Black Box ACS4002A-R2 User manual

BL A C K B OX®
Extend DVI-D and USB HID or USB 2.0 over
affordable CATx cable.
Transmit KVM and DVI-D video signals
up to 460 feet over backbone cabling.
DVI-D CATx/Fiber KVM Extenders
ACS4002A-R2 ACS4004A-R2 ACS4011A-R2
ACS4002A-R2-MM ACS4004A-R2-MM ACS4011A-R2-MM
ACS4002A-R2-SM ACS4004A-R2-SM ACS4011A-R2-SM
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax [phone]
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Web site: www.blackbox.com • E-mail: [e-mail]
Customer
Support
Information

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FCC Statement
Federal Communications Commission and Industry Canada Radio Frequency Interference
Statements
This equipment generates, uses, and can radiate radio-frequency energy, and if not installed and used properly, that is, in strict
accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to
comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules,
which are designed to provide reasonable protection against such interference when the equipment is operated in a commercial
environment. Operation of this equipment in a residential area is likely to cause interference, in which case the user at his own
expense will be required to take whatever measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to
operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emission from digital apparatus set out in the Radio
Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de
la classe A prescrites dans le Règlement sur le brouillage radioélectrique publié par Industrie Canada.
We‘re here to help! If you have any questions about your application
or our products, contact Black Box Tech Support at 724-746-5500
or go to blackbox.com and click on “Talk to Black Box.”
You’ll be live with one of our technical experts in less than 30 seconds.
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NOM Statement
Instrucciones de Seguridad
(Normas Oficiales Mexicanas Electrical Safety Statement)
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de baño, lavabo, sótano mojado o cerca
de una alberca, etc.
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación.
Todo otro servicio deberá ser referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del aparato eléctrico
sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se debe colocar en libreros o gabinetes
que impidan el flujo de aire por los orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores, registros de calor, estufas u otros
aparatos (incluyendo amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación, o como
se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados
sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.
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Trademarks
Trademarks Used in this Manual
Black Box and the Double Diamond logo are registered trademarks of BB Technologies, Inc.
Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.
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Table of Contents
Table of Contents
Specifications...............................................................................................................................................................................................6
1.0 Quick Setup ..................................................................................................................................................................................7
2.0 Overview.......................................................................................................................................................................................8
2.1 Introduction....................................................................................................................................................................9
2.2 Glossary..........................................................................................................................................................................9
2.3 Features........................................................................................................................................................................ 11
2.4 Product Range .............................................................................................................................................................. 12
2.5 How to Use This Guide .................................................................................................................................................13
3.0 Installation .................................................................................................................................................................................. 14
3.1 What‘s Included............................................................................................................................................................14
3.2 Interconnection Cable Requirements............................................................................................................................. 15
3.3 System Setup ................................................................................................................................................................16
3.4 Diagnostic LEDs ............................................................................................................................................................21
4.0 Service Setup...............................................................................................................................................................................22
4.1 Setup at the Local Unit..................................................................................................................................................23
4.2 Setup at the Remote Unit..............................................................................................................................................25
4.3 Setup for the On Screen Display (OSD—ACS4011A-R2 only).........................................................................................26
4.4 Setup for VGA Input (ACS4011A-R2 Family)..................................................................................................................36
5.0 Troubleshooting ..........................................................................................................................................................................38
5.1 Monitor Errors ..............................................................................................................................................................38
5.2 USB Keyboard and USB Mouse Errors............................................................................................................................38
5.3 USB-HID Device Errors ..................................................................................................................................................39
5.4 Other Errors ..................................................................................................................................................................39
Appendix A: Sample Applications ..............................................................................................................................................................40
Appendix B: Rackmount Options ...............................................................................................................................................................42
Appendix C: Technical Support ..................................................................................................................................................................46
Appendix D: Supported Video Modes........................................................................................................................................................48
Appendix E: Information in Internal DDC ...................................................................................................................................................50
Appendix F: Connectors ............................................................................................................................................................................51
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Specifications
Specifications
Distance — Maximum, CATx AWG 24: 400 ft. (120 m), CATx S/UTP cable, EIA/TIA 56A, TSB 36 or digital STP 17-03170, four
pairs 24 AWG wiring, EIA/TIA 568A (1000BASET);
Maximum, CATx patch cable 26/7 AWG 200 ft. (60 m), CATx S/UTP cable, EIA/TIA 56A, TSB 36 or Digital STP 17-03170, four
pairs 26/7 AWG wiring EIA/TIA 568A (1000BASET).
