Bematech MP-4000 User manual

MP-4000 TH User’s Manual
P/N: 501.1101.00 - Rev.1.2
September 2007
(First edition: December 2006)
Copyright© by Bematech S.A, Curitiba-PR, Brazil. All rights reserved.
No part of this publication may be copied, reproduced, adapted or translated without the prior
written permission of Bematech S.A., except when allowed by patent rights.
Information in this publication is purely informative, subject to change without notice and no
liability is assumed with respect to its use. However, as product improvements become
available, Bematech S.A. will make every effort to provide updated information for the
products described in this publication. The latest version of this manual can be obtained
through Bematech website:
www.bematech.com
Notwithstanding the other exceptions contained in this Manual, the consequences and
responsibility are assumed by the Purchaser of this product or third parties as a result of: (a)
intentional use for any improper, unintended or unauthorized applications of this product,
including any particular purpose; (b) unauthorized modifications, repairs, or alterations to this
product; (c) use of the product without complying with Bematech S.A. operating and
maintenance instructions; (d) use of the product as a component in systems or other
applications in which its failure could create a situation where personal injury or material
damages may occur. In the events described above, Bematech S.A. and its officers,
administrators, employees, subsidiaries, affiliates and dealers shall not be held responsible for
or respond by any claim, costs, damages, losses, expenses and any other direct or indirect
injury, as well as claims alleging that Bematech S.A. has been negligent regarding the design
or manufacture of the product.
Bematech S.A. shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as original Bematech
products or approved products by Bematech S.A.
Any product names or its logotypes mentioned in this publication may be trademarks of its
respective owners and shall be here recognized.
Product warranties are only the ones expressly mentioned in the Quick Start. Bematech S.A.
disclaims any and all implied warranties for the product, including but not limited to implied
warranties of merchantability or fitness for a particular purpose. In addition, Bematech S.A.
shall not be responsible or liable for any special, incidental or consequential damages or lost
profits or savings arising from the use of the product by the Purchaser, the User or third
parties.

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Contents
Preface ....................................................................................................................6
1. Who should read this manual?..........................................................................6
2. How this manual is organized? .........................................................................6
3. Related publications and software.....................................................................6
4. Where to find more information........................................................................6
EMC, Safety and Other Applicable Standards ...........................................................7
5. FCC Compliance Statement..............................................................................7
6. RoHS............................................................................................................7
7. UL................................................................................................................8
8. NOM-019-SCFI-1998 ......................................................................................8
9. WEEE ...........................................................................................................8
9.1. Disposal and Recycling Information (End of Life Disposal)...............................8
Safety Information ..................................................................................................9
10. Safety Labels.................................................................................................9
11. Protection Features.........................................................................................9
End of Life Disposal .................................................................................................9
Chapter 1 ........................................................................................... 10
Getting Started.........................................................................................................10
Product Overview ..................................................................................................10
12. Introduction.................................................................................................10
13. Product Characteristics.................................................................................. 11
14. Software and Drivers ....................................................................................11
15. Typical Applications ...................................................................................... 11
16. Description of Models....................................................................................11
17. Optional Items and Accessories ......................................................................12
Chapter 2 ........................................................................................... 13
Setting Up Your Product...........................................................................................13
Installing...............................................................................................................13
18. Plugging in the Power Adapter........................................................................14
19. Turn on Your Product ....................................................................................15
20. Inserting or Changing the Paper Roll ...............................................................15
21. Connecting the Communication Cables ............................................................16
21.1. Cash Drawer Connection..........................................................................16
21.2. Connection of the communication Interface boards ......................................16
Configuring............................................................................................................17
22. Language Configuration................................................................................. 17
23. Print Density Configuration ............................................................................18

