Avigilon HD-NVR3-PRM-48TB User manual

Installation Guide
Avigilon™ HD Network Video Recorder
HD-NVR3-PRM-48TB, HD-NVR3-PRM-84TB and HD-NVR3-PRM-
137TB

©2016 -2017,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL
CENTER, ACC, and TRUSTED SECURITY SOLUTIONS are trademarks of Avigilon Corporation. Microsoft, and
Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or
other countries. Other names mentioned herein may be the trademarks of their respective owners. The absence
of the symbols ™ and ® in proximity to each trademark in this document is not a disclaimer of ownership of the
related trademark. Avigilon Corporation protects its innovations with patents issued in the United States of
America and other jurisdictions worldwide: avigilon.com/patents. Unless stated explicitly and in writing, no
license is granted with respect to any copyright, industrial design, trademark, patent or other intellectual
property rights of Avigilon Corporation or its licensors.
This document has been compiled and published covering the latest product descriptions and specifications.
The contents of this document and the specifications of the products discussed herein are subject to change
without notice. Avigilon Corporation reserves the right to make any such changes without notice. Neither
Avigilon Corporation nor any of its affiliated companies: (1) guarantees the completeness or accuracy of the
information contained in this document; or (2) is responsible for your use of, or reliance on, the information.
Avigilon Corporation shall not be responsible for any losses or damages (including consequential damages)
caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-NVR3PRM-A
Revision: 1 - EN
20170403
ii

Table of Contents
Introduction 1
Overview 1
Front View 1
Back View 2
Installation 3
Package Contents 3
Installing the Rack Rails and Cable Management Arm 3
Connecting Cables 3
Installing the Bezel 3
Logging into Windows for the First Time 4
Licensing the Avigilon Control Center (ACC)™ System 4
Internet Activation 5
Manual Activation 5
Adding Licenses 6
Networking 6
Configuring the Avigilon Control Center Software 7
Starting Up and Shutting Down the Avigilon Control Center Client Software 7
Starting Up the Client Software 7
Shutting Down the Client Software 7
Logging Into and Out of a Site 8
Logging In 8
Logging Out 8
Changing the Administrator Password 9
Connecting Cameras to the Avigilon Control Center System 9
Setting the Recording Schedule 10
Creating a Recording Template 10
Setting Up a Weekly Recording Schedule 11
Setting Data Aging 11
Adding Users and Groups 12
Adding Groups 13
Adding Users 13
Advanced Settings 14
Advanced Features 16
Changing the System Language 16
Checking System Health 17
iii

Replacing a Hard Drive Blank 17
Replacing Hard Drives 19
Replacing Front or Back Hard Drives 20
Replacing Center Hard Drives 20
LED Indicators 23
Diagnostic Indicators 23
Power Status Indicators 23
Network Link Status Indicators 24
Hard Drive RAID Status Indicators 25
Specifications 26
Limited Warranty and Technical Support 28
iv

Introduction
The Avigilon HD Network Video Recorder is preloaded with Avigilon Control Center™ software and is configured
for maximum performance and reliability. The HD Network Video Recorder can be easily integrated into any
existing Avigilon surveillance system, or act as the base of a new site.
Overview
Front View
1. Bezel
Protects against unauthorized physical access to the hard drives. The bezel must be removed to access
the front of the recorder.
2. Power button
Controls the power supply to the recorder.
3. Hard drives
Provides access to hot-swappable hard drives. There are LED indicators on each hard drive.
Some drives may contain an empty hard drive tray.
4. Video connector
Accepts a VGA monitor connection.
5. Diagnostic indicators
Provides information about system operations.
Introduction 1

For more information, see LED Indicators on page23.
6. Information tag
Provides the product service details, MAC addresses and a copy of the Windows license key.
Back View
1. Serial connector
Accepts connections to serial devices.
2. Video connector
Accepts a VGA monitor connection.
3. USB connectors
Accepts USB connections to external devices.
4. 1 Gigabit Ethernet ports
Accepts an Ethernet connection to multiple networks.
5. Power supply
Two hot swappable redundant power supply.
6. SD card slot
Accepts an SD card.
7. 10Gigabit Ethernet ports
Accepts an Ethernet connection to multiple networks.
8. Operating system hard drives
Two hot-swappable 2.5 inch hard drives that are loaded with the operating system.
Back View 2

