BT Vision+ User manual

Job No. 1931
Client BT
Project BT Vision guide Cardinal v8
Revision 3-DR
Modified 30/10/13
Created 15/10/13
To set up, follow this guide or the online video at bt.com/help/tv/setupguide
User Guide
BT TV
Keep this guide
somewhere safe
You might need
it from time
to time.
Easy set-up

Not long now until you can sit back and enjoy the shows you love.
How to set up
Just follow the few simple steps starting on page 4 of this guide.
Set-up’s easy and takes less than half an hour.
Need some help?
No problem – give us a call on 0800 111 4567, go to bt.com/help/tv
or check Help & Settings in the main menu.
Important note about your broadband
Your broadband needs to be up and running before you set up
BT TV. It might not be up and running until midnight on your
broadband activation day. And if you’ve got a new broadband
service, the line needs time to settle – usually between three
and ten days. Your new BT TV might pause and stutter during
this period but don’t worry as it’s only temporary.
Welcome
2 BT TV – welcome

Easy set-up
1 Before you start
2 Connect your BT Home Hub
3 Connect your aerial
4 Connect your TV
5 Turn it on
6 Follow on-screen steps
Easy set-up

3 Think about where to put your BT Vision+ box. You can put it
wherever you want, as long as it’s near:
• a TV aerial socket or cable
• a mains power socket
• your TV and other TV equipment (e.g. amp or DVD player),
if you’re planning to connect them
If you’ve ordered Extra TV channels, you’ll need to connect your
BT Vision+ box to your BT Home Hub using an Ethernet cable (see
the next page). For more about these channels, go to page 26 or
bt.com/tvfrombt.
You need a digital TV aerial
Your BT Vision+ box needs an aerial that can receive digital
TV signals (external or in the loft). If you haven’t got one
(e.g. you’ve been using satellite or cable TV), call us on
0800 800 150 and, for a small charge, we can fit a new
aerial for you.
The digital TV channels you get depend on where you live
and the quality of your aerial and cables. If you have trouble
watching live or recorded digital programmes, it could be
because your aerial or cables need replacing.
For help see pages 23–25, call 0800 111 4567 or go to
bt.com/help/freeview.
2 Make sure your broadband’s working properly (your Hub’s
Broadband or status light should be glowing steady blue. If it isn’t,
see your BT Broadband User Guide at bt.com/help/broadband).
Don’t worry if your BT Home Hub looks slightly different from the
one shown here. As long as you’re using the one we sent recently,
it’ll still work with BT TV.
Don’t plug in your BT Vision+ box yet. We’ll tell you when.
Ethernet cable Power cable HDMI cable Aerial cable
BT Vision+ box™User guide Remote control Batteries
Two Powerline adapters
(see page 22)
Another Ethernet cable
Extra kit
You might also have
been sent these items:
Toset up, follow this guide or the online video at bt.com/help/tv/setupguide
User Guide
BT TV
Easyset-up Howto use BT Vision Help bt.com/help/tv
1 Check your box contents
1Before you start
Or watch our set-up video at bt.com/help/tv/setupguideBT TV – easy set-up
54
Easy set-up

1 4
2 3
OPTION B
Use this option if your BT Home Hub’s in another room and you haven’t ordered Extra TV channels*
1 Using one of your Ethernet cables (yellow ends), connect your
BT Home Hub’s Ethernet port 1 to one of your Powerline adapters
(it doesn’t matter which one).
2 Plug Powerline adapter 1 into
a mains power socket (not an
extension lead) and switch it on.
3 Plug Powerline adapter 2 into a mains power socket (not an
extension lead) and switch it on.
4 Using the other Ethernet cable, connect this Powerline adapter
to your BT Vision+ box’s LAN socket.
When both of your Powerline adapters are connected, their lights
should glow green.
2Connect your BT Home Hub
OPTION A (Recommended)
Use this option if your Hub’s close enough to your BT Vision+ box to connect using
an Ethernet cable or if you’ve ordered Extra TV channels*
1 Using an Ethernet cable (yellow ends), connect
your BT Vision+ box’s LAN socket to your
BT Home Hub’s Ethernet port 1
BT Vision+ box
BT Vision+ box
LAN socket
BT Home Hub
BT Home Hub
Powerline
adapter 1
Powerline
adapter 2
Ethernet port
Ethernet
port
LAN
socket
To connect your Hub, follow Option A on this page or Option B on the next page.
We recommend Option A for the best, most reliable connection.
* Extra TV channels won’t work with Powerline adapters. To find out more about them, see page 26.
Or watch our set-up video at bt.com/help/tv/setupguideBT TV – easy set-up
76
Easy set-up