Attenuation Detect Accuracy — ±0.05 dB/dB
CE Approval — Yes
RoHS — Yes
Connectors — Video source: DVI-D up to 1920 x 1200 @ 60 Hz;
VGA: up to 1600 x 1200 @ 60 Hz; (ACS401A family only);
Monitor: DVI-D up to 1920 x 1200 @ 60 Hz;
Keyboard: USB;
Mouse: USB 2-/3-button and wheel mouse;
LC (Fiber): 1000 Mbps, Gigabit Ethernet;
RJ-45: 1000 Mbps, EIA/TIA 568B Gigabit Ethernet.
Operating Environment — Temperature: 41 to 113° F (5 to 45° C);
Humidity: 0 to 80%, noncondensing
Power — Voltage: 100-240 VAC, 0.5A, 47-63 Hz/5 VDC-2000 mA
Local Units, Maximum: 1A @ 240V; 2A @ 100V;
Remote Units, Maximum: 1A @ 240V; 2A @ 100V
Size — Local and remote: 1.7"H x 4"W x 5.6"D x (4.3 x 10.3 x 14.3 cm)
Shipping Size: 8.7"H x 4.3"W x 2.7"D (22 x 11 x 7 cm)
Weight — Local and remote: 1.3 lb. (0.6 kg);
Shipping: 3.5 lb. (1.6 kg)
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Chapter 1: Setup
1.0 Quick Setup
This section briefly describes how to install your KVM extender system. Unless you are an experienced user, we recommend that
you follow the full procedures described in the rest of this manual.
Figure 1-1. Quick Setup.
ACS4002A-R2
Check PSUs and connection to
power outlet
Check the CATx – Fiber cable,
and its connectors
Check settings of the graphic
card or boot CPU

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Chapter 2: Overview
2.0 Overview
With the DVI-D/-I CATx/Fiber KVM-Extender, you can remotely locate monitors, keyboards and mice up to 140 m (459.3 ft.)
away from your CPU over CATx, or up to 10 km (6.2 mi) with single-mode fiber.
Wherever long distances are required, e.g. airports, industrial plants, call-centers or in distributed computer centers, the DVI-D/-I
CATx/Fiber KVM-Extenders are the ideal way to remotely locate your console. We offer two families with three different types:
one family with devices for DVI-I (DVI-D/-I + VGA) and one family with USB 2.0 transparent support – CATx, multimode and
single-mode.
The product codes covered in this manual are:
ACS4002A-R2: KVM Extender DVI-D, USB-HID + USB 2.0, CATx
ACS4002A-R2-MM: KVM Extender DVI-D, USB-HID + USB 2.0, Multimode
ACS4002A-R2-SM: KVM Extender DVI-D, USB-HID + USB 2.0, Single-mode
ACS4004A-R2: KVM Extender DVI-D, DVI-D with 4 USB HID PORTS
ACS4004A-R2-MM: KVM Extender DVI-D, DVI-D with 4 USB HID PORTS, Multimode
ACS4004A-R2-SM: KVM Extender DVI-D, DVI-D with 4 USB HID PORTS, Single-mode
ACS4011A-R2: KVM Extender DVI-I (VGA), USB HID, CATx
ACS4011A-R2-MM: KVM Extender DVI-I (VGA), USB HID, Multimode
ACS4011A-R2-SM: KVM Extender DVI-I (VGA), USB HID, Single-mode
NOTE: Other models are available. For details, call Tech Support.
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Chapter 2: Overview
2.1 Introduction
A CATx/Fiber KVM Extender enables you to mount a CPU in a secure rack/cabinet or data center and access it from a remote
location, up to 140 meters away. A basic KVM extension system is comprised of a local unit and a remote unit. The local unit
connects directly to the computer (or a KVM switch system) using the supplied cable(s). The user console (keyboard, mouse,
and monitor) attaches to the remote unit. The remote and local units communicate video and data information along the
interconnecting cables. Local units offer dual access, allowing the connection of a second monitor close to the computer.
