Avaya one-X Quick Edition Instruction Manual

Avaya one-X™ Quick Edition
Release 3.1.0
System Administration Guide
16-601412
Release 3.1.0
May 2007
Issue 2

© 2007 Avaya Inc.
All Rights Reserved.
Notice
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Avaya Inc. can
assume no liability for any errors. Changes and corrections to the information
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For full legal page information, please see the complete document, Avaya
Legal Page for Software Documentation, Document number 03-600758.
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Warranty
Avaya Inc. provides a limited warranty on this product. Refer to your sales
agreement to establish the terms of the limited warranty. In addition, Avaya’s
standard warranty language, as well as information regarding support for this
product, while under warranty, is available through the following Web site:
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questions about your product. The support telephone number
is 1-800-242-2121 in the United States. For additional support telephone
numbers, see the Avaya Web site:
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Software License
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S
ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL
LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE AT
http://support.avaya.com/LicenseInfo/ (“GENERAL LICENSE TERMS”). IF
YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST
RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN
(10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.
Avaya grants End User a license within the scope of the license types
described below. The applicable number of licenses and units of capacity for
which the license is granted will be one (1), unless a different number of
licenses or units of capacity is specified in the Documentation or other
materials available to End User. For purposes of this Software License, the
following capitalized terms shall have the meanings set forth herein:
“Designated Processor” means a single stand-alone computing device.
“Software” means the computer programs in object code, originally licensed by
Avaya and ultimately utilized by End User, whether as stand-alone Products or
pre-installed on hardware. “Product(s)” means the combination of hardware
and Software comprising the Avaya one-X Quick Edition product line.
License Type(s):
(a) Designated System(s) License (DS). End User may install and use each
copy of the Software on only one Designated Processor, unless a different
number of Designated Processors is indicated in the Documentation or other
materials available to End User. Avaya may require the Designated
Processor(s) to be identified by type, serial number, feature key, location or
other specific designation, or to be provided by End User to Avaya through
electronic means established by Avaya specifically for this purpose.
(b) Shrinkwrap License (SR). With respect to Software that contains elements
provided by third party suppliers, End user may install and use the Software in
accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickwrap” license accompanying or
applicable to the Software (“Shrinkwrap License”). The text of the Shrinkwrap
License will be available from Avaya upon End User’s request.
Third-party Components
Certain software programs or portions thereof included in the Product may
contain software distributed under third party agreements (“Third Party
Components”), which may contain terms that expand or limit rights to use
certain portions of the Product (“Third Party Terms”). Information identifying
Third Party Components and the Third Party Terms that apply to them is
available on Avaya’s web site at:
http://support.avaya.com/ThirdPartyLicense/
The executable installer program described in the “Upgrading Telephone
Software” chapter uses the nullsoft scriptable install system
(nsis.sourceforge.net) by Nullsoft, Inc.

Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007 3
Chapter 1: Technical Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Documentation List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
System Features and Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
About the Multisite Provisioning Tool . . . . . . . . . . . . . . . . . . . . . . . . . 9
Obtaining and Installing the Multisite Provisioning Tool . . . . . . . . . . . . . 9
Typical Network Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Important Networking Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Performance Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Adding an Analog Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Supporting Telecommuters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
SIP (VoIP) Interoperability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Growing Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 2: Configuring the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Accessing System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Changing the Administration Password . . . . . . . . . . . . . . . . . . . . . . . . 19
Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Device Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Set Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Reset Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Gateway Details (G10/G11) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Lines Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Music on Hold (MOH) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Advanced Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
A10 Analog Telephone Adapter (ATA) Details. . . . . . . . . . . . . . . . . . . . . 28
G20 ISDN BRI Gateway Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Software Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
System Configuration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Telephone Configuration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Add an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Remove an Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Group Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Group Members . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Contents

