Avaya J129 User manual

Using Avaya J129 IP Phone in third-party
call control setup
Release 1.0
November 2017

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Using a cell, mobile, or GSM phone, or a two-way radio in close
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Regulatory Statements
Australia Statements
Handset Magnets Statement:
Danger:
The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.
Industry Canada (IC) Statements
RSS Standards Statement
This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:
1. This device may not cause interference, and

2. This device must accept any interference, including
interference that may cause undesired operation of the
device.
Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radio exempts de licence. L'exploitation est
autorisée aux deux conditions suivantes:
1. L'appareil ne doit pas produire de brouillage, et
2. L'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.
Radio Transmitter Statement
Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(EIRP) is not more than that necessary for successful
communication.
Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.
Radiation Exposure Statement
This equipment complies with FCC & IC RSS102 radiation exposure
limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm
between the radiator & your body. This transmitter must not be co-
located or operating in conjunction with any other antenna or
transmitter.
Cet équipement est conforme aux limites d'exposition aux
rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.
Japan Statements
Class B Statement
This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.
Denan Power Cord Statement
Danger:
Please be careful of the following while installing the
equipment:
• Please only use the connecting cables, power cord, and
AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.
• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.
本製品を安全にご使用頂くため、以下のことにご注意ください。
•接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。
•同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。
México Statement
The operation of this equipment is subject to the following two
conditions:
1. It is possible that this equipment or device may not cause
harmful interference, and
2. This equipment or device must accept any interference,
including interference that may cause undesired operation.
La operación de este equipo está sujeta a las siguientes dos
condiciones:
1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y
2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.
Power over Ethernet (PoE) Statement
This equipment must be connected to PoE networks without routing
to the outside plant.
U.S. Federal Communications Commission (FCC) Statements
Compliance Statement
The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
To comply with the FCC RF exposure compliance requirements, this
device and its antenna must not be co-located or operating to
conjunction with any other antenna or transmitter.
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received,
including interferences that may cause undesired
operation.
When using IEEE 802.11a wireless LAN, this product is restricted to
indoor use, due to its operation in the 5.15 to 5.25GHz frequency
range. The FCC requires this product to be used indoors for the
frequency range of 5.15 to 5.25GHz to reduce the potential for
harmful interference to co channel mobile satellite systems. High-
power radar is allocated as the primary user of the 5.25 to 5.35GHz
and 5.65 to 5.85GHz bands. These radar stations can cause
interference with and/or damage to this device.
Class B Part 15 Statement
For product available in the USA/Canada market, only channel 1~11
can be operated. Selection of other channels is not possible.
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.
EU Countries
This device complies with the essential requirements and other
relevant provisions of Directive 1999/5/EC. A copy of the Declaration
may be obtained from http://support.avaya.com or Avaya Inc., 4655
Great America Parkway, Santa Clara, CA 95054–1233 USA.
General Safety Warning
• Use only the Avaya approved Limited Power Source power
supplies specified for this product.
• Ensure that you:
- Do not operate the device near water.
- Do not use the device during a lightning storm.
- Do not report a gas leak while in the vicinity of the leak.
- Limit the power to the device over telecommunications
wiring to 36-57 volt DC or ≤ 1.3 ampere DC.
