Axtel AX-300G User manual

Axtel IP Phones
AX-300G User Manual
Version
2.0.4.6.17
2019

Notices Information
Notices Information
Copyright
Copyright © 2018 - 2019Axtel Poland. All rights reserved.
Axtel Poland owns all the rights to modify and copy this document at any time. And all the
illustrations and text in this document are copyright protected. Therefore, no parts of this
document may be used or reproduced, transmitted by the third parties for any purposes
without the express written permission of Axtel Poland.
When this document is made available on www.axtelphones.com , Axtel Poland gives its
right to download and print copies of this content only for private use as a user manual.
No parts shall have the right to alter, modify or use as commercial means without prior
written permission from Axtel Poland.
Safety Instructions
To use the Phone, please follow the instructions in this user manual.
Use the power adapter supplied with your phone. Other power adapters may damage
the phone.
This phone is only for indoor use. And also avoid in high humidity, water and some
other liquids.
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a
result of the presence of hazardous substances in electrical and electronic
equipment, end users of electrical and electronic equipment should
understand the meaning of the crossed-out wheeled bin symbol. Do not
dispose of WEEE as unsorted municipal waste and have to collect such
WEEE separately.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might
1

Notices Information
damage the surface or internal electronics of the phone.
FCC Statement
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may
cause undesired operation.
2. Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.




2

Table of Content
Notices Information.........................................................................................................................................................................................1
Copyright.................................................................................................................................................................................................1
Safety Instructions...................................................................................................................................................................................1
WEEE Warning.......................................................................................................................................................................................1
Cleaning..................................................................................................................................................................................................1
FCC Statement........................................................................................................................................................................................2
Getting Started...............................................................................................................................................................................................6
Packing List.............................................................................................................................................................................................6
Phone Installation....................................................................................................................................................................................7
1. Attach the Foot stand...................................................................................................................................................................7
2. Connect the Handset and optional Headset................................................................................................................................7
3. Connect the Network and Power.................................................................................................................................................8
Initialization..............................................................................................................................................................................................8
Status ......................................................................................................................................................................................................8
Registration ...........................................................................................................................................................................................10
Idle Screen.............................................................................................................................................................................................12
Getting Familiar with Your Phone................................................................................................................................................................12
Hardware Components Preview ..........................................................................................................................................................12
Icon Preview..........................................................................................................................................................................................14
LED Instruction......................................................................................................................................................................................15
Power Indicator LED.......................................................................................................................................................................15
Line LED:(Line Key set as Line) ....................................................................................................................................................15
BLF or BLF List Key LED:(Line Key set as BLF)............................................................................................................................16
Shared Line Key LED.....................................................................................................................................................................16
Other Key Led ................................................................................................................................................................................16
User Interface.......................................................................................................................................................................................16
Line Key Function Overview ................................................................................................................................................................17
Basic Features Configuration.......................................................................................................................................................................18
General Settings...................................................................................................................................................................................19
Web Login .....................................................................................................................................................................................19
Administrator Password ................................................................................................................................................................19
Language.......................................................................................................................................................................................20
Screen Saver.................................................................................................................................................................................20
Gray Level......................................................................................................................................................................................21
Time and Date ...............................................................................................................................................................................21
LED Status Setting ........................................................................................................................................................................24
Key as Send...................................................................................................................................................................................25
Network Setting.....................................................................................................................................................................................25
IPv4 ...............................................................................................................................................................................................25
IPv6 ...............................................................................................................................................................................................26
IPv4&IPv6 .....................................................................................................................................................................................28
PC Port..........................................................................................................................................................................................28
Contact Settings....................................................................................................................................................................................29
Local Directory ..............................................................................................................................................................................29
Remote Phonebook ......................................................................................................................................................................31
LDAP Phonebook .........................................................................................................................................................................31
Search Contact .............................................................................................................................................................................33
Call History Settings..............................................................................................................................................................................33
Call History ....................................................................................................................................................................................33
Audio settings........................................................................................................................................................................................35
Ring Tone......................................................................................................................................................................................35
Volume...........................................................................................................................................................................................36
Voice Mail Tone ............................................................................................................................................................................37
Play Hold Tone .............................................................................................................................................................................37
Play Hold Tone Delay ...................................................................................................................................................................37
System Settings....................................................................................................................................................................................37
Dial Plan.........................................................................................................................................................................................37
Dial-Now Timeout .........................................................................................................................................................................38
No Key Entry Timeout ...................................................................................................................................................................38
Emergency Call..............................................................................................................................................................................38
Label Scroll....................................................................................................................................................................................39
3
Table of Content