Installation
Package Contents
Ensure the package contains the following:
lAvigilon HD Network Video Recorder
lRack sliding rail assembly kit
lCable management arm assembly kit
lBezel and key
lPower cables
lRecovery USB — contains Windows recovery software and supporting materials.
Installing the Rack Rails and Cable Management Arm
If the recorder will be kept in a server rack, install the Rack Sliding Rails and the Cable Management Arm
provided in the recorder package. Follow the procedures outlined in the Rack Installation Instructions and the
CMA Installation Instructions provided in the assembly kits.
NOTE: The supplied Rack Sliding Rails are compatible with square and round hole racks.
Connecting Cables
Refer to the diagrams in the Overview section for the location of the different connectors. Make any of the
following connections as required:
1. Connect a KVM switch or separate keyboard, mouse and monitor to the recorder.
lKeyboard and mouse can be connected to any USB port on the recorder.
lMonitor can be connected to any video connector at the front or back of the recorder.
2. Connect the recorder to your network using an Ethernet network cable.
3. Connect a power cable to each power supply at the back of the recorder.
4. Press the power button on the front of the recorder. Check that the recorder LED indicators display the
correct status.
Installing the Bezel
The bezel can be installed on the front of the recorder to help protect the power button and hard drives against
unauthorized access.
Installation 3

1. Slide the right end of the bezel against the right hinge of the recorder.
2. Push the left end of the bezel against the recorder until it clicks into place.
3. Use the provided key to lock the bezel.
Logging into Windows for the First Time
After the recorder powers up, Windows automatically starts.
lWhen you are prompted, enter the default administrator username and password:
username = Administrator
password = Avigilon
Windows finishes loading and you are immediately prompted to enter the Avigilon Control Center software
license key. For more information, see Licensing the Avigilon Control Center (ACC)™ System below.
By default, the operating system language is English. To change the language, see Changing the System
Language on page16
Licensing the Avigilon Control Center (ACC)™ System
Before you can configure cameras and monitor live or recorded video, you will need to activate your ACC
software license. The license is provided with the recorder. You will need to purchase a license if you don't
already have one.
After the recorder restarts, the first screen you see is the Avigilon Control Center software license wizard.
Other parts of the ACC system may start while you perform this procedure, but you will not be able to use any of
the features until after license activation is complete.
Logging into Windows for the First Time 4

1. Click License Activation.
2. On the following screen, select one of the following:
lInternet Activation – If the recorder has an internet connection, select this option to quickly
license the Avigilon Control Center software.
lManual Activation – If the recorder is not currently connected to the internet or you plan to keep
the system in a private intranet, select this option.
Internet Activation
1. On the Step 1: Generate Activation File page, enter your license key. A green check mark will appear
beside your license key when it is correct.
2. Click Next.
3. On the Product Registration page, enter your contact information to receive product updates, then click
Next.
4. The Admin Tool connects to the Avigilon licensing server and activates the license.
When the Activation Succeeded message is displayed, click Finish.
Manual Activation
1. Click Step 2: Add License File.
2. On the Enter Product Key page, enter your license key.
A green check mark will appear beside your license key when it is correct.
3. Click Next.
4. On the Select Activation File page, confirm where the activation file will be saved. Click [...] to navigate to
a different file location.
You can rename the activation file, but you must keep the .key extension.
5. Click Next.
On the following page, you will see the Activation File Saved message.
6. Find the saved activation file and copy the file to a computer with internet access.
7. Open a web browser and go to http://activate.avigilon.com.
8. At the Avigilon License Activation web page, click Browse to locate your activation file, then click
Upload.
9. The activated license file should download automatically. If not, allow the download to occur when you
are prompted.
10. Complete the product registration section to receive product updates from Avigilon, then click Register.
11. Find the downloaded license file and copy the file to the recorder.
12. If the Activation File Saved message is still displayed in the Add License wizard, click Next. Otherwise
skip this step.
13. Click Step 2: Add License File.
14. On the Import License File page, click [...] to locate the license file, then click Next.
15. When the Activation Succeeded message is displayed, click Finish.
Internet Activation 5

