BT Vision User manual

Job No. 9326
Client BT
Project BT Vision Set-up guide v6
Revision 04-DR
Modied 03/04/09
Created 26/03/09
BT Vision
Set-up guide

2Contents
Contents
 Set-up 3
Detailed set-up instructions: what to do and not to do,
plus set-up screens.
 Help 10
How to get some help, if you need it, plus answers to
common questions.
Please note: this BT Vision Set-up guide is for use with a
BT Home Hub 1.0, 1.5 or 2.0.

Set-up 3
1 Before you start, check that your Hub is ready
BT Vision is a TV service that uses your broadband line, so please
check that your BT Home Hub is ready – its Broadband light should be
glowing steady blue, or green if it’s a Hub 1.0 or 1.5.
Then just follow the simple steps in this section. You’ll need about
30 minutes to set up BT Vision.
Important: do not turn on your Vision+ box™ until step 7.
Set-up
Important: do not insert your Setanta Sports Viewing Card (if
ordered) until after step 8. To nd out more about using a Setanta
Sports Viewing Card, please see page 11.
AlsoorderedBTBroadband?
If you prefer, we can arrange for an engineer to set up your broadband
and/or BT Vision for a small cost.
Just call us on 0800 876 6542 or go to www.bt.com/homeitinstall

4Set-up
3 Decide where you want your Vision+ box™
You can put your BT Vision+ box™ close to your BT Home Hub (see
Set-upA below), or in another room (see Set-upBon the next page).
However, the Vision+ box™ needs to be:
• close to a mains power socket
• close to your TV or video recorder/DVD player (i.e. whichever
you’ll be connecting to)
2 Check your box contents
BT V i si o n
Se t -u p g u id e
www.bt.com/btvision
T u r n i t o n
Yourguide to getting
the best out of BT Vision
V.2 028656
Availablein Braille, large print
andaudio CD. Please call FREE
on080 0 800150 for your copy.
Set-up guide Turn it on guide Batteries
Power cable SCART cable Aerial cable
Vision+ box™Remote control
Ethernet cable Powerline adapters (x2) Ethernet cable
Youmaynotneedalltheseitems:
FindHandset
Resetto
Defaults
Wireless
Association Restart
230V ~ 50Hz
25W
USB
LAN
TV
AUX
AUDIO OUT
S-VIDEO
SPDIF
HDMI
RF IN RF OUT
Set-upA
Find Handset
Reset to
Defaults
Wireless
Association Restart
230V ~ 50Hz
25W
USB
LAN
TV
AUX
AUDIO OUT
S-VIDEO
SPDIF
HDMI
RF IN RF OUT
US
1
IfyourBTHomeHubisclosetoyourVision+box™
You won’t need to use your Powerline adapters.
1 Using one of your Ethernet cables (yellow ends), connect one
end to the LAN socket at the back of your Vision+ box™
2 Then connect the other end to your Hub’s Ethernet port 1.
Now go to step 4 on page 6
Find Handset
Reset to
Defaults
Wireless
Association Restart
230V ~ 50Hz
25W
USB
LAN
TV
AUX
AUDIO OUT
S-VIDEO
SPDIF
HDMI
RF IN RF OUT
US
2

