Avigilon 3 Series User manual

User Guide
Avigilon Video Appliance Series 3 Models:
VMA-AS3X-8P VMA-AS3-8P
VMA-AS3X-16P VMA-AS3-16P
VMA-AS3X-24P VMA-AS3-24P

Important Safety Information
This manual provides installation and operation information and precautions for the use of this device.
Incorrect installation could cause an unexpected fault. Before installing this equipment read this manual
carefully. Please provide this manual to the owner of the equipment for future use.
The Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may constitute a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.
The Caution symbol alerts the user to the presence of hazards that may cause minor or moderate
injury to persons, damage to property or damage to the product itself if proper precautions are not
followed.
WARNING — Failure to observe the following instructions may result in severe injury or death.
lInstallation must be performed by qualified personnel only and must conform to all local codes.
lDo not open or disassemble the device. There are no user serviceable parts.
lThe coin cell battery is not replaceable. Replacement of the battery with an incorrect type is unsafe.
lOnly use the power adapter supplied with your system.
lConnect the power adapter by means of a power cord connected to a socket-outlet with earthing
connection.
CAUTION — Failure to observe the following instructions may result in injury or damage to the
appliance.
lDo not subject cables to excessive stress, heavy loads or pinching.
lDo not operate in dusty areas.
lThis device is for indoor use only.
lDo not expose this product to rain or use near water. If this product accidentally gets wet, unplug it
immediately.
lKeep product surfaces clean and dry. To clean the outside case of the device, gently wipe using a
lightly dampened cloth (only use water, do not use solvents).
lDo not install near any sources of vibration, such as motors.
lDo not install near any heat sources such as radiators or other sources of heat.
lDo not block ventilation openings located on the device enclosure as they are designed to keep the
system cool while running. Install or place this product in an area where there is ample air circulation.
lThe use of EMC-compliant support and auxiliary equipment with this device is required in order to fully
comply with the EMC regulatory standards.
lDo not insert anything into the device ventilation openings.
lUse only accessories recommended by Avigilon.
lKeep these safety instructions.
ii

Regulatory Notices
The unit shall not be serviced while extended on the slide-rails.
Ensure to connect the power cord to a socket-outlet with earthing connection.
Suitable for installation in Information Technology Rooms in accordance with Article 645 of the National
Electrical Code and NFPA 75.
This equipment is not suitable for use in location where children are likely to be present.
For model VMA-AS3-16P, VMA-AS3X-16P, VMA-AS3-24P, VMA-AS3X-24P:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
This Class A digital apparatus complies with Canadian ICES-003 (A)/NMB-3(A).
This is a Class A product. In a domestic environment this product may cause radio interference in which case
the user may be required to take adequate measures.
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or parties
authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
For model VMA-AS3-8P, VMA-AS3X-8P:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Suitable for installation in Information Technology Rooms in accordance with Article 645 of the National
Electrical Code and NFPA 75.
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
iii

and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and receiver.
lConnect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
lConsult the dealer or an experienced radio/TV technician for help.
This Class B digital apparatus complies with Canadian ICES-003 (B)/NMB-3(B).
This equipment satisfies the requirements for use within a residential location.
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or parties
authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
iv

Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:
This symbol means that according to local laws and regulations your product should be disposed of
separately from household waste. When this product reaches its end of life, take it to a collection point
designated by local authorities. Some collection points accept products for free. The separate collection and
recycling of your product at the time of disposal will help conserve natural resources and ensure that it is
recycled in a manner that protects human health and the environment.
v

© 2023,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL
CENTER, and ACC are trademarks of Avigilon Corporation. Free OTPAuthenticator is a trademark of the
developer Red Hat. Other names or logos mentioned herein may be the trademarks of their respective
owners. The absence of the symbols ™ and ® in proximity to each trademark in this document or at all is not a
disclaimer of ownership of the related trademark.
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use of,
or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
20230522
vi

