Beam IntelliDOCK RST310 User manual

RST310
9505A IntelliDOCK
Docking Station
Installation and
User Manual
Beam Communications Pty Ltd
1

RST310 USER & INSTALLATION MANUAL
RST310
9505A IntelliDOCK
Docking Station
Installation and
User Manual
Version 03
Beam Communications Pty Ltd
8 Anzed Court, Mulgrave,
Victoria, 3170, AUSTRALIA
Information furnished by Beam Communications Pty Ltd (Beam) is believed to be accurate and
reliable. However, no responsibility is assumed by Beam for its use, or for any infringement of patents
or other rights of third parties, which may result from its use. No license is granted by implication or
otherwise under any patent or patent rights of Beam. Beam reserves the right to change specifications
at any time without notice.
Copyright © 2005 Beam Communications Pty Ltd. All rights reserved
Product name: RST310 Installation & User Manual
Manual revision: 03
Part Number: USRMAN001603
Release date: June 2005
2

RST310 USER & INSTALLATION MANUAL
Contents
CONTENTS........................................................................................................................................................... 3
SAFETY INFORMATION.................................................................................................................................... 5
WELCOME............................................................................................................................................................ 6
CONVENTIONS IN THIS MANUAL.......................................................................................................................... 7
ABOUT BEAM COMMUNICATIONS............................................................................................................... 8
IMPORTANT POWERING INFORMATION............................................................................................................... 9
WHAT IS THE RST310? .................................................................................................................................. 10
RST310 OVERVIEW......................................................................................................................................... 11
The Front Panel.......................................................................................................................................... 11
The Rear Panel........................................................................................................................................... 11
The RST310 Status Indicators................................................................................................................. 12
Display Status Indicators........................................................................................................................... 12
PACKAGE CONTENTS.................................................................................................................................... 14
THE RST310 PACKAGE CONTAINS:................................................................................................................. 14
OPTIONAL ACCESSORIES ................................................................................................................................. 14
GETTING STARTED......................................................................................................................................... 15
WHAT IS A SIM CARD?..................................................................................................................................... 15
SIM CARD PROTECTION .................................................................................................................................. 15
INSTALLING/REMOVING THE SIM CARD........................................................................................................... 15
PIN DETAILS............................................................................................................................................. 16
INSTALLING RST310....................................................................................................................................... 17
MOUNTING THE RST310.................................................................................................................................. 17
Mounting methods...................................................................................................................................... 18
CONNECTING THE POWER CABLE.................................................................................................................... 21
CONNECTING THE HANDSETS ........................................................................................................................... 22
CONNECTING THE LAPTOP ............................................................................................................................... 22
CONNECTING TO THE LOG PORT...................................................................................................................... 23
CONNECTING 9505A HANDHELD CONNECTOR CABLE ................................................................................... 23
USING THE ANTENNA ADAPTOR ........................................................................................................................ 24
CONNECTING THE ADAPTOR:............................................................................................................................ 24
REMOVING THE ANTENNA FROM THE 9505A HANDSET................................................................................... 25
CONNECTING THE ANTENNA ADAPTOR............................................................................................................. 25
INSTALLING THE ANTENNA......................................................................................................................... 26
PLANNING THE ANTENNA INSTALLATION.......................................................................................................... 26
INSTALLATION OPTIONS.................................................................................................................................... 27
BASIC OPERATION ......................................................................................................................................... 28
OPERATIONAL NOTES:...................................................................................................................................... 28
USING THE RJ-11 SOCKET & TELEPHONE.............................................................................................. 29
RJ11 / POTS EQUIPMENT............................................................................................................................... 30
VOICEMAIL......................................................................................................................................................... 31
SHORT MESSAGE SERVICE – SMS ................................................................................................................. 31
FACSIMILE SUPPORT ........................................................................................................................................ 31
USE OF THE RST310 WITH A PABX................................................................................................................ 31
CONFIGURING THE RJ11 PORT PARAMETERS...................................................................................... 32
CONFIGURING SMS-POTS FEATURE ........................................................................................................ 33
CONNECTING AN SMS-POTS HANDSET ......................................................................................................... 33
3

