Brother HS-5000 - Color Solid Ink Printer User manual

English: CS-5xxx User’s Guide, Preliminary (TOC)
Please read this manual thoroughly before using the printer.
Brother Color Printer
HS-5000/5300
User’s Guide
Keep this manual in a convenient place for quick and easy reference at all times.

USER’S GUIDE
English: CS-5zxx User’s Guide, Preliminary (TOC)
SHIPMENT OF THE PRINTER
If for any reason you must ship your Printer, carefully package the Printer to avoid
any damage during transit. It is recommended that you save and use the original
packaging. The Printer should also be adequately insured with the carrier.
Warning
When shipping the printer, re-pack it after waiting 30 minutes with the power off
which will allow the printer to cool down and the ink to solidify.Moving the printer
with ink melted will cause severe damage to the Printer and will VOID THE
WARRANTY.
REPACKING THE PRINTER
1Turn the printer Off. Wait 30 minutes until the printer cools down.
2 Re-pack the printer.
See “REPACKING THE PRINTER” in Chapter 6.
Maintenance CassetteManuals
Wires Printer
Ink Holders
Inside the printer, please
retain the print head in
position with the attached
styrofoam as shown (Refer to
Chapter 6, page 13.):

English: CS-5xxx User’s Guide, Preliminary (TOC)
(For USA & CANADA Only)
For technical and operational assistance, please call:
In USA 1-800-276-7746 (outside California)
714-859-9700 Ext.329(within California)
In CANADA1-800-853-6660
514-685-6464 (within Montreal)
If you have comments or suggestions, please write us at:
In USA Printer Customer Support
Brother International Corporation
15 Musick
Irvine, CA 92718
In CANADABrother International Corporation (Canada), Ltd.
- Marketing Dept.
1, rue Hôtel de Ville
Dollard-des-Ormeaux, PQ, Canada H9B 3H6
BBS
For downloading drivers from our Bulletin Board Service, call:
In USA 1-888-298-3616
In CANADA1-514-685-2040
Please log on to our BBS with your first name, last name and four digit
number for your password.Our BBS supports modem speeds up to 14,400,
8 bits no parity, 1 stop bit.
Fax-BackSM System (For USA and Canada only)
Brother Customer Service has installed an easy to use Fax-BackSM System
so you can get instant answers to common technical questions and product
information for all Brother products.This is available 24 hours a day, 7 days a
week.You can use the system to send the information to any fax machine,
not just the one you are calling from. Please call 1-800-521-2846 (USA) or
1-800-681-9838 (Canada) and follow the voice prompts to receive faxed
instructions on how to use the system and your index of Fax-BackSM subjects.
DEALERS/SERVICE CENTERS (USA only)
For the name of an authorized dealer or service center, call 1-800-284-4357.
SERVICE CENTERS (Canada only)
For service center addresses in Canada, call 1-800-853-6660
INTERNET ADDRESS
For technical questions and downloading drivers:
http://www.brother.com

USER’S GUIDE
English: CS-5zxx User’s Guide, Preliminary (TOC)
UD4653001
Printed in Japan

v
English: CS-5xxx User’s Guide, Preliminary (TOC)
Color Printer
HS-5000/5300 User’s Guide
(For USA & CANADA Only)
For technical and operational assistance, please call:
In USA 1-800-276-7746 (outside California)
714-859-9700 Ext. 329 (within California)
In CANADA 1-800-853-6660
514-685-6464 (within Montreal)
If you have comments or suggestions, please write us at:
In USA Printer Customer Support
Brother International Corporation
15 Musick, Irvine, CA 92718
In CANADA Brother International Corporation (Canada), Ltd.
- Marketing Dept.
1, rue Hôtel de Ville
Dollard-des-Ormeaux, PQ, Canada H9B 3H6
BBS
For downloading drivers from our Bulletin Board Service, call:
In USA 1-888-298-3616 In CANADA 1-514-685-2040
Please log on to our BBS with your first name, last name and a four digit number for
your password. Our BBS supports modem speeds up to 14,400, 8 bits no parity, 1
stop bit.
Fax-BackSM System (For USA and Canada only)
Brother Customer Service has installed an easy to use Fax-BackSM System so you
can get instant answers to common technical questions and product information for
all Brother products. This is available 24 hours a day, 7 days a week. You can use
the system to send the information to any fax machine, not just the one you are
calling from.
Please call 1-800-521-2846 (USA) or 1-800-681-9838 (Canada) and follow the voice
prompts to receive faxed instructions on how to use the system and your index of
Fax-BackSM subjects.
DEALERS/SERVICE CENTERS (USA only)
For the name of an authorized dealer or service center, call 1-800-284-4357.
SERVICE CENTERS (Canada only)
For service center addresses in Canada, call 1-800-853-6660
INTERNET ADDRESS
For technical questions and downloading drivers:
http://www.brother.com

