Beltone marq17 User manual

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Instructions for use
Digital Receiver-In-the-Ear
(RIE) hearing instrument
Marq17
Marq9

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Contents
Your Marq hearing instrument 4-5
On/Off Function 6
Delayed Activation 7
Inserting and removing the device 8-9
Changing the Battery 10
Battery Warning Information 11
Daily Maintenance 12
The Receiver Tube 13
Cleaning the Receiver Tube
and the Receiver Domes 13-20
Cleaning the RIE Mold 14
The Receiver Domes 15-18
Double Wax Guard Filter 18-20
Telephone Use 22
General Precautions 22
Repairs 23
Technical Data 23
Troubleshooting Guide 24-25
Key Word Index 26
International warranty and service 27
The model of marq that you have been fitting with 27
A new Beltone Hearing instrument!
Congratulations on your choice of a Beltone Hearing Instru-
ment. This is an important step towards clearer hearing and
better understanding. We have used all our experience with
hearing instruments to help you communicate better and
for you to have an enjoyable social life listening to the world
around you.
Your hearing instrument is a very advanced device. Your hear-
ing care practitioner has tuned it to your individual needs. With
a little devotion and patience you will become familiar with it.
This booklet is a short guide to assist you in getting acquainted
with your hearing instrument. Read it carefully and use it as a
guideline.
We wish you happiness and pleasant listening with your new
hearing instrument.
Beltone
This booklet & your instrument
In this booklet you will find instructions for inserting and con-
trolling your new hearing instrument. You will find explanati-
ons on controlling your instrument, on daily handling and on
its use. Furthermore, you can read what to do if things do not
live up to your expectations. We will give a few practical steps
towards better hearing.

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6. Model
7. Battery size
8. Serial number
9. MPG receiver tube
10. HPG receiver tube
Your Marq Hearing Instrument
(Please see page 27 for your selected marq model)
1. Receiver tube
2a. Receiver Mini Dome
2b. Receiver Standard Dome
2c. Receiver Power Dome
2d. RIE Mold
3. Sports Lock
4. Battery Compartment
5. Receiver
1
2d
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5
7
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2a
3
2c
2b
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On/Off Function
Your hearing aid is equipped
with an on/off switch integrated
into the battery compartment.
When the battery compartment
is fully closed, the instrument
is turned on.
To turn the instrument off, grasp the battery compartment
door with your fingernail and gently pull downwards. The
power will switch off at the point where you can feel a small
click. Whenever you are not wearing the instrument, remem-
ber to turn it off to reduce battery consumption.
Delayed Activation
Your hearing care professional may
have activated the Delayed Activation
function in your hearing instrument.
The Delayed Activation delays the
switch-on time 10 seconds after
closing the battery compartment.
This is indicated by beeps at one second intervals after closing
the battery compartment, which means that you could hear 10
beeps before the hearing aid is activated.
If you wish, it can be inactivated by our hearing care profes-
sional.

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Inserting and removing the device
Inserting:
1. Hang the instrument over the top of
the ear.
2. Grasp the receiver tube where it bends and push the receiver
dome into your ear canal. The receiver dome should
be placed far enough into the ear so that
the receiver tube lies flush with your head.
When the receiver dome is placed
appropriately, you should not see the
receiver tube sticking out when you look
directly into a mirror.
3. If the hearing care professional has provided
you with a sport lock on the receiver tube,
make sure to position it into the
indentation above the earlobe. If the device
whistles, the most likely reason is that the
receiver dome is not placed correctly in the
ear canal.
Other reasons can be build-up of earwax in the
ear canal. It is also possible that the instrument settings are
not optimal. To help you solve these issues it is recommended
to contact your hearing care professional.
Removing:
1. Grasp the receiver tube where it
bends and pull the receiver dome
out of your ear canal.
2. Lift the hearing instrument of your ear.
Removing (when using a RIE Mold):
1. Grasp the pull-out cord on the
RIE Mold and pull the RIE Mold
out of your ear canal.
2. Lift the hearing instrument of your ear.

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The battery should be inserted in the battery compartment
with the flat side, which is the side with the sticker on, facing
up. The battery should fit in like a puzzle piece. Be sure to rem-
ove the sticker before closing the battery compartment door.
The battery compartment door should close very easily. Never
use force to close the door as this may damage your hearing
instrument.
Please remove the battery when you are not wearing the in-
strument. This will help preventing corrosion on the battery
contacts.
Battery Warning Information
Batteries contain dangerous substances and should be disposed of
carefully in the interest of your safety and for the environment.
• Do NOT attempt to recharge standard batteries (Zinc-Air).
They may leak or explode.
• Do NOT attempt to dispose of batteries by burning them.
• Keep batteries away from small children and pets.
• Do NOT place batteries in your mouth. If swallowed, see a
physician immediately.
Changing the Battery
When the battery voltage/power
decreases to a certain level, the
instrument will stop amplifying and emit
a soft beeping signals. This signal will
continue for about one minute and
sequence will continue every five
minutes until the instrument will be
automatically switched off.
Please make sure that you have the right size (10A) on the battery
to you hearing instrument and that it is a standard Zinc Air bat-
tery.
You will find what battery size your
hearing instrument has on the flat
side of the hearing instrument.
Please open the battery compartment
completely by using your fingernail.
After removing the old battery, insert the new one.
1
2