RST310 USER & INSTALLATION MANUAL
CONFIGURING THE RST310 FOR SMS-POTS............................................................................................... 33
DATA SETTINGS AUTO ANSWER............................................................................................................... 34
Data Terminal settings for auto-answering an incoming data call...................................................... 34
REMOTE CONFIGURATION........................................................................................................................... 35
INTELLIGENT HANDSET USE....................................................................................................................... 37
INTELLIGENT HANDSET USE (OPTIONAL).......................................................................................................... 37
Connecting an Intelligent Handset........................................................................................................... 38
Symbols on the Intelligent Handset versus the 9505A......................................................................... 39
IN-VEHICLE HANDS FREE KIT (OPTIONAL)............................................................................................. 40
Installation of In-vehicle Hands-free........................................................................................................ 40
ANTENNA INSTALLATION GUIDES ............................................................................................................ 41
EXAMPLES......................................................................................................................................................... 41
Maritime Installations................................................................................................................................. 41
Fixed Building Installations ....................................................................................................................... 41
Mobile / Transport Installations................................................................................................................ 42
Heavy Machinery Installations.................................................................................................................. 42
INSTALLING ANTENNA CABLES......................................................................................................................... 42
PROTECTING THE ANTENNA FROM LIGHTNING ................................................................................................ 43
ASSURING QUALITY OF IRIDIUM SERVICE................................................................44
OBSTRUCTIONS................................................................................................................................................ 44
CABLING............................................................................................................................................................ 44
RF INTERFERENCE........................................................................................................................................... 45
SYMPTOMS OF RF INTERFERENCE .................................................................................................................. 46
MITIGATION OF RF INTERFERENCE.................................................................................................................. 46
Recommended Operating Distances:..................................................................................................... 46
Inmarsat Mini-M.......................................................................................................................................... 46
Inmarsat M-4............................................................................................................................................... 47
Inmarsat-C (CAPSAT)............................................................................................................................... 47
SPECIFICATION SUMMARY.......................................................................................................................... 48
RS232 SPECIFICATION .................................................................................................................................. 49
PHYSICAL CONNECTION ................................................................................................................................... 49
RS232 PORT SIGNAL SUPPORT AND HANDSHAKING...................................................................................... 49
RS232 PORT ELECTRICAL PARAMETERS........................................................................................................ 50
RF INTERFERENCE......................................................................................................................................... 51
SYMPTOMS OF RF INTERFERENCE .................................................................................................................. 52
MITIGATION OF RF INTERFERENCE.................................................................................................................. 52
Inmarsat Interference................................................................................................................................. 52
Recommended Operating Distances:..................................................................................................... 53
Inmarsat Mini-M.......................................................................................................................................... 53
Inmarsat M-4............................................................................................................................................... 53
Inmarsat-C (CAPSAT)............................................................................................................................... 53
TROUBLESHOOTING THE RST310............................................................................................................. 54
4

RST310 USER & INSTALLATION MANUAL
Safety Information
Note: Read the following information before installing and using
the BEAM RST310.
Your RST310 is a low power radio transmitter and receiver. When it is ON, it receives
and sends out radio frequency (RF) signals.
The design of your RST310 system complies with international safety standards.
Refer to the appropriate section of the RST310 User Manual for additional relevant
safety information.
Warning: Do not open equipment. There are no user-
serviceable parts inside.
If a DC power supply is to be used, its output must comply with
the Safety Extra Low Voltage (SELV) requirements of
IEC60950.
All connectors except the Line and Accessory sockets must only
be connected to equipment ports which comply with the Safety
Extra Low Voltage (SELV) requirements of IEC60950.”
5

RST310 USER & INSTALLATION MANUAL
Welcome
Welcome to the Beam RST310, the Intelligent Docking Station for the 9505A
Handheld Iridium / Motorola handset.
This Installation and Configuration manual contains all the information you need to
install and configure the Beam RST310 and discover the advantages of Beam
Communications and Iridium Network technology.
The RST310 User and Installation Manual is for new and experienced users of
wireless network systems.
6

RST310 USER & INSTALLATION MANUAL
Conventions in this Manual
Warnings, cautions and notes appear throughout this manual. They are represented
by following conventions.
Warning: This symbol and associated text indicate a warning note
providing information to prevent personal injury or damage to
equipment.
Note: This symbol and associated text indicate a note providing general
operating information.
Interference: All wireless phones may get interference, which could
affect performance.
7

RST310 USER & INSTALLATION MANUAL
About BEAM Communications
Beam Communications, is an authorised manufacturer of Iridium Satellite products.
Beam develops subscriber products that utilise the Iridium satellite network of Low
Earth Orbit satellites, known as LEOs. The Iridium network is extensively used
around the world by commercial enterprises and defence agencies.
Beam products address the needs of individuals, communities, government agencies
and the corporate sector, providing voice and data access without the need for
traditional wire-line or mobile phone infrastructure.
As the Iridium satellite network is global, Beam’s products address global markets,
across the spectrum of rural and remote users, including households, motor vehicles,
telemetry, maritime and emergency services.
8