Set-up 5
4 Using the other Ethernet cable (yellow ends), connect one end to
the LAN socket at the back of your Vision+ box™
5 Connect the other end to a Powerline adapter
6 Then plug the Powerline adapter directly into a power socket and
turn it on. When you’ve plugged in both your Powerline adapters,
their Status lights should glow green
Note: only one of your two Powerline adapters will show its
AP/STBY light glowing green – it doesn’t matter which one.
Important: do not turn on your Vision+ box™ yet.
STATUS
CONFIG
RESET
ON
STBY
ETHERNET
AP/STBY
230V ~ 50Hz
25W
USB
LAN
TV
AUX
AUDIOOUT
S-VIDEO
SPDIF
HDMI
RF IN RF OUT
STATUS
CONFIG
RESET
ON
STBY
ETHERNET
AP/STBY
230V ~ 50Hz
25W
USB
LAN
TV
AUX
AUDIO OUT
S-VIDEO
SPDIF
HDMI
RF IN RF OUT
S
SB
5
STATUS
CONFIG
RESET
ON
STBY
ETHERNET
AP/STBY
230V ~ 50Hz
25W
USB
LAN
TV
AUX
AUDIO OUT
S-VIDEO
SPDIF
HDMI
RF IN RF OUT
S
SB
4
6
IfyourBTHomeHubisinanotherroomorismorethan
twometresawayfromyourVision+box™
You’ll need to use your Powerline adapters.
1 Using one of your Ethernet cables (yellow ends), connect one end
to your Hub’s Ethernet port 1
2 Connect the other end to a Powerline adapter
3 Then plug the Powerline adapter directly into a power socket and
turn it on
Find Handset
Resetto
Defaults
Wireless
Association
Restart
STATUS
CONFIG
RESET
ON
STBY
ETHERNET
AP/STBY
Find Handset
Reset to
Defaults
Wireless
Association Restart
STATUS
CONFIG
RESET
ON
STBY
ETHERNET
AP/STBY
2
Find Handset
Reset to
Defaults
Wireless
Association Restart
STATUS
CONFIG
RESET
ON
STBY
ETHERNET
AP/STBY
1
3
Set-upB

6Set-up
5 Connect your new aerial cable
1 Plug one end of your BT Vision aerial cable in to the RF OUT socket
of your Vision+ box™
2 Then plug the other end in to the ‘aerial in’ socket of your TV, video
recorder or set-top box
Important: do not turn on your Vision+ box™ yet.
4 Move your existing aerial cable
1 Unplug your existing aerial cable from the ‘aerial in’ socket of your
TV, video recorder or set-top box
2 Then plug it into the RF IN socket of your Vision+ box™
230V ~ 50Hz
25W
USB
LAN
TV
AUX
AUDIOOUT
S-VIDEO
SPDIF
HDMI
RF IN RF OUT
1
230V ~ 50Hz
25W
USB
LAN
TV
AUX
AUDIO OUT
S-VIDEO
SPDIF
HDMI
RF IN
RF OUT
2
1
230V ~ 50Hz
25W
USB
LAN
TV
AUX
AUDIOOUT
S-VIDEO
SPDIF
HDMI
RF IN RF OUT
2
230V ~ 50Hz
25W
USB
LAN
TV
AUX
AUDIO OUT
S-VIDEO
SPDIF
HDMI
RF IN RF OUT
1

Set-up 7
7 Turn on BT Vision
Make sure your BT Home Hub’s on. Turn on your TV.
1 Plug one end of the power cable into the back of your Vision+ box™
2 Then plug the other end into the wall socket and switch it on
3 The power light will glow green
If the Power light on your Vision+ box™ doesn’t come on, press the
Power button. If it still doesn’t come on, go to page 10.
Important: do not insert your Setanta Sports Viewing Card
(if ordered) until after step 8. To nd out more about using a
Setanta Sports Viewing Card, please see page 11.
230V ~ 50Hz
25W
USB
LAN
TV
AUX
AUDIOOUT
S-VIDEO
SPDIF
HDMI
RF IN RF OUT
230V ~ 50Hz
25W
USB
LAN
TV
AUX
AUDIO OUT
S-VIDEO
SPDIF
HDMI
RF IN RF OUT
1
3
2
6 Connect SCART cable
1 Plug one end of your SCART cable in to the bottom SCART socket on
of your Vision+ box™
2 Then plug the other end in to a SCART socket on your TV, video
recorder or set-top box
Now put the batteries in your remote control.
If you have a High Denition TV (HDTV), you can connect using an
HDMI cable. Please see page 12.
If you want to connect your Vision+ box™ to other devices, see page 13.
230V ~ 50Hz
25W
USB
LAN
TV
AUX
AUDIOOUT
S-VIDEO
SPDIF
HDMI
RF IN RF OUT
230V ~ 50Hz
25W
USB
LAN
TV
AUX
AUDIO OUT
S-VIDEO
SPDIF
HDMI
RF IN RF OUT
1
2

