Aztech IP100 User manual

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Aztech Systems
VoIP Business Phone
IP100 User Manual
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Version 1.0
April 3, 2007

IP100 User Manual
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Copyright © 2007 Aztech Systems Limited.
All rights reserved.
No part of this document may be reproduced or transmitted in any form without the written
permission of Aztech Systems Limited.
The information contained in this document is subject to change without notice. Although
Aztech Systems attempted to ensure the accuracy of this document, this document may
include errors or omissions. The examples and sample programs are for illustration only and
may not be suited for your purposes. You should verify the applicability of any example
before placing the product into use.
These materials are provided "As Is" without warranty of any kind, either express or implied,
relating to sale and/or use of Aztech products including liability or warranties relating for a
particular purpose, consequential or incidental damages, merchantability, or infringement of
any patent, copyright, or other intellectual property right. Aztech Systems further does not
warrant the accuracy or completeness of the information, text, graphics, or other items
contained within these materials. Aztech Systems shall not be liable for any special, indirect,
incidental, or consequential damages, including without limitation, lost revenues, or lost
profits, which may result from the use of these materials.
IP100 is a trademark of Aztech Systems Limited. All other company or product names
mentioned are used for identification purposes only and may be trademarks of their
respective owners.

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Global Offices
Headquarters:
Aztech Systems Ltd
No. 31 Ubi Road 1, Aztech Building,
Singapore 408694
Tel: [phone]
Fax: [phone]
http://www.aztech.com/
Asia:
Aztech Systems (H.K.) Ltd
Rooms 2-10, Third Floor,
No. 1 Science Park East Avenue
Hong Kong Science Park, Pak Shek Kok,
Shatin, New Territories, Hong Kong
Tel: [phone]
Fax: [phone]
Az-Technology Sdn Bhd
No. 105-106, Ground Floor, Block A,
Kelana Business Centre,
No. 97, Jalan SS7/2, Kelana Jaya,
47301 Petaling Jaya, Selangor, Malaysia
Tel: [phone]
Fax: [phone]
Aztech Communication Device (SZ) Ltd
Block C, Rooms 306-308,
Intelig Technology Digital Park,
No 8, Hong Mian Road,
Futian Free Trade Zone,
Shenzhen, China
Tel: [phone]
Fax: [phone]
Aztech Communication Device (DG) Ltd
Jiu Jiang Shui Village,
Chang Ping Town, Dong Guan City,
Guang Dong Province, China
Tel: (86) (769) 83931888 or 83936688
Fax: (86) (769) 83931138
Europe:
Aztech Systems GmbH
Kreuzberger Ring 21 65205
Wiesbaden, Germany
Tel: [phone]
Fax: [phone]
North America:
Aztech Labs, Inc
4005 Clipper Court
Fremont, CA 94538, USA
Tel: [phone]
Fax: [phone]
Subsidiaries:
Shiro Corporation Pte Ltd
31 Ubi Road 1, #07-00, Aztech Building
Singapore 408694
Tel: [phone]
Fax: [phone]
http://www.shirocorp.com/
Shiro Corporation (HK) Ltd
Rooms 2-10, 3/F, No. 1 Science Park East Ave,
Hong Kong Science Park, Pak Shek Kok,
Shatin, New Territories, Hong Kong
Tel: [phone]
Fax: [phone]