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24. Near End Paper Sensor Configuration ..............................................................18
24.1. Adjusting the Paper Length in the Near-End-Paper Sensor Indicator...............18
25. Paper Width / Print Width Configuration...........................................................18
25.1. Adjusting the Paper Width........................................................................ 19
26. Command Set Configuration ..........................................................................19
27. Print Mode Configuration ...............................................................................19
Communication Interface Configuration................................................................20
28. Inserting or Changing the Communication Interface ..........................................20
29. RS-232 Serial Interface (DB-9 /DB-25 connector) .............................................20
29.1. Specifications .........................................................................................20
29.2. Dip Switches ..........................................................................................20
30. Cable Connection .........................................................................................22
30.1. Parallel Interface.....................................................................................23
30.2. Specification...........................................................................................23
30.3. Cable connection ....................................................................................23
31. USB Interface ..............................................................................................24
31.1. Specification...........................................................................................24
31.2. Cable connection ....................................................................................24
32. Ethernet Interface ........................................................................................24
32.1. Specification...........................................................................................24
32.2. Cable connection ....................................................................................25
32.3. Cash Drawer Interface............................................................................. 26
Chapter 3 ........................................................................................... 27
How to Use Your Product..........................................................................................27
User Interface ....................................................................................................... 27
33. Keyboard .................................................................................................... 27
34. LEDs........................................................................................................... 28
Operation Modes....................................................................................................28
35. Normal Mode ...............................................................................................28
36. Other optional modes.................................................................................... 28
36.1. Self Test Mode........................................................................................28
36.2. Configuration Mode .................................................................................28
36.3. Dump Mode ...........................................................................................29
Software................................................................................................................29
37. Drivers........................................................................................................29
37.1. API Drivers ............................................................................................29
37.2. Spooler Drivers.......................................................................................29
38. User Utility Software..................................................................................... 29
38.1. Firmware Upgrading................................................................................29
Preventive Maintenance ........................................................................................29
39. Print Head...................................................................................................29
40. Sensors ...................................................................................................... 30

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41. Cutter.........................................................................................................30
42. External Cleaning .........................................................................................30
Chapter 4 ........................................................................................... 31
Troubleshooting .......................................................................................................31
Chapter 5 ........................................................................................... 33
Technical Specifications ...........................................................................................33

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Preface
This manual assists you with the installation, configuration and usage of this Bematech product.
1. Who should read this manual?
This manual is intended for use by persons who are installing, using or testing the product.
The manual should also be used for product troubleshooting.
2. How this manual is organized?
Chapter 1 - "Getting Started" provides an overview about the product.
Chapter 2 - "Setting Up Your Product" provides information on installing and configuring the
product.
Chapter 3 - "How To Use Your Product" provides information on using the product effectively.
Chapter 4 - "Troubleshooting" provides information on testing and identifying simple solutions
to the most common problems.
Chapter 5 - "Technical Specifications" provides technical information about the product.
3. Related publications and software
- Quick Start Guide
- Programmer's Manual
- Drivers and APIs
These contents are available at our website.
4. Where to find more information
English contents in http://www.bematech.com
Spanish contents in http://www.bematech.com/es
Portuguese contents in http://www.bematech.com.br

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EMC, Safety and Other Applicable Standards
Product Name: MP-4000 TH
The following standards apply only to the products that are so labeled.
(EMC is tested using the Wearnes WDS060240 power supply).
North America: EMI: FCC Class A Safety: UL 60950
Europe: CE Marking Safety: EN 60950
México: Safety: NOM-019-SCFI-1998
5. FCC Compliance Statement
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio
communications.
Operation of this equipment in a residential area is likely to cause harmful interference, in
which case the user will be required to correct the interference at his own expense.
Properly shielded and grounded cables and connectors must be used in order to meet FCC
emission limits. Bematech is not responsible for any radio or television interference caused by
using other than recommended cables and connectors or by unauthorized changes or
modifications to this equipment.
Unauthorized changes or modifications could void the user’s authority to operate the
equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
CE Marking
The product conforms to the following Directives and Norms:
Directive 89/336/EEC EN 55022 Class A
EN 55024
IEC 61000-3-3
IEC 61000-4-2
IEC 61000-4-3
IEC 61000-4-4
IEC 61000-4-5
IEC 61000-4-6
IEC 61000-4-11
This product has been tested and found to comply with the limits for Class A Information
Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for
Class A equipment were derived for commercial and industrial environments to provide
reasonable protection against interference with licensed communication equipment.
Important: This is a Class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
6. RoHS
This product complies with the RoHS 2002/95/EC Directive from the European Community.

