Blackbe;rry 9520 - Charging Pod For User manual

BlackBerry Storm Series
BlackBerry Storm 9520/9550 Smartphones
Version: 5.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWD-643442-0807100422-001

Contents
Welcome to BlackBerry!............................................................................................................................................................................................................................ 9
Feature availability..................................................................................................................................................................................................................................... 9
Find more information............................................................................................................................................................................................................................... 10
Start using your device.............................................................................................................................................................................................................................. 10
Navigation and typing............................................................................................................................................................................................................................... 11
BlackBerry basics....................................................................................................................................................................................................................................... 11
Troubleshooting basics.............................................................................................................................................................................................................................. 15
Shortcuts..................................................................................................................................................................................................................................................... 18
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 18
Phone shortcuts.......................................................................................................................................................................................................................................... 18
Message shortcuts..................................................................................................................................................................................................................................... 18
Media shortcuts.......................................................................................................................................................................................................................................... 19
Typing shortcuts......................................................................................................................................................................................................................................... 19
Phone........................................................................................................................................................................................................................................................... 21
Phone basics............................................................................................................................................................................................................................................... 21
Emergency calls.......................................................................................................................................................................................................................................... 24
Volume......................................................................................................................................................................................................................................................... 24
Voice mail.................................................................................................................................................................................................................................................... 25
Speed dial.................................................................................................................................................................................................................................................... 26
Voice dialing............................................................................................................................................................................................................................................... 27
Conference calls......................................................................................................................................................................................................................................... 29
Call logs....................................................................................................................................................................................................................................................... 30
Call waiting................................................................................................................................................................................................................................................. 32
Call forwarding........................................................................................................................................................................................................................................... 32
Call blocking............................................................................................................................................................................................................................................... 34
Fixed dialing................................................................................................................................................................................................................................................ 35
Smart dialing.............................................................................................................................................................................................................................................. 37
TTY support................................................................................................................................................................................................................................................. 38
Multiple phone numbers........................................................................................................................................................................................................................... 38
Phone options............................................................................................................................................................................................................................................. 39
Phone shortcuts.......................................................................................................................................................................................................................................... 41
Phone troubleshooting.............................................................................................................................................................................................................................. 41
Messages..................................................................................................................................................................................................................................................... 44
Message basics........................................................................................................................................................................................................................................... 44
Email messages.......................................................................................................................................................................................................................................... 49
PIN messages............................................................................................................................................................................................................................................. 60
SMS text messages.................................................................................................................................................................................................................................... 61

MMS messages........................................................................................................................................................................................................................................... 65
Message list options.................................................................................................................................................................................................................................. 68
S/MIME-protected messages................................................................................................................................................................................................................... 73
PGP protected messages.......................................................................................................................................................................................................................... 79
Message shortcuts..................................................................................................................................................................................................................................... 85
Message troubleshooting.......................................................................................................................................................................................................................... 86
Files and attachments............................................................................................................................................................................................................................... 90
File and attachment basics....................................................................................................................................................................................................................... 90
Managing files and attachments............................................................................................................................................................................................................. 93
Documents.................................................................................................................................................................................................................................................. 94
Spreadsheets.............................................................................................................................................................................................................................................. 95
Media files................................................................................................................................................................................................................................................... 96
Presentations.............................................................................................................................................................................................................................................. 96
vCard contact attachments....................................................................................................................................................................................................................... 97
Attachment troubleshooting..................................................................................................................................................................................................................... 98
Media........................................................................................................................................................................................................................................................... 99
Audio and video files................................................................................................................................................................................................................................. 99
Video recorder............................................................................................................................................................................................................................................ 105
Camera........................................................................................................................................................................................................................................................ 106
Pictures........................................................................................................................................................................................................................................................ 108
Managing media files................................................................................................................................................................................................................................ 111
Memory and media cards.......................................................................................................................................................................................................................... 113
Transferring and downloading media files............................................................................................................................................................................................. 115
Media shortcuts.......................................................................................................................................................................................................................................... 118
Media troubleshooting.............................................................................................................................................................................................................................. 119
Browser........................................................................................................................................................................................................................................................ 122
Browser basics............................................................................................................................................................................................................................................ 122
Browser bookmarks.................................................................................................................................................................................................................................... 125
Web feeds.................................................................................................................................................................................................................................................... 128
Browser options.......................................................................................................................................................................................................................................... 129
Browser security......................................................................................................................................................................................................................................... 133
Browser push.............................................................................................................................................................................................................................................. 136
Browser troubleshooting........................................................................................................................................................................................................................... 137
Date, time, and alarm................................................................................................................................................................................................................................ 138
Set the date and time manually............................................................................................................................................................................................................... 138
Get the date and time from the wireless network automatically......................................................................................................................................................... 138
Change what appears on the display when your device is charging................................................................................................................................................... 138
Change the clock face............................................................................................................................................................................................................................... 139

