Axtel AX-500W User manual

Axtel IP Phones
AX-500W User Manual
Version
2.0.4.6.17
2019

Notices Information
2
Notices Information
Copyright
Copyright © 2018 - 2019Axtel Poland. All rights reserved.
Axtel Poland owns all the rights to modify and copy this document at any time. And all the
illustrations and text in this document are copyright protected. Therefore, no parts of this
document may be used or reproduced, transmitted by the third parties for any purposes
without the express written permission of Axtel Poland.
When this document is made available on www.axtelphones.com , Axtel Poland gives its
right to download and print copies of this content only for private use as a user manual.
No parts shall have the right to alter, modify or use as commercial means without prior
written permission from Axtel Poland.
Safety Instructions
To use the Phone, please follow the instructions in this user manual.
Use the power adapter supplied with your phone. Other power adapters may damage
the phone.
This phone is only for indoor use. And also avoid in high humidity, water and some
other liquids.
Do not use the phone during thunderstorms.
CE
FCC
WEEE Warning
To avoid the potential effects on the environment and human health as a
result of the presence of hazardous substances in electrical and electronic
equipment, end users of electrical and electronic equipment should
understand the meaning of the crossed-out wheeled bin symbol. Do not
dispose of WEEE as unsorted municipal waste and have to collect such
WEEE separately.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might

Notices Information
3
damage the surface or internal electronics of the phone.
FCC Statement
1. This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may
cause undesired operation.
2. Changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
*RF warning for Mobile device:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance
20cm between the radiator & your body.

Summary of changes
4
Summary of changes
This section describes the changes to this user manual for each release and user manual
version.
Change for Release x.0.4.5.27,Manual version x.0.4.5.27
Major updates have occurred to the following sections:
AX-500W supports 12 accounts
Change for Release x.0.4.5.12,Manual version x.0.4.5.12
Major updates have occurred to the following sections:
BT Feature

Table of Content
5
Table of Content
Notices Information ------------------------------------------------------------------------------------2
Copyright-------------------------------------------------------------------------------------------2
Safety Instructions--------------------------------------------------------------------------------2
WEEE Warning------------------------------------------------------------------------------------2
Cleaning--------------------------------------------------------------------------------------------2
FCC Statement------------------------------------------------------------------------------------3
Summary of changes ----------------------------------------------------------------------------------4
Change for Release x.0.4.5.27,Manual version x.0.4.5.27 --------------------------------4
Change for Release x.0.4.5.12,Manual version x.0.4.5.12 --------------------------------4
Table of Content ----------------------------------------------------------------------------------------5
Getting Started ------------------------------------------------------------------------------------------9
Packing List----------------------------------------------------------------------------------------9
Phone Installation------------------------------------------------------------------------------- 11
1. Attach the Foot stand------------------------------------------------------------------ 11
2. Connect the Handset and optional Headset--------------------------------------- 12
3. Connect the Network and Power ---------------------------------------------------- 12
Initialization -------------------------------------------------------------------------------------- 13
Status --------------------------------------------------------------------------------------------- 14
Registration -------------------------------------------------------------------------------------- 17
Idle Screen--------------------------------------------------------------------------------------- 23
Getting Familiar with Your Phone------------------------------------------------------------------ 24
Hardware Components Preview ------------------------------------------------------------- 24
Icon Preview ------------------------------------------------------------------------------------- 27
LED Instruction---------------------------------------------------------------------------------- 30
Power Indicator LED---------------------------------------------------------------------- 30
Line LED:(Line or Line Key set as Line)----------------------------------------------- 30
BLF or BLF List Key LED :( Line/Line Key set as BLF)----------------------------- 30
Shared Line LED: ------------------------------------------------------------------------- 31
Other Key Led ----------------------------------------------------------------------------- 32
User Interface ----------------------------------------------------------------------------------- 32
Line Key Function Overview ------------------------------------------------------------------ 33
Basic Setting Configuration------------------------------------------------------------------------- 36
General Settings -------------------------------------------------------------------------------- 36
Web Login---------------------------------------------------------------------------------- 36
Administrator Password ------------------------------------------------------------------ 37
Display Mode ------------------------------------------------------------------------------ 38
Language----------------------------------------------------------------------------------- 39
Wallpaper ----------------------------------------------------------------------------------- 41
Screen Saver ------------------------------------------------------------------------------ 42
Backlight ------------------------------------------------------------------------------------ 45
Time and Date ----------------------------------------------------------------------------- 46