Contents
4Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007
Group Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Group Dialing Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Auto Attendant Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Record Custom Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Apply Custom Greetings - Auto Attendant Switching (Night Service) . . . . . . 44
Edit Auto Attendant Configurations . . . . . . . . . . . . . . . . . . . . . . . . 45
Create a Custom Auto Attendant Configuration. . . . . . . . . . . . . . . . . . 46
Delete an Auto Attendant Configuration . . . . . . . . . . . . . . . . . . . . . . 47
Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Add a Teleworker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
External Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
SIP Identity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Global Dialing Rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
SMTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
E-mail Forwarding of Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Call Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Dialing Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Dialing Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Specify the Designated Operator Extension . . . . . . . . . . . . . . . . . . . 58
Service Provider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Required Service Provider Information . . . . . . . . . . . . . . . . . . . . . . . . 60
SIP Interoperability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Placing a Call to a SIP Network . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Planning Your Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Case A: External Incoming Calls are Answered by a Receptionist. . . . . . . . 65
Case B: Everyone has a Direct Line . . . . . . . . . . . . . . . . . . . . . . . . 66
Case C: Incoming Calls are Routed to a Group . . . . . . . . . . . . . . . . . . 67
Case D: Incoming Calls are Handled by the Auto Attendant Feature . . . . . . 67
SIP Proxy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
SIP Proxy Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
SIP Proxy Identities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
SIP Proxy Authorized Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Password Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Authorization Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Admin Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Contents
Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007 5
Localization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
System Language Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
System Region Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Conference Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Language Packs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
System Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Adjusting Audio Bandwidth Settings . . . . . . . . . . . . . . . . . . . . . . . . . 77
Adjusting VLAN Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Chapter 3: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Basic Troubleshooting for Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . 81
System Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Assigning a Static IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Appendix A: Web-based User Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Logging On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Logging Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Changing the Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Caller’s Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Terminal Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Teleworker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Backup & Restore User Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Appendix B: Menus, Call Detail Recording, Specifications. . . . . . . . . . . . . . . . . . 95
Telephone Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Call Detail Recording Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
CDR Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
IP Voice Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
IP Port Usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Appendix C: G20 ISDN BRI Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Contents
6Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Appendix D: A10 Analog Telephone Adapter . . . . . . . . . . . . . . . . . . . . . . . . . 113
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Hardware Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
FXS supplementary services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Call holding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Call waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Making a second call while holding first call . . . . . . . . . . . . . . . . . . . 121
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007 7
Chapter 1: Technical Overview
Introduction
This guide provides instructions for administering all of the Avaya one-X™ Quick Edition IP
telephones and gateways that make up the one-X Quick Edition network. While administering
these devices does not require the technical expertise of a traditional system administrator or IT
professional, it is a good practice to make one person responsible for controlling the advanced
system-wide features described in this guide.
Symbolic Conventions
Note:
Note: This text precedes additional information about a topic.
Tip:
Tip: This symbol highlights the benefits and capabilities of the product or makes you
aware of alternative methods that can help you increase efficiency.
CAUTION:
!
CAUTION: This symbol calls attention to situations that can result in harm to software, loss of
data, or an interruption to service.
Typographic Conventions
one-X Quick Edition Documentation
Avaya one-X Quick Edition product and related documentation is available online at the
following URL: http://support.avaya.com/QuickEdition
Convention Description
Document Underlined text indicates a section or subsection in this document
containing additional information about a topic.
“Section” Text enclosed in double-quotation marks indicates a reference to a
specific chapter or section of another document.
Italics Italic text indicates the title of another document.
System Options Words shown in bold represent literal elements of the user interfaces.

Chapter 1: Technical Overview
8Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007
Key Features and Benefits
Avaya one-X Quick Edition software is embedded in each telephone. The system configures
itself using default values. All telephones connected to the same network participate in traffic
routing, call handling, and other network-related processes automatically. A one-X Quick Edition
network can be equipped with a gateway to enable access to traditional telephony systems.
Each telephone has its own software and system backup data, so if one telephone fails the
others continue to work, providing embedded fail-over and business continuity. Avaya one-X
Quick Edition is ideal for offices having two-to-ten users, scaling up to 20 users.
Installation is as simple as connecting the telephones to the existing company Local Area
Network (LAN). Through SIP-based, peer-to-peer (P2P) discovery protocols, the telephones
discover each other, establish a network, assign themselves extension numbers, build a
Corporate directory, and perform system configuration automatically. Afterward, the telephones
maintain communications within their own private network.
Calls between the private network and the outside world can be made through a thin-trunk
interface (analog gateway) to the Public Switched Telephone Network (PSTN), through an ISDN
BRI Gateway, or through a direct or Internet connection via SIP to a Voice over IP (VoIP) service
provider.
Telephone Features
Avaya one-X Quick Edition provides the most frequently used telephony applications, so even
the smallest offices can gain operational efficiencies. Refer to the Avaya one-X Quick Edition
Telephone User Guide (Document No. 16-601411) to learn how to use the features.
Documentation List
●Avaya one-X™ Quick Edition System Administration Guide
●Avaya one-X Quick Edition Telephone User Guide
●Avaya one-X Quick Edition Telephone Safety and Quick Installation Instructions
●Avaya one-X Quick Edition 46xx SW IP Telephone Quick Reference Guide
●Avaya one-X Quick Edition Safety and Quick Installation Instructions for: G11 Global
Analog Gateway, G20 ISDN BRI Gateway, A10 Analog Telephone Adapter
●Avaya one-X Quick Edition Multisite Provisioning Tool Help.

