BT Pro User manual

B
BT TV Box
Pro
User Guide

Over the next few pages you’ll find everything you
need to get your BT TV Box Pro up and running.
Welcome to BT TV
Getting started 2
Your remote 4
Parental control
and payment PINS 5
Using BT TV 6
On Demand 8
1
BT TV App 9
What your TV Box
lights mean 10
Need some help? 11
Accessibility tools 12
Contents

2
Plug in (optional)
If you want to stream
via the internet, go
straight to step 2.
If you have an aerial,
plug your aerial (blue
socket) and HDMI®
cable (purple socket)
into the right places
(see page opposite).
Depending on your
TV, you might need to
use a specific HDMI
port for Ultra HD
and HDR.
To get the best possible
picture quality, make
sure you use the HDMI
cable we sent you. Visit
bt.com/help/ultrahd
for more information.
Getting started
Important: before you set up your TV Box, make
sure your broadband is up and running.
Choose how you want
to connect
You can connect your TV Box to your
Smart Hub using either Wi-Fi or ethernet.
A: Connecting by Wi-Fi?
The range of the TV Box Pro can vary
significantly depending on location,
obstructions and interference.
Place your TV Box Pro no more than one
wall, ceiling or floor away from your Hub
or Wi-Fi Disc and limit the amount of
electrical equipment and other Wi-Fi
devices close to your TV Box Pro.
For optimum Wi-Fi performance the TV
Box Pro should be set up within 5 metres
line of sight of your hub or Wi-Fi Disc.
Go to step 3.
B: Connecting by ethernet cable?
Connect your hub to your TV Box (yellow
socket) using the ethernet cable we sent
you (see page opposite).
Set up your remote
Install the batteries by
removing the plastic protector
and press the power button
. The remote control will
automatically pair with the TV
Box and programme itself to
control your TV as well.
1 2 Power up
Plug your TV Box into the
nearest socket on the wall.
Important: use the power
supply unit provided in your
TV Box pack.
Press the power button on
the front of your TV Box to turn
it on.
3
4
Follow the on screen
instructions
Simply follow the on screen
instructions which will guide
you through the set up process
and introduce you to your
BT TV service.
Problems connecting
by Wi-Fi?
The TV Box can only connect
to the 5GHz Wi-Fi band.
Go to your Hub Manager to
check your Wi-Fi settings.
5

3
BT Smart Hub
Aerial cable
(not supplied)
Go straight to step 2
if you don’t have an
aerial and are going to
stream via the internet.
HDMI cable
(connect to TV)
1
Power supply cable
(use power cable
provided in box)
3
2A
Connect your Hub to your TV Box via Wi-Fi
2B
Connect your Hub to your TV Box via ethernet cable
2
1
Use for connecting to some
surround sound kits. For more
information please visit our
FAQs on bt.com/help/TV
Use for connecting some
accessibility devices. For more
information please visit our
FAQs on bt.com/help/TV

4
Your remote
On/off
To switch off your TV, press and hold.
More
Access to accessibility features
like audio description, subtitles
and zoom.
Search
Search for content across all TV
and on demand players.
Guide
See what’s on TV and radio for
the next 7 days.
Information
For more information about a
TV programme.
Source
Use to select your TV box
and switch between devices
connected to your TV.
Home
Brings up the main menu, apps
and recordings.
Record
Record a one-off programme or
a whole series. Can also be used
to delete recordings.
Play/Pause
Play and pause whatever
you’re watching.
Back
Return to the previous page.
Fast Forward/Rewind
Press and hold to skip forward
or back.
Your remote uses Bluetooth to control your TV
Box. It can only be paired to one BT TV Box Pro
at a time. You can also use it to control most
TV’s, so there’s no need to use separate remotes.
Mute
Mute/unmute sound.
Volume
Controls your TV volume when paired.
Coloured buttons
Look out on-screen for the coloured
buttons as these allow quick navigation
to certain features and screens.
Numeric keypad
Can be used to type in
letters and to jump through
recordings, for example,
1 = 10%, 9 = 90% through.

