Axis Q1615-LE Mk III User manual

AXISQ1615-LEMkIIINetworkCamera
UserManual

AXISQ1615-LEMkIIINetworkCamera
TableofContents
Getstarted................................................3
Installation....................................................3
Findthedeviceonthenetwork....................................3
Openthedevice'swebpage.......................................3
Webpageoverview..............................................4
Congureyourdevice........................................5
Imagequality...................................................5
an,tilt,andzoom(TZ)..........................................10
rivacymasks..................................................10
Overlays.......................................................11
Streamingandstorage...........................................12
Events........................................................15
Applications....................................................16
Troubleshooting............................................18
Resettofactorydefaultsettings...................................18
Checkthecurrentrmwareversion.................................18
Upgradethermware............................................18
Technicalissues,clues,andsolutions................................19
erformanceconsiderations.......................................20
Contactsupport.................................................20
Specications..............................................22
roductoverview................................................22
LEDindicators..................................................23
SDcardslot....................................................24
Buttons.......................................................25
Connectors....................................................25
PTZdrivers.................................................28
AT..........................................................28
elco.........................................................28
Visca.........................................................30
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AXISQ1615-LEMkIIINetworkCamera
Getstarte
Getstarte
Installation
Towatchthisvideo,gotothewebversionofthisdocument.
help.axis.com/?&piaId=63089&section=installation
Findthedevieonthenetwork
TondAxisdevicesonthenetworkandassignthemIaddressesinWindows®,useAXISIUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandassignIaddresses,gotoHowtoassignanIPaddressandaccessourdevice.
Browsersupport
Youcanusethedevicewiththefollowingbrowsers:
ChromeTMFirefox®EdgeTMSafari®
Windows®recommendedrecommended
macOS®recommendedrecommended
Linux®recommendedrecommended
Otheroperatingsystems*
*TouseAXISOSwebinterfacewithiOS15oriPadOS15,gotoSettings Settings
Settings> > >Safari Safari Safari> > >Advanced Advanced Advanced> > >Experimental Experimental ExperimentalFeatures Features Featuresanddisable
NSURLSessionWebsocket.
Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoAXISOSPortal.
Openthedevie'swebpage
1.OpenabrowserandentertheIaddressorhostnameoftheAxisdevice.
IfyoudonotknowtheIaddress,useAXISIUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta
newpasswordfortherootaccountonpage3.
Setanewpasswordfortherootaount
Thedefaultadministratorusernameisroot.There’snodefaultpasswordfortherootaccount.Yousetapasswordtherst
timeyoulogintothedevice.
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage4.
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AXISQ1615-LEMkIIINetworkCamera
Getstarte
2.Retypethepasswordtoconrmthespelling.
3.ClickAdduser.
Important
Ifyoulosethepasswordfortherootaccount,gotoResettofactordefaultsettingsonpage18andfollowtheinstructions.
Seurepasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
Webpageoverview
Thisvideogivesyouanoverviewofthedeviceinterface.
Towatchthisvideo,gotothewebversionofthisdocument.
help.axis.com/?&piaId=63089&section=webpage-overview
Axisdevicewebinterface
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AXISQ1615-LEMkIIINetworkCamera
Configureyourevice
Configureyourevice
Imagequality
Capturemodes
Acapturemodeisapresetcongurationthatdeneshowthecameracapturesimages.Thecapturemodesettingcanaffectthe
camera’seldofviewandaspectratio.Theshutterspeedcanalsobeaffected,whichinturnaffectsthelightsensitivity.
Thelowerresolutioncapturemodemightbesampledfromtheoriginalresolution,oritmightbecroppedoutfromtheoriginal,in
whichcasetheeldofviewcouldalsobeaffected.
Theimageshowshowtheeldofviewandaspectratiocanchangebetweentwodifferentcapturemodes.
Whatcapturemodetochoosedependsontherequirementsfortheframerateandresolutionofthespecicsurveillancesetup.For
specicationsaboutavailablecapturemodes,seetheproduct’sdatasheetataxis.com.
Replaethelens
1.Stopallrecordingsanddisconnectpowerfromtheproduct.