Adding Licenses
If you choose to upgrade your existing license to a different edition, you will need to perform the licensing
procedure again. In this case, you can access the Add License wizard from the Avigilon Control Center Server
Admin Tool software.
1. To open the Admin Tool, perform one of the following:
lSelect All Programs or All Apps > Avigilon > Avigilon Control Center Server > Avigilon Control
Center Server Admin Tool.
lFrom the recorder desktop, double-click .
2. In the Admin Tool window, select the Settings tab and click Licensing.
3. Click Add License.
4. Complete either the Internet Activation or Manual Activation procedure to add the new license to your
current system.
Networking
By default, the HD Network Video Recorder acquires an IP address on the network through DHCP. If you need to
set up the recorder to use a static IP address or any specific network configuration, see the Windows Help and
Support files for more information.
Adding Licenses 6

Configuring the Avigilon Control Center Software
After you set up and license the HD Network Video Recorder, it is recommended that you complete the
following steps to configure the ACC system.
For more information about any of the following procedures, see the help files provided with the Avigilon
Control Center Client software.
Starting Up and Shutting Down the Avigilon Control Center Client Software 7
Logging Into and Out of a Site 8
Changing the Administrator Password 9
Connecting Cameras to the Avigilon Control Center System 9
Setting the Recording Schedule 10
Setting Data Aging 11
Adding Users and Groups 12
Advanced Settings 14
Starting Up and Shutting Down the Avigilon Control Center Client
Software
After you install the ACC Client software, start the application and access the ACC ES Analytics ApplianceHD
Network Video Recorder.
Starting Up the Client Software
Perform one of the following:
lIn the Start menu, select All Programs or All Apps > Avigilon > Avigilon Control Center Client.
lDouble-click or desktop shortcut icon.
When you are prompted, log in to your site. You can only access cameras and video after you log in.
Once the application has started, it will automatically display a list of all the sites that are connected to the same
network. You will be prompted to log in to all sites.
Shutting Down the Client Software
1. In the top-right corner of the Client software, select > Exit.
2. When the confirmation dialog box appears, click Yes.
Configuring the Avigilon Control Center Software 7

Logging Into and Out of a Site
After you start the Client software, you are immediately asked to log in to a site. By default, the ACC ES Analytics
ApplianceHD Network Video Recorder is automatically added to the system as a server within a site of the same
name.
The default username is administrator with no password.
Logging In
1. Open the Site Login tab. The Site Login tab is automatically displayed if you are launching the Client
software for the first time.
To manually access the Site Login tab, do one of the following:
lFrom the top-right corner of the window, select > Log In....
lFrom the top of the application window, click to open the New Task menu, then click .
2. On the left side of the Site Login tab, select one or more sites.
If the site you want to log into is not shown, click Find Site... to discover the site.
3. Enter your username and password for the selected sites.
Or, select the Use current Windows credentials check box to automatically use the same username and
password as your computer.
NOTE: If you are unable to login using your current Windows credentials, your system may be using
Kerberos as a network authentication protocol. Contact your network administrator for help.
4. Click Log In.
You are logged into the selected sites.
If you want to be notified when new or disconnected sites come online, select the Notify me when additional
sites become available check box.
If you want to see the login page each time you launch the Client software, select the Show this tab on startup
check box. If you prefer not to login each time, you can disable this option and configure automatic login from
the Client Settings dialog box.
Logging Out
You can log out of one or all sites at any time.
To... Do this...
Log out of one or select sites lIn the System Explorer, select one or more sites then right-click and
select Log Out.
Log out of all sites 1. In the top-right corner of the Client, select > Log Out.
2. In the confirmation dialog box, click Yes.
Logging Into and Out of a Site 8

