Belling BDC64CE User manual

INSTRUCTION MANUAL
PLEASE READ THE INSTRUCTION MANUAL CAREFULLY BEFORE
USING THE UNIT.
www.belling.com.au
BDC64CE
60cm 4 Zone Ceramic Cooktop - Touch Control
www.belling.co.nz

SUMMARY
SAFETY............................................................................................................................................. 4
P RECAUTIONS BEFORE USING ............................................................................................................ 4
U SING THE APPLIANCE ...................................................................................................................... 5
P RECAUTIONS TO PREVENT DAMAGE TO THE APPLIANCE ...................................................................... 6
P RECAUTIONS IN CASE OF APPLIANCE FAILURE .................................................................................... 7
O THER PROTECTIONS ....................................................................................................................... 7
DESCRIPTION OF THE APPLIANCE............................................................................................... 8
T ECHNICAL CHARACTERISTICS ........................................................................................................... 8
C ONTROL PANEL .............................................................................................................................. 9
USE OF THE APPLIANCE................................................................................................................ 9
D ISPLAY .......................................................................................................................................... 9
STARTING-UP AND APPLIANCE MANAGEMENT ....................................................................... 10
B EFORE THE FIRST USE ................................................................................................................... 10
S ENSITIVE TOUCH ........................................................................................................................... 10
P OWER SELECTION ZONE “SLIDER” AND TIMER SETTING ZONE .......................................................... 10
S TARTING - UP ................................................................................................................................. 10
R ESIDUAL HEAT INDICATION ............................................................................................................. 11
E XTENSION ZONE ........................................................................................................................... 11
T IMER ............................................................................................................................................ 11
A UTOMATIC COOKING ...................................................................................................................... 12
P AUSE FUNCTION ........................................................................................................................... 12
R ECALL F UNCTION ......................................................................................................................... 12
“K EEP WARM ” F UNCTION ................................................................................................................. 13
C ONTROL PANEL LOCKING ............................................................................................................... 13
COOKING ADVICES ....................................................................................................................... 14
E XAMPLES OF COOKING POWER SETTING .......................................................................................... 14
MAINTENANCE AND CLEANING .................................................................................................. 14
WHAT TO DO IN CASE OF A PROBLEM ...................................................................................... 14
ENVIRONMENT PRESERVATION ................................................................................................. 15
INSTALLATION INSTRUCTIONS ................................................................................................... 16
ELECTRICAL CONNECTION ......................................................................................................... 17

4
SAFETY
Precautions before using
•Unpack all the materials.
•The installation and connecting of the appliance have to be done
by approved specialists. The manufacturer cannot be responsible
for damage caused by building-in or connecting errors.
•To be used, the appliance must be well-equipped and installed in
a kitchen unit and an adapted and approved work surface.
•This domestic appliance is exclusively for the cooking of food, to
the exclusion of any other domestic, commercial or industrial use.
•Remove all labels and self-adhesives from the ceramic glass.
•Do not change or alter the appliance.
•The cooking plate cannot be used as freestanding or as working
surface.
•The appliance must be grounded and connected conforming to
local standards.
•Do not use any extension cable to connect it.
•The appliance cannot be used above a dishwasher or a tumble-
dryer: steam may damage the electronic appliances.
•The appliance is not intended to be operated by means of
external timer or separate remote control system.

5
Using the appliance
•Switch the heating zones off after using.
•Keep an eye on the cooking using grease or oils: that may quickly
ignite.
•Be careful not to burn yourself while or after using the appliance.
•Make sure no cable of any fixed or moving appliance contacts
with the glass or the hot saucepan.
•Magnetically objects (credit cards, floppy disks, calculators)
should not be placed near to the engaged appliance.
•Do not place any metallic object except heating containers. In
case of untimely engaging or residual heat, this one may heat,
melt or even burn.
•Never cover the appliance with a cloth or a protection sheet. This
is supposed to become very hot and catch fire.
•This appliance is not intended for use by persons (including
children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given
supervision or instruction concerning use of the appliance by a
person responsible for their safety.
•Children should be supervised to ensure that they do not play
with the appliance.
•Cleaning and user maintenance shall not be made by children.
•Metallic objects such as knives, forks, spoons and lids should not
be placed on the hob surface since they can get hot.
•WARNING: The appliance and its accessible parts become hot
during use. Care should be taken to avoid touching heating
elements. Children shall be kept away unless continuously
supervised.

