Brother MFC-J5620DW Operating and maintenance manual

Basic User’s Guide
MFC-J5620DW
MFC-J5625DW
MFC-J5720DW
Version 0
UK

If you must contact Customer Service
Please complete this information for future reference:
Model Number: MFC-J5620DW, MFC-J5625DW and
MFC-J5720DW
(Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration
© 2014 Brother Industries, Ltd. All rights reserved.

i
You can use the
following features!
High capacity versatile paper
handling
You can load a wide variety of paper types
into the trays. Continuous A3 or Ledger
printing is also possible. If you choose auto
select in your printer driver, the tray
containing the correct paper size will be
selected automatically during printing.
(See Loading paper on page 9.)
1 Manual Feed Slot - - - - 1 sheet
2 MP Tray - - - - - - - - - - - 80 sheets
3Tray1
- - - - - - - - - 250 sheets / Up to A3 or Ledger
4 Tray 2 (MFC-J5720DW only)
- - - - - - - - - 250 sheets / Up to A3 or Ledger
Mobile Connect
Web Connect / Brother Apps
Add Shortcuts
Use Brother iPrint&Scan to print and scan
images and files from mobile devices.
(See Mobile Print/Scan Guide
for Brother iPrint&Scan at
solutions.brother.com/manuals.)
3
4
2
1
250
250
80
1
Scan and upload images and files to popular
web services directly from your machine.
Capture and convert information directly
from your machine without your computer.
(See Web Connect Guide at
solutions.brother.com/manuals.)
Printing Scanning
Save your most frequently-used
settings as Shortcuts.
(See Online User’s Guide at
solutions.brother.com/manuals.)

ii
User's Guides and where to find them
1Visit solutions.brother.com/manuals.
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your machine,
and installing the drivers and software for the
operating system and connection type you are
using.
Printed / In the box
Basic User’s Guide Learn the basic Fax, Copy, Scan and PhotoCapture
Center operations and basic machine maintenance.
See troubleshooting tips.
Printed / In the box
Online User’s Guide This HTML (Web) guide includes the contents of the
Basic User’s Guide, and additional information
about the machine’s settings and operations,
security features, troubleshooting tips, and
maintenance instructions.
In addition to information about the PC-Print, Scan,
Copy, Fax (MFC models only), and PhotoCapture
Center and Brother ControlCenter operations, useful
information is included about using the machine on
a network.
HTML / CD-ROM
(Windows®) /
Brother Solution
Center 1(Macintosh)
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.
PDF file / Brother
Solutions Center 1
AirPrint Guide This Guide provides information for using AirPrint to
print from OS X v10.7.x or later and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
PDF file / Brother
Solutions Center 1
Google Cloud Print
Guide
This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.
PDF file / Brother
Solutions Center 1
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi®network.
PDF file / Brother
Solutions Center 1

iii
The Online User’s Guide helps you get the most
out of your machine.
Quicker navigation!
• Search box
• Navigation index in a separate pane
Comprehensive!
• All topics in one guide
Simplified layout!
• Provides step-by-step instructions
• Summarizes the feature at the top of the page
1 Search Box
2 Navigation Index
3 Feature Summary
4 Step-by-Step Instructions
Where can I find the Online User’s Guide?
(Windows®)
Click (Start) > All Programs > Brother > Brother Utilities > MFC-XXXX (Where XXXX is
your model name.) > Support > User’s Guides.
(Windows®8)
Tap or click (Brother Utilities) > MFC-XXXX (Where XXXX is your model name.) > Support
> User’s Guides.
(Macintosh or other options)
Visit Brother Solutions Center: solutions.brother.com/manuals.
1
2
3
4

iv
If you have questions or problems, please take a
look at your model’s FAQs.
Provides several ways to search
Displays related questions for additional information
Receives regular updates based on customer feedback
* The FAQ home page will vary depending on your model.
Where can I find these FAQs?
Brother Solutions Center
http://support.brother.com