USER’S GUIDE
vi
English: CS-5zxx User’s Guide, Preliminary (TOC)
Trademarks
The brother logo is a registered trademark of Brother Industries, Ltd.
Apple, the Apple Logo, and Macintosh are trademarks, registered in the United
States and other countries, and TrueType is a trademark of Apple Computer, Inc.
Hewlett Packard is a registered trademark and HP Color LaserJet, DeskJet, and
PCL are trademarks of Hewlett-Packard Company.
IBM, IBM PC, and Proprinter are registered trademarks of International
Business Machines Corporation.
Microsoft and MS-DOS are registered trademarks of Microsoft Corporation.
Windows is a registered trademark of Microsoft Corporation in the U.S. and
other countries.
All other brand and product names mentioned in this User’s Guide are registered
trademarks of their respective companies.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled
and published, covering the latest product’s descriptions and specifications.
The contents of this manual and the specifications of this product are subject to
change without notice.
Brother reserves the right to make changes without notice in the specifications
and materials contained herein and shall not be responsible for any damages
(including consequential) caused by reliance on the materials presented,
including but not limited to typographical and other errors relating to the
publication.
©1998 Brother Industries Ltd.
Definitions ofWarnings, Cautions, and Notes
The following conventions are used in this User’s Guide:
Warning
Indicates warnings that must be observed to prevent possible personal
injury.
!
Caution
Indicates cautions that must be observed to use the printer properly or prevent
damage to the printer.
✒Note
Indicates notes and useful tips to remember when using the printer.

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English: CS-5xxx User’s Guide, Preliminary (TOC)
To Use the Printer Safely
Warning
After you have just used the printer, some internal parts of the printer are
extremely hot. Do not open the inside cover unnecessarily and never touch
the shaded parts (Quench Platen, Platen, and Print Head) shown in the
following illustration.
High Temperature
Inside the Printer
Warning
There are high voltages inside the printer. Before cleaning the printer, be
sure to turn the power off and unplug the power cord from the power
outlet.
12
Turning off the Switch and Unplugging the Printer
Warning
Keep the ink cartridge away from children. If ink is swallowed, drink
plenty of water. The ink contains no harmful substances, but if you are
concerned you should consult a doctor.
Quench Platen
Platen
Print head

