Brightek WH-P12 User manual

WH-P12
POS Thermal Printer
User’s Manual
Shenzhen Brightek Printer Co., Ltd.

Safety Notice:
The printer should be installed in a stable place and avoid placing the printer in a
location subject to vibration and shock.
Do not use or store the printer in locations subject to high temperatures, humidity, or
pollution.
The printer’s power cord should be connected to a grounding socket.
Avoid using the same socket with large motors or other devices that can cause
power supply voltage fluctuations.
Avoid water or conductive materials (such as metal) entering the printer. If it does,
turn off the power immediately.
The printer must not print without paper; otherwise it will seriously damage the
rubber roller and the printer head.
Please disconnect the power if the printer is idle for a long time.
The printer should only be disassembled for inspection or repair by a technician.
Please only use the power adapter that we supplied.
Please use good quality thermal paper in order to ensure print quality.
Make sure the printer power is off when plugging in or unplugging the cable.
When plugging in the printer power cord, hold the arrow on the printer power
connector.
Applications
Electronic cash register POS system receipt printing
Electronic Funds Transfer (EFT) POS system receipt printing
Sports, postal, civil aviation receipt printing
Receipt printing for query and service system
Measuring instrument data printing
Tax and Bill receipts printing

Unpacking
After unpacking the unit, check all the necessary accessories which are included in the
package.
User’s manual
1pc
Printer
1pc
Power cord
1pc
Adapter
1pc
Data cable
1pc

Part Names

Control Panel
(FEED) Button
Press this button to feed paper
(POWER) Indicator Light
This indicator lights up when the printer is turned on
(ERROR) Indicator Light
This light is on or flashing when there is an error condition
(PAPER OUT) Indicator Light
This light flashes when printer is out of paper
Paper Loading
1. Press the open button to open the printer cover
2. Insert the paper roll with the heat-sensitive coating surface facing the heating point
3. Make sure the paper roll is placed in the center of the case
4. Pull out some paper and then close the printer cover

Specification
Items
Parameter
Printing
Printing method
Direct thermal line printing
Print width
72mm
Resolution
576 Dots/Line
Printing speed
220mm/sec
Interface
Cashbox (RJ11) + USB; Cashbox (RJ11) + Serial;
Cashbox (RJ11) + LAN (Ethernet)
Cutter
Half Cut
Order set
ESC/POS command
Paper supplied
Width: 80 ±0.1mm; Diameter: Φ80mm
Row number
Font A:12 columns; Font B/C: 9 columns; CHN: 24 columns
Character size
ANK character, Font A: 1.5x3.0mm (12x24dot)
Font B: 1.125x2.125mm (9×17dot)
CHN: 3.0x3.0mm (24×24dot)
Character
Barcode
Graphics
Character
Standard GB18030 CHN BIG5 Chinese character library
Extend Character
Table
PC437, Katakana, PC850, PC860. PC863, PC865, West Europe.
Greek, Hebrew, East Europe. Iran. WPC1252. PC866. PC852. PC858.
IranII, Latvian, Arabic, PT151,1251, PC737, WPC, 1257, ThaiVietnam,
PC864, PC1001l (Latvian), (PC1001), (PT151,1251), (WPC1257),
(PC864), (Vietnam), (Thai)
Barcode
UPC-A, UPC-E, JAN13(EAN13), JAN8(EAN8), CODE39, ITF,
CODABAR, CODE93, CODE128, QRCODE
Enlarge / Rotate
Enlarge up to 4 times; Rotate angle: 0°, 90°, 180°
Graphics
Support BMP image file download to Flash for printing
Buffer
Input buffer: 6K bytes; NV Flash: 64K
Power
Cashbox output
DC 12V / 24V / 1A
Power adapter
Input: AC 110V/220V, 50~60Hz; Output: DC 24/2A
Physical
Characteristic
Net Weight
About 0.928KG
Outline Dimension
188 x 150 x 134 mm (L×W×H)
Environmental
Requirements
Work environment: 0 ~ 50℃, Humidity: 35 ~ 85%;
Storage environment: -20 ~ 60℃; Humidity: 35 ~ 95% (Non-condensing)
Driver
System Support
Support Windows driver printing
Life
Reliability
Printer head: 150KM; Cutter: 1 million times

Operating Instructions
1. Self-Test Printout
Self-test
purpose
Print correctly
Printer is normal (except for interface)
Cannot print correctly
Need to repair
Self-test
content
Printer model, type of interface, default parameters of the printer
Self-test Operation:
Hold down
the【FEED】
key and turn
on the power
When the【ERROR】light and
【PAPER OUT】light are ON at the
same time, release the【FEED】key
Print the Self-test page
2. Set Printing Density
Print density can be set with the corresponding PC tool. The manual setting method is as follows:
Open the
paper case
cover, hold
down the
【FEED】
key and turn
on the power
When the【ERROR】light is on,
release the【FEED】button and
close the paper case.
Enter the printing density setting
module
Short press【FEED】key
Print corresponding density level:
Level-1, Level-2, Level-3, Level-4
Long press【FEED】key
Save the current settings and exit
3. Set the Baud Rate of Serial Port
The serial port baud rate can be modified with corresponding PC tool. The manual setting method is
as follows:
Open the
paper case
cover, hold
down the
【FEED】
key and turn
on the power
When the【ERROR】light and
【PAPER OUT】light are ON at the
same time, release the【FEED】
button and close the paper case.
Enter the serial port baud rate setting
module
Short press【FEED】key
Print corresponding baud rate value:
4800, 9600, 19200, 38400, 57600,
115200
Long press【FEED】key
Save the current settings and exit.
Remark: This function is only available if the printer has a serial port.

4. Hexadecimal Printing
Open the
paper case
cover, hold
the【FEED】
key and turn
on the power
When the【PAPER OUT】light is on,
release the key. It will print out the
following contents:
Hexadecimal Dump
To terminate hexadecimal dump,
Press FEED button three times.
The printer enter hexadecimal module
Press【FEED】key three times, it will
print out content: *** Completed ***
Exit
Troubleshooting
Indicator
Light
Appearance
Possible Causes and Solutions
PAPER
OUT
0.5 second flash
Paper-out.
Please loading paper roll immediately
ERROR
0.5 second flash
buzzer warning
Please close the paper case cover correctly
PAPER
OUT
ERROR
Flashing
frequency for one
second
Printer head is overheated or some error with the cutter.
The printer will stop working. Restart it after the error has
been recovered.
POWER
Light on
Turn on the printer
Light off
Turn off the printer and check power cord connection and
power socket.
If there is any other cause, please turn off the printer and restart it after 10 seconds.
Cutter and Paper Jam
Item
Appearance
Solution
Cutter
Stuck
Turn off the printer and turn it on again. The cutter will
return to the original position.
If the cutter cannot return to the original position after
restarting, turn off the power, open the cutter cover and
manually move the plastic gear on the cutter to return the
cutter to the original position.
Paper
Paper jam
remove the paper manually

Cleaning the Thermal Print Head
Caution
：
After printing, the thermal print head will be very hot and should not be touched. It
should be cleaned after cooling. Do not damage the thermal head by touching it with
fingers or other hard objects.
Turn off the printer, open the printer cover, and clean the thermal elements of the
thermal head with a cotton swab dipped in diluted alcohol (alcohol, methanol, or
isopropyl alcohol).
BRIGHTEK recommends cleaning the thermal print head regularly (usually every
three months) to ensure the print quality of the receipt.