AVer PTC500 User manual

PTC500
User Manual

IMPORTANT NOTICE
PLEASE READ THE INSTRUCTIONS IN THIS MANUAL BEFORE INSTALLING THE PTC500
TRACKING CAMERA.
DO NOT DISASSEMBLE OR MODIFY THE ITEMS BY YOURSELF. CONTACT THE DEALER
FOR HELP WHEN THE ITEMS IS FAILED TO WORK.
CONNECT THE DEVICES WITH PROPER CABLES.
TO REDUCE RISK OF ELECTRIC SHOCK ONLY USE INDOORS.
AVOID INSTALLING AT HUMID ENVIRONMENT.
Federal Communication Commission Interference Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter.
European Community Compliance Statement (Class A)
This product is herewith confirmed to comply with the requirements set out in the Council
Directives on the Approximation of the laws of the Member States relating to
Electromagnetic Compatibility Directive 2014/30/EU.
Warning - This is a Class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures to correct this
interference.

DISCLAIMER
No warranty or representation, either expressed or implied, is made with respect to the contents of this
documentation, its quality, performance, merchantability, or fitness for a particular purpose. Information
presented in this documentation has been carefully checked for reliability; however, no responsibility is
assumed for inaccuracies. The information contained in this documentation is subject to change without
notice.
In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or consequential
damages arising out of the use or inability to use this product or documentation, even if advised of the
possibility of such damages.
TRADEMARKS
“AVer” is a trademark owned by AVer Information Inc. Other trademarks used herein for description
purpose only belong to each of their companies.
COPYRIGHT
© 2017 AVer Information Inc. All rights reserved.
All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any
means without the prior written permission of AVer Information Inc. is prohibited. All information or
specifications are subject to change without prior notice.
The mark of Crossed-out wheeled bin indicates that this product must not be disposed
of with your other household waste. Instead, you need to dispose of the waste
equipment by handing it over to a designated collection point for the recycling of waste
electrical and electronic equipment. For more information about where to drop off your
waste equipment for recycling, please contact your household waste disposal service or
the shop where you purchased the product.

CONTENTS
INTRODUCTION..................................................................................................................1
Package Contents.........................................................................................................1
Product Overview..........................................................................................................2
Dimension .....................................................................................................................2
Remote Controller .........................................................................................................3
INSTALLATION....................................................................................................................4
Device Connections.......................................................................................................4
Installation .....................................................................................................................5
Teacher Mode ...........................................................................................................5
Student Mode............................................................................................................6
RS232 Pin Definition.................................................................................................7
OSD TREE MAP..................................................................................................................8
Main...............................................................................................................................8
Tracking.........................................................................................................................9
Camera..........................................................................................................................9
Camera ID...............................................................................................................10
DHCP......................................................................................................................10
Static IP...................................................................................................................10
PTZ Camera............................................................................................................11
Video Format...............................................................................................................14
Advanced Setting ........................................................................................................15
Preset..........................................................................................................................15
Language ....................................................................................................................17

Profile..........................................................................................................................17
Factory Default............................................................................................................18
Information ..................................................................................................................18
USING PTC500 VIA ACUCONTROL.................................................................................19
Before You Begin.........................................................................................................19
For the First Time Use.................................................................................................19
Setup IPAddress ....................................................................................................19
Make a Connection with iPad..................................................................................21
USING IPAD TO SETUP PTC500......................................................................................24
Teacher Mode..............................................................................................................24
Setup Preset Setting...............................................................................................25
Setup Tracking Zone...............................................................................................27
Setup Shield Zone...................................................................................................29
Student Mode..........................................................................................................31
Setup Preset Setting...............................................................................................32
Setup Tracking Zone...............................................................................................35
Setup Shield Zone...................................................................................................37
Setup Front Side Student Height.............................................................................39
Setup Rear Side Student Height .............................................................................39
Change Camera Password .........................................................................................40
Function Table.............................................................................................................41
FAQ....................................................................................................................................48

1
INTRODUCTION
AVer PTC500 is a professional tracking camera which can be teacher mode or student mode depended
on user’s subject target. The PTC500 use body motion and image analysis algorithm to tracking target;
the target subject no need to wear any signal transmit device. The PTC500 can communicate with
recording system through RS232, RS485 or network interface. The PTC500 has stable system, easy to
use, and suitable for classroom, meeting room, and any lecture or course environment.
Package Contents
The following items are included in the package. Please check if each item is available and confirm if
there are damage before using.
[Note]
1. Do not disassemble or modify the items by yourself. Contact the dealer for help when the items is
failed to work.
2. Store the items in a dry place away from moisture.
PTC500 unit
Power adapter
Power cord
RS-232 to D-Sub 9
cable
Battery
Quick Guide
Remote Control
[Note] The power cord will vary depending on the standard power outlet of the country where it is sold.

