings and information.
These are settings stored by the phone itself rather than the telephone
system.
CONTACTS This key is used to display the various directories (personal and shared) of
names and telephone numbers to which you have access. See Contacts on
page 78.
Table continues…
Phone Keys
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Key Name Description
CALL LOG This key displays a record of your most recent calls (answered, missed, and
outgoing). The button is illuminated when you have new missed calls. See
Using the Call Log on page 87.
– + VOLUME Press + plus or – minus ends of the key to adjust the volume. When the
phone is idle, the button adjusts the ringer volume. When on a call, the
button adjusts the caller volume on the handset, headset or speaker
depending on which is being used at the time.
HEADSET This key is used to answer and end calls using a headset connected to the
phone's headset socket. The button is lit when you are connected to a call
using the headset.
MUTE This key can be used to mute your speech to the currently connected call.
The button is lit while mute is active.
SPEAKER This key is used to answer and end calls using the phone's handsfree
speaker and microphone. The button is lit when you are connected to a call
handsfree.
Related links
Introduction on page 8
Call Soft Keys
The functions performed by the buttons just below the display change dynamically. Each buttons
current function is shown by the label (if any) above it on the display.
Note that the soft keys only relate to the call represented by the currently highlighted call. That
does not necessarily have to be the connected call.
You can use the up and down cursor keys to change which call is currently highlighted and has its
call details displayed without interrupting the connected call. This allows you to access the soft key
options for that other call
The following are some of the common soft key options. Note that some soft key options are only
be available if enabled by your system administrator.
•Account – Enter an account code to associate with the call.
•Answer – Answer a page call, turning it into a normal call.
•CallBack – Set an automatic callback on the user that you have called but who has not
answered. When they next end a call, the telephone system will call you and when answered,
will automatically make a call to the user.
•Complete – Complete the transfer of a held call. A Cancel option is also shown which will
end the transfer attempt.
•Conf – Put your current call on hold and present dial tone for you to dial the number you
want to add to a conference with the held caller.
Introduction
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•Connect – Take a call off hold.
•Dir – Access the directory in order to select a number by name rather than dialing it. The type
of names available in the directory is adjusted to match those suitable for use by the feature.
•Drop – If you are connected to the call, this option ends the call. If the call is a personal call
alerting, this option sends the call to your forward on busy number if set or else to your
voicemail if enabled. If it is a hunt group call that is alerting, this option sends the call to the
next member of the group.
•Ignore – Silence the ringer for the current alerting call. The call will continue alerting until
either answered, it goes to voicemail, or the caller abandons the call.
•Pickup – Answer the call that is held or alerting another user.
•Redial – If there are outgoing numbers in your call log, display the list of those numbers.
•Transfer – Put your current call on hold and present dial tone for you to dial the number to
which you want to transfer the call.
•ToVM – Send an alerting call to your voicemail.
Related links
Introduction on page 8
Appearance Buttons
Appearance buttons are used to represent calls made and received by you and other users on the
telephone system. They are configured by your system administrator.
Normally, your first three buttons are call appearance buttons, but your administrator can configure
additional appearance buttons for you if required.
Those buttons not programmed as appearance buttons can be programmed as feature buttons.
See Programmable Feature Buttons on page 114.
There are several different types of appearance button:
•Call Appearance Buttons – These buttons are used to make and answer general calls.
•Bridged Appearance Buttons – This type of button mirrors another users call appearance
buttons and allows you to make and answer calls for a colleague.
•Call Coverage Buttons – Be alerted when a colleague has unanswered calls and answer
those calls.
•Line Appearance Buttons – Make and answer external calls on a particular telephone line.
Which appearance button is currently selected and gets used when you go off-hook, for example
by lifting the handset, is controlled by two system settings which are normally on by default. Those
settings are:
•Idle Line Preference – Idle line preference automatically selects the first available call
appearance or line appearance button as your currently selected button when you do not
Appearance Buttons
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have a call connected. This means it will be the appearance button used when you go off
hook. If this was not the case, you would need to select an appearance button before going
off hook to make a call.
•Ringing Line Preference – If not connected to a call, when you receive an incoming call,
ringing line preference automatically makes the alerting appearance button your selected
appearance button. This means that you can answer the call by simply lifting the handset or
pressing the Headset or Speaker button. Without ringing line preference, to answer the call
on the alerting appearance button you must first press that appearance button to select it.
Related links
Introduction on page 8
Call Appearance Buttons on page 12
Bridged Appearance Buttons on page 13
Call Coverage Buttons on page 13
Line Appearance Buttons on page 14
Call Appearance Buttons
Call appearance buttons are used to display calls to and from your phone. By having several call
appearance buttons, you are able to answer and make several calls, switch between calls, and
perform other actions.
When all your call appearance buttons are in use, any further calls to your number follow your
'forward on busy' setting, if set. Otherwise, calls go to voicemail (if available).
By default a=, b= and so on is displayed. This can be replaced by another label if required.
When the user is not connected to a call, the button indicated as selected is the button that will be
used if the user goes off hook without pressing an appearance button. When a user is connected
to a call, that call is the selected button.
