Avigilon 3 Series User manual

User Guide
Avigilon Network Video Recorder Series 3
HD-NVR3-STD-24TB and HD-NVR3-STD-36TB

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CONTROL CENTER and AVIGILON APPEARANCESEARCH are trademarks of Avigilon Corporation. Other
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This document has been compiled and published using product descriptions and specifications available at
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herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
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Avigilon Corporation
avigilon.com
PDF-NVR3STD-B
Revision: 3 - EN
20200406
ii

Table of Contents
Introduction 1
Before YouStart 1
Overview 1
Front View 1
Back View 2
Installation 4
Package Contents 4
Installing the Rack Rails and Cable Management Arm 4
Connecting Cables 4
Installing the Bezel 4
Configuring Windows 10 5
Activating and Configuring ACC Software 6
Troubleshooting 6
Network Configuration 6
Checking System Health 6
Advanced Features 7
Checking System Health 7
Replacing a Hard Drive Blank 8
Replacing Front or Back Hard Drives 10
LED Indicators 11
Diagnostic Indicators 11
Power Status Indicators 11
Network Link Status Indicators 12
Hard Drive RAID Status Indicators 13
Specifications 14
iii

Introduction
The Avigilon Network Video Recorder is preloaded with the Avigilon Control Center software and is
configured for maximum performance and reliability. The Network Video Recorder can be easily integrated
into any existing Avigilon security system, or act as the base of a new site.
Before YouStart
Avigilon recommends the use of an uninterruptible power supply (UPS) system to protect your video
surveillance system hardware. A UPS system is used to protect critical equipment from mains supply
problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated
battery. It can also be used to power equipment during the time it takes for a standby generator to be
started and synchronized.
Any UPS connection must include configuration to shut down the operating system on the appliance when
battery power is low or there is 15 minutes of power remaining.
It is recommended that cameras not be connected to the appliance until after the appropriate network
configuration has been set up.
Overview
Front View
Introduction 1

1. Bezel
Protects against unauthorized physical access to the hard drives. The bezel must be removed to
access the front of the recorder.
2. Power button
Controls the power supply to the recorder.
3. Hard drives
Provides access to hot-swappable hard drives. There are LED indicators on each hard drive.
Some drives may contain an empty hard drive tray.
4. Video connector
Accepts a VGA monitor connection.
5. Diagnostic indicators
Provides information about system operations.
For more information, see LED Indicators on page11.
6. Information tag
Provides the product service details, MAC addresses and a copy of the Windows license key.
Back View
1. Serial connector
Accepts connections to serial devices.
2. Video connector
Accepts a VGA monitor connection.
3. USB connectors
Accepts USB connections to external devices.
4. 1 Gigabit Ethernet ports
Accepts an Ethernet connection to multiple networks.
Back View 2

5. Power supply
Redundant power supply. Optional secondary power supply is available (HD-NVR3-STD-2NDPS).
6. SD card slot
Accepts an SD card.
7. Operating system hard drives
Two hot-swappable 2.5 inch hard drives that are loaded with the operating system.
Back View 3

Installation
Package Contents
Ensure the package contains the following:
lAvigilon Network Video Recorder
lRack sliding rail assembly kit
lCable management arm assembly kit
lBezel and key
lPower cable
Installing the Rack Rails and Cable Management Arm
If the recorder will be kept in a server rack, install the Rack Sliding Rails and the Cable Management Arm
provided in the recorder package. Follow the procedures outlined in the Rack Installation Instructions and
the CMA Installation Instructions provided in the assembly kits.
Note: The supplied Rack Sliding Rails are compatible with square and round hole racks.
Connecting Cables
Refer to the diagrams in the Overview section for the location of the different connectors. Make the
following connections as required:
1. Connect a KVM switch or separate keyboard, mouse and monitor to the recorder.
lThe keyboard and mouse can be connected to any USB port on the recorder.
lThe monitor can be connected to any video connector at the front or back of the recorder.
2. Connect the recorder to your network using an Ethernet cable.
3. Connect a power cable to the power supply at the back of the recorder.
4. Press the power button on the front of the recorder. Check that the recorder LED indicators display
the correct status.
Installing the Bezel
The bezel can be installed on the front of the recorder to help protect the power button and hard drives
against unauthorized access.
Installation 4