2
Product Overview
1
2 3 4 5 6 7 8 9 10
1. PTZ camera
6. 3G-SDI 1 port(PTZ view)
2. Panoramic camera
7. HDMI port(PTZ view)
3. Power indicator
8. Video in port
4. RJ-45 port
9. RS-232 port
5. 3G-SDI 2 port(Panoramic view)
10. Power jack
Dimension

3
Remote Controller
1
6
8
10
13
2
3
4
7
9
11
12
5
1. Camera select
[Note] Only channel No.1 is available.
Before you use remote, please press
channel 1 first.
2. Enter
3. Camera direction control
4. White balance
5. OSD menu
6. Back light control
7. Zoom in/out
8. Exposure compensation
9. Back to zero position((home preset)
10. Specifies tracking(Not available yet)
11. Number buttons
12. Profile
13. Preset

4
INSTALLATION
Device Connections

5
Installation
Please refer to following suggestion to install the PTC500 in a proper position.
Teacher Mode
Install height range (from floor): 2 ~ 3m; 2.4m is suggested.
Distance range to podium: 4~15m; 8m is suggested.
Position: Center of class room.

6
Student Mode
[Note] Student mode is only available on AcuControl app.
Install height range (from floor): 2 ~ 3m; 2.4m is suggested.
Position: Upper left or right of blackboard.
Make sure the view range includes all students.
Class room size: Up to 15m x 8m

7
RS232 Pin Definition
Pin
Definition
1
RS232_DTR
2
RS232_DSR
3
N.C.
4
RS232_TXD
5
GND
6
RS232_RXD

8
OSD TREE MAP
Trigger OSD Menu
Press button on remote controller to call out OSD menu. Use to enter sub-menu, use ▲
and ▼to move to the selection and use to confirm the selection. Press button can back to
previous level of menu.
1
Blue text indicates the current selection.
2
“>”means has sub-menu or value selection.
3
Sub-menu
4
Column for enter value or value selections.
Main
Tracking
On
Camera
Video Format
Preset
Advanced Setting
Language
Profile
Factory Default
Information
>
>
>
>
>
>
>
>

9
Tracking
User can enable or disable auto-tracking.
PTC-500 will not track on object automatically when the feature is disabled.
To enable auto-tracking, please select “On”.
To disable auto-tracking, select “Off”.
Tracking
On
Camera
Video Format
Advanced Setting
Preset
Language
Profile
Factory Default
Information
>
>
>
>
>
>
>
>
Camera
In the section, users can change camera ID, network setting and adjust parameter of camera settings.
Tracking
On
Camera
Video Format
Advanced Setting
Preset
Language
Profile
Factory Default
Information
>
>
>
>
>
>
>
>
On
Off
Camera ID >
DHCP >
Static IP >
PTZ Camera >

10
Camera ID
To change camera ID, please select Camera > Camera ID.
Tracking
On
Camera
Video Format
Advanced Setting
Preset
Language
Profile
Factory Default
Information
>
>
>
>
>
>
>
>
DHCP
To enable DHCP, select Camera > DHCP.
Tracking
On
Camera
Video Format
Advanced Setting
Preset
Language
Profile
Factory Default
Information
>
>
>
>
>
>
>
>
Static IP
To setup network as a static IP, select Camera > Static IP (Please set DHCP off before the Static IP
setting)
Tracking
On
Camera
Video Format
Advanced Setting
Preset
Language
Profile
Factory Default
Information
>
>
>
>
>
>
>
>
Camera ID >
DHCP >
Static IP >
PTZ Camera >
PTC 500
Camera ID >
DHCP >
Static IP >
PTZ Camera >
DHCP10.1.0.1 ON
Camera ID >
DHCP >
Static IP >
PTZ Camera >
IP 10.1.0.1
Mask 255.255.0.255
Gateway 10.1.0.1
DNS
>
>
>
>

