AVer CAM550 User manual

CAM550
—User Manual —

Warning
Hold the bottom of the camera with both hands to carry the camera.
Whether the camera is connected to power or not, do not grab any part of the lens or the lens
holder to carry the camera or adjust pan and tilt.
Do not drop the camera or subject it to physical shock.
Ensure the power supply voltage is correct before using the camera.
Do not place the camera where the cord can be stepped on as this may result in fraying or
damage to the lead or the plug.
To reduce the risk of fire or electric shock, do not expose the camera to rain or moisture.
Warranty will be voided if any unauthorized modifications are done to the camera.
Federal Communications Commission Statement
NOTE: This equipment has been tested and found to comply with the limits for a Class Adigital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radiofrequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
FCC Caution:Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
This ClassA digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe
A est conforme à la norme NMB-003 du Canada.

Warning
This is a class Aproduct. In a domestic environment this product may cause radio interference in
which case the user may be required to take adequate measures.
Caution
Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according
to the instructions.
VCCI-A
この装置は、クラス A 機器です。この装置を住宅環境で使用すると電波妨害を引き起こすことがあります。こ
の場合には使用者が適切な対策を講ずるよう要求されることがあります。
(注)本製品同梱の電源ケーブルは、本製品同梱の電源アダプタでのみ使用してください。
本製品同梱の電源ケーブルは、他の電気機器では使用できません。
사용자안내문
이기기는 업무용 환경에서 사용할 목적으로 적합성평가를 받은 기기로서 가정용 환경에서
사용하는 경우 전자파간섭의 우려가 있습니다.
※사용자 안내문은 "업무용 방송통신기자재"에만 적용됩니다.
기종별
사용자안내문
A급기기
(업무용 방송통신기자재)
이기기는 업무용(A 급) 전자파적합기기로서 판
매자 또는 사용자는 이점을 주의하시기 바라
며, 가정외의 지역에서 사용하는 것을
목적으로합니다.
Remote Control Battery Safety Information
- Store batteries in a cool and dry place.
- Do not throw away used batteries in the trash. Properly dispose of used batteries through
specially approved disposal methods.
- Remove the batteries if they are not in use for long periods of time. Battery leakage and
corrosion can damage the remote control. Dispose of batteries safely and through approved
disposal methods.
- Do not use old batteries with new batteries.
- Do not mix and use different types of batteries: alkaline, standard (carbon-zinc) or
rechargeable (nickel-cadmium).
- Do not dispose of batteries in a fire.
- Do not attempt to short-circuit the battery terminals.
遥控器电池安全信息
- 请将电池存放在凉爽与干燥的位置。
- 不要将电量用尽的电池弃置在家庭废弃物中。请将电池弃置在特定回收处，或送回原购买的商店。
- 如果长时间不使用电池，请将其取出。电池漏液与腐蚀可能会损坏遥控器，请以安全方式弃置电池。
- 不可混用新旧电池。
- 不可混用不同类型的电池：碱性、标准（碳锌）或可充电（镍镉）电池。
- 不可将电池弃置于火源中。
- 请勿尝试让电池端子短路。

DISCLAIMER
No warranty or representation, either expressed or implied, is made with respect to the contents of this
documentation, its quality, performance, merchantability, or fitness for a particular purpose.
Information presented in this documentation has been carefully checked for reliability; however, no
responsibility is assumed for inaccuracies. The information contained in this documentation is subject
to change without notice.
In no event willAVer Information Inc. be liable for direct, indirect, special, incidental, or consequential
damages arising out of the use or inability to use this product or documentation, even if advised of the
possibility of such damages.
TRADEMARKS
“AVer” is a trademark owned by AVer Information Inc. Other trademarks used herein for description
purpose only belong to each of their companies.
COPYRIGHT
© 2023 AVer Information Inc.All rights reserved. | November 9, 2023
All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any
means without the prior written permission ofAVer Information Inc. is prohibited. All information or
specifications are subject to change without prior notice.

