Baldwin Boxall Care2 User manual

Care2
Installation Instructions
Firmware version: MCCNTPNL V 04.02
Manual name: Care2
Issue: 9
ECR: 3461
Date of issue: December 2018

Care2
Installation Instructions
ii Care2 issue 9
© December 2018 Baldwin Boxall Communications Limited
Wealden Industrial Estate
Farningham Road, Jarvis Brook
Crowborough
East Sussex
TN6 2JR
UK
Telephone: [phone]
Facsimile: [phone]
Email: [email protected].uk
Website: http://www.baldwinboxall.co.uk
This equipment has been designed and manufactured to conform to the following
EC Standards:
EMC: EN55103-1 Environment Classification: E1,
EMC: EN55103-2 Environment Classification: E5,
Safety: EN60065
Failure to use the equipment in the manner described in the product literature
will invalidate the conformity.
A “Declaration of Conformity” statement to the above standards and a list of
auxiliary equipment used for compliance verification is available on request.

Care2
Installation Instructions
Care2 issue 9 iii
Amendment Record __________________________________ vii
Proprietary Notice ___________________________________ vii
Precautions and Safety Information _______________________viii
Environmental Conditions - - - - - - - - - - - - - - - - - - - - - - viii
General Safety Precautions - - - - - - - - - - - - - - - - - - - - - - viii
Care2 Introduction
Description _________________________________________1
Technical Specifications_________________________________2
Master & Slave Consoles - - - - - - - - - - - - - - - - - - - - - - - - 2
Network Expansion Panel - - - - - - - - - - - - - - - - - - - - - - - 3
Disabled Refuge Remote - - - - - - - - - - - - - - - - - - - - - - - - 4
Fire & Emergency Telephones- - - - - - - - - - - - - - - - - - - - - - 5
Disabled Toilet Alarm (DTA Kit) - - - - - - - - - - - - - - - - - - - - 6
Telephone Handset Enclosure- - - - - - - - - - - - - - - - - - - - - - 7
Roaming Telephone Sockets - - - - - - - - - - - - - - - - - - - - - - 7
Simplified Schematic Diagrams____________________________8
Installation
Consoles __________________________________________ 11
Mounting Details- - - - - - - - - - - - - - - - - - - - - - - - - - - 11
C2CEK4 Line Card Connection Details- - - - - - - - - - - - - - - - 12
Adding C2CEK4 Line Cards ____________________________ 13
Installing C2CFPE Interface Card _________________________ 16
Installing C2CN Network Card__________________________ 19
Setting Network Address- - - - - - - - - - - - - - - - - - - - - - - 21
Network Cable Connections - - - - - - - - - - - - - - - - - - - - - 22
Fire Panel Connections on C2CN - - - - - - - - - - - - - - - - - - - 23
External Call Output _________________________________ 24
External Call Settings using BVOCCA - - - - - - - - - - - - - - - - - 24
DRS Refuge Remote __________________________________ 25
Mounting Details- - - - - - - - - - - - - - - - - - - - - - - - - - - 25
Connection Details - - - - - - - - - - - - - - - - - - - - - - - - - 25
Fire / Stewards Telephones _____________________________ 26
Mounting Details - - - - - - - - - - - - - - - - - - - - - - - - - - 26
Connection Details - - - - - - - - - - - - - - - - - - - - - - - - - 26