USER’S GUIDE
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English: CS-5zxx User’s Guide, Preliminary (TOC)
TABLE OF CONTENTS
CHAPTER 1 INTRODUCTION1-1
ABOUT THE GUIDEBOOKS 1-1
FINDING OUT HOW TO USE THE PRINTER 1-1
ABOUT YOUR PRINTER 1-2
PRINTER OVERVIEW 1-2
SYSTEM REQUIREMENTS1-3
FEATURES 1-3
OPERATING AND STORAGE ENVIRONMENT 1-4
POWER SUPPLY1-4
ENVIRONMENT 1-4
CHAPTER 2 PAPER HANDLING2-1
PAPER SPECIFICATIONS 2-1
ABOUT BROTHER SPECIAL PAPERS 2-4
ABOUT BROTHER SPECIAL TRANSPARENCIES 2-4
SHEET FEEDER 2-5
ADJUST THE HEAD GAP BY PAPER THICKNESS 2-5
LOADINGTHE PAPER 2-6
MANUAL FEED SLOT 2-8
OUTPUT TRAY2-9
CHAPTER 3 PRINTER DRIVER3-1
PAPER3-2
MEDIA SELECTION 3-2
PAPER SOURCE 3-3
COPY/PAGE ORDER 3-3
SCALING3-3
QUALITY AND COLOR 3-4
QUALITY3-4
COLOR CONTROL 3-5
DOCUMENT TYPE3-5
COLOR/MONO 3-5
CONTROL AND MAINTENANCE 3-6
SHOWPRINTER STATUS 3-6
PRINTER CONTROL 3-6
POWER SAVE MODE 3-7
MAINTENANCE 3-7
COLOR ADJUSTMENT 3-7
CHAPTER 4 CONTROL PANEL4-1
LEDS AND BUTTONS 4-1
POWER LED 4-1
READY LED 4-1

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English: CS-5xxx User’s Guide, Preliminary (TOC)
DATA LED 4-2
MANUAL LED 4-2
ALARM LED 4-2
ONLINE BUTTON 4-3
RESET BUTTON 4-3
FF/CONT BUTTON 4-3
SHIFT + TEST BUTTON 4-4
SHIFT + CLEAN BUTTON 4-4
TEST PRINT MODE 4-5
RESET AND HEX DUMP PRINT MODE 4-6
OTHER CONTROL FEATURES 4-7
CHAPTER 5 OPTIONS5-1
MODULAR I/O CARD 5-1
MEMORY EXPANSION 5-2
BR-SCRIPT 2 ROM BOARD BR-3000C 5-5
CHAPTER 6 MAINTENANCE6-1
REPLACING THE MAINTENANCE PAPER CASSETTE 6-1
ADDING INK 6-7
CLEANING THE PRINTER INTERIOR 6-9
RE-PACKING THE PRINTER 6-13
CHAPTER 7 TROUBLESHOOTING 7-1
ALARM INDICATIONS AT A GLANCE 7-1
OPERATOR CALLS 7-1
SERVICE CALLS 7-2
PRINT QUALITY PROBLEMS 7-3
PAPER JAMS 7-4
Q & A 7-8
SETTING UP THE PRINTER HARDWARE 7-8
SETTING UP THE PRINTER FOR WINDOWS 7-8
SETTING UP THE PRINTER FOR DOS 7-9
PAPER HANDLING 7-10
PRINTING 7-11
PRINT QUALITY7-12
CHAPTER 8 APPENDIX8-1
PRINTER SPECIFICATIONS 8-1
PRINTING 8-1
FUNCTIONS 8-1
ELECTRICAL AND MECHANICAL 8-2
PARALLEL INTERFACE SPECIFICATIONS 8-3
RESIDENT FONTS 8-4
SYMBOL SETS/CHARACTER SETS 8-5

USER’S GUIDE
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English: CS-5zxx User’s Guide, Preliminary (TOC)
REGULATIONS
Federal Communications Commission Compliance Notice (For USA Only)
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
❏Reorient or relocate the receiving antenna.
❏Increase the separation between the equipment and receiver.
❏Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
❏Consult the dealer or an experienced radio/TV technician for help.
Important
A shielded interface cable should be used in order to ensure compliance with the limits for a Class B digital
device. Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s
authority to operate the equipment.
Industry Canada Compliance Statement (For Canada Only)
This class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment
Regulations
Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur la matériel brouilleur du
Canada.