Display a second time zone...................................................................................................................................................................................................................... 139
Turn on bedside clock mode..................................................................................................................................................................................................................... 139
Set options for bedside clock mode......................................................................................................................................................................................................... 139
Turn on the alarm....................................................................................................................................................................................................................................... 140
Silence the alarm....................................................................................................................................................................................................................................... 140
Change alarm notification options.......................................................................................................................................................................................................... 140
Use the stopwatch..................................................................................................................................................................................................................................... 140
Set the timer............................................................................................................................................................................................................................................... 141
Change timer notification options........................................................................................................................................................................................................... 141
Date, time, and alarm troubleshooting.................................................................................................................................................................................................... 141
Personal organizer..................................................................................................................................................................................................................................... 143
Contacts...................................................................................................................................................................................................................................................... 143
Calendar...................................................................................................................................................................................................................................................... 149
Tasks............................................................................................................................................................................................................................................................ 160
Memos......................................................................................................................................................................................................................................................... 163
Categories................................................................................................................................................................................................................................................... 165
Calculator.................................................................................................................................................................................................................................................... 166
Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 168
Ring tones, sounds, and alerts basics...................................................................................................................................................................................................... 168
LED notification.......................................................................................................................................................................................................................................... 171
Ring tones, sounds and alerts troubleshooting...................................................................................................................................................................................... 172
Typing.......................................................................................................................................................................................................................................................... 173
Typing basics.............................................................................................................................................................................................................................................. 173
Typing input methods................................................................................................................................................................................................................................ 174
Typing options............................................................................................................................................................................................................................................ 176
Spelling checker......................................................................................................................................................................................................................................... 177
Custom dictionary...................................................................................................................................................................................................................................... 179
AutoText...................................................................................................................................................................................................................................................... 181
Typing shortcuts......................................................................................................................................................................................................................................... 182
Typing troubleshooting............................................................................................................................................................................................................................. 183
Language..................................................................................................................................................................................................................................................... 184
Change the display language................................................................................................................................................................................................................... 184
Add a display language............................................................................................................................................................................................................................. 184
Delete a display language......................................................................................................................................................................................................................... 184
About typing input languages.................................................................................................................................................................................................................. 184
Change the typing input language.......................................................................................................................................................................................................... 184
Change the voice dialing language......................................................................................................................................................................................................... 185
Change the display options for contacts................................................................................................................................................................................................. 185