v
Table of Contents
1 General information............ 1
How to use the documentation ....... 1
Symbols and conventions ............ 1
About Brother Utilities
(Windows®)..................................... 1
Control panel overview ................... 2
3.7"(93.4 mm) Touchscreen
LCD.............................................. 4
Entering Text ............................... 8
2 Loading paper ..................... 9
Before loading paper....................... 9
Loading paper in the paper
tray #1 ............................................. 9
Loading paper in paper tray #2
(MFC-J5720DW)........................... 14
Loading paper in the
multi-purpose tray (MP Tray) ........ 18
Loading paper in the manual
feed slot ........................................ 20
Paper settings ............................... 23
Set Paper Size and Type........... 23
Check Paper setting...................... 24
Recommended print media........ 24
Handling and using print
media ......................................... 24
3 Loading documents.......... 25
How to load documents ................ 25
Using the ADF ........................... 25
Using the scanner glass ............ 26
4 Printing from a
computer............................ 28
How to print a document ............... 28
5 Copying.............................. 29
How to copy .................................. 29
Stop copying .............................. 29
Copy options overview.................. 29
Paper Type ................................ 30
Paper Size ................................. 30
Tray Select................................. 30
6 Scanning to a computer ... 31
Before scanning ............................ 31
How to scan a document as a
PDF file using ControlCenter4
(Windows®)................................... 31
How to scan a document as a
PDF file using the Touchscreen.... 32
7 Printing photos from a
memory card or USB flash
drive.................................... 33
PhotoCapture Center operations
(PHOTO mode)............................. 33
How to print images ...................... 33
View Photos............................... 33
PhotoCapture Center print settings
overview........................................ 34
8 Telephone services and
external devices ................ 35
Telephone services overview ....... 35
Voicemail ................................... 35
Voice over Internet Protocol
(VoIP) ........................................ 35
Connecting an external telephone
answering device (TAD) ............ 35
External and extension
telephones ................................. 35
9 Sending a fax..................... 36
How to send a fax ......................... 36
Stop faxing................................. 37
How to store numbers................... 38
Storing a pause.......................... 38
Storing Address Book
numbers..................................... 38
How to set your Station ID ............ 39

vi
10 Receiving a fax .................. 40
Receive Modes ............................. 40
Choose the Receive Mode............ 40
Using Receive Modes................ 41
Receive Mode settings.................. 42
Ring Delay ................................. 42
F/T Ring Time
(Fax/Tel mode only)................... 42
A Routine maintenance ........ 43
How to clean and check the
machine ........................................ 43
Cleaning the scanner glass........ 43
Checking the print quality........... 44
Checking the print alignment ..... 45
B Troubleshooting ................ 47
Identifying the problem.................. 47
Error and maintenance
messages...................................... 47
Error animations......................... 57
Transferring your faxes or Fax
Journal report............................. 57
Document jam ........................... 58
Printer jam or paper jam ............ 60
Troubleshooting for Wireless LAN
setup ............................................. 66
Wireless LAN report................... 66
If you are having difficulty with
your machine ................................ 67
Dial Tone detection .................... 77
Telephone Line Interference or
VoIP System .............................. 77
Machine Information ..................... 78
Checking the serial number ....... 78
Checking the firmware
version ....................................... 78
Reset operations overview......... 78
How to reset the machine .......... 79
C Index ................................... 80
Supplies ............................. 83

1
1
1
How to use the
documentation 1
Thank you for buying a Brother product!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions 1
The following symbols and conventions are
used throughout the documentation.
About Brother Utilities
(Windows®)1
Brother Utilities is an application launcher
that offers convenient access to all Brother
applications installed on your device.
a(Windows®XP, Windows Vista®,
Windows®7, Windows Server®2003,
Windows Server®2008 and
Windows Server®2008 R2)
Click (Start) > All Programs >
Brother > (Brother Utilities).
(Windows®8 and
Windows Server®2012)
Tap or click (Brother Utilities)
either on the Start screen or the
desktop.
(Windows®8.1 and
Windows Server®2012 R2)
Move your mouse to the lower left
corner of the Start screen and click
(if you are using a touch-based device,
swipe up from the bottom of the Start
screen to bring up the Apps screen).
When the Apps screen appears, tap or
click (Brother Utilities).
bSelect your machine.
cChoose the operation you want.
General information 1
Bold Bold typeface identifies
buttons on your computer
screen.
Italics Italicized typeface emphasizes
an important point or refers
you to a related topic.
Courier
New
Text in the Courier New font
identifies messages displayed
on the machine’s Touchscreen
LCD.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
NOTE specifies the operating environment,
conditions for installation, or special
conditions of use.

Chapter 1
2
Control panel overview 1
The MFC-J5620DW, MFC-J5625DW and MFC-J5720DW have the same
3.7"(93.4 mm) Touchscreen LCD and Touchpanel. 1
NOTE
Most of the illustrations in this User’s Guide show the MFC-J5720DW.
1 3.7"(93.4 mm) Touchscreen LCD (Liquid
Crystal Display)
Access the menus and options you want by
pressing them as they are displayed on the
Touchscreen LCD.
You can adjust the angle of the Touchscreen
LCD and Touchpanel by lifting it. To lower this
control panel, press the release button that is
located behind it, as shown in the illustration.
1