System Features and Options
Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007 9
System Features and Options
System features can be accessed and configured, through any telephone or through a
web-based configuration interface, to provision the entire one-X Quick Edition network. System
changes and updates are communicated to all telephones and gateways on the network.
Note:
Note: Gateway settings are also accessed through system options. To configure a G10
gateway, see Avaya one-X Quick Edition G10 PSTN Gateway Installation Guide
(Document No. 16-600793).
About the Multisite Provisioning Tool
The Multisite Provisioning Tool (MPT) enables you to simultaneously configure one or more
one-X Quick Edition networks from a single central location. Any individual one-X Quick Edition
network, a subset of selected networks, or all networks added to the Multisite Provisioning Tool
can be configured at once.
Obtaining and Installing the Multisite Provisioning Tool
You can obtain the MPT software free of charge from the Avaya Technical Support web site at
the following address: http://support.avaya.com/QuickEdition. Follow the link to the “Download
Center” to obtain the software. You can purchase the CD-ROM that also includes the software,
language wizard, and documentation.
Note:
Note: Refer to the Avaya one-X Quick Edition Multisite Provisioning Tool Help
(Document number 16-601673) for details.
Typical Network Configurations
Figure 6 on page 105 and Figure 9 on page 113 show typical local network configurations. A
typical local configuration consists of a customer-supplied 10/100 Base-T Ethernet/Fast
Ethernet LAN with wall jacks or Ethernet switches, to which your telephones are connected. In
addition, an administration computer may be connected to the subnet to provide web-based
access to user-specific and system-wide settings.
Note:
Note: Your one-X Quick Edition network must be equipped with a gateway to access
the Public Switched Telephone Network (PSTN) through PSTN lines supplied by
your telephone service provider.

Chapter 1: Technical Overview
10 Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007
You can use either of the following methods to connect telephones to the Ethernet LAN:
●a direct connection to the LAN—connect the telephone through a wall jack or Ethernet
switch
●a shared connection to a computer—the telephone shares the computer’s connection to
the Ethernet LAN
Power is ideally supplied to telephones by plugging the telephones into 802.3af PoE-enabled
Ethernet wall jacks using the supplied CAT5 modular line cords. You may optionally connect the
telephone between a computer and the Ethernet LAN—the telephone and the computer share
the connection to the subnet.
Important Networking Concepts
Regardless of whether you are creating a new network or adding telephones to an existing
network, connect the telephones to the same IP subnet. If you have a complex network, this
means:
●The IP addresses of all telephones and PSTN gateways must belong to the same network
address space. Avaya one-X Quick Edition devices assign themselves Zeroconf IP
addresses (see Note below) in the same network address space automatically if the LAN
does not include a Dynamic Host Configuration Protocol (DHCP) serverhost. Avaya one-X
Quick Edition devices try to obtain an IP address from a DHCP server before they assign
themselves IP addresses.
●Avaya one-X Quick Edition devices assign themselves IP addresses each time they are
connected to an Ethernet LAN. Static IP addresses can be assigned to the devices.
●Virtual LANs (VLANs) may be defined on an Ethernet switch. If your network has VLANs,
include all of the one-X Quick Edition devices that need to communicate with each other in
the same VLAN. If multiple one-X Quick Edition networks need to be run on the same IP
subnet, ask your LAN administrator to define the required number of VLANs on the
Ethernet switch and assign a single one-X Quick Edition network to each VLAN.
Note:
Note: Zero Configuration Networking (Zeroconf), based on the RFC3927 standard, is a
set of techniques that automatically create a usable IP network without
configuration or special servers.
Performance Recommendations
To ensure optimum performance, the following operational guidelines are assumed:
●Supply RJ-45 Category 5 (CAT5) or better (for example, CAT5E) Ethernet cabling to
connect equipment such as PSTN gateways to the LAN.