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Installation Instructions
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DTAKIT (Disabled Toilet Alarm) ________________________ 27
Mounting Details- - - - - - - - - - - - - - - - - - - - - - - - - - - 27
Connection Details - - - - - - - - - - - - - - - - - - - - - - - - - 28
Jack Sockets _______________________________________ 29
Mounting Details- - - - - - - - - - - - - - - - - - - - - - - - - - - 29
Connection Details - - - - - - - - - - - - - - - - - - - - - - - - - 29
Controls & Indicators
LCD Display & Multi-Function Encoder____________________ 31
Front Panel LED Indicators ____________________________ 32
Internal Reset Buttons________________________________ 32
Battery Connect (If Mains Power Unavailable) _______________ 32
DRS Remote Controls & Indicators ______________________ 33
Fire / Emergency Telephone____________________________ 34
Roaming Handset Enclosure____________________________ 34
Commissioning
Basic Hardware Commissioning Procedure _________________ 35
Master / Slave / NEP Indicator __________________________ 37
"Master" (or Non-networked) Console - - - - - - - - - - - - - - - - 37
"Slave" Console - - - - - - - - - - - - - - - - - - - - - - - - - - - 37
"NEP" Console - - - - - - - - - - - - - - - - - - - - - - - - - - - 37
Software Commissioning Procedures _____________________ 38
Initial Commissioning using SD CARD - - - - - - - - - - - - - - - - - 38
Commissioning Using Ethernet (IP) Method - - - - - - - - - - - - - - 40
Internal Device Detection Procedure _____________________ 43
Auto Assign Outstations ______________________________ 45
Manually Specify Outstation Type ________________________ 49
Manually Rename Remote Units _________________________ 51
ASCII Character Set - - - - - - - - - - - - - - - - - - - - - - - - - 52
Roaming Telephone Enclosure Specific Parameters ___________ 53
System Menu Structure_______________________________ 55
System Parameters- - - - - - - - - - - - - - - - - - - - - - - - - - 55
Line Parameters - - - - - - - - - - - - - - - - - - - - - - - - - - - 56
RTC (Real Time Clock) Adjustment - - - - - - - - - - - - - - - - - - 56

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Installation Instructions
Care2 issue 9 v
Real Time Clock PEC (Processor Error Correction) - - - - - - - - - - - - - - - - 56
RTC Power Requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - 56
SD and IP Configuration
Configuration Overview _______________________________ 57
SD Card Configurator ________________________________ 58
SD Card “ConsoleConfig” Page - - - - - - - - - - - - - - - - - - - - 58
SD Card “LineSetups” Page - - - - - - - - - - - - - - - - - - - - - - 59
To Enter Handset / Outstation Data - - - - - - - - - - - - - - - - - 59
Setting the SD Card Data Path - - - - - - - - - - - - - - - - - - - - 61
Loading Configuration from an SD Card - - - - - - - - - - - - - - - - 61
Saving Configuration to an SD Card - - - - - - - - - - - - - - - - - - 61
SD Card “Logs” Page- - - - - - - - - - - - - - - - - - - - - - - - - 62
“OutstationSummary” Page - - - - - - - - - - - - - - - - - - - - - - 62
IP Configurator _____________________________________ 63
Setting Alternate IP Configuration on PC- - - - - - - - - - - - - - - - 63
Setting Alternate TCP/IP Configuration - Windows XP - - - - - - - - - 63
Setting Alternate TCP/IP Configuration - Windows 7 - - - - - - - - - - 66
IP Configuration “ConsoleConfig” Page - - - - - - - - - - - - - - - - 69
IP Configuration LineSetups Page - - - - - - - - - - - - - - - - - - - 70
IP Configuration Logs Page - - - - - - - - - - - - - - - - - - - - - - 70
IP Configuration OutstationSummary Page - - - - - - - - - - - - - - - 70
Operation
Accept a Single Incoming Call ___________________________ 71
Multiple Incoming Calls ________________________________ 72
Selecting a Single Call- - - - - - - - - - - - - - - - - - - - - - - - - 72
Selecting All Incoming Calls - - - - - - - - - - - - - - - - - - - - - - 73
Place Current Call on “Hold” ___________________________ 74
End a Call _________________________________________ 74
Answer a Disabled Toilet Alarm _________________________ 75
Make a Call ________________________________________ 76
Call a Single Outstation- - - - - - - - - - - - - - - - - - - - - - - - 76
Call All Outstations - - - - - - - - - - - - - - - - - - - - - - - - - 76
Make a Call when the current Call is on “Hold” ______________ 77
Faults and Maintenance

