Black Box Emerald Series User manual

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USER MANUAL
EMERALD SE
KVM OVER IP
TECHNOLOGY
EMD2000SE-T, EMD2000SE-R, EMD2002SE-T, EMD2002SE-R
EMERALD
EMERALD

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TABLE OF CONTENTS
1. SPECIFICATIONS........................................................................................................................................................................... 5
1.1 General Specifications.............................................................................................................................................................................5
1.2 What’s Included in the Kits ......................................................................................................................................................................6
1.3 Licensing...................................................................................................................................................................................................7
2. OVERVIEW...................................................................................................................................................................................... 8
2.1 Emerald SE System Features ..................................................................................................................................................................8
2.2 Overview of Emerald SE Devices ............................................................................................................................................................9
2.2.1 Video...................................................................................................................................................................................................................10
2.2.2 Audio...................................................................................................................................................................................................................10
2.2.3 Support for Keyboards, Mice, and USB Devices .......................................................................................................................................10
2.2.4 IP Addressing....................................................................................................................................................................................................10
2.2.5 Firmware Upgrade ...........................................................................................................................................................................................11
2.3 Application Examples............................................................................................................................................................................11
2.3.1 Video, Audio and USB Extension ..................................................................................................................................................................11
2.3.2 Video, Audio and USB Switching ..................................................................................................................................................................12
3. CONFIGURATION ........................................................................................................................................................................ 13
3.1 Configuration of Receiver ......................................................................................................................................................................13
3.2 Configuration of Transmitter ................................................................................................................................................................13
3.3 Configuration of Boxilla .........................................................................................................................................................................14
4. MODES OF OPERATION.............................................................................................................................................................. 15
4.1 Auto Login ...............................................................................................................................................................................................15
4.2 Auto Connect.......................................................................................................................................................................................... 15
4.3 Private Connection.................................................................................................................................................................................15
4.4 Shared Connection ................................................................................................................................................................................15
5. INSTALLATION ............................................................................................................................................................................ 16
5.1 Emerald SE Receiver (EMD2000SE-R, EMD2002SE-R) Checklist ........................................................................................................16
5.2 Emerald SE Transmitter (EMD2000SE-T, EMD2002SE-T) Checklist.....................................................................................................16
5.3 Emerald SE Transmitter Kit (EMD2000SE-T-K, EMD2002SE-T-K) Checklist ........................................................................................16
5.4 Installation Options............................................................................................................................................................................................ 16
5.5 Connect the Emerald SE Receiver.................................................................................................................................................................... 17
5.6 Connect the Emerald SE Transmitter ..............................................................................................................................................................20
6. NETWORKED INSTALLATION .................................................................................................................................................... 22
6.1 Point-to-Point Installation......................................................................................................................................................................22
6.2 Unmanaged or Managed Matrix Installation .......................................................................................................................................22

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TABLE OF CONTENTS
7. OPERATION OF EMERALD SE SYSTEM..................................................................................................................................... 23
7.1 LED Identification ...................................................................................................................................................................................23
7.2 Accessing the System...........................................................................................................................................................................23
8. OSD FUNCTIONS......................................................................................................................................................................... 24
8.1 User Types...............................................................................................................................................................................................24
8.2 Log On .....................................................................................................................................................................................................24
8.3 Default Username and Password .........................................................................................................................................................25
8.4 User Views and Capabilities..................................................................................................................................................................26
8.5 Connections Screen...............................................................................................................................................................................26
8.5.1 Creating a New Connection ...........................................................................................................................................................................27
8.5.2 Connection Favorites ......................................................................................................................................................................................28
8.5.3 Connecting ........................................................................................................................................................................................................29
8.5.4 Edit Connection................................................................................................................................................................................................29
8.5.5 Remove Connection........................................................................................................................................................................................29
8.6 Control Tab..............................................................................................................................................................................................30
8.6.1 Preferences........................................................................................................................................................................................................31
8.6.2 Network..............................................................................................................................................................................................................34
8.6.3 System ...............................................................................................................................................................................................................35
8.7 Managing Users .....................................................................................................................................................................................43
8.7.1 Add a User ..........................................................................................................................................................................................................44
8.7.2 Auto Log-on .......................................................................................................................................................................................................44
8.7.3 Edit a User ..........................................................................................................................................................................................................46
8.7.4 Remove a User..................................................................................................................................................................................................47
APPENDIX A. EMERALD SE VIDEO RESOLUTIONS SUPPORTED............................................................................................... 48
APPENDIX B. CONFIGURING WINDOWS 7 VIRTUAL MACHINES FOR EMERALD SE............................................................... 49
APPENDIX C. EMERALD SE NETWORK PROTOCOLS OVERVIEW .............................................................................................. 50