Language troubleshooting........................................................................................................................................................................................................................ 185
Display and keyboard................................................................................................................................................................................................................................ 186
Backlighting................................................................................................................................................................................................................................................ 186
Display options........................................................................................................................................................................................................................................... 186
Keyboard options....................................................................................................................................................................................................................................... 189
Themes........................................................................................................................................................................................................................................................ 190
Display troubleshooting............................................................................................................................................................................................................................ 191
Search.......................................................................................................................................................................................................................................................... 192
Messages, attachments, and web pages................................................................................................................................................................................................. 192
Organizer data........................................................................................................................................................................................................................................... 195
Synchronization.......................................................................................................................................................................................................................................... 196
About synchronization............................................................................................................................................................................................................................... 196
Reconcile email messages over the wireless network........................................................................................................................................................................... 196
Delete email messages over the wireless network................................................................................................................................................................................ 196
Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................. 197
Synchronize organizer data over the wireless network......................................................................................................................................................................... 197
About synchronization conflicts............................................................................................................................................................................................................... 197
Manage email reconciliation conflicts..................................................................................................................................................................................................... 198
Manage data synchronization conflicts................................................................................................................................................................................................... 198
About backing up and restoring device data.......................................................................................................................................................................................... 198
Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 198
Delete all device data................................................................................................................................................................................................................................ 199
Empty the deleted items folder on your computer from your device................................................................................................................................................... 199
Synchronization troubleshooting............................................................................................................................................................................................................. 199
Bluetooth technology................................................................................................................................................................................................................................ 201
Bluetooth technology basics..................................................................................................................................................................................................................... 201
Bluetooth technology options................................................................................................................................................................................................................... 204
Bluetooth technology troubleshooting.................................................................................................................................................................................................... 207
GPS technology.......................................................................................................................................................................................................................................... 209
About GPS technology.............................................................................................................................................................................................................................. 209
Get your GPS location............................................................................................................................................................................................................................... 209
Turn off location aiding............................................................................................................................................................................................................................. 209
Prevent others from tracking your location............................................................................................................................................................................................ 210
GPS technology troubleshooting............................................................................................................................................................................................................. 210
Maps............................................................................................................................................................................................................................................................ 211
Map basics.................................................................................................................................................................................................................................................. 211

Navigation................................................................................................................................................................................................................................................... 213
Maps bookmarks........................................................................................................................................................................................................................................ 214
Map options................................................................................................................................................................................................................................................ 215
Maps troubleshooting................................................................................................................................................................................................................................ 217
BlackBerry Messenger............................................................................................................................................................................................................................... 218
Contacts...................................................................................................................................................................................................................................................... 218
Groups......................................................................................................................................................................................................................................................... 219
Conversations............................................................................................................................................................................................................................................. 220
Availability................................................................................................................................................................................................................................................... 223
Applications................................................................................................................................................................................................................................................ 225
About multitasking..................................................................................................................................................................................................................................... 225
Keep an application running and switch to another application......................................................................................................................................................... 225
Keep an application running and return to the Home screen.............................................................................................................................................................. 225
Close an application so that it is not running......................................................................................................................................................................................... 225
About adding applications........................................................................................................................................................................................................................ 226
Add, update, or return to the previous version of an application using the application center....................................................................................................... 226
Add an application..................................................................................................................................................................................................................................... 226
View properties for an application........................................................................................................................................................................................................... 226
Delete a third-party application............................................................................................................................................................................................................... 227
Receive a device password prompt before you add an application..................................................................................................................................................... 227
View the size of an application database................................................................................................................................................................................................ 227
Check for application updates.................................................................................................................................................................................................................. 227
Application troubleshooting..................................................................................................................................................................................................................... 228
BlackBerry Device Software...................................................................................................................................................................................................................... 229
About updating the BlackBerry Device Software................................................................................................................................................................................... 229
Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 229
Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 230
Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 230
Check for BlackBerry Device Software updates that you can install over the wireless network...................................................................................................... 230
About updating the BlackBerry Device Software from a web site....................................................................................................................................................... 230
Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 231
BlackBerry Device Software troubleshooting......................................................................................................................................................................................... 231
Wireless network coverage....................................................................................................................................................................................................................... 233
Turn on the connection to the wireless network.................................................................................................................................................................................... 233
Turn off the connection to the wireless network.................................................................................................................................................................................... 233
Turn off data service.................................................................................................................................................................................................................................. 233
Wireless networks that your device connects to.................................................................................................................................................................................... 233
Change the connection speed for the wireless network....................................................................................................................................................................... 234