RST310 USER & INSTALLATION MANUAL
Important Powering Information
Powering up the RST310A Terminal
1. Turn off power to the terminal.
2. Ensure that all the cables are connected to the 9505A handset as shown
below
External
Antenna
Power
Connector Audio / Mic
Connector
9505A to Main
Terminal
connection
3. Turn off the 9505A phone (if not already off).
4. Turn on power to the terminal. The 9505A phone will automatically turn on.
5. Please wait for up to 60 seconds for the phone to register.
You are now ready to make calls using either standard phone equipment connected
to the RJ11 sockets or the Intelligent handset if installed to the terminal.
9

RST310 USER & INSTALLATION MANUAL
What is the RST310?
The RST310 is a Remote Satellite Terminal docking station for the Motorola and
Iridium 9505A Handheld Satellite Telephones. Once the handset is docked in the
Intelligent Docking Station it provides a reliable and cost effective telephone or data
service connection when a wired connection is not available.
The RST310 uses the Iridium handheld satellite telephone transceiver to gain access
to the Iridium network The RST310 allows the connection of standard telephone
handsets and other telecommunications devices.
The RST310 emulates the functionality of the Public Switched Telephone Network
(PSTN). It includes two wire voice connections, a Hayes compatible modem,
providing a serial socket for a computer, a socket for the connection of a plug-pack
type mains power supply and a connection to an external antenna.
The RST310 provides a serial control interface and audio input and outputs by way of
the transceiver’s control and connection interface.
In addition, the RST310 incorporates a signal strength indication to assist in
implementation and in-call performance.
The RST310 from Beam Communications brings you all the convenience and ease
of use of a normal wired telephone anywhere in the world using the Iridium Satellite
phone system. It also brings you a data connection and SMS access without having
to buy a modem. It is all included in the RST310.
10

RST310 USER & INSTALLATION MANUAL
RST310 Overview
The Front Panel
Figure 1 - The RST310 front panel
Status LEDS
1. Power
2. Voicemail waiting*
3. SMS waiting
4. Call status
5. Signal strength
* Subject to network availability
The Rear Panel
11
7
6
13
8
9
10
12
Figure 2 - The RST310 rear
p
anel
Rear Connectors
6. 9505A Connection
7. 11-32V DC Power Input
8. RJ11 / POTS Output (Accessory / External ringer)
9. RJ11 / POTS Output (Main)
10.Intelligent Handset or In-Vehicle Accessory connection
11.Comm Port for data connectivity
12.Log Port : Beam Terminal Configuration
13.Reset Button: Power Cycles unit
11

RST310 USER & INSTALLATION MANUAL
The RST310 Status Indicators
The status indicators are located on the front panel of the RST310. The LED lights on
the front panel show the RST310 status.
Note: The LED lights will blink in different combinations to
indicate transmission such things as transmission status, signal
strength and power.
Display Status Indicators
Power
When the RST310 powers up, the Power indicator flashes while it carries out internal
self-diagnosis, and then goes steady green and remains lit while power is applied to
the RST310.
If the Power indicator does not illuminate at all when you switch on the RST310,
check the power supply to the RST310.
If the Power indicator flashes rather than illuminates continuously after a few
seconds, the RST310 may require service. Contact your service provider.
Voicemail Waiting
The Voicemail Waiting LED flashes to indicate new message(s) are waiting in your
voice mailbox (subject to network support, not available from all providers).
SMS Waiting
The SMS Waiting LED flashes to indicate an SMS message is waiting.
Call Status
The Call Status indicator indicates the status of the call. The Call status indicates:
• In Call
• Waiting to connect
• Incoming call
12

RST310 USER & INSTALLATION MANUAL
Signal Strength
The Signal Strength LED gives an indication of how strong the signal is from the
Iridium network at your location. This LED displays different colours to indicate the
strength of the RF (Radio Frequency) signal and different on/off conditions to indicate
the terminal status.
Indictor colour Signal strength
Flashing RST310 is registering with the network –
please wait
Green Strong
Orange Acceptable
Red No signal, problem with installation
The Signal Strength LED reading will vary in status in relation to the quality of the
Signal being received by the terminal. There are many factors that will affect the
signal strength including, local RF interference, poor antenna cabling or exceeding
the 3DB loss limit, poor line of sight or other environmental conditions affecting signal
penetration to the antenna system.
13