Table of Contents
Introduction 1
Package Contents 2
Before YouStart 3
Overview 4
Front View 4
Rear View 5
Wall Mounting an 8-Port Video Appliance 7
Installing a Video Appliance in a Rack Unit 8
Rack Mounting a 16- or 24-Port Video Appliance 9
Rack Mounting an 8-Port Video Appliance 11
Connecting Cables 13
Logging into Windows 10 for the First Time 14
Video Appliance Network Interface Connections 15
Video Appliance Port Connectors 16
Corporate Network Uplink Port 16
Camera Network Uplink Port and PoE Ports 16
Using the Switch Management WebUI 17
Starting the Switch Management WebUI 17
Changing Passwords for Switch Management WebUI Users 18
Configuring the PoE Budget From the Switch Management WebUI 19
Connecting Devices to the Video Appliance 22
Configuring a ZeroConf Device Network 22
Configuring a Network with an External DHCP Server 23
Connecting to Cameras with Static IP Addresses 23
Configuring the Internal DHCP Server 25
Connecting Additional Video Appliances to a Network 28
Activate the ACC Software and Connect to Avigilon Cloud Services 33
Activate ACC Software and Feature Licenses 33
Connect to Avigilon Cloud Services (Optional) 33
Activating a License 33
Online Activation 34
vii

Offline Activation 34
Reactivating aLicense 35
LED Indicators 37
Front Panel LEDs 37
RJ45 Ethernet LEDs on the Back Panel 37
Connecting to External Devices 39
Adding Local Windows Accounts 41
Restarting the Operating System 42
Resetting the Internal PoE Switch to Factory Defaults 43
Replacing a Hard Drive 44
Enabling the Marvell Storage Utility 44
Checking the Hard Drive Status 44
Replacing a Hard Drive 46
Disabling the Marvell Storage Utility 47
Replacing the Power Supply in the 16- or 24-port Video Appliance 48
Connecting Multiple Video Appliances to the Same Network 49
For More Information 51
Product User Guides 51
viii

Introduction
The Avigilon Video Appliance is the all-in-one solution for network video recording. The video appliance
includes:
lA network switch to connect and power PoE IP cameras.
lBuilt-in server and storage to run the Avigilon Control Center Server and retain recorded video
content.
lVideo ports to display live video and allow users to operate the Avigilon Control Center Client
software directly from the appliance.
lAggregate throughput of 400 Mbps (on the 16- and 24-port models) and 200 Mbps (on the 8-port
model, for simultaneous recording, playback, and live streaming.
This guide describes how to configure the system after the appliance has been powered and is connected to
a keyboard, mouse and monitor.
Introduction 1

Package Contents
Ensure the package contains the following:
lAvigilon Video Appliance
lPower cord
lPower supply and screwdriver to secure it (8-port appliance only)
lWall installation hardware (8-port appliance only)
lRack mounting rails and appliance rack mounting hardware (16- and 24-port appliances)
lDigital input/output terminal block connector
Package Contents 2

Before YouStart
Avigilon recommends the use of an uninterruptible power supply (UPS) system to protect your video
surveillance system hardware. A UPS system is used to protect critical equipment from mains supply
problems, including spikes, voltage dips, fluctuations and complete power failures using a dedicated battery.
It can also be used to power equipment during the time it takes for a standby generator to be started and
synchronized.
Any UPS connection must include configuration to shut down the operating system on the appliance when
battery power is low or there is 15 minutes of power remaining.
It is recommended that cameras not be connected to the appliance until after the appropriate network
configuration has been set up.
Before YouStart 3

Overview
Front View
Figure 1: Front view of VMA-AS3-8P / VMA-AS3X-8P, VMA-AS3-16P / VMA-AS3X-16P, and VMA-AS3-24P / VMA-AS3X-24P (top to bottom)
1. Reset button
Use this button to reset the internal PoE switch, or restart the operating system of the appliance. For
more information, see Resetting the Internal PoE Switch to Factory Defaults on page43 and
Restarting the Operating System on page42.
2. Status LED
Provides information about daily operations. For more information, see LED Indicators on page37.
Overview 4