6
Precautions to prevent damage to the appliance
•Raw pan bottoms or damaged saucepans (not enamelled cast
iron pots,) may damage the ceramic glass.
•Sand or other abrasive materials may damage ceramic glass.
•Avoid dropping objects, even little ones, on the vitroceramic.
•Do not hit the edges of the glass with saucepans.
•Make sure that the ventilation of the appliance works according to
the manufacturer’s instructions.
•Do not put or leave empty saucepans on the vitroceramic hobs.
•Sugar, synthetic materials or aluminium sheets must not contact
with the heating zones. These may cause breaks or other
alterations of the vitroceramic glass by cooling: switch on the
appliance and take them immediately out of the hot heating zone
(be careful: do not burn yourself).
•WARNING: Unattended cooking on a hob with fat or oil can be
dangerous and may result in fire.
•CAUTION: The cooking process has to be supervised. A short
term cooking process has to be supervised continuously.
•WARNING: Danger of fire: do not store items on the cooking
surface.
•Never place any hot container over the control panel.
•If a drawer is situated under the embedded appliance, make sure
the space between the content of the drawer and the inferior part
of the appliance is large enough (2 cm). This is essential to
guaranty a correct ventilation.
•Never put any inflammable object (ex. sprays) into the drawer
situated under the vitroceramic hob. The eventual cutlery drawers
must be resistant to heat.
•Do not use harsh abrasive cleaners or sharp metal scrapers to
clean the glass hob since they can scratch the surface, which
may result in shattering of the glass.

7
Precautions in case of appliance failure
•If a defect is noticed, switch off the appliance and turn off the
electrical supplying.
•If the ceramic glass is cracked or fissured, you must unplug the
appliance and contact the after sales service.
•Repairing has to be done by specialists. Do not open the
appliance by yourself.
•WARNING: If the surface is cracked, switch off the appliance to
avoid the possibility of electric shock.
Other protections
•Note sure that the container pan is always centred on the cooking
zone. The bottom of the pan must have to cover as much as
possible the cooking zone.
•For the users of pacemaker, the magnetic field could influence its
operating. We recommend getting information to the retailer or of
the doctor.
•Do not to use aluminium or synthetic material containers: they
could melt on still hot cooking zones.
•NEVER try to extinguish a fire with water, but switch off the
appliance and then cover flame e.g. with a lid or a fire blanket.
THE USE OF EITHER POOR QUALITY POT OR ANY
INDUCTION ADAPTOR PLATE FOR NON-MAGNETIC
COOKWARE RESULTS IN A WARRANTY BREACH.
IN THIS CASE, THE MANUFACTURER CANNOT BE
HELD RESPONSIBLE FOR ANY DAMAGE CAUSED TO
THE HOB AND/OR ITS E
NVIRONMENT.