Typical Network Configurations
Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007 11
●If your voice network equipment is capable of full-duplex transmission, select full-duplex
instead of half-duplex transmission. Full-duplex devices enable callers on both ends of the
connection to speak simultaneously.
●Delay, jitter, and packet loss in speech delivery all have the potential to degrade the quality
of one-X Quick Edition system. To achieve the best voice quality performance, ensure that
end-to-end delay, jitter, and packet loss on the network are within the following tolerances:
- Packet loss less than 1%
- Jitter less than 20 ms
- End-to-end delay less than 50 ms
- Ping delay less than 100ms
●Do not connect a network server PC (for example, a web server, file server, or database
server) or a network printer to the PC port on a telephone.
●Avaya one-X Quick Edition devices implement Quality of Service (QoS) at TCP/IP Layer 2
(OSI Reference Model). For details, see Enabling Priority (QoS) Tagging on page 78. If
you are experiencing performance degradation with the one-X Quick Edition system due to
the traffic load on your network, consider enabling QoS on the network.
●Multicast IP traffic must be permitted on the LAN. The default multicast address used by
the A10/G20 is 224.0.1.75; the rest of the one-X Quick Edition system uses
239.192.228.123. This is a limited-scope address that is not routable over the public
network (Internet).
●The one-X Quick Edition system supports IGMP v2. A number of higher-end Layer 2
switches support IGMP snooping by default. If the one-X Quick Edition devices making up
the network cannot communicate with each other, turning off IGMP snooping on the switch
may resolve the problem if the switch requires an IGMP querier to be present on the
network but an IGMP querier is not available.
●If any one-X Quick Edition devices are connected to a switch that runs the Spanning Tree
Protocol (STP), configure the one-X Quick Edition switch connections with Portfast (also
known as “spantree start-forwarding” on a Cisco 1900XL). Portfast enables the switch to
go into a forwarding state almost immediately after it is powered on.
Adding an Analog Gateway
Analog Gateway
Each analog gateway has four Foreign Exchange Office (FXO) ports that provide one-X Quick
Edition networks with access to the Public Switched Telephone Network (PSTN) through PSTN
lines managed by your telephone service provider.

Chapter 1: Technical Overview
12 Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007
To install an analog gateway, see the Avaya one-X Quick Edition G10 PSTN Gateway
Installation Guide (Document No. 16-600796) or Avaya one-X Quick Edition Safety and Quick
Installation Instructions for: G11 Global Analog Gateway, G20 ISDN BRI Gateway, A10 Analog
Telephone Adapter (Document No. 16-601414).
ISDN BRI Gateway
The G20 ISDN BRI Gateway supports two VoIP calls on two ISDN BRI ports. This gateway
allows your one-X Quick Edition network to use Internet Telephony on existing ISDN phones for
Single office/Home office and branch office voice and data connectivity.
To install a BRI gateway, see Avaya one-X Quick Edition Safety and Quick Installation
Instructions for: G11 Global Analog Gateway, G20 ISDN BRI Gateway, A10 Analog Telephone
Adapter (Document No. 16-601414).
Supporting Telecommuters
The Teleworker Application lets a worker at any remote office connect a telephone to a
high-speed Internet connection and access the Corporate directory and most of the other
features and services that are available to everyone who uses the one-X Quick Edition system.
Note:
Note: To provide a secure link to the one-X Quick Edition network from a remote office,
a customer-supplied VPN configuration is required.
For information about how to configure and use the teleworker feature, see Add a
Teleworker on page 48.
Figure 1: Teleworker over Internet (VPN)

Typical Network Configurations
Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007 13
Figure 2: Teleworker over a Private WAN
SIP (VoIP) Interoperability
The Session Initiation Protocol (SIP) service provider feature supports interoperability with
certified SIP-based (VoIP) service provider networks, and with the Avaya Communication
Manager (CM) gateway and SIP Enablement Services (SES) server. For example, a CM S8300
media server module installed in a G700 media gateway is capable of running SES-edge and/or
home server applications.
To support SIP interoperability, the telephones on your one-X Quick Edition network may be
connected to the service provider's network directly, or through a Network Address Translation
(NAT) device such as a VoIP gateway or router. For details, see Service Provider on page 59.