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Accept a Fault & Silence the Sounder _____________________ 79
Re-announcing Faults _________________________________ 79
Automatic Fault Clearance _____________________________ 79
Faults Announced while “In Call” ________________________ 80
View Fault History Log_______________________________ 80
Maintenance Menu Structure ___________________________ 81
Fault Codes & Basic Faultfinding _________________________ 81
“Battery Charger” - Local Console Fault - - - - - - - - - - - - - - - - 81
“Power Supply” - Local Console Fault- - - - - - - - - - - - - - - - - 81
“System Restart xx” - Local Console Fault - - - - - - - - - - - - - - - 81
“Local Loop” - Local Console Fault - - - - - - - - - - - - - - - - - - 82
“Lo Z” - Line Fault - Local Console Fault- - - - - - - - - - - - - - - - 82
“Hi Z” - Line Fault - Local Console Fault - - - - - - - - - - - - - - - - 82
“NW Audio Loop” - Network Audio Fault - - - - - - - - - - - - - - - 82
“NW Loop” - Network Data Fault - - - - - - - - - - - - - - - - - - 82
Deep Discharge (Low Voltage) Protection - - - - - - - - - - - - - - - 82
Routine Maintenance Requirements ______________________ 83
Appointment of a “Responsible Person” - - - - - - - - - - - - - - - - 83
Routine Testing - - - - - - - - - - - - - - - - - - - - - - - - - - - 83
Daily Check - Fault Indicators - - - - - - - - - - - - - - - - - - - - - - - - - - 83
Weekly Functional Test - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 84
Six Monthly Inspection by a “Competent Person” - - - - - - - - - - - - - - - - - 84

Care2
Installation Instructions
Care2 issue 9 vii
AMENDMENT RECORD
Change Note
Number
Nature of Amendment Date of
Amendment
2853 Issue 7: Update Network Commissioning Procedure July 2014
3223 Issue 8: Change to user PIN & minor updates June 2017
3461 Issue 9: Update firmware V4.02 Dec 2018
PROPRIETARY NOTICE
All data and information contained within this manual is of a
proprietary nature with the exclusive title to the same held by
Baldwin Boxall Communications Limited. The possession of this
manual and the use of the information is, therefore, restricted
only to those persons duly authorised by Baldwin Boxall
Communications Limited.
Do not reproduce, transcribe, store in a retrieval system or
translate into any language, any part of this manual without the
prior permission of Baldwin Boxall Communications Limited.
In the interest of continual product development, Baldwin Boxall
Communications Limited reserves the right to make changes to
product specification without notice or liability. Use of Baldwin
Boxall Communications Limited products as critical components
in life support systems is not authorised except with express
written approval from Baldwin Boxall Communications Limited.

Care2
Installation Instructions
viii Care2 issue 9
PRECAUTIONS AND SAFETY INFORMATION
Environmental Conditions
Unless otherwise stated the following Technical Specifications
apply to this equipment:
AC Supply Voltage 230V ± 10% RMS 50Hz AC
DC Supply Voltage 21V to 27.6V (Nominal 24V) DC
Temperature (Operating & Storage) -5°C up to +40°C
Humidity Range / IP Rating 0% - 90% Non Condensing / IP30
This equipment must not be installed in an area that is subject to
a corrosive atmosphere, excessive moisture or may allow water or
other liquids to come into contact with the unit or its external
connections.
In the close proximity of some radio frequency transmitting
devices, the signal to noise ratio of this product may be reduced.
If this occurs, re-location of the equipment or the signal cables is
recommended.
CAUTION
This product must only be disposed of in accordance with the
WEEE directive.
General Safety Precautions
Personnel who install, maintain or repair this equipment must
read the safety information below before starting work.
WARNING
This equipment is intended for continuous operation and as such
should be permanently connected to the mains supply.
This unit does not contain an external mains switch.
An all-pole Switch / Circuit Breaker with a separation of 3 mm in
each pole shall be incorporated in the electrical supply spur
feeding the unit, and this must be suitably marked to prevent
inadvertant or accidental useage.
!

WARNING
Always ensure that this equipment is correctly earthed by
connection to an AC mains supply with a protective earth
connection.
WARNING
Voltages in excess of 30V RMS AC or 50V DC are considered
Hazardous and in certain circumstances can be lethal.

This product contains wiring and terminations that are energised
to 230V RMS AC mains.
WARNING
If Functional Testing, Maintenance, or Repair is to be completed
with the Mains Power (and/or battery backup) connected then this
should only be undertaken by personnel who are fully aware of the
danger involved and who have taken adequate precautions and
training.
Terminals marked with the "High Voltage" symbol are considered
hazardous and the external wiring connected to these terminals
requires installation by suitably trained personnel.
WARNING
Note that this equipment uses battery backup, and if the Mains
Supply is disconnected Hazardous voltages will still be accessible
on the terminals marked with the "High Voltage" symbol.
WARNING
Always replace blown fuses with the correct type and rating.
If a fuse continues to blow further investigation is required.
WARNING
The 24V DC batteries used within this system can deliver
extremely high currents that can cause burns or fire.
Care should be taken to ensure tools or jewelery etc are
prevented from causing a Short Circuit.
CAUTION: ELECTRO-STATIC SENSITIVE DEVICES
This product contains Electro-static Sensitive Devices.
Observe the relevant precautions for the protection of ESDs
when handling this equipment.
Care2
Installation Instructions
Care2 issue 9 ix
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Care2
Installation Instructions
xCare2 issue 9