A CATx/Fiber KVM Extender is used to extend the maximum distance between a CPU and a keyboard/monitor/mouse. In
addition, a KVM extender is beneficial in installations in electromagnetic hazardous environments (EMI). Regular KVM extender
cables (and extenders using traditional cables) have inherent distance limitations, and EMI interference may reduce the maximum
distance and/or reliability. With a DVI-D/-I CATx Extender system, these limitations are no longer an issue.
2.2 Glossary
The following terms are used in this guide:
Table 2-1. Glossary
Term Definition
CATx
Any Category 5, 5e, 6, or higher cable, solid 24 AWG. Although flexible 27/7 AWG cables can
be used too, the lengths of flexible cables count twice in the calculation of the total distance.
Fiber 9-μ Single-mode or 50-μ/62.5-μ Multimode fiber cable.
KVM Keyboard, video, and mouse.
Console Keyboard, mouse, and monitor
Dual Access A system allowing connection of local and remote user consoles.
Single-Head An extender system that supports one monitor and keyboard/mouse
Dual-Head An extender system that supports two monitors and keyboard/mouse
DVI
Digital video standard, installed by Digital Display Working Group (www.ddwg.org) R, G, B,
CLOCK in a data stream with up to 3x 1.6 Gbps. Signals are TMDS Level.
PSU The desktop power supply connected to the local/remote unit.
HID
Human interface devices (HIDs) are units which are used for human access to the CPU. They are
a USB-device class of their own (e.g. memory devices etc.). In addition to keyboards and mice, it
includes touchscreens, light pens, fingerprint sensors, graphics tablets, etc.
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Chapter 2: Overview
USB Connection
USB Connection
Receiver/Remote Unit
Transmitter/Local Unit
CATx or Fiber Cable
CPU
Figure 2-1: DVI-D/-I CATx – KVM Extender system (example)
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Chapter 2: Overview
2.3 Features
All extenders have the following features:
• Support for DVI-D graphics cards
• Support for USB keyboards and mice (USB-HID)
NOTE: Devices with USB-HID support only keyboard and mice. It’s possible that other HIDs like touchscreens, graphics
tablets, bar-code readers or similar are supported – but that isn’t guaranteed. If you have questions, call our FREE Tech Support.
The DVI-D/-I CATx/Fiber KVM-Extender for USB-HID is not suitable for use with other USB devices like scanners, webcams, flash
drives, etc.
NOTE: The USB-HID device never supports more than two devices – keyboard and mouse or keyboard and touchscreen, etc.,
but not, for example, keyboard, mouse and touchscreen simultaneously. A hub is allowed but does not increase the number of
supported devices.
Maximum resolution: DVI-D: 1920 x 1200 @ 60 Hz over all allowed distances all resolutions below of 1600 x 1200 with refresh
rates of at least 75 Hz.
• Supporting 16-bit/24-bit auto switching or fixed 24-bit color depth (user selectable)
• Status indicator LEDs on each device.
• Small footprint chassis.
• CPU cables and adapters included.
• Rackmount kit available.
ACS4002A-R2 family:
• Additional USB 2.0 transparent high-speed transmission (requiring an additional CATx cable or fiber pair). Four devices can be
attached directly at the Remote Unit—more by using regular USB hubs.
ACS4004A-R2 family:
• Support for DVI-D video and (4) USB HID devices.
ACS 4011A-R2 family
• Support for DVI-I input—either DVI-D or VGA input.
• Built-in scaler enables you to resize the input frame to fit to the attached monitor.
NOTE: Other models are available but may not be shown in this user manual.
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Chapter 2: Overview
2.4 Product Range
There are nine products in the range and various upgrade kits:
Table 2-2. Products
Product Definition
ACS4002A-R2 KVM Extender DVI-D, USB-HID + USB 2.0, CATx
ACS4002A-R2-MM
KVM Extender DVI-D, USB-HID + USB 2.0, Multimode
ACS4002A-R2-SM KVM Extender DVI-D, USB-HID + USB 2.0, Single-Mode
ACS4004A-R2 KVM Extender DVI-D, USB-HID CATx
ACS4004A-R2-MM KVM Extender DVI-D, USB-HID, Multimode
ACS4004A-R2-SM KVM Extender DVI-D, USB-HID, Single-Mode
ACS 4 011A - R 2 KVM Extender DVI-I (VGA), USB-HID, CATx
ACS 4 011A - R 2- M M KVM Extender DVI-I (VGA), USB-HID, Multimode
ACS 4 011A - R 2-S M KVM Extender DVI-I (VGA), USB-HID, Single-Mode
ACS1009A-RMK 19"/1U/24 IV rackmount kit to mount four 1.1"H devices
ACS2209A-RMK 19"/1U rackmount- kit to mount four devices 1.7"H
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Chapter 2: Overview
2.5 How to Use This Guide
This guide describes the installation and configuration of the DVI-D/-I CATx/Fiber – Extender Series. Although the connection and
operation of the system is relatively straightforward, you should consider the following before getting started:
Connection and Compatibility
If you have purchased an Extender Kit, this will contain all the cables required to connect the local unit to your PC or KVM switch.