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TABLE OF CONTENTS
APPENDIX D. TROUBLESHOOTING............................................................................................................................................... 51
APPENDIX E. REGULATORY INFORMATION ................................................................................................................................ 53
E.1 FCC Statement .......................................................................................................................................................................................53
E.2 NOM Statement......................................................................................................................................................................................54
APPENDIX F. DISCLAIMER/TRADEMARKS.................................................................................................................................. 55
F.1 Disclaimer................................................................................................................................................................................................55
F.2 Trademarks Used in this Manual...........................................................................................................................................................55

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CHAPTER 1: SPECIFICATIONS
1.1 GENERAL SPECIFICATIONS
TABLE 1-1. SPECIFICATIONS
SPECIFICATION DESCRIPTION
Approvals
Unit FCC, CE, CSA, RoHS, WEEE
Power Supply TUV, UL
Physical
LED Interface
(1) Power LED button (deactivated, not used);
NOTE: Unit automatically powers on when plugged in; must be powered off at the power source.
(1) RJ-45 Speed LED (green, located on top left of RJ-45 connector):
Blinks three times when the network connection is 1000 Mbps,
Blinks two times when network connection is 100 Mbps,
Blinks once when the network connection is 10 Mbps,
Not blinking: No Link to network;
(1) Activity LED (green, located on top right of RJ-45 connector):
Solid green: Link up,
Blinking: Activity on the link,
OFF: No link
Maximum Distance from CPU
to Transmitter EMD2000SE-T: 16 ft. (5 m), DVI-D and USB limitations
Maximum Distance between
Transmitter and Receiver 328 ft. (100 m), use a network switch to get farther distances
Operating System Support Microsoft Windows®Vista, XP, Windows 7, Windows 8, Windows 10, Server 2003, Server 2008, Server 2012, LInux®,
Solaris, Mac OS
Connectors
EMD2000SE-T: (1) DVI input, (1) USB Type B female, (1) RJ-45 network, (1) RJ-45 serial, (2) 3.5 mm audio,
(1) 2.5 mm barrel for power;
EMD2000SE-R: (1) DVI output, (4) USB Type A female, (1) RJ-45 network, (1) DB9 serial,
(2) 3.5 mm audio for SPK and MIC, (1) 2.5 mm barrel for power;
EMD2002SE-T: (2) DVI input, (1) USB Type B female, (1) RJ-45 network, (1) RJ-45 serial, (2) 3.5 mm audio,
(1) 2.5 mm barrel for power;
EMD2002SE-R: (2) DVI output, (4) USB Type A female, (1) RJ-45 network, (1) DB9 serial,
(2) 3.5 mm audio for SPK and MIC, (1) 2.5 mm barrel for power
Dimensions
EMD2000SE-T, EMD2000SE-R: 1.15" H x 6.2" W x 4.2" D (2.92 x 15.75 x 10.67 cm);
EMD2002SE-T: 1.43” H x 6.2” W x 4.2” D (3.65 x 15.75 x 10.67 cm);
EMD2002SE-R: 1.15” H x 6.2” W x 4.2” D (2.92 x 15.75 x 10.67 cm)
Weight
EMD2000SE-T, EMD2000SE-R: 1.18 lbs (0.54 kg);
EMD2002SE-T: 1.47 lb. (0.67 kg);
EMD2002SE-R: 1.36 lb. (0.62 kg)
Operation
Default IP Address EMD2000SE-T, EMD2002SE-T: 192.168.1.22;
EMD2000SE-R, EMD2002SE-R: 192.168.1.21
Encryption Secure Sockets Layer (SSL) over TCP/IP, 128-bit between TX and RX, user set between RX and Hyper-V
Default Username admin
Default Password The password is blank by default
DDC Support Built-in/clone of remote
Switching Time <1 sec