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Contents
1 Introduction......................................................................... 5
1.1 Phone Support……………………....................................................... 5
1.2 Minimum Requirements (Optional)..................................................... 5
2Installation........................................................................... 6
2.1 Package Contents………………… ...................................................... 6
2.2 Setup………………………………...................................................... 6
2.3 Connection…………………………. ................................................... 7
2.4 Deployment Sample………………...................................................... 8
2.5 Safety Note……………………………................................................ 8
3Physical Details ................................................................... 9
3.1 Keypad Description……………………............................................... 9
3.2 Hardware Specification………………. ...............................................11
4Phone Configuration Guide............................................. 13
4.1 Configuring via IP100……………......................................................13
4.2 Phone Configuration via Web………..................................................15
4.3 Aztech Auto-Provisioning……………................................................19
5Functions............................................................................20
5.1 Making and Answering Calls………...................................................20
5.2 Handling Calls………………………..................................................21
5.3 Phonebook…………………………....................................................23
5.4 Call Settings……………………………..............................................23
5.5 Call Logs………………………….. ....................................................25
6Understanding the Web User Interface.......................... 26
6.1 To access the web interface…………..................................................26
6.2 The Basic Web Interface……………..................................................27
6.3 The Advanced Web Interface…………...............................................37
7Troubleshooting................................................................. 52
Glossary of Terms .................................................................... 54

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1 Introduction
IP100 is an advanced IP phone, allowing both business and residential
customers experienced superb voice communications over IP network.
Providing conveniences and functionalities of traditional phone, it perfectly
converges the best of analog and IP phone features. This low cost, easy-to-use
IP phone is plugged directly into the local area network through a standard RJ-
45 jack and allows voice data to be carried over the same path used by your
computer. It also supports features that you have come to expect from a
telephone—such as redial, call transfer, call retrieves and conference calling.
1.1 Phone Support
• Voice communication over a data network
• Familiar telephony features to handle call easily
• Special features to extend and customize your call-handling capabilities
• Online control from your User Options web pages
• Access to network data and services
1.2 Minimum Requirements (Optional)
Make sure computer connected to IP100 meets below minimum requirements.
• Pentium® MMX 233MHz
• OS independent for Ethernet
• Web Browser support
Microsoft Internet Explorer 4.0 (or later versions)
Netscape® Navigator 3.02 (or later versions)

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2 Installation
2.1 Package Contents
Make sure the following contents are included in the package:
• One IP100
• One Footstand
• One Power Adapter (DC 5V, max 2A)
• Two CAT-5 UTP Straight Ethernet Network Cable (RJ-45)
• One User Manual
• One Easy Start Guide
2.2 Setup
1. Turn the phone upside down;
2. Plug the footstand firmly into place. Please refer to the figure below for
details:
3. Connect all the cables to the ports and jacks. Please refer to the following
section to do the connection.
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Power
WAN port
Connect to
modern/router
Headset
port
LAN port
Connect to PC
2.3 Connection
Connection diagram:
Figure: Installation
1. Connect one end of the Ethernet RJ-45 cable to an Internet Access Device
(IP PBX / ADSL modem for instance), and connect the other end of the
activated cable to the WAN port at the back of IP100;
2. Connect the LAN jack of the IP100 to your PC (this will be the
administration computer) with Ethernet RJ-45 cable;
3. Connect the handset to the handset jack;
4. Connect the power adapter to the AC Outlet and the power jack of IP
phone. Then the display turns on;
5.
To use a headset, connect it into the port labeled at the bottom of the
phone.
1
2
3
4
5
Handset port

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2.4 Deployment Sample
IP Phone uses the Voice over Internet Protocol (VoIP) for communications
with other phones. Your phone is based upon industry standard VoIP and will
work with Session Initiation Protocol (SIP) compliant VoIP networks. The
diagram below provides an example of a VoIP network design with IP phones.
2.5 Safety Note
Please remember these reminders to ensure the safe and continuous operation
of your IP phone.
• Use the 5V power supply included in the package. Using a different power
supply may cause damage to the phone, affect its behavior, or induce
noise.
• Do not place the phone on carpets or other materials that could block the
air vents to avoid overheating.
• Place on an even surface to help the rubber pads maintain a secure grip.
• Attach the footstand and handset cord properly.
• To clean, use an anti-static cloth. Avoid using cleaning liquids that may
damage the surface or the internal electronics of the phone.