8
DESCRIPTION OF THE APPLIANCE
Technical characteristics
Type
BDC64CE
Total power
Front left heating zone
Nominal power
Rear left heating zone
Nominal power
Rear right heating zone
Nominal power
Front right heating zone
Nominal power
7000 W
Ø 220 / 15 0 mm
2200 / 1000 W
Ø 155 mm
1200 W
275 x 180 mm
2400 / 1500 W
Ø 155 mm
1200 W

9
Control panel
USE OF THE APPLIANCE
Display
Display Designation Function
0. Zero The heating zone is activated.
1…9 Power level Selection of the cooking level.
A Heat accelerator Automatic cooking.
E Error message Electronic failure.
H Residual heat The heating zone is hot.
L Locking Control panel locking.
U Keep warm Maintain temperature of 70°C.
II Pause The cooking is paused.
Extension
zone
Pause/Re
call
key
Control light cooking
zone
Control light timer
Timer display
Booster selection zone “SLIDER” and
timer setting zone
Control light
Paus
e/Recall
Power display
On/off key
Control light
on/off
Control light
e
xtension

10
STARTING-UP AND APPLIANCE MANAGEMENT
Before the first use
Clean your hob with a damp cloth, and then dry the surface thoroughly. Do not use detergent which
risks causing blue-tinted colour on the glass surface.
Sensitive touch
Your ceramic hob is equipped with electronic controls with sensitive touch keys. When your finger
presses the key, the corresponding command is activated. This activation is validated by a control
light, a letter or a number in the display and/or a “beep” sound.
In the case of a general use press only one key at the same time.
Power selection zone “SLIDER” and timer setting zone
To select the power with the slider, slide your finger on the “SLIDER” zone. You can al so have a
direct access if you put your finger directly on the chosen level.
Starting-up
•Start up / switch off the hob:
DisplayControl panelAction
4 x [ 0 ] are blinpress key [ 0/I ]To start king
nothing or [ H ]press key [ 0/I ]To stop
•Start up / switch off a heating zone:
DisplayControl panelAction
[ 0press display [ 0 ] selectedZone selection ] and control light on
To set [ 0 ] to [ 9 ]slide on the “SLIDER“
(adjust the power) to the right or to the left
[ 0 ] or [To stop slide to [ 0 ] on “SLIDER“ H ]
[ 0 ] or [ H ]or press on [ 0 ]
If no action is made within 20 second s the electronics return s to the standby position.
Power selection zone “SLIDER” and
timer setting zone
“SLIDE
R“
Direct access

11
Residual heat indication
After switch ing off a heating zone or switching off the hob, the heating zones are still hot and [ H ]
will be indictaed on the display.
The symbol [ H ] disappears when the heating zones are cool enough to touch without danger.
When the residual heat indicators [ H ] a re on, don’t touch the heating zones and don’t put any
heat sensitive object s on them. There are risks of burn s and fire.
Extension zone
•Switch off/on the extension zone:
Control panel DisplayAction
press display [ 0 ] selected [ 0Zone selection ] and control light on
slide on the “SLIDER“To set [ 0 ] to [ 9 ]
Touch key [Switch off ] Extension zone
light is off
Touch key [Switch on ] Extension zone
light is on
Timer
•
The timer is able to be used simultaneously with all 4 heating zones and with different
time settings (from 0 to 99 minutes) for each heating zone.
Setting and modification of the cooking time:
Example for 16 minutes at power 7:
DisplayControl panel
[0press display [ 0 ] selected ] and control light on
slide on the “SLIDER“ to [ [ 7 ]7 ]
[ 00 ]press display [ CL ]
[slide on the “SLIDER“ to [ 6 ] 0 fixed ] [ 6 blinking ]
[ 0 blinkpress display [ 06 ] ing ] [ 6 fixed ]
[ 1slide on the “SLIDER“ to [ 1 ] blinking ] [ 6 fixed ]
[ 16 ]press display [ 16 ]
Action
Zone selection
Select the power level
Select « Timer »
Set the units
Confirm the units
Set the tens
Confirm the tens
The time is confirmed and the cooking starts.
•To stop the cooking time:
Example for 13 minutes at power 7:
DisplayControl panel
[0press display [ 7 ] selected ] and control light on
[ 13 ]press key [ 13 ]
slide on the “SLIDER“ to [ 0 [ 1 fixed ] [ 0 blinking ]]
[ 1 blinkpress display [ 10 ] ing ] [ 0 fixed ]
slide on the “SLIDER“ to [ 0 [ 0 blinking ] [ 0 fixed ]]
[ 00 ]press display [ 00 ]
Action
Zone selection
Select « Timer »
Deactivate the units
Confirm the units
Deactivate the tens
Confirm the tens
•Automatic stop at the end of the cooking time:
As soon as the selected cooking time is finished the timer display blink
s [00 ] and a sound rings.
Tostop the sound and the blinking , press the key [ 00 ].