LED notification for network connections............................................................................................................................................................................................... 234
Turn on LED notification for wireless coverage...................................................................................................................................................................................... 235
Verify the status of network connections and services......................................................................................................................................................................... 235
Roaming...................................................................................................................................................................................................................................................... 236
Preferred wireless network list................................................................................................................................................................................................................. 237
Wireless network coverage troubleshooting........................................................................................................................................................................................... 239
Wi-Fi technology........................................................................................................................................................................................................................................ 241
About connecting to a Wi-Fi network...................................................................................................................................................................................................... 241
Connect to a Wi-Fi network...................................................................................................................................................................................................................... 241
Connect to a Wi-Fi network using the Push Button Setup method..................................................................................................................................................... 242
Connect to a Wi-Fi network using the PIN method............................................................................................................................................................................... 242
About Wi-Fi profiles................................................................................................................................................................................................................................... 243
Change the order of Wi-Fi profiles........................................................................................................................................................................................................... 243
Delete a Wi-Fi profile................................................................................................................................................................................................................................. 243
Prevent your device from connecting to a Wi-Fi network..................................................................................................................................................................... 243
Turn off the prompt that appears when a Wi-Fi network becomes available..................................................................................................................................... 244
Advanced Wi-Fi connection settings....................................................................................................................................................................................................... 244
Wi-Fi technology troubleshooting............................................................................................................................................................................................................ 247
Power, battery, and memory..................................................................................................................................................................................................................... 248
Turn off your device................................................................................................................................................................................................................................... 248
Set your device to turn on and turn off automatically........................................................................................................................................................................... 248
Reset the device......................................................................................................................................................................................................................................... 248
Check the battery power level.................................................................................................................................................................................................................. 248
Extend battery life...................................................................................................................................................................................................................................... 248
Format the device memory or a media card........................................................................................................................................................................................... 249
View the amount of available memory.................................................................................................................................................................................................... 249
Best practice: Conserving memory on your device................................................................................................................................................................................ 249
The application memory on my device is low......................................................................................................................................................................................... 250
SIM card...................................................................................................................................................................................................................................................... 251
About the SIM card phone book............................................................................................................................................................................................................... 251
Add a contact to your SIM card................................................................................................................................................................................................................ 251
Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 251
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 251
Change a SIM card contact...................................................................................................................................................................................................................... 252
Delete a SIM card contact........................................................................................................................................................................................................................ 252
Store SMS text messages on your SIM card........................................................................................................................................................................................... 252
About SIM card security............................................................................................................................................................................................................................ 253
Protect your SIM card with a PIN code................................................................................................................................................................................................... 253
Change the SIM card PIN code................................................................................................................................................................................................................ 253