General information
3
1
2 Touchpanel:
Back
Press to go back to the previous menu
level.
Home
Press to return to the Home screen. By
default it displays the date and time, but
you can change the default settings.
Cancel
Press to cancel an operation when lit.
3 PowerOn/Off
Press to turn the machine on.
Press and hold down to turn the machine
off. The Touchscreen LCD displays
Shutting Down and stays on for a few
seconds before turning off.
If you have connected an external telephone or
TAD, it is always available for use.
If you turn the machine off using , it still
periodically cleans the print head to maintain
print quality. To prolong the life of the print
head, provide better ink efficiency, and
maintain print quality, keep your machine
connected to the power at all times.
2 3

Chapter 1
4
3.7"(93.4 mm) Touchscreen
LCD 1
Select from three types of screens to set the
Home screen: Basic Functions screen, More
screens and Shortcuts screens. When the
Basic Functions screen is displayed, swipe
left or right or press dor cto display the More
screens. Press to display the Shortcut
screens.
Basic Functions screen 1
The Basic Functions screen displays the date
and time and provides access to the Fax,
Copy and Scan modes.
More screens 1
The More screens display the date and time
and provides access to additional features,
such as Photo, Web, Apps and A3 Copy
Shortcuts.
Shortcut screens 1
You can save certain settings as a Shortcut
so you can quickly send a fax, copy, scan and
use Web Connect services. (See Online
User’s Guide.)
1
6
5
2 3
4
1
6
5
2 3
4
1
6
5
2 3
4
1 2 3
7

General information
5
1
1Wireless Status
A four-level indicator on the Ready Mode
screen displays the current wireless signal
strength when using a wireless
connection.
When appears on the
Touchscreen, press it to configure your
wireless settings. For more
information, see Quick Setup Guide.
2Ink
Displays the available ink volume. Press
to access the Ink menu.
When the ink cartridge is near the end of
its life or having a problem, an error icon is
displayed on the ink colour.
(See Online User’s Guide.)
3Settings
Press to access the settings.
(See Settings screen on page 7.)
4Shortcuts
Press to access the Shortcuts screens.
5Date & Time
Displays the date and time that has been
set in the machine.
6Modes:
Fax
Press to access Fax mode.
Copy
Press to access Copy mode.
Scan
Press to access Scan mode.
Photo
Press to access Photo mode.
Web
Press to connect the Brother machine
to an Internet service.
For details, see Web Connect Guide.
Apps
Press to connect the Brother machine
to the Brother Apps menu.
A3 Copy Shortcuts
Use this preset copy shortcut to copy
on A3 or Ledger size paper.
(See Online User’s Guide.)
7Add Shortcut
Create Shortcuts for frequently-used
operations, such as sending a fax,
copying, scanning and using Web
Connect.
Three Shortcuts screens are available
with space for up to six Shortcuts on each
screen.
For more information, see Online User’s
Guide.
NOTE
When one of the Shortcuts screens is set
as the Home screen, press
, displayed at the bottom of
the screen to access the Basic Functions
screen.
0Max

Chapter 1
6
8Stored Faxes:
When Fax Preview is set to Off,
Stored Faxes displays how many
received faxes are in the machine’s
memory.
Press Print to print the faxes.
9New Fax(es):
When Fax Preview is set to On,
New Fax(es) displays how many new
faxes you have received and stored in the
machine’s memory.
Press View to view your faxes on the
Touchscreen.
10 Warning icon
The warning icon appears when there
is an error or maintenance message;
press Detail to view it, and then press
to return to Ready mode.
(See Error and maintenance messages
on page 47.)
NOTE
• This product adopts the font of ARPHIC
TECHNOLOGY CO.,LTD.
• MascotCapsule UI Framework and
MascotCapsule Tangiblet developed by
HI CORPORATION are used.
MascotCapsule is a registered trademark
of HI CORPORATION in Japan.
8
9
10

General information
7
1
Settings screen 1
When you press , the Touchscreen LCD
displays the machine’s status.
This screen provides access to all the
machine’s settings.
1Maintenance
Press to access the Maintenance menu.
Check and improve the print quality, clean
the print head and check the available ink
volume. You can also use the
Maintenance solution menu to solve a
recurring paper jam error.
2Receive Mode
Displays the current Receive Mode:
Fax (Fax Only)
Fax/Tel
External TAD
Manual
3Wi-Fi
Press to set up a wireless network
connection.
A four-level indicator on the screen
displays the current wireless signal
strength if you are using a wireless
connection.
4Date & Time
Displays the date and time that has been
set in the machine.
Press to access the Date & Time menu.
5Quiet Mode
Displays the Quiet Mode setting. Press to
access the Quiet Mode menu.
When this menu is set to On, is
displayed on the Home screen. The
machine’s printing noise has been
reduced.
For more information, see Online User’s
Guide.
6All Settings
Press to access the Settings menu.
7Fax Preview
Displays the Fax Preview setting.
Press to access the Fax Preview
setting.
8Tray Setting
Press to access the Tray Setting
menu to change the paper size and paper
type for each tray.
12 43
8 7 6
5