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CHAPTER 1: SPECIFICATIONS
TABLE 1-1 (CONTINUED). SPECIFICATIONS
SPECIFICATION DESCRIPTION
Power
Power Source External in-line power supply
Input Voltage 100–240 VAC, 50/60 Hz
Input Current 0.9 amps maximum
Power Consumption Unit: 6.5 watts with keyboard and mouse attached;
Power supply is 20 W to support USB based powered devices
Heat Dissipation (5 VDC x 4 amps) x 3.41 = 68.2 BTU/hour maximum
(Voltage x Nominal Current) x 3.41 = BTU/hr
Output Connector 2.5-mm barrel
Input Connector IEC-320, C8
Power Supply Cord Length 6 ft. (1.8 m)
Environmental
Operating Temperature 32 to 104° F (0 to 40° C)
Storage Temperature -4 to +140° F (-20 to 60° C)
Operating Humidity 5 to 95%, noncondensing
1.2 WHAT’S INCLUDED IN THE KITS
NOTE: Does not include local CPU cables, order separately.
EMD2000SE-T includes:
(1) Emerald SE Transmitter, Single-Head
(1) 5 VDC Power Supply
(1) US Power Cord
(4) rubber feet
EMD2000SE-R includes:
(1) Emerald SE Receiver, Single-Head
(1) 5 VDC Power Supply
(1) US Power Cord
(4) rubber feet
EMD2002SE-T includes:
(1) Emerald SE Transmitter, Dual-Head
(1) 5 VDC Power Supply
(1) US Power Cord
(4) rubber feet
EMD2002SE-R includes:
(1) Emerald SE Receiver, Dual-Head
(1) 5 VDC Power Supply
(1) US Power Cord
(4) rubber feet

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CHAPTER 1: SPECIFICATIONS
1.3 LICENSING
There are 2 options for managing Emerald SE Transmitters and Receivers:
Option 1 (for small unmanaged matrices): Using built in receiver manager
Option 2 (for large managed matrices): Using Boxilla BXAMGR
NOTE: For managed installations with more than 32 users, you will need to use Boxilla KVM AV/IT Manager. The basic Boxilla
license (BXAMGR) supports 25 users.
Other available licenses for Boxilla are listed below:
50 Users, Devices or Connections (BXAMGR-50)
100 Users, Devices or Connections (BXAMGR-100)
200 Users, Devices or Connections (BXAMGR-200)
300 Users, Devices or Connections (BXAMGR-300)
Unlimited Users, Devices or Connections (BXAMGR-ULT)
Available upgrade licenses for Boxilla are listed below:
Add 25 Users, Devices or Connections (BXAMGR-LIC-25)
Add 100 Users, Devices or Connections (BXAMGR-LIC-100)
Add Unlimited Users, Devices or Connections (BXAMGR-LIC-ULT)
EMD2000SE-T-K includes:
(1) Emerald SE Transmitter, Single-Head
(1) 5 VDC Power Supply
(1) US Power Cord
(4) rubber feet
(1) EHN900025U-0006
(1) USB05E-0006
(1) EJ110-0005
EMD2000SE-K includes:
(1) EMD2000SE-T-K
(1) EMD2000SE-R
EMD2002SE-T-K includes:
(1) Emerald SE Transmitter, Dual-Head
(1) 5 VDC Power Supply
(1) US Power Cord
(4) rubber feet
(2) EHN900025U-0006
(1) USB05E-0006
(1) EJ110-0005
EMD2002SE-K includes:
(1) EMD2002SE-T-K
(1) EMD2002SE-R

