AVer PTC300 Series User manual

AI Auto Tracking PTZ Camera
PTC300 Series
PTC300N Series
User Manual
2020.1.15 v4.1

FCC NOTICE (Class A)
This device complies with Part 15 of the FCC Rules. The operation is subject to
the following two conditions: (1) this device may not cause harmful interference,
and (2) this device must accept any interference received, including interference
that may cause undesired operation.
NOTE- This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/television technician for help.
Class A ITE
Class A ITE is a category of all other ITE which satisfies the class A ITE limits but not the class B
ITE limits. Such equipment should not be restricted in its sale but the following warning shall be
included in the instructions for use:
Warning - This is a class A product. In a domestic environment, this product may cause radio
interference in which case the user may be required to take adequate measures.
European Community Compliance Statement (Class A)
This product is herewith confirmed to comply with the requirements set out in the
Council Directives on the Approximation of the laws of the Member States
relating to Electromagnetic Compatibility Directive 2014/30/EU.
Warning - This is a Class A product. In a domestic environment, this product may cause radio
interference in which case the user may be required to take adequate measures to correct this
interference.

DISCLAIMER
No warranty or representation, either expressed or implied, is made with respect to the contents
of this documentation, its quality, performance, merchantability, or fitness for a particular purpose.
Information presented in this documentation has been carefully checked for reliability; however,
no responsibility is assumed for inaccuracies. The information contained in this documentation is
subject to change without notice.
In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or
consequential damages arising out of the use or inability to use this product or documentation,
even if advised of the possibility of such damages.
TRADEMARKS
“AVer” is a trademark owned by AVer Information Inc. Other trademarks used herein for
description purpose only belong to each of their companies.
COPYRIGHT
© 2021 AVer Information Inc. All rights reserved.
All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form
or by any means without the prior written permission of AVer Information Inc. is prohibited. All
information or specifications are subject to change without prior notice.
NOTICE
SPECIFICATIONS ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. THE
INFORMATION CONTAINED HEREIN IS TO BE CONSIDERED FOR REFERENCE ONLY.
Remote Control Battery Safety Information
- Store batteries in a cool and dry place.
- Do not throw away used batteries in the trash. Properly dispose of used batteries through
specially approved disposal methods.
- Remove the batteries if they are not in use for long periods of time. Battery leakage and
corrosion can damage the remote control. Dispose of batteries safely and through approved
disposal methods.
- Do not use old batteries with new batteries.
- Do not mix and use different types of batteries: alkaline, standard (carbon-zinc) or
rechargeable (nickel-cadmium).
- Do not dispose of batteries in a fire.
- Do not attempt to short-circuit the battery terminals.
CAUTION
- Risk of explosion if battery is replaced by an incorrect type.
- Dispose of used batteries in a safe and proper manner.

WARNING
To reduce the risk of fire or electric shock, do not expose this appliance
to rain or moisture. Warranty will be void if any unauthorized
modifications are done to the product.
Do not drop the camera or subject it to physical shock.
Use the correct power supply voltage to avoid the damaging camera.
Do not place the camera where the cord can be stepped on as this may
result in fraying or damage to the lead or the plug.
Hold the bottom of the camera with both hands to move the camera. Do
not grab the lens or lens holder to move the camera.
OK

Contents
Package Contents................................................................................. 1
Product Introduction ........................................................................... 2
Overview.......................................................................................... 2
LED Indicator.................................................................................... 3
Pan and Tilt Angle............................................................................ 3
Dimension........................................................................................ 4
Device Connection........................................................................... 5
Video Output Connection................................................................ 6
RS-232 and RS-422 Connection ....................................................... 7
Audio Input Connection................................................................. 11
PoE Connection.............................................................................. 12
Remote Control.............................................................................. 17
Setup the Camera.............................................................................. 18
OSD Menu...................................................................................... 18
Setup IP Address of the Camera .................................................... 18
Static IP.......................................................................................18

DHCP ..........................................................................................19
OSD Tree ........................................................................................ 20
Camera.......................................................................................20
Advanced Setting .......................................................................21
Video Output .............................................................................21
Network .....................................................................................21
System........................................................................................22
Web Setup...................................................................................... 23
Using the AVer IPCam Utility to Find the Camera.......................... 23
Make a Connection to the Camera via Browser ............................ 24
Live View........................................................................................ 26
Pan-Tilt-Zoom Control................................................................26
Focus ..........................................................................................27
Manual Pan-Tile-Zoom and Preset Speed Adjustment..............27
Preset Setting.............................................................................28
Tracking Control .........................................................................28
Click Tracking Function...............................................................29
Camera Settings............................................................................. 30
Exposure.....................................................................................30

