Beltone Rely RLY463-DRWC User manual

User guide
Beltone Receiver-In-The-Ear hearing aids, Rechargeable

Hearing aid information
Left hearing aid Right hearing aid
Serial number Serial number
Model number Model number
Battery type £Rechargeable
Dome/
earmould type
Closed dome
£Small
£Medium
£Large
Open dome
£Small
£Medium
£Large
Power dome
£Small
£Medium
£Large
£Tulip dome £RIEearmould
Program Beep Description
1 One beep
2 Two beeps
3 Three beeps
4 Four beeps
2

Table of Contents
Introduction 5
Your hearing aid 7
Preparing your hearing aids for use 9
Placing your hearing aids in your ears 12
Removing your hearing aids from your ears 16
Using your hearing aids 18
Using a telephone 21
Advanced options 25
Wireless accessories 29
Cleaning and caring for your hearing aids 31
General warnings and precautions 41
Troubleshooting 44
Tinnitus Management 47
Regulatory information 56
Technical specifications 61
Additional information 65
3

4

Introduction
Thank you for choosing Beltone hearing aids. We recommend that you use your hearing aids every day. This
way you will fully benefit from them.
NOTE: Read this booklet carefully before you start using your hearing aids.
Intended use
Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate for
impaired hearing. The fundamental operating principle of hearing aids is to receive, amplify, and transfer sound
to the eardrum of a hearing impaired person.
Contra-indications
A hearing care professional should advise a prospective hearing aid user to consult promptly with a licensed
physician (preferably an ear specialist) before dispensing a hearing aid, if the hearing aid dispenser determines
through inquiry, actual observation, or review of any other available information concerning the prospective user,
that the prospective user has any of the following conditions:
•Visible congenital or traumatic deformity of the ear.
•History of active drainage from the ear within the previous 90 days.
•History of sudden or rapidly progressive hearing loss within the previous 90 days.
•Acute or chronic dizziness.
•Unilateral hearing loss of sudden or recent onset within the previous 90 days.
•Audiometric air-bone gap equal to or greater than 15dB at 500Hertz (Hz), 1000Hz, and 2000Hz.
Introduction 5

•Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.
•Pain or discomfort in the ear.
Side effects
If you experience side effects, contact your hearing care professional. Possible side effects from wearing a
hearing aid may be:
•Dizziness
•Tinnitus
•Perceived worsening of hearing loss
•Nausea
•Skin reaction
•Ear wax accumulation
For devices including a Tinnitus Breaker Pro module
The Tinnitus Breaker Pro module is a tool to generate sounds to be used in a Tinnitus Management Program to
temporarily relieve patients suffering from Tinnitus.
For devices including a dome
The dome is intended to be connected to a receiver tube on the hearing aid. The dome is intended to ensure that
the sound outlet of the hearing aid is placed in the ear canal.
This accessory is intended to be used by the same age group as the hearing aid. The accessory is intended to be
used by lay persons.
6Introduction

Your hearing aid
1. Receiver wire
2. Receiver
3. Dome (an open dome is shown)
4. Push button
5. LED (green light)
6. Microphone inlets
7. Left/right indicator
8. Serial number and model
6
5
6
4
6
2
1
3
7
8
Your hearing aid 7

Domes and earmoulds
Tulip dome Closed dome Open dome Power dome Custom earmould
The closed, open and power domes are available in different sizes. Tulip domes are one size.
Domes are all light grey.
NOTE: Only use domes supplied by Beltone.
8Your hearing aid

Preparing your hearing aids for use
Charging the hearing aids
WARNING: Refer to the user guide for your hearing aid charger for a full instruction on how to use it.
NOTE: We recommend that you charge your hearing aids fully before using them.
Battery warnings
•Do not attempt to open the product or replace the battery. This will terminate the warranty.
•Rechargeable hearing aids are supported by a non-removable rechargeable lithium-ion battery cell.
Exposure or ingestion can be seriously harmful.
•Never put your rechargeable hearing aid in your mouth.
•Keep your rechargeable hearing aid away from pets, children, and people with cognitive, intellectual, or
mental health challenges.
•Never swallow lithium-ion batteries nor place them inside any part of the body, as this may lead to fatal
injuries in two hours or less. If a lithium-ion battery is swallowed or placed inside any part of the body, or if a
rechargeable hearing aid is swallowed, seek immediate medical attention.
•If the outer casing of your rechargeable hearing aid is broken, the rechargeable batteries inside may leak. In
this case, do not attempt to use the hearing aid – contact your hearing care professional.
Preparing your hearing aids for use 9

•Battery leakage can cause chemical burns. If you get exposed to battery leakage material, rinse immediately
with warm water. If you get chemical burns, redness, or skin irritation from battery leakage, seek medical
attention.
•Batteries are harmful for the environment. Therefore, never try to burn them. Dispose of your used batteries
according to your country’s regulations or return them to your hearing care professional.
•When traveling, consult your airline about any rules for transportation of your hearing aid and charger.
NOTE:
•For safety reasons, use only the charger supplied by Beltone.
•Use of other chargers may invalidate any approval or warranty.
•To save battery power, turn off your hearing aids when they are not in use.
Low battery warning
When the batteries are low on power, your hearing aids reduce the volume, and play a melody every 15minutes,
until they are empty and turn off.
10 Preparing your hearing aids for use

Low battery alert when paired with wireless accessories (optional)
NOTE:
•Your batteries will drain faster when you use wireless functions like streaming from your smart device
or from your TV with our TV streamer. As the battery power declines, the wireless functions stop
working. A short melody will play every five minutes to let you know that the battery power is low. The
table below shows the functionality with different battery charge levels.
Battery level Signal Hearing aid Remote control Streaming
Fully charged P P P
Low
4 even tones
P P x
Depleted
3 even tones and
1 longer tone
Px x
You can also check the battery status in the Beltone HearMax™ app.
Preparing your hearing aids for use 11

