Barco C5011S User manual

ENABLING BRIGHT OUTCOMES
Installation manual
Model C5011S
ClickShare CX-50 Gen2

Registered office: Barco NV
President Kennedypark 35, 8500 Kortrijk, Belgium
www.barco.com/en/support
www.barco.com
Barco NV
Beneluxpark 21, 8500 Kortrijk, Belgium
www.barco.com/en/support
www.barco.com

Copyright ©
All rights reserved. No part of this document may be copied, reproduced or translated. It shall not otherwise be
recorded, transmitted or stored in a retrieval system without the prior written consent of Barco.
Changes
Barco provides this manual 'as is' without warranty of any kind, either expressed or implied, including but not
limited to the implied warranties or merchantability and fitness for a particular purpose. Barco may make
improvements and/or changes to the product(s) and/or the program(s) described in this publication at any time
without notice.
This publication could contain technical inaccuracies or typographical errors. Changes are periodically made
to the information in this publication; these changes are incorporated in new editions of this publication.
The latest edition of Barco manuals can be downloaded from the Barco web site www.barco.com or from the
secured Barco web site https://www.barco.com/en/signin.
Product Security Incident Response
As a global technology leader, Barco is committed to deliver secure solutions and services to our customers,
while protecting Barco’s intellectual property. When product security concerns are received, the product
security incident response process will be triggered immediately. To address specific security concerns or to
report security issues with Barco products, please inform us via contact details mentioned on https://www.
barco. com/psirt. To protect our customers, Barco does not publically disclose or confirm security
vulnerabilities until Barco has conducted an analysis of the product and issued fixes and/or mitigations.
Patent protection
This product is covered by patents and/or pending patent applications. For more info: https://www.barco.com/
en/about-barco/legal/patents.
Trademarks
Brand and product names mentioned in this manual may be trademarks, registered trademarks or copyrights
of their respective holders. All brand and product names mentioned in this manual serve as comments or
examples and are not to be understood as advertising for the products or their manufacturers.

5R5900120 /03 ClickShare CX-50 Gen2
1 CX-50 Gen2 Introduction..................................................................................................................................................................9
1.1 About the CX-50 Gen2.................................................................................................................................................................10
1.2 CX-50 Gen2 specifications........................................................................................................................................................12
1.3 About the Base Unit.......................................................................................................................................................................14
1.4 Mobile Device Support.................................................................................................................................................................18
2 Getting started..........................................................................................................................................................................................19
2.1 Environmental Condition Check.............................................................................................................................................20
2.2 Security recommendations before starting.......................................................................................................................21
2.3 Basic Workflow.................................................................................................................................................................................22
3 CX-50 Gen2 Installation..................................................................................................................................................................23
3.1 Installation methods for the Base Unit ................................................................................................................................24
3.2 Guidelines for ClickShare Conference system installation......................................................................................25
3.3 Table mounting.................................................................................................................................................................................26
3.4 Wall mounting ...................................................................................................................................................................................27
3.5 Standalone setup............................................................................................................................................................................29
3.6 Network deployment requirements.......................................................................................................................................30
3.7 Network connected setup...........................................................................................................................................................32
3.8 Dual network connected setup................................................................................................................................................33
3.9 Dedicated network setup............................................................................................................................................................34
3.10 Display connection to the Base Unit.....................................................................................................................................36
3.11 Fully equipped, Audio only or Camera only conference room...............................................................................38
3.12 Flexible Meeting Room setup ..................................................................................................................................................40
3.13 Touch screen connections to the Base Unit.....................................................................................................................42
3.14 Camera connection........................................................................................................................................................................43
3.15 Content Audio connection..........................................................................................................................................................44
3.16 Echo Canceling Speakerphone audio connection .......................................................................................................45
3.17 LAN connection................................................................................................................................................................................46
3.18 HDMI connection to the Base Unit ........................................................................................................................................47
3.19 Power connection ........................................................................................................................................................................... 48
3.20 Wired roomdock...............................................................................................................................................................................50
3.21 First startup of the Base Unit ....................................................................................................................................................51
3.22 Preferred way to start up.............................................................................................................................................................52
3.23 Start up without configuration ..................................................................................................................................................58
3.24 Registration to XMS Cloud ........................................................................................................................................................59
Table of contents