Change the display name for a phone number...................................................................................................................................................................................... 253
Security........................................................................................................................................................................................................................................................ 254
Security basics............................................................................................................................................................................................................................................ 254
Password keeper........................................................................................................................................................................................................................................ 255
Encryption................................................................................................................................................................................................................................................... 258
Memory cleaning........................................................................................................................................................................................................................................ 260
Certificates.................................................................................................................................................................................................................................................. 262
PGP keys..................................................................................................................................................................................................................................................... 269
Certificate servers...................................................................................................................................................................................................................................... 275
Key stores.................................................................................................................................................................................................................................................... 277
Smart cards................................................................................................................................................................................................................................................. 280
Software tokens.......................................................................................................................................................................................................................................... 284
VPN settings............................................................................................................................................................................................................................................... 284
About security self-tests............................................................................................................................................................................................................................ 286
Verify security software............................................................................................................................................................................................................................. 286
Third-party application control................................................................................................................................................................................................................ 286
Security troubleshooting........................................................................................................................................................................................................................... 289
Service books and diagnostic reports...................................................................................................................................................................................................... 291
Service books.............................................................................................................................................................................................................................................. 291
Diagnostic reports...................................................................................................................................................................................................................................... 292
Wi-Fi diagnostic reports............................................................................................................................................................................................................................ 293
Accessibility options.................................................................................................................................................................................................................................. 296
About accessibility options....................................................................................................................................................................................................................... 296
Display closed captions in videos............................................................................................................................................................................................................. 296
Change the display font............................................................................................................................................................................................................................ 296
Use reverse contrast for the screen display............................................................................................................................................................................................ 296
Use grayscale for the screen display....................................................................................................................................................................................................... 297
Set the number of icons that appear on the Home screen................................................................................................................................................................... 297
Turn on event sounds................................................................................................................................................................................................................................ 297
Assign ring tones and alerts to a contact................................................................................................................................................................................................ 297
TTY support................................................................................................................................................................................................................................................. 298
Voice dialing............................................................................................................................................................................................................................................... 299
AutoText...................................................................................................................................................................................................................................................... 299
BrickBreaker................................................................................................................................................................................................................................................ 300
About BrickBreaker.................................................................................................................................................................................................................................... 300
BrickBreaker capsules................................................................................................................................................................................................................................ 300
BrickBreaker scoring.................................................................................................................................................................................................................................. 301
Play BrickBreaker....................................................................................................................................................................................................................................... 301

Adjust the volume...................................................................................................................................................................................................................................... 301
Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 301
Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 302
Word Mole game........................................................................................................................................................................................................................................ 303
Word Mole game basics............................................................................................................................................................................................................................. 303
Single-player games.................................................................................................................................................................................................................................. 304
Multiplayer games..................................................................................................................................................................................................................................... 305
Word Mole game troubleshooting............................................................................................................................................................................................................ 306
Glossary....................................................................................................................................................................................................................................................... 308
Legal notice................................................................................................................................................................................................................................................. 313

Welcome to BlackBerry!
This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the
Home screen of your device, or by pressing the Menu key and clicking Help in most applications.
Please read the Safety and Product Information booklet, located on the BlackBerry® User Tools CD, before using your device or any accessories
for your device. For the most recent version of the booklet, visit www.blackberry.com/go/docs.
Feature availability
The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not
inclusive of every feature that might or might not be available on your device.
Device model
Features such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependant on your device
model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.
Wireless service plan
A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS
messages.
A wireless service plan with data is required to use the browser service and instant messaging applications, and to send and receive email
messages and PIN messages.
For more information, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive
email messages, use third-party instant messaging applications, and use certain browser configurations.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry®
Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your
administrator might set options that determine the features and settings that are available on your device.
Wireless service provider
Features such as MMS messages, location-based services, and some phone features are dependant on your wireless service provider's
offerings. For more information, contact your wireless service provider.
Wireless network
The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service
provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such
as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Related topics
User Guide Welcome to BlackBerry!
9

Find more information, 10
Wireless networks that your device connects to, 233
BlackBerry Device Software, 229
Find more information
• To view the user guide for your BlackBerry® device, click Help in the application list or in an application menu.
• To view the BlackBerry® 101 tutorial, user guide, safety and product information booklet, or software license agreement and warranty for
your device, insert the BlackBerry® User Tools CD that came with your device into the CD drive on your computer.
• To find information about your wireless network or your wireless service plan, visit your wireless service provider web site.
• To find software, games, and accessories for your device, visit www.discoverblackberry.com.
• To buy accessories for your device, contact your wireless service provider or visit www.shopblackberry.com.
Start using your device
Complete the setup wizard
The setup wizard is designed to help you learn about navigation and typing, change options to personalize your BlackBerry® device, set up
wireless and Bluetooth® connections and set up one or more email addresses. The setup wizard should appear automatically the first time that
you turn on your device.
1. If the Welcome screen does not appear automatically, on the Home screen or in a folder, click the Setup Wizard icon.
2. Complete the instructions on the screen.
Set up an email address
To perform this task, you must know your login information for your existing email addresses or your administrator must have provided you
with an enterprise activation password.
1. On the Home screen or in a folder, click the Setup Wizard icon.
2. On the email setup screen, select one of the following options:
•I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate
your BlackBerry® device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail®
email account) or to create a new email address for your device. To use a social networking application on your device, you must use
this option to associate your device with the email address that you use to receive social networking notifications.
•I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate
users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator
has provided you with an enterprise activation password.
3. Click Next.
4. Complete the instructions on the screen.
Note: When your email address is set up correctly, you receive a confirmation email message. To view and manage your email messages, on
the Home screen, click the Messages icon.
User Guide Welcome to BlackBerry!
10