4Connect your TV
If your TV doesn’t have an HDMI socket
An HDMI cable gives the best picture and sound quality and is
needed to watch in high definition (HD). It can be used with most
modern TVs, but if your TV doesn’t have an HDMI socket, you can
use a SCART cable to watch in standard definition instead. If you
haven’t already got one, you can buy one from most electrical
stores or from bt.com/shop
1 Unplug your existing aerial cable from your TV and plug it into
your BT Vision+ box’s RF In socket.
2 Using your new aerial cable, connect your BT Vision+ box’s
RF Out socket to the ‘RF In’ socket of your TV.
3Connect your aerial
1 Using your HDMI cable, connect your BT Vision+ box’s HDMI
socket (marked HDMI) to an HDMI socket on your TV.
1 2
Typical HDMI cable
Make sure your HD TV is on the correct audio visual (AV)
channel. Some TVs will do this automatically
1
Typical SCART cable
BT Vision+ box
TV aerial
RF In
socket
RF Out
socket
HDMI
socket
HDMI
cable
Your TV
Your TV
Or watch our set-up video at bt.com/help/tv/setupguideBT TV – easy set-up
98
Easy set-up

Double check that your broadband’s working. If it is…
1 Turn on your TV and select the correct HDMI or SCART input (e.g.
by using the audio visual (AV) or button on your TV remote)
depending on which type of cable you used in step 4.
2 Using your new power cable, connect your BT Vision+ box to a
mains power socket and switch it on.
3 Your BT Vision+ box’s power light will glow blue after a few seconds.
4 Wait for your BT Vision+ box to start for the first time. This might take
up to 30 minutes if your BT Vision+ box needs a software update.
BT Vision+ box power light not on?
Press the power button. Still not on? Go to page 22.
5Turn it on
What happens if you get a software update
We update all our BT Vision+ boxes from time to time. If an
update becomes available after your new BT Vision+ box is
sent to you, your box will automatically detect it as soon as
it’s connected. Your box will automatically restart a few times,
so please let it finish before continuing. If the update starts
while you’re setting up, you’ll need to start set-up again.
1 When you see this screen, you’re ready to continue set-up.
2 Get your BT remote control and insert its batteries.
6Follow on-screen steps
3 Using your remote, follow the on-screen steps to complete set-up
(e.g. press on your remote to ‘Continue’). Don’t worry, you
can change settings again after set-up, if you need to.
4 When you’ve finished set-up, you should see the main menu screen.
Read the next section to find out how to get the most out of your
BT TV.
5 If you’ve been sent a viewing card to watch BT Sport through your
aerial, you should now follow the steps that came with the card.
Got Extra TV channels?
Your channels should start within 15 minutes of completing
the set-up of your BT Vision+ box. If they haven’t started
after 24 hours, call 0800 111 4567.
Begin
You are a few easy steps away from getting your Vision+ box set up correctly.
This will only take a few moments.
Press arrows to
move around
the TV screen
Press Select
to choose the
options you want
(e.g. ‘Continue’)
Power
socket Power button
and light
BT Vision+ box
Or watch our set-up video at bt.com/help/tv/setupguideBT TV – easy set-up
1110
Easy set-up

How to use BT TV
Your BT TV at a glance
Using your remote
Finding what to watch
Recording live TV
Pausing and rewinding live TV
Watching On Demand programmes
Controlling your TV with your remote
How to use BT TV

Press to Search
My TV
Recordings
Catch Up
On Demand
Help & Settings
Search
TV Channels
Channel 4: Deal or No Deal
Record
Kids
Sport
Shopping
News
Entertainment
TV Guide
Favourites
Change
Channel
1
Your BT TV at a glance
Press on your remote to see the main menu.
New Message
News from the BT TV team.
My TV
See what you’re Currently Watching, plus your Bookmarks,
Playlists, Downloads and My Messages.
TV Channels
See digital and broadband TV channel listings.
Recordings
See what’s recorded, recording or scheduled to be recorded (see page 17).
Catch Up
Catch up with shows you might have missed.
On Demand
The latest and best-rated programmes from our On Demand library of shows
and movies, so you can watch what you want, when you want (see page 18).
Help & Settings
Lots of help if you need it, including video guides. Plus change your
settings, do a manual channel scan or check your signal strength.
TV Guide
Find what you want to watch or record (see page 17).
Favourites
Keep track of your favourite channels (see page 19).
Press to search
Search digital TV, On Demand, Extra TV channels, recordings
and help articles.
Remember…
To get to live TV at any time, press .
How to use BT TV
See our top picks of what to watch at bt.com/tvfrombtHow to use BT TV
1514