11
PTZ Camera
To adjust the parameters of PTZ camera, select Camera >PTZ Camera.
Tracking
On
Camera
Video Format
Advanced Setting
Preset
Language
Profile
Factory Default
Information
>
>
>
>
>
>
>
>
Camera Mode Full Auto
Full Auto
Shutter Priority
Iris Priority
Manual
White Balance
Shading Correction
>
>
>
>
>
>
>
Pan/Tile Speed
Zoom Speed
Digital Zoom Limit
PTZ Zoom Focus
Power Up
Frequency
Contrast
Saturation
Sharpness
NosieReduction
1
Low
12
Off
Home
Auto
2
5
Medium
Medium
Camera ID
DHCP
Static IP
PTZ Camera
>
>
>
>

12
Camera Mode
There are 4 modes of camera mode, you can select one from Camera > PTZ Camera > Camera
Mode.
Camera Mode Full Auto
Full Auto
Shutter Priority
Iris Priority
Manual
White Balance
Shading Correction
>
>
>
>
>
>
>
Pan/Tile Speed
Zoom Speed
Digital Zoom Limit
PTZ Zoom Focus
Power Up
Frequency
Contrast
Saturation
Sharpness
NosieReduction
1
Low
12
Off
Home
Auto
2
5
Medium
Medium
Full Auto
Shutter Priority
Iris Priority
Manual
>
>
>
>
Slow Shutter
Maximum Gain
Back Light compens
Exposure
Off
24dB
Off
0
Speed
Maximum Gain
Exposure
1/30
24dB
0
Slow Shutter
Iris
Maximum Gain
Exposure
Off
F6.8
24dB
0
Maximum Gain
Speed
Iris
24dB
1/30
F6.8
Full Auto
Shutter Priority
Iris Priority
Manual
>
>
>
>
Full Auto
Shutter Priority
Iris Priority
Manual
>
>
>
>
Full Auto
Shutter Priority
Iris Priority
Manual
>
>
>
>

13
White Balance
To adjust white balance value, select Camera > PTZ Camera > White Balance.
Camera Mode Full Auto
Full Auto
Shutter Priority
Iris Priority
Manual
White Balance
Shading Correction
>
>
>
>
>
>
>
Pan/Tile Speed
Zoom Speed
Digital Zoom Limit
PTZ Zoom Focus
Power Up
Frequency
Contrast
Saturation
Sharpness
NosieReduction
1
Low
12
Off
Home
Auto
2
5
Medium
Medium
Mode
Auto
Auto
One Push
Manual
6247

14
Shading Correction
To adjust shading correction, select Camera > PTZ Camera > Shading Correction (The option is for
the screen corner shadow fixing.)
Video Format
To adjust Video Format, select Video Format from OSD menu.
Tracking
On
Camera
Video Format
Advanced Setting
Preset
Language
Profile
Factory Default
Information
>
>
>
>
>
>
>
>
Camera Mode Full Auto
Full Auto
Shutter Priority
Iris Priority
Manual
White Balance
Shading Correction
>
>
>
>
>
>
>
Pan/Tile Speed
Zoom Speed
Digital Zoom Limit
PTZ Zoom Focus
Power Up
Frequency
Contrast
Saturation
Sharpness
NosieReduction
1
Low
12
Off
Home
Auto
2
5
Medium
Medium
Upper Left
Upper Right
Bottom Left
Bottom Right
Off
Off
Off
Off
3G-SDI1/HDMI
3G-SDI2
Auto
Auto

15
Advanced Setting
To adjust RS232 protocol, address and baud rate, select Advance Setting from OSD menu.
Tracking
On
Camera
Video Format
Advanced Setting
Preset
Language
Profile
Factory Default
Information
>
>
>
>
>
>
>
>
Preset
PTC-500 allows you to set 10 preset locations via remote controller.
To set up preset point:
1. Enter OSD and turn off the tracking function.
2. Move camera to the prefer location and zoom distance.
3. Press bottom > Preset > Set and use arrow key to assign a preset number and press enter
button on remote controller.
[Tip] Shortcut of setting a preset location as following:
Press “P” button > press “↑” > press number you want to set, ex: 1 and press enter.
Tracking
On
Camera
Video Format
Advanced Setting
Preset
Language
Profile
Factory Default
Information
>
>
>
>
>
>
>
>
To call a preset location:
Press bottom > Preset > call and use arrow key to select which preset number you would like
to recall -> press enter button on remote controller.
RS232 Protocol
Address(ADDRD)
Baud Rate
VISCA
1
9600
Set
Call
1
1