12
•Egg timer function:
Example for 29 minutes:
DisplayControl panel
zone copress display [ 0/I ] ntrol lights are on
[ 00 ]press display [ CL ]
[slide on the “SLIDER“ to [ 9 ] 0 fixed ] [ 9 blinking ]
[ 0 blinkpress display [ 09 ] ing ] [ 9 fixed ]
[ 2slide on the “SLIDER“ to [ 2 ] blinking ] [ 9 fixed ]
[ 29 ]press display [ 29 ]
Action
Activate the hob
Select« Timer »
Set the units
Confirm the units
Set the tens
Confirm the tens
After a few seconds the control light stops blinking.
As soon as the selected cooking time is finished the timer display blink
s [ 00 ] and a sound rings.
To stop the sound and the blinking
, press the display [ 00 ]. The hob switches off.
Automatic cooking
All the cooking zones are equipped with an automatic “start and stop” cooking device. The cooking
zone starts at full power during a certain time, then reduces automatically its power on the pre-
•
selected level.
Start-up:
DisplayControl panelAction
[0press display [ 0 ] selectedZone selection ] and control light on
slide on the “SLIDER“ to [ 9 ]Full power setting pass from [ 0 ] to [ 9 ]
re-press on display “SLIDER“ [Automatic cooking [ 9 ] is blinking with [ A ]9 ]
slide on the “SLIDER“ to [ 7Power level selection [ 9 ] pass to [ 8 ] [ 7 ]]
[ 7 ] is blinking with(for example “ 7 “) [ A ]
•Switching off the automatic cooking:
DisplayControl panelAction
[7 ]press [ 7 ] from the zoneZone selection blinking with [ A ]
[ 1slide on the “SLIDER“Power level selection ] to [ 9 ]
Pause function
This function pauses all the hob’s cooking activity and allows quick restarting with the same settings.
•Startup/stop the pause function :
Control panel
press [ II ] key
for 2s
Action
P ause cooking
Restart cooking
Display
displays [ II ] in the
heating zone displays
pause control light blinks
pause control light is off
press [ II ] key
for 2s
press another touch or
slide on the “SLIDER“
Recall Function
After switching off the hob [ 0/I ], it is possible
•to recall the last settings.
•cooking stages of all cooking zones (power)
•minutes and seconds of programmed cooking zone-related timers Heat up function
•
The recall procedure is following:
•Press the key [ 0/I ] Then press the key [ II ] within 6 seconds
The pre
vious settings are activated.

13
“Keep warm” Function
This function allows a zone to reach and maintain automatically a temperature of 70°C.
This will avoid liquids overflowing and fast burning at the bottom of the pan.
•To engage, to start the function « Keep warm » :
DisplayControl panelAction
[0press display [ 0 ] selectedZone selection ] to [ 9 ] or [ H ]
[press [ Keep warm ] on the “SLIDER“To engage U ]
[U ]press on display [ U ] selectedTo stop
[ 0 ] to [ 9 ] or [ H ]slide on the “SLIDER“
This function can be started independently on all the heating zones.
When the pan
is removed from the cooking zone with "Keep warm" activated, the function remains
active
for approximately 10 minutes.
The maximum duration of keeping warm is 2 hours.
Control panel locking
For the safety of children or t oavoid modifying the setting s of cooking zones, in particular during
cleaning
, the control panel can
•
be locked (with exception to the On/Off key [ 0/I ]).
Locking:
Control panelAction
press on key [ 0/I ]Start
press simultaneously [Hob locking ]and [ 0 ]
Display
[ 0 ] or [ H ]
no modification
from the front right zone display
re-press on display [ 0 ] [ L ]
(locked)
•Unlocking:
Control panelAction
Start
Display
[ L ]
(locked) press on key [ 0/I ]
In the 5 seconds after start:
press simultaneously [Unlocking the hob ]and [ 0 ] or [ H ]
(unlocked)
[L ] from the front right zone display
press on key [ ] no light on the displays