Power
Turns your BT Vision+ box on or off
Help
Takes you to a troubleshooting guide and helpful videos
On Demand
Takes you to On Demand programmes
Info
Shows information about a highlighted programme
or the one you’re watching
Channel
Switches channel
Select
Confirms your choice
Delete
Use to delete a selected item, or delete the
last character entered
Record
Press to record your selected programme
Number buttons
Use to choose a channel or menu option
SUB
Turns Subtitles on or off, when available (see page 29)
BT Vision
Displays the main menu on screen
Fav
Shows you a list of any channels you’ve chosen
as favourites (see page 19)
TV Guide
Shows you listings for digital and broadband TV channels
Coloured
On screen messages show different uses in each menu
Mute
Silences TV speakers (see page 20)
Volume
Raises or lowers TV volume (see page 20)
Arrows
Move around the menus
Exit
Takes you out of a menu to live TV
Back
Returns you to the previous screen
AD
Turns Audio Description on or off, when available (see
page 29). Also lets you switch between controlling your
TV or your BT Vision+ box when pressed at the same time
as the channel +/- or the power button (see page 20).
Using your remote
Your remote’s easy to use – so press a few buttons and explore.
Finding what to watch Recording live TV
There are two easy ways to find TV programmes using your remote:
press or press for Search.
Press
You can:
• see listings for all available channels
• find, watch and record your favourite programmes
• see what’s currently showing
• use the button to see what’s coming up next
• browse through other channels using the or buttons
• press , select Channel Filter or Change Day, then use the
arrow buttons to filter the TV Guide
Press for Search
You can search for programmes within Search using your remote control
or the on-screen keyboard. Press to set up your preferences to make
programmes with subtitles or audio description appear at the top of
your list of results.
How to search faster
To scroll up and down a page in the TV Guide, press the
Channel +/- button on your remote. To skip back or forward
a day, press the or button on your remote.
Your BT Vision+ box allows you to record programmes from your
favourite channels so you can watch them when it suits you.
How to record a show you’re watching
Press on your remote.
How to record from the TV Guide
Highlight the show and press on your remote.
How to record a series
Highlight a programme that’s part of a series and press .
Choose Record Series from the Record pop-up to start the
series recording.
Record and watch at the same time
With your BT Vision+ box you can record two live programmes
at the same time or watch one live programme while
recording another.
If you’re recording two live programmes, you can’t watch
another live programme at the same time but you can:
• watch one of the programmes you’re recording
• watch a programme you recorded earlier
• watch programmes using Catch-up and On Demand
If you’ve got fast broadband, you can also watch and record
two HD broadband TV channels at the same time.
How to use BT TV
See our top picks of what to watch at bt.com/tvfrombtHow to use BT TV
1716

Pausing and rewinding live TV Watching On Demand programmes
You know how it is: you’re about to watch your favourite programme
and the phone rings. No problem. Now you can pause live TV or rewind
to catch the bit you missed.
Pause
Pause live TV for up to 90 minutes by pressing on your
remote control.
To start it again, press .
You can fast-forward and rewind through paused programmes using
or or you can skip forward 30 seconds by pressing
or back 10 seconds by pressing . Then press to resume
playback.
Rewind
Missed a bit of what you’re watching, or want to see it again?
You can rewind through the action you’ve been watching by
pressing .
To find our great selection of On Demand programmes, press
on your remote.
Programmes without a price are included in your subscription. When a
price appears, you’ll be asked to confirm that you’ll pay for it. If you go
ahead, it’ll appear on your next bill.
How to watch free trailers
If a trailer is available for the film or programme you want to
watch, you’ll see a Watch free trailer option on the left-hand
side of your screen. Depending on the age rating preferences
you’ve set up, you might be asked to enter your PIN before
you can watch a trailer.
How to watch a series
The easiest way to watch a series is to select Play All on the
left-hand side of the screen. This will play each episode back
to back. And if you stop partway through, you can carry
on from where you finished by going to My TV and then
Currently Watching.
Adding bookmarks
When you’re browsing the On Demand library, you can bookmark
programmes to watch later. To bookmark a programme, select it,
then press the button on your remote control. You’ll see a tick to
confirm it’s been bookmarked and it’ll show in the Bookmarks menu
under My TV.
Using playlists
If you subscribe to BT Kids or BT Music, you can create Music or Kids
playlists. You just line up your favourites and let them run back to back.
To set up a playlist, select a music video or On Demand TV programme,
press the button on your remote control, then choose Add to
Existing Playlist or Create New Playlist. Once you’ve added something,
you’ll see a tick next to it.
Tip: Use or to skip videos in a playlist.
Getting recommendations
Whether you enjoy drama, documentaries or the latest Hollywood
blockbusters, we’ll suggest programmes and films based on what
you like watching, so you’ll never be stuck for choice. You’ll find
recommendations at the bottom of the screen in Recordings,
On Demand and Search.
Saving your favourite channels
Pressing on the BT remote control lists your favourite channels in
the TV Guide. To set up your favourites, press the button while you’re
in the TV Guide, choose Manage Channels, select a channel to add it,
then press the button.
Getting peace of mind with Parental Controls
Parental Controls help you stay in charge of what your children watch
and they’re quick and easy to set up.
Press on your remote control, choose Help & Settings, then
Settings, then Parental Controls. Select Age Ratings and the Lock by
Rating pop-up will appear where you can lock programmes based on
age-related ratings.
You’ll always be asked to enter your PIN if you try to watch a live
programme with an age rating of 12 or above between 5.30am
and 8pm.
How to use BT TV
See our top picks of what to watch at bt.com/tvfrombtHow to use BT TV
1918