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Daily Maintenance
Keep your hearing instrument clean and dry. Wipe the case with
a soft cloth or tissue after use to remove grease or moisture. You
should avoid exposing your instrument directly to moisture
such as rain or water from the shower. If your instrument does
get wet or if it has been exposed to high humidity or perspira-
tion, it should be left to dry out overnight with the battery out
and the battery compartment open. It is also a good idea to put
them in a sealed container together with a drying agent (des-
sicator) overnight. Consult your hearing care professional as to
which drying agent to use.
To avoid the need for unwarranted repairs:
• Never immerse the instrument in water or other liquids since
this may cause permanent damage to the circuitry.
• Protect your hearing instrument from rough handling, and
avoid dropping it on hard surfaces or floors.
• Do not leave the instrument in or near direct heat or sun-
light since excessive heat can damage the instrument or de-
form the casing or the receiver tube.
The Receiver Tube
The Receiver Tube comes in two different types;
MPG (Medium Power Gain)
and HPG (High Power Gain).
Please see illustrations.
Depending on your hearing
loss you have either been fitted
with the MPG or the HPG receiver
type. Please see page 27 to see your selected type. The re-
ceiver tube contains the wiring to the receiver which de-
livers the sound direct in the ear canal. It is important that
the receiver tube and the receiver dome/RIE Mold fit cor-
rectly into your ear. If the receiver tube or the receiver dome/
RIE Mold irritate your ear in any way and prevent you
from wearing your hearing instrument, please contact your
hearing care professional. You should never attempt to modify
the shape of the receiver tube yourself. The receiver tube and
the receiver dome/RIE Mold should be cleaned regularly.
Please see instructions on the next page.
Cleaning the Receiver Tube and the Receiver Domes
The receiver tube and the receiver dome should be cleaned re-
gularly. Use a damp cloth to clean the receiver tube and receiver
dome on the outside. Do not use water when you are cleaning
the receiver tubes or the receiver domes. Please see instruction on
page 18 for how to change the HF3 wax guard filter.
MPG HPG

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Cleaning the RIE Mold
We recommend that you use a damp cloth to clean the RIE mold
after every time you use it. It’s important to keep it clean from
wax so that you will not have wax or bacteria building up on the
mold.
If you no longer can clean the RIE Mold using a damp cloth
we recommend you to contact your hearing care professional for
them to clean it, using water and soap. If your hearing care pro-
fessional has instructed you to clean it yourself this way, please
follow the instructions below.
The Receiver Domes
The Receiver Mini Dome / Receiver Standard Dome / Receiver
Power Dome should be changed every third month or sooner if
needed. We recommend that you have your hearing care pro-
fessional change the Receiver Mini Dome / Receiver Standard
Dome / Receiver Power Dome for you. If your hearing care
professional instructs you to change the Receiver domes your-
self, make sure that they are securely fastened to the receiver
tube before inserting them in your ear. A failure to change the
domes in accordance with the instructions could result in in-
jury. If you have been fitted with a Receiver Power Dome
we strongly recommend that your hearing care professional
change the dome since this needs to be done with a tool.
How to mount the Receiver Mini Dome
The Receiver Mini Dome is mounted by pushing it gently over
the receiver at the end of the receiver tube.
123456
7 8 9 10 11 12
13 14 15 16 17 18

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How to mount the Receiver Standard Dome
(1) + (2) The Receiver Standard
Dome is mounted by gently
pushing it over the receiver at
the end of the receiver tube.
The Receiver Standard Dome should
be directed with the sound outlet
hole facing either down towards
your shoulders or up towards your
hair. (3)
The sound outlet hole can turn
both ways; the direction of the sound
outlet hole affects the length of the
sound tube according to the entrance
of your ear canal.
Please ask your hearing care
professional which way the sound
outlet hole should turn in your ear.
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2
3
The Receiver Standard Dome consists of two “leaves” and it is
important that the largest “leaf” is the outermost “leaf” (4).
This can easily be done by pushing the “leaves” away from the
receiver tube with your forefinger and middle finger (5). This
will make the large “leaf” bend forward. Then you push it back
and it will be placed on top of the smaller “leaf” (6). Now the
Receiver Standard Dome is ready for insertion (7).
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5
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How to mount the Receiver Power Dome
We strongly recommend that you always turn to your hearing
care professional when the power domes needs to be changed,
since it can only be mounted the correct way with a tool. If
mounted incorrectly there is a risk that the dome will come of
and stay in your ear canal.
We advise you to have them changed when the domes is turn-
ing yellow in color, get’s damaged or can no longer be cleaned
with a damp cloth.
Double Wax Guard Filter
Your hearing instrument has two types of wax guard filters to
increase the protection against wax and moister to damage the
hearing instrument.
The first wax guard filter is in-moulded in the Receiver domes.
This will act as the front protection.
The second wax guard filter is placed at the front of the receiver
or inside the dome if the hearing care professional has fitted
you with a High Power Receiver (please see illustration of the
receiver type on page 5). The type is called HF3. They come in
both red and blue. This will indicate on what ear the hearing
instrument is sitting. Red for right and blue for left.
We recommend that your hearing care professional change
them for you. If your hearing care professional has instructed
you to change them yourself, please follow the instructions
below.
Changing wax guard for MPG Receiver Tube
Changing wax guard for HPG Receiver Tube
Power Dome:
Please contact your hearing care professional for them to chan-
ge the wax guard in the power dome for you.
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2
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3
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10