Show Missed Calls......................................................................................................................................................................39
Auto Logout Time........................................................................................................................................................................39
Reboot in Talking........................................................................................................................................................................39
Detect IP Conflict.........................................................................................................................................................................40
Redial Mode................................................................................................................................................................................40
Keypad Lock................................................................................................................................................................................40
Suppress DTMF Display ............................................................................................................................................................40
Suppress DTMF Display Delay ..................................................................................................................................................41
Check-Syn With Authenticate......................................................................................................................................................41
Other features settings.................................................................................................................................................................................41
Action URL ...........................................................................................................................................................................................41
Softkey Layout .....................................................................................................................................................................................42
Programmable Key...............................................................................................................................................................................43
Basic Call Features......................................................................................................................................................................................44
Place a Call ..........................................................................................................................................................................................44
End a Call..............................................................................................................................................................................................45
Receive a Call.......................................................................................................................................................................................45
Incoming Call Show Mode....................................................................................................................................................................45
Auto Answer..........................................................................................................................................................................................46
Call Hold................................................................................................................................................................................................46
Call Transfer..........................................................................................................................................................................................46
Call Conference....................................................................................................................................................................................48
Call Forward..........................................................................................................................................................................................49
Call Return............................................................................................................................................................................................50
Call Back...............................................................................................................................................................................................51
Call Waiting Tone..................................................................................................................................................................................51
Hide Caller ID........................................................................................................................................................................................52
Reject Anonymous................................................................................................................................................................................52
Call Mute...............................................................................................................................................................................................52
DND......................................................................................................................................................................................................52
Hot Line.................................................................................................................................................................................................52
Auto Redial............................................................................................................................................................................................53
Function Keys Features Settings.................................................................................................................................................................53
Line.......................................................................................................................................................................................................53
Speed Dial ...........................................................................................................................................................................................53
BLF.......................................................................................................................................................................................................54
BLF List.................................................................................................................................................................................................55
Voice Message ....................................................................................................................................................................................55
Direct Pickup ........................................................................................................................................................................................56
Group Pickup .......................................................................................................................................................................................57
Call Park ..............................................................................................................................................................................................57
Intercom ...............................................................................................................................................................................................58
Intercom Barge ....................................................................................................................................................................................59
DTMF....................................................................................................................................................................................................59
Prefix.....................................................................................................................................................................................................59
Local Group..........................................................................................................................................................................................60
XML Group ..........................................................................................................................................................................................60
LDAP....................................................................................................................................................................................................61
XML Browser .......................................................................................................................................................................................61
Broadsoft Group...................................................................................................................................................................................62
Conference...........................................................................................................................................................................................62
Forward ................................................................................................................................................................................................62
Transfer................................................................................................................................................................................................63
Hold......................................................................................................................................................................................................63
Group Listening ...................................................................................................................................................................................63
DND......................................................................................................................................................................................................63
Redial....................................................................................................................................................................................................64
SMS......................................................................................................................................................................................................64
Send SMS......................................................................................................................................................................................64
Set SMS Line Key .........................................................................................................................................................................64
Record...................................................................................................................................................................................................65
URL Record..........................................................................................................................................................................................65
Paging...................................................................................................................................................................................................65
Shared Line...........................................................................................................................................................................................66
Public Hold............................................................................................................................................................................................66
Private Hold...........................................................................................................................................................................................67
Hot Desking...........................................................................................................................................................................................67
ACD.......................................................................................................................................................................................................68
Zero Touch............................................................................................................................................................................................68
Multicast Paging....................................................................................................................................................................................69
Sending RTP Stream ....................................................................................................................................................................69
Receiving RTP Stream...................................................................................................................................................................69
Upgrade........................................................................................................................................................................................................70
Factory Reset .......................................................................................................................................................................................70
Pcap Feature ........................................................................................................................................................................................70
System Log ..........................................................................................................................................................................................71
Upgrade ...............................................................................................................................................................................................71
Configuration File..................................................................................................................................................................................72
Troubleshooting............................................................................................................................................................................................73
4

Why is the phone LCD screen blank? .................................................................................................................................................73
Why does the phone display "Network Unavailable"?.........................................................................................................................73
Why can't I get a dial tone?.................................................................................................................................................................74
Where to set the tone?......................................................................................................................................................................74
How to download XML Configuration?.................................................................................................................................................75
How to Import Trusted CA certificate?...............................................................................................................................................75
How to Import Server CA certificate?...............................................................................................................................................75
How to use Vlan?.................................................................................................................................................................................75
How to use LLDP?...............................................................................................................................................................................75
5

1.
Getting Started
Packing List
The package contains the following parts, please check if all the items are not missed:
The phone device
2.
3.
4.
The footstand
Handset
Headset cord
5.
6.
7.
Power adapter (optional)
Ethernet cable
Quick installation reference
6