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DECLARATION OF CONFORMITY (EUROPE)
We, Brother International Europe Ltd.,
Brother House, 1 Tame Street, Guide Bridge, Audenshaw, Manchester M34 5JE, UK.
declare that this product is in conformity with the following normative documents.
Safety: EN 60950,
EMC: EN 55022 Class B, EN 50082-1
following the provisions of the Low Voltage Directive 73/23/EEC and the Electromagnetic Compatibility
Directive 89/336/EEC (as amended by 91/263/EEC and 92/31/EEC).
Issued by:
Brother International Europe Ltd.
European Technical Services Division
Radio Interference (220-240 V Model Only)
This printer complies with EN55022 (CISPR Publication22) / Class B.
Before the product is used, ensure that you use a double-shielded cable with twisted-pair conductors and that it
is marked “IEEE1284 compliant.” The cable must not exceed 1.8 metres in length.
IMPORTANT - For Your Safety
To ensure safe operation the three-pin electrical plug supplied must be inserted only into a standard three-pin
power point which is properly grounded through normal household wiring.
Extension cords used with the equipment must be three-pin plug type and corruptly wired to provide proper
grounding. Incorrectly wired extension cords may cause personal injury and equipment damage.
The fact that the equipment operates satisfactorily does not imply that the power is grounded and that the
installation is completely safe. For your safety, if in any doubt about the effective grounding of the power,
consult a qualified electrician.
Disconnect device
This printer must be installed near a power outlet, which is easily accessible. In case of emergencies, you must
disconnect the power cord from the outlet in order to shut off power completely.
Geräuschemission / Acoustic Noise Emission (For Germany Only)
Lpa < 70 dB (A) DIN 45635 - 10 - 01 - KL2

USER’S GUIDE
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English: CS-5zxx User’s Guide, Preliminary (TOC)
IMPORTANT (For U.K. only)
If the power cord supplied with this printer is not suitable for your electrical outlet, remove the plug from the
mains cord and fit an appropriate three pin plug. If the replacement plug is intended to take a fuse then fit the
same fuse as the original.
If a moulded plug is severed from the power cord then it should be destroyed because a plug with cut wires is
dangerous if plugged into a live socket outlet. Do not leave it where a child might find it.
In the event of replacing the plug fuse, fit a fuse approved by ASTA to BS1362 with the same rating as the
original fuse.
Always replace the fuse cover. Never use a plug with the cover omitted.
WARNING - THIS PRINTER MUST BE PROPERLY EARTHED.
The wires in the mains cord are coloured in accordance with the following code:
Green and yellow: Ground
Blue: Neutral
Brown: Live
The colours of the wiring in the power lead of this printer may not correspond with the markings which identify
the terminals in your plug. If you need to fit a different plug, proceed as follows.
Remove a length of the cord outer sheath, taking care not to damage the coloured insulation of the wires inside.
Cut each of the three wires to the appropriate length. If the construction of the plug permits, leave the green and
yellow wire longer than the others so that, in the event that the cord is pulled out of the plug, the green and
yellow wire will be the last to disconnect.
Remove a short section of the coloured insulation to expose the wires.
The wire which is coloured green and yellow must be connected to the terminal in the plug which is marked
with the letter “E” or by the earth symbol or coloured green or green and yellow.
The wire which is coloured blue must be connected to the terminal which is marked with the letter “N” or
coloured black or blue.
The wire which is coloured brown must be connected to the terminal which is marked with the letter “L” or
coloured red or brown.
The outer sheath of the cord must be secured inside the plug. The coloured wires should not hang out of the
plug.

CHAPTER 1 INTRODUCTION
1–1
English: CS User’s Guide, Chapter 1
Chapter 1 INTRODUCTION
ABOUTTHE GUIDEBOOKS
Finding Out How to Use the Printer
You have two guidebooks for this printer. Read each guidebook in the following
order:
1.Read the Quick Setup Guide to set up your printer and connect it to your
computer. It also contains information on how to set up your computer for
your printer by installing the printer driver and fonts.
2.Read the User’s Guide to get information about the following.
•Features and operating environment requirements of the printer – Chapter 1
•Paper Handling – Chapter 2
•Printer Driver – Chapter 3
•Control Panel – Chapter 4
•Options – Chapter 5
•Maintenance – Chapter 6
•Troubleshooting – Chapter 7
•Specifications – Appendices-Chapter 8
•Index-Chapter 9

