Avigilon Premium NVR5 Series User manual

Installation Guide
Avigilon NVR5 Premium
NVR5-PRM-252TB-S19, NVR5-PRM-288TB-S19,
NVR5-PRM-360TB-S19, NVR5-PRM-432TB-S19

© 2022,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL
CENTER, and ACC are trademarks of Avigilon Corporation. Microsoft and Windows are trademarks of the
Microsoft group of companies. iLO (Integrated Lights-Out) is a trademark of Hewlett Packard Enterprise.
Kensington is a registered trademark of ACCO Brands. Other names or logos mentioned herein may be the
trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to each trademark
in this document or at all is not a disclaimer of ownership of the related trademark.
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use
of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
20220215
2

Table of Contents
Introduction 5
Before YouStart 5
Overview 5
Front View 5
Back View 6
Package Contents 7
Installation 8
Connect Cables 8
Configure iLO Network Security and Secure Boot 8
Install the Sliding Rack Rails and Cable Management Arm 9
Install the Bezel 9
Log into Windows Server for the First Time 10
Activate the ACC Software and Connect to Avigilon Cloud Services 12
Activate ACC Software and Feature Licenses 12
Connect to Avigilon Cloud Services 12
Reactivating aLicense 12
Troubleshooting 13
Network Configuration 13
Monitoring System Health 13
Operating System Recovery By Avigilon Recovery Partition 13
Operating System Recovery By External USB 14
Maintenance 16
Checking System Health 16
ACC Client Site Health 16
Viewing the Server Health Summary 16
Downloading the Active Health System Log 17
Replacing Hard Drives 17
Guidelines 17
Powering Down the Recorder 18
Powering Up the Recorder 19
Replacing a Hard Drive Blank 19
Replacing Front Hard Drives 20
Replacing Center Hard Drives 21
Replacing Rear Hard Drives 23
3

LED Indicators 27
Front View 27
Power Status Indicators 27
UID Status Indicator 27
Health Status Indicators 28
Network Status Indicators 28
Health and Thermal Status Indicators for Hard Drives 28
Hard Drive RAID Status Indicators 29
Rear View 30
Network Status Indicators 30
UID Status Indicator 31
Power Status Indicators 31
For More Information 32
Product User Guides 32
4

Introduction
The Avigilon Network Video Recorder (NVR5 Premium) is preloaded with Avigilon Control Center (ACC)
software and is configured for exceptional performance and reliability. The Network Video Recorder
offered in higher data storage capacities can be easily integrated into any existing Avigilon surveillance
system or act as the base of a new site.
Before YouStart
Avigilon recommends:
lThe use of an uninterruptible power supply (UPS) system to protect your video surveillance system
hardware. A UPS system is used to protect critical equipment from mains supply problems, including
spikes, voltage dips, fluctuations and complete power failures using a dedicated battery. It can also
be used to power equipment during the time it takes for a standby generator to be started and
synchronized.
If possible, the UPS connection should include configuration to shut down the operating system on
the appliance when battery power is low or there is 15 minutes of power remaining.
lCameras should not be connected to the appliance until after the appropriate network configuration
has been set up.
Overview
Front View
Figure 1: Front view of NVR5 Premium 252/288/360/432 TB Recorder with front bezel installed
Figure 2: Front view of NVR5 Premium 252/288/360/432 TB Recorder with front bezel removed
Introduction 5

1. Bezel
Protects against unauthorized physical access to the hard drives.
For more information, see Install the Bezel on page9.
2. HPE iLO label (top view is not shown)
Provides the Hewlett Packard Enterprise iLO (Integrated Lights-Out) serial number and Out-of-Band
Management (OOBM) account credentials for initial login to the iLO web interface.
For more information, see the important note in Installation on page8.
3. Diagnostic indicators
Provides information about system operations.
4. Power and Standby button with LED indicator
Controls the power supply to the recorder. Also places the system in standby.
5. UID button with LED indicator
Displays the Server Health Summary when the recorder cannot be powered up.
For more information, see Viewing the Server Health Summary on page16.
6. USB 3.0 port
Accepts USB connectors to external devices.
7. HPE iLO Service USB 2.0 port
Accepts USB connectors to external devices to download the Active Health System Log.
For more information, see Downloading the Active Health System Log on page17.
Accepts USB-to-Ethernet adapters to connect a laptop, or desktop computer on the same network
as HPE iLO, to access the iLO web interface.
For more information, see Checking System Health on page16.
8. Kensington® security slot
Accepts a Kensington lock.
9. Hot-swappable hard drives
Provides access to hot-swappable hard drives in front, center and rear cages or trays (center and rear
cages or trays are not shown). Some drives may contain an empty hard drive tray.
For more information, see Replacing Hard Drives on page17.
For more information about the above LED indicators, see LED Indicators on page27.
Back View
Back View 6