5
Parental control and payment PINs
About your PINs
There are two PINs: one for parental control
and one for payments in BT Player.
Use your parental control PIN to control
access to programmes with an age rating.
The default PIN is 1234.
You can change it at any time. Press
then go to (Settings) at the top right of
your screen and select Change Parental
Control PIN.
If you forget your parental control PIN,
you’ll need to reset the TV Box. Go to
bt.com/help/resettv
Use your payment PIN to buy films or TV
shows on the BT Player.
You can have the same PIN for both if
you like.
If you forget your payment PIN, call us on
0800 111 4567 or go to bt.com/PIN
Note: You may need to set up other PINs
or passwords to access other players like
Amazon or Netflix.
Take control over what your kids stumble across
(and rent) by setting up parental control.

6
Search for film and TV across all of your
TV channels and apps.
MyTV – access recordings, your watch list
and scheduled recordings.
Guide – see what’s on, set recordings and
catch up on programmes from the last
seven days.
BT Player – your very own on demand
library for BT TV, including films, box sets,
Sport, and much more.
Apps – home to loads of free and paid for on
demand content.
TV Shows & Films – find something to
watch on demand from across BT TV.
Using BT TV
Press the to access the main
menu and start using BT TV.
Go to the top right of your screen for
Select to manage the settings on your TV Box.
?Help and Troubleshooting.

7
Watching live TV
You can find all the Freeview channels from
001 to 299 and your BT subscribed channels
from 300 to 599.
Select Guide to see what’s on. When in
the Guide, you can press to access the
channel categories.
Recording TV
Your TV Box comes with up to 600 hours
of recording space. Press to record
something you’re watching live (it’ll record
from the time you press the button).
Recording four programmes
You can record up to four programmes at
once when your TV Box is in ‘Aerial Mode’.
(If your box is in ‘Internet Mode’ you can
only record two programmes at once.)
When your TV Box is full, it’ll automatically
delete the oldest one you’ve watched. You
can lock an old recording to prevent this
from happening.
Watching and managing your recordings
Your recordings are stored in MyT V. Press
, and highlight MyT V, the menu options
are at the top right of the screen.
Recordings
Go here to watch something you’ve
recorded, select it and press .
Watch List
Your watch list is stored here. You can pick
up where you left off viewing on demand
content.
Deleting recordings
If your TV Box is full of recordings, it’ll
automatically delete the oldest one you’ve
watched.
You can save an old recording from being
deleted automatically by locking it. Go to
MyTV, select Recordings, and then to
lock, press again to unlock it.
Select MyTV from the main menu to
watch and manage your recordings.

8
On Demand
Press and select Apps for all your free
apps such as BBC iPlayer, as well as paid for
apps like Netflix & Amazon Prime.
BT Player is the place to go to watch, buy or
rent the latest blockbuster movies and most
talked about TV shows.
To return to live TV at any time, press .
There’s lots of on demand content
available within the ‘Apps’ section.

9
BT TV App
You can also download films and TV
shows that you’ve bought in BT Player
to watch offline.
Who can use the BT TV App?
If you’ve got BT TV, you’re in. Just download
the app and login with your BT ID and
password.
Download the BT TV App to watch live and catch
up content across AMC, BT Sport and Kids TV.
Recording on the move
If you’ve gone out and forgotten to record
something, all is not lost. You can start a
recording remotely through the BT TV App.

10
What your TV Box lights mean
Status Data Record
Front of your BT TV box
Power Status Data Record
Box on Purple Off Off Off
Box on, recording Purple Off Off Red
Box in standby Off Off Off Off
Box in standby, recording Off Off Off Red
When you press the buttons on the remote control, the status
light blinks purple to confirm the command has been received.