1. Slide the right end of the bezel against the right hinge of the recorder.
2. Push the left end of the bezel against the recorder until it clicks into place.
3. Use the provided key to lock the bezel.
Configuring Windows 10
After the recorder starts, you will need to configure the Windows operating system for the first time.
1. On the first screen, the MICROSOFT SOFTWARE LICENSE TERMS and AVIGILON CONTROL
CENTER™ SOFTWARE END USER LICENSE AGREEMENT are displayed. Review the terms and click
Accept.
2. Select Join a local Active Directory domain.
Note: This prompt appears only if an Active Directory is present on the network. See the
Windows Help and Support files for more information.
3. Enter a user name for accessing the Windows software.
4. Enter a password and password hint for the user name and click Next.
5. After a minute, choose the ACC version in use at your site.
You are logged in to the Windows environment. The Avigilon Control Center Admin Tool
automatically starts up.
Configuring Windows 10 5

Note: If you are performing operating system recovery, the Avigilon Control Center Admin
Tool does not automatically start up. For more information about running the local ACC
installer, see Troubleshooting below.
Proceed to activate the license for the Avigilon Control Center software on your Video Appliance.
Proceed to activate the license for the AvigilonControl Center software on your Network Video Recorder.
Activating and Configuring ACC Software
lInitial ACC™ System Setup and Workflow Guide
lACC 7 Help Center
For information about cloud-connecting your ACC server, see Avigilon Cloud Services Support.
Printable versions of these guides are available on the Avigilon website:
https://www.avigilon.com/support/software/.
Troubleshooting
Network Configuration
By default, the Network Video Recorder acquires an IP address on the network through DHCP. If you need
to set up the recorder to use a static IP address or any specific network configuration, see the Windows
Help and Support files for more information.
Checking System Health
You can check on the health of the system components in the Site Health in the ACC Client software. See
the Windows Help and Support files for more information.
Activating and Configuring ACC Software 6

Advanced Features
Checking System Health
The Server Administrator software is pre-installed on the recorder. The software provides information about
the recorder’s system operation status, and gives you remote access to the recorder for recovery
operations.
If one of the LED indicators on the recorder is flashing an error warning, the Server Administrator will display
details about the problem. For more information about the LED indicators, see LED Indicators on page11.
1. Open the Server Administrator.
lTo open the Server Administrator locally, double-click the Server Administrator shortcut icon
on the desktop.
lTo open the Server Administrator remotely, open a web browser and enter this address:
https://<recorder IP Address>:1311/.
For example: https://192.168.1.32:1311/ or https://localhost:1311/.
If you are using an intranet connection, your browser may display an error message. Allow the
browser to ignore the certificate warnings.
2. If asked to log in, enter the Windows software administrator username and password that was
configured for the recorder.
3. On the Server Administrator home page, the health of the system components are displayed in the
workspace on the right.
lTo see the health of other system components, expand and select a different component
from the System Tree on the left.
lThe table displayed in the workspace lists system components and their status:
The system component is running normally.
The system component has a non-critical warning.
The system component has a critical failure.
The system component status is unknown.
lTo see the details of a system component, select the system component from the workspace.
The Server Administrator is also used to customize the Redundant Array of Independent Disks (RAID)
settings, assign a hot spare and remotely monitor the system health. For more information about the features
in the Server Administrator, see the Help system provided in the software.
Advanced Features 7

Replacing a Hard Drive Blank
Depending on the recorder model, there may be hard drive blanks at the front of the recorder. You can
replace the blanks with hard drives as required.
1. Remove the bezel.
a. Unlock the bezel.
b. Lift the release latch next to the lock.
c. Pull the left end of the bezel then unhook the right end to remove the bezel.
Replacing a Hard Drive Blank 8

