Avermedia GC570D User manual

1
AVerMedia GC570D Quick Installation Guide
Date: 2022 Aug For Amazon
AVerMedia Customer Service Team
T[email protected]
System Requirements(For dedicated streaming PC)
https://www.avermedia.com/us/product-detail/GC570D
Operating system: Windows® 10 x64 or later
CPU: Intel®i5-6XXX / AMD Ryzen 5 1600 or above
GPU: NVIDIA®GTX 1050 / AMD R7 560* or above
- HDMI IN 1 & OUT： 3840 x 2160@60fps / 2560 x 1440@144fps / 1920 x
1080@240fps
- HDMI IN 2：1920 x 1080@60fps
Input terminal:
- HDMI IN 1: HDMI 2.0 (4k/60fps, HDR, high refresh rate supported)
- HDMI IN 2: HDMI 1.4 (1080p/60fps compatible)
System requirement:
RAM: 8 GB RAM
Interface: PCI-Express x4 Gen 2
Notes: Some PCIe x4 Gen 2 and M.2 slots may share bandwidth with graphics card,
please consult your motherboard’s user manual.
Typical issue trouble shooting
Question 1:
I can't see the capture card as sources in applications I use.
Does not receive power, tried on multiple PCs

2
Answer:
All PCBA boards ensure “Pass” 100% in the AVerMedia factory.
PCBA is an essential part of the GC570D. It must be strictly tested before we are
dispatched from the factory to ensure its quality. Therefore, we build strict inspection
steps, shown below flow:
IC programming-> Testing start->Auto Testing: Device Link/FW check /HDMI Video,
Audio -> LED check ->All testing item check

3
Question 2:
Item arrived damaged with sticky residue on bag and card.
Answer:
Once the packaging has been fulfilled, the all the product needs to be filled in the
records, shown below flow:
Packing->OQA inspection-> Shipment

4
Question 3:
Would not display anything but a green screen
Answer:
GC570D supports two HDMI in; user need to confirm the resolution if supports
GC570D
Please note,
HDMI Input 1 supports resolution are not same HDMI input 2
- HDMI IN 1 & OUT： 3840 x 2160@60fps / 2560 x 1440@144fps / 1920 x
1080@240fps
- HDMI IN 2：1920 x 1080@60fps
The green screen may be the lack of computer performance.
Users can download our tool for confirmation.
AVerMedia Diagnosis Tool - 2.0.1.12
https://storage.avermedia.com/web_release_www/software/AVerMedia_Diagnosis_
Tool_v2.0.1.12.zip
Question4:
Will pass through but will not show in OBS
Answer:
For this problem, you must first confirm whether the device detects it. The video
description video below:
https://www.youtube.com/watch?v=35W0IW7SPBI&t=60s
How to Set Up GC570D with OBS Studio:
FAQ:
https://d22tfas1vlww24.cloudfront.net/avermedia/files/c7aff7df63cf19e326f6e39c6
17c1237.pdf