2. Connect the Handset and optional Headset
Phone Installation
1. Attach the Foot stand
7

1.
Initialization
After your phone has been powered up, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"
And then show "Initializing "during the initialization.
The IP Phone will upgrade the firmware if there is a new firmware on your server. And the IP Phone will show "Check firmware, please waiting…" after
initialization.
Then IP Phone will show Reboot information:
By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default
gateway, DNS server.
Status
You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information(e.g.,
Model, IP, MAC, Firmware, Hardware), Network(e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS… )Account (e.g., register status of accounts)
To view the phone status via phone interface:
3. Connect the Network and Power
8

1.
2.
3.
4.
5.
Press Menu Status Information
Press Menu Status Network
Press Menu Status NetworkIPV4
Press Menu Status NetworkIPV6
Press Menu Status Accounts (AX-300G support four accounts).
9

1.
2.
3.
4.
5.
6.
7.
To view the phone status via Web interface:
1. Login webpage (For How to login, please refer to )Web Login
2. View the information of Version, Account and Network.
Registration
To register via phone interface:
Press Menu Settings Advanced setting (default password: admin) Accounts.
Select the desired account
Select Enable for Account active
Select the desired profile of the account.
Fill the SIP User ID, Authenticate ID
Fill the Password and Name (shown on LCD).
Press Save to save the configuration.
Note:
If there is a port of sip server, you need to press "1" on the keypad, then you will find the ":".
Additional Information:
When the current input method is ABC/abc/2ab,
Pressing "1", you will find ", . ?:;"
Pressing "0", you will find " < >(){}[]"
Pressing “*”, you will find “*/"!@$”.
Pressing "#", you will find "#'%&*|+"
To register via web interface:
10

1.
2.
3.
4.
5.
6.
7.
8.
9.
1.
Login Web interface and Click Profile Basic.
Fill the Primary SIP Server and other profile information.
Select the SIP Transport.
Click to save the configuration.
Click Account Basic.
Select Yes for Account Active.
Select the desired Profile.
Fill the SIP User ID, Authenticate ID, Authenticate Password and other account information.
Click to save the configuration.
Note:
11

1.
2.
3.
All fields with *** must be filled. If changed, it requires a phone restart.
Account Status says the account registered successfully or not.
When change the account information via phone, it will shown Restart note when back to idle page.
Idle Screen
Name Description
1. Date & Time It shows the phone's time & date. For Date& time setting, see Time&Date
2. Notice It shows the phone features status, More see Icon Preview
3. Line Keys This area shows the four line key labels. Line keys are also can be used as other function keys. For more information you can refer
to Line Keys
4. Soft Key This area shows the soft key labels. The default soft key labels are "History", "Directory", "DND" and "Menu". More to see Programma
ble Key
5. Default
Account This shows the current use account. User can use to change the default use account.
Getting Familiar with Your Phone
Hardware Components Preview
12

1.
2.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Item Description
LCD screen To Presentation all information about the date& time, accounts, soft keys, messages, calls and other some information.
Power Indicator LED To indicate the power status
Line keys The phone supported up to 2 accounts
Steady green: idle interface, during a call..
Blink red: a call incoming
Soft keys Labels automatically to identity their context-sensitive features.
Navigation keys
1. OK.
To move up of the selection shown on the screen.Up arrow key:
To move right of the selection shown on the screen.Right arrow key:
To move left of the selection shown on the screen.Left arrow key:
To move down of the selection shown on the screen.Down arrow key:
1. To return to idle screen.
2. To cancel the information or call on the screen.
Mute key
1. To mute the voice during the call (green light).
2. To un-mute the call.
Line Keys To be configured as different function as:
Line
Speed Dial
BLF
BLF List
Voice Mail
Direct Pickup
Group Pickup
Call Park
Intercom
13

10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
36.
37.
38.
39.
40.
41.
DTMF
Prefix
Local Group
XML Group
XML Browser
LDAP
Network Directories
Conference
Forward
Transfer
Hold
DND
Redial
Call Return
SMS
Record
URL Record
Paging
Group Listening
Public Hold
Private Hold
Hot Desking
ACD
Zero Touch
URL
Network Group
Multicast Paging
Group Call Park
CallPark Retrieve
Pull Call
Shared Line
The LED lights status when set as Shared line:
Stay green: Idle
Stay red: Busy
Blinked green: Ring Back
Blinked red: A call incoming
Steady orange: During a call
Blinked orange: Public Hold
Blinked green: Private Hold
Light Drown: Unregistered
Broadsoft Group
Speaker Press this button to place a call in hands-free mode.
Redial
To dial the previous dialed number.
To act as send key.
Volume
To decrease the volume.
To increase the volume.
Alphanumeric keypad To enter the phone numbers, letters and so on.
Headset To indicate that the phone is or not in Headset mode.
Transfer
To transfer a call to a third party.
To enable or disable Forward feature during the idle page.
Message
To indicator the New message, and press to read.
Icon Preview
Icon Description
14