R5900120 /03 ClickShare CX-50 Gen26
3.25 Activating calendar integration with XMS Cloud............................................................................................................62
4 Preparing the Buttons .......................................................................................................................................................................67
4.1 Pairing ...................................................................................................................................................................................................68
4.2 ClickShare Extension Pack.......................................................................................................................................................70
4.3 ClickShare Extension Pack installer.....................................................................................................................................71
4.4 ClickShare Windows Certified driver ...................................................................................................................................73
4.5 ClickShare Desktop App.............................................................................................................................................................74
4.6 MSI installer of the ClickShare Desktop App...................................................................................................................75
5 CX-50 Gen2 Configurator .............................................................................................................................................................77
5.1 Accessing the Configurator.......................................................................................................................................................79
5.2 ClickShare Configuration Wizard...........................................................................................................................................83
5.3 On-Screen ID information ..........................................................................................................................................................85
5.4 Personalisation, Wallpaper........................................................................................................................................................87
5.5 Personalisation, Personalized wallpaper ..........................................................................................................................89
5.6 Manage configuration files.........................................................................................................................................................91
5.7 Display setup, Outputs.................................................................................................................................................................93
5.8 Display setup, Inputs.....................................................................................................................................................................95
5.9 Peripherals .........................................................................................................................................................................................96
5.10 Flexible Meeting Rooms .............................................................................................................................................................98
5.11 Wi-Fi settings.....................................................................................................................................................................................99
5.12 Wi-Fi settings, Access Point settings................................................................................................................................ 100
5.13 Wi-Fi settings, Wireless Client.............................................................................................................................................. 102
5.14 Wi-Fi settings, Wireless Client, EAP-TLS ...................................................................................................................... 103
5.15 Wi-Fi settings, Wireless Client, EAP-TTLS ................................................................................................................... 106
5.16 Wi-Fi settings, Wireless Client, PEAP.............................................................................................................................. 107
5.17 Wi-Fi settings, Wireless Client, WPA2-PSK.................................................................................................................. 109
5.18 LAN settings.....................................................................................................................................................................................110
5.19 LAN Settings, Wired Authentication ...................................................................................................................................112
5.20 LAN Settings, EAP-TLS security mode............................................................................................................................113
5.21 LAN Settings, EAP-TTLS security mode.........................................................................................................................115
5.22 Service, mobile devices.............................................................................................................................................................117
5.23 Service, PresentSense..............................................................................................................................................................119
5.24 Service, ClickShare API, remote control via API........................................................................................................ 120
5.25 Services, SNMP............................................................................................................................................................................ 121
5.26 Security, security level............................................................................................................................................................... 122
5.27 Security, passwords.................................................................................................................................................................... 124
5.28 Security, HTTP Encryption...................................................................................................................................................... 125
5.29 Status information Base Unit................................................................................................................................................. 127
5.30 Date & Time setup, manually ................................................................................................................................................ 128
5.31 Date & Time setup, time server............................................................................................................................................ 130
5.32 Energy savers................................................................................................................................................................................ 131
5.33 Buttons............................................................................................................................................................................................... 132
5.34 Buttons, External access point, mode EAP-TLS........................................................................................................ 133
5.35 Buttons, External access point, mode EAP-TTLS..................................................................................................... 135
5.36 Buttons, External access point, mode PEAP ............................................................................................................... 136
5.37 Buttons, External access point, mode WPA2-PSK................................................................................................... 137
5.38 Blackboard....................................................................................................................................................................................... 138
5.39 XMS Cloud Integration.............................................................................................................................................................. 139
5.40 Firmware Update.......................................................................................................................................................................... 141
5.41 Support & Updates, Troubleshoot, log settings .......................................................................................................... 143
5.42 Troubleshooting, Erase all settings.................................................................................................................................... 144
5.43 Reset to factory defaults .......................................................................................................................................................... 145