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7. UL
This product was tested and was certified with the cULus mark, for Canada and USA, by the
UL60950 standard.
8. NOM-019-SCFI-1998
This product complies with the Mexican Official Standard NOM-019-SCFI-1998 – Safety for
Data Processing Equipment.
9. WEEE
This product complies with the WEEE 2002/96/EC Directive from the European Community.
9.1. Disposal and Recycling Information (End of Life Disposal)
The symbol above means that according to local laws and regulations your product should be
disposed of separately from household waste.
When this product reaches its end of life, contact Bematech or your local authorities to learn
about recycling options.
For information about Bematech’s recycling program, go to http://www.bematech.com

MP-4000 TH . Revision 1.2
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Safety Information
This section presents important information intended to ensure a safe and effective use of this
product. Please read this section carefully and store it in an accessible location.
Warning
- Immediately unplug the equipment if it produces smoke, a strange odor, unusual
noise or if foreign matter (including water or other liquid) falls into the equipment. Continued
use may damage it or lead to fire *.
- Please contact your dealer or a Bematech service center for advice.
- Never attempt to repair this product yourself. Improper repair work can be dangerous.
- Never disassemble or modify this product. Tampering with this product may result in
injury or fire *.
- Be sure to use the specified power source. Connection to an improper power source
may cause malfunction or fire *.
- Do not connect a telephone line to the Printer Drawer Connector; otherwise, the
product and telephone line may be damaged.
Caution
- Do not connect cables in ways other than those mentioned in this manual. Different
connections may cause equipment damage and fire *.
- Be sure to set this equipment on a firm, stable surface. The product may break or
cause injury if it falls.
- Do not install this equipment in locations that do not comply with the environmental
requirements specified in this manual.
- Do not place heavy objects on top of this product. Never stand or lean on this product.
Equipment may fall or collapse, causing breakage and possible injury.
- To ensure safety, unplug this product before leaving it unused for an extended period.
In this case, please be sure to place a piece of paper between the platen and the paper roll, in
the thermal mechanism, to avoid damage when restarting the printer.
* Note that this equipment has been developed in compliance with international safety
standards and therefore contains only limited flammability components.
10. Safety Labels
Caution
The thermal head is a hot surface. Do not touch.
11. Protection Features
The product has a safety feature that slows printing in the event that excessive printing would
cause the printer to overheat. This feature protects the printer hardware from potential
damage and should not be noticeable during normal operation.
End of Life Disposal
Bematech encourages owners of information technology equipment (ITE) to responsibly
recycle their equipment when it is no longer needed.

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Chapter 1
Getting Started
Product Overview
Inside the Box you should find:
- MP-4000 TH printer
- Thermal Paper Roll
- Communication cable¹
- Power supply with AC cable
- Spacer for paper width adjustment (located inside the printer)
- Quick Start.
¹Shipped only with part number 101.2211.00
If any parts are missing or damaged, please contact your dealer for assistance.
12. Introduction
The MP-4000 TH is a fast high quality POS printer using the thermal technology for
printing, being compatible with most cash systems on the market. The printer can be used
with banking equipment, computer peripheral systems, ECR and POS systems. The MP-4000
TH was designed to provide a simple, self-explanatory design.
The Bematech MCS Modular Cartridge System allows for convenient addition of
features for specific POS applications.
The ERS - Easy Recovery System offers a trouble-free operation, even when a
paper jam occurs during printing.

