Brother MFC-J5620DW Operating and maintenance manual

Basic User’s Guide
MFC-J5620DW
MFC-J5625DW
MFC-J5720DW
Version 0
UK

If you must contact Customer Service
Please complete this information for future reference:
Model Number: MFC-J5620DW, MFC-J5625DW and
MFC-J5720DW
(Circle your model number)
Serial Number: 1
Date of Purchase:
Place of Purchase:
1The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration
© 2014 Brother Industries, Ltd. All rights reserved.

i
You can use the
following features!
High capacity versatile paper
handling
You can load a wide variety of paper types
into the trays. Continuous A3 or Ledger
printing is also possible. If you choose auto
select in your printer driver, the tray
containing the correct paper size will be
selected automatically during printing.
(See Loading paper on page 9.)
1 Manual Feed Slot - - - - 1 sheet
2 MP Tray - - - - - - - - - - - 80 sheets
3Tray1
- - - - - - - - - 250 sheets / Up to A3 or Ledger
4 Tray 2 (MFC-J5720DW only)
- - - - - - - - - 250 sheets / Up to A3 or Ledger
Mobile Connect
Web Connect / Brother Apps
Add Shortcuts
Use Brother iPrint&Scan to print and scan
images and files from mobile devices.
(See Mobile Print/Scan Guide
for Brother iPrint&Scan at
solutions.brother.com/manuals.)
3
4
2
1
250
250
80
1
Scan and upload images and files to popular
web services directly from your machine.
Capture and convert information directly
from your machine without your computer.
(See Web Connect Guide at
solutions.brother.com/manuals.)
Printing Scanning
Save your most frequently-used
settings as Shortcuts.
(See Online User’s Guide at
solutions.brother.com/manuals.)

ii
User's Guides and where to find them
1Visit solutions.brother.com/manuals.
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your machine,
and installing the drivers and software for the
operating system and connection type you are
using.
Printed / In the box
Basic User’s Guide Learn the basic Fax, Copy, Scan and PhotoCapture
Center operations and basic machine maintenance.
See troubleshooting tips.
Printed / In the box
Online User’s Guide This HTML (Web) guide includes the contents of the
Basic User’s Guide, and additional information
about the machine’s settings and operations,
security features, troubleshooting tips, and
maintenance instructions.
In addition to information about the PC-Print, Scan,
Copy, Fax (MFC models only), and PhotoCapture
Center and Brother ControlCenter operations, useful
information is included about using the machine on
a network.
HTML / CD-ROM
(Windows®) /
Brother Solution
Center 1(Macintosh)
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.
PDF file / Brother
Solutions Center 1
AirPrint Guide This Guide provides information for using AirPrint to
print from OS X v10.7.x or later and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
PDF file / Brother
Solutions Center 1
Google Cloud Print
Guide
This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.
PDF file / Brother
Solutions Center 1
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi®network.
PDF file / Brother
Solutions Center 1

iii
The Online User’s Guide helps you get the most
out of your machine.
Quicker navigation!
• Search box
• Navigation index in a separate pane
Comprehensive!
• All topics in one guide
Simplified layout!
• Provides step-by-step instructions
• Summarizes the feature at the top of the page
1 Search Box
2 Navigation Index
3 Feature Summary
4 Step-by-Step Instructions
Where can I find the Online User’s Guide?
(Windows®)
Click (Start) > All Programs > Brother > Brother Utilities > MFC-XXXX (Where XXXX is
your model name.) > Support > User’s Guides.
(Windows®8)
Tap or click (Brother Utilities) > MFC-XXXX (Where XXXX is your model name.) > Support
> User’s Guides.
(Macintosh or other options)
Visit Brother Solutions Center: solutions.brother.com/manuals.
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2
3
4

iv
If you have questions or problems, please take a
look at your model’s FAQs.
Provides several ways to search
Displays related questions for additional information
Receives regular updates based on customer feedback
* The FAQ home page will vary depending on your model.
Where can I find these FAQs?
Brother Solutions Center
http://support.brother.com

