Avigilon 3 Series User manual

User Guide
Avigilon Network Video Recorder Series 3
HD-NVR3-STD-24TB and HD-NVR3-STD-36TB

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CONTROL CENTER and AVIGILON APPEARANCESEARCH are trademarks of Avigilon Corporation. Other
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Avigilon Corporation
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PDF-NVR3STD-B
Revision: 3 - EN
20200406
ii

Table of Contents
Introduction 1
Before YouStart 1
Overview 1
Front View 1
Back View 2
Installation 4
Package Contents 4
Installing the Rack Rails and Cable Management Arm 4
Connecting Cables 4
Installing the Bezel 4
Configuring Windows 10 5
Activating and Configuring ACC Software 6
Troubleshooting 6
Network Configuration 6
Checking System Health 6
Advanced Features 7
Checking System Health 7
Replacing a Hard Drive Blank 8
Replacing Front or Back Hard Drives 10
LED Indicators 11
Diagnostic Indicators 11
Power Status Indicators 11
Network Link Status Indicators 12
Hard Drive RAID Status Indicators 13
Specifications 14
iii

Introduction
The Avigilon Network Video Recorder is preloaded with the Avigilon Control Center software and is
configured for maximum performance and reliability. The Network Video Recorder can be easily integrated
into any existing Avigilon security system, or act as the base of a new site.
Before YouStart
Avigilon recommends the use of an uninterruptible power supply (UPS) system to protect your video
surveillance system hardware. A UPS system is used to protect critical equipment from mains supply
problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated
battery. It can also be used to power equipment during the time it takes for a standby generator to be
started and synchronized.
Any UPS connection must include configuration to shut down the operating system on the appliance when
battery power is low or there is 15 minutes of power remaining.
It is recommended that cameras not be connected to the appliance until after the appropriate network
configuration has been set up.
Overview
Front View
Introduction 1

1. Bezel
Protects against unauthorized physical access to the hard drives. The bezel must be removed to
access the front of the recorder.
2. Power button
Controls the power supply to the recorder.
3. Hard drives
Provides access to hot-swappable hard drives. There are LED indicators on each hard drive.
Some drives may contain an empty hard drive tray.
4. Video connector
Accepts a VGA monitor connection.
5. Diagnostic indicators
Provides information about system operations.
For more information, see LED Indicators on page11.
6. Information tag
Provides the product service details, MAC addresses and a copy of the Windows license key.
Back View
1. Serial connector
Accepts connections to serial devices.
2. Video connector
Accepts a VGA monitor connection.
3. USB connectors
Accepts USB connections to external devices.
4. 1 Gigabit Ethernet ports
Accepts an Ethernet connection to multiple networks.
Back View 2

5. Power supply
Redundant power supply. Optional secondary power supply is available (HD-NVR3-STD-2NDPS).
6. SD card slot
Accepts an SD card.
7. Operating system hard drives
Two hot-swappable 2.5 inch hard drives that are loaded with the operating system.
Back View 3

Installation
Package Contents
Ensure the package contains the following:
lAvigilon Network Video Recorder
lRack sliding rail assembly kit
lCable management arm assembly kit
lBezel and key
lPower cable
Installing the Rack Rails and Cable Management Arm
If the recorder will be kept in a server rack, install the Rack Sliding Rails and the Cable Management Arm
provided in the recorder package. Follow the procedures outlined in the Rack Installation Instructions and
the CMA Installation Instructions provided in the assembly kits.
Note: The supplied Rack Sliding Rails are compatible with square and round hole racks.
Connecting Cables
Refer to the diagrams in the Overview section for the location of the different connectors. Make the
following connections as required:
1. Connect a KVM switch or separate keyboard, mouse and monitor to the recorder.
lThe keyboard and mouse can be connected to any USB port on the recorder.
lThe monitor can be connected to any video connector at the front or back of the recorder.
2. Connect the recorder to your network using an Ethernet cable.
3. Connect a power cable to the power supply at the back of the recorder.
4. Press the power button on the front of the recorder. Check that the recorder LED indicators display
the correct status.
Installing the Bezel
The bezel can be installed on the front of the recorder to help protect the power button and hard drives
against unauthorized access.
Installation 4

1. Slide the right end of the bezel against the right hinge of the recorder.
2. Push the left end of the bezel against the recorder until it clicks into place.
3. Use the provided key to lock the bezel.
Configuring Windows 10
After the recorder starts, you will need to configure the Windows operating system for the first time.
1. On the first screen, the MICROSOFT SOFTWARE LICENSE TERMS and AVIGILON CONTROL
CENTER™ SOFTWARE END USER LICENSE AGREEMENT are displayed. Review the terms and click
Accept.
2. Select Join a local Active Directory domain.
Note: This prompt appears only if an Active Directory is present on the network. See the
Windows Help and Support files for more information.
3. Enter a user name for accessing the Windows software.
4. Enter a password and password hint for the user name and click Next.
5. After a minute, choose the ACC version in use at your site.
You are logged in to the Windows environment. The Avigilon Control Center Admin Tool
automatically starts up.
Configuring Windows 10 5

Note: If you are performing operating system recovery, the Avigilon Control Center Admin
Tool does not automatically start up. For more information about running the local ACC
installer, see Troubleshooting below.
Proceed to activate the license for the Avigilon Control Center software on your Video Appliance.
Proceed to activate the license for the AvigilonControl Center software on your Network Video Recorder.
Activating and Configuring ACC Software
lInitial ACC™ System Setup and Workflow Guide
lACC 7 Help Center
For information about cloud-connecting your ACC server, see Avigilon Cloud Services Support.
Printable versions of these guides are available on the Avigilon website:
https://www.avigilon.com/support/software/.
Troubleshooting
Network Configuration
By default, the Network Video Recorder acquires an IP address on the network through DHCP. If you need
to set up the recorder to use a static IP address or any specific network configuration, see the Windows
Help and Support files for more information.
Checking System Health
You can check on the health of the system components in the Site Health in the ACC Client software. See
the Windows Help and Support files for more information.
Activating and Configuring ACC Software 6

Advanced Features
Checking System Health
The Server Administrator software is pre-installed on the recorder. The software provides information about
the recorder’s system operation status, and gives you remote access to the recorder for recovery
operations.
If one of the LED indicators on the recorder is flashing an error warning, the Server Administrator will display
details about the problem. For more information about the LED indicators, see LED Indicators on page11.
1. Open the Server Administrator.
lTo open the Server Administrator locally, double-click the Server Administrator shortcut icon
on the desktop.
lTo open the Server Administrator remotely, open a web browser and enter this address:
https://<recorder IP Address>:1311/.
For example: https://192.168.1.32:1311/ or https://localhost:1311/.
If you are using an intranet connection, your browser may display an error message. Allow the
browser to ignore the certificate warnings.
2. If asked to log in, enter the Windows software administrator username and password that was
configured for the recorder.
3. On the Server Administrator home page, the health of the system components are displayed in the
workspace on the right.
lTo see the health of other system components, expand and select a different component
from the System Tree on the left.
lThe table displayed in the workspace lists system components and their status:
The system component is running normally.
The system component has a non-critical warning.
The system component has a critical failure.
The system component status is unknown.
lTo see the details of a system component, select the system component from the workspace.
The Server Administrator is also used to customize the Redundant Array of Independent Disks (RAID)
settings, assign a hot spare and remotely monitor the system health. For more information about the features
in the Server Administrator, see the Help system provided in the software.
Advanced Features 7