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6
11
1 2
3 Physical Details
3.1 Keypad Description
Front panel of IP100
Figure 2-1: Front Indicators
Item Name Function
1 Recall Press to blindly transfer an active call.
2 Menu
Displays a menu that provides access to a PhoneBook,
Account config, phone settings, NET config, Firmware
Version, Save & Reboot and Factory Setting;
Press to return to standby mode during programming.
3Enter
Displays a menu in idle mode that provides access to Call
Settings and Call Logs, while displays a menu in active
mode that provides access to Retrieve, Pickup,
Conference Call and Call Logs.
Press to confirm selection.
4 Phone Screen
Displays features such as the time, date, your phone
number, caller ID, call status and your IP Phone model
number.
5 Redial Press to redial the last dialed telephone number.
6 Hold Press to hold calls and switch between two calls.
3
5
7
4
8
9
10
12

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7 Navigation
Enables you to scrolls through text and selects features
that are displayed on the LCD screen.
Increases or decreases volume for the handset and
speaker. Also controls the ringer volume (if on-hook)
8Keypad Works exactly like the keypad on a traditional telephone.
9 Speakerphone Enable you to be hand free.
10 Headset Headset activation key. Enables you to use headset for
calls.
11 Handset Functions like a traditional handset.
12 Clear/Mute
Press to clear digits one by one from the display or mute /
un-mute the microphone during a call;
Press to return to the previous option during
programming.
Rear Panel of IP100
Figure 2-2: Rear Indicators
Item
Sign
Function
1
Power jack for connecting to the power adapter that comes
with the package.
2WAN port for connecting to your router/IP-PBX.
3LAN port for connecting to your PC/Notebook Network card
4 Headset jack
5 Handset jack
1
2 3
45

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3.2 Hardware Specification
Audio Codec Features
• G.711 (-law, -law)
• G.726 (40K / 32K / 26K / 16K), G.729A/B
• Voice Activity Detection (VAD)
• Comfort Noise Generation (CNG)
• Echo Cancellation
• Jitter Provisioning
Protocols
• SIP (Default)
• DHCP client
• DNS client
• Static IP
• FTP/TFTP
• HTTP Server for Web Management (Firmware Upgrade)
• Universal Plug and Play NAT Traversal (Firmware Upgrade)
Interfaces
• 2 X RJ45 (LAN, WAN)
• 1 X DC Jack
• Handset Jack
• Headset Jack
Physical Dimension
• Dimensions: 206.2 (L) mm x 200.2 (W) mm x 155.7 (H) mm
Power Supply
• AC/DC Adaptor: Output 5V DC, 2A
• PoE 802.3af compatibility
Compliance
• US : FCC Part 15/3, UL 3rd Edition
• Asia Pacific / Europe : CE (EN55022:19998 / EN55024: 1998)

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Temperature
• Operating: 0°to 40°Celsius
32°to 113°Fahrenheit
• Non-Operating: -20°to 70°Celsius
-13°to 158°Fahrenheit
Humidity
• Operating: 10% to 70% Relative Humidity (Non-Condensing)
• Non-Operating: 10% to 90% Relative Humidity (Non-Condensing)
Note: Specifications are subject to change without prior notice.

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4 Phone Configuration Guide
When the IP100 is turned on the first time, you are required to configure the
following settings first via the phone or via web.
4.1 Configuring via IP100
During boot up, the phone allows you to set up or view the following:
a. PhoneBook
b. Account Config
i. SIP Account
ii. User Account
c. Phone Settings
i. Date Format
ii. Date Set
iii. Time Format
iv. Time Set
v. RingTone
vi. Ring Volume
d. NET Config
i. WAN Config
ii. LAN Config
iii. DNS Config
e. Firmware Ver
f. Save & Reboot
g. Factory Setting
VoIP Settings
To Add a SIP Account /a User Account
1. In standby mode, press MENU and NAVIGATION to the location
Account Config;
2. Press ENTER, then NAVIGATION to choose SIP Account / User
Account to edit;