Changing the Administrator Password
After you log in to the ACC system for the first time, it is recommended that you change the default administrator
password.
1. At the top of the application window, click to open the New Task menu. When the menu appears,
click .
2. In the Setup tab, click .
3. In the following dialog box, select the administrator user name and click .
4. Click Change Password....
5. In the following dialog box, enter a new password and then confirm the new password.
6. Click OK.
Tip: If you forget the default administrator password, resetting the password requires restoring the factory
default settings on every server in the site. To avoid this issue, it is highly recommended that you create at least
one other administrator level user as a backup.
Connecting Cameras to the Avigilon Control Center System
After all the cameras in your system have been physically connected to the ACC ES Analytics
Appliancenetwork, you need to connect the cameras to the ACC system so that video can be recorded and
indexed for search.
1. In the site Setup tab, click .
The Connect/Disconnect Cameras... tab is displayed.
2. In the Discovered Cameras area, select one or more devices then click Connect....
Tip: You can also drag the device to a server on the Connected Cameras list.
3. In the Connect Camera dialog box, select the server you want the device to connect to.
NOTE: If you are connecting multiple devices, all the cameras must use the same connection settings.
4. If you are connecting a third-party device, you may choose to connect the device by its native driver. In
the Camera Type: drop down list, select the device's brand name. If there is only one option in the drop
down list, the system only supports one type of driver from the device.
5. If the camera supports a secure connection, the Camera Control: drop down list is displayed. Select one
of the following options:
NOTE: The setting may not be displayed if the camera only supports one of the options.
Changing the Administrator Password 9

lSecure — The system will protect and secure the camera's configuration and login details. This
option is selected by default.
lUnsecure — The camera's configuration and login details will not be secured and may be
accessible to users with unauthorized access.
Cameras with a secure connection are identified with the icon in the Status column.
6. If it is not displayed, click to display the Site View Editor and choose where the device appears in the
System Explorer.
lIn the site directory, drag devices up and down the right pane to set where it is displayed.
lIf your site includes folders, select a location for the device in the left pane. The right pane
updates to show what is stored in that directory.
lIf you are connecting multiple devices at the same time, the selected devices must be assigned to
the same location.
Tip: If the site you want is not listed, you may need to connect the device to a different server. Make sure
the selected server is connected to the site you want.
7. Click OK.
8. If the device is password protected, the Camera Authentication dialog box appears. Enter the device's
username and password, then click OK.
Setting the Recording Schedule
Once all the cameras have been connected, you can set when you want each camera to record video.
By default, all connected cameras are set to record when events are detected by the system. You can skip this
procedure if you prefer to keep the default settings.
Before you can assign a recording schedule, you must create a template. The template allows you to assign the
same schedule to multiple cameras.
Creating a Recording Template
The events that can be selected for the template depend on the licensed features in your system.
1. In the server Setup tab, click . The Recording Schedule dialog box is displayed.
2. Click Add Template below the Templates: list.
3. Enter a name for the New Template.
4. Click the Set Area button, then click or drag the cursor across the Recording Mode: timeline to set the
types of events that the cameras will record throughout the day. Individual rectangles on the Recording
Mode: timeline are colored when they have been selected.
The Recording Mode: options include:
Setting the Recording Schedule 10

lContinuous — record video constantly.
lMotion — only record video when motion is detected.
lPOS Transactions — only record video when a point of sale (POS) transaction is made.
lLicense Plates — only record video when a license plate is detected.
5. To disable recording in parts of the template, click the Clear Area button, then click or drag the cursor
across the timeline to remove the set recording areas.
6. If cameras are not recording in Continuous mode all day, you can set cameras to record reference
images between events in the recording schedule.
lSelect the Record a reference image every: check box, then set the time between each reference
image.
Setting Up a Weekly Recording Schedule
You can set up a weekly recording schedule by applying templates to cameras for each day of the week.
1. In the server Setup tab, click . The Recording Schedule dialog box is displayed.
2. Select a template from the Templates: list.
3. In the Default Week area, click the days of the week this template applies to for each camera.
Figure 1: The Recording Schedule dialog box: Default Week
4. Click OK.
Setting Data Aging
Data aging defines how long recorded video is stored and the quality of the video as it ages over time. In the
ACC system, the recorded image rate is slowly reduced so that recorded video can be viewed over a longer
period of time while still making room for new recordings. You can adjust how long the full image rate video is
kept, so that you have the best quality video when you need it.
The amount of data aging that is available depends on the camera you have connected to your system:
lFor JPEG2000 or JPEG compression cameras, data aging is available at three rates:
lHigh Bandwidth keeps recordings at their original quality.
lHalf Image Rate discards half of the recorded data to make room for new recordings.
lQuarter Image Rate keeps 1/4 of the original recorded data so that you can still see older video.
lFor H.264 cameras that support data aging, data aging is available at two rates:
Setting Up a Weekly Recording Schedule 11

