Axtel AX-300G User manual

Axtel IP Phones
AX-300G User Manual
Version
2.0.4.6.17
2019

Notices Information
Notices Information
Copyright
Copyright © 2018 - 2019Axtel Poland. All rights reserved.
Axtel Poland owns all the rights to modify and copy this document at any time. And all the
illustrations and text in this document are copyright protected. Therefore, no parts of this
document may be used or reproduced, transmitted by the third parties for any purposes
without the express written permission of Axtel Poland.
When this document is made available on www.axtelphones.com , Axtel Poland gives its
right to download and print copies of this content only for private use as a user manual.
No parts shall have the right to alter, modify or use as commercial means without prior
written permission from Axtel Poland.
Safety Instructions
To use the Phone, please follow the instructions in this user manual.
Use the power adapter supplied with your phone. Other power adapters may damage
the phone.
This phone is only for indoor use. And also avoid in high humidity, water and some
other liquids.
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a
result of the presence of hazardous substances in electrical and electronic
equipment, end users of electrical and electronic equipment should
understand the meaning of the crossed-out wheeled bin symbol. Do not
dispose of WEEE as unsorted municipal waste and have to collect such
WEEE separately.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might
1

Notices Information
damage the surface or internal electronics of the phone.
FCC Statement
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may
cause undesired operation.
2. Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.




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Table of Content
Notices Information.........................................................................................................................................................................................1
Copyright.................................................................................................................................................................................................1
Safety Instructions...................................................................................................................................................................................1
WEEE Warning.......................................................................................................................................................................................1
Cleaning..................................................................................................................................................................................................1
FCC Statement........................................................................................................................................................................................2
Getting Started...............................................................................................................................................................................................6
Packing List.............................................................................................................................................................................................6
Phone Installation....................................................................................................................................................................................7
1. Attach the Foot stand...................................................................................................................................................................7
2. Connect the Handset and optional Headset................................................................................................................................7
3. Connect the Network and Power.................................................................................................................................................8
Initialization..............................................................................................................................................................................................8
Status ......................................................................................................................................................................................................8
Registration ...........................................................................................................................................................................................10
Idle Screen.............................................................................................................................................................................................12
Getting Familiar with Your Phone................................................................................................................................................................12
Hardware Components Preview ..........................................................................................................................................................12
Icon Preview..........................................................................................................................................................................................14
LED Instruction......................................................................................................................................................................................15
Power Indicator LED.......................................................................................................................................................................15
Line LED:(Line Key set as Line) ....................................................................................................................................................15
BLF or BLF List Key LED:(Line Key set as BLF)............................................................................................................................16
Shared Line Key LED.....................................................................................................................................................................16
Other Key Led ................................................................................................................................................................................16
User Interface.......................................................................................................................................................................................16
Line Key Function Overview ................................................................................................................................................................17
Basic Features Configuration.......................................................................................................................................................................18
General Settings...................................................................................................................................................................................19
Web Login .....................................................................................................................................................................................19
Administrator Password ................................................................................................................................................................19
Language.......................................................................................................................................................................................20
Screen Saver.................................................................................................................................................................................20
Gray Level......................................................................................................................................................................................21
Time and Date ...............................................................................................................................................................................21
LED Status Setting ........................................................................................................................................................................24
Key as Send...................................................................................................................................................................................25
Network Setting.....................................................................................................................................................................................25
IPv4 ...............................................................................................................................................................................................25
IPv6 ...............................................................................................................................................................................................26
IPv4&IPv6 .....................................................................................................................................................................................28
PC Port..........................................................................................................................................................................................28
Contact Settings....................................................................................................................................................................................29
Local Directory ..............................................................................................................................................................................29
Remote Phonebook ......................................................................................................................................................................31
LDAP Phonebook .........................................................................................................................................................................31
Search Contact .............................................................................................................................................................................33
Call History Settings..............................................................................................................................................................................33
Call History ....................................................................................................................................................................................33
Audio settings........................................................................................................................................................................................35
Ring Tone......................................................................................................................................................................................35
Volume...........................................................................................................................................................................................36
Voice Mail Tone ............................................................................................................................................................................37
Play Hold Tone .............................................................................................................................................................................37
Play Hold Tone Delay ...................................................................................................................................................................37
System Settings....................................................................................................................................................................................37
Dial Plan.........................................................................................................................................................................................37
Dial-Now Timeout .........................................................................................................................................................................38
No Key Entry Timeout ...................................................................................................................................................................38
Emergency Call..............................................................................................................................................................................38
Label Scroll....................................................................................................................................................................................39
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Table of Content