7R5900120 /03 ClickShare CX-50 Gen2
5.44 Troubleshoot, diagnostics ....................................................................................................................................................... 146
6 Firmware updates ............................................................................................................................................................................. 147
6.1 Updating the CX-50 Gen2 firmware .................................................................................................................................. 148
7 Troubleshooting .................................................................................................................................................................................. 149
7.1 Troubleshooting list..................................................................................................................................................................... 150
Index .............................................................................................................................................................................................................. 153

R5900120 /03 ClickShare CX-50 Gen28

9R5900120 /03 ClickShare CX-50 Gen2
1.1 About the CX-50 Gen2..................................................................................................................10
1.2 CX-50 Gen2 specifications ............................................................................................................12
1.3 About the Base Unit ......................................................................................................................14
1.4 Mobile Device Support ..................................................................................................................18
About this document
This installation manual explains how to install your CX-50 Gen2 in a meeting room, It explains also how to
make everything operational. It provides detailed information on how to configure your CX-50 Gen2.
Available System documentation
Next to the installation manual, a user guide and a safety manual are available on Barco’s website, www.
barco.com/clickshare.
A printed copy of the safety manual is included in the CX-50 Gen2 box at purchase.
Depending on the CX-50 Gen2 version, some graphics might be different to the ones used in this
manual. This however does not have any effect on the functionality.
CX-50 Gen2
Introduction 1

R5900120 /03 ClickShare CX-50 Gen210
1.1 About the CX-50 Gen2
CX-50 Gen2 versions
With the Conferencing Button or ClickShare app, in seconds, you are automatically connected to cameras,
mics, soundbars and any other AV peripherals in the room for a better, more immersive meeting experience.
Everything becomes part of your laptop.
This CX-50 Gen2 not only helps the presenter get the presentation on-screen in a second, but it also allows
the other people in the conference to participate more actively. The result is enhanced meeting efficiency and
better decision-making.
The set is compatible with any laptop, desktop tablet or smartphone OS. It works with most conferencing
platforms and connects instantly with most brands of peripherals (speakers, microphones, webcams,
soundbars) when using the Conferencing Button or ClickShare app.
At the moment 6 different versions are available on the market. Each set is sold in its specific region and it can
only be used in that specific region because of WiFi regulations.
Components CX-50 Gen2 set
A standard CX-50 Gen2 set consists of a Base Unit and 2 Conference Buttons. Depending on the location
where you buy the product, the software of the Base Unit is different. If needed, you can buy additional
Conferencing Buttons and a tray to store the Buttons.
1
2
Image 1–1
1 Base Unit
2 Conferencing Button1
Accessories included
Depending on the country where you buy the product, the following regionalized accessories are also included
in the CX-50 Gen2 box.
CX-50 Gen2 Introduction
1. Futher called Button

11R5900120 /03 ClickShare CX-50 Gen2
Products Contains Accessories included
R9861622xx2• R9861622 • DC adapter with regional
depending power cord
• Printed safety manual
R9861622xx2B2 • R9861622
• 2x R9861600D01C3
• DC adapter with regional
depending power cord
• Printed safety manual
R9861600D01C31x R9861600D01C3
Contact your local sales representative for the correct regional variant to be used in your country.
CX-50 Gen2 Introduction
2. xx=EU, CN, NA, US, ZH, RW,
3. For US, R9861600D01CUS