1. Two (2) 10Gbps SFP+ Ethernet ports
Accepts Ethernet connections to multiple networks and includes LEDindicators of the connections.
2. Video connector
Accepts connections to serial devices.
3. Four (4) 1 Gbps Ethernet ports
Accepts Ethernet connections to multiple networks and includes LEDindicators of the connections.
4. Out-of-Band Management (OOBM) port
Accepts an OOBM RJ-45 connection and includes an LEDindicator of the connection.
5. Keyboard port and mouse port
Accepts connectors to a keyboard and mouse.
6. UID LED indicator
Identifies a recorder deployed in a rack with other equipment.
7. Two (2) Power supply connectors
Accepts a power supply connection.
8. Power supply LED indicators
Displays the status of the power supply.
For more information about the above LED indicators, see LED Indicators on page27.
Package Contents
Ensure the package contains the following:
lAvigilon NVR5 Premium Recorder
liLO Advanced 1-server License 5yr Support1
lRack sliding rail assembly kit
lCable management arm assembly kit
lBezel with a Kensington slot
lKensington lock included in a separate kit
lPower cables
l2 x C13-to-C14 cables
l2 x NEMA cables (NA, EU, UK, AU)
1The 3-year support shown in HPE iLO materials has been extended by Avigilon.
Package Contents 7

Installation
Note: Before you start, obtain the HPE serial number and default user name, DNS name, and
password for the iLO and OOBM account from the HPE iLO label, which is displayed on the top
panel of the front cage.
Important: Avigilon recommends changing the default iLO password (eight characters) after initial
login to protect your recorder from unauthorized remote access. If you reset iLOto the factory
default settings, use the default iLO account credentials to log in after reset.
Connect Cables
Refer to the diagrams in the Overview section for the location of the different connectors. Make the
following connections as required:
1. Connect a KVM switch or separate keyboard, mouse and monitor to the recorder.
lThe keyboard and mouse can be connected to any USB port on the recorder.
lThe monitor can be connected to any video connector at the front or back of the recorder.
2. Connect the recorder to your network by plugging an Ethernet cable into one of the Ethernet ports.
3. For out-of-band management access and functionality, connect Ethernet cable to the OOBM
connector.
4. Connect a power cable to each power supply at the back of the recorder.
Configure iLO Network Security and Secure Boot
Note: The iLO network and access settings, and the Secure Boot setting in the UEFIBIOS, must be
configured before you use the recorder.
To configure secure boot, do the following:
1. Press the power and standby button at the front of the recorder. When powering on the
recorder, press the F9 key to display System Utilities.
2. Select System Configuration >BIOS/Platform Configuration (RBSU) >Server Security >Secure
Installation 8

Boot Settings >Secure Boot Enforcement and press Enter.
3. Select Enabled and press Enter.
To configure the iLO web interface, do the following:
1. Select Security >Access Settings.
2. Click the pencil icon for each section and edit the settings:
lAccount Service >Password Complexity to enabled
lNetwork >IPMI/DCMI Over LAN to disabled
lNetwork > SNMPv1 protocol in SNMP to disabled
liLO >Require Login for iLO RBSU to enabled
3. Leave the other default settings. You can use iLO's Security Dashboard to view the states of the
security settings. For more information, see the Hewlett Packard HPE Gen10 Security Reference
Guide (link).
Install the Sliding Rack Rails and Cable Management Arm
If the recorder will be mounted in a server rack, install the Sliding Rack Rails and the Cable Management Arm
(CMA) provided in the recorder package. Follow the procedures outlined in the Rack Installation Instructions
and the CMA Installation Instructions provided in the assembly kits.
Note: When rack-mounting the recorder, ensure no interference occurs from the sliding arms of
adjacent equipment in the rack. Every sliding rack rail on the server rack must be aligned before
you insert the recorder into the rail for a smooth installation. For more information, refer to the
dimensions in your server rack design documentation.
Install the Bezel
The bezel can be installed on the front of the recorder to help protect the hard drives against unauthorized
access.
Install the Sliding Rack Rails and Cable Management Arm 9