More Help
For FAQs, technical support, software and user manual download, please visit:
Headquarters
Download Center: https://www.aver.com/download-center
Technical Support: https://www.aver.com/technical-support
USA Branch Office
Download Center: https://www.averusa.com/business/support
Technical Support: https://averusa.force.com/support/s/contactsupport
Europe Branch Office
Download Center: https://www.avereurope.com/download-center
Technical Support: https://www.avereurope.com/technical-support
Contact Information
Headquarters
AVer Information Inc.
https://www.aver.com
8F, No.157, Da-An Rd., Tucheng Dist., New Taipei City 23673, Taiwan
Tel: [phone]
USA Branch Office
AVer Information Inc., Americas
https://www.averusa.com
668 Mission Ct., Fremont, CA94539, USA
Tel: [phone]
Toll-free: [phone]
Technical support: [e-mail]
Europe Branch Office
AVer Information Europe B.V.
https://www.avereurope.com
Westblaak 134, 3012 KM, Rotterdam, The Netherlands
Tel: [phone]
Technical support: [e-mail]
Japan Branch Office
アバー・インフォメーション株式会社
https://jp.aver.com
〒160-0023 日本東京都新宿区西新宿 3-2-26 立花新宿ビル 7 階
Tel: [phone]
テクニカル・サポート: https://jp.aver.com/technical-support
Vietnam Branch Office
Công ty TNHH AVer Information (Việt Nam)
Tầng 5, 596 Nguyễn Đình Chiểu, P.3, Quận 3,
Thành phốHồChíMinh 700000, Việt Nam
Tel: [phone]

Contents
Warning...............................................................................................................................2
Overview .............................................................................................................................1
Package Contents ...........................................................................................................1
Optional Accessories*......................................................................................................1
Pan and Tilt Angle............................................................................................................2
Parts Info.........................................................................................................................3
LED Indicator...................................................................................................................3
Remote Control................................................................................................................4
Shortcuts.....................................................................................................................5
Connection..........................................................................................................................6
Device Connection...........................................................................................................6
Power Connection ...........................................................................................................7
HDMI Connection ............................................................................................................8
RS-232 Connection .......................................................................................................10
RS-232 Port Pin Definition........................................................................................10
Computer/Keyboard Controller and Camera Connection..........................................11
Camera Cascade Connection...................................................................................14
Installation ........................................................................................................................16
Wall Mount Installation...................................................................................................16
Ceiling Mount Installation (Optional)..............................................................................19
Secure the Cables.........................................................................................................22
Get Started........................................................................................................................23
Make a Video Call..........................................................................................................23
Web Interface....................................................................................................................24
Access the Web Interface..............................................................................................24
AVer IP Finder...........................................................................................................24
PTZApp 2..................................................................................................................25

PTZ Control...................................................................................................................26
Overview of PTZ Control...........................................................................................26
Save, Load and Clear a Preset.................................................................................27
Add and Delete Available Presets (Presets 10-127).................................................27
Setting ...........................................................................................................................28
Overview of the Floating Live View...........................................................................31
Tracking Mode..........................................................................................................32
Gesture Control.........................................................................................................33
Video Format.................................................................................................................34
Network .........................................................................................................................35
System...........................................................................................................................36
PTZApp 2...........................................................................................................................38
Install PTZApp 2............................................................................................................38
Open and Quit PTZApp 2..............................................................................................38
Use PTZApp 2 with USB Devices..................................................................................39
Virtual Stream................................................................................................................46
Smart Gallery.................................................................................................................47
EZLive................................................................................................................................48
Use AVer EZLive............................................................................................................48