Controlling your TV with your remote
You can operate your TV using your BT remote. Use it to turn the TV
on and off (standby), change channel, adjust the volume and mute
the sound.
How to set your BT remote to control your TV
Before you start, make sure the volume on your BT Vision+ box isn’t
muted or set too low. Your remote will only control your TV volume once
it’s programmed, so you need to do this now. If you need to change it
later, you’ll need to reset your remote (see box below).
1 Find your TV’s four-digit unique code. Some common codes are
in the table on the right.
2 Press and hold Vol and on your BT remote until its blue
light flashes three times.
3 Type in your TV’s four-digit code.
4 Your remote’s blue light should flash three times. If the code’s
wrong, the blue light will flash for one second after you type the
code’s last digit – try again.
5 Once you’ve entered the code, test the remote by turning the
volume up and down and pressing . If the buttons don’t work
properly, repeat the steps above using another code.
6 To test your remote some more, press and hold while trying
Channel or . This should change the channel on your TV
rather than BT TV.
7 If the TV doesn’t react, start again from Step 1 with the next code.
TV Code 1 Code 2 Code 3
Goodmans 0000 0011 0016
Hitachi 0018 0020 0000
JVC 0016 0058 0011
LG 0017 0000 0019
Panasonic 0005 0000 0110
Philips 0000 0033 0001
Samsung 0002 0003 0000
Sharp 0014 0016 0102
Sony 0001 0084 0126
Toshiba 0077 0043 0056
Can’t find your code? Go to bt.com/vision/remotecontrol
Need to reset your remote?
Press , and at the same time for 5 seconds. When the
light on your remote flashes 3 times, your remote will be reset
and you’ll be able to use it to change the volume of your
BT Vision+ box.
How to use BT TV
20

Help
Setting up
Digital TV
On Demand
Extra TV channels
Viewing cards
Security and Settings
Power saving
More help
Tips
Help bt.com/help/tv

My BT TV isn’t working. What can I do?
Make sure:
• all the cables that you plugged in during set-up are firmly in place
• your HDMI or SCART cables are fully pushed in
• your HDTV is set to the correct audio visual (AV) input depending on
whether you’ve connected to your BT Vision+ box with an HDMI or
SCART cable. Some TVs will do this automatically, or you can use the
AV or button on your TV remote
• your BT Vision+ box and TV are turned on
• your broadband is working
Try restarting your BT Home Hub by pressing Restart. Then wait a
couple of minutes before restarting your BT Vision+ box by pressing the
button on the front of the box until it turns red. Then press
the button to restart the box.
If you’re using Powerline adapters, and you’ve still got a problem,
you could try restarting these. To find out how to do this, go to
bt.com/help/powerline
If you’ve got Extra TV channels, you should connect your Hub and
BT Vision+ box using an Ethernet cable, not Powerline adapters.
For more details, see below.
Do I have to use my Powerline adapters?
No. If your BT Home Hub and BT Vision+ box are close to each other or if
you’ve ordered Extra TV channels, you shouldn’t use Powerline adapters.
Simply use an Ethernet cable to connect your Hub to your box.
If your BT Home Hub and BT Vision+ box are in different rooms and you
haven’t ordered Extra TV channels, you can use Powerline adapters. If you
didn’t order them with your kit, and it’s less than 30 days since you ordered
your BT TV service, please call 0800 800 150 and we’ll send you some.
Can I use an extension lead with a Powerline adapter?
Yes, but we recommend that you plug your Powerline adapter directly
into a wall socket as it might not work as well when plugged into some
extension leads (such as very long or surge-protected leads). You can
then plug any extension lead you’re using into the Powerline adapter.
For more help with Powerline adapters, including resetting instructions
or adding new Powerline adapters, go to bt.com/help/powerline
Setting up
How do I connect BT TV using a SCART cable?
If you don’t have a cable already, you can buy one at most electronics
stores or go to bt.com/shop
1 Using your SCART cable, connect your BT Vision+ box’s lower SCART
socket (marked ) to a SCART socket on your TV. If your TV has
more than one socket, use the one marked AV1.
If you haven’t got a widescreen or HDTV, you’ll need to change the setting
on your TV and/or BT Vision+ box to 4:3 aspect ratio. You’ll get a chance to
do this during on-screen set-up later.
How do I use my BT remote control to operate my TV?
For full instructions on how to do this, see page 20.
1
Digital TV channels are delivered through your aerial. They include BT Sport
(for customers who can’t get it through their broadband connection) and
Freeview channels.
What do I need to know about digital TV signals?
1 Availability of channels depends on where you live. To check which
channels you should be able to receive in your area, go to digitaluk.co.uk
2 Most digital TV-related problems are down to the quality of your aerial
or wiring:
• BT TV won’t work with a satellite dish so make sure that you’ve a
good quality external or loft aerial capable of receiving a digital TV
signal and that it’s aligned with your local transmitter
• this should not be a communal or shared aerial
• a TV set-top aerial is unlikely to be good enough, even with a booster
3 Local geography, like tall trees, hills, or buildings in direct line with your
local transmitter, can affect signal strength.
4 Weather – low pressure or windy conditions – can affect your TV
signal even in strong signal areas, especially if the aerial is not securely
mounted. Weather can disrupt picture quality, cause pixilation and/or
picture freezes. It might even cause missing channels.
5 Transmitter changes can result in changes to channel line-ups and
availability.
6 Wiring – make sure you’re using good quality cables. These are vital
to ensure the signal from the aerial reaches your BT Vision+ box with
minimum picture loss and interference.
If you‘ve moved home, you might not receive the same channels you did
before as signal strength and channel availability depends on where you live.
Digital TV
Help bt.com/help/tv
For more help, go to bt.com/help/tvBT TV – help
2322