Chapter 1: Technical Overview
14 Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007
Figure 3 shows a typical SIP service provider configuration. The service provider's SIP network
provides a gateway to the Internet, a SIP proxy and registration server, and a session border
controller.
Figure 3: SIP Service Provider Configuration
Growing Your Network
In a small office, a single network serves the local user community. Users have telephones and
can call each other by dialing an extension number from the Corporate directory.
PSTN lines may be connected to the network through one or more PSTN gateways. To place
external calls to the PSTN, users must dial the prefix before dialing the PSTN number. External
calls are routed via PSTN service provider trunks (PSTN lines).
Calls to and from a SIP (VoIP) network are supported through the SIP interoperability feature.
To place external calls to a SIP network, users must dial the prefix before dialing the number.
External calls are routed via a SIP service provider network (Internet).
Tip:
Tip: Refer to Dial Plan on page 56 for your dialing prefix.
cytbsrvp LAO 041206
Internet
(VoIP)
PSTN
Administration
Firewall
(NAT)
PSTN Gateway
Local Area Network
Proxy and
Registration
Server
Session Border
Controller
(Optional) Service
Provider
SIP
Network

Typical Network Configurations
Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007 15
To ensure the best quality of service without needing to optimize network performance, plan on
a maximum of 20 telephones and PSTN gateways per subnet. Beyond 20 devices, the
requirement for more complex telephony applications may increase.
Tip:
Tip: If you need to grow your network beyond 20 devices, it is a good idea to have
your network assessed first. You may consider migrating to Avaya IP Office and/
or Avaya Communication Manager.
The Avaya Intelligent Communications portfolio supports enterprises on a migration
path from traditional telephony to IP, SIP, mobile platforms, Web-based services, and
increasingly sophisticated architectures. Avaya Professional Services can help you
manage your migration path.
You may consider including more than 20 devices in a single one-X Quick Edition network
provided that the application needs of your user community are low. However, the configuration
and capacity of your LAN may impose practical limitations with a larger than recommended
number of devices on the network and as a result, quality of service could suffer.
A single central administration interface, the Multisite Provisioning Tool, is available from the
Avaya Technical Support site to help simplify the tasks of configuring a large number of
individual one-X Quick Edition networks. For example, you can use the Multisite Provisioning
Tool to push software upgrades to the devices making up one or more one-X Quick Edition
networks.

Chapter 1: Technical Overview
16 Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007

Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007 17
Chapter 2: Configuring the System
Installation Overview
1. Register your system at https://www.avaya.com/quickregistration.
2. Connect the first Quick Edition telephone to the LAN.
3. Choose a system language.
4. Enter a site name for the network.
5. Enter and confirm an administration password.
6. Enter a user name for the telephone.
7. Connect additional devices to the LAN.
Accessing System Options
To access system options through the web-based administration interface, a computer with a
web browser must be connected to the same network address space as your telephones.
Tip:
Tip: To access the options associated with a specific telephone using a web browser,
see Web-based User Options on page 91. Refer to System Options on page 97
for a list of Web-based and telephone interface configurable system options.
CAUTION:
!
CAUTION: Password protection will prevent unauthorized users from changing system
options. If you are the person who manages system-wide options, set a password
that is known only to you.
To access options using the web-based administration interface
To log in to the web-based System Options interface, use the IP address of any telephone listed
in the Corporate directory as the Uniform Resource Locator (URL) in your web browser. To
determine the IP address of a telephone, press the # key and then the PAGE RIGHT ( )
button.
The password that you enter to log in is encrypted before the information is sent to the system.
Refer to Security on page 71 for protocol and security details.