Rear View
Figure 2: Rear view of VMA-AS3-8P / VMA-AS3X-8P, VMA-AS3-16P / VMA-AS3X-16P, and VMA-AS3-24P / VMA-AS3X-24P (top to bottom)
1. Digital I/O connector
Provides connections to external input/output devices. For more information, see Connecting to
External Devices on page39.
2. HDMI connector
Provides HDMI connections to connect monitors to the appliance.
3. USB connector
Provides USB 3.0 connections to USB devices.
4. Corporate network uplink port connector
Accepts a 1GbE Ethernet connection to connect the appliance to the corporate network so that video
can be accessed from a client over the network. It also allows access to the Switch Management
WebUI of the appliance.
5. Camera network uplink port connector
Accepts a 1GbE Ethernet connection to remote cameras that are connected via a remote PoE switch
Rear View 5

component. Can be used to link to other PoE switches and cameras, and to access the web interface
of any connected camera video.
6. Local camera connector with PoE
Connect cameras to the 10/100 Mbps speed PoE switch component to power the cameras and record
video.
7. Power connector
Accepts power to the appliance.
Rear View 6

Wall Mounting an 8-Port Video Appliance
You can mount the 8-port Video Appliance to a wall. This can be useful if you want to install the appliance in a
location obscured from view, such as a closet or equipment room, or so that it doesn't take up shelf or
counter space. A pair of wall mount brackets with drywall screws and anchors are provided with the
appliance. If you are mounting the appliance in a wooden cabinet, or a brick or concrete wall, you will need to
obtain the appropriate screws.
Tip: Install the wall mount brackets to the appliance and the wall before you permanently power on
the appliance, connect cameras to it, and start recording. If you want to set up your appliance before
mounting it to the wall, we recommend you turn off the power supply to the appliance and
disconnect all cables after set up is complete and before you mount the appliance to the wall.
CAUTION — The device must be mounted as instructed or any issues that arise will not be covered by
the warranty.
To mount the appliance on a wall:
Figure 3: Mounting the 8-port Video Appliance to a wall
1. Attach the wall mount brackets to the lowest threaded holes on the sides of the 8-port Video
Appliance.
2. Position the appliance with the rear panel facing downwards. Ensure that the airflow through the
appliance is not blocked when it is in position.
3. Mark the locations of the screw holes on the wall.
4. Drill holes for the anchors and insert the anchors into the wall. If you are using wood, concrete or
masonry screws, drill holes as appropriate.
5. Attach the appliance to the wall.
Wall Mounting an 8-Port Video Appliance 7

Installing a Video Appliance in a Rack Unit
To install a 16- or 24-port Video Appliance in a standard EIA-31019-inch mounting rack, use the matched pair
of mounting rails, matched pair of mounting ears, and pair of unit rails provided with the appliance. For more
information, see Rack Mounting a 16- or 24-Port Video Appliance on the next page.
To install an 8-port Video Appliance in a standard EIA-310 19-inch mounting rack, you must order the optional
accessory RMS1U-B-AS3-8P, the rack mountable shelf for the 8-port Video Appliance. You will need the pair
of mounting rails and the rack mountable shelf provided with the RMS1U-B-AS3-8P accessory. For more
information, see Rack Mounting an 8-Port Video Appliance on page11.
Important: The rails are designed for rack units with square mounting holes only.
Before you can install the appliance in a rack unit, the side brackets attached to protect the front bezel during
transport must be removed. They are attached using thumbscrews and can be removed without any special
tools. After they are removed:
l16- or 24-port Video Appliance: you can attach the two mounting ears that holds the appliance in place
when sliding it in and out of the rack.
l8-port Video Appliance: you can attach the rack mountable shelf that holds the appliance in place
when sliding it in and out of the rack.
Figure 4: Remove the side brackets that protect the front bezel during transport.
Tip: Save the side brackets to use in case the appliance has to be removed from the rack unit and
transported to another location.
Installing a Video Appliance in a Rack Unit 8