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The printer has the following main features.
13. Product Characteristics
- High-speed printing mode up to 250 mm/s
- Silent thermal printing
- Paper Feed Speed of 59 lps
- Dot Density of 8 dots/mm (203 dpi x 203 dpi)
- Selectable font types (more than 9 types to choose)
- Easy drop-in paper roll loading
- Multiple sizes of paper rolls are possible
Selectable Paper width from 58 mm to 82.5 mm
Paper diameter up to 102 mm
- Support to partial and full paper-cut
- Easy cover opening through an easily accessible top-cover lever
- Optional interfaces:
zSerial RS232 DB25;
zSerial RS232 DB9;
zParallel IEEE1284;
zEthernet 10/100;
zUSB 2.0;
- Extended reliability (min. 150 km print head life and more than 2 million cuts of cutter
life)
14. Software and Drivers
- Extended options for barcode printing are possible (EAN-8, EAN-13, CODE 93,
CODE129, ITF, CODABAR, UPC-A, UPC-E, ISBN, MSI, PLESSEY, PDF-417)
- Complete drivers for Windows including Spooler Driver, APIs.
- Easy configuration and remote management by Bematech User Utility Software
application
- Bitmap Image Buffer, for uploading logos to the printer’s internal non-volatile memory
- Different sizes of characters and code pages
- ESC/POSTM Command Emulation
EPSON and ESC/POSTM are registered trademarks of SEIKO EPSON Corporation.
Windows and Windows NT are registered trademarks of Microsoft Corporation in the United
States and/or other countries.
Company and product names are trademarks or registered trademarks of their respective
companies.
15. Typical Applications
- General receipt printing
- Restaurants
- Gas Stations
- Fast food systems
- Banks
- Drugstores
- Supermarkets
16. Description of Models
The MP-4000 TH is available in the following models:
MP-4000 TH with RS-232 Serial Interface (DB9 connector);
MP-4000 TH with RS-232 Serial Interface (DB25 connector);
MP-4000 TH with IEEE1284 Parallel Interface;
MP-4000 TH with USB 2.0 Interface;
MP-4000 TH with Ethernet Interface.
* Please contact Bematech or your Retailer for the availability of other product colors.
* Please contact Bematech or your Retailer for the availability of interfaces.

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Bematech products used with this product:
Smart Box 2000
Smart Box 5000
Bematech Cash Drawer
* Please visit Bematech website for more information about these products.
www.bematech.com
17. Optional Items and Accessories
IEEE1284 Parallel Interface
RS-232 Serial Interface (DB25 connector)
RS-232 Serial Interface (DB9 connector)
USB Interface
Ethernet Interface
* Please contact Bematech or your Retailer for the availability of interfaces and accessories.

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Chapter 2
Setting Up Your Product
Installing
Here you can see the main parts of this printer.
Spacer (inside the printer)
*Shipped only with part number 101.2211.00

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Where to place the printer
WARNING!
The MP-4000 TH should be placed on a plain, stable surface located indoors or protected from
the weather. Avoid enclosing the printer or keeping it obstructed.
Connections
It is possible to connect up to three cables to the printer. All connections are placed at the
back of the printer (there can be different connections depending on the configuration of the
Printer Interface Board).
18. Plugging in the Power Adapter
Verify On/Off Switch and make sure the printer is turned off.
Connect the Power Supply DC Cable to the Printer DC
Connector. Make sure the plug is locked.
Connect the Power Cord to the Power Supply AC Connector and
to an electrical outlet. This outlet must have its ground pin
connected as shown on the right.
The Power Supply LED must be on.
Turn on the printer using the On/Off Switch, located on the left
side of the printer, and check if the Power ON LED is lit. The
printer will initialize and indicate the printer status (
).
WARNING!
Assure that you use the Bematech +24V @ 2.5A Power Supply or an equivalent model fulfilling
UL, CE and FCC norms and that the connector has a ground pin. The usage of a wrong power
supply can cause fire or electrical shock.
CAUTION!
Make sure the power supply is not connected to the power outlet when you connect or
disconnect the DC connection! Otherwise this can cause damages to the printer or the supply.
Make sure the printer is connected to a proper ground through the power supply. This will
avoid the incidence of static discharges and will protect electrical components inside the
printer. If the printer is not correctly grounded, damage to the printer may occur.