What can I do to get the best digital TV set-up?
You can fix many common problems, such as missing channels, poor sound
and picture quality, by working through the steps below.
1 Double check your aerial, HDMI or SCART cables are fully pushed in and
that you’re using good quality cables (especially cables to your aerial).
2 Check your BT Vision+ box and TV are turned on.
3 Make sure your broadband’s working.
4 Scan for channels by pressing , then go to Help & Settings >
Settings > TV Settings > Scan for Channels and press on
Start Scan.
5 Check your aerial is properly in place and aligned with your
local transmitter (probably pointing in the same direction as
your neighbours’).
6 If you’ve got a viewing card for BT Sport, make sure you’ve pushed it
all the way into the slot with the arrow facing the box and the chip
facing upwards.
My digital TV channels have distorted sound and pictures. What can I do?
You can check your signal strength and quality for each channel.
1 Press then go to Help & Settings > Settings > TV Settings >
DTT Signal Strength.
2 Using the and and Channel +/-, highlight the channel with
poor picture or sound and note the signal reading for both strength
and quality.
Each of these will show as red, amber or green depending on whether
you need to take any action to improve your viewing experience.
A very strong signal can affect picture and sound quality. If your
signal is too strong, this will show as red and you may need to buy an
attenuator which you can find in most electrical stores.
How can I update my channel list?
Your BT Vision+ box will automatically scan for channels from time to time.
You can also run a complete channel scan yourself by pressing ,
then go to Help & Settings > Settings > TV Settings > Scan for Channels.
I don’t have any sound. What can I do?
• Check the volume on your TV isn’t muted.
• Try another channel to see if sound is missing from all channels.
• Check all your cables are firmly in place.
• Try watching an On Demand trailer to see if the sound is working.
• Restart your BT Vision+ box by holding down on the front of
the box until it turns red. Then press to restart the box.
• If this doesn’t help and you’re using an HDMI cable to connect your
BT Vision+ box and TV, try using a SCART cable instead.
Where can I nd some more help with digital TV?
TSG is our preferred partner for helping fix problems with your aerial
system. TSG offers a comprehensive signal assessment service which can
help identify technical problems with your aerial system as well as offer
professional advice on how best to fix any reception problems. TSG Aerial
Engineers can help fix your existing aerial system (aerial, cabling, boosters
etc.) and offer a full range of new digital aerial upgrades. (Please note this
is a chargeable service.)
For more information on aerial improvements and quality,
go to aerialupgrade.co.uk or phone TSG on 0844 826 2055.
I’m getting error messages on screen. What can I do?
Select Help and follow any instructions. If these don’t fix the problem,
call the number given – quoting the error code (e.g. VBA103).
On Demand
With BT TV you can watch TV shows On Demand – so you can watch what
you want, when you want.
Go to bt.com/tvfrombt to find out what’s on.
If you’ve ordered BT TV and BT Broadband at the same time, your
line speed can take ten days to stabilise. You might have problems
watching On Demand programmes during this period but your
line will soon settle down.
If you’re using Powerline adapters and need some help with
On Demand, go to bt.com/help/powerline
On Demand is ‘Currently unavailable’. What can I do?
Leave the On Demand section by pressing on the BT Vision+
box remote control. Re-enter the On Demand section. This makes the
BT Vision+ box pull the information back from the BT TV platform again.
Try this several times. If you’re still having problems, try restarting your
equipment by:
• turning off the power to the BT Home Hub (or disconnecting the
power supply)
• switching off the power socket that the BT Vision+ box power cord’s
connected to
Continued over…
Help bt.com/help/tv
For more help, go to bt.com/help/tvBT TV – help
2524