R5900120 /03 ClickShare CX-50 Gen212
1.2 CX-50 Gen2 specifications
Dimensions (HxWxD) 39mm x 200mm x 202mm
Power supply Standard 110/220 V AC plug or USB-C (back)
Power consumption Operational: 74.5W (max)
Standby: 0.27W - Networked standby: 3.7W
Weight 985 gr
Operating system Windows 10 or higher macOS 11 (BigSur) and higher
Android v11 and higher (ClickShare App)
iOS 14 and higher (ClickShare App)
System requirements For a smooth experience with Microsoft Teams or Zoom
Minimum: Intel i3 dual-core processor / 8GB RAM / OS : Windows 10 latest
build or Mojave latest build
Recommended: Intel i5 4-core processor / 8GB RAM / OS: Windows 10
latest build or Mac OS latest build
Video outputs 4K UHD (3840*2160) @ 60Hz. HDMI 1.4b
4K UHD (3840*2160) @ 60Hz.USB-C DP ALT mode (back)
Video inputs 4k UHD (3840*2160) @30Hz.USB-C DP ALT mode (front)
Audio output USB, jack, HDMI
Connections Front side: 1x USB-C 3.1
Rear side: 1x USB-C 3.1, 2x USB -A 3.1, 1x Ethernet LAN 2.5Gbit, Audio
analog line out on jack socket (3.5mm)
ClickShare Buttons 2
ClickShare App Desktop & Mobile
Native protocols Airplay, Google Cast, Miracast
Maximum number of
simultaneous connections
(with Buttons and/or App)
32
Noise Level Max. 25dBA @ 0-30°C
Max. 30dBA @ 30-40°C
Authentication protocol WPA2-PSK in stand alone mode
WPA2-PSK or IEEE 802.1X using the ClickShare Button in network
integration mode
Wireless transmission
protocol
IEEE 802.11 a/g/n/ac and IEEE 802.15.1
Reach Max. 30m (100 ft) between ClickShare Button and ClickShare Base Unit
Frequency band 2.4 GHZ and 5 GHz (DFS channels supported in select number of
countries)
Temperature range Operating: 0°C to +40°C (+32°F to +104°F)
Max: 35°C (95°F) at 3000m
Storage: -20°C to +60°C (-4°F to +140°F)
Humidity Storage: 0 to 90% relative humidity, non-condensing
CX-50 Gen2 Introduction

13R5900120 /03 ClickShare CX-50 Gen2
Operation: 0 to 85% relative humidity, non-condensing
Anti-theft system Kensington lock
Certifications FCC/CE
Touch screen support &
Interactivity
Yes
Wireless conferencing via App or Button
Local view High quality
Network connection LAN & WiFi (dual)
Management and reporting Yes
Warranty 1 year standard. 5 years coverage via SmartCare
Conferencing Button
Weight 60 gr - 0.132 lb
Frequency band 2.4 GHZ and 5 GHz
Wireless transmission
protocol
IEEE 802.11 a/b/g/n/ac
Authentication protocol WPA2-PSK in stand alone mode
WPA2-PSK or IEEE 802.1X in network integration mode
Connectors USB-C type
Dimensions (HxWxD) 14.6 mm x 59.3 mm x 161.39 mm / 0.57” x 2.354” x 6.354”
Power consumption Powered over USB
5V DC
350mA Typical
500mA Maximum
CX-50 Gen2 Introduction

R5900120 /03 ClickShare CX-50 Gen214
1.3 About the Base Unit
Base Unit
The Base Unit receives the wireless input from the conferencing Buttons and controls the content of
the meeting room display. Furthermore, a touch screen, USB camera and USB speakerphone can
be connected to the Base Unit.
Base Unit functionality
The Base Unit receives the wireless input from the Buttons and controls the content of the meeting room
display and the peripherals connected to the Base Unit (speakers, microphones, webcam and soundbar).
Furthermore, it will send out the content from the camera and/or the speakerphone towards the Button.
The Base Unit can be inside a cabinet in the meeting room, or put on the meeting room table or mounted on a
wall. Check the Installation Guide for instructions on how to install the Base Unit.
1
23
Image 1–2
7
456
8
Image 1–3
1 USB Type-CTM port
2 Status LED ring
3 Standby Button
4 LAN input
5 HDMI out
6 2x USB Type-A port
7 USB Type-CTM port
8 19V DC input
USB Type-A Port
The USB port is used to update the software of both the Base Unit and the Buttons and to connect a touch
screen, USB camera or USB echo-cancelling speakerphone to the Base Unit.
CX-50 Gen2 Introduction