14
COOKING ADVICES
Examples of cooking power setting
(the values below are indicative)
Melting1 to 2
Reheating
Sauces, butter, chocolate, gelatine
Dishes prepared beforehand
Simmering2 to 3
Def
ro
sting
Rice, pudding, sugar syrup
Drie
dvegetables, fish, frozen products
3to 4
Steam
Vegetables, f
ish, meat
Steamed potatoes, soups, pasta,Water4 to 5
fresh vegetables
Medium cooking6 to 7
Simmering
Meat, l i ver, eggs, sausages
Goulash, roulade, tripe
7to 8
Cooking
P
otatoes, fritters
,wafers
Frying, roosting9
Boiling water
Steaks, omelettes, fried dishes
W
ater
MAINTENANCE AND CLEANING
Switch-off the appliance before cleaning.
Do not clean the hob if the glass is too hot
due to risk of burn s
•. Remove light marks with a damp cloth with washing up liquid diluted in a little water. Then
•rinse with cold water and dry the surface thoroughly. Highly corrosive or abrasive detergents and cleaning equipment likely to cause scratches
•must be absolutely avoided.
•Do not ever use any steam-cleaner or pressure washer. Do not use any object that may scratch the ceramic
•glass. Ensure that the pan is dry and clean. Ensure that there are no grains of dust on your ceramic
•hob or on the pan. Sliding rough saucepans will scratch the surface. Spillages of sugar, jam, jelly, etc. must be removed immediately
to prevent the surface being
damaged.
WHAT TO DO IN CASE OF A PROBLEM
•
The hob or the cooking zone doesn’t start-up:
•The hob is badly connected on the electrical network.
•The protection fuse cut-off. The lo
ck
•function is activated.
The
control keys are covered by
•grease or water.
An object is
sitting on a control key.
•
The control panel displays [ E ]:
Call for After-sales Service:
Australia
Ph: 1300 556 816
[email protected]
New Zealand
Ph: 09 274 8265
[email protected]

15
One or all cooking zone
s
•
cut-off:
The safety system
activated
•. You forgot to turn off a cooking zone for an extended period of time
•. One or more touch
•keys are covered.
•The pan is empty and its bottom overheated. The hob also has an automatic reduction of power level
to avoid overheating
•
The automatic cooking system doesn’t start-up:
•The cooking zone is still hot [ H ]. The highest power level is set [ 9 ].
•
The control panel displays [ L ]:
Refer to the chapter control panel locking page.
•
The control panel displays [ U ]:
Refer to the chapter “Keep warm“.
•
The control panel displays [ II ]:
Refer to the chapter “Pause “.
•
The control panel displays [ Er03 ] :
An object or liquid covers the control keys. The symbol disappear
s as soon as the key
is
released or cleaned.
•
The control panel displays [ ER21 ] :
The hob
has overheated, let it cool and then turn it on again.
•
The control panel displays [ U400 ], [ Er25 ]or [ U4 ] :
The hob is not connected to the network. Check the connection and reconnect the hob.
If one of the symbols above persists, call
for after sales service .
ENVIRONMENT PRESERVATION
•The materials of packing are ecological and recyclable.
•The electronic appliances are composed of recyclable, and sometimes harmful materials for
the environment, but necessary to the good running and the safety of the appliance.
•
•
Don't throw your appliance with the household rubbish
Get in touch with the waste collection centre in your
area that is adapted to the recycling of household app
liances.