Care2
Installation Instructions
Care2 issue 9 1
1Care2 Introduction
1.1 DESCRIPTION
The Care2 Emergency Voice Communication System is a fully
monitored Communication System that allows Disabled Refuge
Remotes, Fire & Emergency Telephones, Disabled Toilet Alarms,
and Fire Telephone Sockets & Storage Enclosures to be connected
to just one system. It has been developed in accordance with
BS5839-9:2011.
The system has three main components - the Master Console,
Network Expansion Panels, and the Outstations. The Outstations
and Fire & Emergency Telephones are supplied in different styles
to suit any installation.
The Care2 system is radial (or “Star Wired”) to each Outstation
with Power & Audio transmitted on a single pair of conductors.
Each Care2 Console can address four Outstations by default, and
this can be increased to a maximum of 16 Outstations by fitting
additional Expansion Kits.
Configuration information is stored on internal SD Cards.
The Care2 System is battery backed with integral batteries &
charger and is fully monitored to meet the requirements of
BS5839-9:2011.

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1.2 TECHNICAL SPECIFICATIONS
1.2.1 Master & Slave Consoles
C2CB4 (Black) & C2CS4 (Stainless Steel) Consoles
System self-monitoring BS5839-9:2011 compliant
Power Supply 200V / 230V AC with integral batteries & charger
Power Consumption 75VA (plus approx 50mA per Outstation)
Front Panel Indicators LCD Matrix Display & Rotary Encoder for System Control
LEDs: Power, Incoming Call, Refuge Areas Active, System
Healthy, Processor Restart, Common Fault, Processor Fault
Remote Signalling of Fault Volt-free contact, closing/opening set at installation
Dimensions (W X H x D) 430mm x 310mm (7U) x 130mm
Bezel Dimensions (W x H) 470mm x 350mm
Weight 14Kg (with batteries)
Bezel Cutout (W x H x D) 440mm x 320mm x 135mm
Knockouts 20mm diameter x 23 in top only
Security Handset behind lockable door
Temp / Humidity Range -10 to +30°C (storage and operating) / 95% Non Condensing
Internal Memory Card SD (SDSC) 1GB Max
Figure 1.1 — Typical Care2 Console
The Care2 Console can be rack mounted using the C2CRM Rack
Mounting kit and is 7U high, although 2U must be left above to
allow for terminations.

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1.2.2 Network Expansion Panel
C2CBNEP (Black) & C2CSNEP (Stainless Steel) Network Expansion Panels
System self-monitoring BS5839-9:2011 compliant
Power Supply 200V / 230V AC with integral batteries & charger
Power Consumption 75VA (plus approx 50mA per Remote Unit)
Front Panel Indicators LCD Matrix Display & Rotary Encoder for System Control
LEDs: Power, Incoming Call, Refuge Areas Active, System
Healthy, Processor Restart, Common Fault, Processor Fault
Remote Signalling of Fault Volt-free contact, closing/opening set at installation
Dimensions (W X H x D) 430mm x 310mm (7U) x 130mm
Bezel Dimensions (W x H) 470mm x 350mm
Weight 14Kg (with batteries)
Bezel Cutout (W x H x D) 440mm x 320mm x 135mm
Knockouts 20mm diameter x 23 in top only
Temp / Humidity Range -10 to +30°C (storage and operating) / 95% Non Condensing
Internal Memory Card SD (SDSC) 1GB Max
Figure 1.2 — Typical Care2 Network Expansion Panel
Each Network Expansion Panel can connect to 16 Outstations,
and upto 15 Network Expansion Panels (and one Master Console)
can be networked together to allow upto 256 Remote Units.
NOTE: Calls cannot be managed at Network Expansion Panels.