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3. Press ENTER and the display will shows the current setting account
marked with “*” (DEFAULT* for instance);
4. Press ENTER, and use NAVIGATION to view the operation list (Add,
Detail, Edit, Delete, Set current);
5. Go to the location ADD. Press ENTER to set current option and press
ENTER to confirm, repeat these operations to set all the parameters.
You are also allowed to edit, delete, check the details of your preferred
account, and even delete all your accounts. The Set current helps you to set
one account as the current account when you have more than one account.
Note: During programming, only functions as erasing digits and characters
from display but cannot be pressed to return previous option. You can only
press MENU to return the idle mode.
Phone Settings
• In standby mode, press MENU and NAVIGATION to the location Phone
Settings mode.
To Format Date / Time
1. Under Phone Settings mode, press NAVIGATION to select Date Format /
Time Format;
2. Press ENTER and then NAVIGATION to choose the style you prefer;
3. Press ENTER to confirm.
To set Date / Time
1. Under Phone Settings mode, press NAVIGATION to select Date Set /
Time Set. Then press ENTER to enter one of the two;
2. Key in the date / time and press ENTER to confirm.
To Set Ring Tone / Ring Volume
1. Under Phone Settings mode, press NAVIGATION and ENTER to select
RingTone / Ring Volume;
2. Press NAVIGATION to scroll the melody (1~9) / volume level (1~6) you
prefer to set;
3. Press ENTER to confirm.

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NET Configuration
To Configure WAN
1. In standby mode, press MENU and NAVIGATION to the location NET
Config;
2. Press ENTER, use NAVIGATION to view the menu list (NET Config,
DHCP, LAN, DNS Config);
3. Go to the location WAN Config, press ENTER, the display shows IP
address;
4. Press ENTER, and key in the IP address;
5. Press ENTER and NAVIGATION to the location SUBNET Mask /
Gateway addr. Then set them the same way as IP address.
You are allowed to enable or disable DHCP under the NET mode, also
configure LAN settings, set DNS Proxy and add new DNS Proxy if needed.
To view Firmware Version
1. In standby mode, press MENU and NAVIGATION to the location
Firmware Ver;
2. Press ENTER to view the version.
Save & Reboot
This is to confirm all the setting above for the phone:
1. In standby mode, press MENU and NAVIGATION to the location Save
& Reboot;
2. Press OK, then press NAVIGATION to select Yes / No;
3. Press OK to confirm.
4.2 Phone Configuration via Web
The web interface allows you to configure basic and advanced phone settings.
For non-DHCP clients, please refer to Configuring your Computer first.
Configuration Procedure
Step 1. To access the web interface
1. Launch your browser;

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2. Enter default factory setting IP address: 10.0.0.99 in your administration
computer address field and use the account: admin and password:
epicrouter to access the IP Phone Administration web interface.
Figure 1 Overall Status page
Step 2. Click Step 1:Network Selection link to enter the next page:
Figure 2 Network Selection page
If you have a DHCP server-enabled device (eg. router), select DHCP Client or
PPPoE, otherwise select static IP.

