Bromic Heating PLATINUM SMART-HEAT ELECTRIC HEATER SERIES... Troubleshooting guide

Version 2.0 EU
PLATINUM SMARTHEAT™
ELECTRIC HEATER SERIES II
BY BROMIC
INSTALLATION, INSTRUCTION AND
SERVICE MANUAL
AVAILABLE IN 2300W VERSION
IMPORTANT
READ THIS MANUAL CAREFULLY.
SEE INSIDE COVER FOR IMPORTANT INFORMATION ABOUT
THIS MANUAL. KEEP INSTRUCTION WITH APPLIANCE FOR
FUTURE REFERENCE.
!
Original Instructions

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Head Oce: 10 Phiney Place, Ingleburn, NSW 2565 Australia
Telephone: [phone] (within Australia) or [phone] (from overseas) Fax: [phone]
Email: [email protected] Web: www.bromicheating.com
!
IMPORTANT
This manual contains important information about the installation, operation, and maintenance of Platinum
Smart-Heat™ Electric Heaters. Please pay close attention to the important safety information shown
throughout this instruction manual. Any safety information will be accompanied by the following safety
alert symbols:
DANGER, WARNING, IMPORTANT
• READ THIS MANUAL CAREFULLY before installing or servicing this
product.
• Improper installation, operation, or maintenance can result in death,
severe injury, or property damage.
• This appliance is intended for xed installation with 220-240V AC
single-phase power supply.
• Installation MUST be carried out by a licensed and authorised
technician in accordance with local electrical codes.
• This product is intended for domestic and commercial use.
!
!
!
Note: Bromic Pty Ltd reserves the right to make changes to specications, parts, components and equipment without prior notication.
This installation, operation and service manual may not be reproduced in any form without prior written consent from Bromic Pty Ltd.
Correct Disposal of this product
This marking indicates that this product should not be
disposed with other household wastes throughout the
EU. To prevent possible harm to the environment or
human health from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse of material
resources. To return your used device, please use the return
and collection systems or contact the retailer from whom
the product was purchased so that they may organise
environmentally safe recycling.

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CONTENTS
IMPORTANT NOTES & WARNINGS 4
PRODUCT OVERVIEW 5
PRODUCT DESCRIPTION 5
SPECIFICATIONS 5
PRODUCT FEATURES 5
HEATER INSTALLATION INSTRUCTIONS 6
CEILING & WALL MOUNTING 6
CEILING RECESS 9
TUBE SUSPENSION 10
ELECTRICAL INSTALLATION 11
SERVICING 11
TROUBLESHOOTING 11

