AVIRE Memcom+ User manual

1
Memcom+Emergency
Telephone
Installation Guide
Ref No. 453 900 (ML) GB Version 3
System Components
Cable Housing
Terminal Block
Memcom+ Unit
External Microphone

22
TOC – Top Of Car Version 453 211
COP - Car Operating Panel Version 453 200
453/201
1. Using the screws provided, install the Memcom+unit
to the top of the lift car. The rubber feet must not be
removed as this can create feedback.
2. Connect the telephone line, the lift alarm push button
and any required accessories as per the wiring diagrams
shown on Page 3 of this guide.
3. The Memcom+TOC 4m external microphone will need
installing into the COP or to a high position in the car, such
as in a false ceiling or air vent. It may be necessary to test
the optimum microphone location.
4. Always connect the earth rst before applying
90-230VAC
Earthing not required for 24VDC operation. Connect 0VDC
connection rst if 24VDC supply is not turned o.
1. Install the Memcom+Unit to the back of the lift car
operating panel in advance.
2. Connect the telephone line, the lift alarm push button
and any accessories required.
3. Earthing not required for 24VDC operation. Connect
0VDC connection rst if 24VDC supply is not turned o.
Installation

33
Installation Wiring Diagram Wiring into a proprietary system? Whether you are looking to wire into the alarm push button or pictograms in an installed lift, or trying to integrate the Memcom+unit into a Lift Monitoring system, we can help. We
have wiring diagrams available to explain how to wire in the unit, pre-connected wiring looms and a trained technical service team to ensure the installation is clear and simple.
Phone cable colours vary from site to site, please check local wiring diagrams
MPS stations (492 021) connected in parallel
0V 0V 0V
Alarm Light Speak Light Alarm Button
End of Alarm
(Optional) N/O
* not required for 453 200 24V DC only COP 453 211 24V DC only COP
0V
PSTN (GSM Tip)
PSTN (GSM Ring)
MPS
MPS
Siren (Relay)
Siren (Relay)
Alarm Pictogram (+)
Speak Pictogram (+)
Alarm Button
End of Alarm
Common / Technical Input 1
Lift Status (5-24V DC) / Technical Input 1
24V DC
0V DC
Service Counter (+) / Technical Input 2
Service Counter (-) / Technical Input 2
230V AC Live
Door Filtering (5-24V DC)
230V AC Neutral
Earth
Door Filtering
Lift Status
90-230V AC* Input
Service Counter
12-230V AC/DC
24V DC Input
5-24V DC Input
Common Input
12 & 13
Default N/O
+
-
+
Siren External PSU
required

44
External Microphone Connector
External Speaker Connector
Inductive Loop Connector
RS232 Connector
Installation
12VDC Output (permanent)

55
Quick Start Guide
Language Selection
The rst time the Memcom+unit is
powered up, it will automatically
load the language selection. Using
the up and down arrows scroll to the
required language and press #.
Once you have selected the correct
language the Memcom+will load the
Quick Start menu, which is mapped
out to the right.
#
*
Simply follow the quick start guide
on this page to set up the essential
programming of the unit.
If you require details of the full menu
structure available then please refer
to pages 7-14 of this guide.
Quick Start Menu Process Guide
You have now nished the essential programming, If
you are in an option, press * to return to the Quick Start
Menu. Then, to exit programming mode Press * and
select the action required upon exiting from this list.
Scroll up
Scroll Down
Forward / Accept
Back / Cancel
The Avire Hub is our cloud platform
for monitoring Avire emergency
communication systems. Users
can set up and maintain their
own database of lift emergency
telephones and the Avire Hub will
receive emergency and test calls. The
Avire Hub can also remotely program
the telephone units, saving time and
money and reducing the number of
site visits required.
Please contact your local sales oce
for access to the Avire Hub.
www.avire-global.com
Avire Hub
Menu Controls
Step 1 Accessories +Select the accessories you have attached to
the unit by pressing # to select / deselect
each option
Step 2 Alarm No 1
+Using the keypad, enter the rst alarm
telephone number.
+Select the protocol required from the list
which includes Guided, Unguided, Memco,
P100 and Contact ID.
Step 3 Tech. No
+Using the keypad, enter the telephone
number of the software system for Technical
calls.
+Set to 03308088484 & P100 for Avire Hub. If
using Memcom with DCP, set parameter P035
to 03308088484 to enable Background calls
over data.
+Select the protocol required from the list.
+The unit will ask if you want to use the same
number for background calls, press # to
accept and * to reject.
Step 4 Background No.
+If you have accepted to copy the telephone
number from the Tech No, you can skip this
option.
+Set to 03308088484 & P100 for Avire Hub. If
using Memcom with DCP, set parameter P035
to 03308088484 to enable Background calls
over data.
+If not, enter the telephone number required
+Select the protocol required from the list
Step 5 Volume
+If you require a volume dierent to the
default volume, press the up and down
arrows until the desired volume is reached
+Press # to conrm
Step 6 Location
+To record a Location Message, press 2 to
start recording
+Press # to end the recording
+Press 1 to play the message back
Step 7 ID Code
+Only required when using Memco, P100 or
ContactID protocols. Default setting matches
the ID code printed on the unit label - should
only be changed if required to match an
older unit being replaced, or if a company-
specic numbering scheme is used.
Step 8 Network ID
+If you are attaching more than the one
Memcom unit to a single telephone line, you
need to assign each unit a network ID
+The rst unit would have an ID code of 1, the
second unit 2, the third unit 3 and so on.
Note: The quickstart menu also contains Step 9: Time and Step 10: Date
but these can be ignored if using the Memco protocol for background calls
(Memco protocol auto-syncs date and time with call centre).