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CHAPTER 2: OVERVIEW
The Emerald SE system provides users with a seamless desktop experience anywhere on a TCP/IP network, while allowing the actual
hardware to be securely housed in a corporate data center or in the cloud. Emerald SE enables the same high fidelity experience of a
desktop PC even for media-rich applications, for example, watching videos, photo editing with Photoshop or 3D design with AutoCAD.
The remote desktops may be hosted on a physical PC / workstation or may be a virtual desktop hosted on a private server or in the
cloud. The Emerald SE system provides its users with Receivers that communicate with target computer nodes (whether physical PC
or virtual desktop) over a standard TCP/IP network. Physical PCs/Workstations/Servers have an Emerald SE Transmitter unit
physically connected to provide communication over the TCP/IP network. The performance of Emerald SE allows them to be deployed
on standard corporate networks and even across Wide-Area-Networks (WANs).
Desktop users can access remote keyboard, mouse, video, audio, USB mass storage devices, headsets and other USB devices from
the Receiver unit to the remote PC/workstations or Virtual Desktop via the Emerald SE system.
NOTE: Some USB 2.0 devices have been found to be incompatible. Please report these devices to Black Box.
NOTE: References to the Emerald SE system in this document refer to both Receivers (EMD2000SE-R, EMD2002SE-R) and
Transmitters (EMD2000SE-T, EMD2002SE-T).
Transmitters Receivers
Virtual Desktops
FIGURE 2-1. EMERALD SE EXAMPLE—INCLUDING PHYSICAL AND VIRTUAL DESKTOPS
2.1 EMERALD SE SYSTEM FEATURES
Emerald SE leverages state-of-the-art technologies in compression, networking, and latency management. Some of the key
features of Emerald SE are:
Pixel-Perfect Video Quality: The Emerald SE system uses a compound compression algorithm to provide a lossless video
experience at a low network bandwidth. None of the bandwidth variability and noise effects of analog extension schemes exist.
Emerald SE can support a 1080p HD movie in <40 Mbps.
Uses M/C stream for shared mode to allow scaling of # of users that can share a transmitter. Analog audio can now be shared in a
shared mode connection.
Seamless integration of Physical and Virtual Desktops: The Emerald SE system connects to physical PCs, servers, and video
sources as well as virtual desktops hosted on servers or in the cloud. This allows seamless connection to physical resources and
virtual resources from the same Receiver unit. IT professionals use this capability to optimize their deployments and migrations to
cloud services.

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CHAPTER 2: OVERVIEW
High Reliability and Highly Secure: The Emerald SE system minimizes maintenance for administrators. The intuitive On-Screen-
Display is simple to learn and understand. The individual units have no moving parts to minimize potential for hardware failures. All
media streams transmitted between the Emerald SE devices are encrypted using 128-bit SSL. Password protection is also provided
to control access to all administration functions.
Transparent USB Re-Direction: The Emerald SE system provides transparent USB re-direction for both virtual and physical
desktop connections. Keyboards and mice are collated to a common channel while other USB devices are re-directed to virtual or
physical targets. There is a limit of two non-keyboard/mice devices that can be re-directed to a Transmitter unit (i.e. physical PC/
Workstation)
Environmentally Optimized: The Emerald SE system is optimized to minimize power requirements and eliminate noise. All Receivers
and Transmitters consume less than 6 Watts and are completely silent.
Easy Deployment: The Emerald SE system is designed to be easily and quickly deployed. No new drivers or software need to be
installed on target PCs or Virtual Desktops. The system uses standard networking protocols and cabling. Users and connections
are defined using an intuitive On-Screen-Display (OSD). Connections can be made via simple “click on target.” Multiple modes
of operation such as private connections, shared connections, auto-login, and auto-connect enable various workflows and
collaborations to be supported. Analog audio can now be shared in a shared mode connection.
2.2 OVERVIEW OF EMERALD SE DEVICES
The Emerald SE family is composed of two Receivers, two Transmitters, and a Boxilla Managers.
TABLE 2-1. EMERALD SE MODELS
RECEIVER NUMBER OF VIDEO HEADS USB PORTS SERIAL AUDIO DVI CPU CABLE USB CPU CABLE
EMD2000SE-R (1) DVI (4) USB 2.0 Type A Yes Yes Not applicable Not applicable
EMD2002SE-R (2) DVI (4) USB 2.0 Type A No Yes Not applicable Not applicable
TRANSMITTER NUMBER OF VIDEO HEADS USB PORTS SERIAL AUDIO DVI CPU CABLE USB CPU CABLE
EMD2000SE-T (1) DVI (1) USB 2.0 Type B Yes Yes Not included Not included
EMD2002SE-T (2) DVI (1) USB 2.0 Type B No Yes Not included Not included
MANAGER NUMBER OF VIDEO HEADS USB PORTS SERIAL AUDIO DVI CPU CABLE USB CPU CABLE
BXAMGR (1) DVI (4) USB 2.0 Type A Yes Yes Not applicable Not applicable
Some of the key capabilities and operation of Emerald SE devices are described next. These capabilities are supported across all
Emerald SE devices.