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DHCP Client: Allows the IP100 to obtain IP address, subnet mask, gateway and DNS server
automatically from the DHCP server, if there is a DHCP server (such as a router) in your
network.
PPPoE Connection: Those ADSL and Cable Modem users please select this item for it is a
protocol especially designed for them. With this system, ADSL ISP automatically assigns all
the required IP parameters to any device connected to it when the device log on.
• Username: please input the user name of the account given by your ADSL ISP.
• Password: please input the password of the account given by your ADSL ISP.
Static IP
• IP Address: Enter the IP address of IP100
• Netmask: Enter the subnet mask of the network
• Gateway: Enter the address of the router or the address of upper-gateway.
•
• DNS Server: Key in the address of the local DNS Server.
Step 3. Click Proceed to Step 2 to enter the next step:
Figure 3 Voice Service Provider page
Service Provider: DEFAULT. Click Add New Provider to add new SIP server, the maximum
of which is up to 4.
• Registrar Address: SIP Server’s IP address or Domain name provided by VoIP
service provider (ITSP) or a IP-PBX register address.
• Proxy Address: IP address or Domain name of proxy.
• OutboundProxy Address: IP address or Domain name of Outbound Proxy, or
Media Gateway, or Session Border Controller.
User Profile: DEFAULT. Press “Add New User” to add new u ser, the maximum of which is
up to 4.
• Auth User ID: SIP service subscriber’s Authenticate ID used for authentication.
Usually has the form of digit similar to phone number or actually a phone number.
• User Name: SIP service subscriber’s Authenticate user name used for caller ID
display.
•
• Password: SIP service subscriber’s account password for IP100 to register to (SIP)
servers of ITSP.
NAT Traversal Technique
• NONE: If the IP phone directly connected to the Modem, please select
this item.
• USE STUN
Quick setting
: Auth User ID, User Name and Password can be input the digit ‘0’ for
auto-registration by IP-PBX or ITSP.

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-Server: Enter the IP address or Domain Name of the STUN Server. The default is
66.7.238.210. This field is applicable only if USE STUN is selected as the NAT
traversal technique.
-STUN Port: Enter the port number on which the STUN server listens for requests
from the STUN Client on ATA. The range is 1 to 65535. The default is 3478. This
field is applicable only if USE STUN is selected as the NAT traversal technique.
-Force Keep Alive: Only valid when STUN is not used. If STUN is not enabled,
and keep alive is still expected to be sent then select Yes otherwise select No.
-Keep Alive Period: The keep alive interval in seconds to be used when STUN is
not enabled.
Step 4. Click finish to save the configuration.Please wait for approximately
about 30 seconds for the process to complete.
Figure 4 Saving Configuration
Configuring your Computer
If you do not have a DHCP network, you need to manually configure your
computer to access the user interface. These instructions are only applicable
for phones that are not part of a DHCP network.
1. Connect one end of RJ45 to LAN port ( ), and the other end to PC;
2. From your desktop, select Start > Run. Enter control ncpa.cpl and then
click OK. This opens Network Connections;
3. Right-click LAN and then select Properties;
4. In the Local Area Connection Properties dialog box, select Internet
Protocol (TCP/IP) and then click Properties;
5. In the Internet Protocol (TCP/IP) Properties dialog box, select Use the
following IP address. Enter the IP address: 10.0.0.100 and Subnet mask:
255.255.255.0.
6. Click OK to close the Internet Protocol (TCP/IP) Properties dialog box;

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7. Click Close to close the Local Area Connection Properties dialog box.
4.3 Aztech Auto-Provisioning
IP100 can be registered to the server and gets its extension number
automatically when connected to Aztech IPX1050, there is no need to set
parameters except the registrar address of Aztech IPX1050, and then you can
use IP100 to place calls. Here is a diagram example for you to set up the
connection:

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5 Functions
5.1 Making and Answering Calls
To Place a Call
You can place a call by:
• Dialing and lifting the handset immediately, or
• Dial and connect the headset, press the headset key, or
• Dial and press the speakerphone key.
At the end of the call, hang up the phone to end the call. For headset or
speaker, you must also push the button to end the call.
Note: You can dial the number after you lift the handset or press the
Speakerphone key or press the Headset key if you need, but you won't be able
to correct any mistakes if you do it in this way.
To Answer a Call
• When the phone rings, lift the handset or press the SPEAKERPHONE to
answer the call.
• Press the HEADSET to answer the call if the headset is available.
To Reject a Call
1. When the phone rings, press ENTER, and then NAVIGATION to select
Yes / No;
2. Press ENTER to confirm.
To Switch Between the Handset/Headset/Speakerphone During a Call
• Any of the audio devices can be used during a call. Only one device at a
time can be used.
• The handset can be on the hook when using the speakerphone or headset
function. If switching from the handset, make sure the speakerphone or
headset button is pressed before placing the handset back on the hook.