Wait for ten seconds and reconnect power to the BT Home Hub, then:
• allow up to two minutes for the BT Home Hub to restart and reconnect
• switch on the power socket that the BT Vision+ box power cord’s
connected to
• the ‘Starting Please Wait’ screen should appear. Shortly afterwards the
BT TV service should be active
I’m getting error codes on screen. What can I do?
Select Help and follow any instructions. If these don’t fix the problem,
call the number given – quoting the error code (e.g. VBA103).
Extra TV channels
Extra TV channels include those that come with the Entertainment and
Unlimited Extra packages, BT Sport (for customers without a viewing
card), Sky Sports 1, Sky Sports 2 and Sky Movies.
If you’ve ordered one of these channels, you’ll be able to watch even more
great TV through your broadband connection.
Where can I nd these channels?
You’ll find them in your TV guide. Check out the full line up and channel
numbers at bt.com/help/extratvchannelslineup
How do I know which channels use my broadband connection?
Channels that are delivered through your broadband connection are
identified by the symbol in the channel and programme information
area and on-screen navigation bar.
These channels aren’t available. What can I do?
If you’ve only just ordered these channels, you’ll need to wait up to
24 hours for them to start working.
These channels are delivered through your broadband connection, so
you’ll need to make sure it’s working to watch them.
If it isn’t, try restarting your equipment. Turn off the power to the BT
Home Hub and BT Vision+ box. Wait ten seconds, then reconnect the
power to the Hub. Allow up to two minutes for it to restart. Switch on
the BT Vision+ box. The ‘Starting Please Wait’ screen should appear.
Shortly afterwards it should be ready to use.
If you’re still having problems, make sure it’s at least 15 minutes after you
finished setting up BT TV, then check that your Ethernet cable (yellow
ends) is connected properly to both your Hub and BT Vision+ box, and
check you’re not using Powerline adapters.
If you still can’t view these channels, go to the Help & Settings menu,
choose Settings then CA Network Information and press Force
Resynchronisation. Once you’ve done this, go to your TV Guide and
try viewing one of the channels again.
Remember: You can also watch BT Sport online or on the BT Sport App.
Go to btsport.com for more.
Can I use Powerline adapters with these channels?
No. Channels that use your broadband connection don’t support Powerline
adapters, so you’ll need to connect your Hub and BT Vision+ box using an
Ethernet cable.
My internet connection seems slower when watching these channels.
What can I do?
Your broadband is shared by everything connected to it (including
computers, laptops, smartphones and some TV channels). This means that
your internet connection will be a little slower when you’re using these
channels or other devices. And the more devices using it, the slower it’ll go.
To speed up your internet connection for your other devices, press the
standby button on your set-top box when you’re not using it or switch
away from channels that use your broadband connection.
I’m getting error codes on screen. What can I do?
Select Help and follow any instructions. If these don’t fix the problem,
go to bt.com/help/tv or call the number given – quoting the error code
(e.g. VBA103).
Viewing cards
Do I need a viewing card?
Probably not. You should only need a viewing card if you want BT Sport,
but can’t get it delivered through your broadband connection. In that
case, you should be able to get BT Sport 1 and BT Sport 2 delivered
through your aerial in standard definition, but you’ll need a viewing
card to watch those channels.
How do I get started with my viewing card?
Make sure your broadband’s connected, your BT Vision+ box is turned on
and you’re not recording anything. Then push your viewing card all the way
into the slot with the arrow facing the box and the chip facing upwards.
While you’re watching or recording channels that use your
broadband connection, your broadband speed might be slower
for other online activities. See ‘My internet connection seems
slower…’ on page 27.
Help bt.com/help/tv
For more help, go to bt.com/help/tvBT TV – help
2726