RST310 USER & INSTALLATION MANUAL
Package Contents
The RST310 package contains:
 1 RST310 unit
 1 universal plug-pack power adapter, 110-240V AC
 1 9-pin-to-9-pin RS-232 cable (Male to Female)
 1 user manual in hard copy
 Ram Mount Bracket
 9505A handheld connector Cables
 Mounting Brackets
 Mounting Bracket Screws
 1 CD including; AT command set, installation guide, user guide and intelligent
handset manual
Optional Accessories
Alert / Monitoring Interface
Battery Backup Sub-System
In-vehicle Hands-free kit
Intelligent handset (uses RJ45 port)
Cable Kit
Antenna
External Ringer
See your Service Provider for pricing and availability of these optional accessories
14

RST310 USER & INSTALLATION MANUAL
Getting Started
What is a SIM Card?
A SIM Card (Subscriber Identity Module) is a small smart card that carries your
identity for accessing the network and receiving calls. It functions as the digital
memory of the RST310 and also stores your personal information, including received
SMS messages.
SIM Card Protection
Scratching or bending the SIM card can easily damage the card or its metal contacts.
Handle the SIM card with care. Avoid exposing the card to static electricity, water or
dirt.
Installing/Removing the SIM Card
The SIM card is stored in the SIM card compartment of the 9505A Satellite handset.
Refer to the 9505A user manual for instructions on inserting the SIM card.
.
Warning: Make sure the RST310 is switched off or disconnected from
the handset before you insert or remove the SIM card from the handheld
terminal. If you do not, the memory on your SIM card and or the SIM card
itself may be damaged.
15

RST310 USER & INSTALLATION MANUAL
PIN Details
The RST has a number of different PINs, each one to perform or limit certain functions. The
table below identifies these PINS, their function and a place for you to note the setting for
your unit.
PIN Name Function Indication that
entry of PIN is
required
Your PIN
SIM PIN
Supplied by
your Service
Provider
Enables calls to be
made if SIM is
locked
Signal light
flashes Red
PUK
Supplied by
your Service
Provider
Unlocks a locked
SIM card Signal light flashes Red
User PIN
Supplied with
this manual
Allows access to
user menu of
RST310 via log port
Enter PIN on
console 9876 Default
Supervisor PIN
Supplied with
this manual
Allows access to
supervisor menu of
RST310 via log port
Enter PIN on
console 3170 Default
16

RST310 USER & INSTALLATION MANUAL
Installing RST310
This chapter explains how to install the RST310 and the Iridium fixed-mast antenna.
Warning: Make sure the RST310 is switched off before you
install the cables. If you do not, the RST310 may be
damaged.
Note: Before you install the RST310, determine if the unit is
preconfigured or needs customer configuration.
Mounting the RST310
The RST310 comes with two (2) standard right angle mounting brackets that allow
mounting for mobile and fixed positioning.
Note: To ensure sturdy mount attachment:
1. Mount the RST310 on a clean, even surface.
2. Clean the mount surface of the RST310.
3. Use the correct type of screws.
4. If mounting on a wooden surface, make sure the wood
is structurally sound.
5. Leave enough room around the RST310 to allow
unhindered access to the rear panel.
6. Do not install the unit in a permanently concealed
recess. You should be able to access and remove the
unit should future service be required.
17

RST310 USER & INSTALLATION MANUAL
Mounting methods
The mounting brackets allow two mounting methods: drop-in (inside corner) mount
and flush (outside corner) mount.
Figure 3 - Mounting methods
To install the RST310 unit:
There are two options for affixing the docking station to a fixed location.
Option 1,
The main terminal can be mounted with the Ram-mount phone holder in a separate
location or on a separate mounting structure.
1. Attach the two (2) mounting brackets securely to a suitable structure making
sure the space between the brackets is wide enough to smoothly slot in the
RST310.
18

RST310 USER & INSTALLATION MANUAL
2. Secure the RST310 unit to the mounting brackets using supplied screws.
3. Carefully slot the RST310 between the two mounting brackets and secure with
the retaining screws.
4. Mount the Ram-mount cradle for the 9505A in the desired location ensuring
that there is sufficient cable length for the handset to connect to the main
terminal.
19

RST310 USER & INSTALLATION MANUAL
Option 2,
Using the brackets supplied the Ram-mount handset holder can be firmly attached to
the terminal as pictured below, follow the above instructions for mounting the
terminal, however using the longer mounting screws supplied affix the additional ram-
mount holding bracket to the side of the unit.
Connect the right angled bracket to the main terminal as pictured below
Ram Mount Connector Bracket Attach as shown
Attach Ram-Mount base as shown Attach Ram-mount Holder
20