11
If you need any help, bt.com/help/tv is a good place
to go. We’ve got common questions and answers that
will help you solve any problems you may be having,
and other tips with getting the most out of your service.
Or you can chat with us online (any time between
07:00 and 23:00, 7 days a week) at bt.com/contact
You can speak to us on the phone too. Just call
080 0 111 4567 anytime between 08:00 and 21:00
Monday to Friday and 08:00 and 20:00 Saturday
and Sunday.
Need some help?

12
Accessibility tools
Audio Description and subtitles
If the broadcaster provides these features,
they’re available on live TV, on demand
programmes and your recordings.
To switch on the Audio Description or
Subtitles features, press (More).
Highlight the feature from the menu top of
the screen and press .
To switch it off, just highlight it again, and
press .
Change Accessibility and Language settings
Press , then (Settings) and select
Accessibility and Language to change
your settings.
Language and Subtitles
If the broadcaster supports Sign Language,
you can switch it on here. You can also switch
subtitles on and off.
Appearance
Select this menu to change the on screen
text and appearance.
– High Contrast
If you find the menus difficult to read,
switch on High Contrast, to change to
a high contrast colour scheme instead.
It has white text on black and the
menu options don’t blend in with the
background.
– Remove channel logos
You can also stop channel logos appearing
in the Guide by selecting Remove channel
logos to make it easier to read.
– Remove transparency
You can switch off the ‘transparent’
background image of a programme while
you’re browsing the Guide to make the
text easier to read.
Audio Description
You can also switch Audio Description on
and off here.
Using zoom
If you’re finding it difficult to read some
of the text on screen you can use zoom to
make it bigger. Zoom can be used in the
main menu, in Guide (where you find live TV
channels) and in Apps (where you find on
demand apps).
How to zoom
Press (More). Highlight the zoom from
the top of the screen and press .
Select Move Screen and use the arrow
buttons on your remote to go to other areas
of the screen.
To return to normal view, go to the top of
the screen using the arrow buttons, select
zoom and press again.
There are a range of accessibility features
to help you watch your BT TV service.

13
Grid 3 Software
Software is available for Windows PC’s and
tablets. You can use it to control your TV
Box without a remote or keyboard. It allows
you to control with touch, switch, eye gaze
and pointing devices. You can find out more
about this at bt.com/tvaccessibility and
thinksmartbox.com
Using your keyboard as a remote
You can use a UK USB keyboard to interact
with your TV box, either alongside the
remote or instead of it. There’s a USB
connection on the back of the box.
• This option supports USB keyboards.
• Certain keys imitate the buttons on
the remote.
• You can use the standard alphabet keys to
enter text.
• The ‘1’ key also cycles through
punctuation.
The keyboard number keys work
in just the same way as the number keys on
the remote. Your TV box supports a number
of keyboard layouts including Jumbo, Clevy,
and multimedia. Read more about
this and print out keyboard overlays
at bt.com/tvaccessibility