2.Disconnectthelenscableandremovethestandardlens.
3.Attachthenewlensandconnectthelenscable.
4.Reconnectthepower.
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AXISQ1615-LEMkIIINetworkCamera
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5.Logintotheproduct’swebpage,gototheImagetabandthenselecttheP-Irislensyouhaveinstalled.
Note
IfyouuseaDCirislens,selectGenericDCIris.
6.Forthechangestotakeeffect,youneedtorestartthedevice.GotoSystemMaintenanceandclickRestart.
7.Adjustthezoomandfocus.
Seletexposuremode
Toimproveimagequalityforspecicsurveillancescenes,useexposuremodes.Exposuremodesletsyoucontrolaperture,shutter
speed,andgain.GotoVideoImageExposureandselectbetweenthefollowingexposuremodes:
•Formostusecases,selectAutomaticexposure.
•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlicker-free.
Selectthesamefrequencyasthepowerlinefrequency.
•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectFlicker-reduced.
Selectthesamefrequencyasthepowerlinefrequency.
•Tolockthecurrentexposuresettings,selectHoldcurrent.
Reduenoiseinlow-lightonditions
Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:
•Adjustthetrade-offbetweennoiseandmotionblur.GotoVideoImageExposureandmovetheBlur-noisetrade-off
slidertowardLownoise.
•Settheexposuremodetoautomatic.
Note
Ahighmaxshuttervaluecanresultinmotionblur.
•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.
Note
Whenyoureducethemaxgain,theimagecanbecomedarker.
•Setthemaxgaintoalowervalue.
•Ifpossible,opentheaperture.
•Reducesharpnessintheimage,underAppearance.
Reduemotionblurinlow-lightonditions
Toreducemotionblurinlow-lightconditions,adjustoneormoreofthefollowingsettingsinVideoImageExposure:
•MovetheBlur-noisetrade-offslidertowardLowmotionblur.
Note
Whenyouincreasethegain,imagenoisealsoincreases.
•SetMaxshuttertoashortertime,andMaxgaintoahighervalue.
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AXISQ1615-LEMkIIINetworkCamera
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Note
Whenyouopentheaperture,thedepthofeldgetsshallower.
•MovetheApertureslidertowardOpen.
Ifyoustillhaveproblemswithmotionblur:
•Increasethelightlevelinthescene.
•Mountthecamerasothatobjectsmovetowarditorawayfromitratherthansideways.
Note
Ifyouusealenswithalargeraperture,thedepthofeldgetsshallower.
•Changetoalenswithalargeraperture.
Maximizethedetailsinanimage
Important
Ifyoumaximizethedetailsinanimage,thebitratewillprobablyincreaseandyoumightgetareducedframerate.
•Makesuretoselectthecapturemodethathasthehighestresolution.
•GotoVideoStreamGeneralandsetthecompressionaslowaspossible.
•Belowtheliveviewimage,clickandinVideoformat,selectMJPEG.
•GotoVideoStreamH.264andH.265encodingZipstreamandselectOff.
Handleseneswithstrongbaklight
Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.
ImagewithoutWDR.
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ImagewithWDR.
Note
•WDRcancauseartifactsintheimage.
•WDRmaynotbeavailableforallcapturemodes.
1.GotoVideoImageWidedynamicrange.
2.TurnonWDR.
3.Ifyoustillhaveproblems,gotoExposureandadjusttheExposurezonetocovertheareaofinterest.
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr.
Stabilizeashakyimagewitheletroniimagestabilization(EIS)
ElectronicImageStabilization(EIS)canbeusedinenvironmentswheretheproductismountedinanexposedlocationandsubjectto
vibrations,forexample,windorpassingtrafc.
EISmakestheimagesmoother,steadierandlessblurry.Italsoreducesthelesizeofthecompressedimageandlowersthe
bitrateofthevideostream.
Note
TheimageiscroppedslightlywhenEISisenabled,loweringthemaximumresolution.
1.GotoVideoInstallationImagecorrection.
2.TurnonElectronicimagestabilization(EIS).
Verifythepixelresolution
Toverifythatadenedpartoftheimagecontainsenoughpixelsto,forexample,recognizelicenseplates,youcanusethepixel
counter.