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IMPORTANT NOTES AND WARNINGS
WARNING
• IMPORTANT - Installation MUST be carried out by a licensed and
authorised person.
• Improper installation, adjustment, or alteration and failure to follow
the warnings and instructions in this manual could result in severe
personal injury, death or property damage.
• The manufacturer is not responsible for any damage resulting from
improper use. The manufacturer emphasises that this appliance
should be used in a responsible manner and that all procedures,
warnings, and safety instructions contained in this booklet should
be followed strictly.
• The installer is to ensure that the requirements of the local
authority, local electrical installation code, municipal building
codes, and any other relevant statutory regulations are carried out.
• Do not place articles on or against this appliance.
• Do not use or store ammable materials near this appliance
• This installation, operation and service manual should not be
removed from the site of installation. Installer should leave manual
with the customer for future reference.
• A minimum safety distance of 1000mm should always be left in
front of the appliance.
• This unit must be mounted at a minimum of 1800 mm above the
oor.
• The appliance must not be located immediately below or in front
of an electrical socket outlet. Heat radiated from the appliance may
damage the electricity outlet or plug if placed incorrectly.
• Any guard or other protective device removed for servicing
(conducted by an authorised person) must be replaced before
operating the heater.
• This appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning use of the appliance in
a safe way and understand the hazards involved.
• Heaters are not intended to be installed in wardrobes.
• Children shall not play with the appliance.
• Cleaning and user maintenance shall not be made by children
without supervision.
• Children of less than 3 years should be kept away unless
continuously supervised.
• Some parts of this product can become very hot and cause burns.
Particular attention has to be given where children and vulnerable
people are present.
• Keep packaging materials out of reach of children
• Do not spray aerosols or ammable materials in the vincinty of this
appliance while it is in operation
• Installation and repair must be carried out by a qualied and
licenced service person only. The heater should be inspected before
use and at least annually serviced and inspected by a qualied and
licenced service person.
• Do not perform maintenance until heater has been turned o,
power disconnected, and heater temperature has cooled to room
temperature.
• Certain materials or items, when stored under or near the
appliance, will be subjected to radiant heat and could be seriously
damaged. Combustible materials eg. walls, oors, furniture, xtures
and plants must be kept a minimum of 1000mm from the heater.
• Clothing or other ammable materials should not be hung from the
heater or placed on or near the heater.
• Be sure the heater is not facing the ceiling or ammable or
combustible substances/materials.
• This radiant heater is NOT intended to be installed on recreational
vehicles and/or boats.
• Do not attempt to alter the unit in any manner.
• Remove transit protection before use.
• Never operate the heater in an explosive environment such as areas
where petrol or other ammable liquids or vapours are stored.
• Do not paint any surface of the heater.
• Check for damage to the appliance regularly. The heater must
not be used if the glass panel or any other part of the heater is
damaged. If damage to the appliance is suspected, discontinue use
immediately and contact the supplier or qualied person to repair.
• After unpacking, make sure the appliance shows no signs of visible
damage or tampering. If the appliance appears damaged, contact
the place of purchase for assistance.
• This appliance must only be used on a 220-240V AC single-phase
power supply.
• Do not touch the heating surface at any time, even when the heater
is turned o and has cooled down.
• Do not touch the heater with wet hands at any time.
• If the appliance has not been used, or will not be used, for a long
period of time, disconnect power supply
• At the end of this product’s useful life, it must not be disposed
of as domestic waste, but must be taken to a collection centre
for waste electrical and electronic equipment. It is the user’s
responsibility to dispose of this appliance through the appropriate
channels at the end of its useful life. Failure to do so may incur the
penalties established by laws governing waste disposal. Proper
dierential collection, and the subsequent recycling, processing
and environmentally compatible disposal of waste equipment
avoids unnecessary damage to the environment and possible
related health risks, and also promotes recycling of the materials
used in the appliance. For further information on waste collection
and disposal; contact your local waste disposal service or the place
of purchase.
• In case of direct connection to a supply line, a bipolar circuit
breaker with contact opening distance of at least 3mm must be
tted upstream from the supply line. Contact an authorised service
technician if you are unsure if you have a circuit breaker installed on
the premises.
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• Do not install the heater directly near a bathtub, shower or
swimming pool. Any switches or controls must not be within reach
of a person in the bathtub, shower or swimming pool.
• To maintain Ingress Protection Rating (IPX4), only IP44 rated
conduit ttings should be used for electrical installation.
• This product does not have a switch for electrical disconnection. A
means for disconnection of the heater must be incorporated in the
xed wiring according to the local electrical codes.
• If the supply cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualied persons in
order to avoid a hazard.
• This heater is not equipped with a device to control the room
temperature. Do not use this heater in small rooms when they are
occupied by persons not capable of leaving the room on their own,
unless constant supervision is provided.
• Do not bend the electrical connection to the power supply.
• Keep the cable away from sharp edges during handling and
installation.
• Do not pull on the cable or subject it to traction force.
• Avoid physical shock & impact to the heater when handling.
• Do not apply any pressure on the glass surface.
• Keep the electrical connection area to the power supply clean.
• Ensure that the heating unit is not directly exposed to rain or water
contact.
• Do not install or use the heater in any way other that indicated in
the instruction leaet.
• If any part of the instruction manual is missing or damaged, contact
Bromic for a complete version.
• If you are unsure of any aspect of the installation, contact Bromic
for advice.
The Platinum Smart-Heat™ Electric is designed to provide ecient spot heating for commercial and residential applications.
The heaters are built with corrosion resistant materials, have electrical approval, and are rated to IPX4 water Ingress Protection.
Making the Platinum Smart-Heat™ Electric the perfect solution for a variety of indoor and outdoor heating applications.
PRODUCT OVERVIEW
IMPORTANT NOTES AND WARNINGS CONTINUED ...
SPECIFICATIONS
Model 2300W
Part no. BH0320004
Heat Output (Watts) 2300W
Power connection required (Volts/Amps) 220-240V - A.C. - 50/60Hz
Dimensions (WxHxDmm) 838 x 177 x 54 mm
Weight (kg) 7.5kg
Finish Brushed Stainless Steel 304
Approval CE - Intertek: 150501951 SHA-V1
PRODUCT FEATURES
▪Ultra-thin and stylish design
▪Ecient directional spot heating
▪Heat Zones — one or more heaters can be switched on and o
simultaneously from a single remote-located switch
▪Platinum Smart-Heat™ Electric Heaters can also be integrated
into smart control systems
▪Wind resistant & IPX4 water protection rating
▪Suitable for outdoor and indoor heating applications such
as restaurants, cafes, bars and clubs, factories, oce spaces,
designated smoking areas, public areas, hotels and more
▪Standard Mounting - included with heater
▪Optional Mounting - purchased separately from heater:
▪Ceiling Recess
▪Tube Suspension