Table of Content
6
LED Status Setting ------------------------------------------------------------------------ 52
Key as Send-------------------------------------------------------------------------------- 53
Network Setting --------------------------------------------------------------------------------- 54
IPv4 ------------------------------------------------------------------------------------------ 54
IPv6 ------------------------------------------------------------------------------------------ 57
IPv4&IPv6 ---------------------------------------------------------------------------------- 60
PC Port-------------------------------------------------------------------------------------- 61
Contact Setting---------------------------------------------------------------------------------- 64
Local Directory----------------------------------------------------------------------------- 64
Remote Phonebook----------------------------------------------------------------------- 70
LDAP Phonebook ------------------------------------------------------------------------- 70
Search Contact ---------------------------------------------------------------------------- 73
Call History Setting ----------------------------------------------------------------------------- 74
Call History --------------------------------------------------------------------------------- 74
Audio Setting ------------------------------------------------------------------------------------ 78
Ring Tone----------------------------------------------------------------------------------- 78
Volume -------------------------------------------------------------------------------------- 80
Voice Mail Tone---------------------------------------------------------------------------- 82
Play Hold Tone----------------------------------------------------------------------------- 83
Play Hold Tone Delay--------------------------------------------------------------------- 83
System Settings--------------------------------------------------------------------------------- 83
Dial Plan ------------------------------------------------------------------------------------ 83
Dial-Now Timeout ------------------------------------------------------------------------- 85
No Key Entry Timeout -------------------------------------------------------------------- 85
Emergency Call---------------------------------------------------------------------------- 85
Label Scroll--------------------------------------------------------------------------------- 86
Show Missed Calls------------------------------------------------------------------------ 87
Auto Logout Time ------------------------------------------------------------------------- 87
Reboot in Talking-------------------------------------------------------------------------- 87
Detect IP Conflict-------------------------------------------------------------------------- 88
Redial Mode-------------------------------------------------------------------------------- 88
Keypad Lock ------------------------------------------------------------------------------- 88
Suppress DTMF Display----------------------------------------------------------------- 90
Suppress DTMF Display Delay --------------------------------------------------------- 90
Check-Syn With Authenticate ----------------------------------------------------------- 90
Other features settings ------------------------------------------------------------------------------ 91
Action URL --------------------------------------------------------------------------------------- 91
Softkey Layout----------------------------------------------------------------------------------- 92
Programmable Key ----------------------------------------------------------------------------- 93
Exp Key------------------------------------------------------------------------------------------- 94
Basic Call Features ---------------------------------------------------------------------------------- 94
Place a Call -------------------------------------------------------------------------------------- 94
End a Call ---------------------------------------------------------------------------------------- 95
Redial a Call ------------------------------------------------------------------------------------- 96