2. Press the release button and slide the blank out of the hard drive slot.
3. Insert the hard drive all the way into the recorder then push the handle against the hard drive to lock it
into place.
4. Open the Server Administrator application and expand the System Tree.
The new hard drive should be automatically added to the Physical Disks list. The list is typically
available here:System > Storage > PERC H730 Adapter > Connector 0 > Enclosure > Physical
Disks.
5. Assign a task to the new hard drive or allow it to exist as an extra storage drive.
It is recommended that individual new hard drives be used as hot spares. Hot spares are hard drives
that are available on standby in the event of a hard drive failure in the RAID. If that occurs, you can
configure the system to automatically redirect recording to the unused hard drive.
To assign the new hard drive as a hot spare, select Assign and Unassign Global Hot Spare from the
Task list then click Execute.
If the new hard drive is not displayed in the Server Administrator, try one of the following:
lRefresh the browser.
lReboot the recorder.
lIn the System Administrator, select PERC H730 Adapter in the System Tree then click
Information/Configuration in the right workspace. Next, select Rescan from the Controller Tasks list
then click Execute.
Replacing a Hard Drive Blank 9

Replacing Front or Back Hard Drives
The LEDindicator flashes green, then orange and then off if it is about to fail. After it has failed, the status
indicator flashes orange four times a second. For more information about all the LEDstatus indicators see
Hard Drive RAID Status Indicators on page13.
To replace a failed hard drive:
1. Locate the failed hard drive at the front or back of the recorder.
2. Press the release button on the front left of the hard drive.
3. When the handle is released, pull the hard drive out of the recorder.
4. Remove the four screws from the side of the hard drive carrier.
5. Lift the failed hard drive out of the carrier.
6. Insert a new hard drive into the carrier then screw it into place. The hard drive connectors should face
the back.
7. When the hard drive is secured in the carrier, insert the hard drive back into the recorder.
8. Once the hard drive is inserted all the way in, push the handle against the hard drive to lock it into
place.
The hard drive status indicator slowly flashes green, indicating the recorder has started rebuilding the hard
drive. Rebuilding the RAIDhard disk array may take several hours. You can verify that the rebuilding has
started and monitor progress using the Server Administrator tool. Contact Technical Support if the rebuilding
process does not start.
Replacing Front or Back Hard Drives 10

LED Indicators
The following tables describe what the LEDs on the recorder indicate.
Diagnostic Indicators
The diagnostic indicators on the front of the recorder highlight system issues during system startup.
Note: The diagnostic indicators only light-up when the recorder is powered.
LED Indicator Description
Health
lBlue — the recorder is powered and is in good health.
lBlinks orange — the recorder is powered but an error exists. Errors include: a failed
fan or hard drive.
Hard drive
lBlinks orange — the hard drive is experiencing an error.
Electrical
lBlinks orange — the recorder experiences an electrical error. Errors include:
voltage out of range, or failed power supply or voltage regulator.
Check the power status indicator to confirm if it is an issue with the power supply.
Temperature
lBlinks orange — the recorder experiences a thermal error. Errors include:
temperature out of range or fan failure.
Check that the recorder fan is functioning correctly and the air vents are not blocked.
Memory
lBlinks orange — the recorder experiences a memory error.
PCIe
lBlinks orange — the recorder experiences a PCIe card error.
Restart the recorder then update the drivers for the PCIe card.
Power Status Indicators
The power button on the front of the recorder lights up when power is on.
Additional information about the power supply is provided by the power status indicator on the back of the
recorder. The following table describes what the LEDs indicate:
LED Indicators 11