LED Red | Green Name Description
Off | Off Idle The call appearance is not in use and is not currently
selected.
On | Off Idle+Selected As above but this is the current selected button that will be
used if you go off hook.
Off | Flash Alerting Alerting for an incoming call, accompanied by ringing. If
already on a call, only a single ring is given.
On | Flash Alerting+Selected As above but this is the current selected button that
answered if you go off hook..
On | On In Use Here You have a currently connected call or are dialing.
Off | On In Use Elsewhere The call appearance button is in use on a bridged
appearance.
Table continues…
Introduction
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LED Red | Green Name Description
Off | Fast Flash On Hold Here You have put a call on hold.
Both Fast Flash On Hold Pending
Transfer
Off | Intermittent
Flash
On Hold Elsewhere A call on a bridged appearance button matched to the call
appearance has been put on hold.
Off | Broken
Flash
Invalid The button is not programmed for any function.
Related links
Appearance Buttons on page 11
Bridged Appearance Buttons
A bridged appearance button shows the state of one of another user's call appearance buttons. It
can be used to answer or join calls on that other user's call appearance button.
It can also be used to make a call that the call appearance user can then join or retrieve from hold.
• When the user's call appearance button alerts, your matching bridged appearance button
also alerts. The bridged appearance button can be used to answer the call on the call
appearance button user's behalf.
• When the call appearance button user answers or makes a call using that call appearance,
your matching bridged appearance button shows the status of that call, for example
connected, on hold, etc. The bridged appearance button can be used to retrieve the call if on
hold or to join the call if active.
• Bridged appearance buttons are not supported between users on different systems in a
network.
Related links
Appearance Buttons on page 11
Call Coverage Buttons
Each call coverage button is associated with another user on your telephone system. The button
allows you to be alerted when that user has an unanswered call still ringing.
You can view the details of the call and answer it if required.
The settings of the user being covered control how long it rings at their phone before it also starts
alerting on your call coverage button for that user.
Call coverage appearance buttons are not supported between users on different systems in a
network.
Appearance Buttons
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Related links
Appearance Buttons on page 11
Line Appearance Buttons
Line appearance buttons allow you to make and receive calls on a specific telephone line
connected to your telephone system. The button also allows you to see when the line is in use by
other users.
For incoming calls, the telephone system still determines the destination for the call. That may be
a user or group. However, if you have a line appearance button for the line, you will see that there
is a call alerting and can answer it if required.
•Private Lines – Special behavior is applied to calls when you are the system’s default
destination for a line for which you have a line appearance button. In that case, incoming
calls on that line will alert only on the Line Appearance button and not on any other buttons.
These calls will also not follow any forwarding.
Related links
Appearance Buttons on page 11
Programmable Feature Buttons
Those programmable button not assigned as appearance buttons can be used for a range of other
features. The features can be programmed by you or your system administrator. Note however
that you may not be able to change the feature buttons set by your system administrator. Note
also that there are features that the system administrator can assign that are not available for you
to assign. This guide includes only the features that are available for you to assign if required.
The use of the button lamps depends on the feature associated with the button. Buttons
programmed with a feature that is not supported by the phone display as Invalid.
For more details, see Programmable Feature Buttons on page 114.
Related links
Introduction on page 8
Status Display
The top lines of the phone display show information about you and your phone. For example:
• The top line shows the date and time plus various status icons.
Introduction
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• The next line shows information about the call/feature on the currently selected (outlined in
white) button or your own extension/name if the button idle/unprogrammed. It can also
display various status letter on the right-hand side.
Related links
Introduction on page 8
Status Icons on page 15
Status Letters on page 15
Status Icons
Status Icons
The top lines of the display can include the following icons:
• Muted – This icon indicates that the your connection to the current call is muted. You can
hear the caller but they cannot hear you.
• Ringer Off – This icon indicates that your phone has its ringer turned off. See Ringer Off
Button on page 119.
• Missed Calls – This icon indicates that you have had missed calls. The number next to the
icon indicates the number of different callers. Pressing the button opens your call log at the
missed calls display. See Missed Calls on page 87.
Related links
Status Display on page 14
Status Letters
The top lines of the display can include the following status letters. These letter may appear as a
group of letters, for example OG or NG.
•B = Barred – The system administrator has prohibited you from making external calls. You
can only make internal calls.
•D = Diverting (Forwarding) Call – You have forward unconditional enabled. See Forwarding
Calls on page 39.
•G = In Group – You have been configured as a member of a hunt group and your
membership of the group is enabled. This means you may receive calls targeted to the hunt
group. See Group Membership on page 108.
•O = Out of Service – A group of which you are a member is in night service mode. Calls to
the group are diverted to its fallback if set or otherwise to voicemail if available. See .Group
Service Status and Fallback on page 110
•S = System Alarm – If you are configured as a system administrator, this indicates a system
alarm. See Reporting System Alarms on page 151.
Status Display
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•T = Twinned – Your phone is internally twinned with another extension. Calls to you alert on
both phones and can be answered at either. See Twinning Button on page 121.
•! = Cannot Retrieve Settings – This indicates that the phone was not able to retrieve all you
user settings. If this happens, it may limit some telephone functions. Contact your system
administrator.