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Contents
Chapter 1: Introduction............................................................................................................ 8
Purpose.................................................................................................................................. 8
Chapter 2: Avaya J129 IP Phone overview............................................................................. 9
Physical layout...................................................................................................................... 10
Connection jacks................................................................................................................... 11
Icons on the phone................................................................................................................ 12
Supported features................................................................................................................ 14
Chapter 3: Getting started...................................................................................................... 15
Entering the provisioning server address................................................................................. 15
Logging in to your phone........................................................................................................ 15
Logging out of your phone...................................................................................................... 16
Locking and unlocking the phone............................................................................................ 16
Chapter 4: Outgoing calls...................................................................................................... 17
Making a call by using the dial mode....................................................................................... 17
Making a call without using the dial mode................................................................................ 17
Redialing a number............................................................................................................... 17
Making a call using speed dial................................................................................................ 18
Toggling between calls........................................................................................................... 18
Making a call from the local contacts list.................................................................................. 18
Making a call from call history................................................................................................. 19
Emergency calling overview................................................................................................... 19
Making an emergency call................................................................................................ 20
Making an international call.................................................................................................... 20
Chapter 5: Incoming calls...................................................................................................... 21
Answering a call.................................................................................................................... 21
Answering a call when on another call..................................................................................... 21
Ignoring a call....................................................................................................................... 22
Making an attended transfer................................................................................................... 22
Making an unattended transfer............................................................................................... 22
Chapter 6: Contacts................................................................................................................ 24
Adding a new contact............................................................................................................ 24
Editing a contact.................................................................................................................... 24
Viewing the contact details..................................................................................................... 25
Searching for a contact.......................................................................................................... 25
Deleting a contact.................................................................................................................. 26
Chapter 7: Call history............................................................................................................ 27
Turning call history on and off................................................................................................. 27
Viewing call history details..................................................................................................... 27
Adding or deleting a call record from the call history menu........................................................ 28
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Clearing the call history menu................................................................................................ 28
Chapter 8: Conference calls.................................................................................................. 29
Conference calls overview..................................................................................................... 29
Adding a participant to a call............................................................................................ 29
Adding a person on hold to a conference call..................................................................... 30
Putting a conference call on hold...................................................................................... 30
Chapter 9: Call-related features............................................................................................. 31
Muting and unmuting a call..................................................................................................... 31
Activating Mute Alert.............................................................................................................. 31
Visual alerting....................................................................................................................... 32
Placing a call on hold or resuming the call............................................................................... 32
Activating Do Not Disturb....................................................................................................... 32
Enabling Auto Answer........................................................................................................... 33
Call Forward overview........................................................................................................... 33
Activating and deactivating Call Forward........................................................................... 33
Chapter 10: Voice mail............................................................................................................ 35
Retrieving a voice mail........................................................................................................... 35
Chapter 11: Avaya J129 IP Phone customization................................................................ 36
Setting the Dial mode............................................................................................................ 36
Assigning Speed Dial............................................................................................................. 36
Replacing and clearing a Speed Dial contact........................................................................... 37
Setting Visual alerting............................................................................................................ 37
Displaying Call timers............................................................................................................ 37
Setting a ring tone for incoming calls....................................................................................... 38
Turning Button Clicks on and off............................................................................................. 38
Turning Error Tones on and off............................................................................................... 38
Turning audio settings on and off............................................................................................ 39
Setting Handset Profile.......................................................................................................... 39
Adjusting the contrast of the display screen............................................................................. 40
Setting the display language.................................................................................................. 40
Setting the Time Format......................................................................................................... 40
Setting the Date Format......................................................................................................... 41
Setting the time zone............................................................................................................. 41
Chapter 12: Backup and restore............................................................................................ 42
Backup and restore overview................................................................................................. 42
Backing up and restoring data.......................................................................................... 42
Chapter 13: Resources........................................................................................................... 44
Documentation...................................................................................................................... 44
Finding documents on the Avaya Support website............................................................. 44
Viewing Avaya Mentor videos................................................................................................. 45
Support................................................................................................................................ 45
Contents
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Chapter 1: Introduction
Purpose
This document describes how to use Avaya J129 IP Phone features in third-party call control setup.
This document is intended for people who want to learn how to use Avaya J129 IP Phone features
and capabilities.
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Chapter 2: Avaya J129 IP Phone overview
The Avaya J129 IP Phone is a SIP-based phone intended to be used for basic business
communications. The phone supports two-call appearances with a single-line call display.