66
Testing and Operating Mode
The status of the unit is shown on the top row of the idle
screen. If there are no faults, it will display ‘Status OK’.
1. Programming
Press 1 to access the standard programming menu.
Old Programming Mode – to program the Memcom+unit
using the Old Menu (code based) programming options,
simply press * followed by the passcode for the unit and
conrm by pressing # (default- *1234#) from the Idle
screen. A map of this menu is displayed on page 12 of this
document.
4. System Info
Displays the current system information for fault
diagnostics. Use the information shown in this section as
directed by the Avire Service Team if required.
5. Service Count
6. Fault Log
Displays information on all active faults – gives time and
date and fault mode.
Allows the alarm state to be reset. The message “7:End of
Alarm’ will ash on the top row of the idle screen until the
7 key is pressed to reset it.
Installation and essential programming are now complete,
please refer to Full Programming Options section on the
following pages of this guide if further programming is
required.
7. End of Alarm
Displays service count information if active.
2. Call Log
Displays the last 64 call events logged by the unit.
3. Event log
Displays the last 64 events for the unit.
*
Menu Controls
You can use the up and down arrow to navigate through
the options. Enter the option number to enter that option.
Fault Detected
If a fault is detected, then ’6: Fault Log’ will ash on the
top row of the idle screen as below. Press 6 to view the
fault log.
Alarm activated – End of Alarm
If the alarm state is activated i.e. an alarm call has been
placed. The unit will remain in alarm state until the ‘End of
Alarm’ is activated. Press 7 to end the alarm.
Menu Structure
Displays the current system information for fault
diagnostics
Scroll up
Scroll Down
Enter the option number required
Back / Cancel
Recent count is:
00000000
Service Due in:
00000500
Total Count is:
00000000
Overdue by:
00000042
6:Fault Log
1:Programming
7:End of Alarm
1:Programming
6:Fault Log
1:Programming
7:End of Alarm
1:Programming
Status OK
1:Programming
2:Call Log
3:Event log
4:System Info
5:Service Count
Status OK
1:Programming

77
Full Programming Options
Menu Sections
Tel. Numbers
Alarm no.
Up to four alarm telephone numbers can be programmed in the Memcom+
unit.
Using the keypad, enter the rst alarm telephone number.
When using a Hotline, enter the telephone number as 0. This is only required
if the Hotline option has not already been set in System Cong+, otherwise
the menu automatically displays the protocol list without the need to enter
any number.
Select a protocol required from Fig 1 (on the left), scroll to the preferred
protocol and press # to conrm.
Note: When connecting to a PBX/PABX, insert the number required to get
an outside line, followed by a pause (*), followed by the telephone number.
i.e.. 9*01344854000
If further alarm numbers are required, repeat this process for each alarm.
Tech. no.
The Memcom+can place Technical alert calls to signal faults with the system.
A Technical alert is a non-scheduled event e.g. from a Technical Input or low
battery with no main power.
All other diagnostics are checked during a scheduled Background Call (see
below). As standard this number is attempted the number of times indicated
by the 5th digit in Call Attempts (see below Call Attempts) screen before
waiting for the next technical alarm. If using the Avire Hub, set Tech no. to
03308088484 and select the P100 protocol. Use Memco protocol when
connecting via any other type of GSM or a landline.
Background no.
To set up the EN81-28 three day test call (background test call) programme
the required telephone number here. If using the Avire Hub, set Background
no. to 03308088484 and select the P100 protocol. Use Memco protocol
when connecting via any other type of GSM or a landline.
Guided Voice Unit will play a Guidance
Message (see page 10) to the
call centre when answering an
alarm call
Unguided
Voice No message is played when a
alarm call is answered.
NOTE: If ‘Auto Location’ has
been selected in ‘System
Cong+’ then the location
message WILL automatically
play at the start of the call.
Memco Protocol required if receiving
background test calls with the
Avire Hub or ETR.
P100 Protocol required if receiving
background test calls in the
Avire Hub. Can also be used
with other P100 compatible
software.
Contact ID Protocol required if receiving
background test calls with
‘Contact ID’ receiver software
Tel. Numbers >
Alarm no. 1
Alarm no. 2
Alarm no. 3
Alarm no. 4
Tech.no.
Background no.
Call attempts
Quickstart >
Accessories >
Alarm no.1
Tech.no.
Background no.
Volume
Location
ID Code
Network ID
Time
Date
Menu Sections
Quick Start
The quick start menu consists of 8 menu options required for quick setup.
Please refer to the previous page in this guide for more information.
Fig. 1
Call Attempts
The number of attempts the Memcom+ will make to contact each telephone
number (maximum is 9 attempts per number). The default is ‘999999’; each
digit identies one of the six programmed telephone numbers.