Figure 1: (1) The power status indicator.
LED Indicator Description
Off Power is not connected.
Green Power is supplied to the recorder.
Flashing green Firmware update is being applied to the power supply unit.
Flashing green then turns off The redundant power supply is mismatched. This only occurs if
you have a secondary redundant power supply installed.
Flashing orange There is a problem with the power supply.
Network Link Status Indicators
When the recorder is connected to the network, the recorder’s connection status LEDs above the Ethernet
port display the recorder’s connection status to the network. The following table describes what the LEDs
indicate:
Figure 2: (1) Link LED. (2) Connection Status LED.
LED Indicator Description
Off The recorder is not connected to a network.
Link LED is green The recorder is connected to a network at the maximum port
speed (1 Gbps or 10 Gbps).
Link LED is orange The recorder is connected to a network at less than the
maximum port speed.
Connection Status LED is blinking green The recorder is working with other parts of the Avigilon Control
Center software.
Network Link Status Indicators 12

Hard Drive RAID Status Indicators
Each hard drive has its own set of LED indicators to show its activity and status.
Figure 3: (1) Status LED. (2) Activity LED.
The Activity LED flashes green when the hard drives are working. The following table describes what the
Status LEDs indicate:
LED Indicator Description
Green The hard drive is online.
Off The hard drive is disconnected from the recorder.
Two short green flashes every second The system is identifying a new hard drive, or preparing a hard
drive for removal.
Flashes green, orange then off The hard drive is predicted to fail.
Four short orange flashes per second The hard drive has failed.
Flashes green slowly The hard drive is rebuilding.
Blinks green for three seconds, orange
for three seconds and off for six seconds
The hard drive rebuild has been aborted.
Hard Drive RAID Status Indicators 13

Specifications
System
Avigilon Control Center Software Enterprise, Standard and Core
Operating System Windows 10 Enterprise 2016 LTSB
Hard DiskDrive Configuration Near-line SAS, hot swappable, RAID 6
Mechanical
Dimensions (H x W x D) 87.3 mm x 482.4 mm x 716 mm (3.44 in. x 18.99 in. x 28.19 in.)
Weight 22.3 kg (49.20 lb)
Form Factor 2U rack
Electrical
Power Input 100 to 240 VAC, 50/60 Hz, auto-switching
Power Consumption 750 W (2891 BTU/hr)
Power Supply Redundant, hot swappable
Environmental
Operating Temperature 10° C to 35° C (50° F to 95° F)
Storage Temperature –40°C to 65°C (–40°F to 149°F)
Humidity 5% to 95% relative humidity with 33°C (91°F) maximum dew
point (non-condensing)
Operating Vibration 0.26 Grms at 5 Hz to 350 Hz (all operation orientations).
Storage Vibration 1.88 Grms at 10 Hz to 500 Hz for 15 min (all six sides tested).
Operating Shock Six consecutively executed shock pulses in the positive and
negative x, y, and z axes of 40 G for up to 2.3 ms.
Storage Shock Six consecutively executed shock pulses in the positive and
negative x, y, and z axes (one pulse on each side of the
system) of 71 G for up to 2 ms.
Operating Altitutde 3048 m (10,000 ft).
Storage Altitutde 12,000 m (39,370 ft)
Certifications
Safety EN 60950-1:2006 / A11:2009 / A1:2010 / A12:2011 / A2:2013
UL/CSA/IEC 60950-1, 2 Ed + Am 1: 2009 + Am 2: 2013
Specifications 14

EN 62311:2008
Power Efficiency 80 PLUS Titanium
ENERGY STAR 2.0
Electromagnetic Emissions US CFR Title 47, FCC Part 2, 15
Canadian ICES-003(A) Issue 5
EN 55032:2012/CISPR 22:2010
EN 61000-3-2:2006 +A1:2009 +A2:2009/IEC 61000-3-2:2005
+A1:2008 +A2:2009 (Class D)
EN 61000-3-3:2008/ IEC 61000-3-3:2008
Electromagnetic Immunity EN 55024:2010/CISPR 24:2010
Directives RoHS, Reach (SVHC), WEEE
Limited Warranty and Technical Support
Avigilon warranty terms for this product are provided at avigilon.com/warranty.
Warranty service and technical support can be obtained by contacting Avigilon Technical Support:
avigilon.com/contact-us/.
Specifications 15