Physical specifications
• Two call appearances
• A 128 x 32 pixels graphical LCD
• Three softkeys
• Dual 10/100 network ports
• Power over Ethernet class one device
• Magnetic Hook Switch
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Physical layout
2
4
5
9
10
7
8
11
12
6
3
1
Callout number Name Description
1 Beacon LED Displays a flashing red light to indicate a voice mail or incoming
call. The Beacon LED also flashes when you are on a call using
the hands free speaker capability.
2 Phone display Displays information such as time, softkey labels, and menu
items.
Table continues…
Avaya J129 IP Phone overview
November 2017 Using Avaya J129 IP Phone in third-party call control setup 10
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Callout number Name Description
If a text is wider than the display area, then the text is followed
by three dots. Use the Right and Left Arrow keys to scroll
through the text.
If there is a scroll bar or a line indicator at the right of the phone
display, use the up and down arrow keys to scroll up and down.
3 Softkeys Displays screen-specific commands.
4 OK Selects the function assigned to the left softkey.
5 Navigation arrows Navigates between various menu options.
6 Phone Displays the Phone screen.
7 Back Cancels the current action and returns to the previous menu.
8 Speaker Activates and deactivates the speakerphone. You can also lift
the handset to deactivate the speakerphone.
9 Main Menu Displays the menu options and other phone settings.
10 Hold Puts the call on hold.
11 Volume Increases or decreases the volume of the handset, or speaker
when you are on a call.
Adjusts the ringer volume when you are not on a call.
12 Mute Mutes and unmutes the microphone.
Connection jacks
The following image illustrates the connection jacks that are present on the back panel of Avaya
J129 IP Phone models. The image schematically describes which device to connect in which jack.
Connection jacks
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Network
Port
Computer
Port
Handset
Jack
Icons on the phone
The following table lists the icons used in the Avaya J129 IP Phone:
Icon Description
Line indicator; first call appearance
Table continues…
Avaya J129 IP Phone overview
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Icon Description
Line indicator; second call appearance
More than 10 recent missed calls
Recents- Outgoing call
Recents- Missed call
Recents- Incoming call
Outgoing recents MDA
Missed call
Check
MDA active
New call setup
Voicemail
Checkbox off
Checkbox on
Active conference
Conference on hold
Contrast
EC500
Failover
Radio button off
Radio button on
Feature unavailable
Call forward
Handset
Hold
Phone lock
Ringer on
Ringer off
Speaker
Do not disturb
Icons on the phone
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Supported features
The following features are supported on a third-party call control setup:
• Conference calls
• Attended transfer
• Unattended transfer
• Auto answer
• Call forward
• Hold reminder
• Transferring a call by selecting a contact or Recents
• Contacts
• Voice mail
• Do No Disturb
• Speed dial
• User data synchronization with the network file server. User data includes the following:
- User contacts
- Local ring type
- Local Do Not Disturb status
- Local call forward settings
- Auto answer mode configuration
- Speed dial settings
- Language settings
- Time zone and time format settings
- Date format settings
Avaya J129 IP Phone overview
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Chapter 3: Getting started
Entering the provisioning server address
About this task
Use this procedure to enter the provisioning server address where asked to do so. For example,
when the phone is first plugged into the network.
Before you begin
Get the provisioning server address from the system administrator.
Procedure
1. On the Configure Provision Server screen, press one of the following softkeys;
•Config: To enter the provisioning server address.
•Never: To never prompt for the provisioning server address.
•Cancel: To cancel the prompt and display the Log Out screen. You can also press Back
to cancel the prompt and display the Log Out screen.
2. In the Prov Server field, enter the provisioning server address. The address can be in the
form of a numerical IP address or an alphanumeric fully qualified domain name.
Tip:
To enter the dot symbol (.) in the field, press the alphanumeric softkey to toggle to the
alphanumeric mode.
3. Press Save.
The phone reboots.
Logging in to your phone
Before you begin
Get the log in password and authentication ID from the system administrator.
Procedure
1. Press the Log In softkey.
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2. Enter your extension.