Placing your hearing aids in your ears
How to tell left from right
If you have two hearing aids, they may be programmed differently. One for your left ear, the other for your right.
Do not swap them. Please pay attention to this when cleaning, storing, and inserting the hearing aids.
Left hearing aid (blue marking) Right hearing aid (red marking)
You might want to ask your hearing care professional to mark your hearing aids with a coloured Left and Right
indication: Left is blue and Right is red.
12 Placing your hearing aids in your ears

Inserting the receiver dome into your ear
If your hearing aids have domes, follow these instructions:
1. Hang the hearing aid over the
top of your ear.
2. Hold the receiver wire where it
bends and gently place/push the
receiver dome into your ear canal.
3. Push the dome far enough into your
ear canal so that the receiver wire
rests against your head. You can
check in a mirror.
Placing your hearing aids in your ears 13

NOTE:
•If your hearing care professional has provided you with a sport lock next to the dome, ensure you place
the sport lock into the indentation above your earlobe.
•To avoid whistling, ensure that the receiver wire and dome fit correctly into your ear. If you continue to
experience whistling, check the troubleshooting guide for other possible reasons and solutions.
CAUTION: Never attempt to modify the shape of the receiver wire yourself.
Sport lock
If you lead an active life, your hearing aids may come loose. To avoid this situation,
your hearing care professional can attach and adjust a sport lock to the receiver.
To insert a hearing aid with a sport lock:
1. Insert the hearing aid as usual
2. Tuck the sport lock into the bottom part of the indentation above your earlobe.
NOTE: Sport locks may become stiff, brittle or discoloured over time. Contact your hearing care
professional for a replacement.
14 Placing your hearing aids in your ears

Inserting earmoulds into your ears
If your hearing aids have earmoulds, follow these instructions:
1. Hold the earmould between
your thumb and index finger
and position the sound outlet
into your ear canal.
2. Slide the earmould into your ear with a
gentle, twisting movement. Move the
earmould up and down and press
gently. Opening and closing your
mouth may assist.
3. Place the hearing aid behind your
ear and ensure it is secure. When
properly inserted, your hearing aids
should fit snugly and comfortably.
NOTE: When inserting an earmould, it may help to pull your ear up and back with the opposite hand.
CAUTION: Never attempt to modify the shape of the hearing aids, earmoulds, domes or receiver wires
yourself.
Placing your hearing aids in your ears 15

Removing your hearing aids from your ears
Removing receiver domes from your ears
If your hearing aids have domes, follow these instructions:
1. Lift the hearing aid off your ear. 2. Hold the receiver wire with your thumb and index finger
where it bends and pull the dome out of your ear canal.
16 Removing your hearing aids from your ears

Removing earmoulds from your ears
If your hearing aids have earmoulds, follow these instructions:
1. Lift the hearing aid from behind your ear.
Let it hang beside your ear momentarily.
2. Using your thumb and index finger, gently pull the earmould (not
the hearing aid or the wire) loose from your ear. If your earmould
has a removal cord, pull it gently to assist. The removal cord is a
separate line that is additionally attached to the earmould if
requested. Remove the earmould completely by twisting it gently.
Removing your hearing aids from your ears 17

Using your hearing aids
Turning your hearing aids on and off
1. To turn on: Press and hold the button for 5seconds
2. To turn off: Press and hold the button for 5seconds
When the hearing aid turns on, the green LEDlights up. When the hearing aid turns off, the green LED flashes
3times.
Your hearing aids also turn off automatically when you place them in the charger (while it is active), and they turn
on automatically when you remove them from the charger.
Your hearing aids always start in program1 at the pre-set volume.
Delayed Activation
Delayed Activation delays the time before your hearing aid turns on after you remove the hearing aid from the
charger. With this function activated, you will hear a beep for each second of the delay period (either 5 or 10
seconds).
NOTE: If you do not want to use this function, ask your hearing care professional to deactivate it.
The push button
The push button gives access to the features that your hearing care professional and you decide to apply to your
hearing aids. Per default, the push button allows you to use up to four different listening programs, and three
18 Using your hearing aids

wireless accessories programs.
•Short press the push button (beep) to switch between programs. You will then
hear one or more beeps. The number of beeps indicates which program you
have selected
•Press and hold for 1second (short melody) until streaming begins. If your
hearing aids have been paired with more than one wireless device, pressing
for one more second will switch to the next device. A short press will end
streaming and start the program you left
•Press and hold for 5seconds to turn your hearing aid on and off
When you turn the hearing aids off and then back on, they always return to the
default setting (program one and pre-set volume).
Your hearing care professional can configure your push button so that you also can use it to control the volume
as well as switch between listening programs.
Using your hearing aids 19

If necessary, your hearing care professional can change the default settings for the push button and fill in the
following table with your new settings:
Action Default setting New setting New setting
Short press Change program
1 sec press Activates streaming
NOTE:
•Some features are configurable during your fitting session. Ask your hearing care professional about
the best settings for you.
•For convenience, you may control your hearing aids from the Beltone HearMax™ app or the Beltone
Direct Remote Control 2.
The LED light indicator
Your hearing aid communicates with both sound and light whenever you change program or turn it on or off.
Action Light
Turn on: Press and hold the button for 5seconds Green flash
Turn off: Press and hold the button for 5seconds Flashes green three times
Enter flight mode (optional): Press and hold the button for 9seconds Four times green double flashes
20 Using your hearing aids