16
INSTALLATION INSTRUCTIONS
The hob must be installed by suitably qualified people in accordance with local regulations.
How to stick the gasket:
The gasket supplied with the hob avoids all infiltration of liquids in the cabinet.
The gasket supplied with the appliance also maintain s the position of the appliance, it is not
necessary to use another fixation system.
Th is installation has to be done carefully, in conformity of the following drawing.
Fitting - installing:
•The cut out sizes are:
•Ensure that there is a distance of 50 mm between the cutout
•and the wall or sides. The hobs are classified as “Y” class for heat protection. Ideally the hob should be installed
with plenty of space on either side. There may be a wall at the rear and tall units or a wall at
one side. On the other side, however, no unit or divider must stand higher than the
•hob. The piece of furniture or the support in which the hob is to be fitted, as well as the edges of
furniture, the laminate coatings and the glue used to fix them, must be able to resist
•temperatures of up to 100 °C. Do
•Not install the hob to the top of a not ventilated oven or a dishwasher. Maintain under the bottom of the hob casing a space of 20 mm to ensure a good air
•circulation of the electronic device. If a drawer is placed under the hob, do not store flammable objects (for example: sprays)
or not heat-resistant objects.
Stick the gasket (2) two millimeters
from the external edge of the glass,
after removing the protection sheet (3).
L (mm) W (mm) H (mm) D (mm) A (mm) B (mm) X (mm)
BDC64CE 590 520 45 41 560 490 50 min.

17
ELECTRICAL CONNECTION
•Protection against the parts under tension must be ensured after installation
•. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or
•similarly qualified persons in order to avoid a hazard. The appliance rating can be found on the rating label on the hob casing near the terminal
block
•. The connection to the main must be made using an earthed plug or via an omnipolar circuit
breaking device with a contact opening of at least
•3 mm. The electrical circuit must be separated from the network by adapted devices, for example:
•circuit breakers, fuses or contactors. If the appliance is not fitted with an accessible plug, disconnecting means must be
•incorporated in the fixed installation, in accordance with the wiring rules. The power cord must be positioned so that it does not touch any of the hot parts of the hob
or even.
Caution!
This appliance must be connected to a network 2 20-240 V~ 50/60 Hz.
Always connect the earth wire.
Respect the connection diagram.
The terminal block is located underneath at the back of the hob casing. To open the cover use a
medium screwdriver. Place it in the slits and open the cover.
Connection of the hob
Setting up the configurations:
For the various kinds of connection, use the brass bridges which are in the box next the terminal
Monophase 220-240V~1P+N
Put a bridge between terminal 1 and 2.
Attach the earth to the terminal “earth”, the neutral N to terminal 4, the Phase L to one of the
terminals 1 or 2.
Caution! Be careful that the cables are correctly engaged and tightened.
Cable diameterConnectionMains Cable
3 x 2,5 mm²1 Phase + N
2 2 0-240V~ 5 0/60Hz H 05 VV - F
H 05 RR
-
F
We cannot be held responsible for any incident resulting from incorrect connection or
which could arise from the use of an appliance which has not been earthed or has been
equipped with a faulty e
arth connection.
•Materials which are often used to make work tops expand on contact with water. To
protec t the cut-out edge, apply a coat of varnish or special sealant. Particular care must be
given to applying the adhesive joint supplied with the hob to prevent any leakage into the
supporting furniture. This gasket guarant ee s a correct seal when used in conjunction with
smooth work
•top surfaces. The safety gap between the hob and the cooker hood placed above must respect the
indications of the hood manufacturer. In case of absence of instructions respect a distance
•minimum of 600 mm. The connection cord must not be subjected to any mechanical constraint, for example , by a
drawer below the hob
•. WARNING: Use only hob guards designed by the manufacturer of the cooking appliance or
indicated by the manufacturer of the appliance in the instructions for use as suitable or hob
guards incorporated in the appliance. The use of inappropriate guards can cause accidents.