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19. Turn on Your Product
Turn on the printer using the On/Off Switch, located on the left side of the printer, and check if
the Power ON LED is lit. The printer will initialize and indicate the printer status (
).
20. Inserting or Changing the Paper Roll
1 - Open the cover by pulling the Opening Cover Lever and lifting the cover as shown in the
picture below. Remove the core of the used paper roll before inserting a new one.
NOTES!
- Use only Paper Rolls mentioned in the specifications of Chapter 4.
- Use paper width according to the adjustments set in the printer, otherwise the sensors
or print area will not perform correctly.
- Paper Rolls with paper glued to the core cannot be used, because the printer will not
detect the end of paper.
- Inside the printer there is a label with instructions for inserting or changing the Paper
Roll.
2– Drop in the Paper Roll, pull the paper so it protrudes outwards in front of the printer and
make sure the sides of the paper are as shown in the picture.
3- Close the cover and notice that the printer status LED (
) is green. The printer is ready to
be used.

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21. Connecting the Communication Cables
Verify the Communication Interfaces that you use and follow the right instructions.
21.1. Cash Drawer Connection
Verify On/Off Switch and make sure the printer is turned off.
WARNING!
The printer is configured by factory default to work with Bematech and EPSON Cash Drawers.
The printer configuration is usually compatible with many Cash Drawers in the market. If you
are not sure of this compatibility, do not connect the cash drawer cable and verify the printer’s
configuration to accept your Cash Drawer. A wrong configuration may damage the printer and
the cash drawer as well.
Check the manual section “Configuring the Cash Drawer” to make the right configuration.
CAUTION!
Never connect a telephone line to the Cash Drawer Connector. Wrong usage may damage the
telephone line and the printer.
Once you have the right Printer Cash Drawer configuration, make sure the Cash Drawer Cable
Connector complies with the RJ12 standard.
Connect the Cash Drawer Cable to the Printer’s Drawer Connector. Make sure the plug is
locked.
Turn on the printer using the On/Off Switch, located on the left side of the printer, and check if
the Power ON LED is lit. The printer will initialize and indicate the printer status (
).
21.2. Connection of the communication Interface boards
Verify On/Off Switch and make sure the printer is turned off.
You will need a compatible interface cable fitting your configuration!
For the standard configuration follow these steps:
Connect the communication Cable to the Printer’s communication Port Connector and to the
communication Port of the host system (PC or Microterminal).
After connecting the cables, tighten the screws on both sides of the cable (printer and host).
Turn on the printer using the On/Off Switch, located on the left side of the printer, and check if
the Power ON LED is lit. The printer will initialize and indicate the printer status (
).

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Configuring
The printer is set up by factory default for most users. For those who need a special
configuration, the MP-4000 TH offers various settings. These options can be modified through
the Printer’s menu. Several settings can be changed in the Printer Menu.
The Printer Menu is self-explanatory. To enter the Printer Menu you have to switch off the
printer and switch on again with the FEED BUTTON ( ) pressed. When it starts to print you
can release the Feed button ( ).
…
- Wait to start Self-Test
- Press ‘FEED’ switch 1x for CONFIG MODE
- Press ‘FEED’ switch 2x for DUMP MODE
After printing the menu above:
Press the FEED BUTTON ( ) once and the Configuration of the Printer will be printed.
Press the Feed button ( ) twice to enter the Configuration Mode.
Press the Cut button ( )to go to the next parameter or wait to exit Configuration Mode.
Configuration Mode
This mode offers the possibility to change the language, printer density, configuration of Near
End Paper Sensor, paper width, Command Set and Print Mode.
(¹) The "Paper Width” can be altered only if the "Command Set " is configured as "BEMATECH."
To enter the Printer Menu you have to switch off the printer and switch on again with the FEED
BUTTON ( ) pressed. Wait until that the menu is printed release and press the FEED BUTTON
() again.
Choose the next parameter by pressing the Cut button ( ), modify the parameter with
the Feed button ( ) and observe the result. To accept the change in the parameter press the
Cut button; it will automatically move to the next parameter in the list.
The printer will guide you through the options by printing a response after every decision you
make.
To jump back you have to restart the Configuration Mode and go through the list of
parameters.
22. Language Configuration
In this section, you can configure the language that the Printer Menus will present to you.
You can configure to English, Spanish or Portuguese.
The factory default setting is English.