Please see also: 3.1 What‘s Included.
For information about connection and installation, see 3.2 Interconnection Cable Requirements.
DDC information
Normally it is not necessary to make any adjustments to the DVI-D/-I CATx/Fiber- Extender. However, in some circumstances, it
may be necessary to redefine the source of DDC information for the CPU. By default, the DVI-D/-I CATx/Fiber KVM-Extender uses
its own internal DDC table. If this setting does not satisfy your requirements, the DDC table can either be switched to the locally
attached screen or could be downloaded from a remotely located screen and stored in the internal DDC table.
To modify the DDC setup, see 4.0 Service Setup.
Selecting the moment of switching to the next frame
The transmission of screen data is not synchronous to the screen change of the graphics card. Normally, the transmission is
terminated during displaying a frame on the screen. If the device switches to the new frame during the displaying period of the
old frame (somewhere on the screen), it’s possible, and that you can see horizontal screen breaks in the moment of switching
(default). On the other hand, the device must idle, until the actual frame is displayed completely (until VSYNC) -> the number of
frames per second transmitted sinks.
To modify the switching behavior, see 4.0 Service Setup.
Selection of color reduction for transfer acceleration
You can select, whether always 24-bit colors (=full color depth) are transmitted or whether the compression algorithm
automatically switches between 16- and 24-bit colors to accelerate the data transfer (default). Normally the difference between
24-bit and 16-bit is not recognizable but under some special circumstances, e.g. in photo processing installations, there might be
disturbing color aberrations. However, the automatic color switching enhances the frame count transmitted per second; fixed
24-bit color depth gives smooth color grades under all circumstances. Choose the one that’s best for your application.
To modify the color depth, see 4.0 Service Setup.
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Chapter 3: Installation
3.0 Installation
For first-time users, we recommend that you carry out a test placement, confined to a single room, before doing a full
installation. This will enable you to identify and solve any cabling problems, and experiment with the KVM extender system more
easily.
3.1 What‘s included
All:
• DVI-D/-I CATx/Fiber KVM-Extender pair (local and remote units)
• (2) US power cords
• (2) 5-VDC power supplies
• 6-ft. (1.8-m) USB cable
• 6-ft. (1.8-m) DVI-D video cable
• User‘s manual with quick-install guide
ACS4004A-R2 family (also includes):
• 6-ft. (1.8-m) USB cable
ACS4011A-R2 family (also includes):
• 6-ft. (1.8-m) VGA-to-DVI-D video cable
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Chapter 3: Installation
3.2 Interconnection Cable Requirements
To connect the Local and Remote units you will need:
• USB: Connect the supplied USB CPU cable to your CPU (KVM switch, etc.). Make sure that the connection is tension-free.
• DVI: Connect the supplied DVI CPU cable to your CPU (KVM switch, etc.). Make sure that the connection is tension-free.
• VGA/DVI: Connect the supplied VGA to DVI CPU cable to your CPU (KVM, switch, etc.). Make sure that the connection is
tension-free.
• CATx cable: Recommended cable: S/UTP (CATx) according EIA/TIA 56A, TSB 36 or Digital STP 17-03170. Four-pair 24 AWG
connection according EIA/TIA 568A (10BASE-T). Use of cables from a higher category (CAT5e, CAT6, CAT7) is possible.
NOTE: The use of unshielded CATx Cable is possible, but because of the higher electromagnetic noise/sensitivity the device class
may not be reached.
NOTE: The use of flexible cables (patch cable) 26 or 27 AWG is possible. Because of the higher loss of the stranded cables, the
maximum distance is reduced to approximately half the value of solid cables.