USER’S GUIDE
1–2
English: HS3 User’s Guide, Chapter 2
ABOUTYOUR PRINTER
Printer Overview
Fig. 1-1 Front View
Fig. 1-2 Rear View
Sheet Feeder
Control Panel
Output Tray
Manual Feed Slot
Top Cover
Second Sheet Feeder
(HS-5300 only)
Power Inlet
Parallel Interface Port
MIO Slot
Paper Guide
Ink Reservoir
Cover
Head Gap Lever
(inside)
Power Button

CHAPTER 1 INTRODUCTION
1–3
English: CS User’s Guide, Chapter 1
System Requirements
Check the following system requirements to setup and operate the printer:
 IBM PC or compatible with 80486 or higher microprocessor
 Parallel interface port (To use ECP mode, please see p.7-8, Q & A.)
 4 MB or more of memory (8 MB or more recommended) for Windows
3.1x/95/98
 12 MB or more of memory (16 MB or more recommended) for Windows
NT 4.0
 10 MB of space available on your hard disk for installing the printer driver
and all fonts
 MS-DOS  or PC-DOS
Features
This printer has the following features:
❏High Resolution and fast Printing Speed
Fine mode printing quality at 600 dots per inch (dpi) resolution and normal
output at 300 dpi resolution. Fast print speed of up to 4.5 pages per minute
(ppm) in normal Mono mode and up to 4 ppm in normal color mode (Letter
paper).
❏High print quality
The ink is solid and water-proof so that you can get fine print quality even on
plain paper without having to use special coated paper. Solid ink provides
you with a professional print quality with sharp text and vivid color.
❏User-Friendly Operation for Windows®
The dedicated printer driver and TrueType™-compatible fonts for Microsoft®
Windows 3.1/95/98/NT 4.0 are available on the floppy disk supplied with
your printer.You can easily install them into your Windows system using our
installer program.
❏Color Matching
The Brother original color matching system which is included in the printer
driver enables color matching between the monitor and printer and it offers
control of various color effects. It helps you to get fine color outputs. This
printer also supports the Windows 95/98 Image Color Matching (ICM)
system.
❏Environment-Friendly
This printer has two power saving modes. Printers consume power to keep
some parts of the printer at operating (high) temperature, but this feature will
save electricity when the printer is ON but not being used. The factory setting
of Power Save mode 1 and mode 2 are both OFF, however, for reduced power
consumption, you can turn Power Save Mode 1 and 2 to ON. The default
time-out of each mode is one hour. This meets Energy Star power save
requirements.

USER’S GUIDE
1–4
English: HS3 User’s Guide, Chapter 2
OPERATING AND STORAGE ENVIRONMENT
Please take note of the following information before using the printer.
Power Supply
Use the printer within the specified power range.
AC power: ±10% of the rated power voltage in your district
Frequency: 50 Hz (220 V– 240 V) or 60 Hz (110–120 V)
The power cord, including extensions, should not exceed 5 meters (16.5 feet).
Do not share the same power circuit with other high-power appliances,
particularly an air conditioner, copier, shredder and so on. If it is unavoidable
that you must use the printer with these appliances, it is recommended that you
use a voltage transformer or a high-frequency noise filter.
Use a voltage regulator if the power source is not stable.
Environment
The printer should be installed near a power outlet which is easily accessible.
Use the printer only within the following ranges of temperature and humidity.
Ambient temperature: 10°C to 35°C (50°F to 95°F)
Ambient humidity: 20% to 80% (without condensation)
For optimum image quality it is recommended to use this printer within the
range: Temperature: 15°C to 30°C (59°F to 86°F)
Humidity: 30% to 60%
Because the ink on printouts might flake off when rubbed or the print might
appear to be a lighter color if you use the printer out of this range, for optimum
print quality use the printer within the shaded range shown in the following
diagram.
Ventilate the room where you use the printer.
Place the printer on a flat, horizontal surface.
Keep the printer clean. Do not place the printer in a dusty place.
020 30 (°C)10
(%) 80
60
40
20

CHAPTER 1 INTRODUCTION
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English: CS User’s Guide, Chapter 1
Do not place the printer where it is exposed to direct sunlight. Use a blind or a
heavy curtain to protect the printer from direct sunlight when the printer is
unavoidably set up near a window.
Do not place the printer near devices that contain magnets or generate magnetic
fields.
Do not subject the printer to strong physical shocks or vibrations.
Do not expose the printer to open flames or salty or corrosive gasses.
Do not place objects on top of the printer.
Do not place the printer near an air conditioner.
Do not move the printer within 30 minutes of turning the power Off.

