Avery Dennison FRESHMARX 9416 Technical Document

Monarch
9416
System
®
®
FreshMarx™
TC941XFMXEM Rev. AB 1/08 ©2006 Paxar Americas, Inc. a subsidiary of Avery Dennison Corp.
All rights reserved.
Equipment
Manual
Equipment
Manual

Each product and program carries a respective written warranty, the only
warranty on which the customer can rely. Paxar reserves the right to
make changes in the product, the programs, and their availability at any
time and without notice. Although Paxar has made every effort to
provide complete and accurate information in this manual, Paxar shall
not be liable for any omissions or inaccuracies. Any update will be
incorporated in a later edition of this manual.
©2006 Paxar Americas, Inc. a subsidiary of Avery Dennison Corp.
All rights reserved. No part of this publication may be reproduced,
transmitted, stored in a retrieval system, or translated into any language
in any form by any means, without the prior written permission of Paxar
Americas,Inc.
WARNING
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A limits for radio noise
emissions from digital apparatus set out in the Radio Interference
Regulations of the Canadian Department of Communications.
Le présent appareil numérique n'émet pas de bruits radioélectriques
dépassant les limites applicables aux appareils numériques de la classe A
prescrites dans le Réglement sur le brouillage radioélectrique édicte par le
ministère des Communications du Canada.
Trademarks
MONARCH® and 9416® are trademarks of Paxar Americas, Inc.
FreshMarx™ is a trademark of Paxar Americas, Inc.
Paxar® is a trademark of Paxar Corporation.
Avery Dennison® is a trademark of Avery Dennison Corporation.
Microsoft, Windows, NT, and Office are trademarks of Microsoft Corporation
in the United States and/or other countries.
Avery Dennison Printer Systems Division
170 Monarch Lane
Miamisburg, Ohio 45342

Table of Contents i
TABLE OF CONTENTS
Getting Started................................................................1-1
Unpacking the FreshMarx System..................................1-1
Connecting the Printer’s Power Supply ..........................1-2
Reading the Indicator Light...........................................1-4
Loading Labels............................................................1-5
Calibrating the Supply................................................ 1-10
Checking the Die Cut Sensor ...................................... 1-10
Using The Keypad............................................................2-1
Connecting the Keypad’s Power Supply .........................2-1
Connecting the Communication Cable............................2-3
About the Keypad ........................................................2-4
Setting up the FreshMarx System..................................2-5
Setting the Date and Time ............................................2-5
Processing the Product ................................................2-7
Printing a Use First Label.............................................2-8
Using the Stop Printing Function...................................2-8
Future Upgrades..........................................................2-8
Using the Update Utility...................................................3-1
Before You Begin.........................................................3-2
Editing the Overlay ......................................................3-3
Changing a Key’s Color.............................................3-6
Defining Custom Colors.............................................3-8
Deleting a Key .........................................................3-9
Printing the Overlay................................................... 3-11
Updating the Keypad.................................................. 3-12
Communication Settings.......................................... 3-13

ii Table of Contents
Care and Maintenance......................................................4-1
Clearing Label Jams.....................................................4-1
Cleaning the Printhead .................................................4-2
Cleaning the Platen Roller and Printer............................4-2
Troubleshooting...............................................................5-1
Template Sample.............................................................A-1

Getting Started 1-1
GETTING STARTED
Use this system for product freshness. The
system consists of a Monarch®9416®printer and a
keypad with the FreshMarx™ application.
This chapter includes information about
♦ unpacking the FreshMarx system
♦ connecting the printer’s power supply
♦ reading the printer’s indicator light
♦ loading labels
♦ calibrating the supply
♦ checking the die cut sensor
To use the keypad, see Chapter 2, “Using the
Keypad,” for more information.
Unpacking the FreshMarx System
After you unpack the system, you should have the
following:
♦ 9416 Printer and power supply
♦ power strip
♦ communications cable
♦ keypad and AC adapter
♦ software kit
For missing items, service, technical assistance or
ordering labels, please call Monarch at the number on
the back of this manual.
Keep all packaging material in case you need to move
or return the system.
1

1-2Getting Started
Connecting the Printer’s Power Supply
To connect the power supply to the printer:
Caution
Do not touch the electrical connectors while
setting up the printer. Electrostatic discharge
can damage or destroy the printhead or
electronic components.
1. Place the printer on a table in a location that
allows easy access to the front of the printer.
Note: Never operate the printer resting on its side
or upside down.
2. Turn off the printer. Press the power switch on
the back of the printer to the off (O) position.
3. Place the power supply in a suitable location,
preferably on a table, near an electrical outlet.
4. Plug the three-hole end of the AC adapter cable
into the three-pronged outlet in the printer’s power
supply.
Caution
The printer’s power supply uses a different
voltage than the keypad. To connect the wrong
power supply could permanently damage the
keypad or the printer.

Getting Started 1-3
5. Plug the round end of the power supply cable into
the socket at the back of the printer.
6. Plug the three-pronged end of the AC adapter
cord into a grounded electrical outlet.
WARNING
The printer and power supply should never be
operated in a location where either one can get
wet. Personal injury could result.

1-4Getting Started
Reading the Indicator Light
The indicator light monitors the printer's status.
Indicator Light Description
GREEN Printer is on and ready to use.
FLASHING
GREEN Printer is paused. Press the FEED button to resume printing.
FLASHING RED Printer error condition. See Chapter
5, “Troubleshooting” for error
conditions and solutions.
ORANGE The printer is detecting the labels.
No light Printer is off. Make sure the power
supply is connected properly. See
"Connecting the Power Supply" earlier
in this chapter.
Indicator Light
Feed Button

Getting Started 1-5
Loading Labels
Note: If you run out of labels while printing, do not
turn off the printer when reloading the labels.
You may lose your data. The printer resumes
printing when reloaded.
1. Remove and discard the tape or wrapping from a
new roll of labels.
2. Press the cover release levers (located on both
sides of the printer) towards the front of the
printer to release the cover.
3. Lift open the cover.