8Set-up
2 If you see this screen, press Select on your BT Vision remote control.8 Follow the on-screen steps
Wait for your Vision+ box™ to start for the rst time – this could take
up to 30 minutes.
Important: do not change TV channels or any audio visual (AV)
settings until set-up is complete.
Soon enough, you’ll see some screens. Here’s what you’ll be asked to do.
1 You’ll see this screen for a few seconds.
You may see some black or blue screens and some TV images –
ignore these.

Set-up 9
4 After scanning, choose the Menu or TV Guide. Or watch a demo of
your new service – simply press BT Vision on your remote control,
scroll to Help and then select Help Video.
To nd out how to use your service once BT Vision has been
successfully installed, please see your TurnitonGuide.
We hope you enjoy using your new BT Vision service.
For the latest news about what’s on, please go to
www.btvision.com
3 When you see this screen, press Select on your BT Vision remote
control to scan for Freeview channels.
Availability of Freeview channels depends on where you live.
To check which Freeview channels you should be able to receive
in your area, go to www.freeview.co.uk or www.digitaluk.co.uk

10 Help
Help
If you can’t nd the answer to your question here, go to
www.btvision.com/help
Commonquestions Page
I still need some help. How can I get in touch? 10
My BT Vision service isn’t working. What should I do? 10
My Vision+ box™ is making a noise at start-up. Is this okay? 10
Do I have to use my Powerline adapters? 11
Can I use an extension lead with a Powerline adapter? 11
Should my Powerline adapter lights be ashing or steady green? 11
Which Freeview channels will I be able to receive? 11
I have a Setanta Sports Viewing Card. What should I do? 11
How do I set my BT Vision remote control to control my TV? 11
How do I connect using an HDMI cable? 12
I am experiencing problems receiving Freeview channels and
have poor picture quality 12
How do I connect BT Vision to other devices? 13
Istillneedsomehelp.HowcanIgetintouch?
For help with your account, billing, moving home, or to order more
equipment, please call 0800 800 900 (8am–10pm Monday to
Saturday, 8am–6pm Sunday).
For technical help with BT Vision, BT Total Broadband or BT Broadband
Talk, please call 0800 111 4567 (7.30am–10pm Monday to Saturday,
9am–6pm Sunday). If you’re calling about BT Total Broadband or
BT Broadband Talk, please make sure you’re at your computer, and
that it’s switched on, before you call.
MyBTVisionserviceisn’tworking.WhatshouldIdo?
Make sure:
• all the cables that you plugged in during set-up are rmly in place
• double-check your SCART cables are fully pushed in
• check your Vision+ box™ and TV are turned on
If your service still isn’t working, contact us – see above.
MyVision+box™ismakinganoiseatstart-up.Isthisokay?
Yes. The fan inside your Vision+ box™ is especially active at start-up.

Help 11
DoIhavetousemyPowerlineadapters?
No – if your BT Home Hub and Vision+ box™ are in the same room.
Yes – if your BT Home Hub and Vision+ box™ are in different rooms.
CanIuseanextensionleadwithaPowerlineadapter?
Yes, you can. We recommend that you plug your Powerline adapter
into a wall socket and then plug any extension lead you’re using into
thePowerlineadapter. This is because Powerline adapters won’t
necessarily work when plugged directly into extension leads that have
surge protection on them.
ShouldmyPowerlineadapterStatuslightsbeashingorsteadygreen?
When you plug in your Powerline adapters, the lights will ash green.
After a couple of minutes, one adapter’s lights will turn to steady green
(it doesn’t matter which adapter this is). If you see red lights on your
Powerline adapters, please go to www.btvision.com/help
WhichFreeviewchannelswillIbeabletoreceive?
Availability of Freeview channels depends on where you live. To check
which Freeview channels you should be able to receive in your area,
go to www.freeview.co.uk or www.digitaluk.co.uk
IhaveaSetantaSportsViewingCard.WhatshouldIdo?
You should insert your viewing card as soon as you’ve installed your
Vision+ box™. Follow these steps:
1 Insert your Setanta Sports Viewing Card in the bottom slot behind
the front panel of your Vision+ box™. Insert in the direction of
the arrow with the chip facing upwards and the barcode facing
downwards. When correctly inserted, ‘Viewing card recognised’
will appear on your screen
2 Go to the TV Guide and select channel 34 (Setanta Sports 1).
Please wait up to an hour for the channel to start – do not remove
the card or change the channel until Setanta has started
Please note: Setanta Sports 1 broadcasts seven days a week from
noon until 3am
3 Ensure you leave the card in the Vision+ box™ to continue receiving
Setanta Sports 1
HowdoIsetmyBTVisionremotecontroltocontrolmyTV?
The BT Vision remote control can be programmed to operate most TVs.
Please see instructions and codes in the Functions & Features section
at www.btvision.com/help