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!
WARNING
This heater MUST be permanently installed by an
authorised/licenced person. Do not perform maintenance,
or carry out installation or assembly procedure while
electrical power is switched on. Wait 2 hours after switching
o the heater before handling.
2400
1800 150
WALL MOUNTING
CEILING
FLOOR
250
2400 215
2615
CEILING MOUNTING
CEILING
FLOOR
HEATING INSTALLATION INSTRUCTIONS
• Heaters must be installed according to the minimum
installation clearances shown in these diagrams
• Minimum distance between heaters measured from edge of
heater must be at least 500mm.
CEILING & WALL MOUNTING
• Minimum distance from edge of heaters to any
adjacent walls must be at least 250mm. Heaters must
be away from the fourth wall.
!
WARNING - Outdoor Installation
Ensure that the heating unit is not directly exposed to rain
or water contact. For longest product life and to maintain
product appearance, mount heater under cover and protect
from rain and weather.

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HEATING INSTALLATION INSTRUCTIONS CONTINUED...
OPTION 1
To exit the cable through the side of the wall mounting
bracket, start from step 1.
1. Unscrew and remove plug-in wall bracket (a).
2. Attach extra supplied cable gland into the same
hole from the outside of the bracket. Fasten in place
with the metal cable gland nut from inside the bracket
(b).
NOTE: Continue to step 3 below
OPTION 2
To exit the cable through the wall bracket directly into your
ceiling or wall cavity, start from step 3.
3. Attach mounting bracket to ceiling or wall using
fasteners appropriate for the surface (c). Ensure the
bracket is rmly secured with fasteners in all 4 holes before
proceeding. For wall mounting , ensure the silver plug or
cable gland (a) is facing upwards.
!
WARNING: The bracket mounting surface MUST be
protected from rain. This is necessary to stop water entering
the bracket & maintain IPX4rating.
4. Ensure M6x14mm screws are inserted into both
sides of heater bracket with 6mm of the threaded
shaft exposed under the screw head (d).
5. For cable exit through the side of the wall
bracket: feed heater power cable through cable
gland in wall bracket (e).
NOTE: This is easier when the top of the cable gland is
completely removed when feeding the cable
through the bracket. The cap can then be inserted
onto the cable for fastening.
6. For cable exit into the ceiling or wall cavity: make a small
hole in the black foam on the bracket mounting surface to
pass the cable through. Make electrical connection now or
feed cable into wall or ceiling for subsequent connection (f).
This is described under ‘Electrical Installation’on page 11.
7. Insert heater bracket into mounting bracket by
hooking M6 screws into place in mounting slots (g).
f
g
110
80
c
a
e
b
d
Wall mount Ceiling mount
Cable exit into wall cavity
Optional: Cable exit through wall
bracket