1
Overview
Package Contents
CAM550
Power Adapter &
Power Cord*
Remote Control
AAA Battery (x2)
(US only)
USB 3.1 Type-B to
Type-A Cable (3m)
Mini Din 9 to Mini Din 8
RS-232 Adapter Cable
HDMI Cable (3m)
Wall Mount
Bracket (x2)
M4 x 8mm
Wall Mount Screw (x2)
1/4"-20 L=7.5mm
Tripod Screw (x2)
Drill Template
QR Code Card
*The power cord may vary based on the country or region where sold.
Optional Accessories*
USB 2.0 Type-B to
Type-A Cable (5m)
Mini Din 8 to D-Sub 9
Cable
USB 3.1 Extender
10m/20m/30m
Foldable TV Mount
Ceiling Mount
*Optional Accessories may vary based on the country or region where sold.
P/N:303AU340-AGR
46.00[1.81]
51.00[2.01]
Ø 5.50[Ø 0.22]

2
Pan and Tilt Angle

3
Parts Info
1. Optical Zoom Main Lens
2. IR Sensor
3. AI Lens
4. Status LED
5. Kensington Lock
6. HDMI Port
7. USB 3.1 Type-B Port
8. RS-232 In/Out Port
9. PoE Port
(compatible with IEEE 802.3at)
10. DC Power Jack
LED Indicator
Color
Status
Solid red
Start-up
Solid orange
Standby
Solid blue
Video on
Flashing orange
Firmware update
Flashing blue for 2 seconds
Gesture control is turned on
Flashing blue for 4 seconds
Performing a gesture command
1
25 6 7
348 9 10
2

4
Remote Control
Name
Function
1. Camera
Select
No selection is required by default to operate the
camera.
Camera Binding is turned off by default and
all three selections can operate the camera.
To specify a number, go to Setting >
Camera Binding on the web interface or in
PTZ App2.
2. Directional
Pad
Press once for incremental movement or press
and hold for continuous pan or tilt.
3. SmartFrame
Short press to frame entire group on screen and
remove excess space. Long press to switch
between tracking modes.
Note:
The SmartFrame icon appears on video
when turned on. To hide the icon, go to the
Setting tab > On-Screen Menu > Off on the
web interface or in PTZ App2.
The effective distance is up to 7-10 meters.
AI functions will be turned off if pan, tilt and
zoom controls are used.
4. OSD Menu
Short press to open the OSD menu during HDMI
output. Press and hold for 1 second to select a
screen layout or picture-in-picutre (PiP).
5. Zoom In/Out
Zoom in or out.
6. Preset
To save a preset: Press and hold the Preset
button until the save message appears
on screen, then short press the Number Pad
(0-9).
To load a preset: Press and hold the Preset
button , then short press the Number
Pad (0-9).
7. Number Pad
8. Brightness -
Decrease image brightness.
9. Call/Answer
N/A
10. Enter
Display current AI function during HDMI output.
11. Mute
N/A
12. Volume
N/A
13. Load Preset
With each press, cycle through defined presets.

5
14. Brightness +
Increase image brightness.
15. Hang Up
N/A
Shortcuts
Press and Hold
To
for 2 sec
Turn wide dynamic range (WDR) on or off.
for 2 sec
Turn SmartFrame on or off.
for 2 sec
Change the picture-in-picutre (PiP) position when streaming
over USB or IP.
for 2 sec
Turn RTMP streaming on or off when RTSP and RTMP are
turned on.
for 2 sec
Enter sleep mode.
for 6 sec
Reboot.
for 2 sec, then press
Turn Preset Link Set 1 on or off.
for 2 sec, then press
Turn Preset Link Set 2 on or off.

6
Connection
Device Connection
Use the included USB cable.
The USB 3.1 port is compatible with
USB 2.0.
Maximum resolution/fps for USB 2.0 and USB 3.1 ports:
USB 2.0
USB 3.1
HDMI
YUV
M-JPEG
YUV
M-JPEG
- 640x480 or
less, up to
30fps
- 720p, up to
10fps
- 1080p/60fps
- Up to
1080p/30fps
- 720p/60fps
- Up to 4k/30fps
- 1080p/60fps
- 1080p/60fps
- 1080p/30fps

7
Power Connection
Connect the included power adapter and
power cord to a wall outlet.
Or connect a CAT 5e FTP cable (not
included) to the PoE Switch or Ethernet.
The PoE port is compatible with IEEE
802.3at.
When streaming over IP, use a CAT 5e
FTP cable (not included) for a smooth
video.