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CHAPTER 2: OVERVIEW
2.2.1 VIDEO
The Emerald SE system supports 24-bit color depth digital video up to a maximum resolution of 1920 x 1200 at 60 Hz for any
video head on both Transmitter and Receiver. One or two DVI-I connectors is provided on the Receiver or Transmitter for cable
compatibility, but only digital video is supported. One DVI-I connector is provided on the Boxilla Manager. See Appendix 1 - Emerald
SE Video Resolutions Supported for the list of resolutions currently supported by Emerald SE. VGA or Analog video can be
supported by using the KVGA-DVID VGA to DVI-D converter.
2.2.2 AUDIO
The Emerald SE system supports CD-quality stereo audio from the remote workstation (with the Transmitter connected) or virtual
desktop to peripheral speakers connected to the USB connector on the Emerald SE Receiver. The Emerald SE Transmitter uses its
USB interface to capture audio from the remote workstation. This increases audio quality by eliminating analog audio noise issues
and removing the need for a sound card in PC/Workstation.
The Emerald SE Receiver connects audio from a peripheral microphone connected via the USB connector on the Receiver to
the remote workstation or a virtual desktop. The Emerald SE Transmitter uses USB to supply the microphone data to the remote
workstation. Higher quality audio can be obtained using USB re-direction for USB headsets or speakers.
2.2.3 SUPPORT FOR KEYBOARDS, MICE AND USB DEVICES
USB keyboards and mice are fully supported by the Emerald SE system. Composite mouse and keyboard devices are supported,
along with other types of USB devices such as Flash/Thumb Drives, CD and DVD/ROM drives, printers, pen tablets, touch-panels,
and isochronous USB devices such as headsets.
Support for non-keyboard and mice devices is provided on an Emerald SE Receiver using USB re-direction. This capability can
be enabled or disabled by the administrator. In an Emerald SE Receiver, the first two devices that are not keyboard or mouse are
assigned to the USB re-direction channel automatically and passed to the remote computer when connected via a Transmitter.
When connecting to a non-Transmitter target (i.e. virtual desktop), up to eight USB devices can be re-directed.
NOTE: A hub can be attached externally to an Emerald SE Receiver, but a maximum of two devices can be assigned to USB
re-direction on connections to Transmitters. Multiple keyboard and mice can additionally be supported—though all use the default
drivers on the target PC.
2.2.4 IP ADDRESSING
The Emerald SE devices are IP-addressable, giving you the flexibility to locate workstations anywhere within your enterprise and
at any distance from your desktop users. The Emerald SE devices use standard network protocols to transfer data between the
remote Workstation/Virtual Desktop and the peripheral devices located at the user’s desk. The Emerald SE system can operate on
a network connection of 100 Mbps or 1 Gbps.
The receiver can be configured using a static or DHCP assigned IP address while the transmitter requires a static IP address only.