3. Enter the log in password.
4. In the User ID field, enter the authentication ID.
5. Press one of the following:
•Enter
•OK
•#
Logging out of your phone
Procedure
1. Press Main Menu > Log Out.
2. Press Log Out when the phone prompts for confirmation.
Locking and unlocking the phone
About this task
Use this procedure to lock your phone to prevent the use of the phone when you are away. Locking
your phone does not log you out, so you can make emergency calls and receive calls.
Procedure
• To lock the phone, press Main Menu > Lock.
• To unlock the phone, press Unlock and enter the log in password.
Getting started
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Chapter 4: Outgoing calls
Making a call by using the dial mode
About this task
Use this procedure to make a call without lifting the handset or pressing Speaker.
Before you begin
Set the dial mode on the phone to Auto or Manual.
Procedure
• If the dial mode is set to Auto, dial the required number of digits.
The phone initiates the call when the inter digit timer times out.
• If the dial mode is set to Manual, dial the number and press the Call softkey.
Related links
Setting the Dial mode on page 36
Making a call without using the dial mode
Procedure
1. Lift the handset or press Speaker.
2. Press the digits on the dial pad.
The phone initiates the call when the inter digit timer times out.
Redialing a number
Procedure
From the Phone screen, press Redial or press OK.
The phone redials the last number that you have dialed.
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Note:
If you delete the outgoing call log, the last dialed number is deleted.
Making a call using speed dial
Before you begin
Ensure that you assign speed dial numbers to your contacts.
Procedure
Press and briefly hold the dialpad key assigned to the person you want to call.
Related links
Assigning Speed Dial on page 36
Toggling between calls
About this task
Use this procedure to toggle between calls when you are attending a call while a call is on hold.
Procedure
1. Press Swap.
The current call goes on hold and the other resumes.
2. Press Swap again to go back to the first call.
Making a call from the local contacts list
About this task
Use this procedure to make a call from the local contacts list. In third-party call control setup, the
local contacts are synchronized with the network file server.
Procedure
1. Press Main Menu > Contacts.
The phone displays the message Use dialpad to search.
2. Press the digits on the dial pad that correspond to the letters of the name of the person you
want to call. For example, press 764 to search for someone whose name is Smith.
Outgoing calls
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3. Press one of the following to start a call to the selected number:
•Call
•OK
Related links
Adding a new contact on page 24
Making a call from call history
About this task
Use this procedure to make a call from call history. If the system administrator configures
emergency calling for your phone, then Emerg softkey replaces the Recents softkey.
Procedure
1. On the Phone screen, press one of the following:
•Main Menu > Recents.
•Recents
2. Use the Up and Down arrow keys to select the number that you want to call.
3. Press one of the following to start a call:
•Call
•OK
Related links
Adding or deleting a call record from the call history menu on page 28
Emergency calling overview
Emergency calling is used to connect with a preset emergency services number.
You can make an emergency call from the following screens:
• The Status screen
• The Lock screen
If your system administrator configures emergency calling for your phone, the Phone screen
displays an Emerg softkey. Otherwise, a Recents softkey replaces the Emerg softkey. Using the
Emerg softkey, you can dial only the number that is given the highest priority by the system
Making a call from call history
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administrator. Alternatively, you can also dial the emergency numbers by using the dial pad in the
following cases:
• The Emerg softkey is unavailable
• The Emerg softkey is available. However, you want to call an emergency number that is not
the highest priority number set by the system administrator.
Making an emergency call
Procedure
Do one of the following:
• On the Phone screen, press Emerg softkey, and again press Emerg when the phone prompts for
confirmation.
• Dial the emergency number by using the dial pad.
Making an international call
About this task
E.164 is a standard format of international public telephone numbering. An E.164 number can have
up to 15 digits and is preceded by a plus sign (+). Use the following procedure to dial an E.164
number.
Procedure
1. Long press the 0 key to display the plus sign (+).
2. Dial the number that you want to call.
Outgoing calls
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