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23. Print Density Configuration
In this section, you can configure the print density of all printed information.
This configuration is very important when you use different paper thicknesses.
You can configure to Normal, Strong, Very Strong, Very Weak or Weak Print Density.
The factory default setting is Normal.
24. Near End Paper Sensor Configuration
In this section, you can configure the ability to use the Near End Paper Sensor.
You can disable it to turn off the sensor or enable it to detect the end of paper roll with the
sensor and report the status to the host system. You can adjust the paper length at the sensor
indication by following the proper steps.
The factory default setting is Enable.
24.1. Adjusting the Paper Length in the Near-End-Paper Sensor Indicator
The printer has the option to change the response of the Near-End-Paper Sensor, allowing
adjustments in the remaining length of the paper roll, according to your needs. Please use a
slotted screwdriver to change this setting as indicated in the picture above.
Move the sensor position up to have more paper left or down to have less paper left.
25. Paper Width / Print Width Configuration
In this section, you can configure the paper width used and the print width adopted by the
software in the printer.
You can configure to:
Paper Width (mm) Print Width (mm)
58 48
76 64
76 72
80 64
80 72
80 76
82.5 64
82.5 72
82.5 76
82.5 80
You must also adjust the paper roll spacer located inside the printer, as described below:

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25.1. Adjusting the Paper Width
To adjust the paper width simply pull the spacer up and insert it in the desired position,
according to the paper width desired. The figure below helps to identify the correct position, in
compliance with the paper width. Note that for 82.5 mm paper width the spacer is not used at
all. Keep it stored if in the future you will need to change back to a different paper width.
26. Command Set Configuration
In this section you can configure the command set that the printer will recognize when
receiving printer commands from the host system.
You can configure to Bematech or ESC/POSTM.
27. Print Mode Configuration
In this section you can configure the Print Mode according to your needs.
You can configure to High Quality or High Speed.
The factory default setting is High Speed.

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Communication Interface Configuration
In this section you can configure the Communication Interface.
28. Inserting or Changing the Communication Interface
If you need to change to another Communication Interface Board or change the hardware
settings, follow the steps below.
Make sure the printer is switched off.
Disconnect the printer from the PC and from the power supply
Unscrew the Communication Interface Board from the cartridge.
Now detach the Communication Interface Board.
Replace the Interface Board by the new one.
Attach the Communication Interface Board and screw it to the cartridge.
29. RS-232 Serial Interface (DB-9 /DB-25 connector)
29.1. Specifications
The port to the PC is a RS-232 serial port (DB-9), which operates with the following
characteristics: RTS/CTS hardware protocol, 8 bits of data, no parity bit, 1 start bit, 1 stop bit.
The port to the PC is a RS-232 serial port (DB-25), which operates with the following
characteristics: RTS/CTS hardware protocol, 8 bits of data, no parity bit, 1 start bit, 1 stop bit.
When in ESC / POS™ mode the protocol of flow control for hardware is modified for DTR / DSR.
The software protocol is changeable: XON/XOFF
Communication speed: 1200, 2400, 4800, 9600, 19200, 38400, 115200(default), 230400
baud rate.
29.2. Dip Switches
By turning on the printer while pressing the Cut button, the MP-4000 TH will print a Quick
Reference Table with the LED Error Codes and a Table with Dip Switch Configuration for the
serial interface.
If you have the version with the serial interface card, the integrated Dip Switches will allow
you to make quick changes to the settings, like communication settings, handshaking, parity
check, data bits, and stop bit.
If you want to make changes follow the steps below.
Make sure the printer is switched off.
If you want information about the options you have with the Dip Switches, make a print before
switching off again.
Turn off the printer first and close the cover if it is open.
Make sure there is paper in the printer.
Then press and hold the PAPER CUT button while you switch the printer on again.
When the printer starts printing, release the PAPER CUT button and a table for the Dip Switch
settings will be printed.