1. Align and insert the right end of the bezel until it clicks into place.
2. Push the left end of the bezel into the front of the unit until it clicks into place.
3. Adjust the Kensington cable and insert the T-bar into the security slot on the bezel.
4. Use the provided key or turn the keyless four-wheel combination to lock the bezel.
Log into Windows Server for the First Time
Windows Server 2019
After the recorder powers up, you will need to configure the Windows operating system for the first time.
Log into Windows Server for the First Time 10

1. On the first screen, scroll through the list and select your preferred language.
Figure 3: The language selection screen during initial Windows software set up. (Used with permission from Microsoft.)
2. Select the country/region, preferred app language and keyboard layout, and then click Next.
NOTE: If a language other than English is selected, the server will restart. This is normal Windows
behavior. Proceed with step 3 once the server has finished restarting.
3. Select the Desktop Experience version of the operating system and click Next.
4. The End User License agreements are displayed. Review the terms and click Accept.
5. On the Customize settings screen, set a password for the local administrator account.
The password should:
lHave a minimum length of 7 characters.
lMeet complexity requirements. See https://technet.microsoft.com/en-
ca/library/cc956977.aspx for details.
You cannot reuse your last 24 passwords.
The password will expire in 42 days.
6. Press Ctrl+Alt+Delete to unlock and type in the credentials created in the previous step.
7. Once logged in, the recorder will go through initial system setup, and ask to select the version of
AvigilonControl Center to use:
lUse ACC 7.x.x (recommended). Select this option to use the latest version of the ACC
software.
lDowngrade to ACC 6.x.x. Select this option to downgrade your NVR to version 6.x.x. This
older version of the ACC software would not support newer features such as facial recognition
and the Focus of Attention interface.
8. The Setup dialog will start configuring the system storage. This process may take up to 5- 10 minutes
depending upon the size of the storage volume.
9. Once the setup procedure is complete, the system will restart.
Proceed to activate the license for the AvigilonControl Center software on your Network Video Recorder.
Log into Windows Server for the First Time 11

Activate the ACC Software and Connect to Avigilon Cloud
Services
After you have deployed your NVR5 Premium recorder, activate your ACC software and feature licenses
and connect to Avigilon Cloud Services.
Activate ACC Software and Feature Licenses
You can activate, deactivate, and reactivate product or feature licenses. Licenses are called Product Keys in
the ACC system, and Activation IDs in the licensing portal.
Important: When a new server is added to or removed from a multi-server site, the existing site
licenses become inactive and must be reactivated to confirm system changes. See Reactivating
aLicense below.
lInitial ACC™ System Setup and Workflow Guide
lACC 7 Help Center
Printable versions of these guides are available on the Avigilon website: avigilon.com/support/software/.
Once your license is activated, you can immediately use the new licensed features.
Connect to Avigilon Cloud Services
After activating your ACC software, you can connect your ACC site to the cloud, which may require a
subscription, and take advantage of the capabilities and features that provide centralized access across
distributed systems.
To connect your site to Avigilon Cloud Services, see help.avigilon.com/cloud.
For information about the cloud services, see Avigilon Cloud Services Support.
You can start to back up the system settings for your new site in the ACC Client software after it is
configured. These settings include the ACC password, and the settings for the camera connections. For
more information on backing up the site and server configurations, see the Avigilon ACC Client User Guide.
Reactivating aLicense
FOR ENTERPRISE EDITION
When servers are added to or removed from a site, the site licenses become inactive and must be
reactivated to confirm system changes.
If you do not reactivate the affected licenses, the site will stop normal operations.
Activate the ACC Software and Connect to Avigilon Cloud Services 12