Table of Content
7
Receive a Call----------------------------------------------------------------------------------- 96
Incoming Call Show Mode -------------------------------------------------------------------- 97
Auto Answer ------------------------------------------------------------------------------------- 97
Call Hold------------------------------------------------------------------------------------------ 98
Call Transfer ------------------------------------------------------------------------------------- 99
Call Conference--------------------------------------------------------------------------------102
Call Forward ------------------------------------------------------------------------------------103
Call Return --------------------------------------------------------------------------------------108
Call Back ----------------------------------------------------------------------------------------108
Call Waiting Tone ------------------------------------------------------------------------------110
Hide Caller ID----------------------------------------------------------------------------------- 111
Reject Anonymous-----------------------------------------------------------------------------112
Call Mute ----------------------------------------------------------------------------------------113
DND ----------------------------------------------------------------------------------------------114
Hot Line------------------------------------------------------------------------------------------114
Auto Redial--------------------------------------------------------------------------------------115
Function Key Features and Settings -------------------------------------------------------------116
Line-----------------------------------------------------------------------------------------------117
Speed Dial --------------------------------------------------------------------------------------117
BLF-----------------------------------------------------------------------------------------------118
Visual Alert for BLF Pickup-------------------------------------------------------------------120
Audio Alert for BLF Pickup -------------------------------------------------------------------121
BLF List------------------------------------------------------------------------------------------121
Voice Message ---------------------------------------------------------------------------------123
Direct Pickup -----------------------------------------------------------------------------------125
Group Pickup-----------------------------------------------------------------------------------126
Call Park-----------------------------------------------------------------------------------------127
Intercom -----------------------------------------------------------------------------------------128
Intercom Barge---------------------------------------------------------------------------------129
DTMF --------------------------------------------------------------------------------------------130
Prefix---------------------------------------------------------------------------------------------131
Local Group-------------------------------------------------------------------------------------132
XML Group--------------------------------------------------------------------------------------133
LDAP---------------------------------------------------------------------------------------------134
XML Browser -----------------------------------------------------------------------------------134
Broadsoft Group -------------------------------------------------------------------------------135
Conference--------------------------------------------------------------------------------------136
Forward------------------------------------------------------------------------------------------137
Transfer------------------------------------------------------------------------------------------137
Hold ----------------------------------------------------------------------------------------------138
Group Listening --------------------------------------------------------------------------------139
DND ----------------------------------------------------------------------------------------------139
Redial --------------------------------------------------------------------------------------------140
SMS ----------------------------------------------------------------------------------------------140

Table of Content
8
Send SMS ---------------------------------------------------------------------------------140
Set SMS Line Key------------------------------------------------------------------------141
Record-------------------------------------------------------------------------------------------142
URL Record-------------------------------------------------------------------------------------143
Paging -------------------------------------------------------------------------------------------144
Shared Line-------------------------------------------------------------------------------------144
Public Hold --------------------------------------------------------------------------------------146
Private Hold-------------------------------------------------------------------------------------147
Hot Desking-------------------------------------------------------------------------------------148
ACD ----------------------------------------------------------------------------------------------149
Zero Touch--------------------------------------------------------------------------------------150
Multicast Paging -------------------------------------------------------------------------------151
Sending RTP Stream --------------------------------------------------------------------151
Receiving RTP Stream ------------------------------------------------------------------152
BT Feature--------------------------------------------------------------------------------------------153
Upgrade-----------------------------------------------------------------------------------------------162
Factory Reset-----------------------------------------------------------------------------------162
Pcap Feature -----------------------------------------------------------------------------------162
System Log -------------------------------------------------------------------------------------163
Upgrade -----------------------------------------------------------------------------------------163
Configuration File------------------------------------------------------------------------------166
Troubleshooting--------------------------------------------------------------------------------------167
Why is the phone LCD screen blank?------------------------------------------------------167
Why does the phone display “Network Unavailable”? -----------------------------------167
Why can’t I get a dial tone? ------------------------------------------------------------------168
Where to set the tone?------------------------------------------------------------------------168
How to download XML Configuration? -----------------------------------------------------168
How to Import Trusted CA certificate?------------------------------------------------------169
How to Import Server CA certificate?-------------------------------------------------------169
How to use Vlan? ------------------------------------------------------------------------------170
How to use LLDP?-----------------------------------------------------------------------------170
How to Set LCD and Web GUI? -------------------------------------------------------------170
How to Upgrade via FTP?--------------------------------------------------------------------170
How to make Ringtone? ----------------------------------------------------------------------170
How to use Open VPN? ----------------------------------------------------------------------170
Provisioning Guide on Free PBX------------------------------------------------------------170
Redundancy Server ---------------------------------------------------------------------------171
How to Use Auto Provision Phonebook? --------------------------------------------------171
All Documents ----------------------------------------------------------------------------------171

Getting Started
9
Getting Started
Packing List
The package contains the following parts, please check if all the items are not missed:
1. The phone device
2. The footstand

Getting Started
10
3. Handset
4. Headset cord
5.
6. Ethernet cable
Quick installation reference