Navigation and typing
About the Menu key and Escape key
The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.
Key Actions
Menu key • view more applications on the Home screen
• open the menu in an application
• select a highlighted menu item
Escape key • move back a screen
• close a menu
Move around the screen
• To highlight an item, touch the screen lightly.
• To scroll down, slide your finger up.
• To scroll up, slide your finger down.
• To select an item or open a link, click (press) the item.
• To change the value in a field, click a field. Click a value.
• To return to the Home screen, when you are not on a call, press the End key.
For more information about SurePress™ touch screen navigation, see the setup wizard on your BlackBerry® device.
BlackBerry basics
Make a call
1. In the phone application, perform one of the following actions:
• Type a phone number.
• Click the contacts icon. Type part of a contact name. Highlight a contact or phone number.
2. Press the key.
To end the call, press the key.
User Guide Welcome to BlackBerry!
11

Related topics
Add a pause or a wait to a phone number, 144
Change your ring tone
1. On the Home screen, click the Sounds icon.
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
• To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
• To use a ring tone that you downloaded, in the Ring Tone field, click Browse. Navigate to a folder that contains ring tones. Click a
ring tone.
5. Press the Menu key.
6. Click Save.
Send an email message
1. On the Home screen, click the Messages icon.
2. Press the key.
3. Click Compose Email.
4. In the To field, perform one of the following actions:
• Type an email address.
• Type a contact name.
• Type part of a contact name or email address. Click a contact.
5. Type a message.
6. Press the key.
7. Click Send.
Related topics
Search for contacts in your organization's address book, 144
Mailing lists, 146
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1. On the Home screen, click the Messages icon.
2. Press the key.
3. Click Compose SMS.
4. In the To field, perform one of the following actions:
• Type an SMS phone number (include the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
• If your device is connected to a CDMA network, you can type an email address.
User Guide Welcome to BlackBerry!
12

5. Type a message.
6. Press the key.
7. Click Send.
Related topics
Mailing lists, 146
Add a contact
1. In the contact list, click Add Contact.
2. Type the contact information.
3. Press the key.
4. Click Save.
Schedule an appointment
1. On the Home screen, click the Calendar icon.
2. Press the key.
3. Click New.
4. Type the appointment information.
5. If the appointment recurs, change the Recurrence field.
6. Press the key.
7. Click Save.
Related topics
Turn off your device, 248
Take a picture
1. On the Home screen, click the Camera icon.
2. If necessary, lock the focus on a subject by pressing the Right Convenience key halfway.
3. To take a picture, press the Right Convenience key all the way down.
Related topics
View a picture, 108
Record a video, 13
Record a video
To perform this task, you might need to have a media card inserted in your BlackBerry® device.
1. On the Home screen, click the Media icon.
2. Click the Video Camera icon.
3. To start recording, click the record icon.
User Guide Welcome to BlackBerry!
13