When you have installed the hob, make sure that
• The power supply cable is not accessible through cupboard doors or drawers.
• There is adequate flow of air from outside the cabinetry to the base of the hob.
• If the hob is installed above a drawer or cupboard space, a thermal protection
barrier is installed below the base of the hob.
• The isolating switch is easily accessible by the customer.
Warning!
• If the cable is damaged or needs replacing, this must be done by the
manufacturer or suitably qualified person.
• The installer must ensure that the correct electrical connection has
been made and that it complies with safety regulations.
• The cable must not be bent or compressed.
• The cable must not be accessible after installation
Ceramic Hob BDC64CE
Cooking Zones 4 Zones
Supply Voltage 220-240V~ 50 / 60Hz
Installed Electric Power 70 00W
Product Size D×W×H(mm) 590
×520× 45
Building-in Dimensions A×B (mm) 56 0 ×49 0
1 8

MANUFACTURER GUARANTEE
This warranty is provided in Australia by Glen Dimplex Australia Pty Limited ABN 69 118 275 460
(Phone number 1300 556 816) and in New Zealand by Glen Dimplex New Zealand Limited NZBN
9429000069823 (Phone number 09 274 8265) in respect of the Belling Design product. 
1. Belling Design Express Warranty
Subject to the exclusions below, we warrant that the product will not have any electrical or
mechanical breakdowns within:
a) In the case of Belling Design products used for personal, domestic or household purposes,
a period of 5 years from the date the product is purchased as a brand- new product from a
retailer located in Australia / New Zealand.
b) In the case of Belling Design products used for purposes other than personal, domestic or
household purposes (including business or commercial use), a period of 90 days from the
date the product is purchased as a brand-new product from a retailer located in Australia /
New Zealand. Belling Design products are designed and intended for domestic use only;
and
c) All warranty repairs must be carried out by Glen Dimplex or their nominated service agent
Note: warranty periods detailed above may vary in line with agreements with select retail and
builder partners and may differ between Australia and New Zealand.
The benefits conferred by this express warranty are in addition to the Consumer Guarantees
referred to in section 3 and any other statutory rights you may have under the Australian / New
Zealand Consumer Law and/or other applicable laws.
2. Warranty exclusions
This express warranty does not apply where:
a) The product has been installed, used or operated otherwise than in accordance with the
product manual or other similar documentation provided to you with the product;

b) The product requires repairs due to damage resulting from accident, misuse, incorrect
installation, insect or vermin infestation, improper liquid spillage, cleaning or maintenance,
unauthorised modification, use on an incorrect voltage, power surges and dips, voltage
supply problems, tampering or unauthorised repairs by any persons, use of defective or
incompatible accessories or exposure to abnormally corrosive conditions, events
independent of human control which occurred after the goods left the control of Glen
Dimplex;
c) The repair relates to the replacement of consumable parts such as fuses and bulbs or any
other parts of the product which require routine replacement;
d) You are unable to provide us with reasonable proof of purchase for the product;
e) the breakdown occurs after the expiry of the express warranty period set out in section 1 or
f) the product was not purchased in Australia / New Zealand as a brand-new product.
3. Consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian / New Zealand
Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure.
4. How to make a claim
You may make a claim under this warranty through our website, contacting our customer care line
or via email. Contact details for Glen Dimplex Australia and New Zealand can be found at the end of
this document
To make a valid claim under this warranty, you must:
a) Lodge the claim with us as soon as possible and no later than 14 days after you first become
aware of the breakdown;
b) Provide us with the product serial number;
c) Provide us with reasonable proof of purchase for the product. This can take the form of a
store receipt, new home handover form or other payment receipt documentation; and