CHAPTER 2 PAPER HANDLING
2–1
English: HS3 User’s Guide, Chapter 2
Chapter 2 PAPER HANDLING
PAPER SPECIFICATIONS
The printer can handle paper that has the following specifications.
Feeder Paper Size Capacity
Manual Feed Paper:A4, Letter, Legal, Custom size,
Envelope: DL, COM-10, C5,
Transparencies: A4, Letter
(70-229 x 127-356 mm,
2.75-9 x 5-14 inches,
60 - 157 g/m2, 16 - 42 lbs)
sheet by sheet
First sheet
feeder Paper: A4, Letter, Legal, Custom size,
Envelope: DL, COM-10, C5,
Transparencies: A4, Letter
(70-229 x 127-356 mm,
2.75-9 x 5-14 inches,
60 - 157 g/m2, 16 - 42 lbs)
22 mm (0.87 inch)
A4 / letter :200 sheets of 80g/ m2
(20 lb.)
Legal :100 sheets
Envelopes :10
Transparencies :50
Second sheet
feeder
(HS-5300
only)
Paper ONLY:
A4, Letter, Legal, Custom size
(70-229 x 250-356 mm,
9.8-16 x 7-14 inches,
60 - 135 g/m2, 16 - 36 lbs)
22 mm (0.87 inch)
A4 / letter :200 sheets of 80g/ m2
(20 lb.)
Legal :100 sheets
Cut Sheet Envelope
Caliper
 0.03 -  0.08 in. (0.09 - 0.2 mm) 0.0033 to 0.0058 in.
(0.084 to 0.14 mm)
single thickness
Moisture 4% to 6% by weight 4% to 6% by weight
Smoothness 100 to 250 (Sheffield) 100 to 250 (Sheffield)
Remarks We recommend you to use these types of paper for plain paper as follows;
 Hammermill Copy Plus (USA)-20lb
 Xerox Premier (Europe)-80g/m2
Do not use any labels.

USER’S GUIDE
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English: HS3 User’s Guide, Chapter 2
Do not use ordinary transparencies designed for photocopiers or laser printers.
Use Brother original transparencies which are designed for the HS-5000/5300
printers.
Before printing on transparencies, the printer needs to adjust its temperature for
transparencies. It may take around 1 minute.
If the paper does not load from the sheet feeder, use the manual feed slot and try
again.
When using media with holes, such as pre-punched organizer sheets, be careful
not to print on the hole. The inside of the printer will be stained with ink and it
may damage the printer.
Before using any paper, make sure that it is not curled. Feeding curled paper can
cause paper jams and misfeeds.
Some paper may become curled by the printers heat during printing. You can
prevent the paper from curling by having a top margin of 12.7 mm or more.
Do not use paper pre-printed by a laser or inkjet printer. Do not print on both
sides of the paper. The printer heat will make pre-printed laser toner / ink melt
again.
Prior to loading paper, check the type of media and select the appropriate
position of the head gap lever. Refer to “SHEET FEEDER” in this Chapter for
more information.
The following types of envelopes are not recommended for use.
 Damaged, curled, wrinkled, or irregularly shaped envelopes
 Extremely shiny or highly textured envelopes
 Envelopes with clasps
 Envelopes of baggy construction
 Envelopes not sharply creased
 Embossed envelopes
 Envelopes already printed with a laser printer
 Envelopes pre-printed on the inside
 Envelopes that cannot be arranged uniformly when placed in a pile
Fig. 2-1 Envelopes