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HEATING INSTALLATION INSTRUCTIONS CONTINUED...
8. To x heater at desired angle, fully insert M3x10mm positioning screws (included with wall bracket) on both sides of mounting
bracket whilst holding heater in the desired position (h). The heater can positioned straight, or be angled 30deg either way.
9. Fit the smaller cover over the heater bracket so that the slots pass over the shafts of the M6x14mm mounting screws (i). Fit the
larger cover over the smaller cover in the same way from the opposite side of the bracket (j). Use angled covers if heater is angled.
Use straight covers if heater is not angled.
10. Tighten mounting M6 screws rmly, ensuring covers t snugly against the bracket on all sides (k).
k
Straight bracket option
j
i
h
j
h
i
k
Angle bracket option
8. To fix heater at desired angle, fully insert M4x10mm positioning screws on
both sides of mounting bracket whilst holding heater in the desired position
(h). The heater can positioned straight, or be angled 30deg either way.
9. Fit the smaller cover over the heater bracket so that the slots pass over the
shafts of the M6x14mm mounting screws (i). Fit the larger cover over the
smaller cover in the same way from the opposite side of the bracket (j).
Use angled covers if heater is angled. Use straight covers if heater is not
angled.
10. Tighten mounting screws firmly, ensuring covers fit snugly against the
bracket on all sides (k).

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b
d
f
e
g
h
i
c
230 / 9.1 "
870 / 34.2"
a
b
d
f
e
g
h
i
c
9.1”
35.2”
a
CEILING RECESS SOLD SEPARATELY
WARNING
Instructions below are suitable for ceiling surfaces 10-30mm
thick. For ceiling surfaces thicker than 30mm, contact Bromic for
alternative installation options.
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!
WARNING
Minimum vertical ceiling space clearance between the heater
frame and ceiling surface must be 250mm.
Minimum horizontal ceiling space clearance measured from each
edge of ceiling cut out must be 500mm.
Minimum distance between heaters measured from edge of ceil-
ing cut out must be 500mm.
!
WARNING
The heater shall, under no circumstance, be covered with
insulating material or similar material.
!
WARNING
Joists, beams and rafters shall not be cut or notched to install the
heater.
HEATING INSTALLATION INSTRUCTIONS CONTINUED...
1. Prepare ceiling cut-out with dimensions 870mm x 230mm to t ceiling
recess frame (a). Heater must be installed with heater surface at least
2400mm above the oor level, with 500mm clearance to the nearest wall
on all sides of the heater.
2. From below, bring ceiling frame up and into ceiling cutout. Fasten
ceiling frame into cut-out at both ends and centre using appropriate
screws (b). Which locator hole to use is dictated by the thickness of the
ceiling surface. The fastening screws must be inserted into a strong
material that can easily support the weight of the heater. Your installation
may require re-enforcing before the frame can be safely installed.
3. Unscrew and remove plug-in wall bracket. Attach extra supplied cable
gland into the same hole from the outside of the bracket. Fasten in place
with metal cable gland nut from inside the bracket (c).
4. Feed heater power cable through cable gland from inside of wall
bracket (d).
5. Ensure M6x14mm screws are inserted into either side of heater bracket
with 6mm of the threaded shaft exposed under the screw head. (e).
6. Insert heater bracket into mounting bracket by hooking M6 screws into
place in mounting slots (f).
7. Fix heater to bracket in straight position using M4x10mm positioning
screws on either side of mounting bracket (g). Ensure M6 screws are
sitting fully in the mounting slots (as if the heater were hanging from the
wall bracket).
8. Fit the smaller, straight cover over the heater bracket so that the slots
pass over the shafts of the M6x14mm mounting screws (h). Fit the larger
cover over the smaller cover in the same way from the opposite side of
the bracket (i).
9. Tighten mounting screws rmly, ensuring covers t snugly against the
bracket on all sides (j).
10. Firmly tighten cable gland in wall bracket so that cable does not move
when pulled.
b
d
f
e
g
h
i
c
230 / 9.1 "
870 / 34.2"
a
b
d
f
e
g
h
i
c
9.1”
35.2”
a
WARNING
In ceiling recess installation, the heater must be completely
protected against water contact from above.
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HEATING INSTALLATION INSTRUCTIONS CONTINUED...
11. Attach the bracket end-cap to the wall bracket using the 4 M5 screws
and nuts provided (k).
12. Carefully remove the 4 M5 screws fastening the heater mounting
bracket to the back of the heater. Be careful not to move or put any force
on the bracket. Place the 2 halves of the ceilling recess mounting plate
over the screwholes. Re-insert the screws & tighten rmly. (l)
13. Make electrical connection from heater to power supply. This is
described under ‘Electrical Installation’
14. Raise one long side of heater up into ceiling frame cavity & then raise
whole heater into cavity. (m)
15. Rotate the heater into level position in the ceiling cavity (n) and
then lower down onto the ceiling frame . Ensure the heater brackets are
hooked over the ceiling frame and sitting in the slots on both sides. (o)
CEILING RECESS SOLD SEPARATELY
• Heater must be installed with heater surface at least
2400mm above the oor level.
• Installation is identical to‘Ceiling & Wall Mounting’above.
• Use ceiling bracket (sold separately) instead of mounting
bracket supplied with heater.
• Ceiling pole only suitable for ceiling mounting. Do not wall
mount.
TUBE SUSPENSION
m
k
l
j
o
n
11. Attach the bracket end-cap to the wall bracket using
the 4 M5 screws and nuts provided (k).
12. Remove the 4 M5 screws fastening the heater
mounting bracket to the back of the heater. Re-insert the
screws with both halves of the ceiling support bracket in
place and tighten firmly. (l)
13. Make electrical connection from heater to power
supply. This is described under 'Electrical Installation'
14. Raise one long side of heater up into ceiling
frame cavity & then raise whole heater into cavity.
(m)
15. Rotate the heater into level position in the
ceiling cavity (n) and then lower down onto the
ceiling frame . Ensure the heater brackets are
hooked over the ceiling frame and sitting in the
slots on both sides. (o)

