Barco C5011S User manual

ENABLING BRIGHT OUTCOMES
Installation manual
Model C5011S
ClickShare CX-50 Gen2

Registered office: Barco NV
President Kennedypark 35, 8500 Kortrijk, Belgium
www.barco.com/en/support
www.barco.com
Barco NV
Beneluxpark 21, 8500 Kortrijk, Belgium
www.barco.com/en/support
www.barco.com

Copyright ©
All rights reserved. No part of this document may be copied, reproduced or translated. It shall not otherwise be
recorded, transmitted or stored in a retrieval system without the prior written consent of Barco.
Changes
Barco provides this manual 'as is' without warranty of any kind, either expressed or implied, including but not
limited to the implied warranties or merchantability and fitness for a particular purpose. Barco may make
improvements and/or changes to the product(s) and/or the program(s) described in this publication at any time
without notice.
This publication could contain technical inaccuracies or typographical errors. Changes are periodically made
to the information in this publication; these changes are incorporated in new editions of this publication.
The latest edition of Barco manuals can be downloaded from the Barco web site www.barco.com or from the
secured Barco web site https://www.barco.com/en/signin.
Product Security Incident Response
As a global technology leader, Barco is committed to deliver secure solutions and services to our customers,
while protecting Barco’s intellectual property. When product security concerns are received, the product
security incident response process will be triggered immediately. To address specific security concerns or to
report security issues with Barco products, please inform us via contact details mentioned on https://www.
barco. com/psirt. To protect our customers, Barco does not publically disclose or confirm security
vulnerabilities until Barco has conducted an analysis of the product and issued fixes and/or mitigations.
Patent protection
This product is covered by patents and/or pending patent applications. For more info: https://www.barco.com/
en/about-barco/legal/patents.
Trademarks
Brand and product names mentioned in this manual may be trademarks, registered trademarks or copyrights
of their respective holders. All brand and product names mentioned in this manual serve as comments or
examples and are not to be understood as advertising for the products or their manufacturers.

5R5900120 /03 ClickShare CX-50 Gen2
1 CX-50 Gen2 Introduction..................................................................................................................................................................9
1.1 About the CX-50 Gen2.................................................................................................................................................................10
1.2 CX-50 Gen2 specifications........................................................................................................................................................12
1.3 About the Base Unit.......................................................................................................................................................................14
1.4 Mobile Device Support.................................................................................................................................................................18
2 Getting started..........................................................................................................................................................................................19
2.1 Environmental Condition Check.............................................................................................................................................20
2.2 Security recommendations before starting.......................................................................................................................21
2.3 Basic Workflow.................................................................................................................................................................................22
3 CX-50 Gen2 Installation..................................................................................................................................................................23
3.1 Installation methods for the Base Unit ................................................................................................................................24
3.2 Guidelines for ClickShare Conference system installation......................................................................................25
3.3 Table mounting.................................................................................................................................................................................26
3.4 Wall mounting ...................................................................................................................................................................................27
3.5 Standalone setup............................................................................................................................................................................29
3.6 Network deployment requirements.......................................................................................................................................30
3.7 Network connected setup...........................................................................................................................................................32
3.8 Dual network connected setup................................................................................................................................................33
3.9 Dedicated network setup............................................................................................................................................................34
3.10 Display connection to the Base Unit.....................................................................................................................................36
3.11 Fully equipped, Audio only or Camera only conference room...............................................................................38
3.12 Flexible Meeting Room setup ..................................................................................................................................................40
3.13 Touch screen connections to the Base Unit.....................................................................................................................42
3.14 Camera connection........................................................................................................................................................................43
3.15 Content Audio connection..........................................................................................................................................................44
3.16 Echo Canceling Speakerphone audio connection .......................................................................................................45
3.17 LAN connection................................................................................................................................................................................46
3.18 HDMI connection to the Base Unit ........................................................................................................................................47
3.19 Power connection ........................................................................................................................................................................... 48
3.20 Wired roomdock...............................................................................................................................................................................50
3.21 First startup of the Base Unit ....................................................................................................................................................51
3.22 Preferred way to start up.............................................................................................................................................................52
3.23 Start up without configuration ..................................................................................................................................................58
3.24 Registration to XMS Cloud ........................................................................................................................................................59
Table of contents