Image Process ............................................................................30
Video & Audio................................................................................ 31
Setup NDI Function ....................................................................32
Network ......................................................................................... 34
RTMP Setting..............................................................................34
Using RTSP Connect to Camera..................................................35
Tracking Setting.............................................................................. 38
Presenter Mode .........................................................................38
Zone Mode.................................................................................39
System............................................................................................ 42
Upgrade Firmware.....................................................................43
RS-232 Command Table................................................................. 44
CGI command ................................................................................ 44
Specification ...................................................................................... 48
PTC310 ........................................................................................... 48
PTC310H......................................................................................... 51
PTC310N......................................................................................... 54
PTC310U......................................................................................... 58
PTC330U......................................................................................... 62

1
Package Contents
Package Contents
Camera unit
Remote control
Cable ties(x5)
Quick Guide
Cable Fixing
plates(x2)
M2 x 4mm
Screw(x4)
Power adapter &
Power cord
1/4”-20L=6.5mm
Screw(x3)
Ceiling mount bracket(x2) M3 x 6mm
Screw(x3)
*The power cord will vary depending on the standard power outlet of the country where it is sold.
Optional accessory
RS-232 Din8 to
D-Sub9 Cable
RS-232 In/Out Y
Cable
Wall mount
bracket
Camera
Controller (CL01)
* For detail on optional accessories, consult your local dealer.

2
Product Introduction
Sources
PTC300 Intro Video
https://youtu.be/j25xQbkSmPc
PTC300 Series Feature Video
https://youtu.be/VJh1m5RWhLw
Overview
(4) (5) (6) (7)(8)(9)(10) (11)(12) (2) (3)
(1)
USB
(1) Tally Lamp (*1)
(5) PoE+ IEEE 802.3AT
(9) USB 3.0 Port (Type C)
(2) IR Sensor
(6) RS-232 Port
(10) HDMI Port
(3) Power Indicator
(7) RS-422 Port
(11) 3G-SDI Port (*2)
(4) Kensington Lock
(8) Audio In
(12) DC Power Jack
*Line input level: 1Vrms (max.).
*Mic input level: 50mVrms (max.); Supplied voltage: 2.5V
*: This feature(3G-SDI) is not supported on PTC310H & PTC310HN.

3
LED Indicator
LED
Status
Blue(Solid)
Normal Operation
Blue(Blinking)
Auto Tracking On
Orange(Blinking)
Camera Initialization
Orange(Solid)
Standby
Red(Blinking)
FW Updating
Pan and Tilt Angle

4
Dimension
Unit: mm

5
Device Connection
Lecture capture system
Camera
3G-SDI
PoE+
HDMI
or
or
LAN
(Record)
Laptop
(Management/Presentation/
Video Conference)
Monitor/TV
(Display)
Web application
(Remote Management)
Microphone
Audio input RS232, RS422 or IP
Joystick
(Camera control)
USB

6
Video Output Connection
HDMI
Use the HDMI cable to connect with monitor or TV for video output.
Monitor/TV
HDMI cable
USB
3G-SDI
Connect to 3G-SDI monitor for video output.
SDI Monitor
3G-SDI cable
(Not inculded)
USB
[Note] HDMI and 3G-SDI monitors can be connected to camera and output live video simultaneously;
Assuming HDMI monitor is well connected before the camera turned on, the OSD menu will be
displayed on HDMI monitor in default.”

7
RS-232 and RS-422 Connection
Connect through the RS-232 or RS-422 for camera control.
RS-232
Laptop
Joystick
RS232(VISCA) cable
(Not inculded)
USB

8
●RS-232 Port Pin Definition
1
2
3456
789
Function
Mini DIN9
PIN #
I/O Type
Signal
Description
VISCA IN
1
Output
DTR
Data Terminal Ready
2
Input
DSR
Data Set Ready
3
Output
TXD
Transmit Data
6
Input
RXD
Receiver Data
VISCA OUT
7
Output
DTR
Data Terminal Ready
4
Input
DSR
Data Set Ready
8
Output
TXD
Transmit Data
9
Input
RXD
Receiver Data
5
---
---
Not connect
●RS-232 mini DIN9 to mini DIN8 Cable Pin Definition

9
Mini DIN8 Cable Pin Definition
●Din8 to D-Sub9 Cable Pin Definition
6 7 8
3 4 5
1 2
15
69
No.
Signal
1
DTR
2
DSR
3
TXD
4
GND
5
RXD
6
GND
7
NC
8
NC

10
1 8
RS-422
[Note] Use cat5e splitter for multi-camera connection.
Cat5e splitter pin assignment:
1
234
5
678
1
234
5
678 1
234
5
678
Camera
Camera/Joystick Camera/Joystick
RS-422 Pin
No.
Pin
No.
Pin
1
TX-
5
TX+
2
TX+
6
RX+
3
RX-
7
RX-
4
TX-
8
RX+

11
Audio Input Connection
Connect the audio device for audio receiving.
[Note]
- Line input level: 1Vrms (max.).
- Mic input level: 50mVrms (max.); Supplied voltage:2.5V.
Microphone
Auido mixer
USB

12
PoE Connection
Connect the camera to the router or switch through the PoE+ port.
[Note] Only support IEEE 802.3AT PoE+ standard.
Router/PoE Switch
Ethernet cable
(Not inculded)
USB

13
Install Cable Fixing Plate