14
Safety and legal information
Important safety and care instructions
Keep for future reference
Your TV Box (model RTIW387) from BT
is manufactured to comply with European safety
standards. Please read the following instructions
carefully before installing and using it.
Safety information
Installation and location
• For indoor use only in the UK
• Position all parts, including power adapters away
from heat and sun (e.g. away from radiators,
window sill or other electrical equipment which can
get hot)
• Keep area ventilated (e.g. don’t put in cupboards
or back of sofas) and don’t block any vents with
objects or thick carpets
• Keep device flat on its feet at all times. Not
standing it as designed could cause overheating
• Keep device and cables out of young
children’s reach
• Only use power adapters provided by BT for
this specific device; see bt.com/tvboxinfo for
further information or contact our helpdesk if
you need a replacement
• Electronic devices hate liquids; don’t place devices
and power adapters in damp areas or near sources
of water or splashes
• This device uses wireless technology; check before
using or installing where restrictions may apply
such as in hospitals
• The Ethernet port is intended to be connected to
devices in the same building and on the same
earth circuit
• When connecting a USB peripheral device, respect
the way of insertion and don’t use force
• Product may cause scratches or marks if placed on
fragile surfaces (e.g. veneered wood or delicate
fabrics); place on a mat if required
• Don’t use near flammable substances or in a
flammable atmosphere (e.g. warehouse or garage)
• Designed for use at room temperatures between
0 and 40°C
Care and maintenance
• Treat all parts with care; no shock or vibration, and
don’t pull or twist any cables
• Regularly check your product for damage to
ensure small parts aren’t exposed
• Don’t move your set-top box or turn the power off
suddenly while the hard disk drive is running
• BT won’t be liable for any corruption of data on the
hard disk drive caused by carelessness or misuse
• Unplug from the mains socket before cleaning
• Dust with a soft dry cloth; no water or solvent
• Regularly check that objects don’t cover any parts
or any vents which could cause overheating
• When not in use, store in a dry place and away from
extreme heat or cold
Warnings
• If any parts of your product, power adapters or any
cables appear damaged or make unusual noises,
discontinue use immediately. Switch off your
electrical socket if it is safe to do so and contact
BT on 0800 111 4567
• Don’t try to open your device or power adapters.
There are no serviceable parts and you risk an
electrical shock
• This device has been evaluated for and shown
to be compliant with European Guidelines when
installed and operated with a minimum distance of
20cm between the unit and your body
• If you’ve got a pacemaker please check with your
doctor before installation
Battery safety information
• Replace batteries with same size, voltage and type
as supplied originally
• Take care when disposing of your product. The
battery could explode if placed in a fire, a hot oven
or is crushed or cut
• Don’t subject the product to extremely low air
pressure as the battery may explode or leak
flammable liquid or gas
Returning and
Recycling Equipment
Disposing of your old electrical and
electronic equipment
The Government has a legal requirement to minimise
the unsorted waste disposal of electrical and
electronic equipment and to maximise its separate
collection and environmentally sound management.
The symbol shown here and on a product, means you
shouldn’t throw it in your normal rubbish at the end of
its working life.
This product may contain substances that could
be harmful to people or the environment if it’s not
recycled correctly. The equipment provided to you
will remain the property of BT at all times (excluding
outright sale equipment). You’ll need to return it back
to us within 60 days of telling us you want to cancel or
we may need to charge you for it. You can do this by
following the easy steps on bt.com/returns
As the environment is important to BT, simply send
your equipment back to us so we can get rid of it in an
environmentally friendly way.
If this equipment is a replacement for something
similar, then you can also dispose of your old kit by
following the instructions above.

15
Legal information
EU – Radio Equipment
Directive Declaration of Conformity
Hereby, British Telecommunications plc declares
that the radio equipment type TV Box (Model
RTIW387) is in compliance with Directive 2014/53/
EU. The full text of the EU declaration of conformity
is available at: bt.com/tvboxinfo
UK – Radio Equipment Directive
Declaration of Conformity
Hereby, British Telecommunications plc declares
that the radio equipment type TV Box (Model
RTIW387) is in compliance with Radio Equipment
Regulations 2017. The full text of the UK declaration
of conformity is available at: bt.com/tvboxinfo
Restrictions:
This radio equipment is subject to certain restrictions
when it is placed on the market in Belgium (BE),
Bulgaria (BG), Czech Republic (CZ), Denmark (DK),
Germany (DE), Estonia (EE), Ireland (IE), Greece
(EL), Spain (ES), France (FR), Croatia (HR), Italy (IT),
Cyprus (CY), Latvia (LV), Lithuania (LT), Luxembourg
(LU), Hungary (HU), Malta (MT), Netherlands (NL),
Austria (AT), Poland (PL), Portugal (PT), Romania (RO),
Slovenia (SI), Slovakia (SK), Finland (FI), Sweden (SE),
Northern Ireland (UK(NI)), Norway (NO), Switzerland
(CH), Iceland (IS), Turkey (TR), Lichtenstein (LI).
Wi-Fi 5 GHz: The frequency band 5150-5350 MHz is
limited to indoor use.
This radio equipment is also subject to certain
restrictions when it is placed on the market in United
Kingdom (UK).
In accordance with the relevant statutory requirements
in the UK, the 5150 to 5350 MHz frequency range is
restricted to indoor use in the United Kingdom.
Radio transmission information
TV Box (Model RTIW387)
Frequency
in range (GHz)
Max power in
the range (dBm)
2.4 – 2.4835 20
5.15 – 5.35 23
5.47 – 5.725 30
5.725 – 5.850 14
Remote Control
Frequency
in range (GHz)
Max power in
the range (dBm)
2.4 – 2.4835 GHz 3.9
Power consumption and
power supply information
Information can be found at bt.com/tvboxinfo
Opensource software
The TV Box (Model RTIW387) contains code that is
covered by the GNU (General Public Licence (GPL).
In accordance with the GPL, BT has made
the relevant code available for download at
bt.com/tvboxinfo