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AXISQ1615-LEMkIIINetworkCamera
Configureyourevice
ABC 123
1.GotoVideoImageandclick.
2.ClickforPixelcounter.
3.Inthecamera’sliveview,adjustthesizeandpositionoftherectanglearoundtheareaofinterest,forexamplewhereyou
expectlicenseplatestoappear.
4.Youcanseethenumberofpixelsforeachoftherectangle’ssides,anddecideifthevaluesareenoughforyourneeds.
Optimizetheimagefortrafsurveillane
Togetthebestpossibleimagefortrafcsurveillance,usetheAXISTrafcWizardincombinationwiththeTrafcoverviewscene
prole.
1.GotoSettingsApps>AXISTrafcWizard.
2.Starttheapplicationifitisnotalreadyrunning.
3.Tosetuptheapplication,clickOpen.
4.Selectunits(metricorimperial).
5.EnterthevaluesforRoaddistance,Cameraheight,VehicledistanceandMaxspeed.
6.Tomakebothdarkandbrightareasoftheimagevisible,turnonWDR.
7.Settheleveloflow-lightgaindependingonthelightconditions.
8.IfexternalIRilluminationisavailable,selecttheSupplementalIRilluminationcheckbox.
9.ClickSave.
10.GotoSystem>Orientation.
11.SelectTrafcoverviewunderSceneprole.
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AXISQ1615-LEMkIIINetworkCamera
Configureyourevice
12.ClickDone.
Viewarea
Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth
andstorageneeds.IfyouenableTZforaviewarea,youcanpan,tiltandzoomwithinit.Byusingviewareasyoucanremoveparts
ofthefullview,forexample,thesky.
Whenyousetupaviewarea,werecommendyoutosetthevideostreamresolutiontothesamesizeasorsmallerthantheviewarea
size.Ifyousetthevideostreamresolutionlargerthantheviewareasizeitimpliesdigitallyscaledupvideoaftersensorcapture,
whichrequiresmorebandwidthwithoutaddingimageinformation.
Pan,tilt,andzoom(PTZ)
Guardtours
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.Oncestarted,aguardtourcontinuestorununtilstopped,evenwhentherearenoclients(webbrowsers)viewingthe
images.
Createaguardtourwithpresetpositions
Aguardtourdisplaysthevideostreamfromdifferentpresetpositionseitherinapredeterminedorrandomorder,andforcongurable
periodsoftime.
1.GotoPTZlegacydeviceinterface.
2.Inthelegacydeviceinterface,gotoPTZGuardtours.
3.Click+.
4.Toedittheguardtour’sproperties,click.
5.Typeanamefortheguardtourandspecifythepauselengthinminutesbetweeneachtour.
6.Ifyouwanttheguardtourtogotothepresetpositionsinarandomorder,turnonShufe.
7.ClickDone.
8.ClickAddtoaddthepresetpositionsthatyouwantinyourguardtour.
9.ClickDonetoexittheguardtoursettings.
10.Toscheduletheguardtour,gotoSystemEvents.
Privaymasks
Aprivacymaskisauser-denedareathatpreventsusersfromviewingapartofthemonitoredarea.Inthevideostream,privacy
masksappearasblocksofsolidcolororblurredimageelements.
You’llseetheprivacymaskonallsnapshots,recordedvideo,andlivestreams.
YoucanusetheVAIX®applicationprogramminginterface(AI)tohidetheprivacymasks.
Important
Ifyouusemultipleprivacymasksitmayaffecttheproduct’sperformance.
Youcancreateseveralprivacymasks.Themaximumnumberofmasksdependsonthecomplexityofallthemaskscombined.The
moreanchorpointsineachmask,thefewermasksyoucancreate.Eachmaskcanhave3to10anchorpoints.
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AXISQ1615-LEMkIIINetworkCamera
Configureyourevice
Hidepartsoftheimagewithprivaymasks
Youcancreateoneorseveralprivacymaskstohidepartsoftheimage.
1.GotoVideoPrivacymasks.
2.Click.
3.Clickthenewmaskandtypeaname.