We want you to relax and enjoy BT TV. So we’ve made sure that you can
control who watches what. You do this by setting up a PIN.
How can I set my PIN?
You’ll need to choose a PIN when you first set up your BT Vision+ box.
And you might need to enter it from time to time, so make sure you keep
a note of it.
You can change your PIN by pressing on your remote > Help &
Settings then choosing Settings, then Parental Controls.
Locking On Demand lm and TV ratings
1 Say you want to allow only 12-rated programmes. Go to the Parental
Controls menu under Help & Settings, choose the Age Ratings option
and press on your remote.
2 Next, choose 15-rated programmes. All the programmes 15-rated and
above will be locked, leaving the 12-rated and below unlocked.
Watching age rated programmes during the day
You’ll always be asked to enter your PIN if you try to watch a live
programme with an age rating of 12 or above between 5.30am and 8pm.
Locking your account
This stops unauthorised people from using the PIN-protected areas
of BT TV. If your PIN is entered incorrectly three times, the account is
temporarily locked. To get your PIN reset, call BT Technical Support on
0800 111 4567.
Locking On Demand rentals
To set a PIN prompt for any payments, choose Rental Lock from the
Parental Controls menu. Select Lock Rentals from the Rental Lock pop-up,
then to save the selection and exit.
Locking and unlocking TV channels
1 From the TV Settings screen under Help & Settings, choose Channel
Management. You’ll see a menu showing all your BT TV channels (TV,
Radio and Subscription channels).
2 In Manage Channels, you can PIN-protect channels you don’t want
your children to see by selecting a channel and pressing the yellow
button. You’ll see a padlock symbol next to the title, which means you
can still see the channel in your TV Guide, but won’t be able to watch
it without entering your PIN. You can record locked channels but you’ll
need to enter your PIN to watch them.
3 You can also hide channels from your TV Guide in Manage Channels.
Choose a channel from the list, then press Select to change it between
On/Off. If you want to add the channel back again, you’ll need to enter
your PIN.
Settings
How can I change screen dimensions and resolution?
Press on your remote, then select Help & Settings > TV Settings >
Display Settings and choose from the options available. Then press Save.
How do I turn on Subtitles or Audio Description?
There are two ways to switch on subtitles or audio description for
digital TV channels:
1 Temporary switch: Press the button on your remote control
to toggle subtitles ON or OFF and the button to toggle audio
description ON or OFF. Your choices will be lost when your BT Vision+
box is put into standby or switched off.
2 Permanent switch: Under Help & Settings > Settings > Accessibility
Settings, you can choose to set subtitles and audio description as ON
or OFF. Your choices will be saved even after your BT Vision+ box is put
into standby or switched off.
The audio description volume is automatically set to the highest level, so
it can easily be heard over the standard TV sound. But, you might find it
more comfortable to turn the volume down for quieter programmes. To do
this, select Audio Description Volume under Accessibility Settings.
Security
Note your PIN
Help bt.com/help/tv
For more help, go to bt.com/help/tvBT TV – help
2928

Power saving
Better Business Better Future
We’re working hard for all our products to be inclusive and more energy
efficient and to use fewer materials. For example, our BT home phones use
more efficient power supplies designed to run on half the electricity. As a
company, we’ve also been working to reduce our environmental impact.
We were one of the first UK firms to actively curb CO2 emissions and we’re
committed to reducing our carbon intensity by 80 per cent from 1997
levels by 2020. We’ve achieved a 43 per cent reduction so far by becoming
more energy efficient and increasing our use of renewable energy.
We’d be delighted to tell you more. Just go to bt.com/inclusion
Power-saving modes
Your BT Vision+ box has some features to reduce energy consumption.
The Power light on the front of your BT Vision+ box shows the current
power-saving mode:
Power light Power-saving mode
Blue
Full power
On and in use, e.g. watching TV.
Purple
Standby
On standby but scheduled recordings and software
updates will still apply.
To put your BT Vision+ box into standby, press on the
remote control or press on the front of your
BT Vision+ box. Press either button to switch the unit
back on to full power – it will take the BT Vision+ box a
few seconds to respond. If you’ve left your BT Vision+ box
on and aren’t using it, it goes on standby after four hours.
Red
Low power/
Off mode
Your BT Vision+ box is effectively off and the BT Vision+
box will not record any programmes.
To use low-power mode, press and hold on
the front of your BT Vision+ box until the Power light
flashes red (about three seconds). To turn it on again,
press on your BT Vision+ box (the remote
control won’t work in this mode). When you press the
button, your BT Vision+ box will take a few seconds to
begin starting up and will be ready when the Power
light is solid blue (this can take about a minute).
More help
Where can I get more help?
There are loads of ways to get extra help and support with your BT TV.
For more information and helpful videos simply press on your remote.
This should take you to the relevant help page or the help menu below.
Or you can press on your remote and scroll to Help & Settings.
You’ll also find detailed help covering a wide range of topics online at
bt.com/help/btvision, join in with our online forums at community.bt.com
and follow us on Twitter at @BTCare
We update this BT TV user guide whenever we add new features to the
service, so if you can’t find the answer you’re looking for here, go to
bt.com/help/tv to download the latest version.
BT TV Service
Call 0800 800 900 (Freephone)
Monday to Friday 8am – 9pm, Saturday 8am – 8pm, Sunday 9am – 6pm.
Call this number for:
• enquiries about your BT TV bill
• updating your personal details, including direct debit details
• help moving BT TV to your new home
• help with an existing order, such as changing appointment or delivery
dates and ordering additional equipment such as remote controls
BT Technical Support
Call 0800 111 4567 (Freephone)
7am – midnight, seven days a week.
Call this number for:
• help fixing technical problems with your BT TV or BT Broadband service
(including BT Broadband Talk)
• resetting your PIN number
Help & Settings
On Demand
Search
My TV
TV Channels
Recordings
Catch Up Help with TV & Radio
Help with Recording
Help with On Demand
Settings
Help with Downloads
Help with My TV
What is
My TV?
Bookmarks
& Playlists My Bill
Subscriptions Bad Debt My Messages Problem
Solving
More
Press to Search
FAQs
Help bt.com/help/tv
For more help, go to bt.com/help/tvBT TV – help
3130