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1.2.3 Disabled Refuge Remote
C2RRG (Green) & C2RRS (Stainless Steel) Refuge Remotes
Front Panel Indicators Status, System OK
Front Panel Control Call / Accept Button
Internal Control Volume Control
Power Supply 16 - 20V DC
Current Consumption 1.5mA@16V (0.03W) Standby, 40mA@10V (0.4W) Active
Dimensions (W X H x D) 134mm x 134mm x 48mm (Front panel & backbox)
Bezel Dimensions (W x H) 154mm x 154mm (10mm radius)
Bezel Cutout (W x H x D) 136mm x 136mm (10mm radius)
Knockouts 20mm and 25mm diameter in sides of backbox
Weight 0.75 Kg
Temperature Range -10 to +40°C (storage and operating)
Figure 1.3 — Typical Care2 Disabled Refuge Remotes

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1.2.4 Fire & Emergency Telephones
C2FTRP (Red), C2FTSP (Stainless Steel), C2ETGP (Green) Telephones
Front Panel Indicator System OK
Power Supply 16 - 20V DC
Current Consumption >1.5mA@16V (0.03W) Standby, 40mA@10V (0.4W) Active
DImensions (W X H x D) 130mm x 330mm x 75mm (Front panel & backbox)
Bezel Dimensions (W x H) 170mm x 370mm
Bezel Cutout (W x H x D) 136mm x 336mm x 80mm
Knockouts 1 x 20mm diameter in top of backbox
Weight 2.2 Kg
Temperature Range -10 to +40°C (storage and operating)
Figure 1.4 — Typical Care2 Fire & Emergency Telephones

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1.2.5 Disabled Toilet Alarm (DTA Kit)
DTAKIT (White) & DTAKITS (Stainless Steel) Disabled Toilet Alarm
Indicators Active (Over Door) Indicator, Status LED
Front Panel Control Pull Cord to Activate, Reset Button
Power Supply 16 - 20V DC
Current Consumption 1.5mA@16V (0.03W) Standby, 40mA@10V (0.4W) Active
Dimensions
Over Door Light / Sounder
Reset Point
Ceiling Pull Cord
W X H x D
85mm x 85mm x 58mm (excluding back box)
85mm x 85mm x 13mm (excluding back box)
87mm diam x 30mm (including surface mount enclosure)
Back Box requirements
Over Door Light / Sounder

Reset Point

Ceiling Pull Cord
Back boxes are not supplied with the DTA Kit

25mm deep single gang flush box or "round cornered" plastic
surface box is required
25mm deep single gang flush box or "round cornered" plastic
surface box is required
Supplied with its own surface mount enclosure
Temperature Range -10 to +40°C (storage and operating)
Figure 1.5 — Disabled Toilet Alarm Components (DTA Kit)

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1.2.6 Telephone Handset Enclosure
C2RTEB (Black) & C2RTES (Stainless Steel) Enclosures
Power Consumption >1.5mA@16V (0.03W) per monitored handset
Dimensions (W X H x D) 430mm x 310mm (7U) x 130mm
Bezel Dimensions (W x H) 470mm x 350mm
Bezel Cutout (W x H x D) 440mm x 320mm x 135mm
Knockouts 20mm diameter x 23 in top only
Security Handsets stored behind lockable door
Weight 6.2Kg +0.35Kg per handset
Temperature Range -10 to +30°C (storage and operating)
Humidity Range 95% Non Condensing
Figure 1.6 — Typical Care2 Handset Enclosure
1.2.7 Roaming Telephone Sockets
Figure 1.7 — Typical Roaming Telephone Socket Plates

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1.3 SIMPLIFIED SCHEMATIC DIAGRAMS
Figure 1.8 — Simplified Care2 Schematic Diagram
A mixture of Outstations can be fitted to the Care2 Console as
shown in Figure 1.8. The system is “Star Wired” with each
Outstation connected using its own pair of wires.
NOTE: Fire Rated screened cable should be used. If Fire Rated cable is not
used then screened cable is recommended to ensure the best audio quality.

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Care2 issue 9 9
Figure 1.9 — Typical Network Schematic Diagram
NOTE: Each Console (and NEP) can have a maximum 16 Outstations
attached. 
Upto 15 NEPs can be networked together (or 14 using a Master & a Slave
Consoles) to allow upto 256 Outstations.

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Installation Instructions
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