Chapter 1
8
Entering Text 1
When you must enter text into the machine, a
keyboard appears on the Touchscreen.
Press to cycle between letters,
numbers and special characters.
NOTE
To change between lowercase or
uppercase, press .
Inserting spaces 1
To enter a space, press Space or you can
press cto move the cursor.
NOTE
The characters that are available may
differ depending on your country.
Making corrections 1
If you entered an incorrect character and
want to change it, press dto move the cursor
to highlight the incorrect character, and then
press . Enter the correct character. You
can also use the cursor to go back and insert
characters.
To erase all the characters, press
repeatedly.

9
2
2
Before loading paper 2
Load only one size of paper and one type of
paper in the paper tray at a time.
When loading a different paper size in the
tray, you must also change the paper size
setting in the machine. Doing this enables
the machine to automatically feed paper
from the appropriate tray if auto tray select
has been set in the machine or printer
driver. (See Set Paper Size and Type
on page 23.)
If the Check Paper setting is On, the
machine will display a message asking if
you want to change the paper type and
paper size when you pull Tray #1 or
Tray #2 (MFC-J5720DW) out of the
machine or load paper in the MP Tray.
Change the paper size and paper type
settings if needed, according to the
instructions on the Touchscreen.
(See Check Paper setting on page 24.)
We explain how to load paper for each tray:
Tray #1 . . . . . . . . . . . . . . . . . . See page 9.
Tray #2 . . . . . . . . . . . . . . . . . . See page 14.
MP Tray . . . . . . . . . . . . . . . . . See page 18.
Manual feed slot . . . . . . . . . . . See page 20.
Loading paper in the
paper tray #1 2
Paper size and loading orientation 2
The paper size determines the orientation
when loading paper in Tray #1.
See the details in this chapter.
For information about other paper sizes,
see Online User’s Guide.
Loading paper 2
Tray #1
A4
Letter
Executive
Landscape orientation
A5
A6
Photo
Photo L
Photo 2L
Index card
Envelope
Portrait orientation
A3
Ledger
Legal
(Glossy photo
paper is not
available.)
Portrait orientation
(Tray #1 is extended.)

Chapter 2
10
When using A4, Letter or Executive size
paper: 2
aPull Tray #1 completely out of the
machine.
bGently press and slide the paper
guides (1) to fit the paper size.
Make sure the triangular mark (2) on the
paper guide (1) lines up with the mark
for the paper size you are using.
cFan the stack of paper well to avoid
paper jams and misfeeds.
NOTE
Always make sure the paper is not curled.
dLoad paper in the paper tray with the
printing surface face down.
Check that the paper is flat in the tray.
Landscape orientation 2
eGently adjust the paper guides (1) to the
paper.
Make sure the paper guides touch the
sides of the paper.
1
2
1

Loading paper
11
2
fCheck that the paper is flat in the tray
and below the maximum paper
mark (1).
Overfilling the paper tray may cause
paper jams.
gSlowly push the paper tray completely
into the machine.
hPull out the paper support (1) until it
locks into place, and then unfold the
paper support flap (2).
iChange the paper size setting in the
machine’s menu, if needed.
(See Set Paper Size and Type
on page 23.)
When using A3 or Ledger size paper: 2
aPull Tray #1 completely out of the
machine. Rest the tray on a flat surface.
bPush the blue slider until it locks in the
release position, and then extend the
tray until the blue slider returns to and
locks in the default position. Open the
tray cover and make sure the triangular
mark inside the tray (1) lines up with the
mark (2) for B4 JIS/LGL, as shown in
the illustration.
Push the blue slider a second time until
it locks in the release position, and then
extend the tray until the blue slider
returns to and locks in the default
position. Open the tray cover and make
sure the triangular mark inside the
tray (1) lines up with the mark (2) for
A3/LGR, as shown in the illustration.
1
2
1
1
2
1
2

Chapter 2
12
cGently press and slide the paper
guides (1) to fit the paper size. Make
sure the triangular mark (2) on the paper
guide (1) lines up with the mark for the
paper size you are using.
dFan the stack of paper well to avoid
paper jams and misfeeds.
NOTE
Always make sure the paper is not curled
or wrinkled.
eGently load paper in the paper tray with
the printing surface face down. Check
that the paper is flat in the tray.
Portrait orientation 2
fGently adjust the paper guides (1) to fit
the paper. Make sure the paper guides
touch the sides of the paper.
1
2
1