1-6Getting Started
4. Remove a supply holder guide from one end of the
supply holder. The supply holder is normally
attached with a line to the inside of the printer.
5. Slide a roll of labels onto the supply holder.
Note: If the core diameter on your roll of labels is 1
inch in diameter, remove the 1.5-inch supply
core adapters from the supply holder guides.
6. Slide the supply holder guide back onto the end of
the supply holder.
Supply Holder Guides
Supply Holder
1.5” Supply Core
Adapter

Getting Started 1-7
7. Insert the ends of the supply holder into the slots
in the supply roll mount.
Important Information
Make sure the plastic line attaching the
supply holder to the printer is tucked
down out of the way of the supply
holder and supply holder guides.
Otherwise, the plastic line may wrap
around the supply holder or get caught
on the supply holder guides.
Supply Roll Mount

1-8Getting Started
8. Adjust the supply guides to their widest position
by turning the dial.
9. Feed the labels, printing side up, under the supply
guides and over the platen roller.
Supply Guides
Platen
Roller
Supply Guides

Getting Started 1-9
10. Press the labels under the supply guides.
11. Turn the dial to adjust the supply guides so that
they barely touch the edges of the label backing
paper.
12. Close the cover until it locks in place.
13. Press the FEED button. The indicator light should
be GREEN.
14. Calibrate the supply if printing stops and the
indicator light turns RED or the labels do not
properly advance. See “Calibrating the Supply,”
for more information.

1-10 Getting Started
Calibrating the Supply
1. Turn off the printer.
2. Press and hold the FEED button while turning on
the printer.
3. Release the FEED button after the indicator light
starts flashing ORANGE. The printer calibrates
the die cut sensor, measures the label length, and
prints the test labels.
4. To resume normal printing, turn off the printer,
wait two seconds, then turn it back on again.
If the supply does not calibrate, make sure the
die cut sensor has not been accidentally
moved.
Checking the Die Cut Sensor
After loading supplies, make sure you did not
accidentally move the die cut sensor. The die cut
sensor senses and calibrates the supply. For your
supplies, make sure the middle of the square lens on
the die cut sensor the lines up with the arrow inside
the printer.
Sensor set for
Die Cut Supplies

Using The Keypad 2-1
USING THE KEYPAD
This chapter describes how to
♦ connect the keypad power supply
♦ connect the communication cable
♦ use the keypad
♦ configure the FreshMarx system–IMPORTANT!
♦ set the date and time
♦ process the product
♦ print a Use First label
♦ use the Stop Printing function.
Note: Keep this manual in a safe place; otherwise,
changing the settings would require a service
call.
Connecting the Keypad’s Power Supply
To connect the power supply to the keypad:
1. Place the keypad on a table or shelf.
Note: The keypad should not be operated in a
location that has room temperatures above
158°F or below –4°F for extended periods of
time. This could permanently damage the
display.
2. Place the keypad’s power supply in a suitable
location, preferably on a table near an electrical
outlet.
3. Plug the three-hole end of the AC adapter cable
into the three-pronged outlet in the keypad’s
power supply.
2

2-2 Using The Keypad
4. Plug the power supply cable with the L-shaped
end into the socket on the right side of the
keypad.
5. Plug the three-pronged end of the AC adapter
cord into a grounded electrical outlet.
L-shaped Connector

Using The Keypad 2-3
Connecting the Communication Cable
To connect the serial cable from the printer to the
keypad:
1. Turn off the printer and the keypad before
connecting the cable.
2. Connect the serial cable to the (9-pin) serial port
on the back of the printer.
9-pin Serial Port

2-4 Using The Keypad
3. Connect the other end of the serial cable (9-pin) to
the serial port on the right-hand side of the
keypad.
About the Keypad
Use the FreshMarx application to date-label food
items. The button descriptions, colors, and layout can
be changed for each application. See Chapter 3,
“Using the Update Utility,” for more information.
Note: Chapter 3 is only for Supervisors or System
Administrators.
Serial Port

Using The Keypad 2-5
Setting up the FreshMarx System
IMPORTANT - Complete the following steps before
using the system.
To set up the system:
1. Press the FreshMarx button three times.
SELECT DATE OR TIME
2. Press the number 3 button.
SENDING PRINTER SETUP COMMAND TO
PRINTER, PLEASE WAIT.
3. Press any key to print a label.
Setting the Date and Time
To set the Date:
1. Press the FreshMarx button three times.
SELECT DATE OR TIME
2. Press the number 1 button. The display shows the
current date setting. If this is correct, press the
FreshMarx button to return to the Main Display.
To change the setting, use the numeric
buttons:
♦ Press 1 to change the month
♦ Press 2 to change the day
♦ Press 3 to add a year
♦ Press 4 to subtract a year
3. Press the FreshMarx button to save the changes
and to return to the Main Display.

2-6 Using The Keypad
To set the Time:
1. Press the FreshMarx button three times.
SELECT DATE OR TIME
2. Press the number 2 button.
The display shows the current time setting. If
this is correct, press the FreshMarx button to
return to the Main Display.
To change the setting, use the numeric
buttons:
♦ press 1 to change the hours
♦ press 2 to change the minutes
♦ press 3 to change AM/PM.
3. Press the FreshMarx button to save the changes
and to return to the Main Display.