1. In the New Task menu , click Site Setup.
2. Click the site name, then click .
3. Click Reactivate Licenses….
If you have Internet access:
1. Click Reactivate Licenses.
2. Click OK to confirm your changes.
If you do not have Internet access:
1. Select the Manual tab.
2. Click Save File… and choose where you want to save the .key files.
3. Copy the .key files to a computer with internet access:
1. Go to activate.avigilon.com.
2. Click Choose File and select the .key file.
3. Click Upload. A capabilityResponse.bin file should download automatically.
If not, allow the download to occur when you are prompted.
4. Complete the product registration page to receive product updates from Avigilon.
5. Copy the .bin file to a computer running the ACC Client software.
4. In the License Management dialog box, click Apply….
5. Select the .bin file and click Open.
6. Click OK to confirm your changes.
Troubleshooting
Network Configuration
By default, the NVR5 Premium acquires an IP address on the network through DHCP. If you need to set up
the workstation to use a static IP address or any specific network configuration, see the Windows Help and
Support files for more information.
Monitoring System Health
You can monitor the health of the system components in the Site Health in the ACC Client software. See the
Help files provided with the ACC Client software, or the Avigilon ACC Client User Guide available from the
Avigilon website for more information.
Operating System Recovery By Avigilon Recovery Partition
If you need to recover the Windows operating system, the NVR5 Premium includes an onboard Avigilon
recovery partition that is separate from the operating system partition. The advantage of using the Avigilon
recovery partition is that you do not need an internet connection to download the recovery image and you
do not need to create a bootable USB recovery device.
Troubleshooting 13

Important: Your operating system drive will be erased and restored to factory settings. Before you
proceed with operating system recovery, complete any necessary backups of custom ACC
configuration and video recordings. For more information about ACC software backups, see
avigilon.com/recovery.
Note: After operating system recovery, you need to reinstall the previously installed ACC software.
Depending on when your NVR5 Premium was shipped, it is recommended that you connect to the
network when possible to install updates for Windows and ACC Client software after system
recovery is completed.
1. Start operating system recovery in one of the following ways:
lOn your Windows desktop, select and then hold down the Shift key and select Restart.
lOn your locked Windows screen, select and then hold down the Shift key and select
Restart.
lDuring direct boot of the operating system, repeatedly press the down-arrow key and select
the partition.
2. On the Choose an option screen, select Use another operating system.
3. Select the OS Recovery partition.
4. On the Avigilon Recovery window, select Recover.
Allow up to half an hour for the recovery to complete.
5. After system reboot, complete the Windows setup process.
Operating System Recovery By External USB
lMinimum size of the USB recovery device
lCreating an external USB recovery device
lRecovering the operating system from an external USB recovery device
Operating System Recovery By External USB 14

The general steps are:
1. Load the Avigilon Recovery Image onto a USB recovery device.
2. Plug the USBrecovery device into the recorder.
3. Repeatedly press the F12 key while booting the recorder.
4. On the UEFI Boot menu, select the USB recovery device.
Operating System Recovery By External USB 15

Maintenance
Checking System Health
You can check your system health through the ACC Client Site Health and iLO web interface.
For more information, see the Hewlett Packard Enterprise HPE iLO 5 User Guide (link)
ACC Client Site Health
You can check on the health of the system components in the Site Health in the ACC Client software. See
Site Health in the ACC Client User Guide for more information.
Note: ACC Advanced System Health Package notifications for the NVR5 Premium recorder (252TB
- 432TB) requires ACC version 7.14.8 or later, and ACS version 3.28.16 or later.
Viewing the Server Health Summary
You can display the Server Health Summary on an external monitor when the recorder is powered on or off.
Use it for troubleshooting when the recorder does not start up, and view the server IP address and other
health information.
1. If not done, connect a monitor to the recorder.
2. Press the UID button on the front of the recorder to display it.
3. Press the UID button again to close the summary.
Maintenance 16

Downloading the Active Health System Log
Note: Before you start, ensure the iLO Service Port and USB flash drives options are enabled in the
iLO web interface.
The Active Health System Log collects server information, processor model, storage capacity, memory
capacity, speed, firmware and driver details for troubleshooting.
To download the log to a USB device, complete the following steps:
1. Create a text file named command.txt with the required content for downloading the log.
2. Save the file to the root directory of a supported USBdevice.
For more information, see Overview on page5.
3. Connect the USB device to the iLO service port on the front of the recorder.
The file system is mounted and the command.txt file is read and executed.
The iLO Service Port status changes to Busy, and the UID flashes at a rate of four medium flashes,
then off for one second. For more information, see UID Status Indicator on page27.
If the command is successful, the iLO Service Port status changes to Complete, and the UID flashes at
a rate of one fast flash, then off for three seconds.
The file system is unmounted.
4. Remove the USB device from the iLO service port.
The iLO Service Port status changes to Ready, and the UID stops flashing or flashes to indicate
another state such as Remote Console access or a firmware update in progress. For more
information, see UID Status Indicator on page27.
Replacing Hard Drives
Guidelines
When replacing hard drives, observe the following general guidelines:
lThe system automatically sets all device numbers.
lIf only one drive is used, install the drive in the drive bay with the lowest device number. For example:
lDrives must be the same capacity to provide the greatest storage space efficiency when drives are
grouped together into the same drive array.
Downloading the Active Health System Log 17