R5900120 /03 ClickShare CX-50 Gen26
3.25 Activating calendar integration with XMS Cloud............................................................................................................62
4 Preparing the Buttons .......................................................................................................................................................................67
4.1 Pairing ...................................................................................................................................................................................................68
4.2 ClickShare Extension Pack.......................................................................................................................................................70
4.3 ClickShare Extension Pack installer.....................................................................................................................................71
4.4 ClickShare Windows Certified driver ...................................................................................................................................73
4.5 ClickShare Desktop App.............................................................................................................................................................74
4.6 MSI installer of the ClickShare Desktop App...................................................................................................................75
5 CX-50 Gen2 Configurator .............................................................................................................................................................77
5.1 Accessing the Configurator.......................................................................................................................................................79
5.2 ClickShare Configuration Wizard...........................................................................................................................................83
5.3 On-Screen ID information ..........................................................................................................................................................85
5.4 Personalisation, Wallpaper........................................................................................................................................................87
5.5 Personalisation, Personalized wallpaper ..........................................................................................................................89
5.6 Manage configuration files.........................................................................................................................................................91
5.7 Display setup, Outputs.................................................................................................................................................................93
5.8 Display setup, Inputs.....................................................................................................................................................................95
5.9 Peripherals .........................................................................................................................................................................................96
5.10 Flexible Meeting Rooms .............................................................................................................................................................98
5.11 Wi-Fi settings.....................................................................................................................................................................................99
5.12 Wi-Fi settings, Access Point settings................................................................................................................................ 100
5.13 Wi-Fi settings, Wireless Client.............................................................................................................................................. 102
5.14 Wi-Fi settings, Wireless Client, EAP-TLS ...................................................................................................................... 103
5.15 Wi-Fi settings, Wireless Client, EAP-TTLS ................................................................................................................... 106
5.16 Wi-Fi settings, Wireless Client, PEAP.............................................................................................................................. 107
5.17 Wi-Fi settings, Wireless Client, WPA2-PSK.................................................................................................................. 109
5.18 LAN settings.....................................................................................................................................................................................110
5.19 LAN Settings, Wired Authentication ...................................................................................................................................112
5.20 LAN Settings, EAP-TLS security mode............................................................................................................................113
5.21 LAN Settings, EAP-TTLS security mode.........................................................................................................................115
5.22 Service, mobile devices.............................................................................................................................................................117
5.23 Service, PresentSense..............................................................................................................................................................119
5.24 Service, ClickShare API, remote control via API........................................................................................................ 120
5.25 Services, SNMP............................................................................................................................................................................ 121
5.26 Security, security level............................................................................................................................................................... 122
5.27 Security, passwords.................................................................................................................................................................... 124
5.28 Security, HTTP Encryption...................................................................................................................................................... 125
5.29 Status information Base Unit................................................................................................................................................. 127
5.30 Date & Time setup, manually ................................................................................................................................................ 128
5.31 Date & Time setup, time server............................................................................................................................................ 130
5.32 Energy savers................................................................................................................................................................................ 131
5.33 Buttons............................................................................................................................................................................................... 132
5.34 Buttons, External access point, mode EAP-TLS........................................................................................................ 133
5.35 Buttons, External access point, mode EAP-TTLS..................................................................................................... 135
5.36 Buttons, External access point, mode PEAP ............................................................................................................... 136
5.37 Buttons, External access point, mode WPA2-PSK................................................................................................... 137
5.38 Blackboard....................................................................................................................................................................................... 138
5.39 XMS Cloud Integration.............................................................................................................................................................. 139
5.40 Firmware Update.......................................................................................................................................................................... 141
5.41 Support & Updates, Troubleshoot, log settings .......................................................................................................... 143
5.42 Troubleshooting, Erase all settings.................................................................................................................................... 144
5.43 Reset to factory defaults .......................................................................................................................................................... 145

7R5900120 /03 ClickShare CX-50 Gen2
5.44 Troubleshoot, diagnostics ....................................................................................................................................................... 146
6 Firmware updates ............................................................................................................................................................................. 147
6.1 Updating the CX-50 Gen2 firmware .................................................................................................................................. 148
7 Troubleshooting .................................................................................................................................................................................. 149
7.1 Troubleshooting list..................................................................................................................................................................... 150
Index .............................................................................................................................................................................................................. 153

R5900120 /03 ClickShare CX-50 Gen28

9R5900120 /03 ClickShare CX-50 Gen2
1.1 About the CX-50 Gen2..................................................................................................................10
1.2 CX-50 Gen2 specifications ............................................................................................................12
1.3 About the Base Unit ......................................................................................................................14
1.4 Mobile Device Support ..................................................................................................................18
About this document
This installation manual explains how to install your CX-50 Gen2 in a meeting room, It explains also how to
make everything operational. It provides detailed information on how to configure your CX-50 Gen2.
Available System documentation
Next to the installation manual, a user guide and a safety manual are available on Barco’s website, www.
barco.com/clickshare.
A printed copy of the safety manual is included in the CX-50 Gen2 box at purchase.
Depending on the CX-50 Gen2 version, some graphics might be different to the ones used in this
manual. This however does not have any effect on the functionality.
CX-50 Gen2
Introduction 1

R5900120 /03 ClickShare CX-50 Gen210
1.1 About the CX-50 Gen2
CX-50 Gen2 versions
With the Conferencing Button or ClickShare app, in seconds, you are automatically connected to cameras,
mics, soundbars and any other AV peripherals in the room for a better, more immersive meeting experience.
Everything becomes part of your laptop.
This CX-50 Gen2 not only helps the presenter get the presentation on-screen in a second, but it also allows
the other people in the conference to participate more actively. The result is enhanced meeting efficiency and
better decision-making.
The set is compatible with any laptop, desktop tablet or smartphone OS. It works with most conferencing
platforms and connects instantly with most brands of peripherals (speakers, microphones, webcams,
soundbars) when using the Conferencing Button or ClickShare app.
At the moment 6 different versions are available on the market. Each set is sold in its specific region and it can
only be used in that specific region because of WiFi regulations.
Components CX-50 Gen2 set
A standard CX-50 Gen2 set consists of a Base Unit and 2 Conference Buttons. Depending on the location
where you buy the product, the software of the Base Unit is different. If needed, you can buy additional
Conferencing Buttons and a tray to store the Buttons.
1
2
Image 1–1
1 Base Unit
2 Conferencing Button1
Accessories included
Depending on the country where you buy the product, the following regionalized accessories are also included
in the CX-50 Gen2 box.
CX-50 Gen2 Introduction
1. Futher called Button