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HEATING INSTALLATION INSTRUCTIONS CONTINUED...
ELECTRICAL INSTALLATION
!
WARNING
This heater MUST be permanently installed by an authorised/
licenced person. Do not perform maintenance, or carry out
installation or assembly procedure while electrical power is
switched on.
1. Check product label for correct voltage and wattage
to ensure sure power source conforms to the heaters
requirements.
2. Use appropriate power supply cables for the heaters’voltage
and wattage. The xed wiring must be positioned away from
& protected from the enclosure of the heater.
3. Make all connections in accordance with local electrical code
regulations. For outdoor installation, all connections must be
made in accordance with local electrical code regulations for
outdoor wiring. Only use wiring components approved for
outdoor use with minimum IPX4 rating.
WARNING
ELECTRICAL SHOCK HAZARD! Serious injury or death may occur.
Disconnect from electrical supply before installing or servicing
this heater. Read and follow installation clearance requirements
outlined in this manual. The appliance MUST be connected to a
properly grounded electrical source.
!
ELECTRICAL INSTALLATION
WARNING
ELECTRICAL SHOCK HAZARD!
Serious injury or death may occur. Disconnect from electrical
supply before servicing this heater.
!
For longest product life, and to maintain product appearance,
mount heater under cover and protect from rain and weather
whenever possible.
The exterior housing of the heater should be cleaned regularly.
To clean the appliance; ensure heater is o, and has been o for
at least 2 hours after operation, before wiping o any dirt/dust
with a soft damp cloth.
Salt in the air can cause rusting of metal, especially at locations
near the coast. Additional cleaning of the heater with a soft
damp cloth fortnightly will aid in maintaining the product’s
appearance.
MAINTENANCE
SERVICING
WARNING
Servicing and maitenance MUST be carried out by an authorised
and licenced service person only.
!
WARNING
If the supply cord is damaged, it must be replaced by Bromic, a
service agent of Bromic or similarly qualied persons in order
to avoid a hazard. Contact Bromic for further information on
replacement of the supply cord.
!
SYMPTOM POSSIBLE CAUSE (S) CORRECTIVE ACTION
No heat 1. Improper connection 1. Check connection to power supply
Not enough heat 1. Heater too small for application
2. Heater mounted too high or too far
1. Add additional heater(s)
2. Decrease mounting height or distance
Too much heat 1. Heater too large for application
2. Heater mount too low or too close
1. Replace with smaller heater
2. Increase mounting height or distance
TROUBLESHOOTING