4.Adjustthesizeandplacementoftheprivacymaskaccordingtoyourneeds.
5.Tochangethecolorforallprivacymasks,expandPrivacymasksandselectacolor.
SeealsoPrivacmasksonpage10
Overlays
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.Youcanaddeithertextoranimage.
Showatextoverlayinthevideostreamwhenthedeviedetetsanobjet
Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsanobject.
MakesurethatAXISObjectAnalyticsisrunning:
1.GotoAppsAXISObjectAnalytics.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addtheoverlaytext:
1.GotoVideoOverlays.
2.UnderOverlays,selectTextandclick.
3.Enter#Dinthetexteld.
4.Choosetextsizeandappearance.
5.Topositionthetextoverlay,clickandselectanoption.
Createarule:
1.GotoSystemEventsandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,underApplication,selectObjectAnalytics.
4.Inthelistofactions,underOverlaytext,selectUseoverlaytext.
5.Selectavideochannel.
6.InText,type“Motiondetected”.
7.Settheduration.
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AXISQ1615-LEMkIIINetworkCamera
Configureyourevice
8.ClickSave.
Streamingandstorage
Videoompressionformats
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
MotionJPEG
Note
ToensuresupportfortheOpusaudiocodec,theMotionJEGstreamisalwayssentoverRT.
MotionJEG,orMJEG,isadigitalvideosequencethatismadeupofaseriesofindividualJEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(AL)framespersecond.
TheMotionJEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.
H.264orMPEG-4Part10/AVC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JEGformatandbyasmuchas50%comparedtoolderMEGformats.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
Reduebandwidthandstorage
Important
Reducingthebandwidthcanresultinlossofdetailsintheimage.
1.GotoVideoStream.
2.Clickintheliveview.
3.SelectVideoformatH.264.
4.GotoVideoStreamGeneralandincreaseCompression.
5.GotoVideoStreamH.264andH.265encodinganddooneormoreofthefollowing:
-SelecttheZipstreamlevelthatyouwanttouse.
-TurnonDynamicFPS.
-TurnonDynamicGOPandsetahighUpperlimitGOlengthvalue.
Bitrateontrol
Bitratecontrolhelpsyoutomanagethebandwidthconsumptionofyourvideostream.
Variablebitrate(VBR)
Variablebitrateallowsthebandwidthconsumptiontovarydependingonthelevelofactivityinthescene.Themoreactivity,
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AXISQ1615-LEMkIIINetworkCamera
Configureyourevice
themorebandwidthyouneed.Withvariablebitrateyouareguaranteedconstantimagequality,butyouneedtomakesure
youhavestoragemargins.
Maximumbitrate(MBR)
Maximumbitrateletsyousetatargetbitratetohandlebitratelimitationsinyoursystem.Youmightseeadeclineinimagequalityor
framerateastheinstantaneousbitrateiskeptbelowthespeciedtargetbitrate.Youcanchoosetoprioritizeeitherimagequality
orframerate.Werecommendthatyoucongurethetargetbitratetoahighervaluethantheexpectedbitrate.Thisgivesyoua
marginincasethereisahighlevelofactivityinthescene.
1Targetbitrate
Averagebitrate(ABR)
Withaveragebitrate,thebitrateisautomaticallyadjustedoveralongerperiodoftime.Thisissoyoucanmeetthespeciedtarget
andprovidethebestvideoqualitybasedonyouravailablestorage.Bitrateishigherinsceneswithalotofactivity,comparedtostatic
scenes.Youaremorelikelytogetbetterimagequalitywheninsceneswithalotofactivityifyouusetheaveragebitrateoption.You
candenethetotalstoragerequiredtostorethevideostreamforaspeciedamountoftime(retentiontime)whenimagequalityis
adjustedtomeetthespeciedtargetbitrate.Specifytheaveragebitratesettingsinoneofthefollowingways:
•Tocalculatetheestimatedstorageneed,setthetargetbitrateandtheretentiontime.
•Tocalculatetheaveragebitrate,basedonavailablestorageandrequiredretentiontime,usethetargetbitratecalculator.