4. To pause recording, click the pause icon.
Note: The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused.
Related topics
Play a media file, 99
Take a picture, 13
Visit a web page
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the
charges associated with using each browser, contact your wireless service provider.
1. On the Home screen, click the Browser icon.
2. Perform one of the following actions:
• If a web address field appears on the screen, type a web address.
• If a web address field does not appear on the screen, press the key. Click Go To. Type a web address.
3. Press the Enter key.
Turn on the alarm
1. In the clock, press the Menu key.
2. Click Set Alarm.
3. Click the text beside the alarm time.
4. Slide your finger to highlight On or Weekdays.
5. Press the Escape key.
6. Click Save.
In the device status section of the Home screen, a clock indicator appears.
Related topics
Turn off your device, 248
Pair with a Bluetooth enabled device
Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them.
1. In the Bluetooth setup application, click Search or Listen.
2. If necessary, click a Bluetooth enabled device.
3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device.
4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
User Guide Welcome to BlackBerry!
14

Troubleshooting basics
I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list
or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including
the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your
phone number is set as your active phone number.
•If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from
and receive calls to is set as your active phone number.
Related topics
Fixed dialing, 35
Call blocking, 34
Call forwarding, 32
Switch the active phone number, 39
I cannot set up an email address
Try performing the following actions:
• On the Home screen or in a folder, click the Setup Wizard icon. On the email setup screen, verify that you have typed all the email
address information correctly. To view the password that you typed, select the Show Password check box.
• Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email
account). For more information about supported email accounts, contact your wireless service provider.
• If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry®
Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup
application. For more information about switching devices, see the Learn More booklet that came with your device.
For more information about setting up an email address, visit www.blackberry.com/go/docs and click BlackBerry Internet Service.
I am not receiving messages
Try performing the following actions:
•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive
messages when you return to a wireless coverage area.
User Guide Welcome to BlackBerry!
15

• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,
verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an
activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send
a service book to your device.
•If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click
the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
•Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,
that you want to receive email messages from.
•If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the Wi-
Fi network or log in to the VPN again.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn off data service, 233
Turn off the connection to the wireless network, 233
About wireless coverage indicators, 236
Change an email message filter, 53
Forward messages from a specific email message folder to your device, 50
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported.
Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send
the messages when you return to a wireless coverage area. Try performing the following actions:
•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send the messages when you return to a wireless coverage area.
• Verify that fixed dialing is turned off.
Related topics
Fixed dialing, 35
Turn off the connection to the wireless network, 233
I cannot save media files
Your BlackBerry® device memory or media card might not have enough available memory to store media files.
Try performing the following actions:
• If you are trying to save a media file to your device memory, delete old data or messages from your device.
• If you are trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or
normal pictures.
• If possible, increase the maximum amount of memory available for pictures.
Related topics
User Guide Welcome to BlackBerry!
16

Delete a message, 49
Delete a media file or folder, 112
I cannot play a media file on a web page
Your BlackBerry® device might not support the size or file format of the media file.
User Guide Welcome to BlackBerry!
17

Shortcuts
BlackBerry basics shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
• To select an item, click (press) the screen.
• To highlight an item, touch the screen lightly.
• To open a menu in an application to access options and available actions, press the Menu key.
• To select a highlighted menu item, press the Menu key.
• To move back a screen, press the Escape key.
• To return to the Home screen, when you are not on a call, press the End key.
• To scroll down, slide your finger up.
• To scroll up, slide your finger down.
• To stop continuous scrolling, touch the screen.
• To move to the next item, slide your finger to the left quickly.
• To move to the previous item, slide your finger to the right quickly.
• To switch applications, press and hold the Menu key. Click an application.
Phone shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
• To change your ring tone, in the phone application, press the Menu key. Click Set Ring Tone.
• To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key.
• To set up speed dial for a contact, in the phone application, press and hold a key.
• To insert a plus sign (+) when typing a phone number, press and hold 0.
Message shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
• To reply to a message, press the exclamation point (!) key.
• To forward a message, press the period (.) key.
• To move to the last cursor position after you close and reopen a received email message or PIN message, press 5.
In a message list
• To open a highlighted message, press the Enter key.
User Guide Shortcuts
18