12 Help
HowdoIconnectusinganHDMIcable?
You need a High Denition TV (HDTV) to connect using an HDMI cable
(not supplied). If you don’t have a cable already, you can buy one at
most electronics stores or go to www.shop.bt.com
Follow these steps:
1 Using your HDMI cable, connect the HDMI socket of your Vision+
box™ to the HDMI socket of your TV
230V ~ 50Hz
25W
USB
LAN
TV
AUX
AUDIOOUT
S-VIDEO
SPDIF
HDMI
RF IN RF OUT
AUDIOOU
S-VIDE
230V ~ 50Hz
25W
USB
LAN
TV
AUX
AUDIO OUT
S-VIDEO
SPDIF
HDMI
RF IN RF OUT
1
2
2 make sure your HDTV’s audio visual (AV) channel is selected on
your TV. Some TVs will do this automatically
3 when your Vision+ box™ has started, scroll to Settings, then select
TV Settings from the drop-down menu
4 select Screen Aspect Ratio
5 choose 720p or 1080i denition
6 click Save to start a test
7 when the test is complete, select Save Settings
IamexperiencingproblemsreceivingFreeviewchannelsandhave
poorpicturequality
If you are experiencing problems receiving Freeview channels and
have poor picture quality:
• check your TV aerial is externally mounted and is securely xed.
Windy conditions can affect your picture quality
• the weather can cause disruption to your picture quality,
causing pixelation and/or picture freezes. It may even cause
missing channels
• make sure you’re using good quality cables – these are vital to
ensure the signal from the aerial reaches your Vision+ box™
with minimum picture loss and interference
• if your aerial is over 10 years old, you might want to consider
upgrading. To nd out more about upgrading your aerial, go
to www.uktsg.co.uk

Help 13
HowdoIconnectBTVisiontootherdevices?
To set up your BT Vision service with other audio visual (AV) devices
such as video recorders and DVD players, follow diagram A or B below.
RF In
RF Out
Aux
TV
RF Out
DVD/VCRVCR
DVD
Vision+ box™
Aux
TV
Vision+ box™
RF In
Aerial input
Aerial input
TV
TV
RF In
RF Out
RF In
RF Out
RF In
RF Out
Aux
TV
RF Out
DVD/VCRVCR
DVD
Vision+ box™
Aux
TV
Vision+ box™
RF In
Aerial input
Aerial input
TV
TV
RF In
RF Out
RF In
RF Out
Diagram A Diagram B

Ofces worldwide
The services described in this publication are subject to availability and may be
modied from time to time. Services and equipment are supplied subject to
British Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of a contract.
© British Telecommunications plc 2009
Registered Ofce: 81 Newgate Street, London EC1A 7AJ
Registered in England No. 1800000
Item code 039077/ V6.0
Designed by The Art & Design Partnership Ltd
Termsandconditions
BT Vision, BT Total Broadband and BT Broadband Talk are covered by
terms and conditions. To review these, click on ‘Terms and conditions’
at www.bt.com/btbroadband