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Changing wax guard for HPG Receiver Tube
RIE Mold:
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10

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Telephone Use
Your hearing instrument allows you to
use the telephone as you ordinarily do.
Hold the phone up to your ear as you
normally would.
If you experience discomfort from the
dome pressing in your ear canal, you may need a different size
sound tube. In this case contact your hearing care professional.
General Precautions
• Consult a physician if you find a foreign object in your ear
canal, if you experience skin irritation or if excessive ear wax
accumulates with the use of the hearing instrument.
• Different types of radiation, e.g. from NMR or CT scanners,
may damage the hearing instrument. Therefore, do not wear
the hearing instrument during these or other corresponding
scanning procedures. Other types of radiation (burglary
alarms, room surveillance systems, radio equipment, mobile
telephones, etc) will not damage the hearing instrument.
They could, however, momentarily affect the sound quality
or create strange sounds from the hearing instruments.
• Warning: Do not wear the hearing instrument in mines
or other explosive areas, unless those areas are certified for
hearing instrument use.
• Keep the instrument away from children under the age of 3 as
it contains small parts which may present a choking hazard.
Repairs
If your hearing instrument malfunctions, it must be repaired
by your hearing care professional or by a qualified techni-
cian. Do not attempt to open the case of the hearing in-
strument since this would invalidate the warranty. If your
hearing instrument requires service, please contact your
hearing care professional for assistance.
Technical Data according to IEC 118-O, IEC 711 Ear Simulator
Max Output (dB SPL):
Marq17 Open 126
Marq17 Standard 127
Marq17 HPG Open 128
Marq17 HPG Standard 130
Marq9 Open 126
Marq9 Standard 127
Marq9 HPG Open 128
Marq9 HPG Standard 130

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TROUBLESHOOTING GUIDE
Device is dead Not turned on
Dead battery
Battery improperly inserted
Broken receiver or receiver tube
Blocked Wax Guard Filter
Not loud enough Receiver Dome not inserted properly
Blocked Wax Guard Filter
Change in hearing
Excessive ear wax
Hearing instrument settings
not optimum
Whistles Receiver tube and Receiver dome
not inserted properly in the ear
Hearing instrument settings
not optimum
Not clear, distorted Weak battery
Poorly fitting receiver tube
Hearing instrument damaged
Hearing instrument
settings not optimum
SYMPTOM CAUSE
Turn on
Replace battery
Insert battery properly
Consult your hearing care professional
Consult your hearing professional or if you have been in-
structed change Receiver dome or/and HF3 Wax Guard Filter
Reinsert carefully
Consult your hearing professional or if you have been in-
structed change Receiver dome or/and HF3 Wax Guard Filter
Consult your hearing care professional
Consult your physician
Consult your hearing care professional
Reinsert carefully
Consult your hearing care professional
Replace battery
Consult your hearing care professional
Consult your hearing care professional
Consult your hearing care professional
POSSIBLE REMEDY

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International warranty and service
Any digital hearing instrument from Beltone has an internatio-
nal warranty. Read more on this subject on the warranty card
you received with your instrument.
Your selected marq model
Your hearing care professional will tick off in below table to
identify which model you have received.
Model/variant Signature of
Model received hearing care professional
MQ1762
MQ1762 Open
MQ1762 HPG
MQ1762 HPG Open
MQ962
MQ962 Open
MQ962 HPG
MQ962 HPG Open
Key Word Index
Battery change 10
Battery compartment 4,6,7,10
Cerumen/debris/earwax 8,12,14,15,18-20
Cleaning the instrument 12
Cleaning the Receiver Tube 13
Delayed Activation 7
Double Wax Guard Filter 18
Low battery warnings 10
Maintenance 8-9,12-20
On/off function 6
Receiver Tube 13
Telephone use 22
The Receiver Domes 15-18
Troubleshooting guide 24-25
User operated control 4-5
Your selected marq model 27

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Any issues relating to the EU Medical Device
Directive 93/42/EEC should be directed to
Beltone A/S, Denmark
Beltone A/S
Lautrupbjerg 9 • P.O. Box 130
DK-2750 Ballerup, Denmark
Tel.: [phone]
Fax: [phone]
www.beltone.biz
16207200-GB-08.01 Rev.C
© Beltone 2008