NOTE: A point-to-point connection is required. Having one or more patch panels in the line is possible and allowed. Not allowed
is a connection from the CATx link interface (RJ-45) to any other products, especially telecommunications or network equipment.
• Fiber cable: Two strands of fiber are required for single-head devices, four strands for dual-head devices.
NOTE: The maximum distance will depend on device type and on fiber type used.
Recommended cables:
ACSxxxxA-MM: 50-µ multimode distance approximately 1312 ft. (400 m)
ACSxxxxA-MM: 62.5-µ multimode distance approximately 656 ft. (200 m)
ACSxxxxA-SM: Single-mode distance approximately 32,808 ft. (10 km)
A point-to-point connection is required. You can have one or more patch panels in the line. You can’t have a connection from the
fiber link interface (LC) to any other products, especially telecommunications or network equipment.
Single-mode devices often work well on multimode fibers, but the reverse isn’t true. In addition, however, single-mode devices
on multimode fibers may possibly double the distance on multimode fibers. There is no guarantee of this, and users are asked to
perform tests within their own environments.
• Power supply: Connect the supplied 5-VDC power supplies to the plug terminal on the rear of both local and remote units.
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Chapter 3: Installation
3.3 System Setup
To install your DVI-D/-I CATx/Fiber – Extender system:
1. Switch off all devices.
2. Connect your keyboard, monitor(s), and mouse to the remote unit
3. Using the supplied CPU cable(s), connect the USB and monitor connectors on the computer (or KVM switch).
4. Connect the interconnect cable to the INTERCONNECT socket(s).
5. Connect the 5-V power supply to power the unit.
CAUTION: Only use the power supply originally supplied with this equipment or a manufacturer-approved replacement.
6. To attach a local (USB) keyboard/mouse, use additional USB port(s) at your CPU or use a USB hub between the CPU and local
unit’s USB connector.
7. Power up the system.
to CPU: DVI
Connect to CPU:
secondary USB
Connect to local
DVI- monitor Connect to CPU:
USB
Figure 3-1. ACS4002A-R2/ACS4002A-R2-xx local unit with 2x USB-HID + 4x USB-2.0.
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Chapter 3: Installation
4x remote secondary
USB 2.0 port.
Remote DVI-monitor port—
connect to remote console monitor.
Remote keyboard/
mouse port.
Figure 3-2. ACS4002A-R2/ACS4002A-R2-xx remote unit with 2x USB-HID + 4x USB-2.0.
This port carries USB 2.0—connect
to local/remote unit with CATx cable.
Connect to 5V power supply. This port carries video and data signals—connect
it to a local or remote unit with CATX cable.
Figure 3-3. ACS4002A-R2-xx, local/remote unit: rear view CATx.
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Chapter 3: Installation
Connect to 5V power supply. This port carries video and data signals. Connect it to a
local or remote unit with fiber cable.
This connector carries USB 2.0. Connect it
to a local or remote unit with fiber cable.
Figure 3-4. ACS4002A-R2-xx local/remote unit: rear view fiber.
‘Eye‘ for IR-RC Connect to CPU: DVI-I port
(DVI-D or VGA)
Programming
Connect to CPU: USB.
Connect to local DVI-
monitor.
Figure 3-5. ACS4002A-R2/ACS4011A-R2-xx, local unit with DVI-I input (DVI-D + VGA).
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Chapter 3: Installation
Remote DVI- monitor port.
Connect to remote console monitor. Remote keyboard and mouse
ports.
Figure 3-6. ACS40011A-R2 /ACS40011A-R2-xx remote unit.
Connect to 5-V power supply.
This port carries video and data signals.
Connect to the local/remote unit with
CATx cable.
Figure 3-7. ACS40011A-R2-xx local unit (CATx): rear view.
Connect to 5V power supply. Connect to local/remote unit with
fiber cable.
Figure 3-8. ACS40011A-R2-xx local unit (fiber): rear view.
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Chapter 3: Installation
This port carries video and data signals.
Connect to the local/eremote unit wtih
CATx cable.
Connect to 5V power supply.
Figure 3-9. ACS40011A-R2-xx remote unit (CATx): rear view.
Connect to 5V power supply. Connect to local/remote unit with
fiber cable.
Figure 3-10. ACS40011A-R2-xx remote unit (fiber): rear view.
ACS4002A-R2