16
Trademarks
YouView
YouView is subject to terms of use, suitable
broadband speed, TV aerial and coverage.
See www.youview.com. Software contained in this
device is licensed on a limited basis. All other rights
are reserved. YouView and the YouView logo are
trademarks of YouView TV Limited and are used under
licence. © YouView TV Limited 2010–2021. All logos
and content images are trademarks and/or copyright
of their respective owners. Images are for illustration
only and may differ on screen. Content is subject
to availability.
Dolby
Manufactured under license from Dolby Laboratories.
Dolby, Dolby Audio and the double-D symbol are
trademarks of Dolby Laboratories Licensing Corporation.
HDMI
The terms HDMI, HDMI High-Definition Multimedia
Interface, and the HDMI Logo are trademarks
or registered trademarks of HDMI Licensing
Administrator, Inc.
Bluetooth
Bluetooth® is a registered trademark of Bluetooth
SIG, Inc.
DVB
DVB and the DVB logos are trademarks of the
DVB Project.
Covered by one or more claims of the patents listed
at patentlist.hevcadvance.com
MPEG LA AVC
This product is licensed under the AVC patent
portfolio license for the personal and non-
commercial use of a consumer to : (i) encode video
in compliance with the AVC standard (“AVC-video”)
and/or (ii) decode AVC video that was encoded
by a consumer engaged in a personal and non-
commercial activity and/or was obtained from a
video provider licensed to provide AVC-video.
No license is granted or shall be implied for any other
use. Additional information may be obtained from
MPEG LA, LLC see www.mpegla.com
Microsoft PlayReady
Content owners use Microsoft PlayReady™content
access technology to protect their intellectual
property, including copyrighted content. This device
uses PlayReady technology to access PlayReady
protected content and/or WMDRM-protected
content. If the device fails to properly enforce
restrictions on content usage, content owners may
require Microsoft to revoke the device’s ability to
consume PlayReady-protected content. Revocation
should not affect unprotected content or content
protected by other content access technologies.
Content owners may require you to upgrade
PlayReady to access their content. If you decline an
upgrade, you will not be able to access content that
requires the upgrade.
Intertrust
Portions Copyright © 2004 – 2018, Intertrust
Technologies Corporation and its licensors.
All rights reserved.
Others
All other brands and logos are trademarks or
registered trademarks of their respective owners.

A
Available in other formats including Braille,
large print and audio CD. Please go to
bt.com/mediatypes or call 0800 800 150.
Offices worldwide
© British Telecommunications plc 2022.
We’re registered in England at One Braham, Braham Street,
London, E1 8EE, UK (company number 1800000).
See our terms and conditions at bt.com/terms
Item code 110457 | V3 | July 2022