Chapter 2: Configuring the System
18 Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007
1. Start the web browser on your computer.
2. In the Address field, enter the IP address of a telephone (for example, https://
192.168.0.10). If you have not disabled the security alert, a message is displayed:
3. Click OK. If you have not installed the self-signed security certificate on your computer, a
Security Alert message is displayed.
4. Perform one of the following actions:
●To proceed without installing the security certificate, click Yes.
●If you want to install the security certificate, click View Certificate. When the
Certificate dialog box is displayed, click Install Certificate and follow the instructions.
5. Click System Options in the upper right corner of the dialog box.
6. In the Password field, type the administration password. The password must be set when
the first telephone is installed on the subnet.
7. Click Login.
The System Options, Device Management page is displayed. Links to additional pages
are displayed in the navigation bar on the left side of the screen. Click an item on the
System Options menu to view and edit system-wide settings.
To access system options menu through buttons on the telephone
The System Options menu can be accessed through the OPTIONS ( ) button on any
telephone.
1. At the telephone, press the OPTIONS ( ) button below and to the right of the display
area.
2. Select Options on the Main menu, or press the indicated dialpad key.
3. Select System Options on the Options menu, or press the indicated dialpad key.
4. Enter the password that you set at startup.
5. Select the Done softkey. The System Options menu is displayed.
Tip:
Tip: To view options that are displayed on the next or previous telephone display
screens, press the PAGE LEFT or PAGE RIGHT ( ) button.
Account lockout after failed login attempts
There are two settings that affect a telephone user account login:
1. Login delay after three failed attempts: after every three failed login attempts, this setting
will delay the next attempt (default 60 seconds).
2. Attempts before account lockout: the total number of failed attempts allowed before a user
is permanently locked out (default 0). The system administrator must reset the user
account.

Installation Overview
Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007 19
Tip:
Tip: Refer to Security on page 71 for details.
Changing the Administration Password
The password that you use to access system options must contain at least four numbers up to a
maximum of 32 numbers (default is 6 numbers). The password can be changed as often as
necessary to prevent unauthorized access to the system.
Note:
Note: You can change the complexity of passwords, expiration requirements, the
frequency of required password changes, etc. For more information, see
Security on page 71.
To change the administration password using a web browser
1. Access the System Options web page.
2. In the top right corner of the System Options page, click Change Admin Password.
3. In the Current Password field, type the current password.
4. In the New Password field, type the new password.
5. In the Confirm Password field, re-type the new password.
6. Click Submit. The Security dialog box launches. See Security on page 71 for descriptions
of the Password Rules.
CAUTION:
!
CAUTION: If you forget the administration password, contact your technical support
representative to have it reset.
To change the administration password using a Quick Edition IP telephone
1. Press the OPTIONS ( ) button below and to the right of the display.
2. Select Options on the Main menu.
3. Select System Options on the Options menu, and log in.
4. Select Change Password on the System Options menu.
5. Enter the new password. See Security on page 71 for details.
6. Select the Next softkey.
7. When you are prompted, re-enter the new password and then click Next.
8. When you are prompted, enter the old password and then click Next.
9. Select the Ok softkey.

Chapter 2: Configuring the System
20 Avaya one-X Quick Edition Release 3.1.0 System Administration Guide May 2007
To set a new password when the old one expires using a Quick Edition IP
telephone
1. Select System Options on the Options menu, and log in. You are informed of password
expiry and prompted to set a new one.
2. Select the Ok softkey.
3. Enter the new password, and then select the Next softkey.
4. Re-type the new password to confirm it and then select the Next softkey.
5. Enter your old password, and then select the Next softkey.
6. Select the Ok softkey.
7. Press the PHONE/EXIT ( ) button.
Device Management
Device Management, on the System Options web page, displays all physical devices that make
up the Quick Edition network. From this screen, you can select a device for editing; initiate a
software upgrade; begin a backup or restore operation.
Tip:
Tip: To add a telephone to the system simply connect the telephone to the LAN.
Using P2P discovery protocols, the telephone will discover its peers, join the
network, assign itself an extension number, and enter itself into the Corporate
directory. You will be prompted to enter a name; comma-separated last and then
first. See To add an Auto Attendant configuration using a Quick Edition IP
telephone on page 47 for keypad name entry instructions.
To enter a name using the telephone keypad
●Press the dialpad key with the corresponding letter on it—press once to enter the first
letter, twice for the second letter, three times for the third letter, and four times for the
fourth letter. For example, to type “R”, press the dialpad key “7” three times. To enter
the next character, wait for the cursor to move to the right automatically or press the
PAGE RIGHT ( ) button.
●To move the cursor to the left without deleting a character, press the PAGE LEFT ( )
button.
●To move the cursor to the right without deleting a character, press the PAGE RIGHT
( ) button.
●To add a space to the end of a line, press the PAGE RIGHT ( ) button.