15R5900120 /03 ClickShare CX-50 Gen2
USB Type-CTM Port
The front USB Type-CTMport is used to pair the Button to the Base Unit. This port can also be used to update
the software and firmware of both the Base Unit and the Buttons.
The front USB Type-CTMport used in combination with the HDMI-in to USB-C convertor, can be used as HDMI
input. This port supports the wired roomdock functionnality. With wired roomdock, the user can share high
resolution content and connect to the room audio and video over a wired connection.
The back USB Type-CTMport can be used to connect a second display, a touch screen, USB camera or USB
echo-cancelling speakerphone to the Base Unit. It can also be used as power input via USB.
Status LED ring
The color of the LED ring around the power button of the Base Unit give information on the status of the
system.
LEDs behavior Explanation
static red • receiving content from the Buttons and streaming towards the
display.
• during the first phase of the Base Unit boot process.
blinking white • system is starting up (during the second phase)
• Button pairing is in progress
• software update of the Base Unit
breathing white • ECO standby mode
static white • awake and ready (i.e. showing the welcome message on the
display)
• pairing and software update of the Button is done, you can now
unplug the Button from the Base Unit.
red blinking • an error occurred
dark • deep standby/off
Power button
The button at the front of the Base Unit has a standby function once the Base Unit is powered.
• When the system is in normal operational mode, a push makes the system goes into a pre-defined standby
mode.
• When the system is in standby, a push triggers the system to start up and it goes into normal operational
mode.
Back layout of the Base Unit
The connection panel is situated at the back of the Base Unit.
5
2
1
34
678
Image 1–4
CX-50 Gen2 Introduction

R5900120 /03 ClickShare CX-50 Gen216
1 Analog Audio out
2 LAN Ethernet connection
3 HDMI out
4 USB Type-A port (USB 3.1)
5 USB Type-CTM port (USB 3.1)
6 Power connection
7 Reset
8 Kensington lock
Mechanical fixture points
The mechanical fixture points are located at the bottom of the Base Unit (reference 1 on Image 1–5)
1
1
2
Image 1–5
Antenna
The antenna is built-in in the CX-50 Gen2.
Bottom layout of the Base Unit
The serial number label containing the Barco part number, the revision number, production date (week-year)
and the serial number (reference 2 on Image 1–5).
The product label with the applicable certification logos.
The product label contains:
• the Barco logo
• the product name
• the Barco part number
• the power rating
CX-50 Gen2 Introduction

17R5900120 /03 ClickShare CX-50 Gen2
• markings for applicable standards (CE, CCC, UL, ...)
• markings for waste regulation
• “Made in ...”
CX-50 Gen2 Introduction

R5900120 /03 ClickShare CX-50 Gen218
1.4 Mobile Device Support
Overview
The below list of Apps are supported by ClickShare and can be installed on your mobile device from Google
Play or Apple App Store. Or can be installed on your Windows or Mac pc
Before you can use your mobile device with ClickShare, you have to connect the mobile device Wi-Fi with the
ClickShare Base Unit Wi-Fi. Follow the instructions as given in your mobile device user guide. Or connect the
Base Unit to the network, then you do not need to switch your Wi-Fi.
App Used on
ClickShare App iOS
Android
Windows
Mac OS
Apps can be downloaded from www.clickshare.app .
CX-50 Gen2 Introduction

19R5900120 /03 ClickShare CX-50 Gen2
2.1 Environmental Condition Check.....................................................................................................20
2.2 Security recommendations before starting ......................................................................................21
2.3 Basic Workflow.............................................................................................................................22
Getting started 2

R5900120 /03 ClickShare CX-50 Gen220
2.1 Environmental Condition Check
Environment condition check
For installations in environments where the device is subject to excessive dust, then it is highly advisable and
desirable to have this dust removed prior to it reaching the device clean air supply. Devices or structures to
extract or shield excessive dust well away from the device are a prerequisite; if this is not a feasible solution
then measures to relocate the device to a clean air environment should be considered.
It is the customer's responsibility to ensure at all times that the device is protected from the harmful effects of
hostile airborne particles in the environment of the device. The manufacturer reserves the right to refuse repair
if a device has been subject to negligence, abandon or improper use.
Ambient temperature conditions
Max. ambient temperature : +40°C or 104°F
Min. ambient temperature: +0°C or 32°F
Storage temperature: -10°C to +60°C (14°F to 140°F)
Humidity Conditions
Storage: 0 to 90% relative humidity, non-condensing
Operation: 0 to 85% relative humidity, non-condensing
Environment
Do not install the device in a site near heat sources such as radiators or air ducts, or in a place subject to
direct sunlight, excessive dust or humidity. Be aware that room heat rises to the ceiling; check that
temperature near the installation site is not excessive.
Getting started