Related links
Status Display on page 14
The Phone Stand
The phones all include a stand that clips to the base of the phone. The stand allows the phone to
be used in either of two different angles.
When changing the position of the stand, be sure to check that the stand has locked into the
chosen position.
Related links
Introduction on page 8
Introduction
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Chapter 2: Making Calls
The phone provides a number of ways to make calls.
At its simplest, just dial the number required. When answered, continue handsfree or lift the handset
if required.
Related links
Making a Call on page 17
Making Additional Calls on page 18
Calling from Your Contacts on page 18
Calling from the Call Log on page 19
Redialling a Previous Number on page 20
Making a Page Call on page 21
Busy Indication on page 21
En-Bloc Dialing on page 22
Withholding Your Number on page 23
Adjusting the Call Volume on page 23
Muting a Call on page 24
Ending Calls on page 24
Making a Call
If you are not already on a call, then you can just dial the number.
Procedure
With no connected call, start dialing:
• The first available appearance button is automatically selected for the call.
• The call uses either the phone's speaker or headset depending on the phone's default
handsfree audio setting. To switch to the handset, just lift the handset.
• If the number you dial matches a user or group on the telephone system, the directory name is
shown and the call starts altering them. Otherwise, as soon as there are enough digits the
phone will be connected to an external telephone line.
• If the call is to an internal user, and they do not answer, you can set a callback by pressing
CallBack and then ending the call by pressing Drop. When a callback is set, the next time a
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user uses their phone or ends their current call, the system will call you and when you answer,
automatically make another call to the user.
Related links
Making Calls on page 17
Making Additional Calls
If you are already on a call, you can still make and answer other calls.
Procedure
1. Either:
• Simply press any idle call appearance key. For example, b=.
• Press the Hold soft key.
2. The existing call is automatically put on hold, shown by a fast flashing green lamp.
3. Make the additional call as normal.
4. Once the additional call is connected:
• You can press the appearance buttons to switch between calls.
• Press Conf to conference the calls together.
Related links
Making Calls on page 17
Calling from Your Contacts
You can use any directory contact to make a call.
• You can also use the directory to select a contact anytime the Dir soft key is displayed in the
function’s menus. In that case, the system automatically only shows the types of contacts
supported for the function.
Procedure
1. Access the contacts directory:
a. Press the CONTACTS key. The directory menu is displayed.
b. Use the left and right cursor keys to select the type of directory entries shown.
•All - All directory entries.
•Personal - Your own personal directory entries.
Making Calls
May 2020 9500 Series Phone User Guide 18
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•External - Directory entries stored by the telephone system for all users to use.
•Users - The names and numbers of other users on the telephone system.
•Groups - The names and numbers of hunt groups on the telephone system.
a. Use the up and down cursor keys to scroll through the list. Alternatively, you can start
dialing the name you want to display only matching entries as follows:
• Pressing a key enters all of the characters represented by that key. Pressing
another key adds the characters from that button to the previous key press.
• For example, dialing 527 matches all names starting with JAS (for example
"Jason") and with KAR (for example "Karl") plus any other letter combinations from
those 3 key presses. See How the Directory Search Works on page 79.
• To remove all the characters entered so far, press Clear.
b. To view more details of the highlighted name, press Details. To return to the directory
press List.
2. When the required entry is highlighted, press Call or press the button next to the name.
3. Proceed as you would with a normally dialed call.
Related links
Making Calls on page 17
Calling from the Call Log
You can use your call log to make calls.
Procedure
1. Access your call log:
a. Press the CALL LOG button.
• If you have any new missed calls, the button is illuminated and opening the call log
shows missed calls.
b. Use the left/right cursor keys to select the type of records shown: All, Outgoing,
Incoming and Missed.
c. Use the up/down cursor keys to scroll through the records.
2. Press Call to call the number displayed in the call record. This option is not available if the
caller withheld their number.
Related links
Making Calls on page 17
Calling from the Call Log
May 2020 9500 Series Phone User Guide 19
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Redialling a Previous Number
When Redial is displayed it can be used to make a call to a previously used number. Redial can
work in one of two ways, set by your choice of redial mode see Selecting Your Redial Mode on
page 32.
Related links
Making Calls on page 17
Redialling in List Mode on page 20
Redialling in Last Number Mode on page 20
Redialling on page 31
Redialling in List Mode
This redial method is used when your phone's redial mode is set to Open Call Log.
Procedure
1. Access the redial list:
a. Press Redial. The list of outgoing calls is displayed.
b. Use the up and down cursor keys to scroll through the 10 most recent outgoing calls.
2. Press Call to call the number displayed in the call record.
3. Continue in the same way as for a normal dialed call.
Related links
Redialling a Previous Number on page 20
Redialling on page 31
Redialling in Last Number Mode
This redial method is used when your phone's redial mode is set to Last Dialled.
Procedure
1. Press Redial.
2. The number for the most recent outgoing call in your personal call log is redialed.
3. Continue in the same way as for a normal dialed call.
Related links
Redialling a Previous Number on page 20
Making Calls
May 2020 9500 Series Phone User Guide 20
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