v
Table of Contents
1 General information............ 1
How to use the documentation ....... 1
Symbols and conventions ............ 1
About Brother Utilities
(Windows®)..................................... 1
Control panel overview ................... 2
3.7"(93.4 mm) Touchscreen
LCD.............................................. 4
Entering Text ............................... 8
2 Loading paper ..................... 9
Before loading paper....................... 9
Loading paper in the paper
tray #1 ............................................. 9
Loading paper in paper tray #2
(MFC-J5720DW)........................... 14
Loading paper in the
multi-purpose tray (MP Tray) ........ 18
Loading paper in the manual
feed slot ........................................ 20
Paper settings ............................... 23
Set Paper Size and Type........... 23
Check Paper setting...................... 24
Recommended print media........ 24
Handling and using print
media ......................................... 24
3 Loading documents.......... 25
How to load documents ................ 25
Using the ADF ........................... 25
Using the scanner glass ............ 26
4 Printing from a
computer............................ 28
How to print a document ............... 28
5 Copying.............................. 29
How to copy .................................. 29
Stop copying .............................. 29
Copy options overview.................. 29
Paper Type ................................ 30
Paper Size ................................. 30
Tray Select................................. 30
6 Scanning to a computer ... 31
Before scanning ............................ 31
How to scan a document as a
PDF file using ControlCenter4
(Windows®)................................... 31
How to scan a document as a
PDF file using the Touchscreen.... 32
7 Printing photos from a
memory card or USB flash
drive.................................... 33
PhotoCapture Center operations
(PHOTO mode)............................. 33
How to print images ...................... 33
View Photos............................... 33
PhotoCapture Center print settings
overview........................................ 34
8 Telephone services and
external devices ................ 35
Telephone services overview ....... 35
Voicemail ................................... 35
Voice over Internet Protocol
(VoIP) ........................................ 35
Connecting an external telephone
answering device (TAD) ............ 35
External and extension
telephones ................................. 35
9 Sending a fax..................... 36
How to send a fax ......................... 36
Stop faxing................................. 37
How to store numbers................... 38
Storing a pause.......................... 38
Storing Address Book
numbers..................................... 38
How to set your Station ID ............ 39

vi
10 Receiving a fax .................. 40
Receive Modes ............................. 40
Choose the Receive Mode............ 40
Using Receive Modes................ 41
Receive Mode settings.................. 42
Ring Delay ................................. 42
F/T Ring Time
(Fax/Tel mode only)................... 42
A Routine maintenance ........ 43
How to clean and check the
machine ........................................ 43
Cleaning the scanner glass........ 43
Checking the print quality........... 44
Checking the print alignment ..... 45
B Troubleshooting ................ 47
Identifying the problem.................. 47
Error and maintenance
messages...................................... 47
Error animations......................... 57
Transferring your faxes or Fax
Journal report............................. 57
Document jam ........................... 58
Printer jam or paper jam ............ 60
Troubleshooting for Wireless LAN
setup ............................................. 66
Wireless LAN report................... 66
If you are having difficulty with
your machine ................................ 67
Dial Tone detection .................... 77
Telephone Line Interference or
VoIP System .............................. 77
Machine Information ..................... 78
Checking the serial number ....... 78
Checking the firmware
version ....................................... 78
Reset operations overview......... 78
How to reset the machine .......... 79
C Index ................................... 80
Supplies ............................. 83

1
1
1
How to use the
documentation 1
Thank you for buying a Brother product!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions 1
The following symbols and conventions are
used throughout the documentation.
About Brother Utilities
(Windows®)1
Brother Utilities is an application launcher
that offers convenient access to all Brother
applications installed on your device.
a(Windows®XP, Windows Vista®,
Windows®7, Windows Server®2003,
Windows Server®2008 and
Windows Server®2008 R2)
Click (Start) > All Programs >
Brother > (Brother Utilities).
(Windows®8 and
Windows Server®2012)
Tap or click (Brother Utilities)
either on the Start screen or the
desktop.
(Windows®8.1 and
Windows Server®2012 R2)
Move your mouse to the lower left
corner of the Start screen and click
(if you are using a touch-based device,
swipe up from the bottom of the Start
screen to bring up the Apps screen).
When the Apps screen appears, tap or
click (Brother Utilities).
bSelect your machine.
cChoose the operation you want.
General information 1
Bold Bold typeface identifies
buttons on your computer
screen.
Italics Italicized typeface emphasizes
an important point or refers
you to a related topic.
Courier
New
Text in the Courier New font
identifies messages displayed
on the machine’s Touchscreen
LCD.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
NOTE specifies the operating environment,
conditions for installation, or special
conditions of use.

Chapter 1
2
Control panel overview 1
The MFC-J5620DW, MFC-J5625DW and MFC-J5720DW have the same
3.7"(93.4 mm) Touchscreen LCD and Touchpanel. 1
NOTE
Most of the illustrations in this User’s Guide show the MFC-J5720DW.
1 3.7"(93.4 mm) Touchscreen LCD (Liquid
Crystal Display)
Access the menus and options you want by
pressing them as they are displayed on the
Touchscreen LCD.
You can adjust the angle of the Touchscreen
LCD and Touchpanel by lifting it. To lower this
control panel, press the release button that is
located behind it, as shown in the illustration.
1