The mounting rails are designed in pairs, with a right and left rail. Each rail is clearly marked to indicate the
side of the rack unit it must be attached to, as well as the top and front edges. The rail length is adjustable
from 641 mm to 910 mm (25.236" - 35.827").
Figure 5: Check each mounting rail to verify on which side of the rack the rail is attached.
Rack Mounting a 16- or 24-Port Video Appliance
Two people are needed to install a 16- or 24-port Video Appliance into a rack unit. These instructions assume
that the installers are working from the front of the rack unit.
Ensure that the location of the appliance in the rack unit does not impede airflow through the appliance.
Rack Mounting a 16- or 24-Port Video Appliance 9

Figure 6: Mounting the 16P/24P Video Appliance into a rack
There is a risk of serious injury and damage to equipment if the Video Appliance falls out of a rack
unit. It is extremely important that the Video Appliance is securely fastened to the mounting rails
provided with the 16-port or 24-port Video Appliance.
Refer to the figure above when mounting into a rack.
1. Attach the mounting ears to the outer side of the appliance at the front using three screws (provided)
for each tab.
2. Attach the unit rails to each side of the appliance using five screws (provided) for each guide.
3. Install the left-hand mounting rail to the left side of the rack, and the right-hand mounting rail to the
right side of the rack. Each rail is attached to the front and back of the rack using two screws (provided)
at each end. Use the upper and lower screw holes, which align with the mounting holes in the rack
unit.
Rack Mounting a 16- or 24-Port Video Appliance 10

4. Lift the appliance and lower the back of the appliance onto the rails, slide it in against the back bracket
of the rails. Slide the unit towards the back of the rack, and ensure the unit rails slide smoothly within
the grooves of the mounting rails.
5. Test that the appliance is securely mounted on the rails. Push the appliance fully into the rack, then
pull it out at least half-way, and then back in. It should slide in as though it was a shelf.
6. Fasten the appliance to the rack by installing one screw (provided) in the front of each mounting ear.
Note: To remove the appliance, remove the front screw from each mounting ear and slide the
unit forward until it is free.
Rack Mounting an 8-Port Video Appliance
Two people are needed to install an 8-port Video Appliance into a rack unit. These instructions assume that
the installers are working from the front of the rack unit. You must order the optional accessory RMS1U-B-
AS3-8P, the rack mountable shelf for the 8-port Video Appliance, in order to mount the 8-port Video
Appliance into a rack unit.
Ensure that the location of the appliance in the rack unit does not impede airflow through the appliance.
Rack Mounting an 8-Port Video Appliance 11

Figure 7: Mounting the 8P Video Appliance into a rack
There is a risk of serious injury and damage to equipment if the Video Appliance falls out of a rack
unit. It is extremely important that the Video Appliance is securely fastened to the rack mount shelf.
Refer to the figure above when mounting into a rack.
1. Lower the 8-port appliance on to the rack mount shelf so that it fits into the open space in the shelf.
2. Fasten the appliance to the shelf at the front and back using the 4 screws provided.
3. Install the left-hand mounting rail to the left side of the rack, and the right-hand mounting rail to the
right side of the rack. Each rail is attached to the front and back of the rack using two screws (provided)
at each end. Use the upper and lower screw holes, which align with the mounting holes in the rack
unit.
4. Lift the shelf with the appliance and lower the back of the shelf onto the rails, slide it in against the
back bracket of the rails. Slide the unit towards the back of the rack, and ensure the unit rails slide
smoothly within the grooves of the mounting rails.
5. Test that the appliance is securely mounted on the rails. Push the appliance fully into the rack, then
pull it out at least half-way, and then back in. It should slide in as though it was a shelf.
6. Fasten the appliance to the rack by installing one screw (provided) in the front of each mounting ear.
Note: To remove the appliance, remove the front screw from each mounting ear and slide the
unit forward until it is free.
Rack Mounting an 8-Port Video Appliance 12