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AXISQ1615-LEMkIIINetworkCamera
Configureyourevice
kbit/s
s
1
2
1Targetbitrate
2Actualaveragebitrate
Youcanalsoturnonmaximumbitrateandspecifyatargetbitratewithintheaveragebitrateoption.
kbit/s
s
1
2
1Targetbitrate
2Actualaveragebitrate
Setupnetworkstorage
Tostorerecordingsonthenetwork,youneedtosetupyournetworkstorage.
1.GotoSystemStorage.
2.ClickAddnetworkstorageunderNetworkstorage.
3.TypetheIaddressofthehostserver.
4.TypethenameofthesharedlocationonthehostserverunderNetworkshare.
5.Typetheusernameandpassword.
6.SelecttheSMBversionorleaveitonAuto.
7.SelectAddshareevenifconnectionfailsifyouexperiencetemporaryconnectionissues,oriftheshareisnotyet
congured.
8.ClickAdd.
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AXISQ1615-LEMkIIINetworkCamera
Configureyourevice
Addaudiotoyourreording
1.GotoVideoStreamAudioandincludeaudio.
2.Ifthedevicehasmorethanoneinputsource,selectthecorrectoneinSource.
3.GotoAudioDevicesettingsandturnonthecorrectinputsource.
4.Ifyoumakeanychangestotheinputsource,clickApplychanges.
5.Editthestreamprolethatisusedfortherecording:
5.1GotoSystemStreamprolesandselectthestreamprole.
5.2SelectIncludeaudioandturniton.
5.3ClickSave.
Events
Setuprulesforevents
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhilethedeviceisrecording.
Tolearnmore,checkoutourguideGetstartedwithrulesforevents.
Triggeranation
1.GotoSystemEventsandaddarule.Theruledeneswhenthedevicewillperformcertainactions.Youcanset
uprulesasscheduled,recurring,ormanuallytriggered.
2.EnteraName.
3.SelecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe
conditionsmustbemettotriggertheaction.
4.SelectwhichActionthedeviceshouldperformwhentheconditionsaremet.
Note
Ifyoumakechangestoanactiverule,therulemustbeturnedonagainforthechangestotakeeffect.
Note
Ifyouchangethedenitionofastreamprolethatisusedinarule,thenyouneedtorestartalltherulesthatusethat
streamprole.
Triggeranalarmifsomeoneopensthehousing
Thisexampleexplainshowtotriggeranalarmifsomeoneopensthehousing.
Addarecipient:
1.GotoSystemEventsRecipientsandclickAddrecipient.
2.Typeanamefortherecipient.
3.SelectEmail.
4.Typeanemailaddresstosendtheemailto.
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AXISQ1615-LEMkIIINetworkCamera
Configureyourevice
5.Thecameradoesn’thaveit’sownemailserver,soitwillneedtologintoanotheremailservertobeabletosendmails.Fill
intherestoftheinformationaccordingtoyouremailprovider.
6.Tosendatestemail,clickTest.
7.ClickSave.
Createarule:
8.GotoSystemEventsRulesandaddarule.
9.Typeanamefortherule.
10.Inthelistofconditions,selectCasingopen.
11.Inthelistofactions,selectSendnoticationtoemail.
12.Selectarecipientfromthelist.
13.Typeasubjectandamessagefortheemail.
14.ClickSave.
Reordvideowhentheameradetetsanobjet
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsanobjectandto
stoponeminuteafter.
MakesurethatAXISObjectAnalyticsisrunning:
1.GotoAppsAXISObjectAnalytics.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Createarule:
1.GotoSystemEventsandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,underApplication,selectObjectAnalytics.
4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.
5.Inthelistofstorageoptions,selectSD_DISK.
6.Selectacameraandastreamprole.
7.Settheprebuffertimeto5seconds.
8.Setthepostbuffertimeto1minute.
9.ClickSave.
Appliations
AXISCameraApplicationlatform(ACA)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications.
TondtheusermanualsforAxisapplications,gotohelp.axis.com.
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AXISQ1615-LEMkIIINetworkCamera
Configureyourevice
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.