lHigh Bandwidth keeps the original high quality video and the secondary stream of low resolution
video.
lLow Bandwidth only keeps the secondary stream of low resolution video.
NOTE: The data aging can only occur when the secondary stream is enabled.
lFor H.264 cameras that do not support data aging, only the High Bandwidth video is kept.
By default, the system is set to keep recorded video for the maximum amount of time based on the available
storage.
At the bottom of the Recording and Bandwidth dialog is the following statement:
Total record time estimate is based on constant recording
The retention time is determined by the Max. Record Time setting and the amortized data rate. Since the
system can only provide an estimate of the data rate for the full retention period, the actual retention time can
vary from the Max. Record Time setting by up to 30 minutes.
NOTE: The time shown in the Total Record Time column is an estimate only.
1. In the server Setup tab, click .
The Recording and Bandwidth dialog box is displayed.
The Data Aging column shows an estimate of the recording time that is available at each image rate,
given the amount of space on the recording device.
2. In the Data Aging column, move the sliders to adjust the amount of time video is stored at each image
rate.
lTo change the data aging settings for all linked cameras, move the slider for one linked camera
and all linked cameras will be updated.
lTo change the data aging setting for one camera, break the camera's link to other cameras by
clicking the icon to the left of its name, then make your changes.
3. In the Max. Record Time column, manually enter a maximum record time or select one of the options from
the drop down list for each camera.
NOTE: If the time estimated in the Total Record Time column is significantly shorter than what is set in the
Max. Record Time column, the camera's actual recording time will be closer to the Total Record Time
estimate.
4. Click OK.
Adding Users and Groups
If there will be other people using the system, you may want to add them as separate users rather than giving
them access through the default administrator account.
Before you can add individual users, you will need to add permission groups that define what users have access
to. By default, the system has the following groups:
Adding Users and Groups 12

lAdministrators — has access to everything in the system.
lPower Users — has access to most features in the system except for the ability to import and export
settings.
lRestricted Users — has access to live video only and can control audio and digital outputs.
lStandard Users — has access to live and recorded video, but cannot make any Setup changes.
It is highly recommended that the Administrators group includes at least two users. In the event one
administrator user forgets the default administrator password, the second administrator user can be used to
reset the password. If you do not have a second administrator user, you may need to completely reset the
system.
Adding Groups
1. In the site Setup tab, click .
2. In the following dialog box, select the Groups tab and click .
3. In the pop-up dialog box, select an existing group to use as a template for your new group, then click OK.
4. In the Edit Group dialog box, complete the following:
a. Give the new group a name.
b. Select a rank for the group from the Rank: drop down list. To edit or view the entire Corporate
Hierarchy, click .
c. Select the required Group Privileges: and Access Rights: for the group. Clear the check box of any
feature or device that you do not want the group to have access to.
5. Select the Members tab to add users to the group.
If a user is added to the group through the Add/Edit User dialog box, the user is automatically added to
the group's Members list.
a. Click .
b. Select the users that should be part of this new group. Only users that have been added to the site
are displayed.
Tip: Enter the name of a user in the Search... field to locate specific users.
c. Click Add. The users are added to the Members list.
6. Click OK to save the new group.
Adding Users
1. In the site Setup tab, click .
2. In the Users tab, click .
3. When the Add/Edit User dialog box appears, complete the User Information area.
4. If you don’t want this user to be active yet, select the Disable user check box. Disabled users are in the
system but cannot access the site.
Adding Groups 13