8
HDMI Connection
Connect with TV or monitor through the HDMI port to display camera video on the screen.
Hold button for 1 second on the Remote Control to call out the screen layout option. Select the
camera image layout firstly. The default is PIP1, showing optical zoom lens image as main screen and
AI lens image as small view. Under this layout, you can switch two cameras by pressing Up/Down on
remote control.
[Note]
The HDMI out function will be automatically disabled when 4K resolution is selected for USB or RTSP
streaming. Under this circumstance, please change RTSP and USB streaming from 4K to lower
resolution if you want to enable HDMI out.
If your camera is under RTSP 4K resolution, you can press and hold the OSD Menu button on the
Remote Control for 1~2 sec. to quickly change the resolution to 1080p and then you canstart using the
HDMI function.

9
After choosing the image layout, short press the OSD Menu button on the Remote Control and then
the setting page will show up. Press right direction button to enter and configure the parameters of the
camera. Short press the OSD button twice or hold it for 1 sec. to leave. The HDMI OSD setting
function is the same as Web configuration interface. Please refer Web Settings on page 42 for more
details.
Lens 1 The PTZ camera focuses on speaker
Lens 2 Shows all participants

10
RS-232 Connection
RS-232 Pin Definition
Function
Mini DIN9
Pin #
I/O Type
Signal
Description
VISCA IN
1
Output
DTR
Data Terminal Ready
2
Input
DSR
Data Set Ready
3
Output
TXD
Transmit Data
6
Input
RXD
Receiver Data
VISCA OUT
7
Output
DTR
Data Terminal Ready
4
Input
DSR
Data Set Ready
8
Output
TXD
Transmit Data
9
Input
RXD
Receiver Data
5
---
---
Not connect
1
2
3456
789

11
Computer/Keyboard Controller and Camera Connection
Direct Connection
If users do not use AVer RS-232 adapter cable, please refer to the pin connection shown below.
Mini DIN9
Camera
DB9
Camera controller, PC
1. DTR (IN)

6. DSR
2. DSR (IN)

4. DTR
3. TXD (IN)

2. RXD
6. RXD (IN)

3. TXD
7. DTR (OUT)
1. DCD
4. DSR (OUT)
5. GND
8. TXD (OUT)
7. RTS
9. RXD (OUT)
8. CTX
9. RI
Camera controller
or
Mini DIN9 to
DB9 Cable

12
Use the supplied RS-232 mini DIN9 to mini DIN8 cable
DB9
Camera controller, PC
Mini DIN8
Camera
1. DCD
6. GND (IN)
2. RXD

3. TXD (IN)
3. TXD

5. RXD (IN)
4. DTR

2. DSR (IN)
5. GND

4. GND (IN)
6. DSR

1. DTR (IN)
7. RTS
8. CTX
1. DTR (OUT)
9. RI
2. DSR (OUT)
3. TXD (OUT)
4. GND (OUT)
5. RXD (OUT)
6. GND (OUT)
VISCA out (Female)
VISCA in (Female)
Camera controller
RS232 mini DIN9
to mini DIN8 cable**
or
Mini DIN8
to DB9 cable*

13
* Mini DIN8 to D-Sub9 (DB9) cable 064AOTHERBPK is an optional item.
** RS-232 mini DIN9 to mini DIN8 Cable Pin Definition
Mini DIN8 Pin Definition
Connect toAVer camera
Connect to next camera
Connect to camera controller or PC
Mini DIN8 (IN)
Mini DIN8 (OUT)
Mini DIN9
No.
Pin
1
DTR
2
DSR
3
TXD
4
GND
5
RXD
6
GND
7
NC
8
NC