Tips
Your remote control
• Playback: press and up to five times to fast-forward or go
back through the programme more quickly.
• TV Guide: press or to move up or down through the programme
guide, or the Channel +/- button to scroll up or down a page. To skip
back or forward a day, press the or .
• The red button interactive service doesn’t yet work with this version of
BT TV but you can still watch the extra BBC channels on channel 301
(e.g. for Wimbledon matches on alternate courts).
Recording
• Your BT Vision+ box can record over 80 hours of programmes and will
automatically delete older recordings to make space for new ones.
To protect a programme from this, highlight the title under Recordings
and then press the yellow button on your remote control.
• Your BT Vision+ box will automatically record programmes even if they
start earlier or later than scheduled and if they run later than planned,
but a late-running programme can cause a clash if it’s still being
recorded when two other recordings are due to start.
Your BT Vision+ box and BBC iPlayer
BT TV includes BBC iPlayer (with some shows in HD) and BBC iPlayer radio.
• BBC iPlayer can be affected if your broadband line’s being used for
other things at the same time – playback might pause or stutter.
• BBC iPlayer in HD is only available if your line’s fast enough.
The small print
Safety information
Important information. Read these parts carefully.
Your receiver is powered using mains AC via a detachable lead. This equipment has
been manufactured to meet the appropriate safety standards, but the instructions
below must be followed to operate it safely. These instructions must be kept for
future reference.
1 Before connecting the receiver to the mains, check that the mains supply voltage
corresponds to the voltage printed on it. If the mains voltage is different, consult
your dealer.
2 The receiver has been designed for indoor use only.
3 The receiver doesn’t contain any user-serviceable parts. Do not attempt to open
the receiver. All maintenance work must be carried out by qualified personnel.
4 Periodically inspect the mains lead and receiver for damage. Don’t use it if you
find any damage. Refer to qualified personnel.
5 Unplug the receiver from the mains before lightning storms.
6 To prevent fire or shock hazard, don’t expose this equipment to rain or moisture.
7 The receiver should be placed on a firm surface and the ventilation openings must
not be covered with items such as newspapers, tablecloths, curtains, etc.
8 Don’t install this equipment near any heat sources such as radiators, stoves or
other apparatus that produce heat. Protect it from direct sunlight.
9 When installing the receiver, make sure there’s a gap of approximately 2cm
around it to enable air to circulate freely and help prevent overheating.
10 Leave access to the mains lead in case emergency shutdown is required.
11 Do not place any combustible objects on the receiver (candles, etc.).
12 No objects filled with liquids, such as vases, should be placed on the receiver.
It shouldn’t be exposed to dripping or splashing. Should this happen, disconnect
the receiver from the mains and consult qualified personnel.
13 Make sure that children do not place any foreign objects in any of the openings.
14 For cleaning, use a soft, damp (not wet) cloth. Never use any abrasive cloths and
aerosol cleaners.
15 The batteries installed in the remote control should not be exposed to excessive
heat, such as direct sunshine or fire.
Important electrical information
Mains plug and its fuse
The supplied mains plug is a non-rewireable type. If you need to replace the fuse, you
must use an ASTA- or BSI-approved BS 1362 fuse, rated at 3 Amps.
The plug has its fuse beneath a fuse cover on its face. If you need to replace it, use a
screwdriver to lever off the fuse cover, replace the fuse with a new one and refit its
cover. Never use a plug if its cover is missing.
If the supplied mains plug is not suitable for your mains socket-outlet, DO NOT plug
it in. Remove its fuse and then cut the plug off the lead. Destroy the severed plug
immediately to avoid the shock hazard that would exist if it was plugged into a mains
socket. Fit an appropriate mains plug on the lead. If this plug contains a fuse, it should
be as described above. If you’re using a non-fused plug, an external fuse must not
exceed 5 Amps.
Help bt.com/help/tv
For more help, go to bt.com/help/tvBT TV – help
3332 For more help, go to bt.com/help/tv