Network
Registered succeed
Unregistered
Speakerphone mode
Handset mode
Headset mode
Mute
Forward
Do Not Disturb
SRTP
Received calls
Dialed Calls
Missed calls
Forward calls
LED Instruction
This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting,
please refer to: LED Status Setting
Power Indicator LED
LED Status Description
Blinked Orange
Ringing or have missed call
Steady Orange
Idle status(Power on)
Off Powered off.
Line LED:(Line Key set as Line)
LED Status Description
Hold
15
Blinked Orange

Steady Orange
Off hook or during a conversation.
Blinked Orange
Ringing.
Off Idle status
BLF or BLF List Key LED:(Line Key set as BLF)
LED Status Description
Steady Orange
Idle status for the monitored line
Steady White
The monitored line is calling or during a call
Blinked Orange
The monitored line is ringing.
Off All other unknown status
Shared Line Key LED:
LED Status Description
off Idle status
Stay Orange
a member of the SCA group in off-hook status
Stay White
Other member of the SCA group's led status when a member of the SCA group in off-hook status
Blinked Orange every 500ms
a member of the SCA group in Private hold status.
Stay White
Other member of the SCA group's led status when a member of the SCA group in Private hold status
Blinked Orange every 500ms
a member of the SCA group in public hold status
Blinked White every 500ms
Other member of the SCA group's led status when a member of the SCA group in public hold status
Blinked Orange every 500ms
a member of the SCA group in progressing status
Stay White
Other member of the SCA group's led status when a member of the SCA group in progressing status
Blinked White every 100ms
Alerting
Stay Orange
a member of the SCA group in active status when there is an incoming call designated for the SCA group
Stay White
Other member of the SCA group's led status when a member of the SCA group in active status
Other Key Led
Key Description
Headset Key
When use in headset mode, the led is steady orange or the LED is off.
Message Key
Blinked orange when there is new messages or the LED is off.
Mute Key
White when the mute the call, or the LED is off.
User Interface
There are two ways to customize specific configurations on your IP phone:
The user interface on the IP phone
The user interface in a web browser on your PC
The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic
configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is
possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only
possible to use the phone or the web user interface.
Phone Interface Overview
Option
Status Information
16

Network
Accounts
Features Call Forward
Function Keys (Line and Line Key
setting)
More Key see Line Key Overview
Key as Send
Hot Line
Anonymous Call
DND
History Setting
DIR All Contacts
Contacts
BlackList
History Local History
Network CallLog
Message Voice Mail View and Set.
Text Message View and Set.
Basic Setting Language
Time & Date
Time & Date Format
DHCP Time
Ring Tone
Headset
Screensaver
User Mode
Gray Level
Font Size
Advanced Setting Accounts
Network
Phone Setting
Auto Provision
Others Factory Function
System Restart
Device Reboot
Pcap Feature
Line Key Function Overview
Line
Speed Dial
BLF
BLF List
17

Voice Mail
Direct Pickup
Group Pickup
Call Park
Intercom
DTMF
Prefix
Local Group
XML Group
XML Browser
LDAP
Network Directories
Conference
Forward
Transfer
Hold
DND
Redial
Call Return
SMS
Record
URL Record
Paging
Group Listening
Public Hold
Private Hold
Hot Desking
ACD
Zero Touch
URL
Network Group
Multicast Paging
Group Call Park
CallPark Retrieve
Pull Call
Shared Line
Broadsoft Group
Basic Features Configuration
This part will mainly introduce the basic configuration as the Time, Language, and Volume…
18

1.
2.
3.
4.
1.
2.
3.
1.
2.
3.
General Settings
Web Login
Get the IP address: Press Menu Status Information
Input the IP Address in the web browser.
Input the user name (default is admin), password (default is admin).
Login successfully.
Note:
The PC and phone should be in the same segment.
When register the accounts in web and the server port is not "5060", then "SIP Server" should be set as "SIP Server's IP address: server
port.", for example, "192.168.0.122: 5090".
Administrator Password
The password is mainly used for login the web interface or set the advanced settings through phone interface. And the default password of
the administrator is: admin
To change to password via Phone interface
Press Menu Settings Advanced Setting password (default admin) Phone Setting Set Password
Enter the current PWD (password), new password and confirm the new password.
Press Save soft key or to save the new password.
To change to password via Web interface
Management Password
Fill the value
19