Towatchthisvideo,gotothewebversionofthisdocument.
help.axis.com/?&piaId=63089&section=about-applications
Howtodownloadandinstallanapplication
Towatchthisvideo,gotothewebversionofthisdocument.
help.axis.com/?&piaId=63089&section=about-applications
Howtoactivateanapplicationlicencecodeonadevice
17

AXISQ1615-LEMkIIINetworkCamera
Troubleshooting
Troubleshooting
Resettofatorydefaultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Disconnectpowerfromtheproduct.
2.ressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage22.
3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCserverisavailableonthenetwork,thedefaultIaddressis192.168.0.90.
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIaddress,setthepassword,andaccessthedevice.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support.
Youcanalsoresetparameterstofactorydefaultthroughthedevice’swebpage.GotoMaintenance>Factorydefaultandclick
Default.
Chektheurrentrmwareversion
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Whenyoutroubleshootaproblem,werecommend
youtostartbycheckingthecurrentrmwareversion.Thelatestrmwareversionmightcontainacorrectionthatxesyour
particularproblem.
Tocheckthecurrentrmware:
1.Gotothedeviceinterface>Status.
2.SeethermwareversionunderDeviceinfo.
Upgradethermware
Important
reconguredandcustomizedsettingsaresavedwhenyouupgradethermware(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Important
Makesurethedeviceremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradethedevicewiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeyouupgradethe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.
1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.
2.Logintothedeviceasanadministrator.
3.GotoMaintenanceFirmwareupgradeandclickUpgrade.
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AXISQ1615-LEMkIIINetworkCamera
Troubleshooting
Whentheupgradehasnished,theproductrestartsautomatically.
YoucanuseAXISDeviceManagertoupgrademultipledevicesatthesametime.Findoutmoreat
axis.com/products/axis-device-manager.
Tehnialissues,lues,andsolutions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.
roblemsafterrmware
upgrade
Ifyouexperienceproblemsafterarmwareupgrade,rollbacktothepreviouslyinstalledversion
fromtheMaintenancepage.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIaddressintendedforthedeviceandtheIaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIaddress.Contactyournetwork
administratortoobtainanIaddress.
TheIaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
ossibleIaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIaddressintheAxisdeviceisusedbeforetheDHCserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.
Thedevicecan’tbeaccessedfromabrowser
Can’tloginWhenHTTSisenabled,ensurethatthecorrectprotocol(HTTorHTTS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactordefaultsettingsonpage18.
TheIaddresshasbeen
changedbyDHC
IaddressesobtainedfromaDHCserveraredynamicandmaychange.IftheIaddresshasbeen
changed,useAXISIUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).
Ifrequired,astaticIaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.
Certicateerrorwhenusing
IEEE802.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemustbe
synchronizedwithanNTserver.GotoSystemDateandtime.
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternally,werecommendyoutouseoneofthefollowingapplicationsforWindows®:
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,gotoaxis.com/vms.
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AXISQ1615-LEMkIIINetworkCamera
Troubleshooting
Problemswithstreaming
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,orifyouneedtoconguretheroutersettingsbetween
theclientandthedevice.YoumightneedtoincreasetheTTL(TimeToLive)value.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallthatpreventsviewing.
oorrenderingofH.264
images
Ensurethatyourgraphicscardusesthelatestdriver.Youcanusuallydownloadthelatestdrivers
fromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJEG
Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
•SeePerformanceconsiderationsonpage20.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
•Lowertheimageresolution.
•Logintothedevice’swebpageandsetacapturemodethatprioritizesframerate.If
youchangethecapturemodetoprioritizeframerateitmightlowerthemaximum
resolution,dependingonthedeviceusedandcapturemodesavailable.
•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)
oftheAxisdevice.
Performaneonsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
•RotatingtheimageintheGUIwillincreasetheproduct'sCUload.
•AccessbylargenumbersofMotionJEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
•AccessingMotionJEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•Heavyusageofeventsettingsaffectstheproduct’sCUloadwhichinturnaffectstheframerate.
•UsingHTTSmayreduceframerate,inparticularifstreamingMotionJEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
•RunningmultipleAXISCameraApplicationlatform(ACA)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.
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