88
Full Programming Options
Accesories
Audio Setup >
Phone Line >
Menu Sections
Accessories
The Accessories section is divided into Audio Setup and Phone Line
sub-sections:
Audio Setup >
Multi-dial Sets the unit to call each of the programmed alarm numbers one after the other.
EN81-28 Mode Prevents the unit from accepting incoming calls when not in an alarm state and
requires a passcode to enter remote programming.
Consec. dial Changes the dialling sequence; all call attempts to the rst number are completed
before unit attempts to call the second number and so on.
Ext. mic. record Only use if directed by Avire Technical Support
Alt. dial tone Allows system to work with an intermittent dial tone.
TOC int. mic. This option activates the internal mic on the Memcom+unit during alarm calls form
the unit or during MPS calls. Required if the External Mic does not clearly pick up
speech from the TOC position.
Verbal c/down Units gives a verbal countdown until the emergency call is placed.
N/C alarm push Select option if connecting to a N/C alarm push contact
Service as alm Select option if connecting to an alarm push with voltage to connections 16 & 17
Passcode? Requires a passcode to be entered before accessing the ‘System Cong’ menu.
EOA Pictogram Sets the system to keep the alarm pictogram lit whilst the unit is in an alarm state.
Alarm Tone
- use ext.mic.
- Tech IP2
Sets the unit to emit a tone from the internal speaker when the alarm push is
pressed:
Note: these options should be used as directed by Avire
Int mic/spkr Select this option if the Memcom is not connected to any external
microphone or speaker.
External mic Select this option if the Memcom is connected to an external microphone.
COP Accessory Select this option if connecting the Memcom+to an Avire COP accessory
PSTN line Default setting - use for standard phone lines or GSM Gateways (except
for 452 00X)
452 002/003
Hotline
452 000 GSM
System Cong
Settings
ID Code
8 digit device code, will be transmitted at the beginning of calls to numbers
congured with P100 and Memco protocol.
Volume
Press the up and down arrows to adjust the volume and press # to conrm.
Settings >
ID Code
Volume
System Cong >
System Cong+ >
HW Monitoring >
Phone Line >

99
Auto Location xüWhen an operator answers an alarm call, the Memcom+will
automatically play the location message.
NOTE: when programming in the alarm numbers
‘UNGUIDED’ protocol must be selected (see section on Alarm
Numbers for more detail).
Avoid Silence xüDuring an alarm call the Memcom+will not mute its speaker,
unless the operator presses the ‘2’ key on their handset.
Quick Dial xüReduces the dial tone detection test from 7 seconds to 3
seconds – prevents issues with exchanges timing out after 4
seconds.
Quick VAD. xüAllows the Memcom+to detect speech before the rst ring
pulse has been sent down the line.
Dialtone req xüRequires the Memcom+to detect a dial tone before it attempts
to dial out.
Linet. Alert xüIf the phone line to the Memcom+is cut, the unit will play an
audible warning message. The message will repeat every 3
minutes unit the phone line is restored.
Hotline xüTells the Memcom it is connected to a hotline, allowing any
other of the call protocols to then be selected for use on that
line.
Menu Sections
System Cong+
Hardware (HW) Monitoring
Hardware monitoring sets which system elements are checked when
the unit completes its self-check and places a test call. Default
settings are shown below:
Full Programming Options
Power Supply ü
Battery ü
Phone Line ü
GSM low sig. û
GSM no sig. û
Spkr/mic. ü
GSM Status û

1010
Full Programming Options
Menu Sections
Lift Monitor
The lift monitor section allows you to detect faults from third party lift
monitoring devices connected to the technical inputs on the Memcom+unit.
When a fault is detected the Memcom+ will dial out and place a technical alert.
The Lift Monitor section is divided into Tech Inputs and Service Count:. There
are two options for technical inputs:
IP1 only – This is the default option which disables the second input. If a
third party device is connected to the Memcom+unit (connections 11 and 12),
the unit will dial out immediately when a fault is indicated by the third party
device.
IP1 + IP2 (Serv.) – Selecting this option allows customers to use the service
counter (connections 16 and 17) input as a second technical input.
Service Count
Memcom+can be connected to the lift controller (connections 16 and 17) to
track the number of operations the lift performs.
The Memcom+can then be programmed to place a Technical Alert after a set
number of operations (intervals). The Technical Alert will be placed with the
event message “Technical Alarm – Lift in service too long”. This can then be
used to determine when a lift may need to be serviced.
Lift Monitor >
Tech Inputs >
Service Count >
Tech Inputs IP1 only xü
IP1 + IP2 (Serv.) xü
Interval Set the number of operations you want the lift to perform before a Technical Alert is
placed by the Memcom+
Live Count This shows a live count of the operations that the lift has performed since the
controller was connected to the Memcom+.