WARNING — To reduce the risk of personal injury from hot surfaces, allow the drives and the internal
system components to cool before touching them.
WARNING — To reduce the risk of personal injury or damage to the equipment, adequately stabilize
the rack before extending a component outside the rack. Extend only one component at a time. A
rack may become unstable if more than one component is extended.
CAUTION — Do not operate the system for long periods with the front drive cages extended. When
the front drive cages are extended while the system is powered on, monitor the status of the front
drive temp sensor (08-HD Max) in iLO. If the iLO temp sensor (08-HD Max) reading is reporting an N/A
value, monitor how long the drive cages have been out of the chassis. Before reaching the 110
second mark, slide the drive cages back into the chassis and keep them there for at least 300
seconds before extending them again.
Failure to observe this caution will result in improper airflow and insufficient cooling that can lead to
thermal damage.
CAUTION — Do not operate the server with any of the front or rear drive cage bays empty. To
maintain proper airflow and sufficient cooling, all drive bays in the front and rear cage must have a
drive or a drive blank.
CAUTION — Do not operate the server with any of the rear drive bays empty. To maintain proper
airflow and sufficient cooling in the rear drive cage, all drive bays in this cage must have a drive or a
drive blank. Installing at least one drive in the rear drive cage is recommended before operating the
server.
Powering Down the Recorder
Note: Before powering down the recorder for any upgrade, recovery or maintenance, back up
critical recorder data and programs. For more information, see the Windows™ Upgrade and
Recovery Guide for Avigilon Systems (link).
Important: When the recorder is in standby mode, auxiliary power is still being provided to the
system.
WARNING — To reduce the risk of personal injury, electric shock or damage to the equipment,
disconnect the power cord to remove power from the server. Pressing the power and standby
button does not shut off system power completely. Portions of the power supply and some internal
circuitry remain active until AC power is removed.
To power down the recorder, do one of the following:
Powering Down the Recorder 18

lPress and release the power and standby button.
This method initiates a controlled shutdown of applications and the OS before the recorder enters
standby mode.
lPress and hold the power and standby button for more than four seconds to force the recorder
to enter standby mode.
This method forces the recorder to enter standby mode without exiting applications and the OS. If an
application stops responding, you can use this method to force a shutdown.
lUse a virtual power button selection through the iLO web interface.
This method initiates a controlled remote shutdown of applications and the OS before the recorder
enters standby mode.
Before proceeding, verify that the recorder is in standby mode by observing that the system power LED is
amber.
Powering Up the Recorder
To power up the recorder, press and release the power and standby button.
Replacing a Hard Drive Blank
The hard drives on the NVR5 Premium recorder are set up in a RAID configuration. This allows information to
be recorded across several hard drives.
If one or two hard drives fail, there is enough information on the other hard drives for the recorder to
continue recording video.
Depending on the recorder model, there may be hard drive blanks at the front of the recorder. You can
replace the blanks with hard drives as required.
Powering Up the Recorder 19

1. Remove the bezel.
a. Unlock the bezel.
b. Push the release button next to the lock.
c. Pull the left end of the bezel then unhook the right end to remove the bezel.
2. Press the release button and slide the blank out of the hard drive slot.
3. Insert the hard drive all the way into the recorder then push the handle against the hard drive to lock it
into place.
Replacing Front Hard Drives
To replace a hard drive stored in the front of the recorder, complete the following steps:
1. Back up all recorder data.
For more information, see the Windows™ Upgrade and Recovery Guide for Avigilon Systems (link).
2. Power down the recorder.
For more information, see Powering Down the Recorder on page18.
3. If installed, remove the bezel.
4. Determine the status of the hard drive LED.
For more information, see Hard Drive RAID Status Indicators on page29.
5. Wait until the Activity LED stops flashing.
6. To open the release lever, press the latch.
Replacing Front Hard Drives 20