Show Missed Calls......................................................................................................................................................................39
Auto Logout Time........................................................................................................................................................................39
Reboot in Talking........................................................................................................................................................................39
Detect IP Conflict.........................................................................................................................................................................40
Redial Mode................................................................................................................................................................................40
Keypad Lock................................................................................................................................................................................40
Suppress DTMF Display ............................................................................................................................................................40
Suppress DTMF Display Delay ..................................................................................................................................................41
Check-Syn With Authenticate......................................................................................................................................................41
Other features settings.................................................................................................................................................................................41
Action URL ...........................................................................................................................................................................................41
Softkey Layout .....................................................................................................................................................................................42
Programmable Key...............................................................................................................................................................................43
Basic Call Features......................................................................................................................................................................................44
Place a Call ..........................................................................................................................................................................................44
End a Call..............................................................................................................................................................................................45
Receive a Call.......................................................................................................................................................................................45
Incoming Call Show Mode....................................................................................................................................................................45
Auto Answer..........................................................................................................................................................................................46
Call Hold................................................................................................................................................................................................46
Call Transfer..........................................................................................................................................................................................46
Call Conference....................................................................................................................................................................................48
Call Forward..........................................................................................................................................................................................49
Call Return............................................................................................................................................................................................50
Call Back...............................................................................................................................................................................................51
Call Waiting Tone..................................................................................................................................................................................51
Hide Caller ID........................................................................................................................................................................................52
Reject Anonymous................................................................................................................................................................................52
Call Mute...............................................................................................................................................................................................52
DND......................................................................................................................................................................................................52
Hot Line.................................................................................................................................................................................................52
Auto Redial............................................................................................................................................................................................53
Function Keys Features Settings.................................................................................................................................................................53
Line.......................................................................................................................................................................................................53
Speed Dial ...........................................................................................................................................................................................53
BLF.......................................................................................................................................................................................................54
BLF List.................................................................................................................................................................................................55
Voice Message ....................................................................................................................................................................................55
Direct Pickup ........................................................................................................................................................................................56
Group Pickup .......................................................................................................................................................................................57
Call Park ..............................................................................................................................................................................................57
Intercom ...............................................................................................................................................................................................58
Intercom Barge ....................................................................................................................................................................................59
DTMF....................................................................................................................................................................................................59
Prefix.....................................................................................................................................................................................................59
Local Group..........................................................................................................................................................................................60
XML Group ..........................................................................................................................................................................................60
LDAP....................................................................................................................................................................................................61
XML Browser .......................................................................................................................................................................................61
Broadsoft Group...................................................................................................................................................................................62
Conference...........................................................................................................................................................................................62
Forward ................................................................................................................................................................................................62
Transfer................................................................................................................................................................................................63
Hold......................................................................................................................................................................................................63
Group Listening ...................................................................................................................................................................................63
DND......................................................................................................................................................................................................63
Redial....................................................................................................................................................................................................64
SMS......................................................................................................................................................................................................64
Send SMS......................................................................................................................................................................................64
Set SMS Line Key .........................................................................................................................................................................64
Record...................................................................................................................................................................................................65
URL Record..........................................................................................................................................................................................65
Paging...................................................................................................................................................................................................65
Shared Line...........................................................................................................................................................................................66
Public Hold............................................................................................................................................................................................66
Private Hold...........................................................................................................................................................................................67
Hot Desking...........................................................................................................................................................................................67
ACD.......................................................................................................................................................................................................68
Zero Touch............................................................................................................................................................................................68
Multicast Paging....................................................................................................................................................................................69
Sending RTP Stream ....................................................................................................................................................................69
Receiving RTP Stream...................................................................................................................................................................69
Upgrade........................................................................................................................................................................................................70
Factory Reset .......................................................................................................................................................................................70
Pcap Feature ........................................................................................................................................................................................70
System Log ..........................................................................................................................................................................................71
Upgrade ...............................................................................................................................................................................................71
Configuration File..................................................................................................................................................................................72
Troubleshooting............................................................................................................................................................................................73
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Why is the phone LCD screen blank? .................................................................................................................................................73
Why does the phone display "Network Unavailable"?.........................................................................................................................73
Why can't I get a dial tone?.................................................................................................................................................................74
Where to set the tone?......................................................................................................................................................................74
How to download XML Configuration?.................................................................................................................................................75
How to Import Trusted CA certificate?...............................................................................................................................................75
How to Import Server CA certificate?...............................................................................................................................................75
How to use Vlan?.................................................................................................................................................................................75
How to use LLDP?...............................................................................................................................................................................75
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1.
Getting Started
Packing List
The package contains the following parts, please check if all the items are not missed:
The phone device
2.
3.
4.
The footstand
Handset
Headset cord
5.
6.
7.
Power adapter (optional)
Ethernet cable
Quick installation reference
6

2. Connect the Handset and optional Headset
Phone Installation
1. Attach the Foot stand
7

1.
Initialization
After your phone has been powered up, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"
And then show "Initializing "during the initialization.
The IP Phone will upgrade the firmware if there is a new firmware on your server. And the IP Phone will show "Check firmware, please waiting…" after
initialization.
Then IP Phone will show Reboot information:
By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default
gateway, DNS server.
Status
You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information(e.g.,
Model, IP, MAC, Firmware, Hardware), Network(e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS… )Account (e.g., register status of accounts)
To view the phone status via phone interface:
3. Connect the Network and Power
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1.
2.
3.
4.
5.
Press Menu Status Information
Press Menu Status Network
Press Menu Status NetworkIPV4
Press Menu Status NetworkIPV6
Press Menu Status Accounts (AX-300G support four accounts).
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