5. In the Login Timeout area, select the Enable login timeout check box to set the maximum amount of time
the Avigilon Control Center Client software can be idle before the user is automatically logged out of the
application.
6. In the Password area, complete the following fields:
lPassword: — enter a password for the user.
lConfirm Password: — re-enter the password.
lRequire password change on next login — select this check box if the user must replace the
password after the first login.
lPassword Expiry (Days): — specify the number of days before the password must be changed.
lPassword never expires — select thischeck box if the password never needs to be changed.
7. In the Member Of tab select the check box beside each access group the user belongs to.
The other columns display the permissions that are included in the selected groups.
8. Click OK. The user is added to the site.
Repeat this procedure to add all the users that are required.
Advanced Settings
After you've set up all the required settings in the ACC Client software, the system can start running.
The following list provides some advanced settings you can use to further customize your system. See the
application Help files for details about how to configure each setting.
lAdjust camera settings
lIf camera video looks slightly blurry or unclear, you can adjust the camera's Image and Display
settings.
lIf you want the camera to record at a different image rate, you can adjust the camera's
Compression and Image Rate settings.
lTo reduce the amount of ambient motion detection for a specific camera, you can adjust the
Motion Detection settings.
lTo maintain the privacy of certain areas, you can set Privacy Zones in the camera's field of view so
that private spaces are never recorded.
lCorporate Hierarchy
lIf you are setting up an enterprise system that includes large, physically dispersed sites, you can
use the Corporate Hierarchy feature to define system access at different levels of the
organization.
lAlarms
lUse the Alarms dialog box to create and manage alarms. Once an alarm has been created, you can
monitor alarm events in the Alarms tab and in the ACC Mobile App.
Advanced Settings 14

lSelf-Learning Video Analytics
lIf you have an Avigilon self-learning video analytics device, use the Video Analytics Configuration
dialog box to configure classified object motion detection. Once configured, you can receive
events, trigger alarms, define rules, and record video when specific object motion requires your
attention.
lEmail notifications
lYou can set up an SMTP email server to send you email notifications when system events occur.
lIf you have a Standard Edition licensed system, you can set up detailed rules to send you email
notifications when specific events occur.
lSetup the Gateway
lThe ACC Gateway software allows you to access video from a remote web browser or mobile
device. If the Gateway software is not set up, you cannot access video outside of your local
network.
lInstall the ACC Mobile app on your mobile device so that you can remotely monitor live and
recorded video.
Advanced Settings 15

Advanced Features
Changing the System Language
By default, the recorder's operating system language is English.
1. From the bottom-left corner of the Windows desktop, click .
2. In the Start menu, click .
3. In the following window, click .
4. On the next page, click .
5. In the following window, click the first option in the light blue bar. The option is labeled Add a language.
6. On the next page, scroll down the language list then double-click your preferred language.
NOTE: Only the languages supported by the Avigilon Control Center software are pre-installed. You can
choose to download and install any extra languages supported by Windows.
If there are multiple variants of the language available, you will be asked to double-click your preferred
locale.
The selected language is added to the system language list.
7. In the last column on the right, click the blue link. The link is labeled Options.
8. On the following page, click the first blue link on the page. The link is labeled Make this the primary
language.
NOTE: Do not click the link with this icon at the front, or you may uninstall the language from the
system.
9. You are prompted to log off to apply the language changes. You can choose to log off now or log off
later.
lTo log off immediately, click the left button that is labeled Log off now.
lTo log off later, click the right button that is labeled Log off later.
The next time you log in to Windows, the selected system language is displayed.
You can now decide if you want the operating system to maintain one or multiple languages.
lTo maintain one language, return to the Language window that contains the system language list and
delete English.
lTo maintain multiple languages, return to the Language window and add the other required languages.
You can order the languages by importance by moving them up and down the list.
Advanced Features 16